pocket guide

Chapter One

INTRODUCTION Sign On - GIS Pages - Computer Assisted Instructions

On-Line Help Facility

Chapter Two

AIR SEGMENTS Timetable - Availability - Booking - Point & Click Quick Reference

Chapter Three

BOOKING FILE Name field - Phone field - Ticketing - Vendor Remarks - SSRs

OSI - Mileage Membership - Seats - Divide Booking File Repeat Booking File - Retrieve Booking File - List Booking File

Queue to the Airlines AST - Claim PNR

Chapter Four

CARMASTER Car Index - Qualified Availability - Automated Rules Viewing

Car Description - Sell - Direct Sell - Request car via airline Car Modify - Cancel Car Segments

Chapter Five

ROOMMASTER Hotel Index - Basic Availability - Complete Availability HOA Search Qualifiers - Hotel Description - Hotel Sell Sell Inside Availability Vendor - Hotel Modifications

Cancel Hotel Segments - Queuing to Hotel Vendor

Chapter Six

FARES Basic Fare Display Entries - Fare Display - Follow Up Entries

Search Qualifiers - Infolink Entries - Fare Quote Planner Follow Up Entries - Fare Quote Planner Updates

Fare Quote Entries - Pricing Modifiers - Filed Fare Display Focalpoint Shopping

Chapter Seven

DOCUMENT PRODUCTION Linkage to Printer - Designate Stock Type - Display Linkage

Ticket Stock Table - Ticket Printer Table - TNS - Ticket Voiding Printing Ticket - Change Ticket Modifiers - Exchange Tickets

Electronic Ticketing - Itinerary Preparation Document Itinerary Field - Fall back and Recovery Queues - Miscellaneous

1

THE GALILEO POCKET GUIDE

2


INTRODUCTION

SIGN ON

SON / ZHA Sign on with staff initials

SON / ZGL4HA Sign on with PCC & staff initials

SB Switch to work area B

SA/AG Switch to workarea A, duty code 'AG'

+J OR ZUSER Display GTID

OP / W* Show current / available workareas

STD / ZHA Display user profile, user code HA

SOF Sign off

SOF / ZGL4HA Override (Z with PCC / staff initials)

SAI Sign Back into all areas when temporarily

signed off.

Note : SON / ZHA can be used when signing in from the same office

GIS PAGES

GG* Main index

GC* Current chapter

GP*20 0 of current chapter

GP* Refresh current page

GC *123 / 20 Chapter 123, page 20

GC*EK Index of EK chapters

GC*415/11 Airline Market Fares

COMPUTER ASSISTED INSTRUCTIONS

SC / CI Sign into area C in lesson mode

C.A.I. List courses

Note: Use Tab during lesson. Use Enter when there are no Tabs or prompts.

BOCI Temp sign off from C.A.I.

BSOCI Sign of lessons

SC / AG Change area C to Agency mode Note.- When signing out of C.A.I, note down the page# you are at

TP 35 /3/215 Access course 35, lesson 3, page 215 TP REPEAT Repeat current topic, return to previous

Page after temp sign-off

ON-LINE HELP FACILITY

H / M Index of subjects beginning with M

H / Help (after an error response) H* Last entry

H / TI Help for specific function eg Timatic

AIR SEGMENTS

TIMETABLE

TTBAHDXB TT 20MAYDXB

DEL/AI

TT.FRLONAMS

TTPARROM@2

4 TTR

TTR26JUN

A

TTB3

TTBA1/01FEBLHR

JFK

*SVC

*SVC2 DC*DXB/I

DC*LON / O

DCPDXBSIN

DCT

Display for city pair

Display for a specific carrier

Day specific display - Friday

Displaying flight on The, 2, Thurs, 4

Timetable for Return flights Return flight for different date

Convert TT to Availability line 2

Flight details, segment 3 of Itinerary

Details for a specific flight In-flight service for booked segment

In-flight service for specific segment

List Inbound flights to DXB

List Outbound flights from LON

Build connecting flights around a city pair Fill-in format to check minimum connecting time

AVAILABILITY

Neutral availability, 22JUN, DXBBAH

Carrier Specific Display on EK

Change Neutral Availability to CSD

Availability today to LON from your city

Connection via Singapore on SQ

Specify departure time

First available on EK in Y class

Availabilty for next Friday

Availabilty displaying direct flts only

Flights sorted by Journey time

Availability 2 days before previous entry

Display reture availability for 27Jun

Convert availability to fare display

Display more classes for line 1

Convert fare to availability display

Display more classes for line three of

availability display

A22JUNDXBBAH

A23FEBKHI*EK

A*KL

ALON

ADXBSYD.SIN / SQ

A22JUNLONPAR.

0900

AF18 FEDDXBKHI/

EK#@Y

A3DXBKHI

A22JUNDXBLON.D

AJ22JUNDXBMEL

A-2

AR27JUN FDA

AC#1 AV A@#3

3


4


BOOKING AIR SEGMENTS

NIMI N2Y2J2 NIC5*

AZ111F11MAY

IADMILNNI

KL611C5JULLISI

STNN1 / 13001500

BA512M12DECL

HRHKGLL4

A or Y

YYOPENCLHR

CDGN04

OBAOPENC16MA

YLHRCAINO1/ X

/3 / 5+N1F1 /3S6 / 3S6-8. 10 @3/F @A/J @2/12JUL/F @2/3 @A/2 @2/11001330 @1HK @4HK/12001630 @2XK X2 X9-11 XI XA ER QEB/43

Sell 1, M Class seat from line 1 Sell 2 seats in Y & J class for seg 2 Sell 1, C class seat all connections

Direct segment entry

Direct segment entry with timings

Waitlist if seat unavailable, sell if available

ARNK segment

(Open Segment)

Open Segment without Stopover Insert after seg 3

Insert after seg 5 and sell seat Insert after seg 3 seg 6 Insert after seg 3, segs 6-8 & 10 Re-book seg 3 in F class Re-book all segments in J class Re-book seg 2 with diff date in F class Change seg 2 to 3 paxs (before EOT) Change itinerary to 2 paxs (before EOT) Change to dep/arr times for seg 2 Change status of seg 1 to HK Change status and time for seg 4 Cancel seg 2 without advice to airline Cancel seg 2 Cancel seg 9 through 11 Cancel itinerary Cancel all air segs End transaction and retrieve BF End transaction and place BF on queue 43

