performance indicator definition library 2015/16 council/achieving our... · performance indicator...
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Performance Indicator Definition Library 2015/16 Introduction The Performance Indicator definition library contains a detailed explanation of all the indicators that the Council is collecting and reporting for 2015/16. Each definition includes:
Details about whether the indicator is collected quarterly or annually.
The formula used to calculate the indicator, including the numerator and denominator.
What or who are included and excluded from the indicator.
Where the information to calculate the indicator is obtained from.
Key
Local: Indicators that have been devised and are collected by the Council to contribute towards continuous improvement.
SID: Service Improvement Data for use by services and regulators to support service improvement.
IO: Improvement Objectives
OA: Outcome Agreements
POS: These indicators are informed by the Public Opinion Survey which is carried out every 2 years.
If you would like to view the guidance for Public Accountability Measures (PAMs) and National Strategic Indicators (NSIs), they can be found here:
PAM guidance 2015-16
NSI guidance 2015-16
Please note: As the Council no longer has a statutory requirement to report Service Improvement Data (SIDs), these do not have a definition for 2015/16. Therefore, the SID definitions from the 2014/15 library have been carried forward. Development Services Housing and Building Services Learning and Skills Service Resources Social Services Visible Services
2
PI Reference
Description
Type of PI
Development Services
Back
DS/M002 The percentage of known HMOs licensed in the area. Local
DS/M003 The percentage of customers satisfied with the Disabled Facilities Grant service.
Local
DS/M005 The percentage of people who have received a Disabled Facilities Grant and feel the assistance has made them safer and more independent in their own home.
Local
DS/M007 Percentage of customers overall, satisfied with Regulatory Services.
Local
3
PI Reference
Description
Type of PI
DS/M008a
DS/M008b
The average number of calendar days taken to deliver a Disabled
Facilities Grant through the Council’s agency service.
The average number of calendar days taken to deliver a non-agency Disabled Facilities Grant.
Local
DS/M009a
DS/M009b
DS/M009c
The average number of calendar days taken from OT 1st Contact
Recommendation in the delivery of a Disabled Facilities Grant.
The average number of calendar days taken from Enquiry to
Approval in the delivery of a Disabled Facilities Grant.
The average number of calendar days taken from Approval to Certified in the delivery of a Disabled Facilities Grant.
Local
DS/M013 Percentage of customers satisfied overall with Leisure Services Local (POS)
DS/M014 Number of registrations in afterschool and community dragon
sports clubs. Local
DS/M015 Total number of participations in 5x60 activity. Local
DS/M016 Number of children attending play schemes. Local
DS/M017 Number of different, regular groups using community centres. Local
DS/M019
(OA1)
Total number of visitors to the Vale of Glamorgan for tourism
purposes (as measured by STEAM survey) (OA1)
Local (OA1)
DS/M021
(IO3)
Average percentage vacancy rate for retail floor space in main
Vale shopping centres. (IO3)
Local (IO3)
DS/M022b
(IO3)
DS/M022c
(IO3)
DS/M022d
(IO3)
DS/M022e
(IO3)
DS/M022f
(IO3)
Percentage vacancy rate for retail floor space in Barry Town
Centre, Holton Road. (IO3)
Percentage vacancy rate for retail floor space in Cowbridge. (IO3)
Percentage vacancy rate for retail floor space in Windsor Road,
Penarth. (IO3)
Percentage vacancy rate for retail floor space in Broad
Street/High Street, Barry. (IO3)
Percentage vacancy rate for retail floor space in Llantwit Major.
(IO3)
Local (IO3)
DS/M024 Number of facilitated visits to country parks and heritage coast. Local
DS/M025 Percentage of customer satisfaction with country parks. Local (POS)
DS/M026 The percentage of inspections of processes with Environmental
Permits completed in accordance with statutory guidance. SID
DS/M027 The average cost subsidy per single passenger journey on the
Greenlinks Community Transport Service. Local
DS/M028 The percentage of people satisfied with public transport
information.
Local (POS)
DS/M029a
DS/M029b
Kilometres of additional on-road cycle path provided during the
year.
