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    PILLS: Patient InformationLanguage Localisation System

    Evaluation WorkshopBerlitz GlobalNET - Luton 30 Nov 2001

    PILLS is a preparatory action EuropeaneContent project, ECD-3310-26904.

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    The PILLS Consortium

    Technical team: Information Technology Research Institute (ITRI), University of Brighton UK

    Dr. Donia Scott, Professor of Computational Linguistics, Director of ITRI

    Dr. Richard Power, Reader in Computational Linguistics

    Medical Informatics Institute, University of Freiburg, Germany Dr. Stefan Schulz, MD, PhD in Public Health

    Market research team:

    Berlitz GlobalNET Ireland Rose Lockwood, Director of Research

    Berlitz GlobalNET UK

    Dawn Murphy - Consultant

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    Objectives for the day

    What we want to do

    Explain the rationale for the project

    Explain how the PILLS system works

    Show you the system working, and let you use it

    Get your advice and feedback on whether and how we undertake

    further development of the system

    What we want you to do

    Advise us on whether we have correctly understood the publishingrequirements and challenges in the pharma industry

    Give feedback on regulation and localisation issues Experience PILLS for yourself

    Give feedback (and evaluation) on functionality, applicability of PILLS

    Collectively explore ideas for further development

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    Agenda

    The pharmaceutical business environment

    Challenges for pharmaceutical publishing

    Regulation, harmonisation and localisation

    The PILLS solution

    Demonstration and test drive

    Evaluation

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    The business environment

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    Pharma industry trends and challenges

    Consolidation

    quest for market share in highly competitive market

    product line integration, premium on comprehensive solutions,efficiencies in distribution and service

    Globalisation

    driven by changing policies (free trade), regulatory shifts(harmonisation)

    leveraging sales & marketing for larger customers, exploiting globalopportunities

    Impact of technology shorter product cycles, faster time-to-market

    Internet effect: new purchaser buying-power, shifts in the value chain(new intermediaries), new market segmentations

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    CONSOLIDATION - global market increasinglyconcentrated in large companies

    Company

    global

    marketshare (%)

    2000 location of HQ

    Pfizer 7% US

    GlaxoSmithKline 7% UK

    Merck 5% US

    AstraZeneca 5% UKBristol-Myers Squibb 4% US

    Novartis 4% CH

    J&J 4% US

    Aventis 4% FR

    Pharmacia 3% US

    AHP 3% USLilly 3% US

    Roche 3% CH

    Total Top 12 52%

    Source: IMS Health

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    CONSOLIDATION - highly competitive market,e.g. for psychiatric drugs...

    DepressionBMSForestGlaxoSKHoeschtICNLederleLillyMerckNovartisOrganonPfizerScheringSolvay

    Zeneca

    PsychosisBoehringerEndoJanssenLillyNovartisOrthoPfizerScheringGlaxoSKWatsonZeneca

    AlcoholismBoehringerDupontWyeth-Ayerst

    PanicPfizerP&URocheGlaxoSK

    ManiaAbbottRoxaneGlaxoSKSolvay

    ADHDAbbottNovartisShireGlaxoSK

    BulimiaLilly

    AnxietyAbbott

    BMSICNPfizerP&URocheSanofi

    SmokingGlaxoSK

    NarcolepsyShireGlaxoSK

    OCDLilly

    NovartisPfizerGlaxoSKSolvay

    Social PhobiaGlaxoSKPfizer

    ObesityCarnrick

    Gate/TevaKnollMedevaRocheGlaxoSK

    Source: SAS

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    GLOBALISATION - distribution of globalpharmaceutical sales in 2000 (US$ 318 billion)

    48%

    24%

    16%

    6%6%North America

    Europe

    Japan

    Latin America

    ROW

    52% of the industry is non-US

    Source: IMS Health

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    GLOBALISATION - proportion of non-US salesfor top suppliers

    Merck US 47%

    AstraZeneca UK 46%

    GlaxoSmithKline UK 45%

    Pharmacia US 42%

    AHP US 40%

    Eli Lilly US 40%

    Bristol-Myers Squibb US 38%

    Johnson & Johnson US 34%Pfizer US 34%

    Schering-Plough US 30%Source: IMS Health

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    Changes driven by the Internet

    Supply-chain relationships

    Use of intranets for electronic exchange of research, compliance andproduct info

    Integration with manufacturer, packaging supplier, sub-tier suppliersystems

    Customer relationships Direct, transparent markets

    Pressure on cost and turnaround

    High visibility

    Relationships with doctors, pharmacists, patients

    Direct-to-consumer trends

    e-Detailing

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    New channels to regional and global markets

