policy issues it work force

Madhya Pradesh Agency for Promotion

of Information Technology

Policy Issues

IT Work force

Department of Information TechnologyGovt. of Madhya Pradesh

Division Level Workshop

IT Workforce at District Level

Capacity • District Level – 50 District E Gov Managers • Block Level – 320 Astt District E Gov Managers• Data Entry Operators at District Level

Training and Infrastructure • Training conducted for District e-Governance Managers

and Assistant e-Governance Managers .

• DIT is planning to give supporting Infrastructure (Computer , Laptops etc ).

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Distt e-Gov Society Bylaws

DeGS bye laws Aims & Objectives –i. Roll out and maintain Electronic Citizen Services ii. Authorise Kiosks iii.IT inputs to Govt Officers iv.To collect user chargerv. Recruit persons on the rolls of the DeGSvi.HR development in field of ITvii.Procure IT Hardware, Software & Servicesviii.Do all necessary activity to promote IT



DeGS bye laws • Membership i. Patrons – invitation by the board ii. Institutional – fee Rs 25000iii.Honorary – sponsored by the board iv.Ex Officio v. Ordinary – fee Rs 5000



DeGS bye laws • Fund i. User charges – from kiosk for e-Governance

services ii. Grants & Subsidies iii.Donations, Membership feeiv.Loans from financial institutions


Distt e-Gov Society BylawsDeGS bye laws

• General bodyi. Chairman – Incharge Minister; Vice Chaiman – MP of the

Disttii. Member Secretary – Collectoriii. Member – MLA, SP, DFO, DDAiv. At least one meeting in a yearv. Quorum – 5 or 1/3 whichever is more vi.Work – Policy decision, Annual budget, Nomimate

CEO/Member Secretary of the board, Matters referred by the board, Nominate 2 members & 2 officers for the board


Distt e-Gov Society BylawsDeGS bye laws

• Board of Directors• Chairman – Collector • CEO & Member Secretary – ADM /Eminent person • Members –SP, DFO, DDA,2 member elected by the Gen

body• Quoram – 5• Work- Exercise all financial & Admn. Powers, fram general

guidelines to provide Citizen Service, Raise funds, Make rules to manage property and funds, decide service conditions of employees, Annual account and budget, hiring of IT professionals , Can delegate powers to the CEO



DeGS bye laws • General• Can appoint financial controller• No remuneration for the members• But actual expenditure can be reimbursed• All e-Governance Manager/Asstt managers/Data

Entry Operator are employees of DeGS


e-Gov Managers – Key Responsibility Areas

• Administrative & Managerial• Technical support • E –Gov Project Implementation support• Coordination• Crisis and conflict management • Security and Legal Aspects• IT Facilitation to various Agencies • Leading a Team• Working with Innovative Foresightness• Monitoring and Reporting


Task Categories for e-Gov. Managers

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• Building IT Capacities of Govt. Functionaries

• Providing operational support for Core IT Infrastructure

• Technical facilitation for e-Governance projects and programs

• Awareness and Communication

• Compliance of standards, guidelines and instructions

• Coordination with State IT Department

• Secretarial Support to DeGS


Building IT Capacities of Govt. Functionaries

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• Assessment of Capacity Building Needs in all the district and sub-district level Govt. Offices.

• Preparation of District IT Capacity Building and Training Plan.

• Coordinate with IT Capacity Building and Training Service provider agencies and MAP_IT for conducting Trainings.

• Provide support in designing of training curriculum as the need of respective departments and trainees

• Provide facilitation and logistic support for conducting trainings in the district.


Contd..Building IT Capacities of Govt. Functionaries

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• Provide technical support department level training and capacity building activities.

• Identify capacity building issues and bring them in the notice of District eGovernance Societies for redressal.

• Disseminate information on various IT and eGovernance Training Programmes among govt. departments.

• Assist govt. offices to plan and implement IT Projects and facilitate them for hiring technology specific expert services if required.

• Time to time update DeGS with the status of capacity building in the district.


Providing operational support for Core IT Infrastructure

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• Operationalization of Common Service Center (CSC)– Concurrent assessment of CSC functioning and compliance of CSC

Guidelines.– Regular monitoring of CSC services and transactions.– Issue necessary instructions to CSCs after approval of DeGS– Coordination with Service Center Agencies (SCA) of CSC to

improve services CSCs and strict compliance of CSC guidelines.– Conduct inspection visits of CSCs with support of Assistant

eGovernance Officers.– Track and consolidate CSC related issues and present it at

appropriate level for remedial actions.



