policy & performance directorate · the directorate priorities identified in this plan will be...
TRANSCRIPT
PO
LIC
Y &
PE
RFO
RM
AN
CE
DIR
EC
TOR
ATE
Dire
ctor
ate
Pla
n 20
08 to
201
1
131
Tabl
e of
Con
tent
s
V0.1
2 2
1.
Intro
duct
ion
by th
e D
irect
or o
f Pol
icy
and
Per
form
ance
3
2.
Dire
ctor
ate
over
view
4
2.1
Our
are
as o
f cor
pora
te re
spon
sibi
lity
2.
2 H
ow w
e m
anag
e th
e D
irect
orat
e
2.3
Our
com
mitm
ent t
o ex
celle
nce
2.4
How
we
enga
ge w
ith o
ur s
take
hold
ers
3.
Look
ing
back
to 2
007/
08
7
3.1
Our
mai
n ac
hiev
emen
ts &
key
inno
vatio
ns fr
om th
e 20
07/0
8 D
irect
orat
e P
lan
4.
Dire
ctor
ate
Prio
ritie
s fo
r 200
8/11
9
5.
O
ur c
ritic
al s
ucce
ss fa
ctor
s 10
6.
Fina
nce
12
7.
M
anag
ing
our p
erfo
rman
ce
14
8.
G
row
th a
nd E
ffici
enci
es
15
9.
M
onito
r and
Rev
iew
18
A
ppen
dix
1 –
Sec
tion
Stru
ctur
es a
nd T
erm
s of
Ref
eren
ce
19
1
.1 R
esea
rch
& P
olic
y S
ectio
n
1
.2 R
esili
ence
and
Ope
ratio
nal R
isk
Man
agem
ent S
ectio
n
1
.3 T
rans
ition
to R
egio
nal C
ontro
l Cen
tre
1.4
Cor
pora
te P
lann
ing
& P
erfo
rman
ce
App
endi
x 2
– D
irect
orat
e P
erso
nnel
– 2
008/
9 27
132
1.
Intr
oduc
tion
by th
e D
irect
or o
f Pol
icy
and
Perf
orm
ance
I a
m p
leas
ed to
intro
duce
the
Pol
icy
and
Per
form
ance
Dire
ctor
ate
Pla
n fo
r 200
8-11
. Thi
s do
cum
ent h
as b
een
prep
ared
to in
form
eve
ryon
e w
ithin
the
Ser
vice
of t
he fu
nctio
ns w
e de
liver
to s
uppo
rt fro
nt li
ne s
ervi
ces.
O
ver t
he p
ast y
ear w
e ha
ve c
omm
ence
d a
revi
ew o
f the
Dire
ctor
ate
stru
ctur
e to
ens
ure
that
we
are
effe
ctiv
ely
reso
urce
d an
d or
gani
sed
to d
eliv
er o
n th
e pr
iorit
ies
we
have
set
out
in th
is p
lan.
O
ur a
chie
vem
ents
in s
uppo
rt of
last
yea
rs In
tegr
ated
Ris
k M
anag
emen
t Pla
n (IR
MP
) are
repo
rted,
as
are
the
criti
cal s
ucce
ss fa
ctor
s th
at w
e w
ill s
trive
to
ach
ieve
ove
r the
per
iod
of th
is p
lan.
Th
e D
irect
orat
e pr
iorit
ies
iden
tifie
d in
this
pla
n w
ill b
e de
liver
ed th
roug
h th
e de
liver
y pl
ans
of th
e D
irect
orat
e’s
four
func
tiona
l Sec
tions
and
as
we
mov
e fo
rwar
d w
e w
ill b
e se
ekin
g to
furth
er d
evel
op a
nd in
tegr
ate
our a
ctiv
ities
acr
oss
this
and
oth
er D
irect
orat
es to
hel
p im
prov
e ou
r col
lect
ive
perfo
rman
ce.
This
pla
n w
ill b
e re
view
ed to
ass
ess
if it
cont
inue
s to
mee
t the
prio
ritie
s of
ser
vice
del
iver
y an
d th
e S
ervi
ce a
s a
who
le.
We
wel
com
e an
y fe
edba
ck a
nd
chal
leng
e if
it de
mon
stra
tes
that
we
need
to a
ddre
ss is
sues
we
have
not
take
n in
to c
onsi
dera
tion.
V0.1
2 3
133
2.
Dire
ctor
ate
Ove
rvie
w
2.1
Our
are
as o
f cor
pora
te re
spon
sibi
lity
The
Pol
icy
and
Per
form
ance
Dire
ctor
ate
is m
ade
up o
f fou
r int
egra
ted
func
tiona
l Sec
tions
, pro
vidi
ng a
wid
e ra
nge
of s
uppo
rt se
rvic
es to
ass
ist
Hum
bers
ide
Fire
and
Res
cue
Ser
vice
in a
chie
ving
its
Vis
ion
of ‘S
afer
Com
mun
ities
Saf
er F
ire-fi
ghte
rs’.
To a
chie
ve th
is, t
he D
irect
orat
e pr
ovid
es fo
ur s
trand
s of
sup
port
serv
ices
:
• R
esea
rch
and
Pol
icy
• C
orpo
rate
Pla
nnin
g &
Per
form
ance
•
Res
ilien
ce a
nd O
pera
tiona
l Ris
k M
anag
emen
t •
Tran
sitio
n to
the
Reg
iona
l Con
trol C
entre
E
ach
Sec
tion
has
key
resp
onsi
bilit
ies
(see
bel
ow),
Sec
tion
Hea
ds h
ave
resp
onsi
bilit
y fo
r the
day
to d
ay m
anag
emen
t of t
heir
Sec
tion
and
repo
rt di
rect
ly to
the
Pol
icy
and
Per
form
ance
Man
ager
.
V0.1
2 4
Cor
pora
te P
lann
ing
&
Perf
orm
ance
R
esea
rch
& P
olic
y
Res
ilien
ce &
Ope
ratio
nal R
isk
Man
agem
ent
Tran
sitio
n to
Reg
iona
l Con
trol
C
entr
e
Cor
pora
te
Pla
nnin
g an
d pe
rform
ance
S
ervi
ce P
olic
y an
d P
olic
y G
uida
nce
Bus
ines
s C
ontin
uity
and
C
ontin
genc
y P
lann
ing
Tran
sitio
n to
Reg
iona
l Con
trol
Cen
tre v
ia th
e Fi
ReC
ontro
l pro
ject
M
anag
emen
t of p
erfo
rman
ce
info
rmat
ion
/ Vie
ws
Res
earc
h &
Dev
elop
men
t C
OM
AH
and
Civ
il P
rote
ctio
n an
d E
mer
genc
y P
lann
ing
RC
C O
pera
tiona
l con
verg
ence
Ext
erna
l Aud
it/ S
elf A
sses
smen
t S
tand
ard
Ope
ratin
g P
roce
dure
s N
atio
nal R
esili
ence
A
irwav
e im
plem
enta
tion
via
Fire
link
Com
mun
ity S
afet
y M
anag
emen
t/ C
FRM
IS
Org
anis
atio
nal a
nd o
pera
tiona
l In
telli
genc
e O
pera
tiona
l Inf
orm
atio
n M
anag
emen
t D
ata
Mig
ratio
n to
RC
C
Per
form
ance
Sur
veys
/OR
S
Ope
ratio
nal s
uppo
rt R
egio
nal/L
ocal
Res
ilien
ce F
orum
N
ew W
ays
of W
orki
ng
Cus
tom
er S
ervi
ce E
xcel
lenc
e R
espi
rato
ry P
rote
ctio
n E
quip
men
t M
ariti
me
Inci
dent
Res
pons
e G
roup
C
orpo
rate
Gaz
ette
er
Com
plim
ents
and
Com
plai
nts
Pro
cedu
re
Tech
nica
l Res
cue
Equ
ipm
ent
Res
ourc
e m
anag
emen
t (in
c FD
S
`M
anag
emen
t & W
DS
cre
win
g)
Map
ping
Ser
vice
s
Sta
tistic
al A
naly
sis
Man
agem
ent o
f ope
ratio
nal
appl
ianc
es a
nd e
quip
men
t O
pera
tiona
l C
omm
unic
atio
ns
incl
udin
g m
obile
dat
a
Ope
ratio
nal/C
omm
unity
Ris
k M
appi
ng/F
SE
C/G
IS
H
azar
dous
M
ater
ials
/Env
ironm
enta
l Pro
tect
ion
Pro
gram
me
Man
agem
ent
P
ort L
iais
on
134
2.2
How
we
man
age
the
Dire
ctor
ate
To c
oord
inat
e th
e de
liver
y of
our
ser
vice
s th
e D
irect
orat
e ha
s a
prop
ortio
nate
man
agem
ent s
truct
ure.
