picking the right enterprise tablet things to...

June 2013

Picking the Right Enterprise Tablet:

Things to ConsiderA J.Gold Associates

“ The incredible growth of mobile workers has forced many enterprises to consider how to best empower their e mployees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several

years. Organizationsfeature and information rich

what enterprises should consider when evaluating an d deploying tablets to their mobile workforce

Whitepaper

Picking the Right Enterprise Tablet: Things to Consider

J.Gold Associates White Paper

The incredible growth of mobile workers has forced many enterprises to consider how to best empower their e mployees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several

years. Organizations are now enabling users with more feature and information rich tablets. This paper will focus on

what enterprises should consider when evaluating an d deploying tablets to their mobile workforce ”

Whitepaper

Picking the Right Enterprise Tablet:

The incredible growth of mobile workers has forced many enterprises to consider how to best empower their e mployees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several

are now enabling users with more This paper will focus on

what enterprises should consider when evaluating an d

Copyright © 2013

Distributed with permission by

Introduction ................................

Addressing the Needs of the Three Enterprise Constituencies

Figure 1: The Three Constituencies Affecting Decision Making

7 Steps to Picking the Right Enterprise

Figure 2: 7 Steps to Picking the Right Enterprise

Typical Requirements Scenarios

Figure 3: Work Scenario - Office Users

Figure 4: Work Scenario – Field Force/Sales

Figure 5: IT Scenario - Management/Provisioning

Conclusions ................................

Copyright © 2013 J.Gold Associates, LLC. All rights reserved.

www.jgoldassociates.com

Picking the Right Enterprise Tablet: Things to

Distributed with permission by Intel Corporation. No other parties are authorized to copy, post or redistribute without permission of J.Gold Associates, LLC.

Contents

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Addressing the Needs of the Three Enterprise Constituencies ...........................

Figure 1: The Three Constituencies Affecting Decision Making ................................

7 Steps to Picking the Right Enterprise-Class Tablet ................................

Figure 2: 7 Steps to Picking the Right Enterprise-Class Tablet ................................

Typical Requirements Scenarios ................................................................

Office Users ................................................................

Field Force/Sales ................................................................

Management/Provisioning .............................................................

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No other parties are authorized to copy, post or

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Copyright © 2013

Distributed with permission by redistribute without permission of J.Gold Associates, LLC.

Introduction The incredible growth of mobile workers has forced many enterprises to consider how to best empower their employees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several years. Organizationsenabling users with more feature and information rich devices, brought about by the increasing popularity of the tablet format. Often, enterprise tablet deployments result from the demands of an end user community that has grown accustomed to personal lives. The task at hand is for enterprises to rationalize the desires of end users with the specific needs and limitations of the organization. Tablets are playing an increasing role in enterprise mobile deployments for a wide vcompanies and user tasks. But many companies have no formal strategy regarding their selection and deployment. This paper will focus on what enterprises should consider when evaluating and deploying tablets to their mobile workforce.

Addressing the Needs of the ThreeAny inclusive evaluation of devices and solutions must take into account the three primary constituencies within the organization that will ultimately be affected. These are the End Users, the Line of Business (LOB), and IT. While many of the needs and desires of the three groups are similar, they may diverge on others. Improperly addressing the needs of these constituencies will result in a subproductivity, Total Cost of Ownership (TCO), IT functions, and business operations. Figure 1 : The Three Constituencies Affecting Decision Makin g

End Users





The incredible growth of mobile workers has forced many enterprises to consider how to best empower their employees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several years. Organizationsenabling users with more feature and information rich devices, brought about by the increasing popularity of the tablet format. Often, enterprise tablet deployments result from the demands of an end user community that has grown accustomed to suchpersonal lives. The task at hand is for enterprises to rationalize the desires of end users with the specific needs and limitations of the organization.

are playing an increasing role in enterprise mobile deployments for a wide vcompanies and user tasks. But many companies have no formal strategy regarding their selection and deployment. This paper will focus on what enterprises should consider when evaluating and deploying tablets to their mobile workforce.

the Needs of the Three Enterprise ConstituenciesAny inclusive evaluation of devices and solutions must take into account the three primary constituencies within the organization that will ultimately be affected. These are the End

ess (LOB), and IT. While many of the needs and desires of the three are similar, they may diverge on others. Improperly addressing the needs of these

constituencies will result in a sub-optimized solution that can negatively impact user , Total Cost of Ownership (TCO), IT functions, and business operations.