*CANCEL/REBOOK of segments with similar flight details is prohibited

5


POINT & CLICK QUICK REFERENCE

GENERAL ENTRIES

:HELP Display ClickPoint format guide

(From FP window only)

:G Display Focalpoint format guide

:HIMGnnnnn Display specific hotel image (nnnnn = RoomMaster ID code)

:1 Enlarge Focalpoint window size :0 Reset Focalpoint window size :L Access Galileo Leisure

Availability London to Paris 15/Jan

First available flight on or after the

15/Jan from London to Paris

Availability with specific carrier

Availability with 2 specific carriers

Availability excluding a specific carrier

Availability excluding 2 specific carriers

Direct link into carrier specific display

Availability specifying flights from an

onward time

Availability for direct flights only

Availability for Direct non-stop flights

Availability with single connection flights

via Frankfurt

Availability with double connection

flights via Paris and Singapore

Availability with a single connection via

Singapore with onward BA flights

Availability London to Paris

15/Jan returning 2 days later

Availability London to Paris

15/Jan returning on the 17/Jan

AIR - BASIC ENTRIES

:Al5JANLONPAR

:AF15JANLONPAR

:Al5JANLONPAR/BA

:A15JANLONPAR/BA/AF

:Al5JANLONPAR/AF-

:A15JANLONPAR/AF-/BA-

:A15JANLONPAR*BA

:A15JANLONPAR.1400#

:A15JANLONPAR.D

:A15JANLONSIN.D0

:A15JANLONSIN.FRA

:Al5JANLONSYD.PAR.SIN

:A15JANLONSYD.SIN/BA

AIR — NEW ENTRIES

:A15JANLHRPAR+2

:A15JANLHRPAR+17JAN

6



I N B O U N D L E G M O D I F I E R S (nn = number of days or type specific date)

Return leg with specific carrier Return leg excluding specific carrier

Return leg for direct flights of any carrier

and only online connections

Return leg searched with direct link into

carrier specific display

Return leg specifying flights from an

onward time

Return leg for direct flights only

Return leg for direct non-stop flights

Return leg for flights with Y class, which

have a minimum of 1 seat available

Return leg for flights with a minimum of

2 seats available

Return leg with single connection flights

via Frankfurt

Return leg with double connection flights

via Singapore and Frankfurt

Return leg with a single connection flight

via Singapore with onward BA flight

Request availability for specific day Request availability for 2 adults

Request availability for 2 nights for 2 adults Request availability for specific hotel chain Request availability for a specific hotel name Request availability, returning prices in US dollars Request availability with a multi-level rate access code

+nn/BA +nn/BA-

+nn/YY#

+nn*AF

+nn.1400#

+nn.D +nn.D0

+nn@Y

+nn@2

+nn.FRA

+nn.SIN.FRA

+nn.SIN/BA

HOTELS HOTEL ENTRIES

:HOA15JANSYD :HOA15JANSYD/2 :HOA 1 5 JAN-2NTSYD/2 :HOA 15 JAN-17JANSYD/2 :HOA15 JANSYD/HL :HOA15JANSYD/N-HILTON :HOA15JANSYD/VUSD :HOA15JANSYD@FORD

7



CAR Car Hire availability through ClickPoint it only available using the low to

high entries without Air Segments.

CAR HIRE ENTRIES

:CAL10JAN- 10JANSYD/ARR-2P/DT-2P

:CAL10JAN- 10JANSYD/ARR-1400/DT-1400

:CAL10JANSYD/ARR-2P/DT-2P

:CAL10JAN-17JANSYD/ARR-12P/DT-12P

:CAL10JANSYD/ARR-3P/DT-3P/ZE

:CAL10JANSYD/ARR-3P/DT-3P/ZE+ZI+ZR

:CAL10JANSYD/ARR-3P/DT-3P.ECAR

:CAL10JANSYD/ARR-3P/DT-3P@SUPER

:CAL10JANSYD/ARR-3P/DT-3P/GUAR

Request availability 10/JAN returning same day,

Request availability 10/Jan returning next day

Request availability 10/JAN returning 17/JAN Request availability, for specific vendor

Request availability, for 3 specific vendors (max 4)

Request availability, for specific car type Request availability with a rate code (any valid 1-6 characters code after the @) Request availability for guaranteed rates only

8


BOOKING FILE NAME FIELD

N.1LUGON/TMR

+N.1BROWN/MR For 2 pax with diff names

N.3WHITE/AMR/

BMRS/CMS Name field for 3 pax with common name

N.I/JOHNSON/

ISABEL*INF 10MTHS Create an infant name with name remark

N.P5@KELLY NMRS Change name 5 N.P1 - 3@ Delete names 1, 2 & 3 N.G/10SKITOUR Group name Note: After entering group name, end trans, retrieve & feed in names normally.

N.P1@* N.P.1@*new name

remark

ON*

Delete name remarks

Change name remarks

Check name change policy.

PHONE FIELD P.T*3040404 ANN/ Max 53 Characters B444444 Enter travel agent & pax contact

P.1@DXBT* 123456 Change phone P.@ Delete phone

Note: Do not use special characters

TICKETING

T.T* Mandatory entry to complete a booking

Note: Refer GC*200/5 to check ticketing format for different airlines.