Th
e D
irect
or -
has
over
all c
orpo
rate
resp
onsi
bilit
y fo
r the
Dire
ctor
ate
and
repo
rts d
irect
ly to
the
Fire
& R
escu
e A
utho
rity
thor
ough
the
Chi
ef F
ire
Offi
cer/C
hief
Exe
cutiv
e. T
he D
irect
or a
lso
pres
ides
on
loca
l, re
gion
al a
nd n
atio
nal c
omm
ittee
s di
rect
ing
and
influ
enci
ng p
olic
y.
The
Polic
y an
d Pe
rfor
man
ce M
anag
er -
has
resp
onsi
bilit
y fo
r the
day
to d
ay m
anag
emen
t of t
he D
irect
orat
e w
here
rela
ted
mat
ters
are
repo
rted
to
the
Cor
pora
te M
anag
emen
t Tea
m (C
MT)
and
Pol
icy
Adv
isor
y G
roup
(PA
G).
In a
dditi
on re
ports
are
pre
pare
d on
beh
alf o
f the
Dire
ctor
and
/or t
he C
hief
Fi
re O
ffice
r and
Chi
ef E
xecu
tive
to th
e Fi
re a
nd R
escu
e A
utho
rity,
Dep
artm
ent o
f Com
mun
ities
and
Loc
al G
over
nmen
t (C
LG),
Reg
iona
l Man
agem
ent
Boa
rd e
tc.
The
Cor
pora
te P
erfo
rman
ce M
anag
er (C
PM) –
is re
spon
sibl
e fo
r driv
ing
the
Ser
vice
’s p
erfo
rman
ce a
gend
a an
d in
fluen
cing
the
perfo
rman
ce c
ultu
re
of th
e or
gani
satio
n th
roug
h th
e de
velo
pmen
t of t
he S
ervi
ce's
per
form
ance
ver
ifica
tion
fram
ewor
k, in
clud
ing
prep
arat
ion
and
coor
dina
tion
for e
xter
nal
audi
t. Th
e R
esea
rch
and
Polic
y M
anag
er (R
PM) -
is re
spon
sibl
e fo
r ens
urin
g th
at in
tern
al p
olic
ies,
pro
cedu
res
and
syst
ems
rela
ting
to o
pera
tiona
l wor
king
pr
actic
es a
nd e
quip
men
t use
d by
HFR
S p
erso
nnel
are
cur
rent
and
effe
ctiv
e Th
e R
esili
ence
and
Ope
ratio
nal R
isk
Man
ager
(RO
RM
) –
has
resp
onsi
bilit
y fo
r the
man
agem
ent o
f mat
ters
rela
ting
to o
pera
tiona
l ris
k m
anag
emen
t an
d co
ntin
genc
y pl
anni
ng a
nd p
rovi
de s
trate
gic
dire
ctio
n re
gard
ing
polic
ies
conn
ecte
d w
ith b
usin
ess
cont
inui
ty, r
esili
ence
(inc
ludi
ng N
ew D
imen
sion
), ha
zard
ous
mat
eria
ls, o
pera
tiona
l com
mun
icat
ions
and
the
man
agem
ent a
nd c
oord
inat
ion
of th
e S
ervi
ce’s
Mar
itim
e In
cide
nt R
espo
nse
Gro
up (M
IRG
). Th
e R
egio
nal C
ontr
ol C
entr
e Pr
ojec
t Coo
rdin
ator
(RC
CPC
) - m
anag
es te
chni
cal,
adm
inis
trativ
e an
d da
ta m
igra
tion
Wor
kstre
ams
enab
ling
oper
atio
nal a
nd o
rgan
isat
iona
l tra
nsiti
on fr
om lo
cal a
utho
rity
Con
trol R
oom
ope
ratio
n to
a th
ird p
arty
man
aged
ser
vice
del
iver
y, v
ia a
nat
iona
lly
netw
orke
d R
egio
nal C
ontro
l Cen
tre.
2.
3 O
ur c
omm
itmen
t to
exce
llenc
e To
ena
ble
us to
pro
vide
a p
rofe
ssio
nal,
exce
llent
and
per
form
ing
serv
ice
to o
ur c
omm
uniti
es, p
artn
ers
and
stak
ehol
ders
, we
are
com
mitt
ed to
cre
atin
g an
env
ironm
ent w
here
our
gre
ates
t res
ourc
e, o
ur s
taff;
feel
val
ued,
sup
porte
d an
d re
spec
ted.
V0.1
2 5
135
2.4
How
we
enga
ge w
ith o
ur s
take
hold
ers
The
Dire
ctor
ate
enga
ges
at S
trate
gic,
Tac
tical
and
Ope
ratio
nal l
evel
s w
ith a
wid
e ra
nge
of in
tern
al a
nd e
xter
nal s
take
hold
ers,
thro
ugh
mem
bers
hip
of
vario
us c
omm
ittee
s, fo
rum
s an
d gr
oups
. E
xam
ples
of o
ur e
ngag
emen
t inc
lude
: St
rate
gic
leve
l
• Fi
re A
utho
rity
and
asso
ciat
ed c
omm
ittee
s, th
roug
h th
e D
irect
or
• C
orpo
rate
Man
agem
ent T
eam
thro
ugh
the
Dire
ctor
•
Pol
icy
Adv
isor
y G
roup
thro
ugh
the
Pol
icy
and
Per
form
ance
Man
ager
•
Stra
tegi
c C
omm
ittee
for O
pera
tiona
l Pla
nnin
g an
d E
quip
men
t thr
ough
the
Pol
icy
and
Per
form
ance
Man
ager
•
Reg
iona
l Con
trol C
entre
Rol
lout
Boa
rd th
roug
h th
e D
irect
or
• R
egio
nal M
anag
emen
t Boa
rd th
roug
h th
e D
irect
or
• Lo
cal a
nd R
egio
nal R
esili
ence
For
a th
roug
h th
e D
irect
or
• U
K S
earc
h an
d R
escu
e (U
KS
AR
) Stra
tegi
c C
omm
ittee
and
the
Inla
nd W
ater
Stra
tegy
Gro
up (I
WS
G) t
hrou
gh th
e D
irect
or
• C
hief
Fire
Offi
cer A
ssoc
iatio
n (C
FOA
) Nat
iona
l Ope
ratio
ns C
omm
ittee
and
the
MIR
G S
teer
ing
Gro
up th
roug
h th
e D
irect
or
Tact
ical
leve
l
• A
pplia
nce
Equi
pmen
t and
Uni
form
Com
mitt
ee th
roug
h th
e R
esea
rch
and
Pol
icy
Man
ager
•
Per
form
ance
and
Sta
ndar
ds F
orum
thro
ugh
the
Cor
pora
te P
erfo
rman
ce M
anag
er
• Lo
cal R
esili
ence
For
um a
nd a
ssoc
iate
d co
mm
ittee
s, th
roug
h th
e C
ivil
Pro
tect
ion
Man
ager
•
Act
ive
Ris
k Te
am th
roug
h th
e R
esili
ence
and
Ope
ratio
nal R
isk
Man
ager
•
Per
form
ance
Impr
ovem
ent N
etw
ork
thro
ugh
the
Cor
pora
te P
erfo
rman
ce M
anag
er
• H
umbe
r Che
mic
al F
ocus
Gro
up th
roug
h th
e C
ivil
Pro
tect
ion
Man
ager
•
Reg
iona
l Coo
rdin
ator
s Pr
ojec
t Gro
ups
thro
ugh
the
RC
C P
roje
ct C
oord
inat
or
• R
egio
nal C
olla
bora
tion
Gro
up th
roug
h th
e R
esili
ence
and
Ope
ratio
nal R
isk
Man
ager
O
pera
tiona
l lev
el
•
Con
trol R
oom
Foc
us G
roup
thro
ugh
RC
C P
roje
ct S
uppo
rt O
ffice
r •
Dire
ctor
ate
and
CP
U P
erfo
rman
ce T
eam
mee
tings
•
Loca
l Res
ilien
ce F
orum
sub
gro
ups
V0.1
2 6
• A
pplia
nce
Equi
pmen
t and
Uni
form
Com
mitt
ee s
ub g
roup
s
136
3.