Kilometres of additional off-road cycle path provided during the
year.
Local
DS/M031 Number of web hits on the Council’s tourism website. Local
4
PI Reference
Description
Type of PI
DS/M032a
DS/M032b
Percentage of planning applications submitted online.
Percentage of building control applications submitted online. Local
DS/M034 Number of members of the Vale’s online business forum. Local
DS/M035 The number of sports clubs which offer either inclusive or specific
disability opportunities. Local
DS/M036
The percentage of people who completed the exercise referral
scheme who feel that completion of the programme has improved
their health and wellbeing.
Local
DS/M037
(IO3)
The percentage of surveyed residents who consider our town
centres to be attractive places to visit and shop. (IO3)
Local (IO3)
DS/M038
(OA1)
Number of Communities First clients completing employment-
related courses. (OA1)
Local (OA1)
DS/M039
(OA1)
Number of Work Programme clients completing employment
related courses. (OA1)
Local (OA1)
DS/M040
(IO3)
Number of blocks in upper Holton Road offered grant support for
improvement. (IO3)
Local (IO3)
DS/M041
(IO3)
Percentage of residents who consider the town centre of Barry to
be good or excellent in respect of overall attractiveness. (IO3)
Local (IO3)
DS/M042
(OA1)
Number of Work Programme clients securing employment.(OA1) Local (OA1)
DS/M043
(OA1)
Number of Communities First clients entering employment. (OA1) Local (OA1)
DS/M044
(OA1)
Number of Communities First clients who report feeling more
confident about seeking employment. (OA1)
Local (OA1)
DS/M045
(OA1)
Number of farming diversification projects supported. (OA1) Local (OA1)
DS/M046
(OA1)
Number of visitors to Council led or supported events. (OA1) Local (OA1)
DS/M047
(OA1)
Number of rural tourism businesses advised. (OA1) Local (OA1)
DS/M048
(OA1)
Number of new products/services supported to be launched in the
rural Vale. (OA1)
Local (OA1)
DS/M049 The percentage of planning applications determined within 8
weeks. Local
DS/M050 The percentage of minor applications determined within 8 weeks. Local
DS/M051 The percentage of householder planning applications determined within 8 weeks.
Local
DS/M052 The percentage of decisions made contrary to officer
recommendation. Local
BCT/004 Percentage of building control ‘full plan’ applications checked within 15 working days during the year.
SID
BCT/007 The percentage of ‘full plan’ applications approved first time. SID
CMT/001 The percentage of total length of Rights of Way which are easy to use by members of the public.
SID
PPN/001 The percentage of high risk businesses that were liable to a SID
5
PI Reference
Description
Type of PI
programmed inspection that were inspected, for: i) Trading Standards ii) Food Hygiene iii) Animal Health
PPN/008
The percentage of new businesses identified which were subject to a risk assessment visit or returned a self-assessment questionnaire during the year, for: i) Trading Standards ii) Food Hygiene iii) Animal Health
SID
PSR/006 The total number of low cost adaptations where the mandatory DFG process is not used certified during the year
SID
PSR/009a The average number of calendar days taken to deliver a Disabled Facilities Grant for children and young people.
SID
PSR/009b (IO2)
The average number of calendar days taken to deliver a Disabled Facilities Grant for adults. (IO2)
SID (IO2)
Housing and Building Services
Back
DS/M011 The number of crimes recorded in the Vale of Glamorgan throughout the year.
Local
DS/M012 The percentage of all domestic abuse incidents which are repeat offences.
Local
HS/M001 The total number of households in bed and breakfast accommodation.
Local
HS/M002 (OA4)
Percentage of housing stock where work that meets the WHQS has been completed. (OA4)
Local (OA4)
HS/M003 (OA4)
The average satisfaction score (between one and ten) for how tenants rated the overall process on improving homes to meet WHQS. (OA4)
Local (OA4)
HS/M004 (OA4)
The average satisfaction score (between one and ten) from tenants of tenants on the quality of the final improvements undertaken as part of WHQS. (OA4)
Local (OA4)
HS/M005 Average number of days to let an empty property (standard condition).
