polycom realpresence centro administrator guide 6.11 ztp web service solution.....24 certificates...

ADMINISTRATOR GUIDE 6.1.0 | February 2017 | 3725-61084-005B

Polycom® RealPresence Centro™

Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,translated into another language or format, or transmitted in any form or by any means, electronic ormechanical, for any purpose, without the express written permission of Polycom, Inc.

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All other trademarks are property of their respective owners. No portion hereof may be reproduced ortransmitted in any form or by any means, for any purpose other than the recipient's personal use, withoutthe express written permission of Polycom.Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in thisdocument, Polycom makes no warranties or representations as to its accuracy. Polycom assumes noliability or responsibility for any typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about thesuitability of the information contained in this document for any purpose. Information is provided "as is"without warranty of any kind and is subject to change without notice. The entire risk arising out of its useremains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for anydirect, consequential, incidental, special, punitive or other damages whatsoever (including withoutlimitation, damages for loss of business profits, business interruption, or loss of business information),even if Polycom has been advised of the possibility of such damages.End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OFTHE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THEEULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TOTHE SELLER FROM WHOM YOU PURCHASED THE PRODUCT.Patent Information The accompanying product may be protected by one or more U.S. and foreignpatents and/or pending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You mayreceive the open source software from Polycom up to three (3) years after the distribution date of theapplicable product or software at a charge not greater than the cost to Polycom of shipping or distributingthe software to you. To receive software information, as well as the open source software code used inthis product, contact Polycom by email at [email protected] (for video products) or [email protected] (for voice products).Customer Feedback We are striving to improve our documentation quality and we appreciate yourfeedback. Email your opinions and comments to [email protected] Support Visit the Polycom Support Center for End User License Agreements, softwaredownloads, product documents, product licenses, troubleshooting tips, service requests, and more.

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Contents

Before You Begin..............................................................................................11Get Help............................................................................................................................ 11

Polycom and Partner Resources............................................................................11The Polycom Community........................................................................................11

Getting Started................................................................................................. 12High Definition Video Conferencing.................................................................................. 12User Interface Customization............................................................................................12Security Setting Management........................................................................................... 13Call Setting Configuration................................................................................................. 13Powering the System On and Off......................................................................................14

Power On the RealPresence Centro System......................................................... 14Automatic Wake With Motion Sensors................................................................... 14

Navigating the System...................................................................................................... 14Log On....................................................................................................................14Changing a Password............................................................................................ 15Search the Web Interface.......................................................................................15

Setting Up System Hardware.......................................................................... 16Positioning the RealPresence Centro System.................................................................. 16

Running the Setup Wizard...............................................................................17Run the Setup Wizard Locally...........................................................................................17Run the Setup Wizard from a Remote Location................................................................17

Configuring General System Settings............................................................18Name the System..............................................................................................................18Enter Contact Information................................................................................................. 18Set the Location................................................................................................................ 19Set the Language..............................................................................................................20Set the Date and Time...................................................................................................... 20

Using a Provisioning Service..........................................................................22Enable a Provisioning Service.......................................................................................... 22Configure a Provisioning Service...................................................................................... 23Disable a Provisioning Service..........................................................................................24

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ZTP Web Service Solution................................................................................................ 24Certificates and Security Profiles within a Provisioned System........................................ 24Set Up Multitiered Directory Navigation............................................................................ 25

Activating System Options..............................................................................26System Software Options..................................................................................................26

View System Software Options.............................................................................. 26Obtain Software or System Option Keys................................................................26Create a Single Key File to Update Multiple Systems............................................27Key File Formats.................................................................................................... 27Activate System Options........................................................................................ 27

Calendaring Service.........................................................................................29Enable the Calendaring Service........................................................................................29Join Scheduled Meetings.................................................................................................. 31

Configuring Network Settings.........................................................................32Connecting to a LAN......................................................................................................... 32

Configure LAN Properties...................................................................................... 32Configure IP Address (IPv4) Settings.....................................................................35Configure IP Address (IPv6) Settings.....................................................................36Configure DNS Server Settings..............................................................................37

LLDP and LLDP-MED Support......................................................................................... 38LLMP-MED Information Discovery......................................................................... 38Behavior When LLDP is Enabled........................................................................... 38Enable LLDP Using a USB Storage Device........................................................... 39Enable LLDP in the Web Interface......................................................................... 39

IP Network Settings...........................................................................................................39Configure H.323 Settings....................................................................................... 39Configure the System to Use a Gatekeeper...........................................................40SIP Settings............................................................................................................41RTV and Skype-Hosted Conference Support........................................................ 45

Multilevel Precedence and Preemption (MLPP)............................................................... 45Define MLPP Network Domains.............................................................................45Add an MLPP Network Domain..............................................................................46Alternative Network Address Type (ANAT).............................................................46

Multipoint Conference On a RealPresence Collaboration Server..................................... 47Enable Call Escalation of Point-to-Point Calls........................................................47

Configure Network Quality Settings.................................................................................. 47Lost Packet Recovery and Dynamic Bandwidth Settings.......................................49

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Simplified ISDN Dialing..................................................................................................... 50Configure Gateway Call Type Settings...................................................................50

Securing the System........................................................................................51Configure Security Profiles................................................................................................51

Maximum Security Profile Requires Default Value Changes................................. 52Managing System Access.................................................................................................52

Enable External Authentication.............................................................................. 53Configure Local Access..........................................................................................54Configure Remote Access......................................................................................55Local Accounts....................................................................................................... 57

Detecting Intrusions.......................................................................................................... 61View Connections to Your System in a Sessions List....................................................... 62Secure API Access........................................................................................................... 62

Enable Secure API Access.................................................................................... 62Disable Secure API Access....................................................................................63Access the API with SSH....................................................................................... 63

Port Lockout...................................................................................................................... 63Configure Port Lockout Settings.............................................................................64

Whitelist.............................................................................................................................65Enable a Whitelist...................................................................................................65Add IP Addresses to a Whitelist............................................................................. 65IPv4 Address Formats............................................................................................66IPv6 Address Formats............................................................................................66

Encryption......................................................................................................................... 66Configure Encryption..............................................................................................67Configuring Encryption Settings for SVC Calls...................................................... 68Set the Transport Protocol for SVC Calls...............................................................68Set Up AES Encryption for SVC Calls....................................................................68Verify H.323 Media Encryption............................................................................... 68

System Configuration with a Firewall or NAT....................................................................69Basic Firewall/NAT Traversal Connectivity.............................................................69Configure the H.460 NAT Firewall Traversal.......................................................... 70

