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POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand Professor: NAN Soknov Department of Business and Management Institute of Humanities and Social Sciences Royal Academy of Cambodia, Tel: (855) 12 87 00 11, Fax: (855) 23 890 180 E-mail: [email protected]

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Page 1: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES

TOURISM PRODUCT DEVELOPMENT IN CAMBODIA

ADRF 6th Final Meeting June 7-8,2004

Bangkok, Thailand

Professor: NAN SoknovDepartment of Business and Management

Institute of Humanities and Social Sciences Royal Academy of Cambodia,

Tel: (855) 12 87 00 11, Fax: (855) 23 890 180E-mail: [email protected]

Page 2: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Introduction

Tourism Product and Accommodation Tourism Product MotivationStatistic of Tourism in CambodiaInfrastructure

Tourism Product Development

Conclusion

Page 3: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Introduction

-Cambodia Location

-Tourists attraction sites

-International visitors arrival to Cambodia

Page 4: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Tourism Product and Accommodation

TOURISM PRODUCT MOTIVATION

-Historical Motivation

Cambodia is a country has many heritage for tourists attracted:

The Museum, Monuments, Royal Palace and Historical buildings.

The Angkor Complex and other Important temples.

Page 5: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Culture Motivation

Traditional crafts and Contemporary arts are an important attraction for tourists and source of income for Cambodians.

Tribe villages, livelihood, and their traditional.

Festivals, floating villages and other events.

Page 6: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Sustainable TourismConservation of tourism products

Cultural Resources

Natural Resources

The policy of tourism products

Enhancement of Accommodation

Enhancement of Infrastructure

Page 7: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

STATISTIC OF TOURISM IN CAMBODIA-Compared of Tourists visit in 2001, 2002 and 2003

Asia and Pacific

55%

Europe25%

The Americas

19%

Africa and Middle

East1%

Asia-Pacific

59%

Europe24%

Americas

16%

Africa-Middle

East1%

Tourists visit in 2001

Total: 604,919

Tourists visit in 2002

Total: 786,524

Asia and Pacific

59%

Europe26%

The Americas

13%

Africa and Middle

East2%

Tourists visit in 2003

Total: 701,014

Page 8: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-All visitors from top ten countries in 2001 and 2002 :No Visitor 2001 Rank 2002 Rank %Share

1 U.S.A 37,033 1 79,363 2 15.18

2 China 32,002 2 32,958 4 6.30

3 France 23,328 3 49,165 3 9.40

4 Taiwan 23,098 4 32,149 5 6.15

5 Japan 17,952 5 96,796 1 18.51

6 U.K 17,686 6 24,565 8 4.70

7 Thailand 17,496 7 26,099 6 4.99

8 Malaysia 15,994 8 15,341 10 2.93

9 Australia 13,078 9 22,240 9 4.25

10 Singapore 10,982 10 

S.Korea 25,864 7 4.94

Page 9: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Visitor 2002 Rank 2003 Rank

Japan 96,796 1 88,401 1

U.S.A 79,363 2 66,123 2

China 32,958 4 38,664 6

France 49,165 3 45,396 5

Taiwan 32,149 5 37,345 7

U.K 24,565 8 50,266 4

Thailand 26,099 6 35,718 8

Malaysia 15,341 10 26,285 11

Australia 22,240 9 26,638 10

S.Korea 25,864 7 62,271 3

Vietnam 28,610 9

-All visitors from top eleven countries in 2002 and 2003 :

Page 10: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Top eleven countries arrivals in Cambodia 2002 and 2003

0

20000

40000

60000

80000

100000Japan U.S.A

China Thailand

France S.Korea

Taiwan Australia

U.K Vietnam

Malaysia

2002 2003

Page 11: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Top ten of visitor arrivals

0

20,000

40,000

60,000

80,000

100,000

120,000

1997 1998 1999 2000 2001 2002

Taiwan

Japan

U.S.A

Malaysia

Frence

China

Thailand

Singapore

U.K

S.Korea

Page 12: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Visitors arrival in Cambodia by month in 2002,2003 and 2004

200220032004

Source: Report Year Book 2002 of MOT

Page 13: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Vision of visitor arrivals in Cambodia 2002-2012

TOURIST ARRIVALS

466365604919

786524939428

10995081259587

14196671579746

17398261899905

2059985

0

500000

1000000

1500000

2000000

2500000

1998 2000 2002 2004 2006 2008 2010 2012

Source: CANTA vision of cultural tourism

Page 14: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Infrastructure of CambodiaGateway:

In Cambodia, we have many gateways for tourists pass to visit in the country.

