personal technology management steve tarr, phd may 1, 2008 what’s in my pocket? what’s on my...
TRANSCRIPT
Personal Technology Management
Steve Tarr, PhD
May 1, 2008
What’s in my pocket? What’s on my screen? Does it all work?
Devices - everywhere
RingxietyPhantom vibration syndrome
Crackb
erry
Information sources - everywhere
• Social/professional networks
• Blogs
• Wikis
• Instant messaging
People impacts - everywhere
Multi-tasking
Distraction
Constant State of Readiness
Drivers of change - everywhere
• Consumer technologies
• Changing workforce demographics
• Social inclusion
• Competition
Multiple devices to manage
Getting information gets easier
• ChaCha – 800.2CHACHA (800.224.2242)– text to CHACHA (242242)– works on any cellphone carrier– just state your question– answer returned by text message– home workers look it up, get paid 20 cents per
• Text to Google (466453)– Keyword based– Starbucks 98004– answer returned by text message
WHERE:were you? are you? will you be?
Hype Cycle
Getting things to work gets harder
• Out-of-the-box frustrations– is the battery charged?– where is the battery?– set up instructions?– set up instructions for
ME?– it’s not working …
• End of useful life– is it really broken?– is it just old?– do I have to switch?– how do I migrate to
new device?– what do I do with the
old one?
1 in 7 mobile phones returned as faulty; 63% have no fault
How do you measure value?
• Productivity
• Recruiting
• Retention
• Cost
• Obsolescence
• Re-training
• Knowledge
More than just purchase price!
$-
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
$5,000
100 500 1,000 2,500 5,000 10,000
Cost
per
Use
r
Number of Users in the installed base
Projected 3 Year Total Cost of Ownership per UserMicrosoft Mobile 5.0/DMSec vs RIM BES 4.1
MS
RIM
Infrastructure (servers, backup, etc), IT Support, and Helpdesk
source: microsoft.com/windowsmobile
Where is my darn ________?
• Password theft
• Viruses and data corruption
• Data theft through sniffing
• Theft of the device itself
• Viruses are coming
• Protect by policy or technology?
Summary of things to consider
• Develop a clear policy on supported platform and mobile devices– include brands, models, and useful life– who gets them, who approves, who pays
• Identify the support services– Buying and set-up– Coordinating warranty repair– Loss or failure replacement– Network synchronization, back-up, software image
• Review current policies– Acceptable use– Security to address mobile devices
Thank you
Discussion