performance matters quarter 2 2012-2013 · 2018. 8. 8. · corporate performance overview report...

Appendix A

Performance Matters

Corporate Performance Overview Report

2012/13 Quarter 2 July to end of September 2012

Donald Graham Chief Executive

Final Version : Executive 12 December 2012

Corporate Performance Overview Report – 2012/13 Quarter 1 page 1

Contents

page Overview of Performance 2 Delivery of Corporate Plan Objectives 3 Key Performance Indicator Report 10 Corporate Health Indicators 13 Revenue Budget Monitoring Summary 16 Corporate Risk Register 17 Hertsmere Together Update 18 (Local Strategic Partnership) Hertsmere Leisure Trust Update 19 (Leisure Services Contract)


Overview of Performance

1. Introduction 1.1 This report sets out an overview of the council‟s performance for the period July

2012 to end of September 2012 (quarter 2). The purpose of this report is to provide a high level summary of key achievements, and to highlight areas where performance is not matching targets or expectations, along with any remedial action that is being taken to address this. This report is produced on a quarterly basis in line with performance indicator returns.

2. Overview of Performance 2.1 The departmental service plans for 2012/13 contain detailed actions to be

undertaken to deliver the objectives that underpin the council‟s 5 corporate priorities contained in the Corporate Plan for 2009 – 2013.

2.2 The Performance Strategy provides a framework that enables the council to

measure progress against the delivery of the Corporate Plan priorities and actions that the council is undertaking and updates on their associated risks.

2.3 Progress against the Corporate Plan priorities and objectives is set out on pages 3

to 9. 2.4 2.5 The key performance indicators are a means to measure the progress against

targets. This period (quarter 2, July to end of September 2012) saw :

35 number (63.6%) Green indicators (met or exceeded target) compared to

Q1 – 36 number (65.5%) Green indicators (met or exceeded target)

16 number (29.1%) Red indicators (not meeting target) compared to

Q1 – 16 number (39%) Red indicators (not meeting target)

4 number (7.3%) Amber indicators (not meeting target) compared to

Q1- 3 number (5.5%) Amber indicators (just missing target)

2.6 The detailed performance report is set out on pages 10 to 13. 2.7 The financial monitoring report to the end of September reports a variance

(surplus) of £98,192 with a projected outturn for 2012/13 of £19,714 surplus. To date there has been no requirement to utilise the budget contingency.

2.8 The individual variances are outlined in detail in the detailed monthly monitoring

reports and also considered in depth by the Financial Monitoring Panel.

2.9 Information on Corporate Health is set out on pages 13 to 15. High level financial monitoring information is set out on page 14. The Strategic Risk Register is set out on page 17.

2.10 An update on the activity of Hertsmere Together, the Local Strategic Partnership, is set out on page 18 and an update on the Contract for Leisure Services with Hertsmere Leisure Trust is set out on pages 19 to 21.


Delivery of Corporate Plan Objectives

1.0 Progress against Corporate Plan Objectives 1.1 The first quarter of 2012/13 saw continued good progress towards achieving the

council‟s objectives. Highlighted below are some areas of notable progress against the delivery of the corporate priorities identified within the Corporate Plan 2009–13.

2.0 Safer communities

Objective 1 – We will work in partnership with the police and other key agencies to address the concerns of our residents.

Objective 2 – We will create safer communities by tackling crime, anti-social behaviour and alcohol related disorder.

Objective 3 – We will build community confidence and increase feelings of community safety.

2.1 We continue to work closely with the police and key agencies as part of the Community Safety Partnership. This year, 2012/13 July to end of September when compared to same period in 2011/12 has seen a reduction in crime levels of with all crime – reduced by 8.9% (121 number fewer offences). However there have been increases in burglary (20 more offences), robbery (3 more offences) and shop lifting (27 more offences) and these remain an area of focus for the Community Safety Partnership.

2.2 Updates on partnership activity are presented to the quarterly public Community Safety Partnership meetings which were held in September in Potters Bar, Radlett and Shenley, Borehamwood and Elstree and Bushey.

2.3 The multi-agency Safer Streets project, funded by the Local Strategic Partnership, has continued its activity in this quarter and extended its activity by working with Hertfordshire Meals on Wheels service. Hertfordshire Police and Hertfordshire Fire and Rescue Service officers from Hertsmere Community Safety Partnership‟s (CSP) Safer Streets team have been joining staff from Hertfordshire Community Meals during their meals on wheels rounds across the borough.