Security Certificates.......................................................................................................... 73How Certificates are Used......................................................................................73Certificate Signing Requests.................................................................................. 73Configure Certificate Validation Settings................................................................ 76Install Certificates................................................................................................... 77Certificate Revocation Settings.............................................................................. 78Remove a Certificate and CRL...............................................................................78

Set Up a Security Banner..................................................................................................78

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Set a Meeting Password................................................................................................... 79Visual Security Classification............................................................................................ 79

Enable Visual Security Classification..................................................................... 80Enable Room and Call Monitoring.................................................................................... 80

Monitor a Room or Call.......................................................................................... 80Send a Message to a System................................................................................ 81Configure the OCSP Revocation Method...............................................................81

Configuring Call Settings................................................................................ 83Configure Call Settings..................................................................................................... 83Setting Call Preferences for SVC......................................................................................85

Configure SVC Dialing Options.............................................................................. 85Enable SVC Preference (H.264) for Calls.............................................................. 87Enable Automatic Answering of SVC Point-to-Point Calls..................................... 87

Set Preferred Call Speeds................................................................................................ 87Configure the Recent Calls List.........................................................................................88Set Call Answering Mode..................................................................................................89Set the Maximum Call Length........................................................................................... 89Set a Multipoint Viewing Mode..........................................................................................89Enable Flashing Incoming Call Alerts............................................................................... 90

Turn Off Flashing Alerts..........................................................................................90

Setting Up a Directory......................................................................................91Enable H.323.................................................................................................................... 91Configure the Polycom GDS............................................................................................. 92Configure the LDAP Directory Server............................................................................... 93Managing Favorites Contacts and Groups........................................................................93

Types of Favorites Contacts...................................................................................94Create a Favorites Contact.................................................................................... 94Create a Favorites Group.......................................................................................94Edit a Favorites Group........................................................................................... 95Delete a Favorites Group....................................................................................... 95Importing and Exporting Favorites......................................................................... 95

Setting Up Speed Dial.......................................................................................................96Enable Speed Dial..................................................................................................96Add Speed Dial Contacts....................................................................................... 96Image File Requirements for Speed Dial Contacts................................................ 96Upload an Image File for Speed Dial Contacts...................................................... 97Remove Speed Dial Contacts................................................................................ 97

Setting Up and Configuring Directory Servers.................................................................. 97Configuring a Directory Server............................................................................... 97

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Configuring Audio Settings.............................................................................99Configure General Audio Settings.....................................................................................99Configure Audio Input Settings....................................................................................... 100

3.5mm Audio Input............................................................................................... 101Test StereoSurround....................................................................................................... 101Acoustic Fence Technology............................................................................................ 101

Configure the Acoustic Fence.............................................................................. 102USB and Bluetooth Headset Support..............................................................................102

Configuring Video Settings........................................................................... 103Maximize HDTV Video Display....................................................................................... 103Monitor Profiles............................................................................................................... 103

Configure Monitor Profile Settings........................................................................104Prevent Monitor Burn-In.................................................................................................. 105Adjust Brightness for Room Lighting...............................................................................106CEC Monitor Controls..................................................................................................... 106

Enable CEC Controls........................................................................................... 107Disable CEC Controls.......................................................................................... 107

Panoramic Video Layout for RealPresence Centro Systems..........................................107Video Input Settings for RealPresence Centro Systems.................................................108

Configure Video Input Settings.............................................................................108Configure RS-232 Serial Port Settings............................................................................110Configuring Monitor Settings........................................................................................... 111Configure Secondary Monitors for Content..................................................................... 111

Configuring a Camera or Camera Control System......................................113Configure Camera Settings............................................................................................. 113Setting Up a Polycom EagleEye IV Camera................................................................... 115

EagleEye IV Camera Orientation..........................................................................115Setting Up Polycom EagleEye Acoustic Camera............................................................ 116Setting Up a Polycom EagleEye Producer System.........................................................116

Calibration.............................................................................................................117Camera Tracking.................................................................................................. 118Update EagleEye Producer Software...................................................................119Update the EagleEye Producer System Image.................................................... 119EagleEye Producer Indicator Lights..................................................................... 120Download System Logs and Configurations........................................................ 120Participant Count CDR Details............................................................................. 120Perform a Factory Restore................................................................................... 121

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Improve Camera Tracking Performance......................................................................... 121Participant Count CDR Details........................................................................................122Set Up the Polycom EagleEye Director.......................................................................... 122

Adjust the Room View.......................................................................................... 123Perform a Factory Restore for the EagleEye Director..........................................123Troubleshooting EagleEye Director Camera Calibration......................................123Troubleshooting EagleEye Director Camera Tracking......................................... 124

Camera Tracking in the Local Interface.......................................................................... 124Disable Camera Tracking for EagleEye Director..................................................124Enable Camera Tracking for EagleEye Director...................................................124

EagleEye Director Indicator Light....................................................................................125Transfer EagleEye Director Logs......................................................................... 125EagleEye Director Software Updates...................................................................126

RealPresence Centro System Camera........................................................................... 126System Status and Camera Position....................................................................126

Camera Presets.............................................................................................................. 127Configure FECC on the Far-end Site Camera..................................................... 127

Configuring Remote Control Behavior.........................................................128Configure Remote Control Behavior............................................................................... 128Programming the Remote Control.................................................................................. 129

Set the Remote Control Channel ID.....................................................................129Set the Remote Control Channel ID for a Specific System.................................. 130Confirm the Channel ID........................................................................................130

Using the RealPresence Centro System Remote Control.............................................. 131Recharge the Remote Control Battery on the RealPresence Centro System......131

Enabling Mobile Devices as Controllers...................................................... 132Enabling RealPresence Mobile....................................................................................... 132

SmartPairing Prerequisites...................................................................................132Configure SmartPairing........................................................................................ 132

Enabling Content Sharing............................................................................. 134Configure Content Sharing..............................................................................................134Adjust Audio Level for Content........................................................................................134Configure Monitor 1 as the Content Monitor................................................................... 135Configure Monitor 2 as the Content Monitor................................................................... 135Setting Up a Polycom Content Display Application.........................................................135Configure Closed Captioning.......................................................................................... 136

Enter Closed Captions on the Web Interface....................................................... 136

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Enter Closed Captions Using Equipment Connected to a Serial RS-232 Port.....137Dial-Up Connection to the System's RS-232 Serial Port......................................138

Enable VisualBoard Content Sharing..............................................................................139Prerequisites for the VisualBoard Application................................................................. 139Configure the Polycom UC Board................................................................................... 139Sharing Content During Calls..........................................................................................140Configuring DVD Player Settings.................................................................................... 140

Adjust DVD Audio Settings for Content................................................................140

