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ITpreneurs™ Project and Program Management

PMP Exam Prep Classroom Course Fact Sheet

PMI’s Project Management Professional (PMP

®) credential is the most important, industry-recognized

certification for project managers. Globally recognized and demanded, the PMP® credential

demonstrates that you have the experience, education and competency to successfully lead and direct projects. For corporate customers there is a special Blended Program that saves 50% employee away time. More information on the Blended Program can be requested from your ITpreneurs Contact Person. The ITpreneurs 35-hour, eLearning PMP

® Exam Preparation Course provides a high quality training program

that prepares candidates to both pass the PMP® exam, as well as learn to apply the PMBOK

® in real life.

PMP

® candidates are encouraged to enhance their learning experience by completing Sharkworld. This

online, interactive project management simulation puts participants in the role of a project manager for a fictional company. You are challenged with the task to build the largest “shark aquarium” in the world. Faced with sharp deadlines and performance expectations, you have to manage the project by planning, negotiating and communicating with all of the stakeholders involved. Sharkworld received the following awards:

Japan Prize 2009 1st Prize Continuing Education Category

Accenture Award 2009 Best Gaming Concept

European Innovative Games Award 2008 1st Prize

Dutch Game Award 2008 1st Prize Best Serious Game

Course Description: This Classroom course is aimed at people who work, or would like to work, on projects on a daily basis and would like to achieve the PMP

® Certification. More specifically, this course is for project managers who want

to master the Project Management Body Of Knowledge (PMBOK®) and improve their skills in managing

projects. The ITpreneurs approach to project management education is application driven. You will be immersed in project management through use of a comprehensive case study, exercises, examples and war stories. At the end of this program, you will be able to pass the exam and at the same time know how to use PMBOK

®

in practice as a project management professional. This program contains 14 highly interactive and modular course units. The course is enriched with engaging questions from real-life project situations. Through a series of sample-exam questions you will be optimally prepared to take and pass the exam.

Certificate: PMP

®

Duration: 4-Days, 35 hours Course Delivery: Classroom, Virtual Classroom, Blended (combined with Classroom)

Course ID: PPM3210CL Language: English Credits: 35 PDU, 35 CPEs

Audience:

Those considering adopting the PMI Project Management Body of Knowledge

Project managers

Project team managers and leaders

Project coordinators

Project support staff

Project assurance staff

Project officers

Consultants and contractors Prerequisites: There are no formal prerequisites for participating in the PMP

® Exam Preparation course, however, there are

specific prerequisites prior to scheduling the PMP® exam.

Course preparation: Learners need to do a pre-course assessment of 40 sample exam questions before starting with the Classroom. You will receive online access to the pre-course assessment and are expected to have finished the 40 questions when coming to class the first day. Eligibility requirements for registering for the PMP® exam:

Educational background Project Management Experience Project Management Education

Secondary degree (High School)

Minimum of five years/60 months of unique, non-overlapping professional management experience during which at least 7,500 hours were spent leading and directing project tasks

35 hours of formal education

Four-year degree (Bachelor’s)

Minimum three years/36 months unique, non-overlapping professional project management experience during which at least 4,500 hours were spent leading and directing project tasks

35 hours of formal education

Learning Objectives: At the end of this course, you will:

Be able to pass the PMP®

Exam become a certified project management professional (PMP®)

Gain the skills and knowledge of project management based on the PMBOK® Guide and real-life

project management practices

Know how to use the tools and techniques you learned while studying for the PMP®

exam

Apply project management techniques useful in the real world

Share a common lexicon of project management terms and principles Classroom Agenda

Day 1 Day 2

1. Course Introduction 5. Project Scope Management (continued)

2. Guidelines for the PMP®

Exam Preparation 6. Project Time Management

3. Project Management Framework 7. Project Cost Management

Pre-Course Online Assessment

Pre-Course Online Mock Exam (40 questions, 1 hour, will be discussed in class at Day 1)

4. Project Integration Management 8. Project Quality Management

5. Project Scope Management

Day 3 Day 4

8. Project Quality Management (continued) 11. Project Risk Management

9. Project Human Resource Management 12. Project Procurement Management

10. Project Communication management 13. PMP® Professional Responsibility

14. Course Wrap-Up

Why Select an ITpreneurs PMP

® Exam Preparation Training Course:

ITpreneurs provides you with comprehensive training materials and a unique learning experience. Your Classroom program includes everything you need to pass the exam.

This course provides 14 modules that can be taken at any time and at your own pace. The modules are well-rounded blocks of information, making the learning experience smooth and easy.

ITpreneurs works with a global network of partners to deliver PMP® training courses; this means

that, there is always a partner in your area, and we can (generally) deliver courses in your own language, if English is not your first language.

About the Examination:

The PMP® examination is comprised of 200 multiple-choice questions. Of the 200 questions, 25 are

considered pretest questions. Pretest questions do not affect the score and are used in examinations as an effective and legitimate way to test the validity of future examination questions. All pretest questions are unmarked and randomly placed throughout the examination. The 200 questions cover the vast body of project management terms, concepts, principles, and application.

