pkb3105 the communication process

8/3/2019 PKB3105 The Communication Process

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Communication is theprocess of sending and

receiving informationamong people.

COMMUNICATION


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Feedback


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Message

verbal non-

verbal


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Speaking

Body language Visual images

Writing


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oral

can either be face-to-facecommunication, a

conversation over thephone or on the voice chat

over the Internet

Spoken conversations ordialogs are influenced byvoice modulation, pitch,

volume and even the speedand clarity of speaking

writing

can be either via email,letter, message

The effectiveness of writtencommunication depends on

the style of writing,vocabulary used, grammar,

clarity and precision oflanguage


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includes the overallbody language of theperson who isspeaking, which willinclude the bodyposture, the handgestures, and overallbody movements

The facial expressionsalso play a major rolewhile communicationsince the expressionson a persons facesay a lot about his/hermood

Bodylanguage

is the conveyanceof ideas andinformationthrough creation ofvisualrepresentations

associated with two

dimensional images,it includes: signs,typography,drawing, graphicdesign, illustration,colours, andelectronic resources,

video and TV.

Visual


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Formal

is straightforward, official andalways precise and has a stringent

and rigid tone to it.

includes all the instances where

communication has to occur in aset formal format

can also occur between twostrangers when they meet for the

first time

informal

includes instances of freeunrestrained communicationbetween people who share a

casual rapport with each other

does not have any rigid rulesand guidelines

no need to boundaries of time,place or even subjects for that

matter


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Greeting and introducingpeople


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Goodmorning

Goodafternoon


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Goodevening


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How are

you?

Im fine.

Thank you

Hello


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Hello. ImMaria

Hi. Im Peter@

Nice to meetyou. Im Peter

What is

yourname?

My name isAlia


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Who areyou?

You cancall meAmin

How old

are you?

Im 8 years

old


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Good night

Good byeBye. See

you

pkb3105 the communication process

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