Look
ing
back
to 2
007/
08
3.1
Our
mai
n ac
hiev
emen
ts &
key
inno
vatio
ns fr
om th
e 20
07/0
8 D
irect
orat
e Pl
an
•
Rec
ogni
tion
of b
est p
ract
ice
dem
onst
rate
d by
HFR
S w
ithin
CLG
Pro
ject
Ass
uran
ce A
udit.
• D
evel
opm
ent o
f a p
roce
ss fo
r man
agin
g R
egio
nal C
ontro
l Cen
tre (R
CC
) tra
nsiti
on a
ctiv
ities
.
• Im
prov
ed p
roje
ct c
omm
unic
atio
n an
d em
bedd
ing
of th
e R
CC
pro
ject
with
in th
e or
gani
satio
n, u
tilis
ing
the
Cor
pora
te In
form
atio
n Po
rtal,
pres
enta
tions
, N2K
etc
.
• C
omm
unic
atio
n of
the
impa
ct o
f the
RC
C p
roje
ct a
nd th
e tra
nsiti
on m
anag
emen
t iss
ues
in re
latio
n to
risk
and
dat
a m
anag
emen
t with
key
st
akeh
olde
rs, r
esul
ting
in e
ffici
ent p
artn
ersh
ip w
orki
ng to
ach
ieve
goa
ls a
nd im
prov
ed d
ata
man
agem
ent p
roce
sses
with
in th
e or
gani
satio
n.
•
Pro
gres
sion
thro
ugh
FiR
eCon
trol P
roje
ct C
heck
poin
ts 1
and
2.
•
Impr
oved
RC
C P
roje
ct T
eam
reso
urce
s an
d ac
com
mod
atio
n, c
entra
lisin
g Fi
ReC
ontro
l and
Fire
link
wor
k st
ream
s, a
dequ
atel
y re
sour
ce p
roje
ct
wor
k st
ream
s m
anag
emen
t and
ena
ble
mul
ti ta
skin
g w
ithin
the
proj
ect t
eam
to s
uppo
rt co
ntin
uity
and
inte
ract
ion.
• Im
plem
enta
tion
of th
e N
atio
nal C
alls
ign
Pla
n as
a s
tep
chan
ge to
RC
C w
orki
ng.
•
The
com
plet
ion
of th
e to
tal r
evie
w o
f all
Sta
ndar
d O
pera
ting
Pro
cedu
res
and
the
adop
tion
by N
YFR
S o
f all
HFR
S S
OP
’s a
nd A
ide
Mem
oirs
.
• C
ompl
etio
n of
inte
rven
tion
stan
dard
s re
sear
ch u
tilis
ing
FSE
C.
•
Com
plet
ion
of R
esou
rce
Dis
posi
tion
rese
arch
util
isin
g FS
EC
.
• Th
e ef
ficie
nt a
nd ti
mel
y pr
oduc
tion
of p
olic
ies,
pro
cedu
res
and
guid
ance
to a
ssis
t in
enha
nced
Ser
vice
Del
iver
y.
•
A re
view
of C
ontin
genc
y P
lann
ing
and
Ris
k A
naly
sis
resu
lting
in th
e in
trodu
ctio
n of
the
Res
ilien
ce a
nd O
pera
tiona
l Ris
k M
anag
emen
t Sec
tion,
w
hich
bet
ter
alig
ns a
nd s
uppo
rts th
e S
ervi
ces’
ser
vice
del
iver
y st
ruct
ure
and
to e
nsur
e th
at th
e S
ectio
n is
effe
ctiv
ely
reso
urce
d an
d or
gani
sed
to b
ette
r sup
port
LRF
partn
ers
and
front
line
ser
vice
s.
• B
usin
ess
Con
tinui
ty P
lann
ing
proc
ess
intro
duce
d in
to th
e Se
rvic
e
V0.1
2 7
137
• Th
e in
trodu
ctio
n of
a re
silie
nce
train
ing
prog
ram
me
for n
on s
hift
pers
onne
l in
conj
unct
ion
with
Lea
rnin
g an
d D
evel
opm
ent.
•
Impl
icat
ions
aris
ing
from
the
Com
mun
ity R
isk
Reg
iste
r rev
iew
ed a
nd in
tegr
ated
into
Ser
vice
Pla
nnin
g ar
rang
emen
ts.
•
New
Dim
ensi
ons
capa
bilit
y m
aint
aine
d an
d en
hanc
ed b
y th
e ro
llout
of t
he D
IM p
rogr
amm
e.
•
Ser
vice
Com
mun
icat
ions
Sec
tion
rest
ruct
ured
and
inte
grat
ed in
to th
e R
esili
ence
and
Ope
ratio
nal R
isk
Man
agem
ent S
ectio
n
V0.1
2 8
138
4.
Dire
ctor
ate
Prio
ritie
s fo
r 200
8/11
To
sup
port
the
Ser
vice
s’ S
trate
gic
Obj
ectiv
es w
e ha
ve id
entif
ied
5 ke
y D
irect
orat
e P
riorit
ies
to fo
cus
wor
k st
ream
act
iviti
es fo
r our
200
8 –
11 P
lan.
Pr
iorit
y 1:
Im
prov
e In
form
atio
n an
d eq
uipm
ent t
o en
hanc
e op
erat
iona
l res
pons
e ca
pabi
lity
Pr
iorit
y 2:
U
se In
form
atio
n sy
stem
s to
gat
her,
anal
yse
and
resp
ond
to ri
sks
iden
tifie
d w
ithin
our
co
mm
uniti
es
Prio
rity
3:
Supp
ort t
he N
atio
nal F
RS
resi
lienc
e in
fras
truc
ture
Pr
iorit
y 4:
Im
plem
ent a
nd m
anag
e th
e Se
rvic
es P
erfo
rman
ce a
nd S
tand
ards
Fra
mew
ork
Prio
rity
5:
To d
evel
op th
e sk
ills
and
capa
city
of o
ur s
taff
V0.1
2 9
139
5.
