pine long distance cpni 2012

8/3/2019 Pine Long Distance CPNI 2012

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Annual 47 C.F.R. 64.2009(e) CPNI CertificationE B Docket 06-36

Annual 64.2009(e) CPNI Certification for 2012 covering the prior calendar year 2011

1. Date filed: Friday, February 17lh20122. Name of company covered by this certification: Pine Long Distance, LLC.3. Form499 Filer ID : 8255234. Name of signatory: Jerry Whisenhunt5. Title of signatory: General Manager6. Certification:

I , Jerry Whisenhunt, certify that I am an officer of the company named above, andacting as an agent of the company, that I have personal knowledge that thecompany has established operating procedures that are adequate to ensurecompliance with the Commission's CPNI rules.See 47 C.F.R. 64.2001 ef seq.Attached to this certification is an accompanying statement explaining how thecompany's procedures ensure that the company is in compliance with therequirements (including those mandating the adoption of CPNI procedures, training,recordkeeping, and supervisory review) set forth in section 64.2001 ef seq. of theCommission's rules.Pine Long Distance. LLC. has not taken actions (i.e., proceedings instituted orpetitions filed by a company at either state commissions, the court system, or at theCommission against data brokers) against data brokers in the past year.Pine Long Distance, LLC. has not received customer complaints in the past yearconcerning the unauthorized release of CPNI


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The company represents and warrants that th e above certification is consistent with47. C.F.R. 1 . 1 7 which requires t ruthfu l and accurate statements to the Commission.The company also acknowledges that fa lse s ta tements an d misrepresentat ions toth e Commission are punishable under Title 1 8 of the U.S.Code and may subject it toenforcement action.

Signed:

Print Name:Title:

Jerry WhisenhuntGeneral ManagerPine Long Distance,LLC.

Date: Friday, February 1 7 th 2 0 1 2


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Statement of Compliance with the FCCsCustomer Proprietary Network Intormation "CPNI"Rules and RegulationsPine Long Distance, LLC 's ( "P ine LD") operat ing procedures cert i fy that P ine LD is incompliance with the F C C ' s rules and regulat ions regarding C ustome r Propr ietaryNetwork Information (CPNI ) .A ll of P ine LD 's emp loyees are aware that disclosure of our cus tomers ' C P N Iin formation wi thout obtaining the proper custom er approv al is a violation of theF C C ' s rules set for th in 47 U.S .C . 222 and Subpart U of Tit le 47 of the Code of Federa lRegulations; 47 C.F .R. 64.2001 through 64.2009.Pine LD has taken the steps and has in ternal procedures in place so as to educateour employees through training regarding th e F C C ' s rules and regulat ions as to whe nand where C P N I information may be released. Theemployees that have a c c e s s tothis in formation are aware that t h e F C C prohibits th e disclosure of such informationwithout th e proper customer consent and as allowed by law and the F C C ' s rules.A ny employee that v io lates Pine L D's C PNI operating procedures is subject todisciplinary action, up to dismissal.Pine LD mandates year ly C PN I t ra in ing for a l l em ploye es to en sure up to datecompliance with any new regulat ions.Pine LD has implemented safeguards for our customers ' protect ion against prete xtersconsistent with the F C C ' s requirements in Section 47 C.F .R. 64.2010.


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Certification of CPNI FilingEB-06-TC-060E B Docket No. 06-36

A N N U A L CERTIFICATIONCustomer Proprietary Network Information Procedures ofPine Long Distance, LLC.I, Jerry Whisenhunt, as an officer of the company named above do herebycertify that I have personal knowledge that Pine long Distance, LLC. ("PineLD") has established procedures regarding the Customer ProprietaryNetwork Information related to the subscribersof Pine LD.These procedures, described on the attached page, are in compliancewith Section 222 of the Communications Act of 1934, as amended (47U.S.C. 222Land 47 CFR 64.200 Ir64.2009.

Signed:

By: Jerry WhisenhuntGeneral ManagerPine Long Distance, LLC,

Date: Friday, February 17 th 2012


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Certification of CPNI FilingPine Long Distance,LLC.

