phoenix college technology plan 2009 2012

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Phoenix College

Technology Plan

2009 ‐ 2012

Prepared by: College Technology Committee

Kurt Chambers, Co‐chair (Faculty, CTLT) Paul DeRose, Co‐chair (MAT, Administration) Rose Beeson, (PSA, Technology Support) Mary Davison, (PSA, Legal Studies) Kathleen Ellis, (Faculty, Nursing) Martin Etchart, (Faculty, English) Darren Everingham, (MAT, Technology Support) Mike Ho, (PSA, Student Life) Beverly Jenkins, (Faculty, Business) Symeon Larson, (MAT, Technology Support) Bret Little, (Faculty, CASS) Steve Lucas, (Faculty, Reading) Mike Poplin, (MAT, Media Services) Irene Ruiz, (MAT, Instructional Support Services) Karl Schindler, (Faculty, Music)

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Table of Contents

Contents VISION ............................................................................................................................................. 4

MISSION .......................................................................................................................................... 4

MISSION GOALS .............................................................................................................................. 4

Strategic Planning Goals ................................................................................................................. 4

Executive Summary ......................................................................................................................... 5

Committee Charge ....................................................................... Error! Bookmark not defined.

Introduction ................................................................................................................................ 5

Information Technology Vision ................................................................................................... 5

Information Technology Guiding Principles................................................................................ 6

History ......................................................................................................................................... 6

Stakeholder Participation ........................................................................................................... 8

Methodology ............................................................................................................................... 8

Results – Information Gathering ................................................................................................. 9

Communication Issues ............................................................................................................ 9

Classroom Technology Integration ....................................................................................... 10

Access Issues ......................................................................................................................... 10

Efficient and Effective Use of Technology ............................................................................ 11

Security/Safety Technology Issues........................................................................................ 12

Staffing Needs ....................................................................................................................... 12

Annual Plan Revision ............................................................................................................. 16

Technology Goals ...................................................................................................................... 16

Target Population ..................................................................................................................... 19

Legend ....................................................................................................................................... 19

Appendices ................................................................................................................................ 20

Appendix A ............................................................................................................................ 21

Appendix B ............................................................................................................................ 23

Appendix C ............................................................................................................................ 25

Appendix D ............................................................................................................................ 27

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Appendix E ............................................................................................................................ 34

Appendix F ............................................................................................................................ 37

Appendix G ............................................................................................................................ 39

Appendix H ............................................................................................................................ 41

Appendix I ............................................................................................................................. 43

Appendix J ............................................................................................................................. 44

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VISION

Phoenix College will be the premier provider of learning opportunities for our community to go far, close to home.

MISSION

Phoenix College delivers teaching and learning experiences that inspire the lifelong pursuit of educational, professional, and personal goals for our diverse urban community.

MISSION GOALS

We support our mission through a rich tradition of:

University Transfer Education General Education Workforce Development Developmental Education English as a Second Language Continuing and Community Education Community Partnerships Student Support Services Global Engagement

Strategic Planning Goals

Strategic Goals related to the Technology Plan.

Strategic Goal 1: Anticipate, plan and implement technology changes to current infrastructure to maximize teaching and learning.

Strategic Goal 3: Explore and develop new programs and services to meet the needs of our diverse community

Strategic Goal 4: Provide excellent teaching and learning experiences supported by student outcomes assessment and program review

Strategic Goal 5: Improve and expand physical learning environments to increase efficiency and enhance learning.

Strategic Goal 10: Provide a positive, service oriented Phoenix College experience.

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Executive Summary

Committee Charge Develop a comprehensive Technology Plan which will guide the use of technology in supporting teaching and learning. Specifically, it was requested that the plan should address issues of classroom technology, public and satellite lab usage, computer replacement plan, guide technology purchases and address the need for increased wireless access.

Introduction

In 1999 a 3‐year technology plan was approved and implemented at Phoenix College. In 2005, as part of strategic planning at Phoenix College the Technology Committee (TC) proposed a 3‐year technology plan. The plan, although used to guide technology at Phoenix College, was never formally approved. In Spring 2008, the College Technology Committee (CTC) was tasked with developing a 3‐year technology plan.

The methodology for developing the plan included conducting a SWOT analysis (see Appendix A) in the CTC committee, surveying faculty/staff (See Appendix B) and students (See Appendix C) regarding technology issues at Phoenix College, gathering data on lab usage, interviews with Directors of Technology and staff at Estrella Mountain Community College, Mesa Community College, Paradise Valley Community College, and Phoenix College. In addition, research was conducted for other technology plans in place for community colleges around the United States. The administration of Phoenix College also provided guidelines for the committee charge.

The topics that were frequently mentioned as high priorities or significant challenges were discussed at the CTC meeting. As a result of this process, several key topics where identified, organized, and combined into 6 goals.

Based on these key topics, this plan was prepared and developed with the following guiding principles which are the same principles developed in the proposed 2005 Technology Plan.

Information Technology Vision

The CTC will support learning opportunities by developing and administering a college technology plan, which will maximize educational delivery and support an efficient learning environment.

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Information Technology Guiding Principles

The Technology Plan will:

Support the Phoenix College vision, mission, and strategic directions. Be driven by the needs of all stakeholder groups. Consider ease‐of‐use in the adoption of new technologies and strive for transparency. Increase efficiency, communication, and services for students, faculty, and staff. Foster instructional innovations and student success. Promote alternative modes of instruction and scheduling. Enhance formal and informal learning spaces at the college. Incorporate ideas from other colleges and professional organizations. Proactively recommend infrastructure upgrades and technological solutions. Provide ongoing training and support. Accommodate diverse learning needs. Be reviewed, evaluated, and revised annually by the College Technology Committee. Be funded to support academic and administrative needs and goals.

Using the guiding principles, the CTC developed a technology plan that will provide a brief history as it relates to technology plans a Phoenix College, a list of stakeholders that had a part in the development of the plan, the technology goals and sub goals, the action plans (See Appendix D) for the technology plan, and appendices which document some of the data used in developing the technology plan.

History

In 1999, a three year technology plan was adopted at Phoenix College. The plan provided direction in the areas of server purchase, infrastructure needs, desktop purchase and deployment, computer stations for student use, and internet access.

In 2003‐2004, plans to develop a college technology plan were put on hold due to changes in college strategic planning processes.

In 2005, a technology plan was developed for Phoenix College which provided guidance in eight key areas:

Increase communication with all stakeholder groups and encourage participation to maximize use of available resources and enhance interaction among students, faculty, staff, and the community.