The time allotted to complete the exam is four hours, the exam is computer based. Pass/Fail results are provided at the conclusion of the exam.

There are no scheduled breaks during the exam, although candidates are allowed to take a break(s), if needed; however, during the break the clock continues to count down.

Enrolling and paying for exams is done through PMI. Training companies are not able to sell exam vouchers. For more information, download the PMP

® Exam FAQ document or review the PMI PMP

®

handbook. More Information To find more detailed information on the PMP

® Exam and the application process,

please review the PMI PMP® Handbook.

Other Courses of Interest:

The Certified ScrumMaster course enables learners to become accomplished Scrum Team Members and to successfully implement Scrum Projects in organizations.

The PRINCE2 Foundation course prepares candidates to take and pass the PRINCE2 Foundation exam.

The ITIL Foundation course focuses on providing knowledge and comprehension of the key concepts, structure, terminology, and processes of ITIL. This course will help you master ITIL at the Foundation level and prepare you for the ITIL Foundation Exam.

FEE: N75,000.00

ITpreneurs is a Registered Education Provider with the Project Management Institute (PMI)

Post-Course Online Assessment

Post-Course Online Sample Exam (200 questions, 4 hours)

http://www.pmi.org/en/Certification/~/media/PDF/Certifications/pdc_pmphandbook.ashx



COBIT® 5 Foundation Course

Course Description The COBIT

® 5 Foundation course is an interactive, classroom-based learning experience. Participants learn

about the need for an IT governance framework and how COBIT addresses this need by providing the latest insights into enterprise-wide governance of IT. This course explains the elements and supporting materials of the COBIT framework, using a logical and example-driven approach for anyone interested in obtaining COBIT foundation level knowledge. COBIT 5 Foundation is the first step, and a prerequisite, to enroll into the advanced level courses that ISACA has planned for release in 2013. COBIT 5 Foundation Plus We offer COBIT 5 Foundation as a 2-day or a 3-day “Plus” course. The 3-day course offers essential COBIT 5 learning that was not originally part of the COBIT 5 syllabus. Plus, the exam and extensive exam training are included in Day 3, and we spend more time on each module and exercise. About COBIT COBIT 5 provides the next generation of ISACA’s guidance on the enterprise governance and management of IT. It builds on more than 15 years of practical usage and application of COBIT by many enterprises and users from business, IT, risk, security and assurance communities. Today, more than ever, information and related technologies need to be governed, managed and operated in a holistic manner—with a single, integrated process model that provides end-to-end coverage of the roles, responsibilities and practices required. COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. It helps enterprises create optimal value from IT by maintaining a balance between realizing benefits and optimizing risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in both the full end-to-end business and IT functional areas of responsibility, while considering the IT-related interests of internal and external stakeholders. COBIT 5 is generic, and is useful for enterprises of all sizes; whether commercial, not-for-profit or in the public sector. Audience A wide range of business managers, IT management consultants, IT governance professionals, and auditors who wish to gain a better understanding of COBIT 5 and what the framework can provide their organization. Learning Objectives At the end of this course, participants will gain competencies in:

Key challenges of using IT

IT governance concepts and benefits

COBIT 5 framework, principles, and enablers

Relationship between stakeholder needs and governance

Implementation approach for the use of COBIT 5

Structure of COBIT 5 process reference model

Governance and management domains

Components of COBIT 5 processes

Need for capability assessments

COBIT 5 ISO/IEC 15504 approach

Application of COBIT 4 maturity model approach with COBIT 5

Other COBIT 5 enablers for IT governance and management Benefits At the end of this course, participants will enjoy these benefits:

Master COBIT 5 at a foundation level

Certificate: COBIT

® 5 Foundation Course

Duration: 2 or 3 days (Plus) Course Delivery: Classroom, Virtual Classroom

Course ID: GOV1230 / GOV1240 Language: English Credits: 19.5 CPE units, 14 PDUs (2 days), 21 PDUs (3 days)

Interact and learn from peers in this intensive, group-learning exercise

Apply COBIT in their day-to-day practice The course is a steppingstone for the COBIT Implementation Methodology course, as well as other COBIT 5 courses. Flexible delivery: the course is available in the traditional classroom, virtual classroom, and eLearning formats. Case Study Scenario-driven learning has always been one of the key success factors of the COBIT Foundation course, since it puts participants in the right mind-set to apply the principles of COBIT in real life. The new case study takes this into account and builds on it by:

Providing more business-focused challenges through situations and cases

Presenting a real world connect using situations that can occur in the day-to-day life of participants

Discussing the application of COBIT with others Course Organizational Logistics Classroom setting Whiteboard, flipchart and projector Maximum 16 participants, no minimum Prerequisites There are no formal prerequisites. However, it is recommended that participants have experience in the IT governance domain.

Course Material Participants receive a copy of the classroom presentation materials and the Participant Workbook, which contains reference material.

