pmo is four years old and evolving · demand • project management ... attendance • fragmented...
TRANSCRIPT
HOUSTON, TX, USA | 5–8 NOVEMBER 2017
#PMOSym
PMO17BR314
MetLife: Keeping Up in a Changing PMO World
Carol Andreu, VP, EAD PMO and Caroline Martinez, Director, EAD PMO
MetLife Global Technology & Operations
Introduction• MetLife Global Technology (GTO)
office in Cary, NC, USA
• The PMO manages 1,300+ projects
• PMO is four years old and evolving
toward an enterprise PMO
• Strong focus on strategic alignment,
customer satisfaction and value
delivery
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The Evolution of Our PMO
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2013- 2014
Forming & Norming
2015 Accelerate
2016
Evolve
2017
Elevate
• Control points for controlling schedules and cost
• A stopgap for project management
• Formal governance program
• Standard portfolio reporting
• Benefits reporting
• Training for project managers
• Standardized processes, tools and methodology
• Socialization of value, benefits and outcome programs
• Portfolio based on demand
• Project management consulting partner
• Trusted advisor• Host for project
management methodology and learning
• Competency center for project management practices
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METRICBUSINESSISSUE
• Project Organizational
Change Management (OCM)
• % adoption and success
(surveys)
• Customers not ready for
solution (lack of
adoption, project failure)
• Poor communication
with stakeholders
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METRICBUSINESSISSUE
• Training Academy – centralized
with over 2,000 visits per month
• Project manager monthly
forums with a regular 93%
attendance
• Fragmented project
communications
• Decentralized tools and
lack of up-to-date,
available training
•
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METRICBUSINESSISSUE
• Developed/standardized business
case development process for
effective portfolio management
• Increased project strategy
alignment by 89%
• Portfolio management
was decentralized
• Business case and value
not a primary focus
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METRICBUSINESSISSUE
• Devised a process and reporting to increase
standardization, minimize risk and enhance
transparencies to improve delivery execution
• Compliance scores improved from 67% to a
consistent 92%, and on-time, on-budget program
delivery increased by 22% month over month.
•
•
• Lack of proactive
program health
reporting
Closing
• Action plan to PMO leaders:
– Next week: Analyze gaps
– Next 90 days: Determine where you need to take action,
form an action plan, decide how you will measure success
and start implementation
– Next 12 months: Measure training, adoption and success
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Contact Information
Carol Andreu, Vice President
MetLife Global Technology Operations
Email: [email protected]
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