PLEASE NOTE:

Individuals registering for Single Day Registrations will only be allowed to attend CE Sessions

on the days for which they are registered/paid. Continuing education credit will be

reported only for the days registered. Also, session seating will be first-come, first served.

Due to space limitations and fire code restrictions, please anticipate that some

sessions will fill up and be closed.

ANOTHER PLEASE NOTE:

Representatives of vendor companies that have not purchased a

booth will not be allowed general access to the Trade Show

hall. Companies interested in potentially exhibiting in the

future can participate in a Trade Show Tour to learn more

about the Show. Those individuals must purchase a

Vendor Pass in order to participate in the Tour.

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8:45 TO 10:45 A.M.CONTINUING EDUCATION SESSIONS

CE SESSION #1The A.R.M.S. Length System: 7 to 1 ROI, Implementing Successful Revenue Teams

Presenter: Clint Maun, CSP, President and Senior Partner, Maun-Lemke LLC

This A.R.M.S. Length System utilizes a team-based approach to the implementation of a 12-week Plan that your organization would

develop. A “Super Team” of 10-12 individuals would be created and utilized, developing a 4-part “structure” which is the secret to success. The A.R.M.S. acronym stands for: Admissions (How we do admissions); Rightness (Do the right thing for the patient); Marketing (Not waiting for the phone to ring); and Sales (How to handle the phones, give tours, answer inquiries, etc.). After implementing hundreds of revenue enhancement projects nationwide, the presenter knows what is needed to grow post-acute revenue, specifically Medicare or Managed Care.

3 TO 6 P.M.ATTENDEE REGISTRATION

(Pre-Registrants and On-Sites)

3 TO 6 P.M.EXHIBITOR REGISTRATION

7:30 A.M. TO 7:30 P.M.ATTENDEE REGISTRATION

9 A.M. TO 7:30 P.M.EXHIBITOR REGISTRATION

7:30 A.M. TO 1:30 P.M.GOLF TOURNAMENT (SHOTGUN START AT 7:30 A.M.) & AWARDS LUNCHEON CHAMPIONSGATE GOLF CLUB

The FHCA 2012 Scholarship Program Golf Tournament offers a great time, and the opportunity to win a number of great prizes. Proceeds benefit FHCA scholarship programs. Sign up on the Golf Tournament Registration Form.

SUNDAY, JULY 29

MONDAY, JULY 30

6 TO 8:30 P.M.POLITICS IN THE PARK

Bring the whole family for a patriotic picnic. Gather around for conversations with Florida’s top legislative leaders and political candidates for the November 2012 election. Also featured will be FHCA’s Legislative Champions for the Elderly.

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The FHCA 2012 Scholarship Program Golf Tournament offers a great time, and the opportunity to win a number of great prizes. Proceeds benefit FHCA scholarship programs. Sign up on the Golf Tournament Registration Form.

hundreds of revenue enhancement projects nationwide, the presenter knows what is needed to grow post-acute revenue, specifically Medicare or Managed Care.

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MONDAY, JULY 30, CONTINUEDCE SESSION #2

What Will They Think of Next – Legal Issues Currently on the Front Burner with the Federal Government (repeated at CE Session #15)Presenter: Karen Goldsmith, JD, Goldsmith & Grout, PA

ZPIC audits are here to stay and are becoming more prevalent. This presentation will deal with these and other governmental audits, including what they include, the provider’s rights and responsibilities, and how to handle the audit. The new Independent Informal Dispute Resolution Process will also be discussed, including when it is available, how it is conducted, and how to prepare properly. In addition, the latest regulatory case law will be discussed, including how a single word can impact your date of correction, how to prove your date of correction when the survey is late, and how to avoid the most common deficiencies.

CE SESSION #3Social Media and the LawPresenters: Jennifer Mansfield, Partner; Michael Prendergast, Partner; and Shannon Hartsfield Salimone, Partner; all of Holland & Knight

This session got rave reviews at the 2011 Conference and will provide an overview of social media, what it is, and legal issues that arise through its use. The discussion will include employment law issues, defamation, intellectual property, testimonials/endorsements, and federal regulations, with particular emphasis on HIPAA compliance and health care related case studies. Key topics to include in employer policies, privacy policies, and terms of use will also be discussed.