2.4 During the visits, officers introduce themselves to residents and offer them the chance to have a free home security check and/or fire risk assessment. They install fire alarms or security equipment and arrange regular visits, where necessary. Each resident is also given a Safer Streets „How local services can help you‟ information folder, which includes useful contact numbers and information on local services.

2.5 Since the beginning of this year, the Safer Streets team, which is co-ordinated by the community safety team at Hertsmere Borough Council, has knocked on more than 1500 doors offering crime prevention advice, free security checks, and free fire risk assessments. The team has also completed more than 760 surveys with residents, recruited more than 360 people for Neighbourhood Watch, and found 235 people keen to learn first aid skills.


2.6 In august the Hertsmere Community Safety Partnership launched “Dog Watch” to help combat crime and anti-social behaviour. As part of their role, Dog Watch members will be encouraged to report any suspicious activity they see or hear while walking their dog by calling the non-emergency number 101

2.7 Members will be given regular updates through the force‟s Online Watch Link (OWL) about how their information has helped improve the area where they live. They will also be given crime prevention advice. The scheme was launched in Aberford Park and those who signed up on the day got a goodie bag which will include a dog poop bag dispenser kit, dalmation-toy alarm and UV security marking pen.

2.8 The successful PL8 SAF3 campaign was undertaken this quarter with tamper-

proof number plate screws and bike security markings made available at Bushey

Grove Leisure Centre and at Borehamwood Shopping Park. The operation, co-ordinated by Hertsmere Community Safety Partnership aims to reduce number plate and bike thefts in the borough. Number plates are stolen by offenders so they can be used to disguise other vehicles and commit crimes. Victims can end up with fines, points on their licence, congestion charges, or petrol costs that they are not responsible for.

3.0 Quality environments

Objective 1 – We will protect and enhance our street scene including reducing waste.

Objective 2 – We will protect and enhance our natural environment.

Objective 3 – We will protect and enhance the built environment. 3.1 Recycling initiatives have continued this quarter as part of our drive to reduce waste

going to landfill. This quarter saw recycling of household waste at 51.2% with residual waste per household falling to 115kgs in the quarter. The target for recycling has been increased to 50% for this year.

3.2 The yearly program of recycling summer road shows has concentrated on raising

awareness of recycling and as, a part of the planned fleet replacement program, five new collection vehicles came into service in early July.

3.3 September a “Don’t burn, compost this autumn initiative was launched with

Hertsmere residents being encouraged to go green with a cut-price compost bin and the option to buy a second bin at half price.

3.4 In this quarter the annual Green Flag Awards were awarded, with thirty-seven sites

across the county have been given the award which recognises the nation‟s best green spaces. Thirty-seven sites across the county have been given accolades in this year‟s Green Flag Awards, which recognises the nation‟s best green spaces. Hertsmere hosted the first-ever regional Green Flag Awards ceremony because the borough council hold the highest number of Green Flag Awards in the county.

3.5 Aberford Park in Borehamwood; King George Recreation Ground and Bushey Rose Garden in Bushey; and Oakmere Park and Parkfield in Potters Bar have all been given Green Flag Awards.


3.6 This is the fifth consecutive award-winning year for Aberford Park and the 14th for

King George Recreation Ground. Oakmere Park has received the award ten times while Parkfield was awarded it for the fourth year in a row.

3.7 The Bushey Rose Garden was also given a Green Heritage Award for the second year running. The award recognises excellence in management of sites of local or

national historic importance. Fishers Field Nature Reserve in Bushey won a Green Flag Community Award in recognition of the work done by local volunteers who manage the site.

3.8 In June consultation commenced on plans drawn up in conjunction with the

Countryside Management Service to add extra play equipment, install new information boards and restore and enhance the existing wildlife habitats in Composers Park in Elstree. This project has been awarded £56,300 of lottery funding and the works are due to be completed in 2013.

3.9 The Streetscape manual was formally adopted in this quarter and offers an

overview of the area‟s shopping centres and arcades with comments and recommendations on street paving, signage, street lighting, bollards, guardrails, litter bins, outdoor seating, cycle stands, advertisements, traffic management signs and other street furniture.

3.10 Its aim is to provide guidance for the borough council, Hertfordshire Highways, and

parish and town councils, who are responsible for maintaining the streetscape, as well as information for private land owners, utility companies, developers and anyone with an interest in their local street scene.