About the Examination

The COBIT 5 Foundation Exam (and preparation) are only included in the 3-day course. The 3-day course includes an Exam Preparation module, which prepares participants to take the COBIT

5 Foundation Exam on the third day of the course. The exam is in closed-book format with 50 multiple-choice questions. The pass score is 50%. The exam

lasts for 40 minutes. The exam is available as web-based or paper-based.

Agenda

(Day 3 continued on the next page)

Day 1 Time Day 2 Time

1. Course Introduction 00:30 Recap of Day One 00:45

2. Why COBIT? IT Governance and Management Challenges

01:00 6. COBIT 5: the COBIT Processes

00:45

Break 00:15 Break 00:15

3. COBIT 5: An Introduction 01:00 Assignment 3: Stakeholder Concerns and IT Governance Principles

01:00

Assignment 1: IT Challenges for Callwick 01:00 7. COBIT 5: The COBIT Process Components 00:30

Lunch 01:00 Lunch 01:00

4. COBIT 5: Meeting Stakeholder Needs 00:45 8. COBIT 5: Process Capability Assessments 01:00

Assignment 2: The Goals Cascade 01:15 Break 00:15

Break 00:15 Assignment 4 – Identifying IT processes, practices and goals

01:00

5. COBIT 5: Introduction to COBIT 5 – Enabling Processes

01:00 9. COBIT 5: Other Governance and Management Enablers

00:45

Closure and Homework 00:15 Recap of Day 2 - Quiz and Questions 00:45

Total 08:15 08:00

Day 3 (optional) Time

Exam preparation guidance 00:45

Revision Recap – Key COBIT 5 facts for the exam 00:45

Break 00:15

Practice Exam 01:00

FEE: N165, 000.00 Course Credits ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Website: www.nasba.org.

Cloud Essentials Classroom Course

Course Description: The Cloud Essentials Course™ is a 2-day, interactive, classroom-based learning experience. This introductory course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It will also explain how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated CompTIA

® Cloud Essentials Exam to become Cloud

Essentials Certified. In addition, the course complements the Virtualization Essentials course, which they can do either before or after they have taken the Cloud Essentials course.

This course has been designated as CompTIA Approved Quality Content. Cloud Essentials courseware is tested by ProCert Labs Cloud Essentials Courseware is accredited by the Cloud Credential Council.

Course Approach: Scenario-driven learning has always been one of the key success factors of ITpreneurs courses, because it puts participants in the right mind-set to apply the principles in a realistic setting. The role-play activities included in this course present a real world connection, using situations that can occur in the day-to-day life of participants. Moreover, interactivities such as brainstorms, quizzes, and discussions add to the interactive nature of this course. Audience:

IT Support Staff IT Consultants Business Managers Business Analysts Small and Mid-Size Business Owners Specialist (IT, security, infrastructure, services, systems, test, and so on) Business Process Owners IT Developers Service Providers System Integrators Architects

Self Study 00:30

Lunch 01:00

Exam 01:00

Total 05:15

Certificate: CompTIA Cloud Essentials Exam Duration: 2 days Course Delivery: Classroom, Virtual Classroom (Group Live)

Course ID: VCC1220CL Language: English, Portuguese, Japanese Credits: 11 PDUs, 14 CPEs

Consultants IT Management

Learning Objectives:

At the end of this course, participants will be able to: Understand the common terms and definitions of cloud computing. Understand the business benefits and business considerations of cloud computing. Understand cloud computing from a technical perspective and recognize the various techniques,

methods, challenges, and types of clouds. Understand the impact and changes of cloud computing on IT service management. Explain typical steps that lead to the successful adoption of cloud computing and understand the

implications for organizations. Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial

and strategic impact on an organization. Course Logistics:

Classroom — U-shaped setup preferred Whiteboard, flipchart, and projector Participants — maximum of 16 Virtual Classroom Software (provided by ITpreneurs), in the event of a virtual classroom delivery

Prerequisites:

There are no formal prerequisites. However, it is recommended that participants have experience in the IT domain. Course Material: Participants receive a copy of the classroom presentation material and the Participant Handbook, which contains Reference Material. In addition, a sample exam is provided. About the Examination:

The course includes an Exam Preparation module, preparing participants to complete the CompTIA Cloud Essentials™ Exam on the second day of the course.

The exam consists of 50 questions, the passing score is 720 (on a scale of 900), and is web-based in English, Japanese and Portuguese.

Professionals who have passed both the CompTIA Cloud Essentials Exam, as well as the CCC Virtualization Essentials Exam are eligible for the Cloud Technology Associate Certificate (www.cloudcredential.org).

Agenda:

FEE: N108, 282.00 Course Credits: ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Website: www.nasba.org.

