personality types: is harmonious teamwork possible?...honor, good attitudes, attendance, loyalty age...

© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri

Cynthia Sevier, SNS

Tina Farmer, MBA

Personality Types:

Is Harmonious Teamwork Possible?


Affiliation or Financial Disclosure

• Cynthia Sevier• School Nutrition Operations Consultant at EMS LINQ

• Tina Farmer• School Nutrition Director at Cherokee County Schools


Hershey Candy Personality Ice Breaker

• Please choose your favorite Hershey Bar


What does this say about my personality?

• Milk Chocolate – Cheerleader, kind, thoughtful, nurturing, dependable

• Krackel – Creative, optimistic, messy but organized, outgoing

• Mr Goodbar – Analytical, logical, procrastinator, structured

• Special Dark – Patient, thoughtful, problem solver, reflective and insightful


Let’s talk about generations…

• TRADITIONALS 1930-1945

• BABY BOOMERS 1946-1964

• GENERATION X 1965-1976

• GENERATION Y 1977-1995

• GENERATION Z 1995-2012


Generational workplace conflicts

• Conflicts frequently have generational issues as their cause➢“He is not committed to his job!”

➢“She doesn’t work hard!”

➢“He does not follow directions”

➢“I can’t believe the way she dresses!”


Think about what shaped you?

• National Events

• Music

• Technology

• Relationships

• Parents

• Values

• Others?


Traditionals1930 to 1945

Veterans, The Forgotten Generation, Silent Generation

Great Depression, World War II, and the Korean War

Dedicated and loyal employees

Value hard work and believe work comes first

Rule followers – clearly defined rules and policies

Work from 8–5; get the job done; maintain job security

Value family but duty before fun

8


Honor, good attitudes, attendance, loyalty

Age = seniority = authority & promotions

(recognize and respect their experience)

Chain-of-command leadership

Will listen to any feedback

Job satisfaction = job well done

Strong sense of right/wrong – do not respond well to ambiguity

“always been done” – do not adapt well to change

Avoid conflict

9

More about Traditionals


1946 to 1964

Boomers, Me Generation, Moral Authority

Civil Rights, Vietnam War, space travel, Cold War

“American Dream”

Acquired technology as developed

Anti-war and anti-government

Value equal opportunities and equal rights

10

Baby Boomers


Question everything – skeptical of authority

Do not like change or conflict

Time on the job = authority

Workaholics – invented the 50-hour workweek

Huge work/life imbalance

Loyal and enjoy teamwork

Clear, concise job expectations

Direct communication – open and in person

Value ambition and youthfulness

Respect from younger workers

Make a difference – have a chance to shine

11

More about Baby Boomers


1965 to 1976

Gen Xers, Post Boomers

Energy Crisis, end of the Cold War, Watergate, Y2K

Latchkey kids and day cares

independent and take care of themselves

Grew up without technology – now integrated into daily lives

Education was expected = way to succeed

Merit = entitlement

12

Generation X


Self-reliant but desire structure and direction

Work smarter, not harder – eliminate unnecessary tasks

Project oriented – paid to get the job done

Clear work/life balance

Move easily between jobs

Flexibility and challenge

Adapt well to change – good task managers

Want feedback – resent intrusive supervision

Authority doesn’t intimidate them.

Immediate and electronic communication

Be blunt/direct

13

More about Generation X


1977 to 1995

Millennials, Generation Next, Echo Boomers

Terrorist attacks, AIDS epidemic, economic expansion

Children of divorce – sheltered – strong attachments to parents

Kids with schedules

Most educated – extremely tech savvy

Sense of entitlement

Expect to be treated with respect

Very political and loyal to peers

14

Generation Y


Value collaboration and mentors

High expectations of bosses and managers

Highly creative – fast workers and great multitaskers

Flexibility from technology

Long-term on own negotiated terms

Achievement and goal-oriented – highly competitive

Want to be challenged and work with positive, fun people

Respond poorly to strict hierarchy/authoritarian leaders

Dislike menial tasks

Need supervision, structure, and discipline

Give feedback often; they will ask for it.

15

More about Generation Y

© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri 16

Generation Z

1995 to 2012

Centennials, Generation 9/11

War on terror, Great Recession, school shootings,

cyberbullying, shifting gender roles

True digital natives

Grew up with the internet

Masters at multitasking

Leverage technology for any task


More about Generation Z

17

Shorter attention spans

Short, concise chunks of information

Expect instant answers

Learn anything, anywhere, anytime

Quick to take first answer – struggle to critically evaluate

Frequent communication via text or social media

Need flexibility and support

Be open to their ideas

Equality, challenge the status quo, more global mindset

More tolerant and value diversity

Strong collaboration skills

Share everything

Tight connection with parents


• Avoid stereotyping and bias

• Understand the characteristics of each generation

• Separate the person from the patterns

• Get to know what motivates your co-workers

18

How to Effectively Work Together


Diversity in the Workforce• Socioeconomic status

• Educational backgrounds

• Ethnicities

• Religions

• Generations

• Personalities


It Only Takes One Bad Apple…

+ =


Am I the difficult person?


Is the glass half-full or half-empty?


Your attitude: It’s up to you!

• Emphasize the positive

• Look for the silver linings

• Accept reality and move ahead!

• Seek the lesson

• Recognize the bigger picture

• Focus on possibilities, not problems

• Maintain a willingness to change

• You always have a choice of how to respond!


Now…how about the other? Start with Complainers


Then there are the Pity-Partiers or Victims


How about the Bullies?


Any Backstabbers around?


Know any Aggressive people? Do they act like snipers?


And lastly, the Self-Promoter…boy do they love to talk!


Behavior

does not equal the

Person


If It Is To Be, Then It Is Up To Me


Your attitude: It’s Up to You!• Emphasize the positive

• Look for the silver linings

• Accept reality and move ahead!

• Seek the lesson

• Recognize the bigger picture

• Focus on possibilities, not problems

• Maintain a willingness to change

• You always have a choice of how to respond!


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Resources:

1. Amerson, Swetha. 5 Conflict Management Styles for Every Personality. Hubspot

2. Institute of Child Nutrition. Managing Personalities and Conflict. (2018) University, MS: Author

3. Oscar, Thomas. The Eight Classical Types of Workplace Behavior.

4. Terrell, Shannon. How to Identify and Improve Your Conflict Management Style.

5. University of Notre Dame. The Five Styles of Conflict Resolution.


Thank You!

personality types: is harmonious teamwork possible?...honor, good attitudes, attendance, loyalty age...

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