performance management self-assessment · performance management self-assessment 2 / 24 1. a stated...

PerformanceManagementSelf-Assessment

1/24

Q1Choosethebestresponsethatrepresentsthestageof

developmentforyourprogram:-Always/AlmostAlways=You

explicitlydothisactivityorhavethiscapacityinplace.-Sometimes=Youexplicitlydothisorhavethecapacity,buthaveawaytogo.-Never/AlmostNever=Youdothisbarelyornotatall.Whatoccursis

nottheresultofanyexplicitstrategy.

Answered:10 Skipped:0

0% 20% 40% 60% 80% 100%

1.Astatedcommitmentexistsfro...

2.Performanceismanaged...

3.Managersaretrained

tomanage...

4.Managersareheld

accountabl...

5.Thereareincentives

for...

6.Aprocessormechanism

existsto...


existsto...


existsto...

9.Leadersnurtureanorganizati...

10.QIispracticed

widelyand...

11.Personnelandfinancialresources...

Never/AlmostNever

Sometimes Always/AlmostAlways


2/24

1.Astatedcommitmentexistsfromhigh-levelleadershipforaperformancemanagementsystem

0%0

30%3

70%7

10

2.Performanceismanagedforatleastsomepriorityareasthatarecriticaltotheorganization’smissionandfunction

0%0

30%3

70%7

10

3.Managersaretrainedtomanageperformance

30%3

60%6

10%1

10

4.Managersareheldaccountablefordeveloping,maintaining,andimprovingtheperformancemanagementsystem

50%5

40%4

10%1

10

5.Thereareincentivesforperformanceimprovement

77.78%7

22.22%2

0%0

9

6.Aprocessormechanismexiststoalignthevariouscomponentsoftheperformancemanagementsystem(i.e.,performancestandards,measures,reports,andimprovementprocessesfocusonthesamethings)

33.33%3

55.56%5

11.11%1

9

7.Aprocessormechanismexiststoaligntheorganization’sperformancemanagementsystemwithyourstrategicplan

44.44%4

55.56%5

0%0

9

8.Aprocessormechanismexiststoalignyourperformanceprioritieswithyourbudget

66.67%6

22.22%2

11.11%1

9

9.Leadersnurtureanorganizationalculturefocusedonperformanceimprovement

11.11%1

66.67%6

22.22%2

9

10.QIispracticedwidelyandregularlyinthedepartment

11.11%1

77.78%7

11.11%1

9

11.Personnelandfinancialresourcesareassignedtoperformancemanagementfunctions

22.22%2

77.78%7

0%0

9

Never/AlmostNever Sometimes Always/AlmostAlways

Total


3/24

Q212.Performanceisactivelymanagedinthefollowingareas

(CHECKALLTHATAPPLY)Answered:9 Skipped:1

0% 20% 40% 60% 80% 100%

A.HealthStatus(e.g.,diabetes...

B.PublicHealth

Capacity...

C.HumanResource

Developmen...

D.DataandInformationSystems...

E.CustomerFocusandSatisfacti...

decisionsorsystem

changes)

F.FinancialSystems(e.g.,...

G.ManagementPractices(e.g.,...

H.ServiceDelivery

(e.g.,cli...

Never/AlmostNever


A.HealthStatus(e.g.,diabetesrates)

22.22%2

44.44%4

33.33%3

9

B.PublicHealthCapacity(e.g.,communitiesservedbyahealthdepartmentorprogram)

22.22%2

66.67%6

11.11%1

9

C.HumanResourceDevelopment(e.g.,workforcetrainingincorecompetencies)

11.11%1

77.78%7

11.11%1

9

D.DataandInformationSystems(e.g.,injuryreportlagtime,participationinintranetreportsystem)

22.22%2

55.56%5

22.22%2

9


Total


4/24

E.CustomerFocusandSatisfaction(e.g.,useofcustomer/stakeholderfeedbacktomakeprogram

11.11%1

55.56%5

33.33%3

9

decisionsorsystemchanges)

0%0

100%1

0%0

1

F.FinancialSystems(e.g.,frequencyoffinancialreports,reportsthatcategorizeexpensesbystrategicpriorities)

11.11%1

22.22%2

66.67%6

9

G.ManagementPractices(e.g.,communicationofvisiontoemployees,projectscompletedontime)

11.11%1

77.78%7

11.11%1

9

H.ServiceDelivery(e.g.,clinicno-showrates)

11.11%1

44.44%4

44.44%4

9


5/24

Q313.Regardingtheareaslistedabove:


0% 20% 40% 60% 80% 100%

Thereisateam

responsibl...

