phil evans - broadband aggregation wales
TRANSCRIPT
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Phil Evans MBE
Head of ICT & Property ServicesCaerphilly County Borough Council
Chair of SOCITM Cymru
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Introduction
• Started in 2004• LLN Coming to an end• HE/FE network poor• DAWN2 network coming to an end• Public Sector Broadband Aggregation
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Solution
• Management Board created• Welsh Assembly Government
representatives plus UA’s• Aggregate demand• Create a Business Case• Identify 2nd tier benefits• Consultants engaged
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Pre-Procurement
• State Aid?• Which process?• Who was to be involved?• How was it to be managed?• Engagement of consultants - Methods
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Governance During Procurement
Project Team
Procurement User Board
Programme Board
PSBASectorGroups
SpecialistsupportMethods
Legal
WAG
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Procurement
• EU Notice and tender prepared• Competitive dialogue process• Refined to three suppliers• Three evaluation teams
- Contract- Value- Service provided
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
IPV6 and QoS
• IPv6– Network to be deployed as a dual stacked IPv4 / IPv6 Network
• QoS– solution will support QoS from implementation– initial solution deployed with 6 levels of QoS– extended across the DSL cloud for those needing differentiated
services– can accommodate different QoS policies across sectors
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Security• Security services to be provided ….
– MPLS Traffic separation• Access to each will be strictly controlled through allocation to
connectivity services and each sectors own policies
– Firewall services• managed firewall service with a core rule set centrally-
managed• ability to add further rules to the basic set
– Basic content filtering• Sector rules enable ‘illegal content’ to be blocked• Content to be blocked as defined in the ‘Internet Watch
Foundation’ List
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Result
• Logicalis selected• Current supplier of LLN• Trusted• Awarded September 2007• £74.5m over 5 years
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Logicalis UK• 5 offices in the UK• £200 million in UK revenue• 500 employees in the UK• Certified to ISO9001:2000, ISO14001. ISO27001 & ISO20000• Access to skills from service operations in Europe, South & North America• Managed Service Centre's in Slough, London and Nantgarw• In-house Tier 3 Data Centre in Bracknell, second to follow in 2010• Part of a Global organisation• Logicalis has over $1 billion global revenue• Over 5,000 Public Sector and Corporate clients • Over 1,000 employees in 7 countries• Part of Datatec, $4 billion global turnover in FY 09
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
PSBA Provides…
• Based on existing Lifelong Learning Network (LLN)
• Major nodes already situated in Local Government & HE/FE sites
• PSBA require additional capabilities to be incorporated
– MPLS
– QoS
– IPv6
– IP MultiCast
– Additional capacity
– Additional locations
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Connectivity Services• Range of connectivity services on offer
– Low bandwidth services delivered via ADSL/DSL
– Conventional connectivity services e.g. Ethernet• delivered taking connectivity from most economical
source between NAP/Core POP and the site
– Point to Point Services• either as a private circuit or• as a VPN between sites already connected to the
PBSA
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
The PSBA Core Network
• Built on existing technology (SDH) using the existing LLN carrier-class router equipment
• Core network already capable of supporting MPLS (but MPLS to be deployed early in the system build)
• Routers upgraded to meet required capacities and capabilities
• A programme to move to higher bandwidth services
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Neighbourhood Access Points (NAPs)
• NAPs– means of delivering local access to the PSBA– located in each of the key towns across Wales– normally at administrative centre for Local Government
• NAPs initially built around current (LLN) equipment/locations but could be built into any suitable site
• Options to place NAPs in :• a custom-built environmental housing• other Sector location (e.g. Hospital/Ambulance Control)• BT Exchange
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Delivering the Vision
Logicalis
Service Providers
Users
WAG
Governance
Continuity
Agility
Responsibility
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Current Governance Structure
Technical Design Authority Operational Delivery Group
Management Board
Programme Board
PSBATeam
FinanceAdvice
Contractors
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
•Two different architectures support diverse communities, each with a wide reaching core infrastructure
Legacy situation
DAWN2 CoreBT Metro VPN – MPLS
based service
HSW
WNL
Site
Site
Site
Site Site
Site
LLN Core
Physical Layer 3 Routed network to
all sites
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Goal Architecture
Country wideNetworks(MPLS VirtualNetworks)
LocalNetworks
(MPLS VirtualNetworks)
•Each sector, sub-sector or recipient organisation has a service developed to match its requirements in MPLS or on the underlying physical network
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Delivering Services over the PSBA
PROTECT – IL1Firewalled Internet
Shared ServiceSchools <11
PROTECT – IL2Schools Admin
Internet
RESTRICTED – IL3GCSx or DWP data
PROTECT – IL2Corporate
PROTECT – IL2Schools Curriculum
Shared ServiceSchools 11-16
Shared ServiceSchools 16+
Corporate Site
School
Library
GCSxSingle physical link, separate logical networks
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
MPLS Logical Architecture
MPLS VRFMPLS VRF
BGP based ISP service
WAG - RESTRICTED
Unitary Authorities
Health – Impact Level 2
Education (HE, FE, LEA)
Ser
vice
s
MPLS VRFMPLS VRF
MPLS VRFMPLS VRF
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
MPLS Sector Example
Unitary Authorities
Ser
vice
s
Authority WANS
Application service (shared CRM, DR etc.)Application service (shared CRM, DR etc.)