Pine Long Dis tance, LLC. ( "P ine LD" or "Company" ) he reby submits that it sprocedures regarding it s subscr ibers 1 Cus tomer Proprietary NetworkIntormation ( "CPNI") are in compliance with Sect ion 222 ot theCommunicat ions Act ot 1934, as amended (47 U.S.C. 222) and 47 CFR64.2001-64.2009.Pine LD cert i f ies that it pro tec ts and util izes it s cus tomers ' CPNI incompliance with the Commission's rules in 47 CFR 64.2001-64.2009 anddoes not sell or disclose subscriber CPNI to outs ide entities. In addit ion, PineLD does not disclose nor allow a c c e s s by others to subscribers' CPNI tor thepurpose of ident i fy ing customers placing calls to competing carr iers.Pine LD Company WaiverAll employees have s igned a compan y waiver s ta t ing that they havereceived annual CPNI training and are aware of the FCC's CPNI regulationsas wel l as the re la ted federa l regu la t ions and Pine L D ' s s ta tu to ryresponsibility to its customers. All requests fo r subscriber CPNI are forwardedto Senior Management pe rsonne l and any unau tho r i zed use , sale, ordisc losure of CPNI by any employee would s ub ject the employee todiscipl inary act ion, up to and including dismissal.Carrier Authentication RequirementsPine LD prohibits it s emp loyees f rom re leas ing a cus tomer ' s phone ca l lrecords when a customer cal ls except when the customer prov ides apassword. If a cus tomer does not provide a password , Pine LD will notre lease the customer 's phone call records except by sending it to anaddress of record or by cal l ing th e cus tomer at the te lephone of reco rd .Pine LD also prov ides ma nda tory pass word pro tect ion fo r onl ine accountaccess . Pine LD will provide all CPNI, inc lud ing cu stome r phone ca l l records ,to cus tomers based on in-store co nta ct w i th a va l id govern me nt photo ID.Notice to Customer of Acc oun t ChangesPine LD notif ies the customer immediately when the fol lowing are createdor changed: ( 1 ) a password; (2) a back -up for fo rgo t ten passwords; (3) theaddress of record, or (4) an online account.


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Joint Venture and Independent Contractor Use of CPNIPine LD requires explicit consent from a customer before disclosing theirCPNI to a joint venture partners or independent contractors for thepurposes of marketing communications-related services to that customer.In addition Pine LD does not disclose nor allow access by others tosubscr ibers' CPN1 for the purpose of identifying customers placing calls tocompeting carriers.Business Customer ExemptionPine LD may bind itself contractually to authentication regimes other thanthose described in this Section for services it provides to its businesscustomers that have both a dedicated account representative and acontract that specifically addresses the Company's protection of CPNI.Notice of Unauthorized Disclosure of CPNIA notification process is established fo r both law enforcement and Pine LDcustomers in the event of a CPNI breach. Pine LD's Senior Managementshall notify law enforcement of a breach of its customers' CPNI no laterthan seven business days after a reasonable determination of a breach bysending electronic notification to the United States Secret Service ( U S S S )and the Federal Bureau of Investigation ( F B I ) . Pine LD may notify th ecustomer and/or disclose the breach publicly after seven business daysfollowing notification to the U S S S and the FBI, f the U S S S and the FBIhavenot requested to postpone the disclosure.However, Pine LD may immediately noti fy a customer or disclose th ebreach publicly after consultation with the relevant investigativeagency, ifPine LD believes that there is an extraordinarily urgent need to notify acustomer or class of customers n order to avoid immediate and irreparableharm. Additionally, Pine LD will maintain a record of any discoveredbreaches, notifications to the U S S S and the FBIregarding those breaches,as well as the U S S S and the FBI response to the notifications for a period ofat least two years. These records will include, if available, the date that PineLD discovered th e breach, the date that Pine LD notified th e U S S S and theF B I , a detailed description of the CPNI that was breached, and thecircumstances of the breach.Opt-In / Opt-Out ApprovalsPine LD maintains records of all opt-in and opt-out approvals by customers,including a history of notices to customers. A ll outbound marketingcampaigns are approved by the General Manager.

pine long distance cpni 2012

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