Configuring Call Recording...........................................................................142Polycom RealPresence Media Suite Recording............................................................. 142

Enable Recording Controls.................................................................................. 142Recording Calls Remotely....................................................................................142

Customizing the Local Interface................................................................... 145Change the Background Image on the Home Screen.................................................... 145Change the Startup Image on the Home Screen............................................................ 145Set Up the Address Bar.................................................................................................. 146

Calling............................................................................................................. 147Call a Favorite Contact....................................................................................................147Call a Speed Dial Contact............................................................................................... 147Call a Recent Call Contact.............................................................................................. 147Place a Call..................................................................................................................... 148Searching Directory Contacts to Call.............................................................................. 148Browse Global Contact Entries to Call............................................................................ 148Place a Cascaded Call....................................................................................................148

Setting Up a Polycom RealPresence Touch Device....................................150Positioning the RealPresence Touch Device.................................................................. 150Run the RealPresence Touch Device Setup Wizard.......................................................150Power Off the RealPresence Touch................................................................................ 151Wake the RealPresence Touch.......................................................................................151Enable the RealPresence Touch Device.........................................................................151Pairing the Device........................................................................................................... 152

Pairing States....................................................................................................... 152Pair For the First Time..........................................................................................152Pair to a Previously Paired System...................................................................... 152Unpair a RealPresence Touch..............................................................................153Remove a System from the Paired System List...................................................153

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Managing the RealPresence Touch Device.................................................................... 153Open a Remote Management Window................................................................ 154Pair Using RealPresence Touch Web Interface................................................... 154Unpair Using the RealPresence Touch Web Interface......................................... 154Change the RealPresence Touch User Name and Password..............................154Configure Network Settings..................................................................................155Enable Recent Calls and Speed Dial................................................................... 156

Customize the RealPresence Touch Screens.................................................................156Choose the Home Screen Icons.......................................................................... 156Choose the Place a Call Screen Icons.................................................................157Change the Background Image............................................................................158

Setting Up and Configuring Directory Servers for the RealPresence Touch...................158Set Up Directory Servers for the RealPresence Touch........................................ 158

Enable Skype for Business Mode................................................................................... 159Disable Skype for Business Mode.................................................................................. 160Updating Software...........................................................................................................160

Dynamic Polycom Touch Device Software Updates............................................ 160Managing Polycom Touch Device Software on Your Server................................ 161Update Software from the Web Interface............................................................. 162Update Software from the Local Interface............................................................162Update RealPresence Touch Software from a USB Storage Device................... 163Update the Software and the Factory Restore Partition From a USB Storage

Device............................................................................................................. 163Restart the RealPresence Touch Device........................................................................ 164Restart a System from a RealPresence Touch Device................................................... 164Troubleshooting on the RealPresence Touch Device..................................................... 164

View System Details and Connection Status....................................................... 164View Call Statistics............................................................................................... 164Download RealPresence Touch Logs.................................................................. 165Transfer RealPresence Touch Logs to a USB Storage Device............................ 165Perform a Factory Restore on the RealPresence Touch......................................165Perform a Factory Restore Using a USB Storage Device....................................166Test the Software Download URL........................................................................ 166

System Maintenance......................................................................................167Managing System Profiles.............................................................................................. 167

Store a Setting Profile.......................................................................................... 167Upload a Profile....................................................................................................167

Controlling the System Fan Speed................................................................................. 168Resetting and Restoring a RealPresence Centro System.............................................. 168

Reset a RealPresence Centro System.................................................................168

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Perform a Factory Restore on the RealPresence Centro System........................168Perform a Factory Restore Using a USB Storage Device....................................169Delete Data and Configuration System Files....................................................... 170

System Log Files.............................................................................................................170View Log File Status.............................................................................................170Configure System Log Management....................................................................171Configure System Log Level and Remote Logging..............................................172

Retrieving Log Files........................................................................................................ 173Download System Log Files.................................................................................173Transfer System Log Files....................................................................................174SNMP Reporting.................................................................................................. 174

Upgrading RealPresence Centro System Software........................................................ 177Serial and License Numbers................................................................................ 177Software or System Option Keys......................................................................... 178Update System Software from a USB Storage Device........................................ 178Update System Software from a .tar File............................................................. 179

Installing an Older Software Version............................................................................... 179Determine the Software Version...........................................................................180Delete System Settings........................................................................................ 180Downgrading Tips.................................................................................................180

Troubleshooting............................................................................................. 181General Troubleshooting.................................................................................................181View Remote Sessions on the System........................................................................... 182Placing a Test Call...........................................................................................................182

Top LED Light Ring on the RealPresence Centro System................................... 183RealPresence Centro System Status and LED Indicators................................... 183EagleEye Producer Indicator Lights..................................................................... 183

Audio and Video Tests.................................................................................................... 184Audio Meters on the RealPresence Centro System.............................................185Set Audio Meter Levels........................................................................................ 186

System Diagnostics.........................................................................................................186Access Diagnostic Screens in the Web Interface.................................................186Access Diagnostic Screens in the Local Interface............................................... 186

Viewing System Details on the Local Interface............................................................... 189Access the Information Screen............................................................................ 189Access the Status Screen.................................................................................... 190View Call Statistics for an Active Point-to-Point Call With the Remote Control....191View Call Statistics for an Active Multipoint Call with the Remote Control...........192View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 192

Provisioning Service Registration Failure....................................................................... 193

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Call Detail Report (CDR).................................................................................................193Download a Call Detail Report (CDR).................................................................. 196

Troubleshoot a Manual System Software Update...........................................................196Knowledge Base............................................................................................................. 197Before You Contact Polycom Technical Support.............................................................197

Locate the System Serial Number........................................................................197Locate the Software Version................................................................................ 197Locate Active Alert Messages.............................................................................. 197Locate the IP Address and H.323 Extension Settings..........................................197Locate the LAN Status......................................................................................... 197Locate Diagnostics on the Local Interface........................................................... 198

Contacting Technical Support......................................................................................... 198Polycom Solution Support.................................................................................... 198

System Panel Views.......................................................................................199Polycom RealPresence Centro System.......................................................................... 199

Port Usage...................................................................................................... 202Connections to Systems................................................................................................. 202Connections from Systems............................................................................................. 206

Security Profile Default Settings...................................................................213Maximum Security Profile Default Settings..................................................................... 213

Changing Maximum Security Profile Default Values............................................ 225Other Restrictions When Using the Maximum Security Profile............................ 226

High Security Profile Default Settings............................................................................. 226Changing High Security Profile Default Values.................................................... 237

Medium Security Profile Default Settings........................................................................237Changing Medium Security Profile Default Values...............................................247

Low Security Profile Default Settings.............................................................................. 248

Call Speeds and Resolutions........................................................................ 259Point-to-Point Call Speeds.............................................................................................. 259Multipoint Call Speeds for RealPresence Centro Systems............................................. 259High-Profile Call Speeds and Resolutions...................................................................... 259Multipoint Resolutions for High Definition Video for RealPresence Centro Systems......261Resolution and Frame Rates for Content Video............................................................. 261

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Before You BeginTopics:

• Get Help

The Polycom RealPresence Centro Administrator Guide is for administrators who need to install systemsoftware, options, and accessories, and to configure, customize, manage, and troubleshoot Polycom®RealPresence Centro™ systems.

