pixstar and fedex collaboration (final) reduced - copy
TRANSCRIPT
UsingBusiness Intelligence Dashboards
Andrew D. DukeSAP Government at Carahsoft Technology [email protected]
Andy MillsManager of BI and Data Warehouse, FedEx Services [email protected]
George ReissigFounder and CEO, Pixstar , Inc. [email protected]
Increase Management Efficiency
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Overview
Collaborative Team Environment
=Buy-In & Adoption
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Who is FedEx Office?
1,800 Centers USA & Canada Acquired by FedEx in 2004 We “Make It, Print It, Pack It and
Ship It”
Billions of pages printed Millions of posters, banners & signs created Tens of millions of minutes of computer
rental Millions of packages shipped
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Business Intelligence Challenges at FedEx Office
Highly distributed reporting environment Confusion on the meaning and the grainNo focus on key metrics to improve performanceLimited data governanceNo experience in dashboards or portal integration
These are many of the same challenges facing government agencies today
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A Center Manager’s Daily Challenge
Add pictures here of reports and print outs and spreadsheets
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Why Did We Change?
1. New COO = New Ideas
2. IT & Business teams focused on Operation reporting & efficiency
3. We tried to buy a solution & failed
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What We Wanted To Accomplish
Simplify the message - KPIs
Focus on performance
Consolidate reporting
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The Importance of Key Performance Indicators
Too many metrics Concentrate on the four pillars of center management
– Revenue/Sales– Payroll– Quality– Shipping
Definition and underlying quality of data are keyWilling to change in line with business evolution
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How We Changed BI
Core Team
Agile Development
External Partnership
Organizational Change
Marketing BI
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Selecting the Right External Partners
Required a partner that had experience in portals & dashboards– Partner would define the architecture standards that delivered the new portal– Required to work on site as part of the core team– Engaged in an iterative/agile approach– Responsible for training/mentoring internal FedEx in Xcelsius– Post implementation support
Selection process – three partners reviewed– PIXSTAR selected as ‘best fit’
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Who is Pixstar?
Collaborating with government & commercial clients since 1998 Pixstar Delivers... At the Speed of Market Change®
IT & Professional Training
Specialties
Business Intelligence Data Warehousing Custom IT Solutions Program Management
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Disciplined Agile for Business IntelligenceTM
Works in tandem with SDLC artifacts creation Tight, strong project
management Compact & efficient
development teams Iterative process to show
rapid results
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Delivered ICE in 6 months
Defined KPIs and
Architecture
Built a secure portal and workflow
Tested and tuned
Trained and Deployed
Createdaggregations
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A Snapshot of ICE (In Center Excellence)
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A Snapshot of ICE – Level 2
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A Snapshot of ICE – Appropriate Visuals
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A Snapshot of ICE – Peer Comparison
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Performance Coaching and Recognition
Integrated MS SharePoint workflow with the ICE PortalCoaching Points allocated to individuals with actions
integrated to training and procedures – closed loop “Kudos” recognizes good performanceAll linked to “Actionable Insights”
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The Results Center/Store Impact
– Huge sustained usage – 3,000+ direct users plus >20,000 consumers of data– Encouraged healthy competition via peer comparison – Part of the daily communication process to all team members
Business Benefits– Managers have more time to improve performance– Easier to focus on the important issues such as revenue, quality and people– Year over year revenue improvements
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The Feedback
Kim Dixon – COO FedEx Office“I consider ICE a true game-changer for FedEx Office field operations. It provides a great visual dashboard of key metrics. With ICE, it’s easy to spot areas of strength and weakness so you can take quick action to improve performance. This is really the next generation of reporting and managing our business.”
Jeff Fedro – District Manager Plano“ICE is the ABC of reporting. It simplifies the lives of our field leaders and actually creates a “one-stop-shop” when it comes to reporting a center, district, or region’s current and past operating performance. Fantastic Tool!”
Dave Herstowski – District Manager“After viewing the snapshot for the first time, I found myself in a cliché Hollywood flashback. I suddenly saw all the hours spent drilling down for those reports flash right before my eyes. I thought of the future generations that would have all this time back to develop their team and customer’s experience. I am very proud of the team that developed this solution and appreciate the fact that this product was developed specifically to reduce stress in the field and take care of our customers. Thank you.”
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The Benefits of Using Pixstar
Dashboard Design– Best practice design – style, refresh speed, levels of dashboard & integration
with reporting tools– Top down analytics design allowed use from center to CEO
Agile Methodology– Iterative development– Corporate governance & documentation
Partnership– Part of the team from day one– Total collaboration & commitment
Knowledge Transfer– FedEx in-house team trained fully before Pixstar left
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Applying FedEx Experience to Government
Platform– Create a robust platform for content management and sharing– Include system for feedback and praise at all levels– Promote greater transparency and efficiency through open and seamless
collaboration portals
Performance– Design performance adjustments based on easily accessed KPIs– Enhance communication and real-time access to information
Partnership– Manage stakeholder insights and expectations on data integrity, performance
and overall impact– Monitor and mitigate potential risks– Maintain safe and secure access to information by authorized staff
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Carasoft Solution
Best value government pricing for– SAP Business ObjectsTM
Best value government pricing for Pixstar Performance Solution services including:
– Assessment & Planning– Requirements Documentation– Testing & Installation– Customer Data Load– Project Documentation– Government Staff Training
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Questions ?