pmp worldwide training

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Project

Management

Professional

About EXCEED

• Founded in 1998

• Small Disadvantaged Business

• ISO 9001:2008 Certified

• ISO 20000-1:2011 Certification in Process

• MDOT MBE Certified

• VA SWAM Certified

• Headquartered in Lanham, MD

• 125 Employees

• Exemplary Performance Record2

Service Offerings

• Document Management – Records Processing, Scanning/Imaging, File Operations, Data

Entry

• Enterprise Service Desk – Helpdesk, Contact Center, IT Operations and Maintenance

• Integrated Security Consulting – IT/Physical Security, Policies/Procedures, Threat/Risk

Assessment

• Integrated Systems Design and Planning – Technical Data Development, Configurations,

CONOPS

• Systems Integration and Implementation – Physical, Electronic, and IT Security Integration

• Acquisition Support – Procurement Support, Contract Close-out, Grants Management 3

PMO Definition

• A PMO is an organizational body or entity assigned various responsibilities

related to the centralized and coordinated management of those projects

under its domain - PMBOK

•

• Other responsibilities include:– Manage shared resources across all projects

– Identify and develop a project management methodology, best practices, and standards

– Coach, mentor, train, and provide oversight

– Monitor compliance with project management standards, policies, procedures, and templates via

project audits

– Develop and manage project policies, procedures, templates, and other shared documentation

– Coordinate communication

• A strategic driver for organizational excellence4

http://www.examcollectionvce.com/vce-PMP.html


Why have a PMO???

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PMO Benefits

• Projects Align with Organizational Goals:– The PMO ensures that all projects worked in an organization have benefits that truly align to the

most important needs and objectives of the business

– If the nature of the business environment changes significantly, the PMO will decide what impact

if any this will have on the active projects

• Project Success Rates Increase:– The PMO ensures that all needed resources are available and allocated before the start of the

project

– The PMO monitors the project plan and budget throughout the lifecycle to ensure that the project remains on track, and that resources are available as needed

– These activities increase the number of projects completed on time, on budget and in scope

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http://www.pm4girls.elizabeth-harrin.com/what-is-otobos/

PMO Benefits

• Project Management Competence Increases:– Skill and competence of project management activities improve over time

– Formal or informal mentoring programs for all project managers improves

project management skills

• Standards and Templates are Developed and

Improved:– The PMO provides useful, practical and helpful project templates

– These templates are revised as often as necessary to ensure that the right

type of documentation is being created

– Clear guidance is provided to ensure that the minimum number of

documents are created for any particular project 7

EXCEED’s PMO

• EXCEED’s PMO is managed by certified Project Management Professionals

(PMPs) and ITIL certified Project Managers

• EXCEED’s PMO framework abides by International Organization for

Standardization (ISO) 9001:2008 and ISO 20000-1:2011 standards

• EXCEED’s PMO utilizes best practices established by the Project

Management Institute (PMI) and the Information Technology Infrastructure

Library (ITIL)

• Through standardization, our PMO allows EXCEED to manage projects more

consistently, with better visibility, while lowering overall project costs

• EXCEED’s PMO is a centralized team striving to bring standardization to

projects within the company

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EXCEED’s PMO

• The PMO provides:

– Industry standards

– Processes

– Templates

– Metrics

– Knowledge Base

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Industry Standards

• EXCEED’s PMO bases its framework around ISO 9001:2008 and

ISO 20000-1:2011 AND project management principles, practices

and processes based on industry standard methodologies such as

the Project Management Body of Knowledge (PMBOK) and the

Information Technology Infrastructure Library (ITIL)

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PMO Framework

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Industry Standards

• ISO 9001:2008

– Certification for Quality Management Systems (QMS)

– Designed to assist organizations ensure they meet the needs of the customer and other

stakeholders

– Over 1M organizations worldwide are certified

– One of the most widely used management tools in the world

– EXCEED is currently certified

– Our QMS supports:

• Operations

• Business Development

• Human Resources

• Contracts and Administration

• Purchasing

• Finance

• Information Technology12



Industry Standards

• As an ISO 9001:2008 certified organization, we maintain a Quality

Management System (QMS). This system ensures our:

– Operating policies and procedures are standardized

– Quality processes are repeatable and quality driven

– Process improvements are continuous actions that are monitored to completion

– Performance meets and exceeds the clients objectives

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Client Satisfaction

• Reliability

• Cost

• Accuracy

• Delivery/timeliness

• Quality

• Business Relations

• Personnel

• Customer Support

• Responsiveness

• Sub-contractors (if applicable)

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Client Satisfaction

• December 2011 Client Satisfaction Survey:– Surveyed 10 clients

– Overall rating of:

