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Group Members

Abdullah Imtiaz

Muhammad Zubair Awan

Muhammad Salman

Muhammad Shahbaz

Quality Management

Comprehensive and structured approach toorganizational management.

Quality Management Business Dictionary defines Quality

Management as, “ Management activities and functions

involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control)”

Quality Management History of Quality Management

W Edwards Deming was an American statistician, considered the father of the

Modern Quality Movement. In 1982 Edwards Deming published “Out of the

Crisis” identifying 14 points for management.

Quality Management Measures of Quality Management ISO (International Organization of Standardization) Here is a brief list of ISO standards regarding these specific classes. ISO 26000 - Social Responsibility

ISO 31000 - Risk Management

ISO 50001 - Energy Management

Quality Management

Six Sigma To achieve Six Sigma, a process must not

produce more than 3.4 defects per million.

Quality Management Steps to Achieve Six Sigma

Define

Quality Management Steps to Achieve Six Sigma Identification

Quality ManagementSteps to Achieve Six Sigma

Measure


Analyze


Improve


Control

Quality ManagementElements of Quality Management

Leadership It includes top management’s vision, planning

and support


Employee Involvement

All employees are assumed to be responsible for the quality of work.


Product/Process Excellence

Involves the process for continuous improvement.


Continuous Improvement A concept that recognizes that quality

improvement is a journey with no end.


Customer Focus

Quality ManagementElements of Quality ManagementCustomer Focus on “Fitness for Use”

Design Quality Specific characteristics of a product that

determine its value in the marketplace. Conformance Quality

The degree to which a product meets its design specifications.

Quality ManagementImplementing Quality Management System


Setting a Standard


Assemble a team and agree your strategy


Develop a Quality manual


Develop support Documentation


Consider Training


Implement your Quality Management System


Consider a pre-assessment


Continual assessment

Quality ManagementObstacles to Implementing Quality Management


i. Lack of a company-wide definition of quality.

ii. Lack of a formalized strategic plan for change.

iii. Lack of a customer focus.


Poor inter-organizational communication.

Lack of real employee empowerment.

Lack of employee trust in senior management.


View of the quality program as a quick fix.

Drive for short-term financial results.

Politics and turf issues.

Quality ManagementCriticisms on Quality Management


Blind pursuit of Quality Management programs.

Programs may not be linked to strategies.


Quality-related decisions may not be tied to market performance.

Failure to carefully plan a program.

Quality ManagementImprovement of the Quality Management System


A. Management’s Responsibilities

i. Ethical Conductii. Team Training and Coachingiii. Task Trainingiv. Time


B. Resource Management, Plan, Quality & Governance

Resource Planning will help us identify the;

i. Items of equipment to be used and their purposesii. Types and quantities of equipment needediii. Total amount of materials needed


C. Measurement, Analysis & Improvement

i. Identification of Statistical Tools

ii. Knowledge of basic statistical concepts


D. Planning of Product Realization

Enterprise Resource Planning (ERP)


History In 1990 Gartner Group first employed the

ERP.

Beyond corporations, governments and non profit organizations also began to employ ERP systems.


Importance of Implementing ERP System Implementing a solution at the enterprise level

allows organizations to get rid of standalone computer systems in finance, HR, manufacturing and the warehouse and replaces them with a software solution


Beneficial for the;

Management

Marketing Employees


Uses of ERP System

i. Integrate Financial Information

ii. Store and Analyze productivity information for employees and facilities

iii. Allow inter-departmental process monitoring and reporting


Tangible and Intangible Benefits of ERP System

Tangible Benefits

i. Improves the productivity of process and personnel.

ii. Lowering the cost of products and services purchased.

iii. Paper and postage cost reductions.


Tangible and Intangible Benefits of ERP System

Intangible Benefits

i. Increases organizational transparency and responsibility

ii. Accurate and faster access to data for timely decisions

iii. Can reach more vendors, producing more competitive bids

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