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Permits, Licenses and InspectionsRegional Project

Introductions:

• Home Builders & Remodelers Association of Cape Cod

• State Project Sponsor & Technical Assistance

• Cape Cod Commission Project Sponsor• Town Project Sponsors

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Permits, Licenses and InspectionsRegional Project

Agenda:• Brief Project History• Project Status• Next Steps• Demonstration – Example of what we will

achieve• Discussion

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Express Permit -- Water Heater Examplethe Payoff of an Internet Approach

Many Building Permits issued in the Region are Express Permits taken out by Licensed Contractors, these are prime targets for online processing.

ElectricalPlumbingGas FittingWindowsRoofSiding

TentWood StoveInsulationFenceRetaining WallShed

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Screenshot of User login page on ACA

Citizen Access Portal allows Licensed

Contractors to access the system with a

User ID linked to their contractor’s license & insurance information

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Customers select the

permit type

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A wizard-like tool guides

customers through the application

process

Parcel information

Links to GIS or

Assessors Databases

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Auto Fill the Contractor Information

Interface w/State

databases to check

contractor license /

registration & insurance information.

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Behind the Scenes: An automated interface to

state contractor registration database to verify status of license /

registration.

Registration # stored in contractor

profile.

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Behind the Scenes: An automated

interface to the State Workers Compensation

Proof of Coverage Database.

Online search uses name and address – use policy number supplied by the

contractor & stored in their

profile.

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Enter the Job

Information Utilizing

Help

If gas, the system

requires a Gas

Permit along with Plumbing Permit.

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Data contained on current

Municipal forms can be captured in the system to

allow for maintaining a

complete electronic record

eliminating paper for online

submissions.

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Customer reviews the application

before making

payment

Interfaces with Financial Mgmt. Systems will determine if there are delinquent bills.

Business rules will decide whether payments for delinquent bills are due before this permit

type can be completed. Work done will be stored.

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Payment tab allows customer

to pay online

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Customers have

different payment options

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Permit can be printed

online.

Municipality decides

whether or not to allow

printing online.

Contractor scans & attaches

proposal with signature to

online submission,

faxes or mails to town as

part of submission.

Option includes

printing the completed permit &

having customer sign

the permit.

Water Heater

installation is completed

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Inspections can be

scheduled online

Property Owner

Signature to do work can be Attached.

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Picture of Contractor Scheduling an Inspection – 1 or 2 SS

Customer can select

the date and time of the inspection

Inspector’s availability is loaded into the

system to block out

time unavailable.

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Confirm the date & time

and add comments

for inspectors

Municipal choice – can

have inspector

respond to confirm date / time. Or can

do it automatically

based on availability.

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Field Inspectors can do route

optimization of their days

inspections

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Field Inspectors can enter

details of the inspection at the

job site

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Field Inspectors can go through the inspection

checklist specific to town – default

from building code.

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Field Inspectors can update

status of inspection &

add a signature

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Email Notification

is sent to customer

with inspection

results

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Permit office sees that an Express

Water Permit was Issued

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Express and Other PermitsCitizen’s / Contractor Work Eliminated or Streamlined

for Business Started & Perhaps Completed Online:• Handwrite on Application Same Information• Drive to Town Hall during business hours• Wait for determination of fees, delinquent tax checks,

etc.• Call to check status on approvals • Call to schedule inspections• Visit call or visit job site to see status of inspections• Going through files to see history of jobs with town• Limited to payment with check or cash• Visit town hall for certain documents• Etc.

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Express Permit ExampleMunicipal Employee Work Eliminated or Streamlined for

Business Started & Perhaps Completed Online:• Greet the Customer• Accept Application & Review Application• Check for other Delinquent Fees• Calculate Fee• Receive Cash or Check• Print & Provide Permit• Provide documents / plans related to properties• Input Remaining Application Data in the System• Scan Application & Attach to System• File Paper• Create Revenue Turnover for Treasurers & Accounting• Schedule Inspection• Provide Inspection Status• Etc.

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Single Family Home Example

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Citizens / Contractor

Access Portal allows

for you to quickly

apply for an online permit

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Contractor can select the permit

type

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A wizard-like tool guides users

through the application

process

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Enter the Job

Information

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Customer can attach documents

to the permit

application

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Customer can review

the application

before making

payment

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Payment tab

allows customer

to pay online

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Customers have

different payment options

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Inspections can be

scheduled online

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Customer can select the date & time of the inspection

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Inspection Confirmation

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Now the back office can see there is a new

permit application

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The back office

reviews the permit

application details

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Field Inspectors can view the inspection on their mobile

device

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Field Inspectors can do route

optimization of their days

inspections

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Field Inspectors can enter

details of the inspection

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Field Inspectors can go through the inspection

checklist

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Field Inspectors can update

status of inspection and add a signature