VENDOR REMARKS

V.AKQ*Please

advise VL Send message to airline vendor KQ V.@@AEK*Pls

advise rates Change vendor remark 2 before EOT

V.2-4.7@ Delete vendor remark 2-4 & 7

*VI Display all income vendor remarks

SSRs

SI.WCHR Wheelchair for all pax on all air segs SI.P2S3.4/SPML*

NO EGGS SPML for pax 2, seg 3 & 4

9


SI.P1S4/WCHR

@HK SI.P3S2/VGML@

Change status of WCHR to HK

Cancel VGML request for pax 3, seg 2 OSI

SI.YY*1 CHD

AGED 5

SI.KL*VIP STONE/-

RMR FILM STAR

SI.1@BA*NEW-

TEXT SI.S2@

M.KL234567893 M.P2/TW123456- 7PM M.P3/TW123456L-

Advise all airlines pax is a child aged 5

Advise carrier KL, that pax is a VIP

Change item #1 to NEW TEXT

Delete item #2

MILEAGE MEMBERSHIP

KL mileage card # in a BF with 1 pax

TW mileage card # for pax 2

RG-AA423188DLM TW / AA mileage card # pax 3 Mileage membership can take max of 27 chars including the 2 letter airline code. Use SSR FQTV for longer entries. SI.SSRFQTVKLH- K1/BAl234-

JOHNSONAMR Flown carrier KL & BA mileage card # Enter received field before using repeat bf entries

M.@ M.P2@ M.AA@ M.P1*DL@

M.P1*DL/P2*AA@

Delete all mileage membership data.

Delete mileage membership for pax 2

Delete all AA mileage # for all pax

Delete MM# for pax 1 on DL Delete MM pax 1 on DL & pax 2 on AA

SEATS

SM*A4C SA*S2 SA*S4/NW SA*S1 #BRU SC*10A SA* S.P2.4/10A.D S.S2.5/10A-C S.P1.4/5A/6A

Seat map from availability, line 4, C class Seat map for seg 2 Seat map for non-smoking seat seg 4 Avblty seg 1, Equipment change in BRU Characteristic for seat #10A Refresh seat map Book 10A & 10D for pax 2 & 4 all segs. Book 10A 10B & 10C for segs 2 & 5 Book 5A & 6A for pax 1 & 4 on all segs

10


S.SA

S.S3#ORD/10A

S.@*HK

S.P1 -3S2.4@*HK

S.@NA

S.@ S.P1.3S2@

SC*

SC*P3S5

Book smoking aisle seats , all pax / all segs

Book seat, change of equipment in ORD

Change seat status code to HK, all segs

Change status for specific pax / seg

Change all to non-smoking aisle seats

Cancel all seat request for all segs

Cancel seats for pax I & 3 on seg 2

Display list of seat characteristics Seat characteristics for specific pax/ seg

REVIEW BOOKING FILE

R.B.28MAR*FREE-

FORMAT Place on QI2 at 0700LT on 28MAR

RB.19MAY/1530/-

Q60*TEXT Place Q60 at 1530LT on 19MAY

RB. 1 @01 MAR/-

Q26*TEXT Change Review BF I with text

RB.1@ Delete Review BF

Note: Q12 is the default Q for Review Booking Files

DIVIDE BOOKING FILE

DP1 Name 1 from BF DP1-3.6 Name 1-3 & 6 from BF

DG/10 10 unnamed pax from group DG/5.P21-23 5 unnamed & pax 21 - 23 from group

REPEAT BOOKING FILE

Enter Received field before using Repeat booking file entries.

REALLSALL Repeat customer data, all segs.

REALLS1.5.7-9 Repeat customer data & segs I, 5, 7, 8 & 9

RESALL Repeat all segments

RETRIEVE BOOKING FILE

*3WG6BD *-WILLIAMS/CMR *-I/WHITE *28JUN-BLACK/- AMRS *KL791-KELLY/- JMS *SR444/12APR-HARRIES/RMR

By record locator

By name By infant name By pax name & dep date

By flight #s & pax name

By flight #, dep date & pax name

11


By flight #, dep date, sector / pax name

List BF's where names begin with C

By name created by branch HK7

Group booking Group booking created in branch HK7

By dep date & name, branch HK7

Redisplay name list More matching names

Display 3rd BF from name list

LIST BOOKING FILE

With a travel date MAY (D=Display)

Made by Agent JS, travel 0lMar – 31Mar

Board point DXB, travel 29APR, Q60

To AMS, C class, KL, 01JUN on Q27

Created at GL3 for travel on 21JUL to Q76

`T' after LD to send message to printer

Remove BFs placed on Q by list entries

P D Q RETRIEVALS (past dated PNR)

Retrieval by locator

Retrieve date and name

Retrievel for all branches

Retrieval by flight, date, origin (optional) and name Redisplay similar name list

Retreive by from General Queue for past dated BF's

*SN239 / 18AUGBR

ULHR-TRUMP / MR

*-C*

**HK7-BROWN

*_G/SKITOUR

**HK7-G/SKITOUR

**HK7/15MAR-A

NDERSON/MMR

*L

*0

*3

LD/ALL/28MAY-D

LD/ALL/S-

JS/01MAR*31MAR-D

LD/ALL/BDXB/

29APR - Q/60

LD/ALL/DAMS/C

/KL/01 JUN-Q/27

LD/GL3/ALL/21

JUL-Q/76

LDT/ALL/S-JS/31

DEC-P LQR

PQ/R-3571JL

PQ/AIR/26Aug98-

Smith

PQ/B/27Aug98-

Smith/MMR

PQ/UA230/10Jan

98DEN-Test/AMr

PQ/*L

Q/1*CPD

12


QUEUE BF’S TO AIRLINE AST

RQ. GENR/ZZ*

FREE TEXT Send general request to airline ZZ

(max 180 characters)

RQ.1 @LIMO/ZZ*

FREE TEXT Change request #1 for a limo from ZZ

******Change entries can only be made before end of transaction.

RQ.2@ Delete request #2

CLAIM PNR

C/BA*RLOC Retrieve PNR from BA C/BA/OK Confirm claim I Ignore claim

13


CAR MASTER

CAR INDEX

CAIROME OR

CAIROM List of vendors in ROME CAI/R-COLOSSEUM List of vendors close to the Colosseum

QUALIFIED AVAILABILITY

/1+CAL/Z1 Insert after segment 1 and request low

to high availability for specific vendor

CAL 10MAYVIE/ARR-1100/ Request low to high availability

DT-0900 without air segment using mandatory

data of pick up date 10MAY, city VIE

and arrival time 1100, and drop

time 0900 (the next day) CAL10MAY-17MAYLGA/ARR Request low to high availability for

—1600.C /V130-150@ABCD/ZE arrival at La Guardia 10MAY at 1600,

—W/GUAR/DT-0900 for vendors offering compact cars

(C), with a price range of (local

currency) USD130-150, using rate

access code ABCD, weekly (W), and

guaranteed rates (GUAR) and drop

time 0900 CAL26AUG-28AUGDEN/ARR Request Low to High availability 26

- 0 9 0 0 / D T - 1 6 0 0 / SO R T t o 2 8 Au gu s t i n D e n ve r a n d a r r a n ge

in order of Low to High by unit rate

amount instead of by Approximate

Total. CAU-12DEC/GUAR/*DO Update availability for return 12 Dec,

guarantee rates, one way drop off.

