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...fill out all sections marked with ** while you wait. Please. Kindly turn off all cell phones and computers. Fresh 2012. Cornell Career Services. Remember to check your spam/junk box for emails from Nancy and the Extern Program. Nancy Law 607 255 9046 [email protected] - PowerPoint PPT PresentationTRANSCRIPT
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Nancy Law 607 255 9046 [email protected] 203 Barnes Hall
FRESH 2012 Kindly turn off all cell phones and computers
CORNELL CAREER SERVICES
Remember to check your spam/junk box for emails from Nancy and the Extern Program
TODAY• An Overview of the FRESH
Program• Our Procedures and Expectations
• Guidelines for Student Preparation• Problems/Cancellation Procedures
• Follow-up Procedures after Externship
ORIENTATION • Expected to stay the whole meeting
• If you leave, name in upper right hand corner of your completed hold harmless form, and leave in the folder on my chair at front desk.
• Rigid Procedures
• High level of student behavior is expected
HORROR STORIES
HORROR STORIES FIRST FLOOR LOBBY OF SPONSOR’S DOWNTOWN MANHATTAN BUILDING
Plan to leave a good first impression. Leave your loved ones at the curb.
HORROR STORIES
HORROR STORIESEDITOR-IN-CHIEF OF
A MAJOR ART MAGAZINE
Unprepared to ask intelligent questions
Did not demonstrate enthusiasm or motivation.
Be prepared and willing to have a good experience.
HORROR STORIES
One student “thought” he might be sick the following week.
It would be YOUR responsibility to contact the sponsor, and copy us in the apology letter.
HORROR STORIESBANKING BUSINESS
ENVIRONMENTFell asleep during a conference call and during a client meetingDidn’t come prepared and had no questions or input.
Sponsor got impression that only Juniors/Seniors are mature and focused enough for shadowing.
HORROR STORIES PRODUCER OF TWO LONG-RUNNING
BROADWAY SHOWSPassive and shy, and had done no research on the Theatre or the very popular shows the sponsor produces.
Take advantage of the opportunity, because sponsors will notice!
HORROR STORIES HAVE BASIC UNDERSTANDING OF OFFICE ETIQUETTE
If unsure, ask for or to clarify instructions…don’t assume you know protocol.
HORROR STORIES CROSS-COUNTRY CORPORATE EXTERNSHIPDid not complete the
assignment
Insisted on using his cell phone, claiming it was his mom.
Take experience seriously, it reflects poorly on Cornell, and is disrespectful.
HORROR STORIES SPONSOR IN NEW ENGLAND FOR WEEK-
LONG EXTERNSHIP
Last-minute cancel saying car was not adequate to make the trip;
Sponsor forced to work overtime to finish planned research project
Plan ahead and don’t make excuses.
HORROR STORIES OVERNIGHT WITH SPONSOR
Respect sponsor’s personal property including food, phone, pets, books/magazines, cleanliness…
Ensure a communication method…Have your sponsor’s cell number!
Meeting off-site? Lost?
HORROR STORIES HIGH LEVEL INVESTMENT BANKER INFORMATIONAL
INTERVIEWStudent began asking rapid-fire questions one after another, as if a reporter or hyper job seeker.
Informational interviews are relaxed interactions; seek a mock interview in your college.
EXPECTATIONSYour actions influence the way Cornell is viewed by the sponsor’s colleagues and organization.
REPRESENT CORNELL
WELL!
EXPECTATIONS FULFILL YOUR OBLIGATIONSSeemingly benign mistakes can affect
you, the organization and Cornell.
EXPECTATIONS COMMUNICATION
Follow instructions for contacting your sponsor, and remember to communicate in a business-like manner.
WHAT TO EXPECT
CommunicationPrepare questions/ideasDiscuss activities in advance with sponsorRequest an agenda
Request 10-15 minute discussion about the organization/industry
Reaching your sponsor – it may take a dedicated effort
WHAT TO EXPECTExpect Date/Activity changes – if a sponsor cancels: Contact Career Services immediately to attempt to find a replacement, and follow up in writing to sponsor (copy to us) to apologize and thank them for the opportunity.
PROBLEMS DURING 2-DAY VISITS
Communication is keyCall us for adviceDiscuss/Negotiate with sponsor
NOT ENOUGH TO DO?
Ask permission to speak to others
Read feedback (snapshots online), know expectations
Career field meet your interests?