3.11 Among the streets identified as in need of improvement are Shenley Road,

Borehamwood and Elstree village, while Radlett‟s shopping centre was praised in the report for its high quality surfaces, well-positioned street furniture and “noticeable absence of street clutter.”

3.12 Recommendations for Borehamwood‟s Shenley Road include repaving the street

using larger slabs, re-positioning the street lighting to improve pedestrian flow, getting rid of some of the disused signs and mounting poles, reducing the width of double yellow line markings and replacing flower beds and hanging baskets.

3.13 A review of the traffic management signs and street furniture in Elstree village

centre is also recommended. There are 12 sets of traffic lights at the junction in the village centre and a high number of bollards and guardrails.

3.14 Other works which should be prioritised according to the manual are removing or

filling in the empty tree pits in Leeming Road; replacing the bins in Manor Way; reducing the width of the road markings in Bushey High Street; tree planting in Bushey High Road; replacing benches in Darkes Lane, Potters Bar; and reducing the width of the road markings in Radlett.

3.15 In this quarter the council ran a public consultation on a draft planning brief for

Bhaktivedanta Manor near Letchmore Heath, the UK headquarters of the International Society of Krishna Consciousness (ISKCON). The manor, which was bought by George Harrison and donated to the society in 1972, is used as a temple and shrine and a theological college.


3.16 Previously, development at the site has been restricted as the manor is a grade two listed building in a conservation area and the whole of the estate sits in the Green Belt. The planning brief outlined how the society could meet the existing needs of its congregation with the construction of an enclosed, purpose-built building called a haveli.

3.17 The consultation ran for a specially-extended two month period until September 10

and two public exhibitions were held in July and September. 4.0 Healthy, thriving communities

Objective 1 – We will improve the health of residents through the provision of, and improved access to, services which support healthier lifestyles and reduce health inequalities.

Objective 2 – We will maintain and develop our cultural heritage.

Objective 3 – We will empower local communities and community leaders.

4.1 The new contract for the provision of leisure services commenced in February 2012

with Hertsmere Leisure as the provider of services which will cover the management of the 3 leisure centres, Wyllyotts Theatre, Bushey Golf and Country Club, Bushey Community Centre, Threeways Community Centre and 50+, Play and Events in Parks. Refer to update at page 19

4.3 In this quarter we have continued to support the voluntary sector through our

community grant funding which was open for applications until the 21 September for grant allocations in October. In addition in this period Members have allocated £4,800 to 8 different organisations and schemes as part of the Ward Improvement Initiative Scheme.

4.4 Youngsters from across Hertsmere were honoured for their sporting achievements

at a Herts Youth Games presentation ceremony at the Council offices in September. More than 100 young people from Hertsmere took part in the games at the beginning of July, competing against teams from nine other districts across the county in 10 different sports which included aquathlon, athletics, hockey, badminton, table tennis and the Paralympic sport, boccia.

4.5 Hertsmere was crowned third overall in the competition, which took place at the

University of Hertfordshire de Havilland campus in Hatfield. North Hertfordshire came top and East Hertfordshire second. The event was also visited by the Olympic torch.

4.6 In September the Executive approved a funding contribution towards the creation of a permanent home for Elstree and Borehamwood Museum. The museum is set to move from its current home in rented accommodation at Drayton Road to a purpose-built community facility in Shenley Road in autumn 2013. Consultation on the new museum was started in September.


5.0 Economic wellbeing

Objective 1 – We will support a thriving local economy.

Objective 2 – We will facilitate opportunities for our communities to prosper.

Objective 3 – We will make the most of the potential of our assets. 5.1 In September the Council hosted a Community Jobs Fair which was organised by

Jobs Centre Plus. Over 20 businesses attended to promote local employment opportunities and over 240 people attended on the day.

5.2 This quarter saw the Police Authority approve the relocation of the police

accommodation to the Civic Offices and the council has continued to work with the police to develop proposals. There are a number of benefits from this including the generation of revenue income for the council, and an increase in the value of the Council asset increasing the amount of office space which would in turn give the future potential for alternative uses or rental opportunities. The creation of self-contained accommodation that meets the operational needs of the Police will also provide a visible presence in the front office with greater security; and will further enhance public services by leading towards the development of a one-stop shop environment which could also encourage other organisations to look at relocating to spare space within the Council‟s Civic Offices.

5.3 There are 1716 garages owned and let by the council across 111 locations across

the borough. The table below shows the occupancy level by settlement. There is a programme of garage refurbishments which is overseen by the Asset Management Panel.