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• State Wide Area Network (SWAN)– Disseminate information on SWAN offerings in govt.

departments/offices and facilitate them in getting SWAN Connectivity.

– Disseminate knowledge on best practices and effective use SWAN in all the departments offices.

– Ensure strict compliance SWAN Guidelines at district and sub-district level Point of Presences (POPs) with support Asst. eGovernance Managers.

– Concurrent handholding of Asst. eGovernance Managers in network debugging and troubleshooting.

– Escalate technical issues related to SWAN at appropriate level.– Preparation of Activity Plan for optimum utilization of SWAN.



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• eProcurement– Disseminate information on eProcurement System in

govt. departments.

– Hands-on support for uploading tenders and bid processing on eProcurement System.

– Conduct trainings for Bidders on bidding methodology.


Technical facilitation for eGovernance projects

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• Assess implementation status of various state/national level eGovernance Project/programmes in the district and update DeGS as well as MAP_IT on same.

• Provide technical support in implementation.• Coordinate with line departments and MAP_IT for

redressal of technical issues.• Concurrent follow-up on project

timelines/milestones and update DeGS to take necessary decisions.


Awareness and Communication

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• Preparation of Awareness and Communication Plan as per districts specific needs and present it before DeGS for approval and necessary action.

• Concurrent assessment of Awareness and Communication Needs in the district.

• Conduct regular workshops, seminars, IT events, etc. to generate awareness on IT/eGovernance.

• Conduct Rural Outreach Activities to generate awareness among citizens on IT enabled or Online services available in their locality.

• Preparation of content for Press News to be published in news papers.


Compliance of standards, guidelines and instructions

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• Compile of Guidelines, standards and instructions under each project/programme at district level and circulate to concerned stakeholders for better compliance.

• Provide necessary support for right interpretation and handholding for effective compliance.

• Update DeGS with latest guidelines and instructions for better decision making.

• Identify issues related to compliance and escalate at appropriate level for necessary action.


Secretarial Support to DeGS

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• Conduct Meetings of DeGS in regular intervals. Prepare Agenda of DeGS Meetings, Finalize meeting dates with collector, Circulated Agenda and invite DeGS Members.

• Prepare minutes of the meeting with action points and circulate among members after approval of chairman.

• Prepare/Draft all the reports and communication on behalf of DeGS.

• Receive, File and present all the communication received in DeGS.

• Compliance Tracking of DeGS decisions.


Coordination with State IT Department

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• Coordinate with State IT Department for guidance on various technical and managerial issues.

• Effectively present district specific various IT needs in terms of capacity building, awareness and communication, budgetary support, facilitation, etc. at state level.


Roles & Responsibilities of Data Entry Operator

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• Assist Distt e-Governance Manager.• Coordinate with all Assistant e-Gov Managers.• Handle office Management.• Handling of all the documents and files related to

e-Governance.• Assist in handling Accounts of e-Governance

Society.• Take care of inward and outward correspondences.


Establishment & Logistic issues

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• Sitting arrangements for e-Gov Managers.• Computer System with UPS and Printer.• Internet Connectivity (SWAN Activation).• Stationary. • TA/DA Policy.• Local Conveyance Policy. • Accidental / Health assistance policy.• Health Insurance.• Attendance.• Leave Policy (already proposed in Rule Book)- CL-13, ML-15. Maternity Leave-90days(As per Maternity Benefit

Act, 1961. Paternal leave- 15days.


E-Gov Managers’ FAQs -1

• Where to sit ?• Who will be immediate boss ? (specially at block level )• Who will bear mobile /travel/medical Expenses?• From where to get stationary, computer ,

furniture and other basic things ?• Who will do housekeeping ?• How will MAP_IT control, command or care us ?

Will there be a dual control and report system?• can any officer in the dist. Assign us any work at

any time or some protocol will be followed ?


FAQs -2

• What will happen after one year ? Is there any possibility to become permanent Government servant ?

• Will get any increment after completing one year ?• Will it be compulsory to reside at dist/block HQ / Posting

place ?• Security /accommodation issues for girls @ block level ?• At block level ,one-person-army with no office and no

support staff ? How will run the show ?• What if they do not follow technical advise ?• Transfer issues.


FAQs -3

• How the regular attendance will be ensured ?• What will be the reporting format ?• Who will be disciplinary authority ?• how to coordinate with NIC and Dist Manager LSK ?

What will be status and relation matrices with reference to these two authorities ?