Provide ubiquitous access to the Internet from all learning spaces at Phoenix College and maintain a robust LAN with redundant WAN links to the District Office in critical locations (e.g. labs, classrooms, library, and offices).

Provide standardized technology enhanced classrooms and meeting rooms as needed for use by faculty, staff, and students.

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Provide technology to increase the safety and security for those who use the facilities at Phoenix College.

Replace and/or upgrade existing technology throughout the college as needed. Provide technology to make administrative tasks more efficient. Enhance classroom instruction with appropriate integration of technology. Provide support to help students, faculty, and staff achieve their educational,

professional, and personal goals.

Although the 2005 technology plan was developed, it was never officially approved. It did serve as a guideline for technology at Phoenix College through the current semester. See Appendix E for the technology accomplishments included through 2005.

In 2006, the Vice President of Administrative Services developed a Technology Team (TC) consisting of the Directors of the Technology Support Group (TSG), Media, and Maintenance & Operations. The purpose of the TC was to evaluate technology initiatives and requests to determine that best way to support the technology and to identify possible additional costs related to infrastructure and maintenance.

In the Spring 2008 semester, the President of Phoenix College, charged the CTC with the development of a new three year technology plan. The CTC began the process of preparing for the development of a new plan. Some of the actions of the committee were to review the 2005 plan, development of a new mission statement, SWOT analysis, and a list of “Accomplishments from the 2005‐09 (draft) Technology Plan” (see Appendix F).

In the Fall 2008 semester, the CTC began the process of gathering data to answer the following questions:

What is the Phoenix College Administrations charge for this committee and for the technology plan?

What technology plans are available at colleges within our district? What technology plans are available at community colleges within the United States? What are the needs of student, faculty, and staff? What are other colleges within Maricopa doing in regards to technology? What do committee members consider to be key technology issues?

The CTC conducted research related 15 stakeholder categories. Data was collected and the committee organized the information and identified sixteen issues into key categories. The goals of the technology plan along with the action items were developed with these categories in mind.

Key issues categories developed by the CTC:

Communication

Supporting Teaching & Learning

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Standardized technology and integration

Infrastructure upgrade in 3 years (2011)

Budget for upgrades to infrastructure

Access for students

New Technology

Desktop Replacement

Instructor Stations

Computer Lab Replacement

Computer Lab Usage

Training (more opportunities of trainings on campus)

Disaster Planning/Emergency Notification

Disability Access

Staffing

Security of technology

Stakeholder Participation

In developing and approving the plan, the following stakeholders will have participated in the process.

Students President’s Executive Team Phoenix College Leadership Council Strategic Planning Committee Department Chairs Faculty MAT PSA M&O Technology Support Group Media Services Center for Teaching, Learning, and Technology Library Administrative Services MCCCD College Technology Directors (EMCC, PVCC, MCC, PC)

Methodology

Information gathered by surveys, interviews, and online research were conducted using qualitative research principles. Information was gathered using the following activities:

Surveys of students Surveys of all employees groups at Phoenix College (Administration, MAT, Faculty, PSA,

M&O, Crafts)

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Interviews were conducted with technology personnel at multiple colleges within the MCCCD district

Technology plans from two community colleges within the United States The previous technology plan draft at Phoenix College was reviewed Interviews were conducted with administrative, technology, department chair

personnel at Phoenix College Information was gathered during eLearning Advisory Group for the MCCCD District

Results of the student/faculty surveys are available online at the CTC web site.

Results – Information Gathering

Below is a summary from the surveys which identifies issues and topics that are key in the implementation of the Technology Plan.

Communication Issues

Good communication is an essential step in successfully address technology needs at Phoenix College. Communication between Administration and the Technology Support Group (TSG), TSG and faculty, TSG and The Center for Teaching, Learning, and Technology (CTLT), TSG and Media Services, between faculty and students, between technology departments and faculty or students are all essential to the successful implementation and use of technology in instruction and support services.

Phoenix College needs to ensure a positive service model exists between the technology departments (CTLT, Media Service, Technology Support Group) and those they serve (students, faculty, staff).

Responses from faculty and student survey appear to demonstrate a need to enhance communication regarding existing and available technologies. Efforts should be made to clarify existing technology, to provide training or resources for the use of these technologies, and to communicate information on these technologies with all stakeholders.

Separating student web pages and faculty/staff web pages may assist in communicating important information to each group. With recent FTSE and enrollment decreases, it would help to focus the main web pages of Phoenix College toward the purpose of marketing courses to students and encouraging and motivating students to enroll (PC Web Page evaluation recommendations, 2006). Faculty/Staff pages could be available at a separate access point to create ease of navigation for potential and current students.

Updating the content of the department web pages will assist current and potential students to identify appropriate courses to complete their educational goals.

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Adopting communication tools for students is also essential. Increasing the accuracy of student data during enrollment, by encouraging students to update their personal data through my.maricopa can support the implementation of additional communication sources (student email accounts, text messaging, messaging to Facebook or MySpace accounts). These tools will benefit enrollment, marketing, communication from service departments, emergency notifications, and communication between faculty and students.

Continuing to expand wireless access on campus will also support and assist with communication efforts among all stakeholders.

Classroom Technology Integration

The addition of Instructor Stations to the classroom has supported instruction significantly. With the increased numbers of classes having an instructor station, challenges occur in adding new stations and in maintaining and upgrading existing systems. With limited budgets, this challenge becomes even greater.

Podcasting and video casting have also been identified as a need for the classrooms by both faculty and students. With the high levels of students using iPods and iTunes, these systems will increase as a medium for instruction, communication, and marketing to students.

Wireless access to the internet within classrooms will also have the potential to increase student learning opportunities, increase communication, and solve some access issues.

Using existing servers to create a testing or pilot area for new technologies will be essential in learning how these products can or cannot enhance learning. Conducting small pilot programs with faculty and students will help identify benefits and pitfalls.

Access Issues

There is a demand for more student access to computer stations. However, Phoenix College has a higher number of computer labs per student than most MCCCD colleges. This makes it difficult to add and sustain new labs. A couple possible solutions may be to increase wireless access on campus and to reduce personal use of existing computer stations during peak times.

Tracking the actual usage of existing labs yields incomplete and inaccurate data. Labs track usage by Labstats software, some track usage by the scheduling within SIS. Some lab usage is based on department permission and is not recorded via computer usage.

Each method results in incomplete data. Standardizing lab tracking usage will assist in evaluating the efficiency of lab usage.

