play like a champ - southlake's high peformance game
TRANSCRIPT
City of Southlake Strategy Map
The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and
unrivaled quality in everything that we do.
Fulfill OurMission
Live Our Core Values
PromoteLearningand Growth
ProvideFinancialStewardship
Serve OurCustomers
C1 Achieve the highest standards
of safety and security
C3 Provide attractive and unique spaces for enjoyment of personal
interests
C4 Attract and keep top-tier businesses to drive a
dynamic and sustainable economic environment
C2 Provide travel convenience within
City and region
B6 Optimize use of
technology
B1 Achieve best-in-class status in
all City disciplines
B5 Improve performance of
delivery and operational processes
B4 Provide high quality customer
service
B2 Collaborate with select partners to implement service
solutions
F1 Adhere to financial management principles
and budget
F3 Achieve fiscal wellness standards
F4 Establish and maintain effective internal controls
F2 Invest to provide and maintain high quality public
assets
Manage theBusiness
Safety and Security
L2 Enhance leadership
capabilities to deliver results
L3 Attract, develop and
retain a skilled workforce
L1 Ensure our people understand the
strategy and how they contribute to it
L4 Recognize and
reward high performers
C5 Promote opportunities for partnerships and
volunteer involvement
Deliver on OurFocus Areas
Integrity Innovation ● Accountability ● Commitment to Excellence ● Teamwork
B3 Enhance resident quality of life and
business sustainability through tourism
L5 Empowerinformed decision-
making at all levels in the organization
InfrastructureQualityDevelopment
MobilityPerformance Managementand Service Delivery
Partnershipsand Volunteerism
20122006 2007 2008 2009 2010 20112005
• CC developed VMV, & Focus Areas
• Dept. Workplans created
• Conducted citizens Survey
• Created first strategy map
• Implemented dept. business planning citywide
• Aligned budget with strategy map
• Conducted citizens survey
• Conducted citizens survey
• Began working on Focus Area metrics
• Implement High Performance Organization Model
• Implement strategic communications plan
• Create a city wide scorecard
• Conduct citizen survey
• Create a comprehensive workforce strategy
• Create an Employee Value Proposition
• Create first annual performance report
• Developed strategic communications plan
• Revamped Focus Area Cabinets
• Introduced Focus Area Cabinets
• Developed performance contracts for Directors
• Created values teams
• Implemented employee values recognition program
• Started Business Plan pilot program
• Conducted first Lean process improvement
Current Southlake HPO Model
Customer Needs
Employee
Involvement
Self-directing Work Teams
Integrated Technologies
Organizational Learning
Process Improvement
According to whom are
we?
External Partners
Neighboring Cities
Vendors
Tourists/shoppers
Regional Partnerships
Customer Needs
Employee
Involvement
Self-directing Work Teams
Integrated Technologies
Organizational Learning
Process Improvement
Employee Empowerment
• Flat and lean hierarchy
• Heavy team emphasis throughout organization
• Paper work minimized
• Rapid decision making emphasized
• People are empowered to do “whatever it takes” to get the job done
• Provide knowledge, skills, and information to make good decisions
Self-directing Work Teams
• Empowered to make decisions about planning, doing, and evaluating their work
• Sometimes called self-managing or self-leading work teams
• Utilizes employees’ expertise and knowledge
• Need for employees to manage themselves
Integrated Technologies
• Focus on providing flexibility in service delivery
• Involves job design and information technology
• Key components are real time or on demand systems
• Make strategic use of technology
• Need to be willing to change at an accelerated pace
Organizational Learning
• Organizations gather information to anticipate future changes
• Encourage personal learning, renewal, growth, and change
• Requires seeking and using feedback
• Benchmark and study “best practices”
• Values creativity and innovation
Process Improvement
• Strong commitment to high quality results, continuous improvement, and meeting customer needs
• Encourage employees to do their own quality planning and checking
• Redesign, reengineer, and reinvent key strategies, structures, and systems
• Complete tasks right the first time