Area Units Tenanted Void Unfit % fit occupied

Borehamwood 989 767 222 107 86.96

Radlett 91 81 10 Nil 89.0

Shenley 57 55 2 Nil 96.49

Bushey 368 299 69 27 87.68

Potters Bar 161 152 9 1 95

South Mimms 50 46 4 Nil 92.0

5.4 In this quarter public consultation was commenced in relation to the forthcoming changes to the Council Tax benefit scheme. As part of the government‟s welfare reform programme, the existing scheme for people who claim Council Tax benefit is going to be replaced with a new localised Council Tax Support scheme from 1 April 2013.

5.5 The amount of funding Hertsmere Borough Council and precepting authorities like Hertfordshire County Council and Hertfordshire Police receive from the Government will be reduced by 10%. The council in consultation with Hertfordshire Police and Hertfordshire County Council, has come up with proposals which work within the revised budget, protect the most vulnerable and encourage more people into work. Under the proposed new scheme pensioners, disabled people and lone parents with children under the age of five, won‟t see any change in their Council Tax benefits. Benefit claimants of working age, who are not in one of these groups, would be required to pay more towards their Council Tax bill.


5.6 Currently, a person can get 100% Council Tax benefit, regardless of the size of their house. This would change so that a person‟s Council Tax Support is capped at Band D* level. Reductions in Council Tax discounts and exemptions on second homes and empty homes are also being considered, as well as proposals which will require working adults living in a household where Council Tax Support is claimed to contribute more towards the bill

6.0 Decent Homes Objective 1 – We will strive to meet the housing needs of vulnerable people. Objective 2 – We will improve private sector housing standards. Objective 3 – We will increase affordable housing.

6.1 This year has seen an increase in the number of homeless approaches and the council is working hard through various schemes as detailed below to improve access to housing. However, the costs associated with the high level of households in temporary accommodation is reflected in the overspend currently being shown against the housing budget.

6.2 CBL ( Choice Based Lettings) – Hertsmere had a total of 30 new builds advertised

on CBL during this quarter. These new build properties were advertised on our CBL and some were offered to Homeless households that were in our Hostels, this in turn freed up the hostel room for someone in Bed &Breakfast.

6.3 PSL Scheme (Private Sector Leasing) – Six new properties signed up to this

scheme in this quarter. This enabled the council to move people out of B&B into these properties.

6.4 These schemes have meant that the council were able to move a total of 36

households out of Bed & Breakfast and other nightly paid for accommodation into Hostels, and flats above shops, and PSL properties in this quarter and this will have a significant reduction on the Housing Bed & Breakfast budget going forward as shown in the table below.


7.0 Other Corporate Projects

7.1 During 2011/12 in addition to projects and schemes aimed at delivering our

corporate goals and objectives there have been a number of key corporate projects aimed at improving the delivery of the council‟s services as a whole.

7.1 The first quarter of the year saw projects addressing -

Implementation of changes to sickness absence management and associated pay award. .

Selection of provider and development of new website due to be in place in October 2012.

Finance Revenues and Benefits Project - new software implementation.

Consultation on changes to Council Tax benefit.


Key Performance Indicator Report

Safer communities

Crime Figures Year on year comparison to end of June 2012 Figures provided by Herts Constabulary

% increase

/decrease

Equates to number of offences

RAG Status

All crime – 1240 offences Down 8.9%

121 less

Burglary (dwellings) – 66 offences Up 43.48%

20 more

Vehicle crime -117 offences Down 46.82%

103 less

Theft from Vehicle -94 offences Down 51.79%

101 less

Theft of a Vehicle – 21 offences Down 12.5%

3 less

Domestic violence – 96 offences Up 37.1%

26 more

Hate crime (racially & religiously aggravated) – 0 offences

Down 100%

1 less

Robbery – 12 offences Up 33.3%

3 more

Shoplifting – 117 offences Up 2.2%

3 less

Criminal damage - 198 offences Down 7%

28 less

Anti-social Behaviour – 820 offences Down 31.1%

277 less

Serious Violent Crime – 4 offences Down 33.3%

2 less

CCTV Figures provided by Hertfordshire CCTV Partnership

Q 1 Outturn

Q 2 Outturn

Q 3 Outturn

Q 4 Outturn

Q target

RAG Status

Number of recorded incidents

78 104 114

Number of arrests

18 21 30

Partnership Activity Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4

Outturn RAG

Status

Number of partnership initiatives

19


Safer communities Neighourhood Watch Coverage End of December 2011 (Q3)