AUTOMATED RULES VIEWING

CAVA4 Display from availability for line 4

CAVS6 Display rules from car seg 6

CAR DESCRIPTION

CADZEDXB Description by vendor / location

CAD1 Display line 1 of index

CADS5 Display description of car in seg 5 of BF

CADA8 Display description from col A, line 8

14


SELL

N1A2/DT-1500 N1A2/BS-843920

N1A2/CD-Y748392

N1A2/DO-SYDT98

N1B2/G-AX985674

32859EXP 1190

N1B2/SI-DSRS 2

DOOR

NIC2/W

Sell 1 car, column A, line 2, drop-off time

With booking source. Sell with a corporate discount #

With drop off when diff from pick-up

With payment guarantee

With special service information

Copies address from BF to car seg

DIRECT SELL

øCCRZENN1AMS1 JUN-2JUNECMN/

ARR-1140/DT-0900 Direct sell with optional fields of vendor,

car type and arr/dep times

Note: A direct sell requires a name field in the BF

REQUEST CAR VIA AIRLINE

øCARAZNN1CAI20NO

V-25NOV ECMR/BS-7

4329812/SI-PYRAMID Request AZ in Cairo, 20Nov-25Nov, type

ECMR, Pyramid co. with 1ATA# @1HK Change status seg 1 to HK

CAR MODIFY

CAM2D/11DEC-

18DEC Modify pick up & return Dates for seg 2

CAM90/FT--AA

479210 Modify seg 9 Optional - frequent traveller

CAM6T/CCAR Modify car Type for seg 6

CANCEL CAR SEGS

X2 Cancel seg#2

XC Cancel last car segs

QUEUING TO VENDOR

GC*12/CAR/ZE OR

GC*12/CAR/HERTZ

V.CZE*FREE TEXT

QEB/VWA QEM/VWA

Check queue city for vendor. Send message on BF to car vendor.

Queue BF to vendor Queue message on notepad to vendor.

15


ROOM MASTER

HOTEL INDEX

HOI PAR OR HOI PARIS

HOIEURO

DISNEY

HOILON/N-

PARKLANE

/2+HOA HOA20JUN-25JUNATH HOA*R

List of hotels in Paris

List by proper name

List by city/hotel name

BASIC AVAILABILITY

After seg 2 (city/time/date from seg)

Availability, 20 - 25JUN in Athens

Redisplay previous availability

COMPLETE AVAILABILITY

HOC13OCT-

15OCTBRU Complete availability 13-15OCT in BRU

HOC1 Complete availability from HOA, line 1 HOC*R/GBP Redisplay previous HOC in GBP

Note: Booking should always be done from complete / inside availability.

HOA SEARCH QUALIFIERS

HOA/D10K

HOA/N-PARK LANE

HOA/L-A

HOA/L-TH

HOA/VGBP

HOA/FE

HOA/C-WKD

HOA/F-NOS+

SEC+CAB

HOA@AXS

HOA/R-Disneyland

HOA/T-L

HOU-2NT/B-COR

Hotel located within 10KM

Specifying hotel name

Hotel located at airport

Hotel located at theatre district Hotel currency in GBP

Hotel Vendor Chain code

Displays weekend rates

Facilities required at hotel Display multi-level rate access code

Reference point Disneyland

Limousine from arr or reference point

Update corporate availability rate, 2 nights

16


HOTEL DESCRIPTION

Description of hotel on seg 2.

Description of hotel on seg 2 of BF

Display seg 7 by property keywords

Display rules on line 3 of inside availability

Display rules on seg 3 of inside availability

HOTEL SELL N1A2D3 N1B1DCOR/CD-123456/SI-ROOM FACING POOL/G-DPSTAX98567432 859EXP1199

Sell one deluxe room from line 3 Sell room at the corporate rate from HOC

giving credit card as a deposit

SELL INSIDE AVAILABILITY VENDOR

Identity '+ ' sign before the hotel chain code on HOA display

After doing a basic availability, enter HOC1 (where 1 indicates the

line # on basic availability). This will display a table with room

rates on the left & room description on the right. At the bottom of

the page are tab stops.

Tab to HOV to check for the rules and regulations of a particular rate.

After confirming the above. TAB to N1 INSIDE & input the line #s of the room to be booked along with the sell qualifiers.

HOD2

HODS7/COMM

+DPST

HOV3 HOVS3

17


HOTEL MODIFICATIONS

HOM30/SI-NON

SMOKING ROOM

HOM2R/1A1D-2

H O M 3 X / S I

X2 XH @2XK

Add / change an optional field for seg3

Modify room or bedding type and the number of people Cancel optional field for seg 3

CANCEL HOTEL SEGS

Cancel seg 2 completely Cancel last hotel segs on Booking File, Cancel hotel seg, without advice to hotel

QUEUEING TO HOTEL VENDOR

GC*11/HTL/ FORTE or FE V . H F E * A D V I S E ROOM FACILITIES QEB/VVF QEM/VVF

Check queue code for vendor

Send vendor remark to hotel

Queue Booking File to hotel vendor Queue NP. messages to vendor

18


FARES

BASIC FARE DISPLAY ENTRIES

FDPAR Fare Display from your location city to

Paris for today

FDI4AUGLONPAR Fare Display from London to Paris for l4Aug

FDLON*CNN:NUC Display child fare in NUC to London

FDDXBNYC-RT/BA Display Round Trip fare on BA FD I 4AUGPARPAR-

RTW Display Round The World fares (RTW) from Paris

FDLONPAR14DEC

*PTC Display all passenger type codes

FDDXBLHR14MAR-

B/BA Request for B class fare on BA

FD17DECFRAMIL:N Fare display (applicable public fares only)

