PERSONNEL DEVELOPMENT MATRIX

Individual (self) Group/Team Organization Community Global environmentExample: Engineer, operator, etc. Department/project Company "X" Customers/partners/ Global Economy

competitors/vendors

Role: Individual Contributor Team-builder Deal-maker Path-finder Ecosystem-builder(Rainmaker)

Primary Critical Success Factors:Purpose/Values: Goal setting <=> Charter/responsibility <=> Business plan/culture <=> Social culture/values <=> CivilizationTime/Timing: Time management <=> On-time performance <=> Time-to-market <=> Trend-setter <=> Industrial leaderKey Focus (Scope): Profit & loss results <= Product development <=> Customers' needs <=> Market needs <=> OpportunitiesManagement: Self motivat'n & discipline <= Self-direct work team <=> Total quality management => cohesive & competent <=> ExcellentSystems/Organzn.: Interpersonal skills <= Well-coordinated network <= Continuously improving => Productive & dynamic => Progressive & effective

Approach: Open-minded, listening <=> Consensus <=> Belive in each other <=> Harmony <=> HarmonyResolve differences <=> Mutual respect <=> Satisfaction & self-respect <=> Peace <=> Peace

Unite interests <=> Mutual trust <=> Confidence & self-worth <=> Prosperity <=> Prosperity

Goals & Results: Win-win & long-term <= Win-win & long-term => Win-win & long-term => Lasting prosperity => Economic boom

Other Critical Success Factors:People: Dedication <= Commitment => United in purpose <=> Courteous & competent => HonorableProduct: Product champion <=> New products <=> Profit generator <=> Winner/value creator <=> BenchmarkKnow-how: Technical skills <= Research & development <=> Product differentiation <=> Best value to customers <=> Competitive advantagesIntelligence: Business sense <=> Market requirements <=> Market share <=> Market intelligence <=> Global business trendsYield: Do things right at the 1st <=> Meet expectation <=> Cost leadership <=> Best price for a product <=> Market Leader

time within the shortest Meet scheduletime at the lowest cost Cost-effectiveness

Quality: Quality improv. by DOE <= Process improvement <= TEI, TQM, ABC, JIT, TPM <= Total customer satifn. => Value creationResources: Experience, good-will <= People, time, tool, budget <= People, IP, cash, time, matl. <= Knowledge, finance => Wealth generation

Primary Areas of Concern:Facts: End results <= On-time performance <= Profit & growth <=> Successful company => Lasting prosperityMethods: Team approach <= Self-directed work team <= Quality teamwork <=> Win-win & long-term => Lasting prosperityGoals: Common interests <= Support corp. goals <= Create values <=> Prosperity => Lasting prosperityValues: Best individual effort <= Best team effort <=> Pursuit of excellence <=> Quality & performance => Lasting prosperity

Comments:1) This matrix helps to pinpoint the necessary skills and attributes that an individual, group, or organization has to develop to be long-term successful.2) In order to be successful within the bigger domain, an entity has to develop the skills and abilities to match the requirements of the bigger domain.3) A => B means A implies B

A. KWOK PRIVATE COMMUNICATION -- July, 1992