CE SESSION #4Preventing Hospital Readmission and Managing Skilled Residents to Stability: The Emerging National Challenge for Nursing FacilitiesPresenters: Thomas Riemenschneider, MD, MBA, FACC, FAAP, Chief Medical Officer; Annamae McKerns, RN, CCM, Senior Director, Clinical Services; both of COMS Interactive, LLC; and Sherry Thomas, Director of Clinical Services, Whitehall of Boca Raton

The presenters have been instrumental in developing and validating an integrated, automated system of nursing care delivery that includes guided, standardized nursing assessments and supervisory care reviews. This system is based upon principles of disease management, outcomes measurement, and a process of Continuous Performance/Quality Improvement, all supported by clinical logic and decision-making processes. Learn how the disease management system has been fully implemented in well over 100 skilled nursing and assisted living facilities in 29 states, with care delivered to 15,000+ residents.

9:45 TO 10:45 A.M.CONTINUING EDUCATION SESSIONS

CE SESSION #5Dealing with Denial: MCO Style (repeated at CE Session #41)Presenters: Steve Jones, Shareholder; Timothy Powell, Manager; both of Moore Stephens Lovelace, PA; and Lana Waud, President, SNF Solutions

This session will cover the top reasons Managed Care companies deny claims, and how to avoid/ address those issues with system protocols and documentation. You will hear from both a billing expert frequently called in to assess and address AR problems and from someone who was on “the dark side,” developing protocols for the Medicare Advantage companies to help them identify claims to pend or deny.

CE SESSION #6Obtaining Agreements to Arbitrate Claims Arising from Long Term Care: Can We or Can’t We? (repeated at CE Session #42)Presenter: Andrew McCumber, Managing Shareholder, McCumber, Daniels, Buntz, Hartig & Puig, PA

Two recent opinions out of the Florida Supreme Court (Shotts v. OP Winter Haven and Gessa v. Manor Care of Florida, Inc.) attack the use of arbitration agreements in long term care facilities. Despite federal policies encouraging arbitration, these decisions create new avenues to more easily invalidate arbitration agreements in the long term care setting. This presentation explains the substantive and procedural impacts of these decisions and provides guidance on how to protect your facility’s ability to arbitrate.

FAAP, Chief Medical Officer; Annamae McKerns, RN, CCM, Senior Director, Clinical Services; both of COMS Interactive, LLC; and Sherry Thomas, Director of Clinical Services, Whitehall of Boca Raton

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TUESDAY, JULY 31, CONTINUED

2:30 TO 4:30 P.M.CONTINUING EDUCATION SESSIONS

CE SESSION #14Patient-Centered Care: Straightforward Methods for Implementation

Presenter: Clint Maun, CSP, President and Senior Partner, Maun-Lemke LLC

Today’s health care customers expect to be involved with their caregivers as partners with their care. They want their care to be patient-

centered so, as providers, we must move toward relationships where there are opportunities to impact satisfaction in individual circumstances. This session will outline simple, straightforward techniques that can be put in place to greatly enhance the patient experience, improve patient satisfaction scores, increase opportunities for repeat business, and assure customer loyalty.

CE SESSION #15 (REPEAT OF CE SESSION #2)What Will They Think of Next – Legal Issues Currently on the Front Burner with the Federal GovernmentPresenter: Karen Goldsmith, JD, Goldsmith & Grout, PA

CE SESSION #16Getting a Charge Nurse to Charge

Presenter: Khrys Kantarze, Consultant, Maun-Lemke LLC

This program is uniquely designed to help leaders enhance their ability to get the Charge Nurse to take charge! The material is uniquely

based on what hundreds of charge nurses have expressed as the factors that keep them from taking charge. Laugh as you learn practical techniques to permanently transfer the daily management responsibility to the nurse (and have them take it). Humorously exploring the barriers that prevent this transfer of responsibility from taking hold, participants will also experience many “ah-ha” moments as they learn how to develop their leadership style and skills for maximum impact.

CE SESSION #17Activity Staff: A Key Ingredient in a Successful Fall Prevention, Restraining, and Alarm Reduction Program

Presenter: Sarah Kneisler, RMT/NHA, Consultant/Owner, Senior Innovative Solutions

This session will focus on the role of the activity staff and other members of the interdisciplinary

team in relating the causes and consequences of falls in the elderly, and becoming equipped to function effectively as Falls Team Members to reduce the incidence and severity of falls and the use of restraints and alarms. This audience-friendly, interactive session will explore creative exercise and ambulation strategies such as Tai Chi, the “Walking to the Beat” activity, restorative programs, and scheduling of one-to-one and group activities to promote a culture of safety.

CE SESSION #18Sales: Impact Your Bottom Line with Effective Coaching

Presenter: Patty Cisco, MBA, President & Creative Catalyst, CISCO & CO

Visibility marketing and reputation are no longer enough to compete in today’s environment. The senior care environment has changed.