Local
HS/M007 The percentage of gas services carried out within the 365 day target.
Local
HS/M008 Tenant rent arrears as a percentage of current collectable rent. Local
HS/M009 The percentage of tenants that were satisfied with the outcome of an anti-social behavioural complaint.
Local
HS/M010 The number of families with children placed in bed and breakfast accommodation.
Local
HS/M011 Number of empty properties (excluding suspended lets) Local
HS/M013 Percentage of tenants satisfied with the lettings process. Local
HS/M016a Percentage of appointments made and kept in terms of responsive repairs. (excluding customer “no accesses”)
Local
HS/M016b Percentage of appointments made and kept in terms of responsive repairs (including customer “no access”)
Local
HS/M020 Percentage of properties with a valid electrical certificate. Local
HS/M021 (OA4)
Percentage of homes under local authority ownership brought up to WHQS. (OA4)
Local (OA4)
HS/M022 Percentage of tenants satisfied with the WHQS works. Local
HS/M023 The percentage of leaseholders satisfied with the WHQS works. Local
HS/M024 Percentage of Service Users satisfied with their support. Local
HS/M025 The total number of those additional affordable homes delivered in the rural Vale.
Local
HS/M026 The total number of those additional affordable homes delivered in Local
6
PI Reference
Description
Type of PI
the rural Vale.
HS/M027 The number of additional adapted properties delivered. Local
HS/M029 The number of families/individuals in all forms of temporary accommodation.
Local
HS/M032a Percentage of customers satisfied with the public buildings/ schools responsive repairs service in terms of the process.
Local
HS/M032b Percentage of customers satisfied with the public buildings/ schools responsive repairs service in terms of the final repair.
Local
HS/M033 Percentage of clients satisfied with the finished capital project. Local
HS/M034 Percentage of public buildings/schools clients satisfied with how Building Services managed the capital project on site (Project by project KPI).
Local
HS/M035 Percentage of clients satisfied with the cleaning services offered by Building Services (six monthly KPI).
Local
HS/M036 Percentage of tenants satisfied with a responsive repair. Local
HS/M037 Percentage of tenants satisfied with the process associated with responsive repairs.
Local
HS/M038 (OA4)
Homes benefitting from Improved domestic energy performance measured by average SAP rating (OA4)
Local (OA4)
HS/M039 Percentage of all households where a positive prevention action succeeded in preventing/relieving homelessness.
Local
HS/M041 Number of victims of anti-social behaviour that have been supported by the Anti-Social Behaviour Unit.
Local
HS/M042 Number of ASB contracts issued. Local
HS/M043 Number of Criminal Behaviour Contracts issued. Local
HS/M044 Percentage of victims that are satisfied with the support they have received from the Anti-Social Behaviour Unit.
Local
HS/M045 Percentage of people satisfied with the service provided by the Sanctuary Referral Programme.
Local
HHA/016 The average number of days homeless families with children spent in Bed and Breakfast accommodation.
SID
HHA/017
The average number of days that all homeless households spend in:
a) Bed and breakfast accommodation b) Other forms of temporary accommodation.
SID
Learning and Skills
Back
LS/M001a Customer satisfaction with adult education services. Local
LS/M002a Adult users overall satisfaction with Library services (surveyed on
a three year cycle) Local
LS/M002b Average overall rating out of 10 awarded by users aged 16 or under for the library they use.’
Local
LS/M003 (IO5)
Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent. (IO5)
Local (IO5)
LS/M005 (IO5)
Percentage of 15/16 year olds achieving the core subject indicator. (IO5)
Local (IO5)
LS/M006a
(IO5)
LS/M006b (IO5)
The percentage of pupils at Key Stage 4 who achieve a Level 2 in
English. (IO5)
The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths. (IO5)
Local (IO5)
LS/M007 Percentage of the youth population aged 11-25 years in the Vale of Glamorgan who make contact with the Youth Service during the year.
Local
LS/M008 Percentage of youth workers holding relevant youth work qualifications.
Local
7
PI Reference
Description
Type of PI
LS/M010b The number of successful completions on accredited Adult Literacy and Numeracy courses.