% Streets covered

RAG Status

Bushey 67% n/a

Borehamwood 58% n/a Radlett 68% n/a Potters Bar 81% n/a Shenley 74% n/a South Mimms 26% n/a Total (751 Schemes increase in 18 since last quarter)

66%

Fire Service April to end of June 2012

Q1 No of incidents

Q 2 No of incidents

RAG Status

Number of Incidents (call out) 235 240 n/a

Primary Fires - Accidental 28 22 n/a Primary Fires – Deliberate 4 6 n/a

Secondary Fires - Accidental 11 12 n/a Secondary Fires – Deliberate 16 13 n/a

Road Traffic Accidents 16 17 n/a

This performance information is monitored through the Community Safety Partnership on a quarterly basis through the Responsible Authorities Group and reported publically at the quarterly Community Safety Partnership Meetings.

Quality environments Planning Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target RAG Status

Processing major planning applications

60% 72.73% 68%

Processing of minor planning applications

76.09% 68.63% 83%

Processing of other applications 89.58% 94.15% 93%

% of submitted applications returned as incomplete

67.88% 60.65% 40%

% of applications registered within 4 working days of completed application

81.18% 92.53% 90%

Number of decisions delegated to officers as a % of all decisions

90.53% 89.14% 92%

Planning appeals allowed 71.42% 57.14% 36%

Waste & Street Scene Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target RAG Status

Residual Waste per household 129 kgs 115 kgs 145 kgs

% of household waste sent for re-use, recycling or composting

45.1% 51.2% 50%

Missed bins per 100,000 collections 34.3 97.37 80

Missed bins put right within 48hrs 97.37% 99.75 98%


Healthy, thriving communities Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target RAG Status

Number of young people attending Be There Do It ! activities

526 619 800

Number of young people attending youth projects

103 322 500

Number of young people attending sports development activities

459 297 300

Total number of people accessing museums

2669 2071 2651

Total number of people accessing Potters Bar museum

479 235 389

Total number of people accessing Elstree and Borehamwood museum

444 355 387

Total number of people accessing Bushey museum

1746 1481 1875

Support to Voluntary Sector

Q 1 Outturn Q 2 Outturn

Q 3 Outturn

Q 4 Outturn

Annual Totals

RAG Status

Core funding Grants n/a n/a n/a n/a £94,925 (20)

n/a

Core Funding Citizens Advice

n/a n/a n/a n/a £251,820 n/a

Community Grants Awarded

£32,668 (18)

No panel £13,430 (18)

n/a

Ward Improvement Initiatives

£1,000 (4)

£4,800 (8)

£1,000 (4)

n/a

New indicators as part of the monitoring of the delivery of the outcomes for the Leisure Services Contract are outlined as part of the Leisure Services Contract update at pages 19 to 21.

Economic wellbeing As requested by the Executive Performance Panel asset management indicators in relation to shop and garage occupancy have now been included for 2012/13 Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target 12/13

RAG Status

Occupation level of HBC shops 97.3% 97.3% 95%

Occupation level of HBC garages fit for letting

87.4% 88% 83%

Accuracy of processing housing benefit and council tax claims

99.2% 98.55% 99%

Speed of processing housing benefit and council tax new claims

27.48 days

25.57 days

23 days

Time to process hb/ctb change of circumstances

14 days 14 days 13 days

Note : Issues in relation to new claims for council Tax benefit been identified and staff procedures have been amended which should improve the speed of processing claims. However it should be noted that overall the teams’ performance in this area is above average.


Decent Homes Q 1

Outturn

Q 2 Outturn

Q 3

Outturn

Q 4

Outturn

Target RAG Status

Length of stay in temporary accommodation (hostel/ weeks)

36 38.6 40

Length of stay in temporary accommodation (B&B / weeks)

3 2.5 4

No. of families accommodated in B&B for over 6 weeks

3 0 0

Preventing homelessness per 1000 households

3 2 3

Number of households living in temporary accommodation

65 49 55

Note : There has been a significant increase in the number of people presenting as homeless which has meant that the target for preventing homelessness was exceeded in 2011/12. The target for 2012/13 has been increased.