Our
Crit
ical
Suc
cess
Fac
tors
By
2011
we
will
hav
e ac
hiev
ed:
• P
rogr
essi
on th
roug
h Fi
ReC
ontro
l Pro
ject
Gat
eway
s to
ach
ieve
a s
tep
chan
ge tr
ansi
tion
to R
CC
wor
king
thro
ugh
the
man
agem
ent o
f ris
ks.
•
The
man
agem
ent a
nd re
solu
tion
of T
rans
ition
act
iviti
es w
ithin
a H
FRS
def
ined
tran
sitio
n tim
efra
me.
• Th
e su
cces
sful
com
plet
ion
of F
irelin
k P
roje
ct P
hase
B –
Fle
et in
stal
latio
n an
d A
irwav
e op
erab
ility
(200
9)
•
A re
alis
atio
n of
effi
cien
cy s
avin
gs th
roug
h tra
nsiti
on c
hang
es to
wor
king
pra
ctic
es a
nd c
omm
unic
atio
ns in
frast
ruct
ure
deve
lopm
ents
, res
ultin
g fro
m p
roje
ct tr
ansi
tion.
• Th
e pr
ovis
ion
of a
Cor
pora
te G
IS to
enh
ance
info
rmat
ion
shar
ing
betw
een
Inte
rnal
and
Ext
erna
l Sta
keho
lder
s (2
010)
.
• Th
e es
tabl
ishm
ent o
f a r
obus
t and
inte
grat
ed fr
amew
ork
to e
nsur
e th
e ef
ficie
nt a
nd a
ppro
pria
te p
rocu
rem
ent a
nd m
aint
enan
ce o
f app
lianc
es,
equi
pmen
t and
PP
E (2
010)
. •
The
impl
emen
tatio
n of
all
Pha
ses
of th
e W
ater
Res
cue
proj
ect.
•
A fu
ll re
view
of t
he S
ervi
ce’s
Pol
icy
and
Ser
vice
Pol
icy
guid
ance
(200
9).
•
A re
view
of t
he S
ervi
ce’s
fire
fight
ing
foam
requ
irem
ents
(200
9).
•
A re
view
of t
he S
ervi
ce’s
tech
nica
l res
cue
capa
bilit
ies
(200
9).
•
The
full
impl
emen
tatio
n of
the
Inci
dent
Rec
ordi
ng S
yste
m (2
009)
.
• A
n em
bedd
ed C
ompr
ehen
sive
Are
a A
sses
smen
t del
iver
y fra
mew
ork
(201
0).
•
The
impl
emen
tatio
n of
all
aspe
cts
of th
e S
ervi
ce’s
Per
form
ance
and
Sta
ndar
ds F
ram
ewor
k (2
010)
.
• Th
e C
usto
mer
Ser
vice
Exc
elle
nce
awar
d (2
009)
.
V0.1
2 10
• Fu
rther
impr
ovem
ents
in S
ervi
ce re
silie
nce.
140
• Fu
rther
impr
ovem
ents
to o
ur p
repa
redn
ess
to re
spon
d to
civ
il em
erge
ncie
s in
con
junc
tion
with
LR
F pa
rtner
s.
•
The
com
plet
ion
of th
e M
ajor
Inci
dent
Pla
n an
d S
pate
Con
ditio
ns P
olic
y (2
009)
.
• A
test
and
revi
ew o
f our
Ser
vice
Bus
ines
s C
ontin
uity
Pla
n (2
009)
.
• Im
prov
emen
ts in
our
cap
abili
ty fo
r th
e pr
ovis
ion
of o
pera
tiona
l ris
k in
form
atio
n to
fron
tline
cre
ws
in c
onju
nctio
n w
ith th
e tra
nsiti
on to
Reg
iona
l C
ontro
l Cen
tres.
V0.1
2 11
141
6.
F
inan
ce
To d
eliv
er it
s fu
nctio
ns th
e D
irect
orat
e is
allo
cate
d a
£1.4
m re
venu
e bu
dget
. The
Reg
iona
l Con
trol C
entre
Pro
ject
team
is p
art f
unde
d th
roug
h a
CLG
gr
ant,
whi
ch fo
r 200
8/09
will
be
circ
a 82
k.
For 2
008/
9 th
e D
irect
orat
e al
so c
ontro
ls a
cap
ital b
udge
t of £
100k
to s
uppo
rt th
e re
sear
ch a
nd d
evel
opm
ent o
f wat
er re
scue
equ
ipm
ent.
Sal
arie
s m
ake
up 6
0% o
f the
reve
nue
budg
et a
nd a
re c
entra
lly c
ontro
lled.
The
cha
rt be
low
out
lines
the
Dire
ctor
ate
budg
et, s
how
ing
the
split
bet
wee
n sa
larie
s, re
venu
e an
d ca
pita
l.
Th
e D
irect
orat
e al
so c
ontro
ls th
e re
venu
e (1
45k)
and
cap
ital (
220k
) bud
gets
for o
pera
tiona
l equ
ipm
ent.
In a
dditi
on th
e G
LG a
nnua
l gra
nt o
f 37k
for t
he m
aint
enan
ce o
f our
New
Dim
ensi
on c
apab
ility
is a
lso
man
aged
thro
ugh
the
Dire
ctor
ate.
V0.1
2 12
Polic
y &
Per
form
ance
Dire
ctor
ate
– B
udge
t 200
8/09
9050
00
4993
03
1000
00
Sal
arie
sR
even
ueC
apita
l
142
7.
Man
agin
g O
ur P
erfo
rman
ce
The
Ser
vice
has
rece
ntly
intro
duce
d a
perfo
rman
ce p
lann
ing
proc
ess
with
out
com
es a
nd p
erfo
rman
ce m
easu
res
linke
d di
rect
ly th
roug
h S
ervi
ce p
lans
(S
ervi
ce P
erfo
rman
ce In
dica
tors
) (SP
Is) C
PU
and
Dire
ctor
ate
plan
s (L
ocal
Per
form
ance
Indi
cato
rs) (
LPIs
) and
Sta
tion/
Sec
tion
plan
s (A
ctiv
ity
Per
form
ance
Indi
cato
rs) (
AP
Is)
To a
chie
ve th
e ai
ms
of th
e S
ervi
ce P
lan
it is
ess
entia
l tha
t all
man
ager
s w
ithin
the
Dire
ctor
ate
take
resp
onsi
bilit
y fo
r the
per
form
ance
of t
eam
s an
d in
divi
dual
s w
ith re
gard
to th
e ou
tcom
es s
et th
roug
h th
e LP
Is a
nd a
ssoc
iate
d A
PIs
. To
del
iver
impr
oved
Dire
ctor
ate
perfo
rman
ce a
ctiv
e m
onito
ring
of th
e di
rect
ion
of tr
avel
of t
he p
erfo
rman
ce m
easu
res
will
be
carri
ed o
ut th
roug
h m
onth
ly L
evel
4 p
erfo
rman
ce m
anag
emen
t mee
tings
at D
irect
orat
e le
vel.