Local
LS/M011 The number of accredited outcomes achieved by learners through the youth service.
Local
LS/M012a
LS/M012b
The number of books issued to customers in English.
The number of books issued to customers in Welsh. Local
LS/M013 Percentage of Adult Tutors holding an initial teacher training qualification.
Local
LS/M015a
LS/M015b
The percentage of unauthorised absence in primary schools.
The percentage of unauthorised absence in secondary schools. Local
LS/M016a
(IO4)
LS/M016b
(OA2) (IO4)
LS/M016c (OA2) (IO4)
The percentage of young people who are known not to be in
education, employment or training at Year 11. (IO4)
The percentage of young people who are known not to be in
education, employment or training at Year 12. (OA2) (IO4)
The percentage of young people who are known not to be in education, employment or training at Year 13. (OA2) (IO4)
Local (IO4) (OA2)
LS/M017 The percentage of school days lost to fixed term exclusions of six days or more in secondary schools.
Local
LS/M018a
(IO5)
LS/M018b (IO5)
The percentage of FSM pupils, assessed at the end of Key Stage
2, in schools maintained by the Local Authority achieving the Core
Subject Indicator as determined by teacher assessment. (IO5)
The percentage of non FSM pupils, assessed at the end of Key Stage 2, in schools maintained by the Local Authority, achieving the Core Subject Indicator as determined by teacher assessment. (IO5)
Local (IO5)
LS/M019a
(IO5)
LS/M019b (IO5)
The percentage of FSM pupils achieving the expected standard in
English at the end of Key Stage 3. (IO5)
The percentage of non FSM pupils achieving the expected standard in English at the end of Key Stage 3. (IO5)
Local (IO5)
LS/M019c (IO5)
The percentage of all pupils at Key Stage 3 who achieve the expected standard in English. (IO5)
Local (IO5)
LS/M020a
(IO5)
LS/M020b (IO5)
The percentage of FSM pupils achieving the expected standard in
Maths at the end of Key Stage 3. (IO5)
The percentage of non FSM pupils achieving the expected standard in Maths at the end of Key Stage 3. (IO5)
Local (IO5)
LS/M020c (IO5)
The percentage of all pupils achieving the expected standard in Maths at the end of Key Stage 3. (IO5)
Local (IO5)
LS/M021a
(OA2)
LS/M021b
(OA2)
The percentage of schools inspected by Estyn during the year
where the quality of leadership was judged to be good or better.
(OA2)
The percentage of schools inspected by Estyn during the year where the quality of provision was judged to be good or better. (OA2)
Local (OA2)
LS/M021d The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the financial year.
Local
8
PI Reference
Description
Type of PI
LS/M022a
LS/M022b
The percentage of pupils in primary schools who regularly have
school meals.
The percentage of pupils in secondary schools who regularly have school meals.
Local
LS/M024a
LS/M024b
The percentage take up of free school meals in primary schools.
The percentage take up of free school meals in secondary schools.
Local
LS/M025 Percentage of schools with 25% of places unfilled. Local
LS/M026a
LS/M026b
The percentage of surplus places in primary schools.
The percentage of surplus places in secondary schools. Local
LS/M027 The percentage of pupils who get into their first preference school. Local
LS/M028 The percentage of admissions applications processed within 10 days.
Local
LS/M029 Number of hits on the library website Local
LS/M030 Number of enrolments on accredited courses for priority learners. Local
LS/M031 Percentage success rate on accredited courses for priority learners.
Local
LS/M033 Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in combination.
Local
LS/M034 (OA2)
Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in combination. (OA2)
Local (OA2)
LS/M037a
(IO5)
LS/M037b
(IO5)
LS/M037c (IO5)
The percentage of all pupils at Key Stage 2 who achieve the
expected standard in English. (IO5)
The percentage of FSM pupils at Key Stage 2 who achieve the
expected standard in English. (IO5)
The percentage of non FSM pupils at Key Stage 2 who achieve
the expected standard in English. (IO5)
Local (IO5)
LS/M038a
(IO5)
LS/M038b
(IO5)
LS/M038c (IO5)
The percentage of all pupils at Key Stage 2 who achieve the
expected standard in Maths. (IO5)
The percentage of FSM pupils at Key Stage 2 who achieved the
expected standard in Maths. (IO5)
The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in Maths. (IO5)
Local (IO5)
LS/M039 Number of successful completions on accredited Adult Literacy and Numeracy courses.