Never/AlmostNever


Thereisateamresponsibleforintegratingperformancemanagementeffortsacrossalltheareas

44.44%4

33.33%3

22.22%2

9


Total


6/24

Q4Choosetheresponsethatisclosesttoyourprogram'sstageof

development:Answered:9 Skipped:1


7/24

0% 20% 40% 60% 80% 100%

1.Performancestandards...

2.Specificperformancetargetsar...

3.Managersandemployees

areheld...

4.Therearedefined

processes...

4A.Nationalperformancestandards,...

4B.Theorganization

uses...

4C.Scientific

guidelines...

4D.Theorganization

sets...

4E.Theorganization’sstandard...

5.Theorganization'sperforma...

5A.Individual

performanc...

5B.Theorganization

relates...

6.Standardsandtargetsareregula...

7.Theorganizationcoordinate...

8.Trainingisavailabletohelpst...


Never/AlmostNever



Total


8/24

1.Performancestandardsareusedandrelevanttotheorganization’sactivities

11.11%1

55.56%5

33.33%3

9

2.Specificperformancetargetsaresettobeachievedinacertaintimeperiod

11.11%1

66.67%6

22.22%2

9

3.Managersandemployeesareheldaccountableformeetingstandardsandtargets

22.22%2

66.67%6

11.11%1

9

4.Therearedefinedprocessesandmethodsforchoosingperformancestandards,indicators,ortargets.

33.33%3

55.56%5

11.11%1

9

4A.Nationalperformancestandards,indicators,andtargetsareusedwhenpossible(e.g.,NationalPublicHealthPerformanceStandards,LeadingHealthIndicators,HealthyPeople2020)

0%0

77.78%7

22.22%2

9

4B.Theorganizationusesbenchmarksagainstsimilarorganizations

55.56%5

44.44%4

0%0

9

4C.Scientificguidelinesareused

0%0

88.89%8

11.11%1

9

4D.Theorganizationsetspriorities

11.11%1

55.56%5

33.33%3

9

4E.Theorganization’sstandardscoveramixofcapacities,processes,andoutcomes

11.11%1

55.56%5

33.33%3

9

5.Theorganization'sperformancestandards,indicators,andtargetsarecommunicatedthroughouttheorganizationanditsstakeholdersorpartners

22.22%2

77.78%7

0%0

9

5A.Individualperformanceexpectationsareregularlycommunicated

11.11%1

55.56%5

33.33%3

9

5B.Theorganizationrelatesperformancestandardstorecognizedpublichealthgoalsandframeworks,(e.g.,EssentialPublicHealthServices)

33.33%3

66.67%6

0%0

9


9/24

6.Standardsandtargetsareregularlytestedtoassuretheyareunderstood

44.44%4

55.56%5

0%0

9

7.Theorganizationcoordinatesregularlysomultipleprograms,divisions,ororganizationsusethesameperformancestandardsandtargets(e.g.,samechildhealthstandardisusedacrossprogramsandagencies)

33.33%3

66.67%6

0%0

9

8.Trainingisavailabletohelpstaffuseperformancestandards

77.78%7

22.22%2

0%0

9

9.Personnelandfinancialresourcesareassignedtomakesureeffortsareguidedbyrelevantperformancestandardsandtargets

44.44%4

44.44%4

11.11%1

9

Notes:(1)


10/24



0% 20% 40% 60% 80% 100%

1.Theorganizationusesspeci...

1A.Everymeasurehasa

clear...

1B.Eachquantitative

measureha...