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Students are using social networking software (Facebook, MySpace, Twitter) to learn and to interact. Phoenix College could use these applications to provide opportunities for increased communication and increased access to information regarding Phoenix College. Obtaining a “presence" for Phoenix College would allow testing of the potential for these applications in enhancing communication, increased marketing, and instruction.

Demand for access to podcasting and vodcasting is increasing. Students are already accessing these resources in their personal daily activities, faculty would like to provide students access in this area as it relates to Phoenix College. A system that would enable faculty to create and publish instructional content will meet this need. The system that is chosen should be scalable. With limited budgets, an initial starting investment will be needed; however, purchasing too large of a system may prove inefficient.

With increasing course offerings in online and hybrid format, the demand for online student services is also increasing. Many of these services are currently available, however, some students are finding it difficult to use or the information appears to be hard to find. Students and faculty did mention the difficulty in accessing and using my.maricopa.edu and online registration. Although these services are provided by the district, Phoenix College needs to continue to provide feedback to the district for improvement. Information regarding these available services may need to be reviewed and improved. It is also recommended that the services be evaluated for improvement.

Students are requesting access to free printing. Some MCCCD schools provide free printing or use student fees to offset printing and other MCCCD schools offer pay‐per‐print services as does Phoenix College. These systems need to continue to be evaluated for effectiveness and efficiency. One of the expected outcomes from the purchase of these printing systems is to provide funding to meet the maintenance needs for the printers and computers. These systems need to be evaluated to determine if student needs are being met.

Efficient and Effective Use of Technology

Computer stations (for both the staff desktops and student computer stations) should be replaced at a minimum of every 5 years. This is a common practice among other MCCCD schools and should be a planned occurrence at Phoenix College. Budget lines should be identified to accomplish this each year.

Some technology intensive programs need upgrades every 3 years. Such upgrades should be scheduled for all computers using special applications. These computers can then be rotated to a lab that needs replacement.

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As mentioned under the topic “Access Issues”, computer lab tracking needs to be standardized in order to evaluate effectiveness and efficiency. It is recommended that the SMAC committee review resulting data and make recommendations on lab scheduling and usage.

When compared to other MCCD colleges, digital signage is underutilized at Phoenix College. Some benefits of digital signage include: targeting content to specific audiences, long term savings on paper and printing costs, and more dynamic, attention catching displays. Increasing digital signage on the Phoenix College campus would assist with timely, efficient communication with students, as well as providing a way of notifying students in the case of emergency.

Security/Safety Technology Issues

The college Emergency Response Committee is continuing to develop emergency notification processes and procedures to alert faculty, staff and students of any issue that may arise such as no power or water available. Future plans include use of land line phones are scheduled to be added to classrooms for emergency uses. Currently, electronic card access for some buildings and parking is being used. In addition, anti‐theft measures are being implemented for classroom and building technology at Phoenix College. Voice‐Over‐Internet Protocol (VOIP) is being used for emergency phone and security monitoring. It is recommended that these processes continue and expand. It is further recommended that the VOIP be considered for text messaging notifications. Notifications through text‐messaging can be on an opt‐in/opt‐out basis by students. Phoenix College can use these systems to market their programs.

Staffing Needs

Efficient use of technology requires effective training on the use of technology. Faculty/Staff surveys indicated a desire to have increased training opportunities. Finding a trainer from existing personnel or from personnel within the MCCCD system may help fill this need. Staffing of the Technology Support Group (TSG) in comparison to other MCCCD schools is greatly insufficient in terms of number of personnel and skill levels (see Figure 1). Other schools have more expertise to manage networks, databases, servers, and to oversee help desk issues. The TSG department at Phoenix College needs support for these positions in the future as the budget allows. TSG currently lacks the staffing necessary to research or implement best practices for standardizing and efficiently supporting student, faculty and staff technology needs. It is crucial that TSG have higher‐level staffing to research and create automated processes and programs which will increase efficiency and enhance levels of service and support.

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Figure 1: College Technology Support Staff Ratios

At a minimal level TSG, needs to be able to staff based on the full funding of existing staffed and vacated positions. Decreasing current staffing levels will place an extreme burden on the ability of TSG personnel to maintain current support levels. Recommendations for TSG Staffing and potential reorganization is including in Figure 2.

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Figure 2 Phoenix College Technology Support Group (TSG) Staffing Proposal

The Media department is also understaffed when compared to MCCCD schools (see Figure 3); however, staffing levels are not as severe as with TSG.

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Figure 3 College Media Support Staff Ratios

Requests for major video/audio recording projects, providing technology for new buildings at the college, and upgrading old systems is placing a heavy demand on limited resources. Reorganizing Media resources may provide sufficient resources to meet the growing demand. Figure 4 provides an example of one possible reorganization of existing positions.

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Figure 4 Phoenix College Media Proposed Organizational Chart

Training demands are consistent and wide ranging. A trainer is needed to continue to support the implementation and the use of technology in instruction. Support for training related to Blackboard, Web 2.0, SIS systems, the college CMS system, and new emerging technologies is essential.

Annual Plan Revision

The CTC will review, revise, and update the plan each year to stay current in technology. These updates will be reviewed, edited and approved through PCLC, PET, and the Strategic Planning Committee.

Technology Goals

1. Increase communication with all stakeholder groups and encourage participation to maximize use of available resources and enhance interaction among students, faculty, staff, and the community.

A. Create a Technology Team to coordinate technology issues

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B. Enhance communication with students, faculty, staff to provide information and access to existing technologies.

C. Expand wireless access to increase student/faculty access to technology D. Make the Phoenix College web pages more student‐centric. E. Research and report benefits/drawbacks for creating a faculty/staff intranet separate

from the student pages. F. Research and report the benefits/drawbacks of using a student portal. G. Encourage student emails to be included during registration.

i. Encourage students to update their personal information in my.maricopa each semester, including valid email addresses.

2. Enhance classroom instruction with appropriate integration of technology

A. Add, upgrade and maintain instructor stations to meet minimum needs for technology in the classroom.

B. Purchase resources to support college media initiatives: podcasting, vodcasting, classroom capture, college digital image library, video streaming, and video archiving.

C. Test new technologies by conducting testing and pilot applications. D. Expand wireless for additional classroom access.

3. Increase access to technology for students, faculty, staff, and community

A. Develop annual budget lines for support of technology purchases, upgrades, and maintenance

B. Expand wireless for student, faculty and staff access. C. Centralize software purchases to increase access. D. Identify needs for Adaptive technology (Universal Design) to meet student

needs.