• What will be role in meetings ?• Who will be single point of contact in the block/district

and state level ?• Will get some common identity cards/common email and

any common portal ?


e-Governance Seminar in 50 Districts

• Requirements- 1. Hall with Projector and Screen 2. 100 attendees sitting arrangement. 3. Printing of posters and brochures. 4. Printing of Invitation Cards. 5. PPT presentations on e-Gov initiatives/projects rolled

out in district. 6. Speakers (at least 3)

Madhya Pradesh Agency for Promotion

of Information Technology

Policy Issues

NeGP and State IT Plans

Department of Information TechnologyGovt. of Madhya Pradesh


NeGP-Institutional Framework at State Level

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Program Management Project Management

State eGov Council (CM)

State Apex Committee (CS)

Departmental Committee

SeMT

DIT

DeMT

State Government

State eGov Council (CM)

State Apex Committee (CS)

Departmental Committee

SeMT

DIT

PeMT

State Government State eGov council•Chief Minister•Chief Secretary•Secretary IT•HoD•Finance

State Apex Committee•Chief Secretary•HoD•Finance Dept•Secretary IT•NIC

Details : http://mit.gov.in/content/templates‐guidelines


NeGP – Vision

• Make all Government services accessible – to the common man in his locality, – through common service delivery outlets – and ensure efficiency, transparency & reliability – of such services at affordable costs – to realise the basic needs of the Common man.

Tasks driving NeGP Vision Our Deliverables under NeGP Framework

Create Common Service Outlets Setup CSCs (Citizen Service Centre) through PPP (Public Private Partnership)

Connectivity & Data Center SWAN and SDC

Services 31 Mission Mode Projects (MMPs)

Increased Capacities to Build & Operate such System.

Capacity Building Scheme (SeMT, Specialized Trainings, Awareness and Communication, etc.)

Information Linking, Sharing and Interoperability.

National/State Service Deliver Gateways (NSDG and SSDG)eGov Standards and Guidelines


NeGP – Strategic Interventions• State wide Common Infrastructure

– SDC (State data centre) , SWAN (State wide Network), SSDG ( State Services Delivery Gateway) and CSC (Citizen Service Centres)

• 31 Mission Mode Projects– High priority projects supported by NeGP.

• Capacity Building– SeMT, PeMT, Specialized Training Programs

(STeP) ,Awareness and Communication, etc.• Interoperability and Resource Sharing

– eGov. Standards and Guidelines – http://mit.gov.in/content/templates‐guidelines


Mission Mode Projects • NeGP comprises of 31 Mission Mode Projects (MMPs) encompassing 10

Central MMPs, 10 State MMPs , 7 Integrated MMPs and 4 New (Health, PDS, Education and Indian Post) spanning multiple Ministries/ Departments.

• What is Mission Mode : "Mission Mode" implies that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and timelines for implementation.

• MMPs are owned and spearheaded by various Line Ministries concerned for Central, State, and Integrated MMPs. The concerned Ministry/ Department is entirely responsible for all decisions related to their MMPs.

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Mission Mode Projects .. lay the foundation and provide the impetus for

long-term growth of e-Governance within the country


Mission Mode Projects

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CENTRAL STATE INTEGRATED Banking Agriculture CSC

Central Excise and Customs

Commercial Taxes e-Biz

Income Tax E-District e-Courts

Insurance Employment Exchange e-Procurement

MCA 21 Land Records EDI For eTrade

National Citizens Database

Municipalities National e-governance Service Delivery Gateway

Passport Gram Panchayats India Portal

Immigration, Visa and Foreigners Registration& Tracking

Police

Pension Road Transport

E-Office Treasuries


e-Transaction Categories

Category A Category B Category C All statutory/non statutory

services in G2C, G2B segment

Payment of taxes by citizens

Payment of subsidies/ Scholarships/ Social welfare transfers

PDS/Rural development transfers

Web based self service e-Gov transactions to citizen

Utility Bill payments

Other B2C Transactions

All e-Transactions not covered by Cat A & B

All Cat A & B transactions involving multiple visits to counter


Status of E-Transactions in State

A detailed excel sheet has been provided along with this presentation in case there are revisions to the target. Please click on the image to open the file

CAT A CAT B CAT C TOTAL REMARKS

Actual Dec’12 80,42,437 10,40,055 95,32,244 1,86,14,736 -

Target Mar’13 2,23,37,683

Quarter IV (Estimated 20% Increase)

Microsoft Office Excel 97-2003 Worksheet Figures till Dec 2012

Division Level Workshop 35

policy issues it work force

Documents