personal details
TRANSCRIPT
Curriculum Vitae
Personal Details:
Name : Upendra singh Date of birth: 26th March 1987Marital Status: SinglePassport Details: K8679489Valid till: 26/03/2023Issued at: Jaipur, RajasthanMobile No: +91 9928920246, 8696929339E-mail: [email protected]
Permanent Address :
House No. 485 Delwara Nathwara-313202, Rajsamand Rajasthan (India)
Work Experience:
June 2011 to Augast 2011 - Housekeeping assistant Devi Garh Delwara Unit of Boutique hotels India Pvt.Ltd. Member of preferred hotels resorts.
Sept. 2011 to Sept.2014 - Housekeeping assistant The Oberoi Rajvilas Jaipur India.
Sept.2014 to till Date - Housekeeping supervisor
The Oberoi Rajvilas Jaipur India.
It’s a five star luxury resort spread across 32 acres having 71 room inventories. It
contains 54 premier rooms, 13 luxury tents, 2 luxury villa , 1 royal tent and 1 royal villa.
Job role:
Room attendant
I have handled all types of room categories and I am usually chosen by the management to handle the Royal villa or Royal tent to take care of any VIP movement..Apart from learning a room attendants role I have also learnt about –
Lost and found handlingProper storing and record keeping of all lost and found itemsTimely disposal of lost and found alcohol and other items
Equipments maintenance and repairRoutine rounds of all equipment pantriesSuggesting repair and maintenance as and when requiredCalling the service technicians from outside routinely for the equipment checks
Butler : I have handled butler operations in the hotel which comprises of
o Daily replenishment and stock/inventory management of mini-bars/private bars in all guest rooms,
o Handling guests and guests requests like packing /unpacking assistance,o Laundry service for guestso Suggesting different types of tea/coffee to guestso Suggesting local sight seeing itineraries to guests
Store handling
I have handled housekeeping store requirements namely o Guest supplies store,o Cleaning supplies store, o Printing and stationary store and o Food and beverage store
My task was to requisite stores on the appropriate store days and distributes it according to requirements. This helped me is knowing the basics about budgeting and in understanding to keep my departments costs within budgets.
Night shift
I have handled the entire night shift of housekeeping in this hotel. In the night shift the entire responsibility of housekeeping operations is on me. Six contractual staff report to me and I have to assign them work and monitor their work.
Housekeeping desk
I have handled housekeeping desk operations in the hotel which comprises of-o Handling guest calls/requestso Maintaining all registers and recordso Maintaining managerial reportso Checking discrepancyo Key handling and controlo Opera/PMS operations o Checking and maintaining attendance and leave records
Laundry
I have handled the entire laundry operations in the hotelo Operating all machinery in laundry and dry cleaning areao Knowledge of processing all soiled linenso Maintained inventory of linenso Arranged and maintained linens room
Room & Laundry supervisor
Checking the rooms.
Making Roaster my team members.
Making induction pack for new members.
Maintaining the guest comment cards record.
Providing the team with the tool and training to balance maximum guest satisfaction and profitability
Monthly cost analysis of guest supplies, cleaning supplies, stationary etc.
Maintaining guest history to keep record of guest needs to serve them exceeding their expectation.
Making personal development plans and performance appraisals for the assistants.
Training and empowering the team to meet guest expectation.
Making personal development plans and performance appraisals for the assistants.
Conducting various team activities to keep the team motivated.
A part of the team, making budget for the department.
Chemicals consumption control and reports.
My strength
Willingness to learn, act to the moment. Possesses good interpersonal skills that have been put to good use while resolving
various crisis situations.
Team player with a positive approach in dealing with complex issues.
Determined & patient individual with good written & verbal communication skills.
Quick learner
Strong determination and Reliable
Educational Qualification:
MBA in Hotel Management The Institute of Hotel Management and Catering, Udaipur , Rajasthan
Post Graduation Mohanlal Sukhadia University Udaipur , Rajasthan
GraduationMohanlal Sukhadia University Udaipur , Rajasthan
Class XII, (science )Senior secondary School, Nathwara, Rajsamand.
Internship Training & Exposer.
The Oberoi Rajvilas Jaipur India
6 months training in all core departments
● The Oberoi New Delhi exposures for one month
● Trident Bandra Kurla for 15 Days.
Reference:
Mr. Nikhil Verma
HOUSEKEEPER
The Oberoi Rajvilas,
Jaipur
Rajasthan
Email- [email protected]
Mr. Nishant Kumar
HOUSEKEEPER
Marriot Agra
U.P.
Email- [email protected]