Airports: International Phnom Penh and International Siem Reap airport.

Land and ports: Poi Pet, Cham Yeam, O Smach, Phnom Den.

Water ports: Cham Yeam, Sihanouk Ville, Don Kralor, Kaam Samnor,etc.

Railways: For domestic passengers. It has plan to connect for the international rail in the future soon.

Page 15: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Transportation

In the early 2004 we have over 150 flights per week.

The flight of Bangkok airway is over 14 flights per week, Thai airway international is over 14 flights per week, and Vietnam airlines is over 30 flights per week, and there are many flight from other in Asian countries and from Europe.5

Page 16: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Lodging:

Hotel: Number of Hotels and Number of Hotel Rooms:

1998: 216 hotels = 8,147 rooms

1999: 221 hotels = 9,114 rooms

2000: 240 hotels = 9,673 rooms

2001: 247 hotels = 10,840 rooms

2002: 267 hotels = 11,426 rooms

Page 17: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Guesthouse

The Guesthouse in the areas of Phnom Penh, Siem Reap, Sihanouk ville.

1998 147 guesthouses = 1,510 rooms

1999 186 guesthouses = 1,897 rooms

2000 292 guesthouses = 3,233 rooms

2001 370 guesthouses = 3,899 rooms

2002 489 guesthouses = 5,748 rooms

Page 18: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Food Service

The Restaurant in 1998-2002:

1998 622 restaurants

1999 400 restaurants

2000 408 restaurants

2001 505 restaurants

2002 624 restaurants

Page 19: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Establishment of lodging and food service

0

100

200

300

400

500

600

700

1998 1999 2000 2001 2002

Hotel

Guesthouse

Restaurant

Source: MOT Report Year Book 2002

Page 20: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Service of Tour-GuideSince 1998 there has been strenuous effort to select and train the tour-guides, such as: English, French, Korean, Thai, Chinese, Japanese speaking guides. From 1998-2002 there were over 6200 guides.

Travel AgenciesAs with other tourism related services, the number of travel agencies has increased annually. Remarkably, at beginning of 2001, there were some travel agencies established at Poi Pet. All of travel agencies in Cambodia there were over 245 and over 174 head offices, and over 75 branch offices.

Page 21: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Tourism Product Development TOURISM PRODUCT DEVELOPMENT

Often, cities that leave the most indelible impression on their visitors are those with distinct areas that exude an irresistible appeal.

Cambodia itself is still not generally perceived to be a distinctive and multi-faceted destination because our various attractions, and some of which are not world-class, lack a unifying character that will create that subtle and yet pervasive sense of place. Therefore, to make our visitors stay in Cambodia truly memorable, longer stay the evolution and development of a unifying character of themes for our existing areas is essential.

Page 22: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Historical

-Cultural

Development -Natural

Products: -Infrastructure

-Lodging and Food Services

-Human Resources

Development

People Natural

Page 23: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

-Conservation of hard assets and soft assets:

+ Hard Assets: We have many temples and historical site for tourist attract.

+Soft Assets: We have traditional arts, dancing, culture, style life, tribe, etc.

Increase the production of accommodation for tourist destination and export to International Free Markets.

Historical and Cultural Development

Page 24: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Development and Conservation of

Traditional Arts

-Khmer classical and folkloric dance, music and drama and especially Apsara dancing are of much

interest to tourists performances should be scheduled frequently in the tourism areas so that more tourists can view them, but with high quality standards maintained.

Dr. B.H Socheat Khemro

Dr. B.H Socheat Khemro

Page 25: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Natural Development

-Develop on the Natural feature and some attraction sites.

-Conservation and Protection of Tonle Sap lake, Mekong river

-Conservation of birds and wildlife,

-Beach, marine areas, and some islands, especially the Koh Rong island.