The
tabl
e be
low
iden
tifie
s th
e re
latio
nshi
p be
twee
n th
e Lo
cal P
erfo
rman
ce In
dica
tors
ass
ocia
ted
with
Dire
ctor
ates
wor
k st
ream
s an
d S
ervi
ce
Per
form
ance
Indi
cato
rs
V0.1
2 13
SPI
LPI
Mea
sure
Det
ail
Ow
ner
S
PI 1
3B
LPI 1
3b
Car
bon
Foot
prin
t of D
irect
orat
e id
entif
ied
and
redu
ced
All
Sec
tion
Hea
ds
S
PI 1
7A
LPI 1
7a
Ope
ratio
nal r
isk
info
rmat
ion
man
aged
R
OR
M
S
PI 1
7B
LPI 1
7b
Ope
ratio
nal t
rain
ing
rela
ted
to ri
sk
RO
RM
SP
I 17C
LP
I 17c
O
pera
tiona
l Pro
cedu
res
rele
vant
to ri
sk
RC
CP
C
S
PI 1
7D
LPI 1
7d
Ope
ratio
nal a
pplia
nce
and
equi
pmen
t mee
ts o
rgan
isat
iona
l nee
ds
RC
CP
C
S
PI 1
7E
LPI 1
7e
Com
mun
ity ri
sk p
rofil
e m
aint
aine
d C
PM
SP
I 20
LPI 2
0a
Cat
egor
y 1
Res
pond
er o
blig
atio
ns m
anag
ed a
nd m
aint
aine
d R
OR
M
S
PI 2
0 LP
I 20b
C
oord
inat
e, te
st a
nd re
view
Ser
vice
bus
ines
s co
ntin
uity
pla
ns
RO
RM
SP
I 21B
LP
I 21b
M
aint
ain
New
Dim
ensi
on C
apab
ility
R
OR
M
S
PI 2
1C
LPI 2
1c
Effe
ctiv
e Tr
ansi
tion
to R
CC
R
CC
PC
143
SP
I 21D
LP
I 21d
E
ffect
ive
Impl
emen
tatio
n of
Airw
ave
solu
tion
RC
CP
C
S
PI 2
3 LP
I 23
Inte
grat
ed s
trate
gic
and
finan
cial
pla
nnin
g w
ithin
Dire
ctor
ates
P
PM
, Sec
tion
Hea
ds
S
PI 2
6 LP
I 26
RO
M e
mbe
dded
with
in D
irect
orat
es
PP
M, S
ectio
n H
eads
SP
I 27
LPI 2
7a
Ser
vice
Per
form
ance
ver
ifica
tion
fram
ewor
k im
plem
ente
d an
d m
anag
ed
CP
M
S
PI 2
7 LP
I 27b
P
erfo
rman
ce In
form
atio
n co
llate
d, a
naly
sed
and
diss
emin
ated
to m
eet o
rgan
isat
iona
l nee
ds
CP
M
S
PI 2
7 LP
I 27c
D
evel
op a
Per
form
ance
Rep
ortin
g Fr
amew
ork
CP
M
S
PI 2
7 LP
I 27d
In
form
atio
n co
llate
d an
d di
ssem
inat
ed to
mee
t org
anis
atio
nal n
eeds
R
PM
SP
I 27
LPI 2
7e
Org
anis
atio
nal p
olic
ies
and
proc
edur
es m
eet o
rgan
isat
iona
l nee
ds
RP
M
S
PI 2
8 LP
I 28
Ser
vice
del
iver
y m
eets
pub
lic e
xpec
tatio
n S
ectio
n H
eads
SP
I 29A
LP
I 29a
S
ickn
ess
Abs
ence
with
in th
e D
irect
orat
e re
duce
d (W
DS
) S
ectio
n H
eads
SP
I 29B
LP
I 29b
S
ickn
ess
Abs
ence
with
in th
e D
irect
orat
e (s
uppo
rt st
aff)
Sec
tion
Hea
ds
S
PI 2
9C
LPI 2
9c
Wor
k re
late
d ac
cide
nts
with
in th
e D
irect
orat
e re
duce
d S
ectio
n H
eads
SP
I 30C
LP
I 30c
D
emon
stra
te p
rogr
ess
agai
nst F
RS
Equ
ality
and
Div
ersi
ty S
trate
gy p
riorit
ies
Sec
tion
Hea
ds
V0.1
2 14
144
8.
Gro
wth
and
Effi
cien
cies
To
ens
ure
that
the
Dire
ctor
ate
fully
sup
ports
Ser
vice
obj
ectiv
es a
nd a
ligns
with
the
need
s of
ser
vice
del
iver
y, o
ptio
ns fo
r gro
wth
and
effi
cien
cy s
avin
gs
have
bee
n pr
opos
ed fo
r im
plem
enta
tion
over
the
perio
d 20
08-2
011.
Th
ese
optio
ns fo
rm p
art o
f the
Dire
ctor
ate
Pla
n an
d lin
k to
the
Rev
iew
of S
uppo
rt S
ervi
ces
inte
nded
to e
nsur
e fit
for p
urpo
se s
uppo
rt fu
nctio
ns.
The
optio
ns s
hall
be re
view
ed e
ach
year
to c
onsi
der e
mer
ging
reso
urce
issu
es.
Due
to th
e va
ryin
g gr
ant p
roce
ss a
ssoc
iate
d w
ith th
e R
CC
Pro
ject
, the
pos
ts s
econ
ded
to th
e R
CC
Tra
nsiti
on a
re th
eref
ore
not i
nclu
ded
in ta
ble
4 –
finan
cial
sav
ings
, but
are
incl
uded
in ta
bles
1 –
3 to
illu
stra
te S
ervi
ce c
omm
itmen
t to
the
RC
C tr
ansi
tion
proj
ect.
Tabl
e 1
– 20
07/8
Dire
ctor
ate
Posi
tion
2007
/8
Res
earc
h &
Po
licy
Cor
pora
te P
lann
ing
&
Perf
orm
ance
R
esili
ence
Info
rmat
ion
Syst
ems
RC
C
Proj
ect
Tota
ls
GM
1
2 1
1
5 S
M (F
DS
) 3
2
5 S
M
1
2 3
WM
6
1 2
9 C
M
1 1
Sup
port
Sta
ff G
rade
8
1
1
Sup
port
Sta
ff G
rade
7
1
1
2
Sup
port
Sta
ff G
rade
6
1
1
Sup
port
Sta
ff G
rade
4
3
3
11
4
5 6
4 30
V0.1
2 15
145
Tabl
e 2
– O
ptio
ns p
lann
ed fo
r 200
8/9
2008
/9
Res
earc
h &
Po
licy
Cor
pora
te P
lann
ing
& P
erfo
rman
ce
Res
ilien
ce
Info
rmat
ion
Syst
ems
RC
C P
roje
ct
Tota
ls
GM
1
1 1
1
4 S
M (F
DS
) 1
1 3
5 S
M
1
3 4
WM
5
2 2
9 C
M
2 2
Sup
port
Sta
ff G
rade
9
1
1
Sup
port
Sta
ff G
rade
8
1
1
Sup
port
Sta
ff G
rade
7
1
1
2
Sup
port
Sta
ff G
rade
6
1
1
Sup
port
Sta
ff G
rade
5
1
1
Sup
port
Sta
ff G
rade
4
1 2.
5
3.5
8
5 8
6.5
6 33
.5
Tabl
e 3
– O
ptio
ns p
lann
ed fo
r 200
9 - 2
011
2009
/11
Res
earc
h &
Po
licy
Cor
pora
te P
lann
ing
&
Perf
orm
ance
R
esili
ence
R
CC
Pro
ject
To
tals
GM
1
1 1
1 4
SM
(FD
S)
1
2
3 S
M
1
3
4 W
M
5 2
2
9 C
M
1
2
3 S
uppo
rt S
taff
Gra
de 9
1
1
Sup
port
Sta
ff G
rade
8
1
1 S
uppo
rt S
taff
Gra
de 7
3
3
Sup
port
Sta
ff G
rade
6
1
1 S
uppo
rt S
taff
Gra
de 5
1
1
Sup
port
Sta
ff G
rade
4
2,
5 1
3.