Local
LS/M040 Percentage of successful completions on accredited Adult Literacy and Numeracy courses.
Local
LS/M041 The number of young people actively engaged with transition support workers.
Local
LS/M042 (IO4)
Of the top ten wards in the Vale which are most affected by youth unemployment, the percentage that have been visited by learning coaches through mobile provision. (IO4)
Local (IO4)
LS/M043 (OA2) (IO4)
Percentage of 16-18 year olds who are in education, employment or training. (OA2) (IO4)
Local (OA2) (IO4)
LS/M044 (IO4)
Percentage of contact made through mobile provision who consequently engage with the service in improving their employment prospects. (IO4)
Local (IO4)
LS/M046 Percentage of successful completions on ESOL courses. Local
LS/M047a (IO5)
The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. (IO5)
Local (IO5)
LS/M047b The percentage of non FSM pupils assessed at the end of Key Local
9
PI Reference
Description
Type of PI
(IO5) Stage 3, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. (IO5)
(IO5)
LS/M048 (OA2)
Percentage of schools judged good or better by Estyn (in both judgements). (OA2)
Local (OA2)
LS/M049a (OA2)
Number of Year 11 pupils known not to be in education, training or work-based learning (NEET). (OA2)
Local (OA2)
LS/M049b (OA2)
Number of Year 12/13 pupils known not to be in education, training or work-based learning (NEET). (OA2)
Local (OA2)
LS/M050 (OA2)
Number of NEETs who are in contact with the NEET support officers. (OA2)
Local (OA2)
LS/M051 (OA1)
Percentage of 16-18 year olds who are NEET ( not in Education , employment or training) (OA1)
Local (OA1)
LS/M052 (OA2)
Percentage of Year 11 pupils that continue in full time education. (OA2)
Local (OA2)
LS/M053 (OA2)
The percentage of Key Stage 4 pupils achieving the Level 2+ threshold. (OA2)
Local (OA2)
LS/M054 (OA2) (IO4)
Percentage of young people looked after with whom the authority is still in contact who are known to be engaged in education, training or employment at the age of 19. (OA2) (IO4)
Local (OA2) (IO4)
LS/M055 (IO5)
Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (FSM). (IO5)
Local (IO5)
LS/M056 (IO5)
Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (non FSM). (IO5)
Local (IO5)
LS/M057 (IO5)
Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)
Local (IO5)
LS/M058 (IO5)
Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)
Local (IO5)
LS/M059a (IO5)
The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)
Local (IO5)
LS/M059b (IO5)
The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)
Local (IO5)
LS/M060a (IO5)
The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)
Local (IO5)
LS/M060b (IO5)
The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)
Local (IO5)
EDU/006i
The percentage of pupils assessed, in schools maintained by the local authority, receiving a Teacher Assessment in Welsh (first language at the end of Key Stage 2.
SID
EDU/010
The percentage of school days lost due to fixed-term exclusions during the academic year, in:
a) Primary schools b) Secondary schools
SID
LCL/003 The percentage of library material requests supplied within 7 calendar days.
SID
Resources
Back
RS/M001 Percentage of ICT priority (all) 1 to 4 Service Desk tickets resolved within agreed timescales.
Local
RS/M002 Percentage of service availability of the top 20 ICT systems during core working hours.
Local
RS/M003 The percentage of legal files that following a legal review are assessed as being of a satisfactory standard or above.
Local
RS/M005 Percentage of staff that have met their chargeable hours target at the end of the financial year.
Local
RS/M008 The percentage of employees including teachers and school Local
10
PI Reference
Description
Type of PI
based staff who leave the employment of the local authority, whether on a voluntary or involuntary basis.
RS/M009
(CHR/002)
The number of working days/shifts per full time equivalent (FTE) local authority employees lost due to sickness absence. Local
RS/M010 Percentage of employees in the Council that have received a PDR/TDR during the year.
