Planning for the Next Five YearsAGTA FT MYERS

VTOD Today

SuperShuttle Today

Austin Miami Baltimore New YorkBoulder OntarioBurbank Orange County Dallas Denver Ft Collins Phoenix Kansas City RaleighLos Angeles San FranciscoLong Island Sacramento Long Beach Tampa Minnesota WashingtonPittsburg OrlandoHouston San Diego

Main Focus

Reservations technology Dispatching technology Payment options Safety requirements Vehicle changes/alternative fuels Customer feedback Contracts

Reservations Today

Currently SuperShuttle uses many options for customers to make reservations.

• Online reservations account for 41%

• Third party reservations account for 4%

• New mobile applications account for 2%

Online reservations will continue to increase

Third party options will increase

Mobile applications will become easier and be more widely used

Return reservations made on board

Customer history

Increase in thru ticketing

Reservations in 5 Years

GPS technology is standard stuff

Mapping systems are standard as are turn by turn directions

Auto routing is available

Voice communications using cellular

Dispatch Today

Faster capabilities will require upgraded systems

Real time routing will be improved

Reduced manpower-manage to less exceptions

Voice communications on MDT units

Smaller, more efficient MDT units

Dispatch in 5 Years

All credit cards accepted

Prepaid reservations Cash

Payment Options Today

Increase in cc payments

Prepaid reservations on mobile applications

Automatic payment through smart phone (NFC)

Ticket options at curbs-Bar code

Prepaid transportation cards

Payment Options in 5 Years

On board cameras on every vehicle

On board sensor device to record driving behavior

Safety in 5 Years

Smaller vehicles in areas of less density

Alternative fuels (Propane, CNG, SULEV) in most markets

More amenities such as Wi-Fi, flight tracking…

Vehicles in 5 Years

Today if you have a bad experience you tell 10 people who tell 10 people…..

In 5 years time, social media will reach such a level that 1 bad experience could be communicated to millions!

Customer Feedback

Currently SuperShuttle only operates in markets that we have a contract. As airports will need to continue to look for new types of concession agreements and increase revenues, our industry will need to be more diverse in it’s business and less dependent on those contracts.

Contracts

Planning for the Next Five YearsAGTA FT MYERS