5
8 12
.5
7 6
33.5
V0.1
2 16
146
Tabl
e 4
– Pr
ojec
ted
effic
ienc
y sa
ving
s (e
xclu
ding
on
cost
s)
2008
/11
2007
/8 C
ost
2010
/11
Cos
t To
tals
GM
21
4840
16
1130
-5
3710
S
M (F
DS
) 19
3335
11
6000
-7
7335
S
M
3866
7 38
667
0 W
M**
30
3327
30
3327
0
CM
0
3013
9 +3
0134
S
uppo
rt S
taff
Gra
de 9
* 0
2800
0 +2
8000
S
uppo
rt S
taff
Gra
de 8
* 26
000
2600
0 0
Sup
port
Sta
ff G
rade
7*
4400
0 66
000
+220
00
Sup
port
Sta
ff G
rade
6*
1845
0 18
450
0 S
uppo
rt S
taff
Gra
de 5
* 0
1600
0 +1
6000
S
uppo
rt S
taff
Gra
de 4
* 44
400
5203
4 +7
634
89
5019
86
7738
-2
7277
***
*Sup
port
sta
ff sa
larie
s su
bjec
t to
equa
l pay
revi
ew
**8
Wat
ch M
anag
er p
osts
will
be
subj
ect t
o re
-gra
de a
s pa
rt o
f Dire
ctor
ate
re-s
truc
ture
V0.1
2 17
*** P
roje
cted
sav
ings
sub
ject
to a
bilit
y to
rele
ase
post
s an
d un
fore
seen
cap
acity
nee
ds
147
9.
Mon
itor a
nd R
evie
w
Per
form
ance
aga
inst
the
Dire
ctor
ate
plan
sha
ll be
mon
itore
d th
roug
h m
onth
ly p
erfo
rman
ce re
view
s as
par
t of t
he L
evel
4 v
erifi
catio
n pr
oces
s. A
reas
of
deliv
ery
conc
ern
shal
l be
addr
esse
d th
roug
h re
med
ial a
ctio
n pl
ans
or th
roug
h th
e ris
k m
anag
emen
t fra
mew
ork.
Th
e D
irect
orat
e pl
an s
hall
be re
view
ed a
nnua
lly a
s pa
rt of
the
Ser
vice
s pl
anni
ng fr
amew
ork
and
shal
l be
refre
shed
eac
h A
pril
to re
flect
cur
rent
ca
paci
ty, p
erfo
rman
ce, e
mer
ging
issu
es a
nd fi
nanc
ial/r
esou
rce
influ
ence
s.
The
revi
ew p
roce
ss w
ill en
sure
that
the
plan
cov
ers
a m
inim
um o
f 3 fu
ture
yea
rs to
ens
ure
that
refin
emen
ts w
ill b
e co
gnis
ant o
f the
Ser
vice
’s M
id-T
erm
Fi
nanc
ial P
lan
V0.1
2 18
148
App
endi
x 1
– Se
ctio
n St
ruct
ures
and
Ter
ms
of R
efer
ence
.
1.1
Res
earc
h &
Pol
icy
Sect
ion
Term
s of
Ref
eren
ce
• M
onito
r pro
cedu
res
and
syst
ems
and
thei
r effe
ctiv
enes
s.
• A
ttend
mee
tings
at l
ocal
, reg
iona
l and
nat
iona
l lev
el a
s ap
prop
riate
to S
ectio
n re
fere
nces
.
• P
rese
nt re
com
men
datio
ns fo
r fut
ure
polic
ies
and
syst
ems
to S
enio
r Man
agem
ent.
• R
evie
w a
nd im
plem
ent S
OP
’s a
nd S
ervi
ce P
olic
y as
requ
ired.
• Le
ad o
n th
e re
sear
ch a
nd d
evel
opm
ent o
f ope
ratio
nal a
pplia
nces
, equ
ipm
ent a
nd o
pera
tiona
l pro
cedu
res
• O
vers
ee th
e m
aint
enan
ce o
f ope
ratio
nal e
quip
men
t
• Le
ad o
n th
e re
sear
ch o
f em
ergi
ng is
sues
affe
ctin
g th
e S
ervi
ce.
• M
anag
e in
form
atio
n flo
ws
to m
aint
ain
orga
niza
tiona
l int
ellig
ence
• C
oord
inat
e th
e ac
tiviti
es o
f SC
OP
E a
nd a
ssoc
iate
d co
mm
ittee
s
V0.1
2 19
• O
vers
ee a
nd s
uppo
rt th
e co
ordi
natio
n of
Ser
vice
Eve
nts
149
• O
ngoi
ng re
view
of S
ectio
n in
clud
es re
leas
e of
1 S
M a
nd c
reat
ion
of 1
CM
V0.1
2 20
GM
– R
esea
rch
and
Polic
y RP1
SM –
Org
anis
atio
nal
inte
llige
nce
and
oper
atio
nal r
esea
rch
RP2
SM –
Ope
ratio
nal a
nd
orga
nisa
tiona
l pol
icy
and
proc
edur
es R
P3
WM
–
Res
pira
tory
Pr
otec
tive
Equi
pmen
t RP
5
WM
–
Tech
nica
l Re
scue
R
P4
WM
–
Serv
ice
Polic
y an
d pr
oced
ures
RP
7
WM
–
Appl
ianc
es &
W
ater
Res
cue
RP6
WM
– P
roje
ct
rese
arch
(E
quip
men
t)
RP8
(Tem
p)
150
1.2
Res
ilien
ce a
nd O
pera
tiona
l Ris
k M
anag
emen
t Sec
tion
Term
s of
Ref
eren
ce
•
Det
erm
ine
and
repo
rt on
HFR
S re
spon
sibi
litie
s en
suin
g fro
m th
e C
ivil
Con
tinge
ncie
s A
ct.
• Li
aise
at l
ocal
and
regi
onal
resi
lienc
e fo
ra o
n m
atte
rs re
latin
g to
Civ
il C
ontin
genc
ies.
• P
rovi
de g
uida
nce
to s
uppo
rt th
e pr
oduc
tion,
mai
nten
ance
and
revi
ew o
f Bus
ines
s C
ontin
uity
Pla
ns.
• C
o-or
dina
te a
rran
gem
ents
for t
he re
gula
r tes
ting
of B
C p
lans
rela
ting
to k
ey c
ritic
al s
ervi
ces.
• P
rovi
de C
ontin
genc
y P
lans
for d
ealin
g w
ith a
bnor
mal
eve
nts
and
situ
atio
ns th
at p
lace
unu
sual
dem
ands
on
oper
atio
nal r
esou
rces
(Spa
te
cond
ition
s).
•
Man
age
the
Ser
vice
s N
ew D
imen
sion
reso
urce
s.
• P
rovi
de le
ad a
nd g
uida
nce
on m
atte
rs re
latin
g to
Haz
Mat
s an
d en
viro
nmen
tal p
rote
ctio
n.
• Li
aise
with
key
age
ncie
s an
d st
akeh
olde
rs o
n m
atte
rs re
latin
g to
risk
and
con
tinge
ncy
plan
ning
, inc
ludi
ng C
OM
AH
site
s an
d P
ort L
iais
on.
• S
uppo
rt th
e de
liver
y of
gui
danc
e, tr
aini
ng, e
quip
men
t and
PP
E in
con
nect
ion
with
the
Mar
itim
e In
cide
nt R
espo
nse
Gro
up (M
IRG
).