4. Increase the efficient use of technology

A. Replace faculty/staff desktops computers every 5 years B. Replace lab computers every 5 years (3 years for programs such as CAD) C. Standardize the tracking and scheduling of computer labs. D. Have SMAC Committee evaluate tracking/scheduling data annually and make

recommendations for efficient use of labs. E. Identify/Hire adequate staffing for TSG ‐ RB

5. Provide technology to increase the security for those who use facilities at Phoenix College

A. Develop emergency notification system that works with VOIP, text messaging, email systems.

B. Expand VOIP integration with phones, campus surveillance.

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C. Expand ID card access security as needed. D. Continue the implementation of security measures to discourage theft of

technology in the classrooms, offices and in other locations on campus. E. Fill staffing needs sufficient to accomplish current and future technology needs.

6. Replace/maintain current staffing levels for both TSG/Media (including filling current vacancies ‐ Lead Comp. Tech., Network Technician, Comp. Maintenance Tech.)

A. Identify/Hire trainer B. Identify/Hire Enterprise Systems Administrator C. Identify/Hire Systems Administrator II D. Identify/Hire Network Administrator E. Identify/Hire Programmer (Systems/SIS) F. Identify/Hire Manager Technical Support G. Identify/Hire Project Manager ‐ Media (See Figure 4)

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Target Population

The target population for Phoenix College’s technology plan includes:

Current students enrolled at Phoenix College Potential students who would like to enroll at Phoenix College Phoenix College and faculty, administration, and staff. The local community who may be accessing Phoenix College resources.

Legend CTC: College Technology Committee CTLT: Center for Teaching, Learning and Technology LAN: Local Area Network MAT: Management, Administrative & Technical employee group M&O: Maintenance & Operations employee group PSA: Professional Staff Association employee group TC: Technology Committee TCT: Technology Coordination Team TSG: Technology Support Group SMAC: Space Management Allocation Committee WAN: Wide Area Network VOIP: Voice‐Over‐Internet Protocol VPAA: Vice President Academic Affairs VPWFD: Vice President Workforce Development VPAS: Vice President Administrative Services VPSA: Vice President Student Affairs YER: Year‐end Report

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Appendices

Appendix A: SWOT Analysis

Appendix B: Survey Results Faculty/Staff

Appendix C: Survey Results Students

Appendix D: Action Plans

Appendix E: Accomplishments from 2005‐2009 Draft Technology Plan – 2005 YER

Appendix F: Accomplishments from 2005‐2009 Draft Technology Plan – 2008 YER

Appendix G: Annual Technology Software License Renewal

Appendix H: Technology Replacement Projections 2009 – 2013

Appendix I: Media Replacement Projections 2009 – 2013

Appendix J: Technology Funding Projection – Infrastructure 2010 ‐ 2014

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Appendix A SWOT Analysis

STRENGTHS

1. Draft plan included ideas that were implemented and has goals that are still attainable 2. Experience and capabilities of campus technology personnel 3. History of technological advancement and experience in implementing change 4. Many faculty and staff embrace new technology 5. Standard classroom technology is above most MCCCD standards 6. Process exists to replace desktops for faculty and staff 7. Funding designated for continual upgrades and maintenance of core networking

infrastructure 8. As an accredited institution we are able to offer full student services for our on‐line

courses

WEAKNESSES

1. Some employees avoid new technology 2. Lack of defined roles for technology planning, implementation and support 3. Aging campus related to equipment and infrastructure 4. insufficient technical personnel vs. demand on campus 5. Poor communication between campuses regarding solutions to technological

issues/advancements 6. Key decisions are dependent upon the Academic calendar 7. Inconsistency of departments in updating web pages 8. lack of readily accessible information for current and potential students 9. Current SIS functionality 10. College/district processes do not allow us to react to the changes of technology in a

timely manner

OPPORTUNITIES

1. Increase internet presence by providing a dynamic, interesting web “experience” to attract and retain students

2. The utilization of social networking technology (e.g., YouTube, MySpace, Podcasting, Vodcasting, blogs, Second Life)

3. Increase distance learning (hybrid and on‐line) opportunities 4. The use of technology to improve the effectiveness of the college’s emergency plan 5. Business partnerships 6. Potential capabilities of the new student system

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7. Standardization of Blackboard empowers faculty to develop and offer more online courses

8. One Maricopa ‐ combining of resources and knowledge

THREATS

1. Increased competition from on‐line colleges and colleges built with an infrastructure designed for the future (attract qualified faculty and future students)

2. Lack of funding/reduction of state allocations 3. Resistance to change 4. Previous lack of administrative support (e.g. previous technology plan never formally

approved and implemented) 5. Rapid technological changes are continuous

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Appendix B Survey Results Faculty/Staff

(Top ten responses in rank order)

1. What technology do you use regularly?

1. PC/MAC 2. Flash/Jump Drives 3. Word Processor 4. Browsers 5. CD/DVD 6. Laser Printer 7. Faculty Instructional Station 8. Presentation Software 9. Spreadsheets 10. Database Software

2. What additional technology do you require to meet the needs of your job?

1. Wireless access 2. Digital cameras 3. Laptops (option versus desktop) 4. Media production software/server 5. Instructional stations (more) 6. AutoCAD, RevitCAD/BIM software 7. Lecture capture equipment/software 8. Labs (more) 9. Second monitor for desktop 10. Upgrade computers for new media/software

3. What additional technology is needed at Phoenix College?

1. Digital cameras 2. Google applications (for instruction) 3. Laptops 4. Turning Point software/hardware 5. Wireless 6. Podcasting software/hardware 7. Second Life (for instruction) 8. Digital video 9. ePortfolio 10. Vodcasting (Video recording, streaming)

4. What technology issues need to be addressed that would help you and Phoenix College the most?

1. Student email accounts

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2. Faculty instructional stations (more/upgrade) 3. Desktop replacement plan 4. Wireless access 5. Training (more) 6. Proctored testing for online students 7. SIS system improvements (difficult to use) 8. Centralized software purchasing 9. Technology plan that coordinates with the College Strategic Plan 10. Technology trainer

5. Is there anything else that you would like to share with the committee regarding technology at Phoenix College?

A wide variety of comments and suggestions were received for this question. Original responses are available at the CTC website

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Appendix C Survey Results Students

(Top ten responses in rank order)

1. What technology do you use regularly?

1. Text messaging 2. Word processors 3. Flash/Jump drives 4. MySpace 5. CD/DVD 6. Browsers 7. Laser printers 8. iTunes 9. Instant messaging 10. iPod

2. What additional technology would help you in your studies?

1. Computer stations – more 2. Laptops for lease 3. Adobe Photoshop access/current version 4. Wireless access 5. Everything is good 6. Podcasts of lectures 7. Free printing 8. USB cable access: more 9. Online tutoring 24/7 10. Online services (advising, tutoring, instructors)

3. What additional technology is needed at Phoenix College?

1. None, already meets technology needs 2. Computer stations – more 3. Laptops for purchase or lease 4. Free printing 5. Scanners 6. MAC’s 7. Upgrade from VHS to DVD or Blue ray 8. Photoshop – access across campus, current version 9. Wireless access 10. Increase teacher technology skills

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4. What technology issues need to be addressed that would help you and Phoenix College the most?

