Si lverTouch Techno log ies L imi ted © copyr ight 1992-2014 a l l r igh ts reser ved. Proper ty o f S i l verTouch Techno log ies L td .

Case Study

Cl ient Over v iew:Client is world’s leading mobile

telecommunications company with Austral ian operations.

Requi rement Over v iew: The o ctive was to

develop a web based intranet portal for performance

evaluation of their employees. The application was

estimated to handle 5000 active users at any given time.

The application needed to be developed indigenously

and deployed later on the existing infrastructure and

network. Client wanted to developed application along

with fol lowing major modules:

1. Role Based User Interface

2. Employee Management

3. Performance Record Management Including Plan,

Review, Rating and Career Goals.

4. 360 Degree Feedback

Client wanted to define the goals for an individual and

the team. They also wanted to improve the transparency

with the employee regarding their performance

evaluation.

Proposed So lu t ion : Silver Touch provided a

comprehensive solution in .NET framework 3.5 over

Windows server 2008 and MS SQL 2008 back end data

management Server. The technology was selected based

on the current cl ient infrastructure and preference and

also based on the versati le & robust Microsoft platform

to handle the large active user base.

The solution has incorporated user based roles and

functionality to offer greater f lexibi l i ty & security

throughout the system. The solution also keeps a

backup of the previous feedbacks and reviews, and the

review for the new cycle begins with this database. The

evaluation takes place based on the ratings given by the

managers as well as the peer reviews.

Pro jec t Descr ip t ion :

The ult imate objective was to develop intranet portal to

know the performance evaluation of the employees. This

application is helping each employee of the organization

to create an achievement plan. The application al lows

each employee to create individual plan in their account.

Each employee is able to view their previous plan in

their account, add new plan and predefine activit ies in

the task and define timeline as they want. The manager

of the organization al locates the specif ic task to each

employee. Each manager can view and track the records

of employees who are working under them. The portal

administrator can view and track entire employees’

reports of the organization. Manager and Administrator

are able to rate each employee’s activity. Manager has

the option to write feedback to the employees; the

employee can also sare feedback on their work and

upload the documents if necessary. The application

“My Achieve Plan” displays summary of each individual

employee’s task reports.

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Performance Management System

Cl ient : Aust ra l ian Te lecommunica t ions Company

Project Type: In t ranet Por ta l Technology Used: ASP.NET 3 .5 / MS SQL Ser ver

Cl ient Vert ical : Te lecommunica t ion

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Performance Management System

The P ro jec t Ob jec t i ves we re :

1 . To c rea te and p rov ide bes t so l u t i ons towa rds pe r fo rmance eva lua t i on repo r t .

2 . To p rov ide bes t so l u t i ons fo r r a t i ngs o f each emp loyee i n t he app l i ca t i on

3 . To au toma te t he en t i r e pe r fo rmance eva lua t i on sys tem.

4 . To manage the goa l s, f eedback and ra te t he emp loyees based on the i r ach ievemen ts.

5 . To improve t r anspa rency be tween emp loyees and managemen t to boos t t he mora l e o f t he emp loyee

6. To improve t he p roduc t i v i t y, t o i nc rease l eve l s o f mo t i va t i on .

7 . To c lose any gaps t ha t ex i s t be tween emp loyee and the emp loye r, t hus reduc ing t he a t t r i t i on r a tes.

8 . To c rea te summar y repo r t s o f en t i r e i n fo rma t i on o f i nd i v i dua l use r s o f t he app l i ca t i on .

Objectives:

Pro jec t Approaches/Act iva tes :

Techno logy :

The P ro jec t was d i v i ded i n to va r i ous phases to ach ieve t he bes t r esu l t s i n l e ss t ime w i t h op t ima l u t i l i z a t i on o f

ava i l ab l e t echno logy (ASP .Ne t , VB .Ne t ) f ea tu res, capab i l i t i e s and new enhancemen ts.

Phase 1 : Unde rs t and c l i en t s ys tem requ i r emen t app roach w i t h t he t echno logy p l a t f o rm and c rea te So f twa re des ign

deve lopmen t app roach and sen t i t t o c l i en t t o l e t t hem know ou r unde rs t and ing.

Phase 2 : App roved des ign by c l i en t has been i nco rpo ra ted i n to t he deve lopmen t .

- Des ign has imp lemen ted i n to t he spec i f i c t echno logy p l a t f o rm.

- S ta r t ed to wo rk on deve lopmen t

Phase 3 : Deve lopmen t i s based on modu le requ i r emen t as pe r t he ex i s t i ng webs i t e.

Techno logy

Techno logy & Framework .

Da tabase

Web Se r ve r /Hos t i ng P l a t f o rm

Languages

Deve lopment P la t fo rm

Spec i f ica t ions

Asp.Ne t F ramework 3 .5 .

SQL Se r ve r 2008

I I S 6 .3

ASP .Ne t , C#

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Performance Management System

Dep loyment P la t fo rm

Techno logy

Techno logy & Framework .

Da tabase

Web Se r ve r /Hos t i ng P l a t f o rm

Languages

Spec i f ica t ions

Asp.Ne t F ramework 3 .5 .