Activities as ideas and not expectations
CAREER EXPLORATION
Build a network of career contacts
ASSESS YOUR FIT
Work atmosphereCorporate vs. start-up culturePhysical workstation (Cubicle? Computer? Travel?)
the FRESH Program is not a job search serviceREMEMBER
FOLLOW-UP
Send a thank-you note to sponsor within one week of externship.
You may confirm your interest in the field, not put the sponsor on the spot for jobs.
GUIDELINES
Please turn to Page 11
GUIDELINES
Name of extern(s) matched with sponsor Sponsor’s genderPreferred address and phone
SPONSOR CONTACT SHEET
GUIDELINES
These are not exclusiveDo not let a week go by with only one attempt
SPONSOR CONTACT SHEET
Preferred method of contact and best time to reach
Pay attention to this to facilitate conversation
BEWARE OF E-MAIL
Guide on p. 6.Ensure
communication is positive.
“Due to his grammar mistake, Wilbur found a position. It just wasn’t the one he wanted.”
Negotiating Dates: Plan to have at least 3-5 business days open for negotiation. You want to fit into your sponsor’s schedule.
GUIDELINES SPONSOR CONTACT SHEET
Two Sponsors - Contact bothDoes one already have a date in mind? If not, Schedule longer one first.
Externship Length is specified by sponsor.
If you cannot do the time on the form, see us TONIGHT instead of calling/negotiating with sponsor.
GUIDELINES SPONSOR CONTACT SHEET
Research the organization. Information available on the web, the Career Services library, and JGSM library.
Gain more from the experience.
Request information from the sponsor.
GUIDELINES
SPONSOR CHANGES/CANCELLATIONS
Sponsor schedules change – If changes create traveling issues, discuss with sponsor or contact us.Externship canceling - Be understanding of security/liability standards, loss of job, etc. Come see us right away for an alternate placement.
Nancy Law 607 255 9046 [email protected] 203 Barnes Hall
DON’T FORGETProof of vaccinations may need to be provided for certain externships.
Proof of Citizenship, if sponsor requires it.
Your sponsor’s contact sheet information.
Elevator speech: Introduce yourself and interests, not full statistical summary of your life
About the time of an elevator ride
Could meet the company president!
INTRODUCTIONS &
HANDSHAKES
LOGISTICS
Call the sponsor between February 28th-March 7th.
Review special contact info: follow any notes, alternate contacts or numbers, or updates to your sponsor’s availability that week.
FIRST CONTACT
Suggest what you would like to get from your externship.
Review your essays so you remember what YOU said, and the
sponsor read!
Have in mind your suggestions for dates that
might work for you
PREPARATION
If you get sponsor’s voicemail, Speak slowly, give your name,
phone, emailAsk for a good time to call
Do not mention for them to call you back
FIRST CONTACT
VOICEMAIL
Introduce yourself. Use their formal name
Discuss/confirm date(s) of visit
Learn particulars: dress code, security clearance, required
forms, and first meeting place
Discuss content of externship
FIRST CONTACT
GOALS
Directions to extern site (parking and fees)
Meeting place for the first day
Arrival and departure times for work hours
FIRST CONTACT OTHER PARTICULARS
Expected attire Lunch options/arrangements
(check in advance what money you will need; don’t assume the
sponsor will pay). Special arrangements
(insurance waivers, security checks, liability clearance, etc.).
FIRST CONTACT OTHER PARTICULARS
PREPARE EARLY
THEY might call you
CONFIRMATION LETTER Letter summarizing:
The details of your externship, date(s), time, location, first meeting, your interests and what you hope to gain from this experience.
Send the letter as soon as possible after the initial call (while conversation is fresh in your mind).
CONFIRMATION CALL One week before the externship begins, call to confirm dates, times, and directions. Give your sponsor any change in information about where you can be reached.
Check you are on their calendar.
PRIVATE PRACTICE PEDIATRICIAN
Student waited until 3 weeks after the contact period to reach out to sponsor because he had “gotten busy.” Sponsor did not receive message well and cancelled.
Student did not realize he was being inconsiderate, but finally learned that as a pre-med, he had to be more responsible.
INFORMATIONAL INTERVIEW PLANNINGPlanning logistics:
• Exactly where/when will you meet?
• Get their cell phone #
• Be relaxed, treat as a conversation
TUTORIAL: http://www.quintcareers.com/information_before.html
INFORMATIONAL INTERVIEW PLANNINGTypes of Informational Interviews
• Skype/phone• In/out of office• Over coffee,
lunch, or dinner
READ: How Does an Informational Interview Work? Kate Lorenz, CareerBuilder.com Editor
KEY ELEMENTS IN PLANNING
EXTERNSHIPS• Be ready to be open about your ideas
• Know about current campus events/recent construction
What to ask your sponsor:• What resources to use to research in advance?• Basic information about the sponsor (interests,
background, career choices/changes)?
