phases of the new sales process
TRANSCRIPT
![Page 1: Phases of the New Sales Process](https://reader030.vdocuments.site/reader030/viewer/2022032513/55d20353bb61eb7f438b467d/html5/thumbnails/1.jpg)
James ColganCEO Twitter: @jamescolgan
Xuropa Inc.Social CRM
& Cloud Delivery ApplicationFor Your Software
Sales FunnelsOld and New
Social CRM & Cloud Delivery Application
For Your Software
Sales FunnelsOld and New
![Page 2: Phases of the New Sales Process](https://reader030.vdocuments.site/reader030/viewer/2022032513/55d20353bb61eb7f438b467d/html5/thumbnails/2.jpg)
© 2010 Xuropa Inc.
Traditional Sales Process
![Page 3: Phases of the New Sales Process](https://reader030.vdocuments.site/reader030/viewer/2022032513/55d20353bb61eb7f438b467d/html5/thumbnails/3.jpg)
© 2010 Xuropa Inc.
Customer Relationship Lifecycle
Awareness Knowledge ConsiderationSelection
OrTrial
Satisfaction Loyalty Advocacy
Pre-purchase Post-purchasePurchase
![Page 4: Phases of the New Sales Process](https://reader030.vdocuments.site/reader030/viewer/2022032513/55d20353bb61eb7f438b467d/html5/thumbnails/4.jpg)
© 2010 Xuropa Inc.
Social Feedback Cycle
Awareness PurchaseConsideration
Measure Impact of Conversations
Measure Relevance of Conversations
The Social Web
Measure Content of Conversations
![Page 5: Phases of the New Sales Process](https://reader030.vdocuments.site/reader030/viewer/2022032513/55d20353bb61eb7f438b467d/html5/thumbnails/5.jpg)
© 2010 Xuropa Inc.
http://www.xuropa.com/blog/ http://www.xuropa.com/blog/
http://www.youtube.com/xuropa http://www.youtube.com/xuropa
http://twitter.com/xuropa http://twitter.com/xuropa