This guide provides concepts and general guidance to the system administrator. Polycom expects theadministrator to be a mid-grade IT professional who is experienced in system administration.

Please read the Polycom system documentation before you install or operate the system. The followingrelated documents for systems are available at Polycom Support:

• Polycom RealPresence Centro Setup Sheet: Describes the contents of your package, how toassemble the system and accessories, and how to connect the system to the network. The setupdocument is included in the system package.

• Polycom RealPresence Centro Quick Tips: Quick reference on how to use basic features• Polycom RealPresence Centro User Guide: Describes how to perform video conferencing tasks in

the system local interface• Polycom RealPresence Centro Regulatory Notices: Describes safety and legal considerations for

using Polycom RealPresence Centro systems• Polycom RealPresence Centro Room Preparation Guide: Provides information on preparing a room

before installing a RealPresence Centro system.• Polycom RealPresence Centro Release Notes

Polycom recommends that you record the serial number and option key of your system here for futurereference. The serial number for the system is printed on the unit.

System Serial Number: ____________________________________________

Option Key: ____________________________________________________

Get HelpFor more information about installing, configuring, and administering Polycom products, refer toDocuments and Downloads at Polycom Support.

Polycom and Partner ResourcesTo find all Polycom partner solutions, see Strategic Global Partner Solutions.

The Polycom CommunityThe Polycom Community gives you access to the latest developer and support information. Participate indiscussion forums to share ideas and solve problems with your colleagues. To register with the PolycomCommunity, simply create a Polycom online account. When logged in, you can access Polycom supportpersonnel and participate in developer and support forums to find the latest information on hardware,software, and partner solutions topics.

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http://support.polycom.com/content/support/North_America/USA/en/support/video/group_series.htmlhttp://support.polycom.comhttp://support.polycom.com/content/support/North_America/USA/en/support/strategic_partner_solutions.htmlhttp://community.polycom.com/polycom/?category.id=Support_Community

Getting StartedTopics:

• High Definition Video Conferencing• User Interface Customization• Security Setting Management• Call Setting Configuration• Powering the System On and Off• Navigating the System

High Definition Video ConferencingThe RealPresence Centro systems offer the following high-definition (HD) capabilities:

RealPresence Centro systems offer the following high-definition (HD) capabilities:• Send people or content video to the far site in HD• Receive and display video from the far site in HD• Display near-site video in HD• Full-motion HD

RealPresence Centro systems can support up to 1080p 60 fps video resolution, depending uponbandwidth and system setup. The system's camera supports up to 1080p 30 fps video resolution.

When the far site sends HD video, RealPresence Centro systems with HD capability and an HD monitorcan display the video in wide-screen, HD format. RealPresence Centro systems with 1080 capability canreceive 1080p progressive format and can display 1080p progressive or 1080i interlaced format.

Near-site video is displayed in HD format when you use an HD video source and an HD monitor.However, near-site video is displayed in SD if the system is in an SD or lower-resolution call.

To use HD for a multipoint call, keep the following requirements in mind:• The call must be hosted by a system or a conferencing platform that supports HD such as Polycom

RealPresence Collaboration Server 1500 or 2000.• The system host must have the appropriate option keys installed.• All systems in the call must support HD (720p at 30 fps) and H.264.• The call rate must be high enough to support HD resolution.• The call cannot be cascaded.

User Interface CustomizationYou can use the RealPresence Centro system web interface to configure how information is displayed forend users on the Home screen of the system local interface.

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Home Screen Icons appear in the lower center of the system local interface, three at a time. By default,users see the icons shown in the following table in this location.

Icon Name

Camera

Opens the Camera Control screen.

Place a Call

Opens the Place a Call screen, where you canmanually dial a call, or can select a contact name froma list.

Content

Appears only when a content source is detected.

Security Setting ManagementTo configure your RealPresence Centro system security settings using the system web interface, use asupported browser with cookies enabled. For a list of supported browsers and version numbers, refer tothe Polycom RealPresence Centro Release Notes.

To access the system web interface, open a web browser and enter the IP address of the system usingthe https protocol; for example, use the format https://10.11.12.13.

CAU-TION:

The HTTPS protocol ensures that the configuration of all login information (such as usernames and passwords) is transmitted using an encrypted channel, including those usernames and passwords used to communicate with third-party systems on your network. UsingHTTPS severely limits the ability of anyone on the network to discover these credentials. Forthis reason, all attempts to use the system web interface via HTTP are redirected to theHTTPS interface.

You can find security settings and passwords in the system web interface at Admin Settings > Security.Settings are under different sections of the security interfaces. In accordance with local laws andregulations, not all security settings are available in all countries.

Call Setting ConfigurationThe RealPresence Centro system call settings screen allows you to determine which settings areavailable to users when they place and answer calls in the system local interface.

Getting Started

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Powering the System On and OffAfter you have connected all of the equipment that you will use with the RealPresence Centro system,you can power on the system.

Power On the RealPresence Centro SystemYou can either use a remote control or press the power button on the system base.Procedure

» Do one of the following:• Press the green Select button on your remote control until the system responds.• Press the power button. To expose the power button, you must first remove the corner from

the base unit. For details on this procedure, refer to the Polycom RealPresence CentroSetup Sheet at Polycom Support. Press the power button and replace the corner.

• Note: Make sure that the system is powered off before you connect devices to it or beforeyou unplug the power cable. Do not unplug the power cable when the system is powered on.

Automatic Wake With Motion SensorsIf the administrator has enabled a setting in the system web interface, when a person enters the room orcomes near the RealPresence Centro system, it automatically wakes from power saving mode usingmotion sensors.Procedure

1. In the system web interface, navigate to Admin Settings > Audio/Video > Sleep.2. Select the Enable Motion Sensor to Wake System checkbox.

Navigating the SystemYou can navigate the RealPresence Centro system using the system web interface.