Corporate Health Indicators

Complaints, Compliments and Comments

Q1-2012/2013 April to June

Q2-2012/2013 July to September

Q3-2012/2013 October to December

Q4-2012/2013 01/01/12 to 31/03/12

Complaints

7 Waste Services 9 Waste Services

2 Council Tax 7 Parking Services

2 Housing 3 Test

2 Electoral Services 3 Other

6 Other 2 Housing

1 Parking Services 2 Benefits

1 Planning Policy 2 Planning

1 Benefits 6 Other

1 Environmental Health

21 Total 34 Total Total Total

Compliments

4 Planning Application 7 Planning

2 Waste Services 3 Property

2 Parking Services 3 Waste

1 Benefits 3 Council Tax

1 Parks 2 Parking Services

1 Environmental Health 2 Environmental Health

1 Planning Policy 2 Planning Policy

12 Total Total Total Total

Comments

1 Council Tax 2 Finance / Council Tax

1 Electoral Services 1 Waste

1 Environmental Health 1 Electoral Services

3 Total 4 Total Total Total


Corporate Health Indicators continued

Ombudsman Complaints 2012/13 Subject Ombudsman Decision / Outcome

Benefits Closed – investigation discontinued.

Housing/homelessness Ongoing – final decision awaited.

Housing/homelessness Closed – investigation discontinued.

Housing/homelessness Premature to Ombudsman/referred to Council – ongoing at

stage 2 of Council‟s formal complaints procedure.

Total complaints – 4 2 closed / 2 ongoing

Internal Audits undertaken

Audit Title Audit Assurance Opinion

Number of recommendations

Final Reports issued

Year End Controls Substantial 2 medium

2 merits attention

HR Audit Moderate 11 medium

1 merits attention

Trade Waste Substantial 5 merits attention

Officer and Members expenses

Substantial 3 medium

3 merits attention

Use of Procurement Cards Substantial 1 medium

3 merits attention

Procurement Baseline Assessment

Substantial 2 medium

5 merits attention

Commercial Properties Substantial 1 medium

Homelessness Moderate 1 merits attention

Draft reports issued (audit assurance opinion and recommendation information has been excluded as it is subject to management agreement)

Review of Financial Regs

As at 30 September 2012 SIAS (Shared Internal Audit Services) had delivered 48% of the 2012/13 Audit Plan days. Detailed reports are considered by the Audit Committee.

Staff Sickness No of sick

days per FTE Long term

sickness days / number of staff

Short term sickness

days

RAG Status

2011/12 Outturn 8.6 days

2011/12 Target 8.44 days

Quarter 1 (April to June) 2.41 days 337.92 297.12

Quarter 2 (July to Sept) 2.27 days 364.17 280.92

Quarter 3 (Oct to Dec)

Quarter 4 (Jan to March)

Year to date (end of Sept) 2.29 days days

Rolling Year (12 months) 8.45 days days

Note – More detailed monthly sickness reports are presented to the Chief Officer Board and the Personnel Committee for consideration.


Corporate Health Indicators continued

Financial Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target RAG Status

% of Council Tax Collected 29.8% 59.6% 29.5 %

% of NNDR Collected 30.99% 58.77% 28.5%

% of Sundry debtor invoices paid (value) within 3 months (to the Council)

98.53%

98.6% 98.5%

% of invoices paid (by the Council) on time (within 30 days)

98% 97.5% 98%

Information Services Q 1

Outturn Q 2

Outturn Q 3

Outturn Q 4 Outturn

Target RAG Status

% uptime of core network 100% 100% 100%

% uptime of internet connection 100% 100% 100%

% uptime of telephony 100% 100% 100%

% uptime of all production servers

100% 100% 100%

% uptime of website 99.32% 99.39% 98%

% uptime of remote access server

100% 100% 99%

Notes: Additional Performance Indicators for IS are reported through the Resources Scrutiny Committee


Revenue Budget Monitoring


Corporate Risk Register

As last reported to Audit Committee 12 April 2011

Risk Management forms part of Heads of Service service planning and management process. This will be overseen by the individual directors for each directorate but a high level strategic risk register will be maintained and overseen by the Chief Officers and reported as part of this performance report on a quarterly basis along with commentary about mitigation of risks. The Strategic Risk Register is being currently being reviewed and will be considered by a future Audit Committee.