FD19JUNDXBSIN:P Fare display (applicable airline private fares only)

FDROMLON/AZ-RT

@SPCLS Display fare from Rome to London on AZ, return special fares only

FTAX Display list of countries with tax information

FTAX-GB Display tax information for a specific country

FTAX*PFC-DEN Display Passenger Facility Charge for a city

FTAX*PFC-UA Display PFC policy for specific airline

FARE DISPLAY-FOLLOW UP ENTRIES

For a full list of Passenger Type Codes

Display fare notes by paragraph menu

Display fare notes by specific paragraph number

from paragraph menu (IFD only)

Display all fare notes

Display Summary of fare note

Booking code exceptions for primary carrier

Display booking codes for primary carrier on line 2

using secondary carrier NW

Display route information

Change Destination city

Change Origin city

Convert current Fare Display to an availability

Availability for the fare on line number 7

Reverse availability for I0JUN Change an availability display into a fare display using

the original availability criteria e.g., carrier,

date etc.

PTC

FN*2

FN*10

FN*1/ALL

FN*3/S

FDC*1

FDC*2//NW

FR*2

FDDBOS

FDOSYD

AV

AV7

AVR/10JUN

FDA

19


SEARCH QUALIFIERS

*RP75 Discount fare by percentage

(up to 100)

/UA/CO/US Carriers (Max. 3)

/L OR /S Long display or short display

/Q include Q surcharges

-OW OR -RT Journey type (one way/round trip)

@YLE3M Exact fare basis code

*ADT*CNN*INF Passenger type

:USD Display fares in the specified currency

:NUC Display fares in NUC

:LOC Follow-on from NUC Display.

Display fares in local currency

.AP Global indicator (IFD only)

FDSFOLAXV26NOV Validate fare restrictions on specified

DATE - Display applicable one way fares

FDLONMIAV15DEC

12JAN/BA Validate fare restrictions on specified dates and

display applicable return fares

FDLAXSYDV10JUN

20JUN/UA:P Validate fare restrictions and display applicable

private fares for specified dates

INFOLINK ENTRIES

L@LH/FD03MAY

DXBFRA Link into LH and display fares from DXB/FRA

FDL@LH Converts FD display to LH OWN DISPLAY.

(Follow up entry only)

L@LH/MD Move down to next screen on LH fare display

GC*70/3 Airlines with infolink fares

(Direct fares access)

20


FARE QUOTE PLANNER

FQPDXBPARDXB Quote for unbooked routing DXB PAR DXB

on any carrier and any class

F Q P B O M F R A B O M

+AI Quote fare for BOM FRA BOM on AI

FQPMIA+UA.CRIO Quote for MIA RIO using UA in class C

FQPDXBX-

FRANYCX-FRADXB NOSTOP at FRA

FQPDXBFRA,

-AMSROMDXB Surface transportation FRA / AMS

FQPDXB+EK.J15JUN

LON+EK.J20JUN

DXB Quote for unbooked routing DXBLON on 15 Jun

on EK J class and return on 20JUN in J class on EK

FQPDXB18JULBOM

12AUGDXB@SPCLS Quote special fares for DXBBOMDXB.

Outbound on 18JUL and return on 12AUG

FQPDUB 10AUGX-

LONJNB Quote fare for DUBLONJNB for travel on 10AUG

with no stopover in LON

F Q P Z R H N B -

HKGMNL+LX Quote fare for ZRHMNL on LX without breaking

the Fare at HKG

F Q P D X B B O M D X B

@YEE4M*C08 Quote return fares for a child. For unhooked Routing DXB BOM DXB. Where NN stands for the age

Quote one way fare for unbooked itinerary for

ROM to CHI on the 10NOV using AZ in J class

for sale and ticket issued in PARIS

FOLLOW UP ENTRIES

Redisplay fare quote planner summary Redisplay linear fare quote planner summary for fare number 2 from summary display Display fare quote ladder for fare number 3 from Summary display Display fare components for fare number 2 from Summary display Display all notes from component 3 from component Summary display

FQPROM+AZ. J10NOVCHI.PAR

FQP* FQP*2

FQL3

FQN2

FN3/ALL

21


FARE QUOTE PLANNER UPDATES

FQP@S3/4JUL Change date of segment 3 FQP@S2+IB.C Change carrier and class of segment 2

[email protected]+KL Change segment 3 to Y class and segment 5 to

carrier KL

FQP@*CNN Change request to a child where NN

stands for age

FQP@S3/16AUG/.C Change segment 3 to the 16Aug and whole itinerary

to C Class

FQP@CEK Change request to include EK as the plating carrier

FARE QUOTE ENTRIES

FQ Adult fare for all passengers in a BF

FQBB Best buy in a BF

FQBC Comparison quote against FF in BF

FQBA Best buy irrespective of availability

FQA Alternate fares for itinerary

(IFQ only)

NOTE: All these entries may be followed by the pricing

modifiers that follow. Infants specified in the name

field will be quoted at the infant rate.

For itineraries which contain

U.S. Points include plating carrier modifier. For example FQCSR.