: The Three Constituencies Affecting Decision Makin g

Product Decision

End Users

LOB

IT


2


The incredible growth of mobile workers has forced many enterprises to consider how to best empower their employees to be connected and productive while in the field. Most have deployed applications to smartphones over the past several years. Organizations are now enabling users with more feature and information rich devices, brought about by the increasing popularity of the tablet format. Often, enterprise tablet deployments result from

such devices in their personal lives. The task at hand is for enterprises to rationalize the desires of end users with

are playing an increasing role in enterprise mobile deployments for a wide variety of companies and user tasks. But many companies have no formal strategy regarding their selection and deployment. This paper will focus on what enterprises should consider when

Constituencies Any inclusive evaluation of devices and solutions must take into account the three primary constituencies within the organization that will ultimately be affected. These are the End

ess (LOB), and IT. While many of the needs and desires of the three are similar, they may diverge on others. Improperly addressing the needs of these

optimized solution that can negatively impact user , Total Cost of Ownership (TCO), IT functions, and business operations.

: The Three Constituencies Affecting Decision Makin g

Copyright © 2013


What End Users Want: End users tend to be the most vociferous requestors of tablets. And with many executives among those demanding devices, they often get their way. However, not all demands can be rationalized with the overall needs of the organization, such as the best method of conducting its business, meeting the regulatory requirements organization, utilizing the resources available, or mee LOB Requirements: While users have a perception of what their mobile life with a tablet should be, it may not fully equate to the needs of the business. Since LOBs directly fund 65% of corporate app deployments, their preferences are often weighted more heavily than IT in the decision process. LOBs are heavily influenced by end user desires, requirements that users and IT may not fully consider. LOBs with real world requirements, particularly around appsprocesses. Not doing so creates IT Requirements: While IT is generally open to user and LOB concerns, its primary mission is deploying a solution that will most easily integrate into the enterprise infrastructure. Because IT only funds about 35% of corporate solutions it is often unable to impose its wilNevertheless, it does have a major influence/impact on the final decision process. Without IT fully supporting the solution, the deployment will likely experience many ongoing challenges.

7 Steps to Picking the Right There are a number of practical steps that organizations can take to select the best fit tablet to meet their mobile users’ needs and corporate requirements. Enterprises should take a number of calculated steps in evaluating and selecting the optithose highlighted in the table below Figure 2 : 7 Steps to Picking the Right Enterprise

7 Steps to Picking the Right Enterprise

•Create a Strategic Vision

•Look Beyond the Device

•Define Requirements

•Build an App Portfolio

•User Acceptance is Critical

•Support Users While Planning for Obsolesence

•Determining Technology/Infrastructure Requirements





End users tend to be the most vociferous requestors of tablets. And with many executives among those demanding devices, they often get their way. However, not all demands can be rationalized with the overall needs of the organization, such as the best method of conducting its business, meeting the regulatory requirements imposed on the organization, utilizing the resources available, or meeting specialized app

While users have a perception of what their mobile life with a tablet should be, it may not to the needs of the business. Since LOBs directly fund 65% of corporate app

deployments, their preferences are often weighted more heavily than IT in the decision process. LOBs are heavily influenced by end user desires, but they may have unique

nts that users and IT may not fully consider. LOBs must balance end user desires ents, particularly around apps and existing infrastructure and creates issues in procuring, using and supporting

While IT is generally open to user and LOB concerns, its primary mission is deploying a solution that will most easily integrate into the enterprise infrastructure. Because IT only funds about 35% of corporate solutions it is often unable to impose its wilNevertheless, it does have a major influence/impact on the final decision process. Without IT fully supporting the solution, the deployment will likely experience many ongoing challenges.