Local
RS/M011 The percentage of undisputed invoices which were paid within 30 days.
Local
RS/M012 Percentage reduction in carbon dioxide emissions in the non domestic public building stock
Local
RS/M013a
RS/M013b
Average Site Morse position (ranking of quality websites) in
Wales.
Average Site Morse position (ranking of quality websites) in England and Wales.
Local
RS/M014 Percentage of audits completed within planned time. Local
RS/M016 The number of planned reviews completed during the year. Local
RS/M017 Average time taken to process Housing Benefit (HB) and Council Tax Reduction (CTR) new claims and change events.
Local
RS/M019 The percentage of council tax due for the financial year which was received by the authority.
Local
RS/M020 The percentage of non-domestic rates received during the year, net of refunds.
Local
RS/M021 Percentage of customer satisfaction with registration services. Local
RS/M022 The percentage of customers seen within 10 minutes of their appointment time.
Local
RS/M023 (OA1)
Number of local individuals gaining training and employment through targeted recruitment and training in council construction projects. (OA1)
Local (OA1)
RS/M024 (OA4)
Average number of apprenticeships employed as a result of WHQS investment. (OA4)
Local (OA4)
RS/M025 (OA4)
Percentage of local labour employed within 25 miles of Barry as a result of the WHQS investment. (OA4)
Local (OA4)
RS/M026 (OA4)
Percentage of homes under LA ownership brought up to WHQS. (OA4)
Local (OA4)
RS/M029a
RS/M029b
Average speed of answer for incoming calls to the Customer
Contact Centre is no more than 45 seconds.
The average speed of answer for calls on the Welsh language line.
Local
RS/M030 Percentage of incoming calls to the Contact Centre not answered/abandoned.
Local
RS/M031 Percentage of incoming calls to the Contact Centre abandoned after 20 seconds.
Local
RS/M032 Number of Contact Centre transactions that are self-service transactions.
Local
RS/M033 The percentage of customers who are satisfied with access to services across all channels.
Local (POS)
RS/M034 The percentage of customer enquiries to C1V resolved at first contact.
Local
RS/M035 Percentage of citizens satisfied overall with the service provided by the Council.
Local (POS)
RS/M037a The total number of subscribers to Vale Connect. Local
RS/M039 Percentage of the public who are satisfied with communication from the Council.
Local (POS)
RS/M043 Percentage of residents who feel they are able to influence decisions affecting their local area.
Local (POS)
11
PI Reference
Description
Type of PI
RS/M044 The percentage of customer complaints referred to the Ombudsman.
Local
RS/M045 The percentage of customer complaints investigated by the Ombudsman.
Local
RS/M046 Percentage of black and ethnic minority members of the Vale Viewpoint.
Local
RS/M047 Percentage of customers who are satisfied with the service they received from the Contact Centre (C1V).
Local
Social Services
Back
SS/M001 Percentage of service users visited within 20 working days of Financial Assessment for Residential/Nursing care being requested.
Local
SS/M002 Percentage of services users visited within 10 working days of Financial Assessment for non-residential care services being requested.
Local
SS/M003a
SS/M003b
The average number of working days between initial enquiry and
completion of the care plan, for specialist assessments.
The average number of working days between initial enquiry and completion of the care plan, for non-specialist assessments.
Local
SS/M004 The percentage of initial assessments that were completed during the year where there is evidence that the child has been seen by a worker.
Local
SS/M005
SS/M006
The number of TeleV Packages provided throughout the year.
The number of TeleV Plus Packages provided throughout the year.
Local
SS/M007 The number of direct payments provided during the year. Local
SS/M008a
SS/M008b
SS/M008c
SS/M008d
SS/M008e
The number of Home Care packages provided for less than 5
hours per week.
The number of Home Care packages provided for 5-9 hours per
week.
The number of Home Care packages provided for 10-19 hours per
week.
The number of Home Care packages provided for more than 20
hours per week.
The total number of Home Care packages provided.
Local
SS/M009 Percentage of complaints dealt with within statutory timescales. Local
SS/M010 Percentage reduction in first time entrants to the Youth Justice System.