1C.Interraterreliabilit...

2.Measuresareselected

in...

3.Therearedefined

methodsan...

3A.Existingsourcesofdataareu...

3B.Standardizedmeasures...

3C.Measurescoveramix

of...

4.Dataarecollectedfor

themeasures



Never/AlmostNever


1.Theorganizationusesspecificmeasuresforallormostoftheestablishedperformancestandardsandtargets

11.11%1

44.44%4

44.44%4

9


Total


11/24

1A.Everymeasurehasacleardefinition

22.22%2

44.44%4

33.33%3

9

1B.Eachquantitativemeasurehasaclearunitofmeasuredefined

22.22%2

22.22%2

55.56%5

9

1C.Interraterreliabilityhasbeenestablishedforqualitativemeasures

55.56%5

44.44%4

0%0

9

2.Measuresareselectedincoordinationwithotherprograms,divisions,ororganizationstoavoidduplicationofdatacollection

44.44%4

55.56%5

0%0

9

3.Therearedefinedmethodsandcriteriaforselectingperformancemeasures

22.22%2

66.67%6

11.11%1

9

3A.Existingsourcesofdataareusedwheneverpossible

0%0

11.11%1

88.89%8

9

3B.Standardizedmeasures(e.g.,nationalprogramorhealthindicators)areusedwheneverpossible

0%0

44.44%4

55.56%5

9

3C.Measurescoveramixofcapacities,processes,andoutcomes

0%0

55.56%5

44.44%4

9

4.Dataarecollectedforthemeasures

0%0

33.33%3

66.67%6

9

5.Trainingisavailabletohelpstaffmeasureperformance

55.56%5

33.33%3

11.11%1

9

6.Personnelandfinancialresourcesareassignedtocollectperformancemeasurementdata

11.11%1

66.67%6

22.22%2

9

Notes:(1)


12/24



0% 20% 40% 60% 80% 100%

1.Theorganizationdocuments...

2.Managersatalllevelsareheld...

2A.Thereisaclearplan

forthe...

2B.Reportingofprogressispartof...

3.Theorganization

hasa...


5.Reportsaretestedso

people...


Never/AlmostNever


1.Theorganizationdocumentsprogressrelatedtoperformancestandardsandtargets

12.50%1

62.50%5

25%2

8

2.Managersatalllevelsareheldaccountableforreportingperformance

12.50%1

12.50%1

75%6

8

2A.Thereisaclearplanforthereleaseofthesereports(i.e.,whoisresponsible,methods,howoften)

25%2

37.50%3

37.50%3

8

2B.Reportingofprogressispartoftheorganization’sstrategicplanningprocess

12.50%1

12.50%1

75%6

8


Total


13/24

3.Theorganizationhasareportingsystemthatintegratesperformancedatafromprograms,agencies,divisions,ormanagementareas(e.g.,financialsystems,healthoutcomes,customerfocusandsatisfaction)

25%2

62.50%5

12.50%1

8

4.Trainingisavailabletohelpstaffeffectivelyanalyzeandreportperformancedata

62.50%5

25%2

12.50%1

8

5.Reportsaretestedsopeopleunderstandthemandcanusethemfordecision-making

50%4

37.50%3

12.50%1

8

6.Personnelandfinancialresourcesareassignedtoanalyzeperformancedataandreportprogress

12.50%1

62.50%5

25%2

8

Notes:(1)


14/24

Q77.Performanceinformationisregularlymadeavailabletothe

following(CHECKALLTHATAPPLY)Answered:8 Skipped:2

0% 20% 40% 60% 80% 100%

A.Managersandleaders

B.Staff

C.Governanceboardsand

policymakers

D.Stakeholdersorpartners

E.Thepublic,

including...