More providers are jumping into the market; more home-based services are being offered as options; and consumers are more educated, with greater access to information and resources. As a result of these changing market conditions, traditional sales management practices are out, and coaching is in. As a leader responsible for your sales and marketing staff, how do you motivate and inspire your team to reach their goals? This session will arm participants with the essential coaching techniques that are inherent in the science of successful sales, resulting in higher census and occupancy.

TUESDAY, JULY 31, CONTINUED

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prevent this transfer of responsibility from taking hold, participants will also experience many “ah-ha” moments as they learn how to develop their leadership style and skills for maximum impact.

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prevent this transfer of responsibility from taking hold, participants will also experience many “ah-ha” moments as they learn how to develop their leadership style and skills for maximum impact.

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TUESDAY, JULY 31, CONTINUED

7 TO 9 P.M.CONTINUING EDUCATION SESSIONS

CE SESSION #24Hot Topics for Hot Times with Clinical GuidancePresenters: Debbie Afasano, BSN, RNC, CDONA, HCRM, VP of Clinical Operations, Traditions Management; Barbara Gill, Director of Clinical Services, NuVision Management; and Susan Monteith, Clinical Services Coordinator, Southern Healthcare Management, LLC

FHCA’s Senior Clinicians Council serves all members through rapid email consultations on difficult clinical concerns as well as the provision of written practice standards. Highlights of hot topics and guidance provided over the past year will be presented by the Senior Clinician panelists, with a focus on how to reduce unnecessary rehospitalizations through improved admissions processes and communication with hospital discharge staff, improved staff competencies for identifying significant change, and recognizing the importance of close relationships with the facility medical director.

CE SESSION #25Critical Emergency Preparedness Strategies for LTC Facilities – A Discussion-Based ExercisePresenters: Robin Bleier, Principal, RB Health Partners, Inc.; Hilary Eiring, MPH, Health Policy Fellow/Project Manager, Centers for Disease Control and Prevention; and Joe Mello, Regional Manager, Small/Medium Business, Florida Power and Light Company

This session combines the findings of a recent Emory University survey of Florida nursing home administrators regarding their emergency preparedness strategies, with an interactive,

discussion-based exercise led by subject matter experts. Attendees will be presented with an impending hurricane scenario and asked to walk through decisions about issues such as the evacuation decision; managing communications with staff, families, residents, and the public; managing the acuity levels of residents; concerns about water and other essential supplies; concerns about utilities and power; staffing concerns; structural damages; and other issues. Along the way, attendees will learn about resources available to help health care facilities improve their level of preparedness and response.

CE SESSION #26Leadership: What in the World Do Our Followers Expect from Us?Presenter: Frederick Taylor, Jr., Executive Director, Consulate Health Care of New Port Richey

The objective of this session will be to afford each participant access to leadership principles that he/she will be able to implement within the management infrastructure of their own facility. The speaker has been published on the topic of pragmatic leadership and wants to give attendees the opportunity to be involved in a formal leadership training regimen. This program offers participants a leadership snapshot that they can use and also share with their management teams.

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WEDNESDAY, AUGUST 1, CONTINUED

CE SESSION #40Winning by Numbers: How Lean Leaders Get Employees to Think Like Owners (repeated at CE Session #45)

Presenter: Chris Calderone, President/Founder, Lean Homecare Consulting Group, LLC

In today’s health care environment, helping employees understand how their actions impact your bottom

line, customer, and quality outcomes has never been more important. This program will show owners and leaders how they can elevate the performance of their team members by helping them see the connection between their decisions and the financial success of your health care organization. Successful lean organizations break the silo mentality – learn how lean organizations help their employees foster “line of sight” thinking and how they help their employees see what they truly impact.

5:30 TO 6:30 P.M.CONTINUING EDUCATION SESSIONS

CE SESSION #41Dealing with Denial: MCO Style (repeat of CE Session #5)Presenters: Steve Jones, Shareholder; Timothy Powell, Manager; both of Moore Stephens Lovelace, PA; and Lana Waud, President, SNF Solutions

CE SESSION #42Obtaining Agreements to Arbitrate Claims Arising from Long Term Care: Can We or Can’t We? (repeat of CE Session #6)Presenter: Andrew McCumber, Managing Shareholder, McCumber, Daniels, Buntz, Hartig & Puig, PA

CE SESSION #43Nursing Home Administrator Tips for Mentoring Preceptors and AITsPresenter: Bobby Rosenthal, Member, Board of Nursing Home Administrators

Are you a Preceptor or AIT? Have you struggled with the relevant rules and regulations? Come chat with Bobby Rosenthal, member of the Florida Board of Nursing Home Administrators and the Board’s Probable Cause Panel, to hear how you can make your Preceptor or AIT experience successful. This very interactive session will allow you to talk one-one-one with an experienced board mentor to avoid some of the pitfalls that could come your way.