1. Access to technology – computers 2. None, we have what we need 3. Free printing like GCC 4. Upgrade media technology 5. Upgrade computer hardware 6. Wireless access 7. Student storage accounts, increase space 8. Upgrade outdated technology 9. Too much personal use on computer stations, educational use only 10. Offer courses when advertised

5. Is there anything else that you would like to share with the committee regarding technology at Phoenix College?

A wide variety of comments and suggestions were received for this question. Original responses are available at the CTC website

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Appendix D Action Plans: Goals 1‐6

Goal 1 Strategic Goal: Goal 10: Provide a positive, service oriented Phoenix College experience.Strategic Direction: Enhance internal and external communication.

Technology Goal 1: Increase communication with all stakeholder groups and encourage participation to maximize use of available resources and enhance interaction among students, faculty, staff, and the

community.

Action Item People

Responsible Timeline

Completion Cost Outcome Expected 1. Create a Technology Coordination

Team to address immediate technology needs, trends and innovations

VPAS, Dean of Technology

July 2009 $0.00 Team created, meeting

2. Develop a plan to enhance communication for students & faculty/staff on current available technologies and appropriate contacts

CTC December 2009 $0.00 Communication plan adopted

3. Reorganize the PC website to make it more student centric in regards to marketing, providing information, encourage learning, providing access to technology

Web Task Force May 2010 $0.00 Web page(s) adopted

4. Develop plans for faculty/staff intranet

Web Task Force May 2010 $0.00 Intranet adopted

5. Investigate the benefits of using a student portal for increasing student communication and access

Web Task Force December 2009 $ 0.00 Report provided to College Technology Committee, PCLC, PET

6. Support district initiatives for student emails. If district emails do not occur, support efforts to encourage students to keep their personal information current and updated on my.maricopa.edu

VPAA, Dean of Technology, TSG, CTLT

July 2009 $ 0.00 Tracking of email notification kick backs.

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7. Expand wireless access for students and faculty by 10% per year (current estimate 40%) ‐ see Wireless Campus Coverage Map for current levels of coverage

Director of TSG June 2009 (See Appendix H for subsequent year

funding)

$5,500 Wireless expansion plan developed and submitted to CTC, VPAA. Access points added annually.

8. Implement the use of wireless and email contact for emergency notification

VPAS, Director of TSG

December 2009 Completed RAVE adopted.

9. Provide information to students and faculty on current free applications for word processing, tracking tasks, spreadsheets, calendaring, etc (e.g. Google Apps)

CTLT Department Chair

July 2009 $0.00 Information provided to students/faculty via flyers, web pages or other alternative media.

10. Support Institutional Advancement in identifying and implementing social networking applications into the Phoenix College marketing systems (Facebook, Twitter, MySpace, etc)

Director Institutional Advancement, CTC Committee

July 2010 $0.00Facebook, Twitter, MySpace “instances” are available.

11. Support District initiatives to purchase and implement Schools on Facebook

eLearning Coordinator, Dir. Institutional Advancement

August 2009 $ 500.00Networking software is installed and implemented.

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Goal 2 Strategic Goal: Goal 1: Anticipate, plan and implement technology changes to current infrastructure to maximize

teaching and learning. Goal 5: Improve and expand physical learning environments to increase efficiency and enhance learning.

Strategic Directions: Maximize the use of bond and capital funds to enhance and expand learning spaces.. Expand support services to meet the needs of the student.

Technology Goal 2: Enhance classroom instruction with appropriate integration of technology

Action Item People Responsible Timeline

Completion Cost Outcome Expected 1. Expand wireless access for students and

faculty by 10% per year (see Technology Goal 1.7)

Director of TSG June 2009 and each following

year

See Goal 1.7

Year‐end report from TSG

2. Develop a plan for instructor station maintenance/upgrade

Director Media Service December 2009 $0.00 Instructor station plan is submitted and approved by CTC, PCLC, PET (see Appendix I)

3. Purchase system to support podcasting, vodcasting, classroom lecture capture

VPAS, Dean of Technology, TCT

June 2009 $40,448System is purchased and instructions/training are available

4. Purchase a college system to support a Digital Image Library

VPAS, Dean of Technology, TCT

June 2009 $0.00 To be combined with goal 2.3

5. Setup development server to pilot new technologies being developed

CTLT, TSG June 2010 $0.00 Report of research provided to chair of CTLT and CTC

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Goal 3 Strategic Goal: Goal 1: Anticipate, plan and implement technology changes to current infrastructure to maximize

teaching and learning. Goal 5: Improve and expand physical learning environments to increase efficiency and enhance learning.

Strategic Direction: Maximize the use of bond and capital funds to enhance and expand learning spaces.. Expand support services to meet the needs of the student.