Day 1 Day 2

1. Course Introduction 5. Operating in the Cloud

2. Introduction to Cloud Computing 6. Governing the Cloud

3. Business Perspective 7. Exam Preparation

4. Technical Perspective Exam

4. Adopting the Cloud

PRINCE2® Foundation Classroom

PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de-facto standard for Project Management and is practiced worldwide. ITpreneurs’ 3-day PRINCE2 Foundation course (based on PRINCE2:2009) provides an optimal mix of classroom lectures, interactive case studies, assignments, additional reading materials, and exam preparation material. Participants in this course will enjoy learning about the PRINCE2 methodology, and will concurrently learn the skills needed to practically apply this knowledge in real life. Sample exams and a thorough review of course materials during the course help participants prepare for taking on and passing the PRINCE2 Foundation Exam. Course Description: PRINCE2® (Projects IN Controlled Environments) provides common processes, management products, roles, and language for use throughout an organization’s projects. PRINCE2 is the most successful Project Management method in the world — it has become the de facto standard in both the private and public sectors. This course is aimed at people who work, or would like to work, on projects on a daily basis. This course is designed to provide you with that information and working-level understanding of structured Project Management, as presented in PRINCE2. At the end of this course, you will be able to use this knowledge to manage a project and pass the APMG PRINCE2 Foundation examination. Audience:

Those considering adopting PRINCE2

Project managers

Project team managers and leaders

Project coordinators

Project support staff

Project officers

Consultants and contractors Learning Objectives: At the end of this course, you will understand:

The principles of the PRINCE2 Project Management method

How to start, control, and close projects

How to manage quality

How to manage risk

How to deliver projects on time, within budget, and to the specified business case

How to tailor PRINCE2 to different project environments Prerequisites: There are no formal prerequisites Why PRINCE2 Training Course:

ITpreneurs provides you with quality training materials and a unique learning experience. Your course workbook includes everything you need to prepare for and successfully pass the exam. You

Certificate: PRINCE2 Foundation Duration: 2-5 hour self-study, 3 day classroom Course Delivery: Classroom

Course ID: PPM1210 Language: English Credits: 18 PDUs

receive pre-course reading materials that help you understand the basics in an interactive and fun way, even before you come to the class.

PRINCE2 training courses are presented by APMG-approved instructors, who have undergone a stringent quality assessment as part of the approval process.

Training materials are up to date and in line with the most recent version of PRINCE2 - PRINCE2:2009.

ITpreneurs works with a global network of partners to deliver PRINCE2 training courses; this means that almost certainly, there is a partner in your area, and we can deliver courses in your language

Course Material:

Copy of the classroom presentation material, practice exam, case study, homework, and assignments.

A PDF with pre-course reading materials that sets the scene for what you can expect from the course and allows you to check your current level of readiness.

Optional reading material (recommended) Managing Successful Projects with PRINCE2: 2009 Edition, ISBN: 0113310595 (not included with course learner material).

Examination:

The exam is in multiple-choice format, with 75 questions per paper

Five questions are marked as trial and not counted in the score

You require 35 marks (out of 70) to pass - 50% Agenda:

Self-Study Classroom

Day1 Day2 Day3

Self-study pre-course materials

1. Introduction Homework Review 10. Sample Exams

2. Principles, Themes, and Processes

5. Quality 11. Review of Themes Using Processes

6. Plans

Lunch

3. Business Case 7. Risk 12. Review of Themes Using Processes (Contd.)

4. Organization 8. Change 13. (Optional) PRINCE2 Foundation Exam

9. Progress and Exam Tips

Homework

Additional Courses of Interest:

The PRINCE2 Practitioner course will help you apply and tailor PRINCE2 to the needs and problems of a given project scenario. This 2-day course is the logical next step after the Foundation course and is typically conducted immediately after the Foundation course (in the same week).

The ITIL Foundation course focuses on providing knowledge and comprehension of the key concepts, structure, terminology, and processes of ITIL. This course will help you master ITIL at the Foundation level and prepares you for the Foundation Exam.

ITpreneurs Training Material Accreditation Status ITpreneurs is an Accredited Training Organization for PRINCE2 ITpreneurs is an Accredited Training Organization for PRINCE2.

ITpreneurs ISO/IEC 27001 Foundation Course

Achieve a foundation level understanding of the international best practice for

implementing and managing an Information Security Management System (ISMS)

based on ISO 27001

SEC1210CL ISO/IEC 27001

Foundation Course

Certificate: PECB Certificate

Duration: 2 days

Course Delivery: Classroom

Languages: English

Course Description: This course enables participants to learn about the best practices for implementing and managing an Information Security Management System (ISMS) as specified in ISO/IEC 27001:2005, as well as the best practices for implementing the information security controls of the eleven domains of the ISO 27002. This training also helps to understand how ISO 27001 and ISO 27002 relate with ISO 27003 (Guidelines for the implementation of an ISMS), ISO 27004 (Measurement of information security) and ISO 27005 (Risk Management in Information Security).

