Business Essentials For Performance

Jason SookramPerformance Oriented Organisational Behaviour

ScopePsychological ContractPerceptionTrust CommunicationLeadershipConflictChange Management

Insanity is doing the same thing over and over again and expecting different results. Albert Einstein

Psychological ContractRelationship between an employer and its employees which concerns mutual expectations of inputs and outcomes.

Denise Rousseau

Iceberg Model

Equity TheoryIndividuals who perceive themselves as either under-rewarded or over-rewarded will experience distress. John Stacey Adams

Equity Experiment

What are the issues?Discussion

Trust

The degree to which one party believes another to be fair and honest in their dealings.

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Emotional BankStephen Covey

Emotional BankStephen Covey

Communication

Communication A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

Merriam-Webster

Barriers to Effective Communication

The use of jargon. Over-complicated, unfamiliar and/or technical terms.Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo.Lack of attention, interest, distractions, or irrelevance to the receiver. (See our page Barriers to Effective Listening for more information).Differences in perception and viewpoint.Physical disabilities such as hearing problems or speech difficulties.Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective.Language differences and the difficulty in understanding unfamiliar accents.Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings.

Exercise

The name (which comes from the Middle English word morning) was formed from the analogy of evening using the word "morn" (in Middle English morwen), and originally meant the coming of the sunrise as evening meant the beginning of the close of the day. The Middle English morwen dropped over time and became morwe, then eventually morrow, which properly means "morning", but was soon used to refer to the following day (i.e., "tomorrow"), as in other Germanic languagesEnglish is unique in restricting the word to the newer usage.[2][3] The Spanish word "maana" has two meanings in English: "morning," and "tomorrow."17

7 Reasons to Say Good Morning to Your Co-Workers

1) It maintains the standards of basic civility that were all entitled to at work. Like please and thank you, these two little words also go a long way towards improving communication and the overall atmosphere.2) Good morning humanizes our co-workers. Were real people, not just cogs in a pointlessly spinning wheel. Show some humanity.3) Provides for a more democratic environment, where everyone from the CEO to the mail clerk get to share in a friendly two-second exchange.4) Its quick (and relatively painless). If it is painful, you should probably be looking for a new job or scheduling time for some serious self-reflection.5) Its free.6) Acknowledging the mere presence of someone is interpersonal communications 101. Dont YOU want to be noticed? You might tell yourself otherwise, but at the end of the day, we all want to be recognized.7) Saying good morning makes things less awkward when you inevitably have to address your co-worker later in the day. Start the day off on the right foot and avoid potential stressors later in the day.

Manager vs. Leader

ManagerA person responsible for controlling or administering all or part of a company or similar organization.

LeaderThe focal person who leads or commands a group, organization, or country.

Manager vs. LeaderManagerLeaderadministersinnovates.is a copyis an original.maintainsdevelops.focuses on systems and structurefocuses on people.relies on controlinspires trust.has a short-range viewhas a long-range perspective.asks how and whenasks what and why.has his or her eye always on the bottom lineeye is on the horizon.imitatesoriginates.accepts the status quochallenges it.is the classic good soldieris his or her own person.does things rightdoes the right thing.

Conflict Case Studyhttp://youtu.be/bBUpfmAwOAQ

What are the issues?Discussion

Pinch Model

Change Management

The End.