Pertemuan 3Communicating

in a World of Diversity

Matakuliah : J0012/ Komunikasi Bisnis ITahun : 2008

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Communication in a Diverse World

MulticulturalDiversity

Intercultural Communication

Individual CharacteristicsIndividual Characteristics

Individual ExperiencesIndividual Experiences

Cultural BackgroundsCultural Backgrounds

Cultural DifferencesCultural Differences

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Opportunities in a Global Marketplace

New CustomersNew Customers

New Labor SourcesNew Labor Sources

New Job PossibilitiesNew Job Possibilities

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Challenges of Intercultural Communication

Values andBeliefs

NonverbalSignalsEmployee MotivationEmployee Motivation

Employee CommunicationEmployee Communication

Harmony and CooperationHarmony and CooperationPerceptionPatterns

LanguageUsage

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Enhancing Sensitivity to Culture and Diversity

The U.S. Business CultureThe U.S. Business Culture

Variations in a Diverse WorldVariations in a Diverse World

Ethnocentrism & StereotypingEthnocentrism & Stereotyping

The Concept of CultureThe Concept of Culture

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Characteristics of Cultures

AssumptionsAssumptions

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CommunicationCommunication

AutomaticAutomaticAutomaticAutomatic CoherentCoherentCoherentCoherent CompleteCompleteCompleteComplete

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Negative Cultural Attitudes

EthnocentrismEthnocentrismEthnocentrismEthnocentrism

XenophobiaXenophobiaXenophobiaXenophobia

StereotypingStereotypingStereotypingStereotyping

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Cultural Pluralism

Accept DistinctionsAccept Distinctions

Avoid AssumptionsAvoid Assumptions

Avoid JudgmentsAvoid Judgments

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Recognizing Variations in a Diverse World

ContextualContextual Legaland Ethical

Legaland Ethical SocialSocial NonverbalNonverbal

AgeAge GenderGender ReligionReligion AbilityAbility

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Social Behavior Differences

Work and SuccessWork and Success Roles and StatusRoles and Status

Use of MannersUse of Manners Concepts of timeConcepts of time

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Nonverbal Differences

Greetings and TouchingGreetings and TouchingGreetings and TouchingGreetings and Touching

Personal SpacePersonal Space

Facial ExpressionsFacial Expressions

Eye ContactEye Contact

PosturePosture

FormalityFormality

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Gender Differences

Existing WorkplaceCultures

Existing WorkplaceCultures

Styles ofCommunication

Styles ofCommunication

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Improving Intercultural Communication Skills

• Be a careful listener

• Speak and write clearly

• Study cultures and languages

• Respect communication styles

• Use interpreters or translators

• Help others adapt to your culture

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Studying Cultures

Social CustomsSocial Customs

Clothing and FoodClothing and Food

Political PatternsPolitical Patterns

Religion and Folk BeliefsReligion and Folk Beliefs

Business and EconomicsBusiness and Economics

Ethics, Values, and LawsEthics, Values, and Laws

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Learning Languages

FacilitateFacilitateCommunicationCommunication

Promote BusinessPromote BusinessRelationshipsRelationships

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Respecting Communication Preferences

Degree of Formality

Level of Directness

Writing or Speaking

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Intercultural Conversations

Speak clearly

Rephrase if needed

Seek feedback

Don’t patronize

Check

understanding

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Listening Carefully

Vocal PatternsVocal PatternsVocal PatternsVocal PatternsAsk Ask

QuestionsQuestionsShowShow

RespectRespect

PitchPitchPitchPitch ToneToneToneTone SpeedSpeedSpeedSpeed VolumeVolumeVolumeVolume