4.92

Key: 5.0 - 4.1 = Excellent Key: 4.0 - 3.1 = Above Average Key: 3.0 - 2.1 = Average

2011 – 4.96

2010 – 4.90

2009 – 4.91

2008 – 4.93

2007 – 4.90

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Industry Standards

• ISO 20000-1:2011

– First international standard for IT service management

– Established in 2005 and revised in 2011

– Growing quickly because of the close alignment with ITIL principles

– Organizations that achieve certification can apply techniques to government contracts

– The “Standard” is comprised of ten sections:

• Scope

• Terms & Definitions

• Planning and Implementing Service Management

• Requirements for a Management System

• Planning & Implementing New or Changed Services

• Service Delivery Processes

• Relationship Processes

• Control Processes

• Resolution Processes

• Release Process16



ISO 20000-1:2011

Service Management Framework

17BS ISO/IEC 20000-1:2011



Service Management Framework

• ISO 20000 requires the application of the methodology known as “Plan-Do-

Check-Act” (W. Edwards Deming) to all parts of the Service Management

System:

– PLAN: Establish, document, and agree to the SMS to include policies, objectives, plans and

processes to fulfill the service requirement

– DO: Implement and operate the SMS for the design, transition, delivery and improvement of

services

– CHECK: Monitor, measure, and review the SMS and the services against the policies, objectives,

plans, and service requirements and reporting the results

– ACT: Take actions to continually improve performance of the SMS and the services18

ISO 20000-1:2011

Service Delivery Processes

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ISO 20000-1:2011

Relationship Management Processes

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ISO 20000-1:2011

Resolution Processes

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ISO 20000-1:2011

Control Processes

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PMO Build-out

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Industry Standards

• Project Management Institute (PMI)

– World’s leading not-for-profit membership association for the project management

profession, with more than half a million members and credential holders

– Worldwide advocacy for project management supported by globally-recognized

standards and credentials, extensive research programs, and professional development

opportunities

– Project Management Professional (PMP) credential (internationally recognized

certification)

– PMP certification is the most widely recognized standard in the profession

– Approximately 370,000 certified PMPs located in 185 countries

– Government, commercial and other organizations employ PMP certified project

managers in an attempt to improve the success rate of projects in all areas of knowledge,

by applying a standardized and evolving set of project management principles

– Project Management Body of Knowledge (PMBOK) – 42 processes 24

PMBOK Processes

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Industry Standards

• ITIL v3

– Pronounced “idle”

– Established in the mid-1990’s by the UK government who wanted to identify efficiencies

from IT services and learn how the most successful organizations approached service

management

– Serves as the definitive guide to best practices in IT

– Not limited to IT!

– Best practices lead to good practices and good practices lead to best practices

– Standards for “service management”

– Microsoft adopted ITIL in 2000

– Has gone from 30 titles to 5 (23 processes)

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ITIL Processes

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Processes

• Our PMO ensures all projects go through a review for applicable implementation of the PMBOK’s 42

processes for project management and when applicable, ITIL’s 23 processes for IT service

management, all the while maintaining compliance w/ ISO 9001:2008 and ISO 20000-1:2011standards

• Our PMO ensures that these standardized processes are in place for total project management from

managing risks, to planning schedules, to managing communications, to delivering services, etc.

• The outcomes of these processes produces “artifacts and evidence” which are needed to maintain ISO

certifications and future CMMI certification

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Templates

• Our PMO will provide standardized templates for all contracts:• Project Charter

• Feasibility Study

• Business Case

• Project Management Plan

• Change Management

• Communications Management

• Cost ManagementHR Management

• Procurement Management

• Quality Management

• Risk Management

• Risk Register

• Schedule Management

• Work Breakdown Structure

• Scope Management

• Transition Out Planning

• Lessons Learned

• Project Acceptance



Metrics

• Over time, our PMO will establish objective metrics which will provide an

independent view as to how a contract is progressing, provided in addition to

the Project Manager’s status report

– This will work in coordination with our current ISO metrics

• Client Satisfaction Surveys

– Profitability margins

– Yellow, red, green ratings

– A “value-add” to the client



Knowledge Base

• The PMO will build, maintain, and share a knowledge base of

lessons learned and best practices from previous contracts:

– Organizational process assets

– Lessons learned database

– Everyone should contribute

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Challenges

• Executive level management must be on board and support 100%

• Employee support is also critical

• Implementing a process culture

• Documentation, documentation, and more documentation

– Understanding the purpose behind the extra work!

• Training

• Enforcement in a positive way

• Audits– Internal

– External

• Staying current32



Successful PMO Implementation



Questions and Discussion

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