*** FARE QUOTE ***

22


PRICING MODIFIERS

** PASSENGERS **

FQP2/CBA

FQP1-4

FQP2.5

Quote itinerary for passenger 2 (adult or specified infant) for itinerary with plating

carrier BA

Quote itinerary for passengers 1 through 4

Quote itinerary for passengers 2 and 5 passenger nos. Must be in ascending order

FQP2-4.5-7*CNN/

CUA Quote for passengers 2 to 4 adult fares

and passengers 5 to 7 child fares with

plating carrier UA where NN stands for the age of

the child

FQBBP1.3-4*CNN Quote best buy for passenger 1 adult and

passenger 3 and 4 child fare where NN

stands for the age

** SEGMENTS **

FQS3-5 Fare quote for segments 3 through 5

FQBBS2.5 Fare quote best buy for segments 2 and 5

** SPECIFIED BOOKING CLASS **

FQ.Y Fare quote for lowest applicable fare in Y class

** SPECIFIED FARE BASIS **

FQ@YLEE3M Fare quote all segments with fare basis YLEE3M

FQS2-3@J2 Fare quote segments 2 and 3 with fare basis J2

FQP1.2*CNN

@YEE3M Fare quote itinerary - passenger 1 adult

and passenger 2 child. Both with fare basis

YEE3M. NN stands for the age

** CURRENCY **

FQ::USD Fare quote fares filed in the currency specified

FQ:USD Quote an itinerary and show the equivalent fare

taxes and total in USD at the bank rate

FILED FARE DISPLAY

Display a summary of all filed fares Display linear fare construction for quote 1 Detailed linear fare construction of all filed fares Linear fare construction, all fares for pax3 Cancel filed fare 3 Cancel filed fare 3 for Pax 1 through 3 To restore filed fare 1 after ticketing

CURRENCY CONVERSION

Convert fare on line 3 to own currency Disp all IATA ROEs

Convert NUC to specified currency

Convert NUC to GBP & then to AED

Disp BSR against own currency

Disp all BSRs against own currency

Convert currency to own currency

Convert currency at rate specified by user

Convert fare on line 3 to own currency

FOCALPOINT SHOPPING

Basic Itinerary & Routing Modifiers

FSLHR20DECSIN

FSFRA10JUNLHR20JUNFRA FSFRA10JUNLON12JUNPARI4JUNFRA

one way flights and low fare

options round trip request

circle trip search

Surface Sector and Connection Modifier FSFRA10JUNLHR--LGW20JUNFRA surface sector FSFRA10JUNX-ATLFLL20JUNX-ATLFRA connect ing po int

Regardless of Availability Modifier

F S A H K G 2 3 N O V T Y O

FSABKK10JUNSIN12JUNBKK

regardless of availability

round trip itinerary Pricing & Availability Modifiers I. Pricing Modifiers follow the basic itinerary & routing separated by a single

plus (+)

2. Availability Modifiers follow the basic itinerary separated by a double plus

(++)

3. Multiple Modifiers are always separated by a slash (/)

*FF *FF1 *FFALL

*FFP3 FX3 FX3P1-3 FF1@R

FZS3 FZI /ALL

FZINUCl200.

00AED/U

FZINUC400.00GBP

/ AED

F Z S H K D

FZS*AE

FZSDEM320.00

AED FZSRF1000GBP

/9.1/U

FZS3

23


24


FOCALPOINT SHOPPING

Pricing Modifiers

FSLON12AUGPAR28AUGLON+:P private fares only

FS1FRA10JUNLON20JUNFRA+*C04 passenger type code

FS2HKG10NOVBKK12NOVHKG+P1.2*C04 multi passenger

combination

Availability Modifiers used at Itinerary Level

FSORDI0JUNDEN20JUNORD++//*A preferred alliance

FSSYD12JUNAKL15JUNSYD++/QF/NZ preferred carriers

FSSIN10JUNHKG20JUNSIN++-FIRST preferred cabin class

FSCDG10JUNMAD12JUNCDG++.D preferred type of flight

Pricing modifiers are followed by single + and availability modifiers are

separated by double ++:

FS3ZRH 10JUNLHR20JUNZRH+:P++/LX/.D ....... combination of modifiers

Availability Modifiers used at Flight Segment Level

FSORD10JUNDEN/UA22JUNORD/AA preferred carrier

FSSIN10NOVHKG-BUSNS3ONOVSIN-FIRST preferred cabin class

FSZRH15JUNLHR.M#20JUNZRH.E# preferred departure time

Multiple Availability Modifiers can follow the destination city, each

separated by a slash (/):

FSCDG12JULMAD.D/.M14JULBUE.SO/.E ................. preferred type and

time of flight

Airline & Alliance Modifiers

FS++/BA preferred carrier

FS++/LH# online preference

FS++/SQ/TG/CX preferred carriers FS++/LH-/BA-/AF- excluded airlines

Flight Type Modifiers FS++.D FS++.C FS++.SO FS++.SI

FS++.DO

FS++.DI

direct and nonstop flights

connecting flights single online connections single interline

connections

double online connections double interline connections

25


FOCALPOINT SHOPPING

Cabin Class Modifiers

FS++-ECON economy class preference

FS++-BUSNS business class preference

FS++-FIRST first class preference

Day and Time Modifiers

FS++AT2 arrival time window

FS++DT2 departure time window

FS++JT 1 2 journey time

FS++#7 search for 7 days later

FS++-2 search for 2 days earlier

Airport & Itinerary Modifiers

FS++I price as booked

FS++M multi airport search

FS++MLHR multi airport search

FS++.ATL preferred via point

FS++.JFK- excluded via point

Passenger Select & Passenger Type Code

FSP1 passenger select

FSP1.4 multi-passenger select

FS**GVT government fares only

FSP1.2*C04.3*INF passenger type codes

Segment Select, Stopover and Connection Modifiers

FSALL select all flight segments

FSS1 segment select

FSS1.4 multi segment select

FSO1 single stopover point

FSO1.4 multiple stopovers

FSX1 single connecting point

FSX1.4 multiple stopovers

Format References

H/FS access help index page

HELP FS-SEARCH access list of search

modifiers

26


DOCUMENT PRODUCTION

LINKAGE TO PRINTER

(HMLM - HELP ME LINK MACHINE)

HMLMEC1234DT Ticket printer EC1234 for Demand print

HMLMEC7890BI Iternerary printer EC7890 for Batch print

HMLMEC5678DA GMIR printer EC5678. Demand print

HMLMEC2468DS Satellite printer EC2468 for Demand print

DESIGNATE STOCK TYPE

(HMOM - HELP ME OPERATE MACHINE)