Never/AlmostNever


A.Managersandleaders

12.50%1

12.50%1

75%6

8

B.Staff 12.50%1

87.50%7

0%0

8

C.Governanceboardsandpolicymakers

25%2

62.50%5

12.50%1

8

D.Stakeholdersorpartners

25%2

75%6

0%0

8

E.Thepublic,includingmedia

25%2

75%6

0%0

8


Total


15/24

Q88.Adecisionhasbeenmadeonthefrequencyofanalysisand

reportingonperformanceprogressforthefollowingtypesofmeasures

(CHECKALLTHATAPPLY)Answered:8 Skipped:2

0% 20% 40% 60% 80% 100%

A.HealthStatus

B.PublicHealth

Capacity

C.HumanResource

Development

D.DataandInformation

Systems

E.CustomerFocusandSatisfaction

F.FinancialSystems

G.ManagementPractices

H.ServiceDelivery

Never/AlmostNever


A.HealthStatus 12.50%1

37.50%3

50%4

8

B.PublicHealthCapacity

62.50%5

37.50%3

0%0

8

C.HumanResourceDevelopment

12.50%1

75%6

12.50%1

8

D.DataandInformationSystems

37.50%3

50%4

12.50%1

8

E.CustomerFocusandSatisfaction

0%0

37.50%3

62.50%5

8

F.FinancialSystems 0%0

25%2

75%6

8

G.ManagementPractices

62.50%5

37.50%3

0%0

8


Total


16/24

H.ServiceDelivery 25%2

50%4

25%2

8


17/24



0% 20% 40% 60% 80% 100%

1.Aprocessexiststo

improve...

1A.Thereisanentityorperson...

1B.Thereisaregular

timetable...

1C.Thestepsinthe

processar...

2.Managersandemployees

areevalua...

3.Performancereportsar...

4.Theorganization

hasthe...

4A.Processesexistto

manage...

4B.Managershavethe

authority...

4C.Staffhavethe

authority...

5.Theorganizationregularly...

6.Thereisaprocessor

mechanism...

7.QItrainingisavailable...


Never/AlmostNever



Total


18/24

1.Aprocessexiststoimprovequalityorperformance

12.50%1

62.50%5

25%2

8

1A.Thereisanentityorpersonresponsiblefordecisionmakingbasedonperformancereports(ex.,topmanagementteam,governingoradvisoryboard)

25%2

37.50%3

37.50%3

8

1B.ThereisaregulartimetableforyourQIprocess

25%2

62.50%5

12.50%1

8

1C.Thestepsintheprocessarecommunicated

37.50%3

62.50%5

0%0

8

2.Managersandemployeesareevaluatedfortheirperformanceimprovementefforts(ex.,performanceimprovementisintheirjobdescriptions)

12.50%1

75%6

12.50%1

8

3.Performancereportsareusedregularlyfordecision-making

12.50%1

75%6

12.50%1

8

4.Theorganizationhasthecapacitytotakeactiontoimproveperformancewhenneeded

0%0

62.50%5

37.50%3

8

4A.Processesexisttomanagechangesinpolicies,programs,orinfrastructure

25%2

62.50%5

12.50%1

8

4B.Managershavetheauthoritytomakecertainchangestoimproveperformance

12.50%1

25%2

62.50%5

8

4C.Staffhavetheauthoritytomakecertainchangestoimproveperformance

12.50%1

75%6

12.50%1

8

5.TheorganizationregularlydevelopsperformanceimprovementorQIplansthatspecifytimelines,actions,andresponsibleparties

25%2

75%6

0%0

8

6.ThereisaprocessormechanismtocoordinateQIeffortsamongprograms,divisions,ororganizationsthatsharethesameperformancetargets

25%2

75%6

0%0

8

7.QItrainingisavailabletomanagersandstaff

87.50%7

12.50%1

0%0

8


19/24

8.Personnelandfinancialresourcesareallocatedtotheorganization’sQIprocess

12.50%1

50%4

37.50%3

8

Notes:(1)


20/24

Q109.Performanceinformationisusedtodothefollowing(CHECKALL

THATAPPLY)Answered:8 Skipped:2

0% 20% 40% 60% 80% 100%

A.Determineareasfor

moreanaly...

B.Setpriorities

and...

C.Informpolicymakers

ofthe...