7 Steps to Picking the Right Enterprise-Class TabletThere are a number of practical steps that organizations can take to select the best fit tablet to meet their mobile users’ needs and corporate requirements. Enterprises should take a number of calculated steps in evaluating and selecting the optimum tablet strategythose highlighted in the table below.

: 7 Steps to Picking the Right Enterprise -Class Tablet

7 Steps to Picking the Right Enterprise-Class Tablet

Create a Strategic Vision - Be Proactive, not Reactive

Look Beyond the Device - Focus on Solutions

Define Requirements - What's the Goal

Build an App Portfolio

User Acceptance is Critical

Support Users While Planning for Obsolesence

Determining Technology/Infrastructure Requirements


3


End users tend to be the most vociferous requestors of tablets. And with many high level executives among those demanding devices, they often get their way. However, not all demands can be rationalized with the overall needs of the organization, such as the best

imposed on the ting specialized app requirements.

While users have a perception of what their mobile life with a tablet should be, it may not to the needs of the business. Since LOBs directly fund 65% of corporate app

deployments, their preferences are often weighted more heavily than IT in the decision have unique

balance end user desires and existing infrastructure and

procuring, using and supporting any deployment.

While IT is generally open to user and LOB concerns, its primary mission is deploying a solution that will most easily integrate into the enterprise infrastructure. Because IT only funds about 35% of corporate solutions it is often unable to impose its will (or its selection). Nevertheless, it does have a major influence/impact on the final decision process. Without IT fully supporting the solution, the deployment will likely experience many ongoing challenges.

s Tablet There are a number of practical steps that organizations can take to select the best fit tablet to meet their mobile users’ needs and corporate requirements. Enterprises should take a

mum tablet strategy, such as

Class Tablet

Class Tablet

Be Proactive, not Reactive

Determining Technology/Infrastructure Requirements

Copyright © 2013


Typical Requirements Most companies face scenarios that tradeApple’s iPad) to devices most closely aligned with existing infrastructure deployment (typically Windows). Below we consider three scenarios and evaluate the “out of the box” pros and conscommonly deployed enterprise solutions and infrastructure Figure 3 : Work Scenario Figure 4: Work Scenario

Office Function/Task

• Web/Online App Use

• Offline/Native App Use

• Protected Docs

• Macros/VBA

• Outlook Support

• Tasks/Scheduling

• Complex Doc Creation

• Full Excel/PPT Creation

• Exchange/Collaboration

Field Force/Sales

• Web Compatibility

• Flash Support

• Full Backoffice Apps

• Collaboration Tools

• Content Presentation

• Tasks/Scheduling

• Security

• Popularity /User Prefer.

• Peripherals/Special Dev.





Requirements Scenarios anies face scenarios that trade-off user desire for one device type

most closely aligned with existing enterprise technology and infrastructure deployment (typically Windows). Below we consider three scenarios and

“out of the box” pros and cons of these two possible platform choicescommonly deployed enterprise solutions and infrastructure.

: Work Scenario - Office Users

Work Scenario – Field Force/Sales

Office Function/Task

Web/Online App Use

Offline/Native App Use

Protected Docs

Outlook Support

Tasks/Scheduling

Complex Doc Creation

Full Excel/PPT Creation

Exchange/Collaboration

iPad

• Partial

• Minimal

• None

• None

• Partial

• Partial

• Partial

• Partial

• Partial

Windows 8

• Full

• Full

• Full

• Full

• Full

• Full

• Full

• Full

• Full

Field Force/Sales

Web Compatibility

Flash Support

Full Backoffice Apps

Collaboration Tools

Content Presentation

Tasks/Scheduling

Popularity /User Prefer.