Secure service (GSx etc)Secure service (GSx etc)
“Global” service (Internet etc)“Global” service (Internet etc)
Authority 4Authority 4
Authority 3Authority 3
Authority 2Authority 2
Authority 1Authority 1
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
DAWN2 LLN
Solution Build – Phase 0
MPLS “Cloud”
User Sites
Core Sites
A
C
C
AA
A
University C POP
Local Authority A POP
LLN Core network
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
DAWN2PBSA Contract Domain LLN
Solution Build – Phase 1
MPLS “Cloud”
User Sites
Core Sites
LLN
A
C
C
AA
A
University C POP
Local Authority A POP
LLN Core network
N
NN
N
Community NAP
PBSA Management Domain
MPLS enabled
Core Services
Core Services
ADSL Services
ADSL Services
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
DAWN2PBSA Contract Domain LLN
Solution Build – Phase 2
MPLS “Cloud”
A
C
C
AA
A
University C POP
Local Authority A POP
LLN Core network
Community NAP
PBSA Management Domain
MPLS enabled
Core Services
Core Services
Community Network
Community Network
N
NN
N
ADSL Services
ADSL Services
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
DAWN2PBSA Domain
Solution Build – Phase 3
A
C
C
AA
A
University C POP
Local Authority A POP
Core network
Community NAP
MPLS enabled
Core Services
Core Services
N
NN
N
N
Community Network
Community Network
N
High Speed Ring
ADSL Services
ADSL Services
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
DAWN2PBSA Domain
Solution Build – Phase 4
A
C
C
AA
A
University C POP
Local Authority A POP
Core network
Community NAP
MPLS enabled
Core Services
Core Services
N
NN
N
N
Community Network
Community Network
N
High Speed Ring
Community Network
Community Network
N
Community Network
Community Network
N
Community Network
Community Network
N
Community Network
Community Network
NADSL
Services
ADSL Services
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Wales Map
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Network Management• Proactive network monitoring provided on a 24x7 basis
• Resilient Network Operations Centres– Wales (Treforrest) and Slough
• Automated real-time management
• Includes– on-going availability and health of the network – capacity of the network ports and circuits– device throughput– etc
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Service Desk
• Centralised Service Desk• Provided from:
– the Logicalis Welsh Project Office– transferring to the Logicalis (Slough) outside core Service Hours
• Centralised Single Point of Contact for service management• Staffed 24x7
• Incident Management and Fault Resolution– Fault reporting via telephone or via Portal
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Initial Order
Completed April 2009
• HE/FE Sector – 51 sites• GP’s/Health – 670 sites• Secondary Care – 337 sites• Unitary Authorities – 22 sites
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Portal
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Benefits Management
• Tier 1 - Original Target
• Tier 2 - Enable other project- Sector specific- Community based- Video Conferencing- Telephony Services- Data Services
• Create data to support monitoring
• Form part of Benefit Realisation Plan
• Support available from Programme Board
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Lessons LearnedThe partnership must be underpinned by a strong mutualunderstanding of all parties issues…
Get the issues on the table before the contract is signedBuild the commercial model to allow flexibility…
We encountered “Known unknowns” from day oneThe users requirements will changeThe available technology will changeThe users data, predictions etc were wrong from the outset
Define the services users really wantGet the model aligned correctly commercially…
Costs in the right placeRisks assigned to the correct ownerProfits and risks balance each other
If you want an innovative technical approach prefer a proven commercial modal and visa versa
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Lessons Learned cont…
• Stakeholder engagement• Recognition of role• Need for technical and commercial control• Communication• Trust
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Partnership• In a relationship governed by a taught legal contract keeping the
partnership model working is key to success.
End users
Sub-contractorsWelshAssembly Logicalis
PartnershipGet the model right
PSBA - Full Prime ContractCan better align contract to valuePartner or Supplier?Aligned to both partners business needs
Understand the agreement fullyPicking the right sub-contractorsDealing with the unknown
Risks sit with true ownerKnown process to apportion cost/risk
Consistent approach – commercial & technical
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Services & Challenges
Services
Data Network ServicesLayer 3 IP VPNsFull QoS model
IPTV bouquet (INUK)Secured networks
Content FilteringFirewallsSecure encrypted networks
Full multi tenancyMultiple organisations on same siteDiffering security requirements
Carrier interconnectsInternetIP servicesADSL
Challenges
Build and evolveManagement systems
Need to be appropriate not exhaustiveDefine services to be effectively monitored & measured
Coping with the unknownsRisk ownershipEquitable result
Being production from day oneChange regimePre-stagingExpert installation teams
Changing requirementsLimiting “bespoke” work
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Benefits Achieved to Date
• Multi agency working• Resilience• Bigger Pipe• GCSX Accreditation• CoCo• ISO27001
Enabling Service DeliveryGalluogi Cyflenwi Gwasanaethau
www.psba.org.uk
Phase 2• Growth into other sectors
- Dyfed Powys Police- Denbighshire County Council- Rhondda Cynon Taff County Council- Blaenau Gwent County Council
• Blue Light• UA Wan’s• Data Centres• Telephony• CCTV• Video Conferencing• Government Gateway