DIEBOLD NIXDORF SOFTWARE

PHYSICAL & DIGITAL CONNECTIVITY

LEVERAGE EXISTING INFRASTRUCTUREA recent study revealed that 70% of banking executives are frustrated with their current system, and 29% state the cost to maintain it is their biggest challenge2. But replacing core systems is risky and could be very costly. Our solutions provide a process orchestration layer at the very core of your platform that both protects the investments that have been made while also leveraging them to enable greater flexibility:

•Simplifies operations and makes the omnichannel vision attainable.

•Delivers a single view into operations via a web based interface’

•Bridges the gap between where your network is, and where you want it to be.

DRIVE THE CONNECTIONS THAT WILL ENABLE A TRUE OMNICHANNEL EXPERIENCE FOR YOUR CONSUMERS

While retail banks have been investing in their online and mobile presence, they often do so at the expense of more traditional consumer touchpoints, such as branches and self-service networks. The result is a consumer experience that is still not truly integrated across a financial institution’s (FI’s) entire network―and that’s a big miss. If FIs don’t rapidly improve the user experience and connectivity across channels, and more aggressively leverage their data to anticipate and respond to consumer needs, fintech specialists could take share. PwC estimates that leading financial firms risk losing 10% or more of their potential top-line revenue to non-financial competitors.

The reality is, every touchpoint is becoming more critical. In fact, Accenture reports that ATMs are central for access to cash ... and the banking experience.1. This self-service channel can be a key component of a branch transformation strategy―and self-service software can be a linchpin in navigating this critical macro trend.

ENABLE A BETTER CONSUMER EXPERIENCE The digital landscape and the rise of user-friendly technology have irreversibly shifted consumer expectations. Strongly influenced by their experiences with personal computing, mobile technology and multichannel retailing, today’s consumers define the ideal experience as one that is easy, fast, secure, consistent and personalized. Our approach to software redefines how consumers connect with their financial institutions, making the experience more personal, intuitive and reliable:

•Enables self-service options across devices, and delivers meaningful interactions between consumers and their FIs.

•Empowers an intuitive digital interface with individualized functionality and content.

•Integrates existing or new services into channels in a fast, smart way by reusing web-based technology.

SHARE AND ACCESS DATAConsumers have an appetite for advanced transactions and increased interaction with their FIs. In fact, 51% of consumers want their bank to proactively recommend products and services to help meet their financial needs3. Our solutions help FIs synthesize the enormous volume of data they have at their disposal, so they can make informed business decisions both inside and outside the self-service channel:

•Facilitate opportunities to drive revenue, increase consumer satisfaction, improve availability and personally engage with your clientele.

•Correlate the right and relevant information to help consumers and your staff have more meaningful encounters.

•Rationalize your self-service network grounded in real-time information around transaction volumes and the comparative performance based on ATM location, manufacturer, type and function.

DIEBOLD NIXDORF SOFTWARE | PhySICAL AND DIgITAL CONNECTIvITy

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FEATURES•Full Function―Deposit Automation: Broadens ATM capabilities to enable deposit

automation and cash recycling.•Branch Automation: Integrates seamlessly into other environments while lowering

processing costs.•Tablet: Empowers local or remote assistance through a wireless tablet or desktop

concierge service, to support consumers with self-service transactions.•Video: Enables your employees to assist consumers with teller-type transactions through

two-way audio and video at the self-service device.•Transaction Processing: Provides cash and cashless processes at the lowest cost and

highest flexibility.•Teller Operations: Optimizes branch-oriented sales concepts and secure cash handling.•Branch Device Management: Controls and manages your retail banking devices.•Mobile Integration: Transforms ATM transactions by integrating smartphone technology.•Predictive Analytics: Collects and leverages data to derive insights that can inform strategy

and management decisions

USERSOur physical to digital connectivity solutions provide tools for several different user groups with in your organization:•ATM Operations―Set up self-service fleet, operating the self-service fleet efficiently and

controlling costs.•Security and Compliance: PCI Compliance, safeguarding consumer interests, preventing

fraud and mitigating risks; plugging revenue leakage and optimizing reputation of the bank.•Retail Banking: Successfully drive retail banking operations across branch and alternate

channels. Increase customer satisfaction levels, acquire new customers, control costs and manage branch profitability.

•IT & Technology: Establish newer platforms for managing compliance, cutting costs, better serving consumers and driving revenue.

Sources1 Accenture―ATM Benchmarking Study 2016 and Industry Report 2 hTTPS://ThEFINANCIALBRAND.COM/58786/CORE-BANKINg-LEgACy-SySTEMS-MARKETINg/3 Accenture-2014-NA-Consumer-Digital-Banking-Survey.pdf

WHY DIEBOLD NIXDORF?

FIND OUT HOW TO BRIDGE YOUR PHYSICAL AND DIGITAL CHANNELS CONTACT YOUR DIEBOLD NIXDORF REPRESENTATIVE TODAY.

Diebold Nixdorf provides the most comprehensive, time-tested expertise, tools and solutions―but we go one step further. For more than 150 years, Diebold Nixdorf has been closely studying consumer trends, listening to our customers’ needs, evolving through numerous industry changes and reaching for what’s next. Our software offerings are driven by our learnings. And our profound understanding of critical market drivers makes us exceptionally positioned to leverage technology advancements, not only to respond to industry transformation, but to drive it.