    Fast growth in hospital e-procurement take-up in the US

    currently $6.3 billion market

    grew by over $1.6 billion in 2000

    Integration of European procurement market

    e.g. NHS Supplies (UK) linking with other European providers tobenchmark prices across Europe

    likely to catch up with the US as Web infrastructure solidifies

    Localisation becomes competitively significant in cross-

    border markets

    Flexible publishing solutions needed

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    Challenges forpharmaceutical publishing

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    Impact of these trends on pharma publishing

    Technical publishing issues

    information design, Web architecture, multiple publishing formats

    Information ecology - leveraging content for multiple publishingrequirements, e.g.

    marketing, labeling, instructions for use, operator manuals

    brochures, leaflets, manuals, support documentation (Print, CD, Web)

    Language and culture

    translation, adaptation to local conditions, symbology

    Legal & regulatory

    local and regional conformance

    Industry-specific trends

    good practice, standards

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    New levels of market exposure through Webpublishing

    Globally available product showcases In regional and global markets

    With diverse cultural and social norms, business cultures

    Increasing communication across language barriers

    Increasingly localised, with

    Content highly adapted to local conditions

    Combining local content with global product information

    With a mix of document and format types, stylistic formsand registers, variations in presentation of the same orsimilar content.

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    Info on Prozac, from the Eli Lilly site,http://www.prozac.com/prescribing_info.jsp

    Official

    PackageInsert

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    and on WebMD, http://my.webmd.com/content/article/

    PIL-type

    info

    provided

    by Lilly

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    and from the VHN compendium site,http://emc.vhn.net/public/

    SPC

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    and the SPC for Fluoxetine (Prozac generic)on the European Product Index site

    License holder:

    A/S GEAFarmaceutisk Fabrik

    (licensed in SE, DK,FI, NE, UK)

    SPC in English linked on

    the Swedish regulators

    site

    http://www3.mpa.se/spc/

    M h t i f th M b d

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    Monograph-type info on the Mosby druginformation site, http://www.genrx.com/genrxfree/

    and Mosb s ersion of a PIL in English and

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    and Mosbys version of a PIL in English andSpanish

    Patient Insert info on Trazodone on Thomson

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    Patient Insert info on Trazodone on ThomsonMicromedex site, http://www.micromedex.com/products

    (Prozac/Fluoxetine

    not available in the

    free sample docs

    on this site!)

    Fluoxetine content on the BNF site (linked from

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    Fluoxetine content on the BNF site (linked fromVHN), http://bnf.vhn.net/home/

    Info on Fluctin (Lilly brand name in Germany) from

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    Info on Fluctin (Lilly brand name in Germany) fromthe Netdoktor site, http://www.netdoktor.de

    Patient

    info in

    German

    This site is

    publishedin Danish,

    Norwegian,

    Swedish,

    German

    (2 versions

    for AT &

    DE) andEnglish

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    Mercks Fluoxetine on the Netherlands MedicineEvaluation Board site, http://www.cbg-meb.nl/nl/prodinfo

    SPCin Dutch

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    Information flow - pharmaceutical data

    SPC

    (EU)

    USP

    Monographs

    Product Label (Official

    Packet) Inserts (US)

    BNF EP

    Patient

    Inserts

    (US)PILs(EU)

    Web Delivery / Multi-Language

    R&D ClinicalTrials

    ComplianceDossiers

    PatientInfo

    PhysicianInfo

    The goal:

    common data sourcesfor multiple documents

    in multiple languages

    A question:

    can this be done acrossand between pharma

    companies?

    Health

    Portals

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    Regulation, harmonisationand localisation

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    The context for regulatory change

    ICH

    Changing European regulatory regime:

    EMEA, EDQM

    Mutual Recognition Procedure

    Pharmacopoeia

    ...with similar content also published in less regulatedenvironments such as Web portals

    Dramatic impact on use and re-use of pharma productinfo...