• P
rovi
de te
chni
cal &
logi
stic
al s
uppo
rt on
mat
ters
rela
ting
to o
pera
tiona
l com
mun
icat
ions
(e.g
. fire
gro
und/
BA
com
mun
icat
ions
, RD
S a
lerte
rs,
Ops
mob
ile c
omm
unic
atio
ns)
• M
anag
e th
e co
llatio
n an
d di
ssem
inat
ion
of o
pera
tiona
l ris
k in
form
atio
n
• M
anag
e th
e S
ervi
ces
oper
atio
nal r
isk
Gaz
ette
er
• FD
S M
anag
emen
t and
oth
er R
CC
out
of s
cope
func
tions
V0.1
2 21
151
*N
ew p
osts
as
part
of re
sour
ce o
ptio
ns p
ropo
sal –
1 S
M p
ost w
ill b
e re
leas
ed
V0.1
2 22
SM –
Nat
iona
l Res
ilien
ce a
nd H
azM
at
OR2
Civi
l Pro
tect
ion
Man
ager
* O
R4
SM –
Env
ironm
ent,
Po
rt li
aiso
n (in
c M
IRG
) O
R3
WM
– O
ps r
esili
ence
O
R5
Ope
ratio
nal R
isk
Info
rmat
ion
Adm
inis
trat
or*
OR7
WM
– S
ervi
ce
Res
ilien
ce O
R6
MIR
G R
espo
nder
s
GM
- R
esili
ence
and
Ope
ratio
nal
Ris
k M
anag
emen
t O
R1
152
1.3
Tran
sitio
n to
Reg
iona
l Con
trol
Cen
tre
Term
s of
Ref
eren
ce
•
Tran
sitio
n to
Reg
iona
l Con
trol C
entre
via
the
FiR
eCon
trol p
roje
ct.
• R
CC
Ope
ratio
nal c
onve
rgen
ce.
• A
irwav
e im
plem
enta
tion
via
Fire
link
– in
clud
ing
Airw
ave
Cus
todi
an.
• D
ata
Mig
ratio
n to
RC
C.
• N
ew W
ays
of W
orki
ng a
ssoc
iate
d w
ith th
e tra
nsiti
on to
RC
C.
• C
orpo
rate
Gaz
ette
er d
evel
opm
ent.
• M
appi
ng S
ervi
ces
Cus
todi
an
* Joi
nt p
ost w
ith C
orpo
rate
Per
form
ance
(FS
EC
/Ris
k M
appi
ng)
V0.1
2 23
GM
–
Fire
link/
FiReC
ontr
ol
Proj
ect
Coor
dina
tor
SM –
FiR
eCon
trol
Pr
ojec
t Su
ppor
t RC2
SM
– N
ew W
ays
of
Wor
king
RC4
SM
– F
irelin
k Pr
ojec
t Su
ppor
t RC3
CM –
Dat
a M
anag
emen
t RC
5*
CM C
ontr
ol –
D
ata
Mig
ratio
n RC6
153
1.4
Cor
pora
te P
lann
ing
& P
erfo
rman
ce S
ectio
n Te
rms
of R
efer
ence
• O
rgan
isat
iona
l Ass
essm
ent.
Pre
pare
sel
f ass
essm
ent;
colla
te e
vide
nce
and
cond
uct a
udito
rs d
urin
g as
sess
men
t; im
plem
ent a
nd m
onito
r any
im
prov
emen
t pla
n ne
cess
ary
as a
resu
lt of
the
findi
ngs.
•
Ser
vice
Ass
essm
ent.
Pre
pare
sel
f ass
essm
ent a
nd c
oord
inat
e/pa
rtici
pate
in p
eer t
ype
audi
ts o
f OS
AD
; col
late
evi
denc
e an
d co
nduc
t aud
itors
du
ring
asse
ssm
ent;
impl
emen
t and
mon
itor a
ny im
prov
emen
t pla
n ne
cess
ary
as a
resu
lt of
the
findi
ngs.
• U
se o
f Res
ourc
es. A
ssis
t in
the
prep
arat
ion
of U
oR a
sses
smen
t and
mon
itor f
utur
e sc
ope
of s
uch
asse
ssm
ents
.
• C
usto
mer
Ser
vice
Exc
elle
nce.
Ens
ure
nece
ssar
y co
nditi
ons
are
in p
lace
to m
eet c
usto
mer
ser
vice
exc
elle
nce
crite
ria; p
repa
re fo
r the
ann
ual
heal
th c
heck
s an
d th
ree
year
ly re
new
al;
cond
uct a
udito
r dur
ing
asse
ssm
ent;
and
impl
emen
t any
nec
essa
ry im
prov
emen
t pla
ns
•
Are
a A
sses
smen
ts.
Act
ivel
y pr
epar
e th
e or
gani
satio
n fo
r fut
ure
area
ass
essm
ents
und
er th
e re
gim
e of
CA
A.
•
Stra
tegi
c P
lann
ing
and
Inte
grat
ed R
isk
Man
agem
ent P
lan.
Pre
pare
, pub
lish
and
revi
ew a
thre
e ye
arly
stra
tegi
c an
d IR
M p
lans
. Mon
itorin
g pr
ogre
ss o
f all
proj
ects
and
ass
ocia
ted
CP
U a
nd D
epar
tmen
tal p
lans
. Int
egra
te S
trate
gic
Pla
ns w
ith p
artn
er s
hare
d ou
tcom
es to
impr
ove
plac
es.
•
Loca
l per
form
ance
Indi
cato
rs.
Dev
elop
and
kee
p un
der r
evie
w S
ervi
ce P
Is. D
isag
greg
ate
as a
ppro
pria
te S
PIs
to lo
cal P
Is to
C
PU
/Dep
artm
enta
l pla
ns. I
dent
ify a
ppro
pria
te a
ctiv
ity P
Is to
sup
port
achi
evem
ent o
f LP
Is.
Set
app
ropr
iate
SP
I/LP
I/AP
I tar
gets
as
nece
ssar
y.
•
Per
form
ance
Man
agem
ent.
Dev
elop
, im
plem
ent a
nd m
aint
ain
an e
ffect
ive
Ser
vice
wid
e pe
rform
ance
ver
ifica
tion
fram
ewor
k. M
onito
r pe
rform
ance
usi
ng ‘V
iew
s’ s
oftw
are
and
repo
rt ac
cord
ingl
y to
var
ious
com
mitt
ees.
Mon
itor p
erfo
rman
ce a
gain
st S
PIs
/LP
Is, a
naly
se re
sults
to
info
rm c
orre
ctiv
e ac
tions
by
perfo
rman
ce p
lan
owne
rs.
•
Per
form
ance
Sur
veys
. D
evel
op a
nd c
ondu
ct p
erfo
rman
ce re
late
d su
rvey
s.
Des
ign
surv
eys
usin
g ‘S
nap’
sof
twar
e an
d O
pini
on R
esea
rch
Ser
vice
s, p
rodu
cing
repo
rts re
gard
ing
the
findi
ngs
of s
uch
surv
eys.
• P
lann
ing
Sup
port.
Ass
ist C
PU
s an
d S
uppo
rt Fu
nctio
ns in
the
prod
uctio
n of
thei
r pla
ns a
nd e
nsur
e th
at a
ctiv
ities
con
tribu
te to
war
d th
e S
ervi
ce
obje
ctiv
es id
entif
ied
in th
e S
trate
gic
Pla
n.
V0.1
2 24
• B
est P
ract
ice.
Atte
nd v
ario
us m
eetin
gs a
t Nat
iona
l, R
egio
nal a
nd L
ocal
leve
l to
glea
n be
st p
ract
ice
with
rega
rd to
any
of t
he S
ectio
ns’
resp
onsi
bilit
ies.
154
• P
erfo
rman
ce R
evie
w P
rogr
amm
e. M
ange
the
Ser
vice
s’ p
erfo
rman
ce re
view
(Lev
el 5
) pro
cess
• P
rovi
sion
of P
erfo
rman
ce R
epor
ts to
CM
T/H
FA. P
rovi
de re
gula
r per
form
ance
rela
ted
repo
rts to
iden
tifie
d sc
rutin
y gr
oups
.