SQL Se r ve r 2008

I I S 6 .3

ASP .Ne t , C#

Dura t ion :

1. P ro jec t Man Hou rs : 991 Man Hou rs

2 . P ro j ec t L i f e Cyc le : 12 mon ths

Resu l t Ach ieved:

1. The app l i ca t i on manages pe r fo rmance eva lua t i on & managemen t o f more t han 5000 emp loyees

2. I t manages t he da tabase o f p rev ious rev i ews and feedbacks as we l l

3 . Improved p roduc t i v i t y ac ross t he o rgan i za t i on , t hus i nc reas i ng ope ra t i ona l e f f i c i ency

Key Cha l lenge:

1. The evo l v i ng na tu re o f t he o rgan i za t i ons may make the resu l t s as we l l a s t he measu res obso le te

w i t h t ime.

2 . Mos t peop le be l i e ve t ha t conve r t i ng human i n te rac t i ons and the needs i n to measu remen ts i s

impe rsona l , and no t r e l i ab l e.

3 . I n f ac t , t h i s k i nd o f measu remen t i s comp lex and the ou tcome may o r may no t be des i r ab le.

Benef i t :

1. Th i s app l i ca t i on i s he lp i ng t he managemen t and emp loyee ’s o f c l i en t o rgan i za t i on to c rea te and

f o l l ow the ach ievemen t p l an .

2 . Manage rs a re ab le to v i ew and t r ack t he reco rds o f emp loyees who a re wo rk i ng unde r t hem f rom

r a t i ngs, r ev i ews and ca ree r goa l managemen t .

3 . App l i ca t i on i s un ique l y he lp i ng t he managemen t due to 360 deg ree f eedback .

4 . Ove ra l l t he app l i ca t i on has p rov ided bene f i t t o t he managemen t and emp loyees to be t t e r

unde rs t and the expec ta t i ons and pe r fo rmance a t each l eve l o f t he o rgan i za t i on h i e ra rchy.

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Performance Management System

Resu l ts Ach ieved:

1. S i l ve r Touch fu l f i l l ed c l i en t ’s r equ i r emen t and success fu l l y imp lemen ted and dep loyed app l i ca t i on on

c l i en t se r ve r.

2 . The modu le i s success fu l l y l aunched and i n i t i a l l y had good response.

Screens :

Front end screen:

F igu re 1 : Use r /Emp loyee Log in Accoun t Sc reen

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Performance Management System

Figure 2 : Change Password Sc reen

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Performance Management System

Figure 3 : Ach ieve P l an Sc reen a long w i t h t he D i f f e ren t f i e l d

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Performance Management System

Figure 4 : Ra t i ngs Sc reen

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Performance Management System

F igu re 5 : Summar y page

Th i s s t a temen t o f wo rk i s p rop r i e t a r y o f S i l ve rTouch Techno log ies L td . and con ta i ns t r ade sec re t s and con f i den t i a l i n fo rma t i on wh ich i s so l e l y t he p rope r t y o f S i l ve rTouch Techno log ies L td . Th i s s t a temen t o f wo rk i s i n t ended fo r i n t e r na l use on l y. The re fo re, i t sha l l no t be used , rep roduced , cop ied , d i sc losed and t r ansm i t t ed , i n who le o r i n pa r t , w i t hou t t he exp ress consen t o f S i l ve rTouch Techno log ies L td .

INDIA • UK • USA • NETHERLANDS • AUSTRALIA • FRANCE • GERMANY

Deliver best products, software solutions and services, on time with quality, and as per customer expectations

About S i l verTouch

S i l ve rTouch , a company es tab l i shed i n 1992 i s w ide l y accep ted fo r i t s I T so l u t i ons w i t h a huge cus tomer base i n more t han

20 coun t r i e s ac ross t he wo r l d .

S i l ve rTouch i s ac t i ve l y engaged i n En te rp r i se so f twa re deve lopmen t , en te rp r i se con ten t managemen t , documen t managemen t

and IT consu l t i ng se r v i ces such as Bus iness p rocess op t im i za t i on , p rocess consu l t i ng, imp lemen ta t i on and cus tom i za t i on o f

ERP. S i l ve rTouch l eads b r i l l i an t l y i n new techn i ca l deve lopmen ts such as : Mob i l e App l i ca t i on deve lopmen t se r v i ces on iPhone,

iPad , B l ackbe r r y, And ro id , J2ME and W indows mob i l e p l a t f o rms. Even now, S i l ve rTouch he lps i t s g loba l c l i en t s fo r ma jo r

deve lopmen ts, dep loymen ts and managemen ts o f t he i r mob i l i t y so l u t i ons and en te rp r i se app l i ca t i on deve lopmen t p rog rams.

S i l ve rTouch has a l l i ance w i t h seve ra l i ndus t r y l eade rs such as M ic roso f t , App le, C i sco, IBM, O rac le, SAP, Java , De l l , VM wa re,

Syman tec, Son i c Wa l l wh i ch p rov ides a compe t i t i ve edge ove r o the r i ndus t r y pee rs and t a rge t s to unde rs t and and ca te r t o a l l

t ypes o f r equ i r emen ts t ha t conce r n ou r c l i en t s, t he reby, l ead ing to se r ve t hem p rec i se l y t o t he i r sa t i s f ac t i on .

Fo r more i n fo rma t i on , p l ease v i s i t www.s i l ve r touch .com o r ema i l i n fo@s i l ve r touch .com

Performance Management System

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