Do NOT wait until your externship to request informational interviews outside sponsor’s area.
KEY ELEMENTS FOR SUCCESSFUL EXTERNSHIPS
• Be Responsible - Prepare answers to questions by researching/using experience.
• Be Outgoing – But not gushy or annoying.
• Don’t force sponsor to engage you in conversation.
• Self-Assessment Questions – “Sell” yourself.
TIPS AND ADVICE • It takes clearance for employees to have visitors, (often requires 3-4 weeks advance notice).
• Lead the conversation if necessary.
TIPS AND ADVICE Be willing to learn all you possibly can. Do not focus on only
one aspect or topic of the work situation.
VP OF GOLDMAN SACHS
Student did not show up nor call the sponsor. The sponsor had confirmed the date.
He waited to hear from the sponsor, and never tried to call himself. He lost out on the experience.
CULTURAL EXPECTATIONS?
If you are new to the American business environment…Or travel cross-country for the externships…Don’t assume that cultural norms are the same as you expect! Research!
BAD INITIAL PHONE CALL SITUATION
Please see us immediately if anything makes you feel uncomfortable or uneasy. They won’t sponsor again.
WHAT DO SPONSORS LOOK FOR IN A
STUDENT?• Courtesy
• Professionalism and Preparation• #1 Interest and Enthusiasm
VP OF MAJOR CORPORATION
TOO casual, asking unrelated questions (time for golf).
Take opportunity seriously. Use as a learning opportunity.
DRESS APPROPRIATE FOR THE BUSINESS
SETTING
Be aware of the environment and act accordingly. Respect people and their time.
Vs.
Check and change: ringtones, voicemail, and email signatures!
TRAVELING?FIRST IMPRESSIONS DO
COUNT!
Be sure to review your suit and clothes from the front AND the back!
NUTRITIONIST AT A MAJOR HOSPITAL
Not all fields are FUN. Be attentive and interested in the opportunity.
BUSINESS ETIQUETTE (PAGES 5-6) • Email – Spell check and remove signatures.
• Calling - Do not interrupt a call with Sponsor. Leave productive messages,
and be persistent.
• Voicemail - Check your messages for professionalism.
• Wireless Etiquette - Cell phones, pagers, Blackberry iPods -- NOT
appropriate in the workplace. Don’t be too informal.
PLASTIC SURGEON IN CALIFORNIA
Student lack of commitment and irresponsibility. Take responsibility for your mistakes. Be respectful and mindful of your actions.
Timeliness: • Ask in advance and • BE ON TIME.
BUSINESS ETIQUETTE (PAGES 5-6)
Respect:
• Confidentiality
• Privacy
• Personal Space
EXTERN QUOTES
““
EXPECTATIONS OF YOU
Behavior
Respect “basic rules” of the field and your Sponsor. Know that you are a guest.
Professionalism
BE AWARE OF YOUR SURROUNDINGS
Who’s Listening?
BUSINESS ETIQUETTE
Networking - Meet people, keep in touch. Ask for business cards and send thank-you notes to all involved with you. Consider making a contact card to give to colleagues who ask (not very expensive!).
MAKE THAT CALL!
BUSINESS ETIQUETTEEnjoy Yourself! - In a responsible and professional way representative of
Cornell.
FOLLOW-UP PROCEDURES
Resumes: may include the externship experience under other or relevant experience, accurately listing the length as one day/week.
QUESTIONS?
KEEP IN MIND:• Tell us: contact sheet errors
• Be patient with sponsor and schedule
• Attempt to schedule a time to talk, even if email preferred
• Sponsor does not have Guidelines, may be less prepared
• Ask pronunciation of names
STATEMENT OF PARTICIPATION• Cancel: explain in writing in advance,
and will copy the Extern office on the message
• Complete the written student evaluation.
• Understand that I am NOT covered by Cornell insurance, and may or may not be covered by the employer, in the event of injury, accidents, personal loss, or other occurrences during the externship.
• If do not follow through, I will lose future externship eligibility.
REMEMBER ...fill out all sections
marked with **
CONTACT SHEETS
A-K: Front of room
L-Z: Back of room
CONTACT US
Rita Boratav607 255 [email protected] Nancy Law607 255 [email protected]
Or stop by 203 Barnes Hall!