Technology Goal 3: Increase access to technology for students, faculty, staff, and community


Completion Cost Outcome Expected 1. Adopt annual operational budget to

support technology purchases, upgrades, maintenance

President, VPAS June 2010 $0.00 Plan adopted in annual budget(see Appendix H)

2. Expand wireless access for students and faculty by 10% per year (see Technology Goal 1.7)

Director of TSG June 2009 and each following

year

$0.00 Year‐end report from TSG (see Goal 1.7)

3. Upgrade and maintain current pay‐for‐print services

VPAS June 2012 $5,000.00 annually

Annual renewal paid

4. Centralize software purchases to maximize access and efficiency (see Appendix G for recommended software purchases)

VPAS, Dean of Technology, TC

$152,174.00 Year‐end report from TSG

5. Adaptive Technologies (Universal Design) ‐ Identify needs, purchase essential software/hardware

VPAS, Dean of Technology, Disability Resource Center Manager, Director TSG

June 2010 $9,000Report of research provided to chair of CTLT and CTC

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Goal 4 Strategic Goal: Goal 5: Improve and expand physical learning environments to increase efficiency and enhance

learning. Strategic Direction: Maximize effective use of financial, physical, and human resources. Technology Goal 4: Increase the efficient use of technology


Completion Cost Outcome Expected 1. Replace desktop computer every 5

years for faculty/staff desktops (see Appendix H)

VPAS, Dean of Technology, Director of TSG

June 2010 $270,000.00Year‐end report from TS

2. Replace lab computers every 3 years for specialized labs, 5 years for all other labs (see Appendix H)


June 2010 $454,000.00Year‐end report from TSG

3. Continue infrastructure upgrades (see Appendix J)


Annually $1,363,000.00Year‐end report from TSG

4. Standardize tracking/scheduling of classroom labs

VPAS, TSG, Department Chairs

June 2010 Unknown Implementation of a tracking system for all classroom labs

5. Continue Labstats tracking of open computer labs

VPAA, Dean of Technology, Director of TSG

June 2010 see Appendix G

Annual report

6. Have SMAC committee evaluate tracking/scheduling data and make recommendations for efficient use of classroom labs

VPAA, Associate Dean AA, SMAC

June 2010 $0.00Year‐end committee report

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Goal 5 Strategic Goal: Goal 5: Improve and expand physical learning environments to increase efficiency and enhance

learning. Strategic Direction: Maximize effective use of financial, physical, and human resources. Technology Goal 5: Provide technology to increase the security for those who use facilities at Phoenix College.


Completion Cost Outcome Expected 1. Develop an emergency notification

system that works with VOIP, text messaging, email systems

VPAS, Dean of Technology, Emergency Notification Committee, Director of TSG

Jan 2009 Completed Implementation of the emergency notification system.

2. VOIP integration with phones, campus surveillance

VPAS, Dean of Technology, Emergency Notification Committee, Director of TSG

June 2011 See App. H Year‐end report TSG, Emergency notification committee

3. Expand Electronic Access Controls VPAS, Dean of Technology, Director of TSG

June 2012 See App. H Year‐end report from TSG

4. Expand security measures to discourage theft of technology in the classrooms, offices and in other locations on campus

VPAS, Dean of Technology, Director of TSG, Director Media Service

June 2010 See App. H Year‐end report from Media, TSG

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Goal 6 Strategic Goal: Goal 9: Hire and retain quality and diverse personnel. Strategic Direction: Hire and retain quality diverse personnel.

Technology Goal 6: Provide appropriate personnel resources for current/future levels of technology.


Completion Cost Outcome Expected 1. Replace/maintain current staffing levels

for both TSG and Media (including current vacancies – Lead Computer Tech. Network Technician, Comp. Maintenance Tech.)

President, VPAS, Director TSG/Media

June 2009 $0.00 Open positions filled

2. Identify/hire a Trainer to meet the needs of training for students, faculty/staff

President, VPAA, VPAS June 2010 $0.00 to $45,450.00

Position is filled

3. Identify/hire Enterprise Systems Administrator (MAT 17 ‐ TSG)

President, VPAS June 2010 $0.00 to $75,774.00

Position is filled

4. Identify/hire Systems Administrator II (MAT 15 ‐ TSG)


Position is filled

5. Identify/hire Network Administrator (MAT15 ‐ TSG)


Position is filled

6. Identify/hire Programmer Systems – SIS (MAT13 – TSG)


Position is filled

7. Identify/hire Manager Technical Support (AMT15 – TSG)


Position is filled

8. Project Manager (MAT 15 ‐ Media) see Figure 4


Position is filled

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Appendix E Accomplishments from 2005‐09 Draft Technology Plan

CTC Year‐end Report 2005

Year Technology Accomplishments

and Resources

Technology Planning

Highlights

1998‐1999

New telephone & voice mail system

New Automatic Call Distribution System (ACD) Remodel of Fannin Library included installation

of over 250 new computers New academic LAN Upgrade WAN Migration to new fiber‐optic ATM infrastructure

Lab Group formed to establish standards for campus labs, while allowing for necessary flexibility.

Campus Technology Forum (April 1998)

Draft PC Technology Plan (Matte, Saeed, Walters), Summer 1998

Co‐chair structure (Faculty member and IT director) for Campus Technology Committee (CTC).

1999‐2000

Online help desk system 150 new work stations and 20 new printer

installed across campus

Department name changes to Technology Support Group to emphasize customer service

PC Technology Plan 1999‐2001

Annual Technology Action Plans created to prioritize operational plans. Plans reviewed by President’s Executive Group for approval.

2000‐2001

Work Order System New administrative LAN New FTP server New Help Desk Tracking System Upgrading of various servers 165 new workstations and 16 printers installed

throughout campus Math Lab – 25 new computers CAD Lab – 22 computers replaced Design Lab – 19 new computers Computer Commons – 39 new computers

Annual Technology Action Plans continue

Increased effectiveness of purchasing procedures for hardware and software

“Walters Plan” for reviewing BRC technology requests.

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Biology Mobile Laptop Lab – 31 new laptops and 1 projector (Title V)

Learning Center – 10 new desktops (Title V)

2001‐2002

Upgrade financial system (OGF to CFS)

Upgrade VAX Computer Commons – upgrade consisting of 130

new computers, 3 new printers New wireless notebook classroom (J‐138) New lower library lab (12 desktops) (Title V) LTD – New projector, Smart Board (Title V) English – Smart Board rear projector (Title V) A214 (Math Electronic Classroom) – 30 laptops, 1

printer, and 1 projector (Title V) TSG – Server and server console (Title V)

Hired a designated Web Manager

Restructured tech committees (CTC, Web Corp, Ocotillo) to prevent too much overlap. Combined into one committee with subgroups that would meet on ad hoc basis.