Ref No

Risk Severity Likeli- hood

Residual Risk

Score

Risk Rating

Risk Owner

CORPORATE RISKS CRC01 Fail to reduce crime and the fear of

crime in the Borough 2 3 6 Med COB

CRC03 Fail to effectively manage partnerships 3 2 6 Med MT CRC05 Funding from Government (e.g. RSG &

NNDR) is inadequate to meet the Council's stated objectives

3 3 9 Med COB

CRM06 Fail to improve and sustain the quality

of the Council's environment 3 3 9 Med MT

CRM09 Failure of IT systems 3 2 6 Med MT

CRM10 Fail to implement new IT

systems/upgrade existing systems to meet the Council's needs

3 3 9 Med MT

CRM11 Fail to set realistic budgets and manage

services within those budgets 3 2 6 Med MT

CRM12 Fail to implement a robust major project

planning management process 3 2 6 Med MT

CRM13 Fail to implement an effective Service

Continuity Plan and to meet the requirements of the Civil Contingencies Act.

4 3 12 High MT

CRM14 Fail to deliver improved Customer

Relationship Management 3 2 6 Med MT

CRM15 Fail to optimise benefits from the

Council's assets - tangible and intangible

2 3 6 Med MT

CRM22 Major damage to facilities and/or

infrastructure 3 2 6 Med MT

CRM24 Inability to successfully align with and

implement change management strategies and action plans - re: management and political changes

3 3 9 Med MT

PROJ01 Revenues and Benefits new system implementation

4 2 8 Med COB

PROJ02 Transfer of property paper records to digital format

4 3 12 High COB


Hertsmere Together Update

Hertsmere Together is a well-supported and motivated partnership, and the last year has

seen it make significant progress in further co-ordinating and improving the delivery of local services. It is an effective, multi-agency, cross-sector partnership whose partners are committed to working together to make Hertsmere a better place to live, work and visit. At the beginning of 2010 Hertsmere Together received £408,553.67 of Performance Reward Grant (PRG) for contributions towards the achievement of the Local Area Agreement targets across Hertfordshire. At the beginning of 2011 a further £102,633.50 was received. Over the year Hertsmere Together has allocated £447,919 of the money to projects through an agreed process. The LSP board agreed at its meeting on 27th March that of the remaining PRG £10,000 would be allocated to each theme group to spend on activities which meet the priorities in the Community Strategy. In addition £10,000 will be lodged within a “Community Chest” small grants scheme (up to circa £300) available to community & voluntary organisations in Hertsmere for small purchases or activities which contribute to meeting the key objectives of the LSP.

Capital Revenue

PRG Remaining £32,427 £39,840

PRG Allocations:

5 Theme Groups £25,000 £25,000

Community Chest £5,000 £5,000

LSP Commissioning Pot £2,427 £9,840

The LSP at its June meeting allocated £3,500 to support the establishment of a food bank in

Borehamwood – this project is being taken forward in conjunction with Hertsmere Forum of Faiths and national charity The Trussell Trust. The pilot bank will provide non-perishable food, such as soup, pasta, rice, tinned meat and fruit, for people in need.

In September the LSP board commenced the review of the community strategy by holding a workshop to review its current priorities.

For further information about the projects being delivered please refer to the Hertsmere Together Annual Report 2011 and Minutes of the LSP quarterly meetings.


Leisure Services Contract Update

The new contract for the provision of leisure services commenced in February 2012 with Hertsmere Leisure Trust as the provider of services which will cover the management of the 3 leisure centres, Wyllyotts Theatre, Bushey Golf and Country Club, Bushey Community Centre, Threeways Community Centre and 50+, Play and Events in Parks.

The contract is for an initial period of ten years, with an option to extend by a further five years and was won by Hertsmere Leisure Trust following an extensive procurement process throughout 2010 and 2011. The final tenders were invited on the basis that:

All the facilities and services identified above were included.

The lease for the facilities includes for full repair and renewal liabilities.

An average management fee across the ten years of the contract be presented.

Bidders presented capital investment proposals and schemes that are deliverable and will improve the revenue position.

Following detailed evaluation and the approval of the Executive, the expiration of the mandatory standstill period (EU procurement directives) and call in period, contracts were awarded in December and the new contract with Hertsmere Leisure commenced on 1 February 2012. The oversight of the management of the various aspects of the contract(s) will be undertaken by various officers across the council according to relevant disciplines. However the Council has retained the services of RPT (Robin Thompson) Consulting, who had supported the Council in the project management and professional leisure advice during the procurement process, for the first year of the contract to support officers in the management of the contract and to ensure that the new contract arrangements are adequately embedded with the provider.