Never/AlmostNever


A.Determineareasformoreanalysisorevaluation

12.50%1

62.50%5

25%2

8

B.Setprioritiesandallocate/redirectresources

12.50%1

62.50%5

25%2

8

C.Informpolicymakersoftheobservedorpotentialimpactofdecisionsundertheirconsideration

37.50%3

62.50%5

0%0

8


Total


21/24

75% 6

50% 4

87.50% 7

87.50% 7

62.50% 5

50% 4

Q11WhichPublicHealthAccreditationBoard(PHAB)domainsdotheactivitiesofyourprogram(s)address?(CHECKALLTHATAPPLY)


0% 20% 40% 60% 80% 100%

Domain1:Conductanddisseminat...

Domain2:Investigate

health...

Domain3:Informand

educateab...

Domain4:Engagewith

thecommun...

Domain5:Develop

publichea...

Domain6:Enforce

publichea...

Domain7:Promote

strategies...

Domain8:Maintaina

competent...

Domain9:Evaluateandcontinuous...

Domain10:Contributetoandapply...

Domain11:Maintain

administra...

Domain12:Maintain

capacityt...

Domain1:Conductanddisseminateassessmentsfocusedonpopulationhealthstatusandpublichealthissuesfacingthecommunity

Domain2:Investigatehealthproblemsandenvironmentalpublichealthhazardstoprotectthecommunity

Domain3:Informandeducateaboutpublichealthissuesandfunctions

Domain4:Engagewiththecommunitytoidentifyandaddresshealthproblems

Domain5:Developpublichealthpoliciesandplans

Domain6:Enforcepublichealthlaws

TotalRespondents:TotalRespondents:88

Other(pleasespecify)Other(pleasespecify)((00))

AnswerChoices Responses


22/24

87.50% 7

87.50% 7

100% 8

87.50% 7

87.50% 7

50% 4

Domain7:Promotestrategiestoimproveaccesstohealthcareservices

Domain8:Maintainacompetentpublichealthworkforce

Domain9:Evaluateandcontinuouslyimprovehealthdepartmentprocesses,programs,andinterventions

Domain10:Contributetoandapplytheevidencebaseofpublichealth

Domain11:Maintainadministrativeandmanagementcapacity

Domain12:Maintaincapacitytoengagethepublichealthgoverningentity




23/24

12.50% 1

12.50% 1

12.50% 1

12.50% 1

12.50% 1

12.50% 1

12.50% 1

12.50% 1

25% 2

12.50% 1

Q12Whatprogram(s)areyousubmittingthissurveyonbehalfof

(CHECKALLTHATAPPLY)?Answered:8 Skipped:2

0% 20% 40% 60% 80% 100%

Administration

BirthandDeath

Certificates

Epi/Preparedness

HealthPromotion

IDClinic&Research(clinical)

ImmunizationClinic

Pharmacy

PHIG

STD/HIVPrevention

andContro...

TBClinic

Administration

BirthandDeathCertificates

Epi/Preparedness

HealthPromotion

IDClinic&Research(clinical)

ImmunizationClinic

Pharmacy

PHIG

STD/HIVPreventionandControl(STDClinic,HIVPrevention&Outreach,PTC,LTC,andBehavioralSurveillance/Research)

TBClinic





24/24

37.50% 3

25% 2

62.50% 5

25% 2

50% 4

25% 2

12.50% 1

12.50% 1

Q13Whatstaffwereinvolvedwithcompletingthesurvey(CHECKALL

THATAPPLY)Answered:8 Skipped:2

0% 20% 40% 60% 80% 100%

Director/Associate

Director/A...

ProgramDirector

ProgramManager

ClinicalCoordinator

Clinic/Program

Administrator

ProgramCoordinator

ProgramSupervisor

ContractAdministrator

s

Director/AssociateDirector/AdministrativeDirector

ProgramDirector

ProgramManager

ClinicalCoordinator

Clinic/ProgramAdministrator

ProgramCoordinator

ProgramSupervisor

ContractAdministrators




performance management self-assessment · performance management self-assessment 2 / 24 1. a stated...

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