HMOMEC1234-TKT Connect printer for ticketing

HMOMEC7890-ITN Connect printer for itinerary/invoice

HMOMEC1234-U Change printer status to UP mode

HMOMEC1234-D Bring printer DOWN (for loading tickets)

DISPLAY LINKAGE

(HMLD - HOW'S MY LINK DOING)

HMLD Display devices linked to workstation

TICKET STOCK TABLE

(HMSA - HELP ME STOCK ADD)

First Ticket # should he followed by Check digit of the Audit coupon

HMSA-44007891001/

4400789500/400 Add ticket stock #s 100 to 500, total 400

HMSA-44006001/44

00608/9/S* IATA# Add ticket # to satellite printer with IATA#

HMSD (How's my

stock doing?) Stock Display

HMSX-44007891001

/4400789500/400 Delete ticket range from stock

TICKET PRINTER ( TINS ) TABLE

(HMTN - HELP ME TINS #S) Note: Ensure that ticket # on the printer matches with ticket # on the TINS table

HMTNEC1234-440

07891001/4400

789500/400 Add tickets to printer EC 1234

HMTN/D Display TINS table.

HMTNEC1357/D Display tkt #s in TINS table for EC 1358

HMTNEC1234/

RETURN Return unused ticket to Stock table

27


TICKET & INVOICE REPORTS - TINS

(HMPR - HOW'S MY PRINT REPORT)

HMPR TINS report for today

HMPR/XXX TINS report for branch XXX

HMPR/25APR TINS report for a specified date HMPR/EC3254/

25APR Print TINS report for specified date

TICKET #s VOIDING / UNVOIDING

TKV/44007899201 Void ticket #s from TINS table

TRV/17644007899201 Void ticket after print, airline code reqd.

TRV/12544007899

201-923 Void all ticket #s out of one filed fare

TRU/12544007899

201 Reinstate voided ticket (airline code reqd)

PRINTING TICKET

Mandatory Ticket Modifiers: Plating Carrier, Commission & form of Payment Steps for using System Fare Quote

1) *3MC2EU Retrieve BF

2) FQ Fare Quote itinerary

3) R.Pax.SS+ER Retrieve & end transaction 4) TKPZ9/CEK/

FS/EBNONEND Print ticket with modifiers & system FQ

Steps for using Manual Fare Quote I) *MC2EU Retrieve BF

2) FQ Fare Quote itinerary

3)*FBI 4) FBF 5) TMU1FCK/CBA/ Z9/AI-M04510

6) R.P

7) TKP

Add modifiers Enter Received Field

EOT and print ticket

CHANGE TICKET MODIFIERS

TMU1EB@VALID ON CX ONLY TMU2Z@8/F@AX 373912345*D1096 TMU1EB@/IT@ TKP3P2C@UL/F @NONREF

Change text in endorsement box

Change comm to 8%, FOP to credit card

Delete Endorsment & IT Modifier of FFI

Print tkt of FF3. pax 2, carrier UL & new FOP

To convert system Quote to Manual File manual fare

28


EXCHANGE TICKETS

i) When the ticket is not used at all

1) Create booking as per request

2) FQ Fare Quote routing

3) R.P.SJ+ER Received field, End & retrieve BF

4) TMU1/FEX

5) CEK/Z9 Add modifiers

The mask displayed should he completed with original / exchange tkt details.

Do not use insert / delete keys on the mask. TAB to move forward &

shift+TAB to move backwards.

ii) When part of the ticket has been used:

1) Create booking as per new requirements, end and retrieve BF

2) FARE BUILD ENTRIES

FBC Activate Manual fare build mask

*FB ReDisp current manual fare build screen FBUX2/X No stopover at off point of seg 2

FBUFB/YLEE3M/CH

Combined FB/ticket designator for child. all seg

EBUNVB/15JAN Not valid Before, all seg

FBUNVA/02JAN Not valid After, all seg

FUBG/2PC Baggage allowance, all sees

FBUFARE/AED

2300.00 Base fare

FBUEQ/GBP200.00 Equivalent fare

FBUROE/11.9 IATA ROE

FBUTAX/ 1 0.00US One tax

FBUTAX/ 10.00US

+TAX2/200FR Multiple taxes

FBUTTL/2300 Total fare including tax

FBUS/I+T/I Sold tktd field SITI/SOTO/SOTI/SITO

FBUFC/FREE

FORMAT. Fare construction

FBUFB/Y+BG

20K+FARE/INR

1 0+ROE/1.1 Multiple entry for FB, BG, Fare & ROE

4 ) F B F File current manual fare

FBFCTP File manual fare with plating carrier "TP

5 ) R.P+ER Received field, end and retrieve BF 6) TMU1FEX/Z9

/CEK Add modifiers

7) Update the Exchange

ticket mask aplicable

8) R.P Received Field

9) TKPDTD To Ticket print

*FB2 Display manual fare build for FF 2

29


CGET Display Electronic Ticket airlines

HMET Display Electronic Ticket support document print

table

DT/IAT/DISBA Display interline table by validating carrier (BA)

Electronic Ticket Display

*TE/1251234567890 Display Electronic Ticket by ticket number

*HTE Display Electronic Ticket when booking file is

present

*TEH Display Electronic Ticket history

Electronic Ticket Revalidation

TKRETS1/

TN1234567890123/C1 Revalidate Electronic ticket; ensure Electronic

Ticket record is displayed first

Automated Refunds

TRNE12512345678910

/12JUL Refund electronic ticket, format includes 3 digit

airline code, electronic ticket number with check

digit and date ticket was issued

*TRN If an error is made on a refund screen, it may be

redisplayed

"TRN1 Previous screens may he redisplayed by inputting

the screen number

Electronic Ticket Reprint

TSD12512345678901 Retransmit all support documents except

for Passenger Itinerary receipt, exchange

authorisation and refund notice; Check digit

must be included

Ticket ing Modifiers

TKPET Issue electronic ticket where the default ticket

type for the specific carrier is paper

TKPPT Issue paper ticket, where the default ticket

type for the specified carrier is electronic

ELECTRONIC TICKETING

Electronic Ticket Procedure

30


ITINERARY REMARKS

RI.MEAL

REQUESTED

+RI.TEXT Add non-segment related Remarks

RI.S1-3*CHECK IN

3 HRS BEFORE Add remarks to segments 1-3

RI.S4*WINDOW

SEAT 4B - NO SALT Add two line of Remarks to segment 4 RI.2@CHECK FOR

FLIGHT DELAYS Change itinerary remark 2 with new text

RI.3@ Delete itinerary remark 3

RI/2S3*HAVE A

NICE TRIP Insert after associated remark 2, seg 3

*RI Display Itinerary Remarks

*XRI Display Cancelled Remarks, before EOT

*R14 Display Itinerary Remarks for seg 4

RIR. 1 -2S2 Reassociate remarks 1 & 2 to seg 2

CANNED REMARKS (can be created by secondary level users only)