2002‐2003

New student LAN A214 – Projector, Star Panel, and ELMO (Title V) B122 (English Electronic Classroom) – 26 new

desktops, 1 projector (Title V) A232 (Math Zone) – 5 new desktops, 2 printers

(Title V) LTD – Projector (Title V) IR – 1 new desktop (Title V)

2003‐2004

New WebCT server New Library Information System (DRA to Dynix) Two new computer labs at City Colleges Center Expansion of Testing Center computer lab Replacement of 44 Library computers and 43

Applied Business Lab computers HIT Lab – 8 new student computers and an

instructor station. Updated Dental, CAD and Interior Design Labs Art Graphics Design Lab – 15 new Macs. Music Lab – Updated existing Macs and added 3

new ones. 19 new instruction stations across campus New Math/Science Center – 1 new instructor

station, 10 wireless laptops, and 1 projector (Title V)

Chemistry Mobile Laptop Lab for C Building – 20 laptops, 1 projector (Title V)

Physics Mobile Laptop Lab for E Building – 10 laptops, 1 projector (Title V)

B121 (English Electronic Classroom) – 26 new desktops, instructor (Title V)station, printer, projector, Star Panel

B122 – Instructor station, Star Panel (Title V) A214 – ELMO, instructor station (Title V)

CTC Position Paper calling for permanent funding for online learning.

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LTD – New projector (Title V)

2004‐2005

New Student Information System (coming soon)

Pay‐For‐Print System implemented Student One Card System (coming soon) IR color printer (Title V)

CTC drafting technology plan aligned with strategic directions.

Hired Associate Dean of Technology.

Committee formed to develop a Technology Plan to maximize educational delivery and college infrastructure.

Distributed campus‐wide technology survey.

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Appendix F Accomplishments from 2005‐2009 Draft Technology Plan

CTC Year‐end Report 2007‐2008

Accomplishments from 2005‐09 (draft) Technology Plan

Accomplishments from the CTC’s plan include the implementation of the following:

an updated college website, an electronic (informational) sign on 15th Ave, the new SIS system, computer kiosks for students, wireless hotspots for internet access, increased classroom technology, and emergency text messaging system (ClearTXT).

Goal 1, Action Plan B – Implementation of an updated college website. The Phoenix College website was revised to facilitate the sharing of information. It also includes links to My.maricopa.edu, E‐cashier, and ClearTXT.

Goal 1, Action Plan B – Install electronic (informational) signage on the edge of campus for announcements. One electronic sign was installed on 15th Ave.

Goal 1, Action Plan C – Implementation of the new SIS system. Campus‐wide training was provided and the new SIS was successfully rolled out in Feb’08.

Goal 2, Action Plan A – Provide computer kiosks for students. Multi‐use computer kiosks were installed in the Bears Den and in the Learning Center. Student self‐service stations, designed for students to access SIS, were installed in the Welcome Center.

Goal 2, Action Plan A – Provide wireless hotspots for internet access. Wireless internet access was installed in the following areas:

North side of A Building (Math Zone) and surrounding outdoor area Bear Cave Cafeteria and outside dining area Bears Den and the subterranean outdoor patio Music building and surrounding outdoor area Follett Bookstore C‐102 and adjoining outdoor patio Computer Commons Math and Science Center Library study rooms Library Pavilion and surrounding area D building Willo room Conference rooms

o HC4 o North Staff dining room

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o South Staff dining room o L‐122 o Library Conference room

Administration Conference room

Goal 3, Action Plan A – Provide standardized technology to enhance classrooms and meeting rooms. Advanced technology was installed in 85 of the 157 classrooms on campus. These classrooms are now equipped with the following advanced technology:

Data projector Electronic screen Control panel DVD/VCR combo unit Visual presenter (pad camera) Desktop computer Interactive panel (that allows for annotation, screen capture, and more)

Goal 4, Action Plan A – Provide technology to increase the safety and security for those who use the facilities at Phoenix College. ClearTXT, a text messaging system, was implemented to primarily serve as an emergency notification system. Students, faculty, staff, and the PC community can register online to receive text messages on their cell phones, which will alert them of potential emergency information. Faculty and students also have an option to create their own private groups, which will allow them to communicate with targeted audiences.

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Appendix G Annual Technology License Software

Item FY2010 Cost Next Renewal Notes

Cox WAN and Internet $44,000.00 July 2009 Network service to PC Downtown and for BearNet wireless Internet Microsoft Campus Agreement

$29,000.00 October 2009 Covers Microsoft Office, Windows operating system, client‐server seats

Symantec A/V & Ghost $16,000.00 October 2009 Antivirus and Ghost imaging software maintenance Cisco SmartNet $29,500.00 October 2009 Cisco maintenance, increases in FY2011 due to VoIP Document Imaging $0.00 March 2013 Project included four years of maintenance. Est of $12,000 in

FY2013 Apple Macintosh OS $0.00 January 2012 Software maintenance. Three year cycle. Will be $9,600 in FY2012 Stanley/Best Basis $11,800.00 April 2010 Electronic locks and video surveillance software & hardware

maintenance DeepFreeze $2,900.00 January 2010 Software maintenance. Used in all computer labs to protect

configuration Synchroneyes $3,600.00 February 2010 Software maintenance. Used in 15 labs for student monitoring,

instruction. Labstats $1,000.00 February 2010 Lab usage tracking software maintenance SSL Certificates $500.00 FY2010 Security certificates for web server, BearNet wireless Domain name renewals $400.00 FY2010 Registration of Internet names like phoenixcollege.edu RedHat Linux $400.00 January 2010 Linux server software maintenance Respondus/StudyMate $1,140.00 July 2009 Test development software for online/hybrid courses Blackboard $9,084.00 July 2009 Learning Management System for online/hybrid courses READI $2,850.00 July 20010 Student Skills Readiness Assessment for online learning SMARTHINKING $43,000 July 2009 Online Tutoring for students

Total $152,174.00

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Appendix H Technology Replacement Projections 2009 ‐ 2013

Technology Replacement (Unfunded in Red)

Category 2008‐2009 Actual

2009‐2010 2010‐2011

2011‐2012 2012‐2013

Desktop (new/refurb)1,2 140/45, $250,000 140/45, $260,000 140/45, $270,000 140/45, $280,000 140/45, $290,000

System printers, peripherals 1 $20,000 $21,000 $22,500 $24,500 $27,000

Classroom and Open Lab Computers, Printers 2,3

140 + BRC (77 new, 32 refurb) = 249, $434,000

240, $454,000 240, $469,000 240, $484,000 240, $499,000

Service Lab Computers and Printers (refurbished)2

30 30 30 30 30

Wireless areas added (multiple access points used) 4

7, $5,000 6, $5,500 Ubiquitous coverage, $300,000

Ubiquitous coverage, $90,000

Ubiquitous coverage, $40,000

Critical Systems (Servers, storage, networking,telephony, emergency comm system, power) 5,6

$591,000 See Attached Critical Technology

Spreadsheet

See Attached Critical Technology

Spreadsheet


Spreadsheet


Spreadsheet

Notes:

