pnb metlife at a glance metlife... · insurer summit, held in new york ... 2012, held in mumbai...
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at a glancePNB MetLife
16 Years of Successful Journey
MetLife, Inc. (NYSE: MET), through its subsidiaries
and affiliates ("MetLife"), is one of the world's
leading financial services companies with over
150 years of experience in providing insurance,
annuities, employee benefits and asset
management services to help its individual and
institutional customers navigate their changing
world. Founded in 1868, MetLife has operations in
more than 40 countries and holds leading market
positions in the United States, Japan, Latin
America, Asia, Europe and the Middle East.
Punjab National Bank (PNB), India’s first Swadeshi
Bank launched in 1895, is recognised as the
second largest public sector bank in India by total
assets. PNB has always been a people’s bank,
serving millions throughout India and also had
the proud distinction of serving great national
leaders in the past.
During the long history of over 123 years of the
Bank, 7 banks have merged with PNB and it has
become stronger and bigger with a network of
6950 domestic branches as on 30th September,
2017.
Global insurance expertise combined with strong domestic distribution capability
Our Parentage
Values
PUT CUSTOMERS FIRSTCaring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.
BE THE BEST We are relentless in our search for new and better waysof doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.
MAKE THINGS EASIERProducts in our industry aren't always easy to understand. That's why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.
SUCCEED TOGETHERUnited by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.
Our Ecosystem
Our Performance & Key Differentiators
Strong sales performance - 3 year sales CAGR: 21%
Growth
Customer CentricProducts
Focussed on providing quality service experiencethrough technology and innovation
Experiencejourney
Comprehensive suite of savings, protection andpension products
Focus on protection segment
ScalablePlatform
Beyondbusiness
Working to serve society
DistributionAdvantage
Pan-India multichannel distribution anchored by strong bancassurance partners
Improvement in expense efficiency and persistency
2008
2001
Promising Beginnings and Rewarding Partnerships
Started Operations in India and established Bancassurance partnerships with Jammu & Kashmir Bank Ltd and Karnataka Bank Ltd
2003Launched Employee Benefits Products in India
Institutional Business
A Sneak Peek into Our Milestones, Growth & Achievement
Total premium achieved: Over Rs. 1,000 crores
Increased Revenue
2012
2011
Attaining Global RecognitionOne of the first in India to break-even and turn profitable
Recognized internationally for its Business Process Management at Celent 2011 Model Insurer Summit, held in New York
Awarded the “Fastest Growing Company Award” at the Indian Insurance Awards, 2012, held in Mumbai
Accelerating Growth
Established a Joint Venture with
and Rebranded as
2013
Stepping on the Digital Platform
Recognized internationally at Celent 2013 Model Insurer Summit, held in Boston for ‘Met Smart’
2014
Embracing SocietyLaunched CSR Financial Literacy Initiatives
Forayed into e-commerce
Launched Junior Badminton Championship (JBC), the biggest national open-platform for badminton at grassroots level for children including underprivileged sports prodigies
2016
Foray into Health Insurance strengthens online product portfolio
Awarded the “Most Sustainable Company of India” at the India Sustainability Leadership Summit
Securing Health and SustainingSuccess
Surpassing Competition withDigital Innovation
2015
Partnered with Satara Hill Half Marathon (SHHM) to promote fitness. Since then, every year the marathon has won prestigious Guinness World Records title for the ‘Most People in a Mountain Run – Single Mountain’
Won the Dell EMC transformer award forIT Transformation in 2016
Won ‘Best Use of Social Media in Marketing Award’by ABP News, in 2016
Launched first-of-its-kind Virtual Reality poweredcustomer service platform – conVRse androlled out e-Branch
VR at your service
2017
Abundant Acknowledgement and
‘Innovation of the Year’ at Asia Insurance Industry Awards
‘Best Technology Initiative of the Year Award’ at The National Awards for Excellence in Insurance
‘Virtual Reality’ – Category at the prestigious ‘BFSI Digital Innovation Award’, hosted by Indian Express Group,
Best Technology Innovation” at the prestigious Fintelekt Insurance Awards, demonstrating its business and social impact
‘Technology Initiative of the Year’ at Life Insurance Leadership Awards
Won 5 ConsecutiveAwards in 2017VR at your service
Raining Awards
Won the ‘100 Best Company for Women’ Award by Working Mother and AVTAR for HR best practices consecutively in 2016 & 2017
Mera Heart & Cancer Care plan won the coveted ‘Best Product Innovation’ title by The National Awards for Excellence in Insurance & Life Insurance Leadership Awards
The new digital campaign #MakeTime, won the ‘Best Use of Social Media in Marketing’ at The Global Marketing Excellence Awards
Partnered with Bank of Bahrain & Kuwait (BBK)
From MD & CEO’s Desk
“The Indian life insurance industry is undergoing various disruptions
with use of advanced technology. Progressive modifications in
regulatory framework will further transform the way the industry
conducts its business to enhances customer experience in future.
Insurance penetration currently stands between 3%-4% in the
country and is expected to grow with demographic factors such as
growing disposable income, young insurable population and
increasing awareness of the need for protection and retirement
planning. We expect these drivers to further infuse the growth of
Indian life insurance industry as the long term fundamentals
continue to remain strong.”
Ashish Kumar SrivastavaMD & CEO
PNB MetLife India Insurance Co. Ltd
PNB MetLife India Insurance Company Limited, Registered office address: Unit No. 701, 702 & 703, 7th Floor, West Wing, Raheja Towers, 26/27 M G Road, Bangalore -560001, Karnataka. IRDAI Registration number 117. CIN U66010KA2001PLC028883. The marks “PNB” and “MetLife” are registered trademarks of Punjab National Bank and Metropolitan Life Insurance Company, respectively. PNB MetLife is a licensed user of these marks. Call us Toll-free at 1-800-425-6969. Phone: 080-66006969, Website: www.pnbmetlife.com, Email: [email protected] or Write to us: 1st Floor, Techniplex -1, Techniplex Complex, Off Veer Savarkar Flyover, Goregaon (West), Mumbai – 400062, Maharashtra. Phone: +91-22-41790000, Fax: +91-22-41790203. LD/2017-18/381. EC345.