Log OnYou can use the system web interface to perform most of the calling and configuration tasks you canperform on the local system. To log on to your system's web interface, you must open a web browser andenter the system's IP address.Login credentials are user IDs and passwords that identify the user and define the user's ability to accessthe system. You can configure both local and remote access for users.The system web interface supports the most commonly used web browsers. For a list of supportedbrowsers, refer to the Polycom RealPresence Centro Release Notes at Polycom Support.

Note: For security purposes, Polycom recommends that you follow best practices when logging into theRealPresence Group Series system web interface. Use an up-to-date browser version and do notbrowse the internet while logged in to the system.

To configure your browser to use the system web interface, you must do the following:• Use a supported web browser.

Getting Started

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• Configure your browser to allow cookies.Procedure

1. In your web browser address line, enter the system's IP address, for example, "http://10.11.12.13".2. Enter the Admin ID as the user name (default is admin).3. Enter the Admin Remote Access Password, if one is set.

Changing a PasswordPolycom recommends that you change the default Admin ID and the default password for yourRealPresence Centro system. Keep the following naming conventions in mind:

• The string “root” cannot be used as an ID.• ID and password strings are not case sensitive.

Note: Make sure you can recall the admin password if you set one. If you forget the password,you must use the restore button to run the setup wizard again to access the AdminSettings in the system web interface and reset the password.

Search the Web InterfaceIn a text box just under the IP Address bar on the RealPresence Centro system web interface Place aCall screen, you can enter a search term to receive a list of system web screens. For instance, if you typeCall, the system generates a list of screens that match your search term, such as Call Settings, RecentCalls, and Time in Call.Procedure

1. In the Search box, type a text string.2. Select any of the search results to go directly to that screen in the system web interface.

Getting Started

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Setting Up System HardwareTopics:

• Positioning the RealPresence Centro System

Positioning the RealPresence Centro SystemThis manual provides information to supplement the setup sheets provided with your RealPresenceCentro system and its elective peripherals. A printed copy of the setup sheet is provided with eachsystem. PDF versions of the setup sheets are available at Polycom Support.

The RealPresence Centro system is designed to be placed in a dedicated room. If moving the systembetween rooms, consider removing the monitors to accommodate small doorways. Refer to the PolycomRealPresence Centro Setup Sheet before attempting to remove any monitors.

For information on how to set up your RealPresence Centro system, refer to the Polycom RealPresenceCentro Room Preparation Guide at Polycom Support.

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Running the Setup WizardTopics:

• Run the Setup Wizard Locally• Run the Setup Wizard from a Remote Location

When you power on your RealPresence Centro system or enter the IP address for the first time, the setupwizard detects the system's IP connections and leads you through the minimum configuration steps. Thesetup wizard is also called the out-of-box (OOB) wizard. The setup wizard is available during initial setup,after a software update or system reset with system settings deleted, or after using the restore button.

You can install the system software in either of two ways:• In the room with the system — Use the remote control to navigate the screens and enter

information. You can use the number pad on the remote control to enter text. Point the remotecontrol at the camera to control the system.

• From a remote location — If you know the IP address of the system, you can access and configurethe system by using the system's web interface.

Run the Setup Wizard LocallyYou must launch and run the setup wizard to begin configuring your RealPresence Centro system.Procedure

» After you power on the system for the first time and the setup wizard launches, navigate thescreens and perform the required steps to configure the system.The setup wizard allows you to set an Admin ID and password, where you can limit access to theAdmin Settings. The default Admin ID is admin and the default admin password is the 14-digitsystem serial number on the Settings > System Information > Information > System Detailscreen in the local interface or on the back of the system.

Run the Setup Wizard from a Remote LocationYou can launch and run the setup wizard from a remote location to begin configuring your RealPresenceCentro system on the system web interface. If you know the IP address of the system, you can accessand configure it using the system web interface.Procedure

1. Enter the IP address of your system in the system web interface.2. Navigate the screens and perform the required steps to configure the system.

After the system starts up from the setup wizard (OOB) wizard, you might be unable to gainaccess to system web interface for up to a minute. This can occur after the IP address displays onthe local interface.

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Configuring General System SettingsTopics:

• Name the System• Enter Contact Information• Set the Location• Set the Language• Set the Date and Time

Name the SystemThe RealPresence Centro system name displays on the screens of far-end sites during a call.

The system interface supports the 16 language fonts listed in the following figure. Other languages mightnot display correctly. The first character of a system name must be a letter or a number instead of a dollarsign ($) or underscore (_) character. Double-byte characters are supported.

Procedure1. In the system web interface, go to Admin Settings > General Settings > System Settings >

System Name.2. In the System Name field, enter a name and click Save.

Enter Contact InformationYou can enter contact information for your RealPresence Centro system so that users know whom to callwhen they need assistance.Procedure

1. In the system web interface, go to Admin Settings > General Settings > My Information >Contact Information.

2. Configure the following settings.

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Setting Description

Contact Person Specifies the name of the system administrator.

Contact Number Specifies the phone number for the systemadministrator.

Contact Email Specifies the email address for the systemadministrator.

Contact Fax Specifies the fax number for the systemadministrator.

Tech Support Specifies the name of the person who providestechnical support.

City Specifies the city where the system administrator islocated.

State/Province Specifies the state or province where the systemadministrator is located.

Country Specifies the country where the systemadministrator is located.

Help Desk Number Specifies the phone number of the help desk,displayed on the RealPresence Touch device only.

After this setting is configured on RealPresenceTouch device, users can tap Call Help Desk toplace an audio-only call to the help desk.

Set the LocationYou can specify the country and country code where the RealPresence Centro system is located.Procedure

1. In the system web interface, go to Admin Settings > General Settings > My Information >Location.

2. Configure these settings.

Setting Description

Country Specifies the country where the system is located.

Changing the country automatically adjusts thecountry code associated with your system.

Country Code Displays the country code associated with wherethe system is located.

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Set the LanguageYou can select from 16 different languages to display in the RealPresence Centro local and system webinterfaces.Procedure

» In the system web interface, go to Admin Settings > General Settings > Language and selectthe language to use in the interface.

Set the Date and TimeOn either the system web interface, you can set the date and time settings for your RealPresence Centrosystem.Procedure

1. In the system web interface, go to Admin Settings > General Settings > Date and Time >System Time.

2. Configure these settings:

Setting Description

Date Format Specifies how the date is displayed in the interface.

Note: This a web-only setting.

Time Format Specifies how the time is displayed in the interface.

Auto Adjust for Daylight Saving Time Specifies the daylight saving time setting. Whenyou enable this setting, the system clockautomatically changes for daylight saving time.

Note: This a web-only setting.