Peripherals/Special Dev.

iPad

• Partial

• None

• Partial

• Partial

• Most

• Partial

• Medium

• High

• Medium

Windows 8

• Most

• Full

• Full

• Most

• Full

• Full

• High

• Medium

• High


4


type (generally technology and

infrastructure deployment (typically Windows). Below we consider three scenarios and m choices based on

Windows 8

Windows 8

Copyright © 2013


Figure 5: IT Scenario -

Conclusions Most enterprises are evaluating the use of tablets within their business, often at the of end users and LOBs. There is good reason to consider the use of tablets in an ever increasing mobile workforce. Yet companies should carefully evaluate which solution is the optimum choice for their specific needs, and not simply implement the devices user or market popularity. There are a number of critical decisions to be made in formulating a tablet strategy. Without doing a proper analysis, it is highly likely that the deployment and utilization of tablets in the enterprise will not achorganization in improving overall operations, minimizing costs, or satisfying end user needs.

Field Force/Sales

• Automated Provisioning

• IT Configuration

• Use Existing Infrastructure

• Support Expertise

• App Compatibility

• Off-the-shelf Apps

• Multiple Vendors

• Multiple Types

• Add-on Mgmt. Tools Needed

• Security

Copying, posting without the express written permission of the copyright holder J.Gold Associates, LLC.





- Management/Provisioning

Most enterprises are evaluating the use of tablets within their business, often at the of end users and LOBs. There is good reason to consider the use of tablets in an ever increasing mobile workforce. Yet companies should carefully evaluate which solution is the optimum choice for their specific needs, and not simply implement the devices user or market popularity. There are a number of critical decisions to be made in formulating a tablet strategy. Without doing a proper analysis, it is highly likely that the deployment and utilization of tablets in the enterprise will not achieve their true potential, nor assist the organization in improving overall operations, minimizing costs, or satisfying end user needs.

Field Force/Sales

Automated Provisioning

IT Configuration

Use Existing Infrastructure

Support Expertise

App Compatibility

shelf Apps

Multiple Vendors

Multiple Types -Rugged

on Mgmt. Tools Needed

iPad

• Partial

• Most

• Partial

• Partial

• Partial

• Partial

• No

• No

• Yes

• Good

Windows 8

• Full

• Full

• Full

• Full

• Most

• Most

• Yes

• Yes

• No

• Better

, posting and/or distributing this whitepaper in whole or in part is not allowedwithout the express written permission of the copyright holder J.Gold Associates, LLC.


5


Most enterprises are evaluating the use of tablets within their business, often at the request of end users and LOBs. There is good reason to consider the use of tablets in an ever increasing mobile workforce. Yet companies should carefully evaluate which solution is the optimum choice for their specific needs, and not simply implement the devices based on end user or market popularity. There are a number of critical decisions to be made in formulating a tablet strategy. Without doing a proper analysis, it is highly likely that the deployment and

ieve their true potential, nor assist the organization in improving overall operations, minimizing costs, or satisfying end user needs.

Windows 8

allowed without the express written permission of the copyright holder J.Gold Associates, LLC.

About J.Gold AssociatesJ.Gold Associates provides insightful, meaningful and actionable analysis of trends and

opportunities in the computer

consulting, syndicated research and advisory services, and in

make important technology choices and to enable improved product deployment decisions and go

to market strategies.

About J.Gold Associates J.Gold Associates provides insightful, meaningful and actionable analysis of trends and

puter and technology industries. J.Gold Associates provides strategic

consulting, syndicated research and advisory services, and in-context analysis to help its clients


J.Gold Associates, LLC 6 Valentine Road

Northborough, MA 01532 USA +1 508 393 5294


J.Gold Associates provides insightful, meaningful and actionable analysis of trends and

. J.Gold Associates provides strategic

context analysis to help its clients


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