pmp for operations & non-project environment

PMP® For Career Progression in

Operations & Non-Project Environment

PMP is registered marks of The Project Management Institute, Inc.

http://www.edureka.co/pmp

Know Your Instructor

Nishant Shukla, PMP, ITIL

® 24+ Years of industry experience across various industries like IT – Application

Development, Telecommunication, Back Office , BPO/KPO, Banking (Credit/Debit

Card domain)

® Worked with organizations like Cisco Systems, Hewlett-Packard, dz cards(India)

® 12+ Years on Project/Program Management positions

® Over 11,000 hrs. of classroom training experience

® 700+ Management workshops conducted and trained thousands of professionals

® Training conducted for clients like GMR, ABB, Wipro, Oracle, HP, Mphasis, SAP,

IBM, Cisco Systems, Unisys Global, Cinepolis, Satyam, Accenture, ITC InfoTech, NIIT

Technologies, Honda Motors, Logica to name few from list of hundreds


What will you learn today?® Decoding the eligibility criteria for PMP®

® Understanding types of project in BPO/Call Centres, BFSI Sector

® Calculating PM experience while working in Operations

® Use of PM Methodology in Operations/Non-project environment

® Using an offline tool to calculate hours to showcase PM experience

® Career progression with PMP® in Operations/Non-project environment

® Q & A

PMP is registered mark of The Project Management Institute, Inc.


Educational Background PM Experience PM Education

® High School Diploma® Associate’s Degree or® Global Equivalent

® 60+Months® 7,500 +Hours

® 35 Contact Hours

® Bachelor’s Degree or® Global Equivalent

® 36+ Months® 4,500+ Hours

® 35 Contact Hours

Prerequisites


Calculating Project Experience

Project A Duration: 4 MonthsProject B Duration: 6 Months

Cumulative Project Duration: 10 Months

Project A - 4 months

Project B - 6 months

Overlapping:

2 Month

January September

® Record the projects management hours individually regardless of the number of projects you include.

® Projects must be non-overlapping

® Your title in the project is not important

® Consider all of the projects that you have worked on in last 8 years.

® Designation during the specified project management work does not matter

For 2 projects together, total project management experience that can be reported: 9 Months


Basic QuestionFirst question that comes to everyone’s mind when

they plan to go for PMP Certification

Am I Eligible?

4500/7500 Hours of PM Experience

Worked on Projects? (Any Role/Title)

Worked in Operations (Any Role/Title)

Not a problem, I remember all the

projects I’ve worked on

I don’t know if I’m eligible!! I never

worked on Projects!!

Initiate the process


Projects in Operations Environment

Due Diligence

Planning & Preparation Transition Production

Monitoring Steady State

Project Operations

Operational Work Performance Reporting Identify and resolve day to day issues Process Compliance Supervise and Coach

teams

Project Work Business Planning Resource/Shift Planning Lean / Six Sigma Projects

Efficiency Gain to offset Volume Growth Process Improvement Cost Optimization Root Cause Analysis for major deviations

Capacity/HC Planning for next fiscal year

Training for new employees Automation Benchmark Analysis Cost Benefit Analysis Quality Planning


Calculating Project Management ExperienceDomain Task Hours

Initiating

Performed project assessments to check the feasibility of new products or services. 40

Performed key stakeholders analysis to ensure expectation alignment and gain support for the success of the project.

10

Define the high-level scope of the project based on business and compliance requirements to meet the customer project expectations.

35

Identified and documented high level risks, assumptions and constraints using historical data and expert judgment in order to identify project limitations.

0

Develop the project charter by further gathering and analysed stakeholders requirements in order to document project scope, risks, issues, assumptions and milestones.

0

Initiating Total 85

Planning

Identify key project team members and define roles and responsibilities to create a project organization structure to develop a communication plan.

20

Create the work breakdown structure with the team to develop the cost, schedule, resource, quality and procurement plans.

60

Planning Total 80


Adding Project Hours in Application Form

8 5

8 0

Performed project assessments to check the feasibility, stakeholders analysis to ensure expectation alignment and gain their support and defined the high-level scope of the project based on business and compliance requirements

Identified key project team members and defined R&R, Create the work breakdown structure with the team to develop the cost, schedule, resource, quality and procurement plans.

Sample


Is Title Important?

Project ManagerAnalyst ArchitectSupervisor

Team Lead

Tech Lead

SMEEn

gine

er

Programmer

Vendor Management

Test lead

Qua

lity

lead

Training LeadFacilitatorAssociate Project Manager

Functional Lead

Client Manager

Compliance Lead/ Manager

Project Sponsor

Purchase Manager


Project Management is everywhere

Associate /Support Engg.

Team Lead /Supervisor

Assistant Ops Manager

Operations Manager

Service Delivery Manager

Functional Manager

Director

Transition Lead

Transition Manager

Sr. Transition Manager

Transition program Manager

Account Manager

Functional Consultant

Account Director

Sr. Consultant

PMP certification helps you: Do more in your current position, Career progression or Take on diverse jobs


Physical Classroom

Advantage edureka!

Commute wastes time

Lack of recall value

No self-paced learning options

Lack of flexibility

Live and Interactive Online Classes

Flexibility to re-attend or re-schedule the class

Lifetime Access to the Class Recordings in Learning Management System (LMS)

24 X 7 On Demand Technical Support

Post Course Support

Advantage edureka!

Questions

Slide 13 http://www.edureka.co/pmp

Course Url

For any queries feel free to reach out to us at: [email protected]

pmp for operations & non-project environment

Leadership & Management