Time Zone Specifies the time difference between GMT(Greenwich Mean Time) and your location.

Time Server Specifies whether the connection to a time server isautomatic or manual for system time settings. Youcan also select Off to enter the date and timeyourself.

Primary Time Server Address Specifies the address of the primary time server touse when Time Server is set to Manual.

Secondary Time Server Address Specifies the address of the time server to usewhen the Primary Time Server Address does notrespond. This is an elective field.

Current Date and Current Time • If the Time Server is set to Manual or Auto,these settings are not displayed.

• If the Time Server is set to Off, these settingsare configurable.


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3. In the system web interface, go to Admin Settings > General Settings > Date and Time > Timein Call.

4. Configure these settings:

Setting Description

Show Time in Call Choose one of the following options:• Elapsed Time—Amount of time in the call.• System Time—The time set on the system.• Off—Time is not displayed.

When to Show Choose one of the following options:• Start of the call only• Entire call• Once per hour—At the beginning of the hour

for one minute.

• Twice per hour—At the beginning of the hourand midway through the hour for one minute.

Show Countdown Before Next Meeting When enabled, a timer displays and counts downto the next scheduled meeting 10 minutes before itstarts. (If another timer is already showing, thecountdown replaces it.)

The countdown displays only when the calendaringservice is enabled.


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Using a Provisioning ServiceTopics:

• Enable a Provisioning Service• Configure a Provisioning Service• Disable a Provisioning Service• ZTP Web Service Solution• Certificates and Security Profiles within a Provisioned System• Set Up Multitiered Directory Navigation

If your organization uses a RealPresence Resource Manager system or a BroadSoft BroadWorks® DeviceManagement System (DMS) system, you can manage systems in dynamic management mode. Indynamic management mode, the following might be true:

• Polycom systems are registered to a standards-based presence service, so presence states areshared with Contacts.

• Polycom systems have access to a corporate directory that supports LDAP access.• The Domain, User Name, Password, and Server Address fields are populated on the Provisioning

Service screen.• Configuration settings that are provisioned or dependent on provisioned values are read-only on the

system.• The system automatically checks for and runs software updates every time it restarts and at an

interval set by the service.• You can upload a provisioned bundle from an already configured system. When systems request

provisioning, the bundle and automatic settings are downloaded.• With administrative permissions, you can change a system's settings after a bundle is applied (a

new bundle also overwrites manual settings).• If a registered system fails to detect the service when it restarts or checks for updates, an alert

appears on the System Status screen.• If the system loses registration with the service, it continues to operate with the most recent

configuration it received.

If you use BroadSoft DMS provisioning, note the following points:• Bundled provisioning is not supported.• Provisioning uses the same XML-based profile used for dynamic provisioning.• Provisioned fields are read only.

Enable a Provisioning ServiceYou can register your RealPresence Centro system with RealPresence Resource Manager in one of thefollowing ways:

• Running the setup wizard, which lets you know if your system detects a provisioning service on thenetwork.

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The setup wizard is available during initial setup, after a system reset with system settings deleted,or when performing a factory reset. For information about configuring the RealPresence ResourceManager system so that Polycom systems detect and register with it, refer to the PolycomRealPresence Resource Manager System Operations Guide.

• You can enter the registration information and attempt to register by going to the Admin Settings inthe Polycom system web interface.

Procedure1. In the system web interface, go to Admin Settings > Servers > Provisioning Service.2. Select the Enable Provisioning setting.

Configure a Provisioning ServiceAfter you enable the provisioning service, the RealPresence Centro system should complete the followingfields automatically. If the system does not complete the fields automatically, get the information from yournetwork administrator. Multiple Polycom systems can be registered to a single user.Procedure

1. In the system web interface, go to Admin Settings > Servers > Provisioning Service.2. At Enable Provisioning, select the checkbox.3. Configure these settings for automatic provisioning.

Setting Description

Server Type Specifies the type of provisioning server. SelectRPRM, DMS, or CLOUD.

• RPRM is the RealPresence Resource Manager.

• DMS is the Broadsoft BroadWorks DeviceManagement System.

• CLOUD is the RP Cloud server.

Domain Name Domain for registering with the provisioningservice.

User Name System user name for registering to theprovisioning service.

Password Password for registering with the provisioningservice.

Server Address Address of the system running the provisioningservice.

4. Select Save or Update.The system tries to register with the RealPresence Resource Manager or with a DMS systemusing NTLM authentication.

5. Verify that Registration Status changes from Pending to Registered.It might take a minute or two for the status to change.

Using a Provisioning Service

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Disable a Provisioning ServiceYou can disable a provisioning service on the RealPresence Centro system web interface.Procedure

1. In the system web interface, go to Admin Settings > Servers > Provisioning Service.2. Disable the Enable Provisioning setting.

ZTP Web Service SolutionThe ZTP solution is a cloud-based web service designed to simplify the deployment of Polycom devices.The Polycom ZTP console is a web interface that you can use to create and manage profiles and deviceassociations. The ZTP solution is intended as a one-time step at initial deployment. Usually, endcustomers require a supplier or skilled installer to deploy devices out-of-the-box. The ZTP web consoleenables you to create provisioning profiles so that you can associate with one or more devices. Theseprofiles enable end customers to install the devices themselves. The profiles also provide a centralprovisioning server address that automatically redirects multiple customer devices to your provisioningserver. In addition to setting the provisioning server address, you can use the solution to provisionRealPresence Group systems that are running version 5.0 software or later.

For information about deploying the solution, refer to the Polycom Zero Touch Provisioning AdministrationGuide at Polycom Support.

Certificates and Security Profiles within a ProvisionedSystemWhen your RealPresence Centro system is provisioned through the RealPresence Resource Managersystem and you use PKI certificates, consider the following information. Be sure to enable provisioningafter you follow the procedures applicable to each Security Profile type.

• To use the Maximum Security Profile with provisioning:◦ The RealPresence Resource Manager system must be using Maximum Security Mode.◦ You must manually assign the Maximum Security Profile to the system during installation

using the setup wizard, or afterwards using the system web interface.◦ You must use full PKI and observe the following procedures before you enable provisioning

on the system:

1. You must install a signed client certificate on the system to enable the provisioningconnection to be authenticated by the RealPresence Resource Manager system.

2. Decide whether to automatically validate web clients by enabling the Always ValidatePeer Certificates from Browsers setting. If you do enable the setting, you'll need toinstall a signed server certificate and all of the CA certificates needed to validatebrowser certificates for all web clients. Then configure the certificate revocationmethod.