Following the award of the contract a letter of intent was issued to Hertsmere Leisure to allow

the commencement of the contract whilst the formalities associated with finalising the contract documentation progresses.

There have been regular meetings between the council officers and Hertsmere Leisure Trust

since the award of the contract to oversee the transition to the new contract arrangements. As Hertsmere Leisure Trust was the incumbent provider of these services, this transition has focused on the new facilities and services in the contract as well as the new contract requirements and reporting processes and other due diligence required.

The staff at Bushey Golf and Country Club and those employed by the council in the delivery of

play, 50+ programme and Parks events (Community Team) have been successfully transferred to the new provider. The staff were afforded full protection under Transfer of Undertakings and Protection of Employment (TUPE) as well as a contractual condition requiring the new contractor to seek Admitted Body Status to the Local Government Pension scheme to ensure former council employees pensions are protected.

As part of the new contract Hertsmere Leisure also underwent a staff restructure across the

company, and these staff changes have all now taken place. The main changes have been the creation of some new management posts (Fitness and Sales Managers) at the three main centres and the admin support for the centres has been centralised and are now based at Hertswood with the community team.


Whilst relatively early in the contract the new arrangements appear to be being successfully embedded. New performance monitoring arrangements have been put in place to enable robust oversight of the delivery of the contract both in financial terms, and also in terms of the expected outcomes in terms of service delivery.

A detailed reporting and performance framework has been agreed with regular reporting

requirements across a number of areas of the contract. These will mainly be embodied through 2 key processes:

Monthly performance reports

Annual Service Development Action Plans The Service Development Action Plans will be jointly developed by the council and Hertsmere

Leisure in partnership and will need to be approved formally by the council on an annual basis before the anniversary of the contract.

The Monthly Performance Report for September (including year to date YTD) has been

received and the agreed Key Performance Indicators are:

Finance - income and expenditure and net surplus / deficit.

Attendance figures for each facility and service

Customer compliments, complaints and suggestions

Performance Standards and rectifications

Delivery of Marketing Plan

Energy consumption

Maintenance actions

Attendances Sept Target YTD

Actual

YTD

Target

Attendances

Bushey Grove 34,410 - 200,498 -

Bushey Country Club 19,318 - 118,280 -

Bushey Community Club 2,524 - 14,900 -

Furzefield 32,331 - 198,311 -

Threeways – com 640 - 3,846 -

The Venue and Hertswood 32,427 - 187,257 -

Wyllyotts 6,864 - 40,617 -

50 + Activities 1,419 - 9,154 -

Parks Events 450

- 2,935

-

Total Attendances 130,383

-

775,798

-


Customer Service Sept Target YTD

Actual

YTD

Target

No. of compliments 73% - 59% -

No. of complaints 18% - 23% -

No. of suggestions 9% - 18% -

Total no. of comments 67 TBC 439 TBC

Responded to within 5 days 100% 100%

Other Sept Target YTD Actual

YTD Target

Marketing actions complete (%) 92%

92%

Service Development Plan actions complete (%)

feedback not due until the May 12 report – interim

action plan to be agreed from tender submission

Energy Consumption*

Electricity (KWH) 642,128 3,224,544

Gas (KWH) 386,209 2,872,588

Water (KWH) 13,048 24,173

Maintenance actions complete (%) n/a n/a

Performance Standards Sept Target

YTD

Actual

YTD

Target

No. of reports 2 29

Rectified in time (%) 100% 100%

Points awarded (No.) 0 0

Financial deductions (£) 0 0

The Key Performance Indicators are supported by a narrative capturing the key supporting

information underpinning the performance indicators as well as an overview of performance

in each of the facilities and the services delivered by the Community Team.

Early successes in the contract include the investment of £250,000 by the Leisure Trust in new

fitness equipment at Furzefield Centre in Potters Bar and replacement of the spinning studio at

Bushey Grove which has led to an increase in Beaumonts memberships. This quarter also saw

the change to continuous swimming lessons (50 weeks a year rather than termly) and the

introduction of Starbucks across the facilities.

A Member Panel chaired by the Portfolio Holder has been established and has met at regular

intervals to have a detailed oversight of the delivery of the contract and input into the service

development processes.

In addition 6 monthly reports are being present to Resources Scrutiny detailing performance of

the contract. The first of these was in April 2012 and a further report was presented to the

Resources Scrutiny on 13 September 2012.

performance matters quarter 2 2012-2013 · 2018. 8. 8. · corporate performance overview report...

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