Audience:

Members of an information security team

IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Security Management System (ISMS)

Staff involved in the implementation of the ISO 27001 standard

Technicians involved in operations related to an ISMS

Auditors

CxO and Senior Managers responsible for the IT governance of an enterprise and the management of its risks

Learning Objectives: At the end of this course, the participant will gain competencies in:

To Understand the implementation of an Information Security Management System in accordance with ISO27001

To Understand the relationship between an Information Security Management System, including risk management, controls and compliance with the requirements of different stakeholders of the organization

To Know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Information Security Management System

To Acquire the necessary Knowledge to contribute in implementing an Information Security Management System (ISMS) as specified in ISO 27001

Practical Information about the Course

Whiteboard, flipchart, projector

16 participants maximum

Prerequisites: None


The “Certified ISO/IEC 27001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of information security

Domain 2: Information Security Management System (ISMS)

The “Certified ISO/IEC 27001 Foundation” exam is available in different languages (the complete list of languages can be found in the examination application form)

Duration: 1 hour

For more information about the exam, refer to PECB section on ISO 27001 Foundation Exam

A certificate of “Certified ISO/IEC 27001 Foundation” will be issued to participants who successfully passed the exam and comply with all the other requirements related to this credential

For more information about ISO 27001 certifications and PECB certification process, refer to PECB section on ISO 27001 Foundation

Course Agenda

Day 1: Introduction to Information Security Management System (ISMS) concepts as required by ISO 27001

Introduction to the ISO 27000 family of standards

Introduction to management systems and the process approach

Fundamental principles information security

General requirements: presentation of the clauses 4 to 8 of ISO 27001

Implementation phases of ISO 27001 framework

Continual improvement of Information Security

Conducting an ISO 27001 certification audit Day 2: Implementing controls in information security according to ISO 27002 and Certification Exam

Principles and design of information security controls

Documentation of an information security control environment

Monitoring and reviewing the information security controls

Examples of implementation of information security controls based on ISO 27002 best practices

Certified ISO/IEC 27001 Foundation exam

ITIL

® Awareness

Course Description:

The ½ day Awareness course provides learners with the unique opportunity to receive an introduction to the

concepts of ITIL and ITSM. It provides an overview of the concepts within the ITIL best practices domain

while also introducing the key ITIL processes. This non-certificate course explains how ITIL processes are

driven by a Service Lifecycle to provide smooth functioning of organizations, thus ensuring high‐ quality

services to their customers. It has been designed for learners who need a basic awareness of ITIL as a

general interest, as part of a larger program initiative as opposed to the full certification Foundation course or

for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their

organization.

Audience:

The Awareness course will be of interest to:

IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.


At the end of this course, you will be introduced to:

Current business challenges

Frameworks, Standards, Best Practices & Governance – where does ITIL fit?

ITIL description and value

Certificate: None Duration: ½ day Course Delivery: Classroom

Course ID: ITL9310 Language: English Credits: None in the ITIL

® scheme

IT Service Management concepts

ITIL qualifications

The Lifecycle approach to Service Management

ITIL’s processes within the Lifecycle context

Concepts & terminology of each phase in the Lifecycle

Additional information on key processes

Implementation considerations

Course Organizational Logistics:

A maximum of 25 students can attend this course with 1 instructor

Classroom with U-shaped seating arrangement

Whiteboard, projector, flipchart

Prerequisites:

None

Course Student Material:

Students receive a copy of the classroom presentation material.


There is no exam associated with this course.

Credits:

None in the ITIL® scheme

FEE: N71, 280.00

ITpreneurs Training Material Accreditation Status

ITIL

® Foundation Course

Certificate: ITIL® Foundation Duration: 3 days Course Delivery: Classroom (Group Live)

Course ID: ITL9320CL Language: English Credits: 2 Credits to ITIL Expert PMI® PDUs: 18 NASBA CPEs: 21

Certificate: ITIL® Service Strategy Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam

Course ID: ITL9335 Language: English Credits: 3 Credits to ITIL Expert PMI® PDUs: 24

Course Description:

This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle

of managing IT services to deliver to business expectations. As well as an engaging, case study based

approach to learning the core disciplines of the ITIL best practice, this course also positions the student

to successfully complete the associated exam, required for entry into the future ITIL intermediate level

training courses.

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service

Transition, Service Operations and Continual Service Improvement. These disciplines represent a

service life cycle framework that further enhances alignment to the business while demonstrating

business value, ROI and enabling IT to solve specific operational needs.

Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT

Developers, Service Providers, System Integrators


At the end of this course, you will be able to:

Identify the key principles and concepts of IT Service Management.

Identify the benefits of implementing ITIL in an organization.

Identify the Service Management processes and how they map to the Service Lifecycle.

Identify the basic concepts and definitions related to the Service Lifecycle.

Identify the activities and roles involved with the Service Lifecycle.

Identify the relationship of each component of the Service Lifecycle and how they map to other

components.

Identify the factors that affect the effectiveness of the Service Lifecycle.



Whiteboard, projector, flipchart

25 students maximum

Course runs 08:30 – 5:00 each day

If required, the exam can be scheduled from 4:00 – 5:00 on the last day

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.