3. Decide whether to validate servers by enabling the Always Validate PeerCertificates from Servers setting. If you do enable the setting, you must install of theCA certificates needed to validate server certificates from all remote servers. Then


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adjust the certificate revocation method accordingly. For example, you might need toload additional CRLs if you use the CRL revocation method).

• To use the Medium or High Security Profile with provisioning:◦ The RealPresence Resource Manager system must be using commercial mode.◦ You must manually assign the Medium or High Security Profile to the system during

installation using the setup wizard, or afterwards using the system web interface.◦ Configure PKI according to your company's guidelines.

• To use the Low Security Profile with provisioning:◦ The RealPresence Resource Manager system must be using commercial mode.◦ You can enable provisioning in the setup wizard. All provisionable settings are taken from the

RealPresence Resource Manager system.

Set Up Multitiered Directory NavigationYou can use the RealPresence Resource Manager to navigate the RealPresence Centro systemdirectories or contacts. Contacts are displayed in a hierarchical format, where you can select the topdirectory and search for contacts within each level of the directory hierarchy.This feature is supported using a RealPresence Resource Manager server (LDAP) and does not includestandalone LDAP servers or other global directory servers.The following limitations apply to this feature:

• You can use RealPresence Resource Manager 7.1 and higher only.• You can search and navigate up to three directory levels.• This feature is supported on dynamically-managed video conferencing systems only.

Procedure1. Go to Admin Settings > Servers > Directory Servers and make selections for each setting.2. Go to Admin Settings > Servers > Provisioning Service and enable provisioning.


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Activating System OptionsTopics:

• System Software Options

System Software OptionsSystem software options unlock certain features available for your system model. These options provideadditional functionality, such as multipoint video conferencing, Skype for Business interoperability, and1080p video.

In the system local interface, activated system options have checkmarks next to them. The followingsystem option is available for your RealPresence Centro system.

For information about integrating with Skype for Business Server 2015, refer to the Polycom UnifiedCommunications Deployment Guide for Microsoft Environments at Polycom Support.

View System Software OptionsYou can view options supported on your RealPresence Centro system in the system web interface.Procedure

» In the system web interface, go to Admin Settings > General Settings > Options.

Obtain Software or System Option KeysTo perform a major or minor software update or activate options, obtain a key before you run the softwareupdate. A key is the number that activates software or options on a specific RealPresence Centro system.A key is valid only on the system for which it is generated. You can obtain software or option keys for asingle system or for multiple systems. If you do not have a support agreement, contact an authorizedPolycom dealer to get a key.The following types of keys are available:

• Software keys are valid for the software updates you are installing as well as for any point,maintenance, or patch releases that may later become available.

• Option keys activate software options and are valid across all software releases.Procedure

1. Open a browser and navigate to Polycom Support.2. Under Licensing & Product Registration, click Activation/Upgrade.3. Log in to your account.4. Do one of the following:

• To update one system, click Site & Single Activation/Upgrade. Follow the onscreeninstructions to enter your system license number and serial number.

• To update multiple systems that are covered by a software service agreement, click BatchUpgrade and then select your product. Follow the onscreen instructions to upload the textfile that contains your system license numbers and serial numbers, or serial numbers only.

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• To update multiple systems not covered by a software service agreement, click BatchActivation. Follow the onscreen instructions to upload the text file that contains your systemlicense numbers and serial numbers, or serial numbers only. Polycom sends a text filecontaining the requested keys for each system.

Create a Single Key File to Update Multiple SystemsAfter you receive your key files from Polycom, you can create a single key file to upgrade multipleRealPresence Centro systems.Procedure

1. Open the key files with a text editor, such as Notepad.2. Copy the contents of one file to the end of the other file.

Repeat, as necessary.3. Save the combined file with the name sw_keys.txt.

You now have a single text file that contains all of your keys for software updates. Use the keys in the fileto upgrade the applicable systems.

Key File FormatsMost key files use this format:

License Number Serial NumberKeyFor example, a text file with update license numbers, serial numbers, and keys might look like this:U1059-3131-6042-36098213190FFAE7D5UBA5-1D6E-EB00-0000-0192

The following example shows a software update key file:

U1000-0000-0000-0000-000382041003E070B0U8FB-0D4E-6E30-0000-0009 U1000-0000-0000-0000-0004820327024193AKU982-4507-5D80-0000-0009

The following example shows an option key file:

K1000-0000-0000-0000-000182041003F082B1K15B-DC2D-E120-0000-0009 K1000-0000-0000-0000-000282041503E093B0K27E-30F9-2D20-0000-0009

RealPresence Centro systems covered by a software service agreement use a slightly different key fileformat. The following is an example of a software update key file for such a system:

U82041003F082B1U7B6-698E-1640-0000-02C1U82041503E093B0UCC1-C9A6-FE60-0000-02C1U82041003E070B0UEC6-FDA0-8F00-0000-02C1U820327024193AKU7B7-D6BD-3610-0000-02C1

Activate System OptionsTo activate certain features on your RealPresence Centro system, you must use the system's webinterface to enter an option key. If you want to activate your system options without upgrading your

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software, you do not need to download software or run the software update. The only thing you need isthe appropriate option key.Procedure

1. Open the system web interface.2. Navigate to Admin Settings > General Settings > Options.3. In the Keyfield, enter the option key and click Save.

Activating System Options

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Calendaring ServiceTopics:

• Enable the Calendaring Service• Join Scheduled Meetings

RealPresence Centro systems can connect to Microsoft Exchange Server 2013 to retrieve calendarinformation for a specific Microsoft Outlook or a Microsoft Office 365 individual or system account. Thesystem connects to Exchange Server using the credentials you provide or by automatically discoveringthe connection information based on an email or SIP server address.

Connection to a calendaring service allows the system to:

• Display the day's scheduled meetings (including details about each)• Display a Join button on scheduled meetings for the current day• Let users join the meeting without knowing the connection details• Hide or show details about meetings marked Private (depending on how the system is configured)• Display a meeting reminder before each scheduled meeting (including a reminder tone)

Professional Services for Microsoft integration is mandatory for Polycom Conferencing for MicrosoftOutlook and Microsoft Office Communications Server integrations. For additional information and details,please refer to http://www.polycom.com/services/professional_services/index.html or contact your localPolycom representative.

Enable the Calendaring ServiceBefore users can view their scheduled meetings on the RealPresence Centro system local interface, youmust enable the Calendaring Service in the system web interface. Microsoft Exchange Server 2013 andSkype for Business 2015 are supported.When verifying your configuration for interoperability with Zoom, ensure that the value for the MicrosoftExchange Server is interop.zoom.us.Procedure

1. In the system web interface, go to Admin Settings > Servers > Calendaring Service.2. Select the Enable Calendaring Service check box.3. Configure the following options;

Table

Setting Description

Email Specifies the email address used when schedulingthe room as a resource for a meeting. This shouldmatch the Primary SMTP Address for the accounton Microsoft Exchange Server 2013/Skype forBusiness 2015, which displays as the value of themail attribute in the account properties.