7:15 TO 11:15 P.M.CHILDREN’S FUN NIGHT

Children ages 4 and older will be safe, well-fed, and entertained while their parents attend Da Blooze Bros Fun Night for grown-ups. Space is limited, and reservations must be made in advance so that the counselor-to-child ratio is appropriate. Use the enclosed Attendee Registration Form to register your child for this Fun Night. The Hilton Orlando recommends Kids Nite Out for child care; they will provide the counselors for the Children’s Fun Night. For in-room babysitting services, call them at 800/696-8105, x0.

5:30 TO 6:30 P.M.CONTINUING EDUCATION SESSIONS

CE SESSION #41Dealing with Denial: MCO Style (repeat of CE Session #5)Presenters: Steve Jones, Shareholder; Timothy Powell,

your child for this Fun Night. The Hilton Orlando recommends Kids Nite Out for child care; they will provide the counselors for the Children’s Fun Night. For in-room babysitting services, call them at 800/696-8105, x0.

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Manager; both of Moore Stephens Lovelace, PA; and Lana Waud, President, SNF Solutions

CE SESSION #42Obtaining Agreements to Arbitrate Claims Arising from Long Term Care: Can We or Can’t We? (repeat of CE Session #6)Presenter: Andrew McCumber, Managing Shareholder, McCumber, Daniels, Buntz, Hartig & Puig, PA

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THURSDAY, AUGUST 2, CONTINUED

10 A.M. TO 4 P.M. PRECEPTOR PROVIDER TRAINING(WITH WORKING LUNCH)

Presenters will lead this interactive training program to qualify attendees to become preceptors and help shape the careers of new long term care administrators. Six (6) contact hours are earned for attending the course and ten (10) will be granted after you actually serve as a Preceptor. Handouts, lunch, and breaks are included. Use the Attendee Registration Form to register for $150, or register on-site for $175.

11 A.M. TO 12 NOONCONTINUING EDUCATION SESSIONS

CE SESSION #47QAPI – Quality Assurance and Performance ImprovementPresenters: Brad Graham, NHA, Administrator, Oak Manor Healthcare and Rehabilitation Center; Diane Stone, NHA, Executive Director, St. John’s Nursing Center; and LuMarie Polivka-West, Senior Director of Policy & Program Development, Florida Health Care Association

All skilled nursing facilities will be required to have a QAPI program by 2013 in accordance with the Affordable Care Act. In order to assist nursing homes to fulfill this new mandate to improve their services, CMS is in the process of developing and testing materials and resources for QAPI that will eventually be sent to all nursing homes. Florida’s four nursing homes’ participation in the CMS demo will be highlighted, with their year-long experience of QAPI implementation and discussion by a QAPI grant consultant. A key concern for discussion is how to overcome consumer advocates’ skepticism of a provider-driven QAPI process.

CE SESSION #48How Much Will Health Care Reform Cost?Presenter: Nancy Rehkamp, Director of Health Innovations, Health Care, CliftonLarsonAllen LLP

Many questions remain unanswered as we sort through health reform’s complicated requirements and sometimes unwritten rules. This session will provide attendees with up-to-date information related to specific factors and proposals and their effect on senior housing providers. What we do know is that reforms to payment, care delivery models, and alignments of health care providers are happening and are not waiting for other federal health care reform changes. This program will present information about how the changes are evolving around the country and across Florida and what senior living providers can do to prepare and assure they are part of the new models.

CE SESSION #49Preparation for Value-based ReimbursementPresenter: Gregory Hathorne, CPA, Partner, CliftonLarsonAllen LLP

A couple of the most influential trends in health care today are Accountable Care Organizations (ACOs) and Value-Based Reimbursement (VBR). ACOs are meant to redistribute the risk in managing episodes of care. Concurrently, Value-Based Reimbursement is being introduced as an approach in which regulators inspect post-discharge care and how patients are managed. This presentation will review the current thinking on VBR, compare the past with the present and the likely future, and discuss key metrics that can help providers prepare for and excel in this new environment.

1 TO 3 P.M.CONTINUING EDUCATION SESSION

CE SESSION #50Leadership in Turbulent Times: Survival Strategies that Work! (repeat of CE Session #44)Presenter: Joanne Smikle, Consultant, Author, Speaker, Smikle Training Services

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how to overcome consumer advocates’ skepticism of a provider-driven QAPI process.

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