Course Student Material:

Students receive a copy of the classroom presentation material. There are no direct reference materials

required for this course; however Training Providers do have a choice of supplementing this course with

reference materials available on the market. The list shown below is not intended as a direct

endorsement by ITpreneurs, but is intended as a reference list for the Training Providers in their

consideration for supplemental material:

ITIL® Core Reference Material:

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

ISBN: 9780113313044

ISBN: 9780113313051

ISBN: 9780113313068

ISBN: 9780113313075

ISBN: 9780113313082

Lifecycle Publication Suite ISBN: 9780113313235

Some of these books are also available as electronic .pdf and online subscription versions.


Accredited Foundation training is strongly recommended but not a prerequisite.

The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26

out of 40 questions). The exam lasts 60 minutes.

Credits:

Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2

credits in the ITIL qualification scheme.

Project Management Institute – Professional Development Units (PDUs) = 18

NASBA CPEs 21

Agenda:

Day1 Day2 Day3

1. Introduction 5. Service Design 8. Continual Service Improvement

2. Service Management as a Practice

6. Service Transition 9. Technology and Architecture

3. Service Lifecycle

Lunch

3. Service Lifecycle 6. Service Transition 10. Exam Preparation

4. Service Strategy 7. Service Operation Course Evaluation

5. Service Design 7. Service Operation Exam

Homework (review of day’s material)

FEE: N120,000.00 ITpreneurs Training Material Accreditation Status

ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Website: www.nasba.org.

ITIL® Service Strategy Lifecycle Classroom

Course Description:

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated

Certificate: ITIL® Service Design Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam

Course ID: ITL9336 Language: English Credits: 3 Credits to ITIL expert PMI® PDUs: 24

with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of

the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting

processes. This course is designed using an engaging scenario-based approach to learning the core

disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Service Strategy Lifecycle course will be of interest to:

Individuals who have their ITIL Foundation Certificate

Individuals who require a deeper understanding of the Service Strategy stage of the Service

Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT

service management within an organization

IT professionals working in roles associated with strategic planning, execution and control within a

service-based business model, seeking an understanding of the concepts, processes, functions and

activities involved in Service Strategy

Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification

is one of the prerequisite modules

Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL

Expert is a prerequisite

A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team

leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers,

service test managers and ITSM trainers involved in the management, coordination and integration

of strategy activities within the Service Lifecycle


At the end of this course, the learner will gain competencies in:

Understanding Service Management as a Practice and Service Strategy principles, purpose and

objective

Understanding how all Service Strategy processes interact with other Service Lifecycle processes

The activities, methods and functions used in each of the Service Strategy processes

The roles and responsibilities within Service Strategy and the activities and functions to achieve

operational excellence

How to measure Service Strategy performance

Understanding technology and implementation requirements in support of Service Strategy

The challenges, critical success factors and risks related with Service Strategy

Course Logistics:

A maximum of 18 people can attend this course with 1 instructor


2 break out rooms where available- Whiteboard, flipchart, projector

Previous ITIL Certificate numbers need to be provided prior to the start of the course

Course runs 08:00 A.M. – 5:00 P.M. each day – the exam can be schedule from 3:30 P.M. – 5:00

P.M. on the last day

Prerequisites:

Candidates for this course must:

Hold an ITIL® Foundation Certificate

There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly

desirable

Course Material:

Participant reference material contains the concepts that are covered in the class and a workbook that contains

all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample

exams released by APMG.

Examination:

Evidence of ITIL® Foundation Certificate and completion of the Service Strategy Lifecycle course

from an Accredited Training Provider is required to sit the exam

It is recommended that students should complete at least 21 hours of personal study by reviewing

the syllabus and the Service Strategy book in preparation for the examination

The syllabus can be downloaded from: http://www.itil-officialsite.com

The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored

questions.

Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates

sitting the examination in a language other than their first language have a maximum of 120 minutes

and are allowed to use a dictionary)

Each question will have 4 possible answer options, one of which is worth 5 marks, one which is

worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks

Pass score is 28/40 or 70%

Credits:

Upon successful passing of the ITIL Service Strategy Lifecycle exam, the student will be recognized with 3

credits in the ITIL qualification scheme. Project Management Institute – Professional Development Units (PDUs) = 24

Agenda:

Day 1 Day 2 Day 3

1. Introduction & to Service Strategy 3. Service Strategy Processes 5. Organizing for Service Strategy

2. Service Strategy Principles 6. Technology Considerations

7. Implementating Services

Strategy

Lunch

2. Service Strategy Principles 3. Services Strategy

Processes

8. Challenges, Critical Success

Factors and Risks

4. Governance 9. Exam Preparation / Mock

Exam

Homework (review of day’s material) Homework Exam

FEE: N165, 200.00 ITpreneurs Training Material Accreditation Status

ITIL® Service Design Lifecycle

Course Description: This 3-day course immerses learners in the overall concepts, processes, policies and methods associated

with the Service Design phase of the Service Lifecycle. The course covers the management and control of

the activities and techniques within the Service Design stage, but not the detail of each of the supporting

processes. This course is designed using an engaging scenario-based approach to learning the core

disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience:

The Service Design Lifecycle course will be of interest to:

Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and

advanced level ITIL certifications.

Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle

and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service

management within an organization.

IT professionals working in or new to a Service Design environment who require and understanding

of the concepts, processes, functions and activities involved.


is one of the prerequisite modules.


Expert is a prerequisite.



service test managers and ITSM trainers involved in the management, coordination and integration

of design activities within the Service Lifecycle.


Upon completion of this course and examination, the learner will gain competencies in:

Understanding Service Management as a Practice and Service Design principles, purpose and

objective

Understanding how all Service Design processes interact with other Service Lifecycle processes

The sub-processes, activities, methods and functions used in each of the Service Design processes

The roles and responsibilities within Service Design and the activities and functions to achieve


How to measure Service Design performance

Understanding technology and implementation requirements in support of Service Design

The challenges, critical success factors and risks related with Service Design




2 break out rooms where available



Course runs 08:00 – 5:00 each day – the exam can be schedule from 3:30 – 5:00 on the last day

Prerequisites:


Hold an ITIL Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL ,

e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this

course)


desirable

Course Material:

Participant reference material contains the concepts that are covered in the class and a workbook that contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample exams released by APMG. Examination:

Evidence of ITIL Foundation Certificate and completion of Service Design Lifecycle course from an

Accredited Training Provider is required to sit the exam


the syllabus and the Service Design book in preparation for the examination.

The syllabus can be downloaded from:

http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx


questions.





worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.


Distinction pass score is under consideration

Credits:

Upon successful passing of the ITIL Service Design Lifecycle exam, the student will be recognized

with 3 credits in the ITIL qualification scheme.


Agenda:

Day 1 Day 2 Day 3

1. Introduction & Introduction to

SD

3. Service Design Processes 4. Service Design Technology Related

Activities

2. Service Design Principles 5. Organizing for Service Design

6. Consideration of Technology

Lunch

2. Service Design Principles 3. Service Design Processes 7. Implementation and improvement of

Service Design

3. Service Design Processes 8. Exam Preparation/Mock Exam

Homework (review of day’s material) Exam


ITIL

® Service Transition Lifecycle

Course Description:


with the Service Transition phase of the Service Lifecycle. The course covers the management and control

of the activities and techniques within the Service Transition stage, but not the detail of each of the

supporting processes. This course is designed using an engaging scenario-based approach to learning the

core disciplines of the ITIL best practice and positions the student to successfully complete the associated

exam.

Audience:

The Service Transition Lifecycle course will be of interest to:



Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle

and how it may be implemented to enhance the quality of IT service provision within an organization.

IT professionals working in or new to a Service Transition environment and requiring a detailed

understanding of the concepts, processes, functions and activities involved.







service test managers and ITSM trainers.


At the end of this course, the learner will gain competencies in:

Understanding Service Management as a Practice and Service Transition principles, purpose and

objective

Understanding how all Service Transition processes interact with other Service Lifecycle processes

The subprocesses, activities, methods and functions used in each of the Service Transition

processes

The roles and responsibilities within Service Transition and the activities and functions to achieve


How to measure Service Transition performance

Understanding technology and implementation requirements in support of Service Transition

The challenges, critical success factors and risks related with Service Transition


A maximum of 18 people can attend this course with 1 instructor.


2 break out rooms where available- Whiteboard, flipchart, projector


Course runs 08:00 – 5:00 each day – the exam can be schedule from 3:30 – 5:00 on the last day

Certificate: ITIL® Service Transition Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam


Prerequisites:


Hold an ITIL Foundation Certificate holders of Foundation certificate from an earlier version of ITIL ,


course)


desirable

Course Material:

Participant reference material contains the concepts that are covered in the class and a workbook that contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample exams released by APMG. Examination:

Evidence of ITIL Foundation Certificate and completion of the Service Transition Lifecycle course

from an Accredited Training Provider is required to sit the exam


the syllabus and the Service Transition book in preparation for the examination.

The syllabus can be downloaded from: http://www.itil-

officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx


questions.








Credits:

Upon successful passing of the ITIL Service Transition Lifecycle exam, the student will be

recognized with 3 credits in the ITIL qualification scheme.


Agenda:

Day 1 Day 2 Day 3

1. Introduction 4. Service Transition Processes

Part 2

7. Organizing for Service

Transition

5. Service Transition Processes

Part 3

8. Technology Considerations

2. Service Transition Principles 9. Implementing and Improving

Service Transition

Lunch

2. Service Transition Principles 5. Service Transition Processes -

Part 3

10. Challenges, CSFs and Risks


Part 1

6. Managing People Through

Service Transition

11. Exam Preparation/Mock

Exam


Part 1

Exam

Homework (Review of the Day’s Materials)


ITIL

® Service Operation Lifecycle Classroom

Course Description:


with the Service Operation phase of the Service Lifecycle. The course covers the management and control

of the activities and techniques within the Service Operation stage, but not the detail of each of the

supporting processes. This course is designed using an engaging scenario-based approach to learning the

core disciplines of the ITIL best practice and positions the student to successfully complete the associated

exam.