By: OSMO

Page 26: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Infrastructure Development-Road developmentInternational RoadAsian road : 574km -Road No 5 (407km): Poi Pet(Thailand border)-

Battambang-Phnom Penh. -Road No 1 (167km): Phnom Penh-Bavet (to Vietnam).National Road -Road No 6 (385km): Sisophon-Siem Reap-Phnom Penh.-Road No 4 (226km): Sihanouk Ville-Phnom Penh.

Page 27: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Road Planning

Road No 67 (147km): Anlong Veng (Chorm and Sragnam gateway) to Siam Reap.

After completion of nation wide road network, large traffic volume with high speed will be an issue on one hand, and connecting with neighboring countries with higher standard road. In line with this, realization of Asian Highway will be taken place.

TH

AIL

AN

D

LAOS

VIE

TN

AM

Tonle Sap Lake

Angkor Wat

International Road

R No: 5

R No: 1

R No: 7

R No: 6B

Note:

Country BorderInternational HighwayNational HighwayGreat LakeMekong River

Page 28: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Railway Planning

Phnom Penh

Poipet

VIE

TN

AM

TH

AI

LA

ND

LAOS

Tonle Sap lake

Mekong River

Note:

Country BorderInternational RailwayConstruct in the futureGreat LakeMekong River

The Cambodian railway system operates two single line of one meter gauge from the capital Phnom Penh. One line runs in a generally north-west direction called “the old line” through the localities of Kandal, Kampong Speu, Kampong Chhnang, Pursat, Battambang, and Banteay Mean Chey. This line was buil into four steps of the total length 386km. The other line used to run in a generally south west direction call “the new line”

Page 29: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

through the localities of Kandal, Kampong Speu, Kampot, and Kampong Som. This line total 262km was built in 1960-1969.

In the future will upgrad the railway for international high way from Pio Pet (Thailand border) to Phnom Penh and continue to Bavet (Vietnam boder).

Page 30: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Lodging and Food Service

The number of tourists is remarkably increasing over years so hotel room must reply to their needs. It is necessary to forecast the hotel room demands for the coming years.

HRIT = (T x ALS x 98 %) / (365 x 1.7)

HRIT = Hotel Room for Inbound Tourists

T = Tourist Arrivals

ALS = Average Length of stay (5.8 days in 2002)

98 % = 98 % of Tourist stay in hotel (Report on recapitulation of tourism year 1998-2002, MOT)

1.7 = Average bed per room (Report on recapitulation of tourism year 1998-2002, MOT)

Page 31: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

18,8

70

17,4

04

15,9

37

14,4

71

10,0

72 13,0

05

11,5

38

02,0004,0006,0008,000

10,00012,00014,00016,00018,00020,000

Hotel rooms

Vision of Hotel Room increase 2004-2010

Page 32: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Food Service

A variety of cuisine is available in the restaurants including Khmer, Chinese, Korean, Japanese, Indian, Thai, European, French, American and Russian. There has been a great increase in the number of restaurants in recent years, especially development of restaurant and beer garden. The quality levels of restaurants range from standard to luxury.

Page 33: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Human Resources Development

- Exchange the scholar for tourism course - Guide training course for Asian countries - Tourism training and Education - Social safety, health care - Training for Hospitality Service - Community Caring - Foreign aid funding

Page 34: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Conclusion The government has implemented and the future plan :

-Cooperation to attract foreign.-Local investment to product the

facilities for tourism destination.-Asian Product for Asian destination.-Cooperation of Asian Planning of Tourism.-Development of tourism infrastructure.-Conservation and Protection of Cultural

and Natural Assets.-Human Resources Development and

Enhancement each other in Asian Countries.

Page 35: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Reference

-Report Year Book 2002 of MOT and 2003

-Cultural tourism Vision of CANTA

-APSARA Authority reports, 2002-2003

-Kye-Sung Chon: Tourism in Development

Countries,1997.

-Report of Tourism Department of Province

-Comprehensive Study on Reconstruction and

Development of Cambodia, 1992.

Page 36: POLICY AND PLANNING OF TOURISM PRODUCT IN ASIAN COUNTRIES TOURISM PRODUCT DEVELOPMENT IN CAMBODIA ADRF 6 th Final Meeting June 7-8,2004 Bangkok, Thailand

Thank you for your attention !

Prof. NAN Soknov Royal Academy of Cambodia E-mail: [email protected]