RPFC/RMKS Create Canned Remarks Image

RPFD/RMKS Display Canned Remark Record

RPFB/XXX/RMKS Borrow Canned Remarks in PCC XXX

RPFP/RMKS/EC2154 Print Canned Remarks on printer EC2154

RPFT/RMKS Delete all Canned Remarks

RD.T/13MAY*CHEQ

UE DEPOSIT*200.00 Paid Tour remark with Text

/2+RT.T/13MAY*

PARIS TOURCON

FIRMED06 HOURS Insert after Seg 2, Free Text Tour remark

RT.2@T/15MAY *PARIS TOUR 10HRS Change text remark 2 on itinerary

RD.5@ Delete DUE remark as shown in seg 5

ITINERARY PREPARATION

31


DOCUMENT ITINERARY FIELD

DI. CR-6.8.10 DI.TK-17644007 89920-923 DI.FS-3140-J DI.2@C R-1.2.5 DI.3@

Add Canned Remarks 6,8,10 to BF

Add manual ticket #s to Itinerary / Invoice Print diff of system J class fare with paid fare

Change DI 2 to Canned Remarks 1,2,5

Delete document itinerary #3

FALL BACK AND REC'OVERY PROCESS

(Same for tickets and Itinerary) Issues a test ticket, carrier plate AZ Reprint ticket & void old ticket when ticket is active Resend to another printer GTID Check ticket image on Demand Pending Buffer Delete displayed image Restart Printer Check Queue Count Cancel images from Queue

QUEUES

QCA Count all Queues in own office QCA/AH3 Count all Queues for Branch AH3 QCA*50 Display Queues with more than 50 BF's Place message on queue to return back to its specific queue QLMCB* Brian to call hack at 4 pm

Place bf on left message to call back QUTC* No answer from telephone #232323

Place bf on Unable to reach queue QM Sign into general message queue Q* Redisplay message QRM Remove message from queue QEMI Place message at bottom of queue. QX Sign out of queue QS Sign into supervisory queue QRS Remove message from supervisory queues QESI Place message at bottom of supervisory queue Queue prefatory instructions QPB* Display entire queue name table QPB*15 Display queue name table for queue 15 QEB@55JOHNS Change Queue name header for queue 55 to

John's Q

TKV/CAZ HQNN HQM/EC3476 HQB/TKT/DP HQM/DELETE HQSEC3476 HQCEC3476 HQXEC3476

32


QEB Place bf on queue 0

QEB/35 Place bf on queue 35

QEB/35+40 Place bf on queue 35 and 40

Booking file queue monitoring

QIN Determine queue you are working in and

count number of people working that queue

QINC/ 10 Count number of people working a specific queue QINC/ ALL Count number of people signed into all queues

Sign in. working and exiting a hooking file queue

Q Sign into queue 0 or 1

Q/18F Sign into queue 0 or 1 branch 18f

Q/27 Sign into queue 27

QR Remove bf from queue

QFREE/B/78 Remove all bfs from queue 78-second level

authorisers & above only: only valid for

non-pressigned QUEUES (26-99)

QX Sign out of queue

QX+E Sign out of queue and end transaction on bf

QX+I Sign out of queue and ignore bf

QX+QEB/43 Sign out of queue and place bf

QUEUE 43 Move Entire Oueue

QB29/47 Move all bfs from queue 29 to queue 47

QB29/GL3/9 Move all bfs from queue 29 to branch queue 9

Booking file Queue Printing

QPRINT Print all BF's on queue 48

MISCELLANEOUS

JV3428456784

1005/V1 Verify card only-no approval code.

JV3728456784

1005/T410.00

D0492/MEK Request credit card approval code for hand written ticket, with mandatory expiry date

and merchant airline vendor code.

C*MAP Display map information

C*Map/France Display map of France

.EE DOUGLAS Encodes equipment name

.ED BEC/CR3/

74B/707 Decode equipment codes

.ER BEC Display detailed record for equipment type.

.CE SYDNEY Encode city name.

.CD LON/FCO /ZRH Decode multiple city codes. .CR DUB Display detailed city record for Dublin

.AE OLYMPIC Encode airline name.

.AD B A/EK/C X Decode multiple airline codes

.AD*125/176 Decode multiple airline numeric code. TI Display Timatic menu.

TIMV/1/LON

OR TIMV/1/GB Display Visa information for offpoint on seg 1, pax British national.

TIMH/1 Display Health information for pax whose

nationality is the board point of segment 1 and

dstination is offpoint of segment 1.

TIMT/2 Display airport tax information for pax at board point of segment 2.

@LTSIN Display local time in Singapore.

HL * AIR / QF Display all air promotions for QANTAS

HL * CAR/ZE Display all car promotions for Hertz

TI-RGL/SCHS Display list of schengen states TI-RGL/ARAB Display Arab League countries

TIETAR ETAS request for application screen TIETAQ ETAS enquiry screen

TIETAH ETAS History screen TIETAC ETAS Check-in screen

*TAA/15JUL/30 Subject 30 days from 15JUL (Date Calculator) *TAA/18JUN/+60 Add 60 days to 18JUN *TAA/330 furthest date that can be used for booking in

33


Galileo

34


PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

35




36




pocket guide

Documents

availability display

availability line

neutral availability

csd availability

book seg

cancel seg

f class change seg

change status of seg