• P
roje
ct T
rack
ing
– ov
erse
e S
ervi
ce w
ide
proj
ects
• P
rodu
ce o
pera
tiona
l dat
a an
alys
is
•
Pro
duce
them
atic
map
s to
aid
the
iden
tific
atio
n an
d as
sess
men
t of r
isk
to li
fe fr
om fi
res
and
othe
r em
erge
ncie
s th
at c
an b
e us
ed to
info
rm c
omm
unity
pr
otec
tion
and
risk
redu
ctio
n in
itiat
ives
and
the
dete
rmin
atio
n of
app
ropr
iate
inte
rven
tion
stan
dard
s
• P
rodu
ce ri
sk a
sses
smen
ts th
at c
an b
e us
ed to
det
erm
ine
the
effic
ient
, effe
ctiv
e an
d ec
onom
ic p
rovi
sion
of r
esou
rces
to m
itiga
te th
e ris
k to
life
,
• p
rope
rty, h
erita
ge a
nd th
e bu
ilt a
nd n
atur
al e
nviro
nmen
t in
emer
genc
y si
tuat
ions
acr
oss
the
serv
ice
area
•
Pro
vide
sta
tistic
al a
naly
ses
to d
eter
min
e S
ervi
ce p
erfo
rman
ce
•
Pro
vide
coh
eren
t ope
ratio
nal d
ata
to in
form
and
opt
imis
e de
cisi
on m
akin
g
• P
rodu
ce e
xter
nal s
tatis
tical
retu
rns
• P
rovi
de a
nd m
aint
ain
Vie
ws
upda
tes
•
Mai
ntai
n co
mm
unity
risk
info
rmat
ion
thro
ugh
CFR
MIS
• R
esea
rch
solu
tions
for a
Cor
pora
te G
IS
V0.1
2 25
• M
anag
e th
e S
ervi
ce’s
com
plim
ents
and
com
plai
nts
proc
edur
e
155
V0.1
2 26
**
New
pos
t as
part
of re
sour
ce o
ptio
ns p
ropo
sal
GM
– C
orpo
rate
Pe
rfor
man
ce M
anag
er P
P1
SM –
Per
form
ance
Im
prov
emen
t M
anag
er P
P2
WM
– P
erfo
rman
ce
& S
tand
ards
PP5
Perf
orm
ance
& A
sses
smen
t Su
ppor
t O
ffic
erPP
8
IS C
oord
inat
orPP
3
Cor
pora
te A
naly
st
PP4
IS C
lerk
s –
FSEC
D
ata
Inpu
t PP
13
IS O
ffic
er –
IRS
PP9
CFRM
IS P
P10
IS C
lerk
– C
FRM
IS
Dat
a In
put
PP12
IS C
lerk
– D
ata
&
Qua
lity
PP11
WM
Cor
pora
te
Perf
orm
ance
(T
emp)
PP6
Syst
ems
Dev
elop
men
t FS
EC/G
IS/M
appi
ng
PP7*
*
IT/I
SM
anag
er
156
App
endi
x 2
– D
irect
orat
e Pe
rson
nel –
200
8/9
Sect
ion
Nam
e R
ole
Ref
eren
ce
M
azen
Khu
ri D
irect
or o
f Pol
icy
& P
erfo
rman
ce
DC
O
P
hil J
acks
on
Pol
icy
& P
erfo
rman
ce M
anag
er
PP
M
Cor
pora
te P
erfo
rman
ce
Dan
Mee
ke (T
) C
orpo
rate
Per
form
ance
Man
ager
P
P1
V
acan
cy
SM
– P
erfo
rman
ce Im
prov
emen
t Man
ager
P
P2
S
am T
eath
er
WM
– P
erfo
rman
ce &
Sta
ndar
ds
PP
5
Vac
ancy
Pe
rfor
man
ce &
Ass
essm
ent
Supp
ort
Off
icer
P
P8
S
teve
Duf
field
(Tem
p)
WM
Cor
pora
te P
erfo
rman
ce
PP
6
FSE
C -
Vac
ancy
S
yste
ms
Dev
elop
men
t FS
EC
/GIS
/Ris
k M
appi
ng
PP
7
Ric
hard
Jac
ques
(In
form
atio
n S
yste
ms)
IS C
oord
inat
or
PP
3
Jo M
ann
Cor
pora
te A
naly
st
PP
4
Mar
tyn
Shi
elds
IS
Offi
cer –
IRS
P
P9
Je
nnife
r Wat
son
IS C
lerk
– D
ata
& Q
ualit
y P
P11
John
Bro
adle
y C
FRM
IS
PP
10
C
arol
ine
Ste
war
t IS
Cle
rks
– FS
EC
Dat
a In
put
PP
13
V
acan
cy -
CFR
MIS
IS
Cle
rk –
CFR
MIS
Dat
a In
put
PP
12
Res
earc
h an
d Po
licy
Kei
th E
vans
R
esea
rch
& P
olic
y M
anag
er
RP
1
Gra
ham
Iris
h S
M –
Org
anis
atio
nal i
ntel
ligen
ce a
nd o
pera
tiona
l res
earc
h R
P2
Ti
m M
ason
S
M -
Ope
ratio
nal a
nd o
rgan
isat
iona
l pol
icy
and
proc
edur
es
RP
3
Nor
man
Cur
tis
WM
– T
echn
ical
Res
cue
RP
4
Sea
n D
olan
W
M –
Res
pira
tory
Pro
tect
ive
Equ
ipm
ent
RP
5
Sim
on T
urne
r W
M –
App
lianc
es &
Wat
er R
escu
e R
P6
B
rian
John
son
WM
– S
ervi
ce P
olic
y an
d pr
oced
ures
R
P7
N
eil H
yam
(Tem
p)
WM
– P
roje
ct re
sear
ch (E
quip
men
t) R
P8
RC
C T
rans
ition
S
imon
Rho
des
FiR
eCon
trol P
roje
ct C
oord
inat
or
RC
1
Hay
ley
Jack
son
SM
– F
iReC
ontro
l Pro
ject
Sup
port
RC
2
Bob
Ben
nett
SM
– F
irelin
k P
roje
ct S
uppo
rt R
C3
P
aul S
purr
S
M –
New
Way
s of
Wor
king
R
C4
V
acan
cy
CM
– D
ata
Man
agem
ent
RC
5
Che
ryl G
riffin
C
M C
ontro
l – D
ata
Mig
ratio
n R
C6
157
**
den
ote
a su
ppor
t lin
k to
Cor
pora
te P
lann
ing
& P
erfo
rman
ce –
Info
rmat
ion
Sys
tem
s de
velo
pmen
t
Res
ilien
ce a
nd
Ope
ratio
nal R
isk
Man
agem
ent
Nia
ll M
ckin
iry
Res
ilien
ce a
nd O
pera
tiona
l Ris
k M
anag
er
OR
1
SM
Vac
ancy
Tyso
n Tr
uelo
ve
SM
- Nat
iona
l Res
ilien
ce a
nd H
azM
at
OR
2
And
y Ja
mes
S
M –
Env
ironm
ent,
Por
t lia
ison
(inc
MIR
G)
OR
3
Jule
s H
unt
WM
– S
ervi
ce R
esili
ence
O
R6
C
hris
Hol
land
W
M –
Ope
ratio
nal r
esili
ence
C
P5
Te
rry
Sel
lers
C
ivil
Pro
tect
ion
Man
ager
O
R4
Ia
n M
urph
y O
pera
tiona
l Ris
k In
form
atio
n A
dmin
istra
tor
OR
7
Ala
n M
altb
y**
IT/IS
Man
ager
158