performance management and social media in local government
DESCRIPTION
How does social media fit with performance management and improvement in local government. How can we use social media tools and techniques to support improvement and practice development around performance mangement in local government.TRANSCRIPT
So what is social media?
As common as gossip
Gossip_bench by ercwttmn on Flickr
As revolutionary as the printing press
The original moveable type by Purdman1 on Flickr
No need for tech fear
www.idea.gov.uk
Is it about the tools?Is it about the tools?
Don’t be fooled by the tools
Social media is social
It’s a new way of connectingwww.idea.gov.uk
Focus for PM and social media
Citizens, councils and PMHow and why we should support councils to use social media
Photo: ArunMarsh
Using social media for PM
Listening to citizens
Consulting on priorities
Screenshot redbridge i
Maps and geographic mashups
Behaviour change via Social media
• Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content.
• NHS Leicester City and teen pregnancy partnership produced a video with over 500k YouTube views
Information provision
Reporting performance
Qualitative performance
Photo credit: Erik Hersman on Flickr
And more to come...
DataThe next phase of the web and the real opportunity to save money, enhance democracy and improve services
Photo: Hegemonx
Power of information
Open data
Making the case
Working smart
Social Sector Social media enabled practice development
Photo: wildxplorer
Targeted themes
Knowledge Hub
KHubApps, plug-ins,widgets
Blogosphere Twitterverse
Websites
Personalisation
RSS/Aggregation
MobilePhoneApps
Datasets
CoPsKnowledgeWorkers
EfficiencyCoPs
Self assessment Benchmark
Data
PeerChallenge
Efficiency ExchangeEfficiency Exchange
Best Practice Resources
Best Practice CollaborationAllows users from participant authorities to develop and actively share best practice knowledge
Self AssessmentData collected from councils helps highlight where greater efficiency can be achieved.
Peer ChallengePeers from other authorities review the assessment and provide direct feedback
BenchmarkingAuthorities able to review their data and compare with benchmark data collated by CA
Best Practice ResourcesCommunity repository of current best practice principles
Efficiency Exchange
Dataset 2
KNOWLEDGE HUB
Dataset 1
Database Layer
Data Aggregation LayerSemantic markup
Metadata
Tags
Profile
User +
PeopleFinder
Blog Wiki Forum EfficiencyExchange
P&PLibrary
OtherApps
AddressBook
Application Layer
User Interface andAccess Controls
Plug-ins/Widgets
Plug-ins/Widgets
Dataset n
Gov, Local Gov andOther public datasets
API
RSS/AtomFeeds
Search
The Technology
Plug-ins/WidgetsMashups
“It will allowing filtering and subscription through technologies such as RSS”.
“It will support personalisation and customisation, e.g. through applications such as iGoogle”
Building on existing success
www.communities.idea.gov.uk
Policy and Performance CoP
Popularity to collaboration
A model for social media
Performance management
CoPs BloggingTwitter Wiki
Social reporting Conversations
Peer support Peer review
Improvement and Efficiency
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