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Setting Description

Domain Specifies the domain for registering to the MicrosoftExchange Server 2013/Skype for Business 2015,in either NETBIOS or DNS notation, for example,either company.local or COMPANY.If you are using the Auto Discover Using setting,do not provide a value in this field.

User Name Specifies the user name for registering to MicrosoftExchange Server 2013/Skype for Business 2015,with no domain information included. This can bethe system name or an individual's name.

For example, [email protected] you want the Calendaring Service to use thecalendar associated with a Microsoft Office 365account, enter the user name for that account inthis field.

Password Specifies the system password for registering withMicrosoft Exchange Server 2013/Skype forBusiness 2015. This can be the system passwordor an individual's password.

If you want the Calendaring Service to use thecalendar associated with a Microsoft Office 365account, enter the password for that account in thisfield.

Auto Discover Using Specifies how the system obtains the MicrosoftExchange Server/Skype for Business 2015address. If you select Email Address, the systemuses the value provided in the Email field. If youselect SIP Server, the system uses the registeredSIP server domain name configured for the system.

When using this feature, you must provide valuesin the Email, User Name, and Password fields thatcorrespond to the Microsoft Outlook or MicrosoftOffice 365 individual or system account you wantthe system to use for the Calendaring Service. Thesystem may prompt you to confirm the password.

If after configuring the Calendaring Service amessage displays that the system is unable todiscover the service, ensure your information iscorrect. (For example, make sure the emailaddress is in a valid [email protected].)

You can also use an API command to automaticallydiscover the Microsoft Exchange Server address.For more information, go to Polycom Support.

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Setting Description

Microsoft Exchange Server Specifies the Fully Qualified Domain Name (FQDN)of the Microsoft Exchange Client Access Server/Skype for Business 2015. If your organization hasmultiple servers behind a network load balancer,this is the FQDN of the server's virtual IP address.If required, an IP address can be used instead ofan FQDN, but Polycom recommends using thesame FQDN that is used for Outlook clients

Provide a value in this field only if you want tomanually provide connection information toMicrosoft Exchange Server/Skype for Business2015. Otherwise, use the Auto Discover Usingsetting that allows the system to automaticallydetermine the connection information for MicrosoftExchange Server/Skype for Business 2015 andpopulate this field.

Secure Connection Protocol Specifies the connection protocol for connecting tothe server. Select Automatic or TLS 1.0.

Meeting Reminder Time in Minutes Specifies the number of minutes before themeeting that a reminder displays on the system.

Play Reminder Tone When Not in a Call Specifies whether to play a sound along with thetext reminder when the system is not in a call.

Show Information for Meetings Set to Private Specifies whether to display details about meetingsmarked private.

4. Click Save.For more information about using the calendar, refer to the Polycom RealPresence Centro User Guide.

Join Scheduled MeetingsIf your RealPresence Centro RealPresence Centro system is configured to connect to the MicrosoftExchange Server/Skype for Business 2015, you can join a scheduled meeting from the Calendar screen.If the home screen does not display calendar information, the system is not registered with the MicrosoftExchange Server. If no meetings are scheduled, a “No Meetings Today” message is displayed.Procedure

1. With your remote control, select a meeting on the home screen.2. Select Join to call into the meeting.

For more information about joining scheduled meetings, refer to the Polycom RealPresence Centro UserGuide. For more information about setting up Microsoft Exchange Server 2013 accounts to use thecalendaring service, refer to the Polycom Unified Communications for Microsoft Environments SolutionDeployment Guide at Polycom Support.

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Configuring Network SettingsTopics:

• Connecting to a LAN• LLDP and LLDP-MED Support• IP Network Settings• Multilevel Precedence and Preemption (MLPP)• Multipoint Conference On a RealPresence Collaboration Server• Configure Network Quality Settings• Simplified ISDN Dialing

Before you begin configuring network settings, make sure your network is ready for video conferencing.Polycom offers contract high-definition readiness services. For more information, contact your Polycomdistributor.

Connecting to a LANYou must connect the RealPresence Centro system to a LAN to do any of the following with your system:

• Make H.323 or SIP calls• Use a Global Directory Server• Register with a management system• Access the system web interface• Use Polycom People+Content IP• Connect to a RealPresence Touch device

Configure LAN PropertiesYou can configure LAN properties for your RealPresence Centro system in the local or system webinterface.Procedure

1. In the system web interface, go to Admin Settings > Network > LAN Properties.2. Configure the following LAN Options settings in the system web interface at Admin Settings >

Network > LAN Properties > LAN Options.

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Setting Description

Host Name

(system web interface only)

Indicates the system's name. If the systemdiscovers a valid name during the softwareinstallation, a Host Name is automatically created.However, if an invalid system name is found, suchas a name with a space, the system creates a HostName with the following format: SystemType-XXXXXX, where XXXXXX is a set of randomalphanumeric characters.

IPv4 networks: The system sends the host nameto the DHCP server to enable it to register the hostname with the local DNS server, or it looks up thedomain where the endpoint is registered (ifsupported).

IPv6 networks: You can leave this field blank sincethis function is not supported. However, configuringthe field to contain the registered host name isrecommended.

Domain Name


Displays the domain name assigned to the system.

If the system does not automatically obtain adomain name, enter one here.

Autonegotiation

(under General Settings in local interface)

Specifies whether the system should automaticallynegotiate the LAN speed and duplex mode perIEEE 802.3 autonegotiation procedures. If thissetting is enabled, the LAN Speed and DuplexMode settings become read only.

Polycom recommends that you use autonegotiationto avoid network issues.

LAN Speed


Specifies whether to use 10 Mbps, 100 Mbps, or1000 Mbps for the LAN speed. Note that the speedyou choose must be supported by the switch. If theAutonegotiation setting is enabled, this setting isread-only.

Duplex Mode


Specifies the duplex mode to use (note that themode you choose must be supported by theswitch). If the Autonegotiation setting is enabled,this setting is read only.

Ignore Redirect Messages


Enables the system to ignore ICMP redirectmessages.

You should enable this setting under mostcircumstances.

Configuring Network Settings

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Setting Description

ICMP Transmission Rate Limit (millisec)


Specifies the minimum number of millisecondsbetween transmitted packets. Enter a numberbetween 0 and 60000. The default value of 1000signifies that the system sends 1 packet persecond. If you enter 0, the transmission