Local
SS/M011 Number of first time entrants to the Youth Justice System. Local
SS/M012 Percentage of places on appropriate training courses made available to non-council employees.
Local
SS/M013 Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract meeting in the financial year.
Local
SS/M014 (IO2)
The percentage reduction in home care hours required following a period of reablement from VCRS. (IO2)
Local (IO2)
SS/M015a
(IO2)
SS/M015b (IO2)
Current active telecare cases: TeleV (IO2)
Current active telecare cases: TeleV+ (IO2)
Local (IO2)
SS/M016 (OA3)
The number of telecare installations completed within one calendar month. (OA3)
Local (OA3)
12
PI Reference
Description
Type of PI
SS/M017 (OA3)
Number of people over 65 who are clients of Social Services who are provided with benefits advice. (OA3)
Local (OA3)
SS/M018 (OA3)
Number of new telecare users. (OA3) Local (OA3)
SS/M019a (OA3)
Rate per 1,000 population of over 65s who have had a UA assessment. (OA3)
Local (OA3)
SS/M019b (OA3)
Rate per 1,000 population of over 65s who have had an OT assessment. (OA3)
Local (OA3)
SS/M020 (OA3)
Percentage of complaints received by or on behalf of people over 65, which have resulted in service modification or improvement. (OA3)
Local (OA3)
SS/M021 (OA3)
Number of adult service users receiving a direct payment. (OA3) Local (OA3)
SS/M022 (OA3)
Percentage of community supported clients receiving 20 hours or more care per week. (OA3)
Local (OA3)
SCA/018
b) The percentage of carers of adults who had an assessment or review of their needs in their own right during the year.
c) The percentage of carers of adults who were assessed or re-assessed in their own right during the year who were provided with a service.
SID
SCC/010 The percentage of referrals that are re-referrals within 12 months. SID
SCC/020 The percentage of looked after children who have had their teeth checked by a dentist during the year.
SID
SCC/022a
SCC/022b
The percentage attendance of looked after pupils whilst in care in primary schools. The percentage of attendance of looked after pupils whilst in care in secondary schools.
SID
SCC/024 The percentage of children looked after during the year with a Personal Education Plan within 20 school days of entering care of joining a new school in the year ending 31 March.
SID
SCC/030a
SCC/030b
The percentage of young carers known to Social Services who were assessed. The percentage of young carers known to Social Services who were provided with a service.
SID
SCC/034 The percentage of child protection reviews carried out within statutory timescales during the year.
SID
SCC/035 The percentage of looked after children eligible for assessment at the end of Key Stage 2 achieving the Core Subject Indicator, as determined by Teacher Assessment.
SID
SCC/036 The percentage of looked after children eligible for assessment at the end of Key Stage 3 achieving the Core Subject Indicator, as determined by Teacher Assessment.
SID
SCC/039 The percentage of health assessments for looked after children due in the year that have been undertaken.
SID
SCC/040 The percentage of placements started during the year where the child is registered with a provider of general medical services within 10 working days.
SID
SCC/044b The average number of days spent out of school on fixed-term exclusions for children looked after who were excluded during the previous academic year.
SID
SCY/001
The percentage change in the average number of hours of suitable education, training or employment children and young people receive while within the youth justice system by:
a) Children and young people of statutory school age. b) Young people above statutory school age.
SID
SCY/002 The percentage point change in the proportion of children and SID
13
PI Reference
Description
Type of PI
young people in the youth justice system with suitable accommodation:
a) At the end of their court order compared with before the start of their court order.
b) Upon their release from custody compared with before the start of their custodial sentence.
SCY/003
The percentage: a) Of children and young people in the youth justice system
identified via screening as requiring a substance misuse assessment that commence the assessment within five working days of referral; and
b) Of those children and young people with an identified need for treatment or other intervention, who receive that within ten working days of the assessment.
SID
Visible Services
Back
VS/M003 Percentage of people satisfied with cleanliness standards. Local
(POS)
VS/M005 Percentage of customers satisfied with the condition of roads. Local
(POS)
VS/M006 Percentage of customers satisfied with the condition of pavements.