The Service Operation Lifecycle course will be of interest to:

Individuals who have their ITIL Foundation Certificate and who want to purse the intermediate and

advanced level ITIL certifications

Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle

and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working in or new to a Service Operation environment and requiring a detailed

understanding of the concepts, processes, functions and activities involved






leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers

and ITSM trainers involved in the ongoing management, coordination and integration of operation

activities within the Service Lifecycle



Understanding Service Management as a Practice and Service Operation principles, purpose and objective

Understanding how all Service Operation processes interact with other Service Lifecycle processes

The subprocesses, activities, methods and functions used in each of the Service Operation processes

Certificate: ITIL® Service Operation Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam

Course ID: ITL9338 Language: English Credits: 3 Credits to ITIL Expert PMI® PDUs: 24

The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence

How to measure Service Operation performance

Understanding technology and implementation requirements in support of Service Operation

The challenges, critical success factors and risks related with Service Operation

Course Logistics:






Course runs 08:00 A.M. – 5:00 P.M. each day – the exam can be schedule from 3:30 P.M. – 5:00

P.M. on the last day

Prerequisites:


Hold an ITIL Foundation Certificate or ITIL

There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

Course Material:

Participant reference material contains the concepts that are covered in the class and a workbook that

contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the

two sample exams released by APMG.

Examination:

Evidence of ITIL Foundation Certificate or ITIL v2 Foundation + Foundation Bridge Certificate and

completion of Service Operation Lifecycle course from an Accredited Training Provider is required to

sit the exam


the syllabus and the Service Operation book in preparation for the examination

The syllabus can be downloaded from: http://www.itil-officialsite.com


questions.

Exam duration is a maximum of 90 minutes for all candidates in their respective language

(candidates sitting the examination in a language other than their first language have a maximum of

120 minutes and are allowed to use a dictionary)


worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks


Credits:

Upon successful passing of the ITIL Service Operation Lifecycle exam, the student will be

recognized with 3 credits in the ITIL qualification scheme.


Agenda:

Day 1 Day 2 Day 3

1. Introduction 4. Service Operation Processes

Part 2

6. Operating Service Operation

2. Service Operation principles 5. Common Service Operation

Activities

7. Technology Considerations

3. Service Operation Processes

Part 1

8. Implementing Considerations

Lunch


Part 1

5. Common Service Operation

Activities

8. Implementation of Service

Operations


Part 2

6. Organizing Service Operation 9. Challenges, CSF and Risks

10. Exam Preparation/Mock

Exam

Exam

Homework (Review of the Day’s Materials)


ITIL

® Continual Service Improvement Lifecycle

Course Description:


with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the

management and control of the activities and techniques within the CSI stage, but not the detail of each of

the supporting processes. This course is designed using an engaging scenario-based approach to learning

the core disciplines of the ITIL best practice and positions the student to successfully complete the

associated exam.

Audience:

The CSI Lifecycle course will be of interest to:



Individuals who require a deeper understanding of the CSI stage of the Service Lifecycle and how

activities in this Lifecycle stage may be implemented to enhance the quality of IT service

management within an organization.

Certificate: ITIL® Continual Service Improvement Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam


IT professionals working in or new to a CSI environment who require and understanding of the

concepts, processes, functions and activities involved.


is one of the prerequisite modules.


Expert is a prerequisite.



service test managers and ITSM trainers.



Understanding Service Management as a Practice and CSI principles, purpose and objective

Understanding how all CSI processes interact with other Service Lifecycle processes

The sub-processes, activities, methods and functions used in each of the CSI processes

The roles and responsibilities within CSI and the activities and functions to achieve operational

excellence

How to measure CSI performance

Understanding technology and implementation requirements in support of CSI

The challenges, critical success factors and risks related with CSI







Course runs 08:00 – 5:30 each day – the exam can be scheduled from 4:00 – 5:30 on the last day

Prerequisites:


Hold an ITIL Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL ,


course)


desirable

Course Material:

Participant reference material contains the concepts that are covered in the class and a workbook that

contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the

two sample exams released by APMG.

Examination:

Evidence of ITIL Foundation Certificate and completion of CSI Lifecycle course from an Accredited

Training Provider is required to sit the exam


the syllabus and the CSI book in preparation for the examination.

The syllabus can be downloaded from:

http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx


questions.








Credits:

Upon successful passing of the ITIL CSI Lifecycle exam, the student will be recognized with 3 credits

in the ITIL qualification scheme.


Agenda:

Day 1 Day 2 Day 3

1. Introduction 3. Continual Service Improvement Process 5. Organization for Continual Service Improvement

2. Continual Service Improvement Principles

4. Continual Service Improvement Methods and Techniques

6. Technology for Considerations

7. Implementing Continual Service Improvement

Lunch

3. Continual Service Improvement process

4. Continual Service Improvement Methods and Techniques

8. Challenges, Critical critical Success Factors and Risks

9. Exam Preparation/Mock Exam

Homework (review of day’s material) Exam


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