Place Survey Workshop

5th August 2008

Phil ChallonerCommunications Manager

Paul Wright Head of Communities & Regulatory Services

Chris WrightPrincipal Research Officer, Research

Sandwell

Opinions are made to be changed – or how is truth to

be got at? Lord Byron

Communities in Control

A key government driver is about putting citizens and communities in control:

Examples include:• Community Empowerment Action

Plan and White Paper• Policing Green Paper

What can we do?

Need to co-ordinate action on two fronts

• Service Quality• Reputation Management

And consider• drivers for improving performance and confidence

in the council and its partners• targeting our resources• key factors that will influence the outcomes of this

and other surveys

Comprehensive Area Assessment

3 key questions:• How well do local priorities express

community needs and aspirations?• How well are the outcomes and

improvements needed being delivered?

• What are the prospects for future improvement?

Evidence to support CAAMight include: • Views of service users, residents,

community groups, third sector organisations, other stakeholders

• Self-evaluation• National Indicator set and other

nationally available data• Local performance management

information• Inspection, regulation and audit findings• Other intelligence or briefings

Influencing SatisfactionSurveys such as the Place Survey and other

operational data can help us understand satisfaction levels across the Borough

• All services have a part to play in influencing overall satisfaction and perceptions of the borough

• The LGUSS (or BVPI survey) has shown us the key drivers for residents’ satisfaction

• Evidence shows that by targeting communities or geographical areas where improvements are necessary, we can improve satisfaction scores

Factors driving satisfaction

St. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. Pauls

Old WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld Warley

BristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnall

LangleyLangleyLangleyLangleyLangleyLangleyLangleyLangleyLangley

Cradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley Heathand Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hill

TividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldbury

Soho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoria

Greets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets Greenand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyng

West BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichCentralCentralCentralCentralCentralCentralCentralCentralCentral

GreatGreatGreatGreatGreatGreatGreatGreatGreatBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridge

TiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonGreenGreenGreenGreenGreenGreenGreenGreenGreen

Princes EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces End

HateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHeathHeathHeathHeathHeathHeathHeathHeathHeath

WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburySouthSouthSouthSouthSouthSouthSouthSouthSouth

CharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontwith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Vale

WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyNorthNorthNorthNorthNorthNorthNorthNorthNorth

Great BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat Barrwith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew tree

Friar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar Park

NewtonNewtonNewtonNewtonNewtonNewtonNewtonNewtonNewton

SmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwick

AbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbey

RowleyRowleyRowleyRowleyRowleyRowleyRowleyRowleyRowley

BlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheath

% dissatisfied with the waythe authority runs things

< 20.2%20.2 - 22.4%22.5 - 24.9%25.0 - 27.4%27.5% & over

© Crown Copyright.All rights reserved.

Sandwell M.B.C.Licence No LA 100032119 (2008)

St. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. PaulsSt. Pauls

Old WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld WarleyOld Warley

BristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnallBristnall

LangleyLangleyLangleyLangleyLangleyLangleyLangleyLangleyLangley

Cradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley HeathCradley Heathand Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hilland Old Hill

TividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleTividaleOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldburyOldbury

Soho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andSoho andVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoriaVictoria

Greets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets GreenGreets Greenand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyngand Lyng

West BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichWest BromwichCentralCentralCentralCentralCentralCentralCentralCentralCentral

GreatGreatGreatGreatGreatGreatGreatGreatGreatBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridgeBridge

TiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonTiptonGreenGreenGreenGreenGreenGreenGreenGreenGreen

Princes EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces EndPrinces End

HateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHateleyHeathHeathHeathHeathHeathHeathHeathHeathHeath

WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburySouthSouthSouthSouthSouthSouthSouthSouthSouth

CharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontCharlemontwith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Valewith Grove Vale

WednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyWednesburyNorthNorthNorthNorthNorthNorthNorthNorthNorth

Great BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat BarrGreat Barrwith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew treewith Yew tree

Friar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar ParkFriar Park

NewtonNewtonNewtonNewtonNewtonNewtonNewtonNewtonNewton

SmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwickSmethwick

AbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbeyAbbey

RowleyRowleyRowleyRowleyRowleyRowleyRowleyRowleyRowley

BlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheathBlackheath

% satisfied with the waythe authority runs things

< 48.1%48.1 - 49.9%50 - 54.9%55 - 59.9%60% & over

© Crown Copyright. All rights reserved.

Sandwell M.B.C. Licence No LA 100032119 (2008)

Satisfaction with the way the Authority runs things

The Place Survey• Replaces the BVPI Satisfaction Surveys• A single survey about Place

– not specific to any one agency or service– not specific to any particular client group

• First survey will be carried out in Autumn 2008, and every 2 years after that

• Sandwell have commissioned Ipsos MORI to carry out the survey on our behalf

Methodology

Very similar to the BVPI general survey• Run by Councils• Postal methodology• 1100 responses required• Post Office small users address file

(PAF) will form the sampling frame• The survey begins on 29th September

Questionnaire• Questions will collect data for 18 of the

National Indicators– Topics covered include satisfaction with the

area as a place to live, voluntary work, ASB, and health

• Other surveys will collect data for a number of other NIs

• Additional classificatory questions will enable analysis for groups within the population and areas of the borough

Influencing NIs

• Service improvements need to be taking place this summer

• Not just about “playing the game” – more about real changes that are sustainable

• Probably a number of NIs where your service has a role to play

• A number of these indicators form part of the LAA, and all 18 have a role in CAA

Overall SatisfactionNI Indicator Type

5 Overall/general satisfaction with the area

Satisfaction(LAA indicator)

138 Satisfaction of people over 65 with both home and neighbourhood

Satisfaction

CommunityNI Indicator Type

1 % of people who believe people from different backgrounds get on well together in their local area

Perception(LAA indicator)

2 % of people who feel that they belong to their neighbourhood

Perception

22 Perceptions of parents taking responsibility for the behaviour of their children in the area

Perception

23 Perceptions that people in the area treat one another with respect and consideration

Perception

140 Fair treatment by local services Perception

Governance

NI Indicator Type

3 Civic participation in the local area

Participation

4 % of people who feel they can influence decisions in their locality

Engagement(LAA indicator)

Engagement & Participation

NI Indicator Type

27 Understanding of local concerns about anti-social behaviour and crime by the local council and police

Engagement

37 Awareness of civil protection arrangements in the local area

Engagement

6 Participation in regular volunteering

Participation

ASBNI Indicator Type

17 Perceptions of anti-social behaviour

Perception

21 Dealing with local concerns about anti-social behaviour and crime by the local council and police

Perception(LAA indicator)

41 Perceptions of drunk or rowdy behaviour as a problem

Perception

42 Perception of drug use or drug dealing as a problem

Perception

Health & Service DeliveryNI Indicator Type

119 Self-reported measure of people's overall health and well-being

Perception

139 The extent to which older people receive the support they need to live independently at home

Perception

Useful Websites

• Performance Portal on the Council’s intranet

• www.communities.gov.uk/publications/localgovernment/placesurveymanual0809

• www.audit-commission.gov.uk

• www.communities.gov.uk/localgovernment/

• www.researchsandwell.org.uk

Workshop 1

How will you and your service area influence residents’ opinion of

Sandwell?

Workshop 2

Where should we be targeting our resources for

optimum effect?