    EMEA: documents required in the regulatory

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    EMEA: documents required in the regulatoryprocess

    DERN /Pre-Qualification

    QA Reporting: Trial

    Methods Compliance

    Submission Package

    Assembly: QA & Report

    Clinical Trial Study Plan:

    Methods &

    Measurements

    Consultation Reports:

    Preclinical

    Submission Development

    (Case, Refs, Tasking)

    NDA: New Drug

    Application

    Risk Assessment on QA

    & Reporting Protocols

    Agency Meeting Reports

    Submission Verification

    Docs

    Consultation Reports:

    CM&C and Registrations

    (e.g. DMFs)

    Consultation/Expert

    Reports: Clinical Data

    QM: Quality ManagementReporting (CQI)

    Adverse Event CodingCase by Case

    Adverse Events

    Reporting: Spontaneous& Mandatory Periodic

    Other IND PSUR Docs/Reporting

    Adverse Event MedicalEvaluation Docs Report

    Committee Answer Drafts

    and Reporting

    Agency Response Docs

    SPC: Summary of

    Product Characteristics

    Drug Product Listing(s)

    Submissions: Labeling,PILs, Advertisements

    Regulatory Process until

    Approval or Withdrawal

    (Average 100,000 pages)

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    Parties to the European Pharmacopeia Convention

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    Language requirements for Pharmacopoeia

    Languages:

    EU13 (11+2 in European Economic

    Area)

    Danish, Dutch, English, Finnish,

    French, German, Greek,

    (Icelandic), Italian, (Norwegian),

    Portuguese, Spanish, Swedish,

    Total European languages = 29:

    Bosnian, Bulgarian, Croatian, Cypriot Greek,

    Czech, Danish, Dutch, English, Estonian,

    Finnish, French, German, Greek, Hungarian,

    Icelandic, Italian, Latvian, Lithuanian,

    Macedonian, Maltese, Norwegian, Polish,

    Portuguese, Romanian, Slovakian,Slovenian, Spanish. Swedish, Turkish

    Languages x12:

    CEEC

    Bulgarian, Cypriot Greek,

    Czech, Estonian, Hungarian,

    Latvian, Lithuanian, Maltese,

    Polish, Romanian, Slovakian,

    Slovenian

    Languages x9:Pharmacopeia

    Bosnian, Croatian, Cypriot

    Greek, Icelandic, Macedonian,

    Norwegian, Slovakian,

    Slovenian, Turkish

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    Pharma localisation challenges

    13 EU languages legal requirement for central

    authorisations

    New countries joining EU (8 new languages anticipatedin the near term)

    20 days to produce translations

    1000s of documents

    Updates may be several times a year

    Version control challenge

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    The PILLS approach

    S

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    How PILLS works

    Feedback

    text

    Enter

    information

    WYSIWYM

    Authoring

    Create/UpdateMaster

    Document

    Master

    document

    SPC

    PIL

    Label

    SPC

    PIL

    Label

    SPC

    PIL

    Label

    Label

    SPC

    PIL

    Generate Output Documents

    Natural Language Generation Output format

    Paper

    Web

    CD

    XML

    PILLS t

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    PILLS concepts

    Domain model Pharmaceutical/medical concepts, eg ingredients

    NOT just a dictionary

    WYSIWYM Symbolic authoring Author selects concepts from domain model

    Menu-driven editor Author writes MASTER DOCUMENT

    Author = product specialist

    Natural Language Generation

    Automatically creates text from concepts using linguistic rules Different style, terminology etc depending on doc type

    Generates document in any language for which linguistic rules areavailable

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    How does PILLS compare with othertechnologies?

    Word processing

    Templates/old documents/previous versions

    New doc for each doc type

    Translation bottleneckTranslation

    bureau 1

    Translation

    bureau 2

    Local opco

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    How does PILLS compare with othertechnologies?

    Document management (XML)

    Re-use at component level

    Less linguistic flexibility

    Translation reduced but still required for new text

    The usual dose for

    adults and children over 12 isone to three tablets every 12hours.

    If you experience

    any of the following, stoptaking the medicineimmediately and tell yourdoctor: unexplainedwheezing, shortness ofbreath, skin rash, itching,bruising or facialswelling.

    How to take your medicine

    The usual dose foradults and childrenover 12 is one to threetablets every 12 hours.

    Will I have any problems?

    If you experience anyof the following, stoptaking the medicineimmediately

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    How does PILLS compare with othertechnologies?

    Machine translation

    Write source doc

    Quality issuesMT first has to understandthe source language

    MT System

    Translations

    Source

    documentsNatural

    languageunderstanding

    Natural

    languagegenerat ion

    Wh t k th PILLS h?

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    Why take the PILLS approach?

    Save time by creating multiple documents fromone master document

    Save time by avoiding translation step

    Automatically conform to regulatoryrequirements re content

    Manage change by editing master documentonly

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    PILLS demonstration

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    Thank you!