philippines national statistics office & unisys civil ... · philippines national statistics...
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Philippines National Statistics Office & Unisys Civil Registry System IT Project
Sanjeev Wadhwa23 Feb 2012
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© 2012 Unisys Corporation. All rights reserved. 2
Agenda
• About NSO and Unisys
• Situation Prior to Computerization
• Civil Registry System (CRS) IT Project as PPP
• CRS IT Project Achievements
• Reasons for PPP Success
• Lessons Learned
• The Future State
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© 2012 Unisys Corporation. All rights reserved. 3
About NSO and Unisys
• National Statistics Office (NSO) is the primary statistical arm of the Philippine government responsible for collecting, producing and disseminating general purpose statistics
• Has the responsibility of carrying out and administering the provisions of Filipino Civil Registry Law
• Unisys is a worldwide information technology company that provides a portfolio of IT services, software, and technology that solves critical problems for clients
• With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world - www.unisys.com
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© 2012 Unisys Corporation. All rights reserved. 4Page 4
From…
Situation in the 1990’s prior to computerization
Increasing volume of documents
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© 2012 Unisys Corporation. All rights reserved. 5Page 5
From…
Situation in the 1990’s prior to computerization
LongQueues!
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© 2012 Unisys Corporation. All rights reserved. 6Page 6
From…
Situation in the 1990’s prior to computerization
Manual & tedious handling of document requests
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© 2012 Unisys Corporation. All rights reserved. 7Page 7
From…
Situation in the 1990’s prior to computerization
Long processing periods
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© 2012 Unisys Corporation. All rights reserved. 8
NSO Civil Registry System IT Project
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© 2012 Unisys Corporation. All rights reserved. 9
...To
… to within the day!… from seven to ten working days …
Shorter period for processing of documents
1 46No. of outlets
292,000 700,000
Monthly transactions
19% 82%
Customer Satisfaction
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© 2012 Unisys Corporation. All rights reserved. 10
What has been achieved
• Enhanced delivery of services to the public and simplified the process of civil registration
• Civil registry documents and statistical information is now efficiently organized, managed and maintained in a complete and accurate database
• Falsification and fabrication of civil registry documents has been minimized
• Improved computing capability for the NSO
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© 2012 Unisys Corporation. All rights reserved. 11
Documents in the database
Total digitized documents: 140.4 million
Deaths 18.4 M
Marriages 22.1 M
99.8 MBirths
As of Feb 6, 2012As of Feb 6, 2012
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© 2012 Unisys Corporation. All rights reserved. 12
Civil Registry System is an ongoing PPP success
“CRS-ITP is one of the most successful BOT undertakings to date.”
Ms. Lourdes J. Hufana NSO Director, Civil Registration Dept
“The NSO now ranks 11th in terms of revenues generated compared to other national government agencies. Before we were not even in the top 20.”
Ms. Carmelita N. Ericta, NSO Administrator and Civil Registrar General
“A continued focus on maintaining a deep relationship with your partner has been key to the success of the NSO Civil Registry System IT Project. A willingness to listen, understand and continually invest in the relationship is vital to the success of any Public Private Partnership”
Mr. Scott Whyman, Unisys Asia Pacific Vice President.
NSO and Unisys continue to jointly invest in, and mutually benefit from, the ongoing PPP relationship :
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© 2012 Unisys Corporation. All rights reserved. 13
Reasons for PPP Success
• Remember the end user
• Relationship
• Governance
• Continuous Improvement
• Outcomes focus
Some of the key reasons for our successful partners hip include:
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© 2012 Unisys Corporation. All rights reserved. 14
Lessons Learned
• Take a long term view on investment and anticipated returns
• Understand and respect client organisational culture
• Be open and honest in communications
• The contract is a reference point that should not be constantly circled back to
• Be prepared to invest – time, technology, resources – to innovate and meet challenges and changes
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© 2012 Unisys Corporation. All rights reserved. 15
The Future…
• More convenient, secure access to Civil Registry Document services – SMS / text message– Online
• Placing CRS services closer to the customer– Kiosks– Mobile Services
Technology driven enhancements:
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© 2012 Unisys Corporation. All rights reserved. 16
Thank You
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© 2012 Unisys Corporation. All rights reserved. 17
Supplementary Slides
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© 2012 Unisys Corporation. All rights reserved. 18
Governance & Contract Management
Need information here
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© 2012 Unisys Corporation. All rights reserved. 19
Project Phases
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© 2012 Unisys Corporation. All rights reserved. 20
Project Accomplishments
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© 2012 Unisys Corporation. All rights reserved. 21
Documents Loaded in Database
Deaths 18.4 M
Total digitized documents: 140.4 million .
Marriages 22.1 M
99.8 MBirths
As of Feb 6, 2012As of Feb 6, 2012
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© 2012 Unisys Corporation. All rights reserved. 22
Document Conversion: Impact
Remaining 2.8 % of the requests required manual processing
Conversion Hit Rate(Dec 2011)
97.2% of requests served from DB
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© 2012 Unisys Corporation. All rights reserved. 23
CRS-ITP Achievements
… to within the day!… from seven to ten working days …
Shorter Processing Period for Requested Documents
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© 2012 Unisys Corporation. All rights reserved. 24
CRS-ITP Achievements
Shorter Processing Period for Requested Documents
Service Time Performance
Duration% of requests
(Dec 2011)Within 30 minutes 71.5%
Within 2 hours* 93.7%
Within 4 hours 97.1%
Within 1 day 99.6%
Before CRS-ITP
7 to 10 days
*Target: 95% within 2 hours.
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© 2012 Unisys Corporation. All rights reserved. 25
Lessen the incidence of negative results
Negative Results
Before CRS -ITP
28%
Dec 2011
14.7%
CRS-ITP Achievements
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© 2012 Unisys Corporation. All rights reserved. 26
Preservation of integrity of civil registry documents
CRS-ITP Achievements
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© 2012 Unisys Corporation. All rights reserved. 27
Reduced dependency on paper and microfilm rolls
CRS-ITP Achievements
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© 2012 Unisys Corporation. All rights reserved. 28
Improved customer satisfaction ratings
Customer satisfaction rating was only 19% prior to project implementation.
Source: NSO Customer Satisfaction Surveys
0.0
10.0
20.030.0
40.0
50.0
60.070.0
80.0
90.0
Mar
-99
Jun-
99Sep
-99
Dec-9
9M
ar-0
0Ju
n-00
Sep-0
0Dec
-00
Mar
-01
Jun-0
1Sep
-01
Dec-0
1M
ar-0
2Ju
n-02
Sep-0
2Dec
-02
Mar
-03
Jun -0
3Sep
-03
Dec-0
3M
ar-0
4Ju
n -04
Sep-0
4Dec
-04
Mar
-05
Jun-
05Sep
-05
Dec-0
5M
ar-0
6Ju
n-06
Sep-0
6Dec
-06
Mar
-07
Jun-
07Sep
-07
Dec-0
7M
ar-0
8Ju
n-08
Sep-0
8Dec
-08
Mar
-09
Jun-
09Sep
-09
Dec-0
9M
ar-1
0Ju
n-10
Sep-1
0Dec
-10
Mar
-11
Jun-
11Sep
-11
Dec-1
1
CRS-ITP period
Prior to CRS-ITP
CRS-ITP Achievements
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© 2012 Unisys Corporation. All rights reserved. 29Page 29
From…
Situation in the 1990’s prior to computerization