1. Desktop and system (non lab) printer replacement funded through 2004 Bond Technology allocation

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2. 20% of upgrades utilize refurbished computers. Some labs and desktops are replaced before the five‐year mark. Labs and desktops that receive refurbished computers are refreshed every 2 ‐ 3 years. Printers in labs have variable replacement needs, depending on usage. Currently unfunded

3. 2008‐2009 lab upgrade figures pending BRC capital awards. 4. Plan is to begin installation of campuswide/ubiquitous wireless system in 2010. Currently unfunded. 5. Critical Systems partially funded through 2004 Bond Technology Funds. Some components are operational in nature and are seeking

recurring funding. See attached spreadsheet. 6. VoIP and Emergency Communication System receive partial funding ($70,000) from District Office. Remainder of project funded through

2004 Bond Technology Funds.

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Appendix I Media Replacement Projections 2009 ‐ 2013

Replacements

Category 2008‐2009 Actual

2009‐2010 2010‐2011 2011‐2012 2012‐2013

Instructional Stations New 18 4 7

Instructional Stations ‐ Upgraded

16 10 12 12 10

Projectors New/Upgraded 0 601 382 263 303

Request Amount

$612,000.00$552,000.00 $532,000.00 $346,000.00 $330,000.00

NOTE:

1. The 60 projector replacement request for 09‐10 is to replace all projectors purchased between 1996 and 2003 and beginning to get on a 5‐year cycle.

2. The 10‐11 replacements are for projectors purchased for 2004‐05 and 2011‐12 is for projectors purchased in 2006. 3. Upgrades for 2011‐2013 (22) represent meeting space upgrades (C102, Dome, Willo, Admin Conf Room, Library Conf room, etc.

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Appendix J Technology Funding Projection – Infrastructure 2010 ‐ 2014

Phoenix CollegeCritical Technology Funding Projection, February 2009

CategoryFY2009 Actual FY2010 FY2011 FY2012 FY2013 FY2014

FY2010 to FY2014

LWOB FY2015

LWOB FY2016

LWOB FY2017

LWOB FY2018 Totals

Safety and Security (Group Total) 8,000$ 381,800$ 262,500$ 165,000$ 30,000$ 32,000$ 871,300$ 63,000$ 34,500$ 35,500$ 37,000$ 1,041,300$ VoIP Telephony and Emergency Comm. System 370,000$ 250,000$ 150,000$ 770,000$ 30,000$ 800,000$ Access & Surveillance Upgrades and Maint 8,000$ 11,800$ 12,500$ 15,000$ 15,000$ 17,000$ 71,300$ 17,000$ 18,500$ 18,500$ 20,000$ 145,300$ VoIP and Emerg Comm. Upgrades and Maint 15,000$ 15,000$ 30,000$ 16,000$ 16,000$ 17,000$ 17,000$ 96,000$

Servers (Group Total) 186,000$ 196,000$ 83,000$ 83,000$ 234,000$ 88,000$ 684,000$ 90,000$ 227,000$ 118,000$ 97,000$ 1,216,000$ Server Replacement & Upgrades (RAM, CPU) 100,000$ 77,000$ 77,000$ 77,000$ 105,000$ 82,000$ 418,000$ 82,000$ 87,000$ 110,000$ 87,000$ 784,000$ Online Storage (Disk Arrays, SAN) 65,000$ 75,000$ 80,000$ 155,000$ 85,000$ 240,000$ Offline/Disaster Storage (Tape Backup Library) 15,000$ 35,000$ 3,000$ 3,000$ 40,000$ 3,000$ 84,000$ 4,000$ 45,000$ 4,000$ 5,000$ 142,000$ Support Hardware (Racking, Cabling, KVM) 6,000$ 9,000$ 3,000$ 3,000$ 9,000$ 3,000$ 27,000$ 4,000$ 10,000$ 4,000$ 5,000$ 50,000$

Core Network Infrastructure (Group Total) 397,000$ 681,500$ 371,000$ 537,000$ 503,500$ 213,000$ 2,306,000$ 206,000$ 474,000$ 368,000$ 221,000$ 3,575,000$ Campus Access Layer Networking 200,000$ 200,000$ 40,000$ 350,000$ 45,000$ 45,000$ 680,000$ 50,000$ 200,000$ 55,000$ 55,000$ 1,040,000$ Core Network Equipment 115,000$ 150,000$ 40,000$ 40,000$ 350,000$ 40,000$ 620,000$ 45,000$ 145,000$ 45,000$ 45,000$ 900,000$ Copper & Fiber Cabling (premise and patch) 6,000$ 8,000$ 6,000$ 6,000$ 6,000$ 7,000$ 33,000$ 7,000$ 8,000$ 8,000$ 8,000$ 64,000$ Campus UPS, Electrical, Access Control 150,000$ 100,000$ 50,000$ 20,000$ 320,000$ 150,000$ 470,000$ "D" and Public Safety UPS, Generator 5,000$ 100,000$ 100,000$ 10,000$ 210,000$ 15,000$ 225,000$ Cox WAN and Internet Service 44,000$ 44,000$ 46,000$ 46,000$ 46,000$ 48,000$ 230,000$ 48,000$ 48,000$ 50,000$ 50,000$ 426,000$ Cisco Smartnet, Core Network & Telephony 27,000$ 29,500$ 35,000$ 36,000$ 37,500$ 44,000$ 182,000$ 46,000$ 48,000$ 50,000$ 52,000$ 378,000$ UPS & Generator maintenance 4,000$ 9,000$ 9,000$ 9,000$ 31,000$ 10,000$ 10,000$ 10,000$ 11,000$ 72,000$

Operational, FY2010 - FY2014: 544,300$ Operational Through LWOB: 1,117,300$ Capital, FY2010 - FY2014: 3,317,000$ Capital Through LWOB: 4,715,000$

Total, FY2010 - FY2014: 3,861,300$ Total Through LWOB: 5,832,300$

Capital Funds Reserved(Critical Systems, College & District VoIP): 3,198,000$ Capital Shortfall, FY2010 - FY2014: 119,000$ Capital Shortfall, Through LWOB: 1,517,000$

Notes:1. This projection does not include college growth or construction-related infrastructure.2. LWOB = Life Without Bond, period after the 2004 bond cycle but before another bond cycle is approved, speculative3. Gold backfill ██ denotes operational cost (Fund 1)4. Partial funding of FY2009 capital by Garage/Safety video surveillance project

5. Operational funds have been requested, but not reserved at this time

phoenix college technology plan 2009 2012

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