physician ehr adoption: a report from the trenches kiki c. nocella, phd, mha ceo believe health, llc
TRANSCRIPT
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Physician EHR Adoption: a report from the trenches
Kiki C. Nocella, PhD, MHACEO
Believe Health, LLC
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Goals for Today
• Who we are• What we did• Lessons learned• Challenges• Best practices
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Who is “Believe Health”?
• Creator of the first operational HIE west of the Mississippi
• LLC that works with small, rural, and underserved communities and providers to enter the HIT superhighway
• A firm with unparalleled experience and diverse skills and knowledge of health IT, particularly in rural communities
• AHRQ Master Contractor for their HIT portfolio and National Resource Center
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What got us on this panel!
A simple question:What does it take to implement HIT in a rural region?
• Infrastructure• Telemedicine• EHRs and HIE• PHRs• Diabetes Education• Health professions training
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Date Dx Tx
Date Dx Tx
Smith, Joe 123 Main St. Anytown, USA Tw2-5053DOB 12.1.17
6.3.52 FXR wrist cast
7.12.58 Luies PCN
3.24.62 Tonsilectomy
9.21.66 Obesity Dex Inj
10.15.68 CHF Digitalis
12.21.68 MVA ASA, letter to Atty
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I’m not a magician Spock, just an old country doctor
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“Removing ALL Barriers”
Dollar Cost Issues
Time Cost Issues
Personal Skill Set Inequality IssuesIssues of Culture Change
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Dollar Cost Issues
• Dollar Cost Issues– What will it cost me?– Hardware and software expense– Time lost from practice– Re-tasking of employees– New, recurring expenses (ie support, connectivity,
upgrades, maintenance)
But “Free” is not cheap enough
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Time Cost Issues
Will I lose even more family time?Training timeSystem Personalization – the joy of template
building
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Personal Skill Set Inequality Issues
• Computer literacy• Physical limitations
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LAPTOP
Culture Change
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Great deal? Or a new cost of business?
Source: AHRQ, September, 15,2005
Providers in HPSAs will receive 10% more, however, studies show their average costs are higher as well
14All dates, calculations, and products are
preliminary and subject to change without notice
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We’ve learned a lot• “Absolutely”• ASP vs. Local Install• A whole new vocabulary…what does “CCR” mean to you?• The value of legal. And “suits”.• Require legitimacy. Require active listening. It MUST work for you –
no one else really matters.• One size DOES NOT fit all!• The need for a business case – it needs to add value to you, your
patients, and your practice• Technology is just a tool• “The perfect is the enemy of the good” (Voltaire)• Rip the bandaid off? Or Remove it slowly?• Ride the inertia - “The tendency of an object to continue in motion
at the same speed and in the same direction, unless acted upon by force”.
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What results in physician buy-in
•Relevance–How does EHR implementation help my patients or my practice or my community?–Is the data collection/time effort/culture change worth it?
•Fear Resolution–Big Brother–Unethical competitive Practices (data stealing)
•Security assurances (HIPAA, System Failure)•Unobtrusive Paced Implementation of EHR•Cost Mitigation
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Some Challenges• Money removes some barriers – but there are
still the challenges of:– Disruption to clinical workflow– Workflow redesign– Cash outlay in advance of incentives– Policy and Governance (what are the rules, and who
makes the rules)– Adoption does not necessarily mean utilization– Its not easy….yet. And it needs to be….soon
• Availability of capable and competent workforce• Sustainability
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Best Practices: Keys to “success”
• Community Based Participatory Research (“CBPR”) – a partnership approach
• Just-in-time, concurrent education– Learning together, growing together
• How can we enable you?• There are no failures, only findings• Their creation of their common, shared vision• Social capital• Fun, trust, and a little bit of pixie dust!
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Best Practices: Resources
• www.believehealth.com• [email protected]• www.texmed.org• www.cchit.org• http://www.himss.org/EconomicStimulus/• HITEC-LA
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Have a buddy