Local (POS)
VS/M007 Number of dropped crossing points provided for community use. Local
VS/M009a
VS/M009b
The total number of successful third party claims against the
Council for trips and falls (footway claims).
The total number of successful third party claims against the Council for vehicle damage (carriageway claims).
Local
VS/M010a
VS/M010b
The total cost of successful third party claims against the Council
for trips and falls (footway claims).
The total cost of successful third party claims against the Council for vehicle damage (carriageway claims).
Local
VS/M011 Percentage of safety inspections that were completed on time. Local
VS/M012 Percentage of large goods vehicles that pass the annual MOT first time.
Local
VS/M013 Percentage of scheduled services and safety inspected due that were undertaken.
Local
VS/M014 Percentage satisfaction with fleet services. Local
VS/M015 The number of returned repairs. Local
VS/M016 The number of own fault accidents. Local
VS/M017 Percentage of customers satisfied with the overall management of parks.
Local (POS)
VS/M018 (OA5)
Completion of new waste treatment infrastructure projects- Number of planned waste treatment infrastructure projects completed. (OA5)
Local (OA5)
WMT/010 (OA5)
The percentage of local authority municipal waste: i) Prepared for re-use; (OA5) ii) Recycled; and iii) Collected as source segregated biowastes and
composted or treated biologically in another way. (OA5)
SID (OA5)
WM1/011 (OA5)
The percentage of local authority municipal waste received at all local authority household waste amenity sites that is prepared for re-use, recycled or of source segregated bio-waste that is composted or treated biologically in another way. (OA5)
SID (OA5)
14
PI Reference
Description
Type of PI
STS/005a The Cleanliness Indicator SID
STS/007 The percentage of reported fly tipping incidents which lead to enforcement activity.
SID
THS/009 The average number of calendar days taken to repair street lamp failures during the year.
SID
THS/011
Percentage of: a) Principal (A) roads; b) Non-principal (B) roads, and; c) Non-principal (C) roads;
that are in overall poor condition.
SID
15
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DSM002 The percentage of known HMOs licensed in the area.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Elen Probert
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure progress made licensing all known HMO’s eligible for licensing in the area.
PI Definition
HMOs = Houses in multiple occupation
Area = Vale of Glamorgan
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Total number of licensed HMOs in the area / Total number of known HMOs to be licensed in the area x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Unknown HMO’s in the area Private Sector Housing database
HMO’s that no do require to be licensed
Log of changes made to the definition or collection system
Description of change made Date of change
x
16
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M003 The percentage of customers satisfied with the Disabled Facilities Grant service.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Elen Probert
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses.
PI escalator Alun Billinghurst
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess how well the service is performing. To assess whether the service is helping to improve health, safety and wellbeing in the home. To ensure the needs of the customer are being met by the service.
PI Definition
The percentage of customers who returned a satisfaction response saying they were ‘satisfied’ or ‘very satisfied’
with the service, out of all customers who returned a satisfaction response.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customers who said they were very satisfied or satisfied with the Disabled Facilities Grant service / The total number of responses received from customers regarding their satisfaction with the Disabled Facilities Grant service x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No exclusions All satisfaction survey received are
included.
Responses that are ‘satisfied’ or ‘very
satisfied’ with the service are included
in numerator.
DFG Customer Satisfaction Survey
Log of changes made to the definition or collection system
Description of change made Date of change
x
17
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M005 The percentage of people who have received a Disabled Facilities Grant and feel the
assistance has made them safer and more independent in their own home.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Alun Billinghurst
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess how well the service is performing. To assess whether the service is helping to improve health, safety and wellbeing in the home. To ensure the needs of the customer are being met by the service.
PI Definition
The percentage of customers who have received a Disabled Facilities Grant who returned a satisfaction
response saying that the assistance has made them safer and more independent in their own home out of all
customers who have received a Disabled Facilities Grant who returned a satisfaction response in relation to this
question.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of people who have received a Disabled Facilities Grant and feel the assistance has made them safer and more independent in their own home / Overall number of people who have received a Disabled Facilities Grant x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All people who have received a Disabled Facilities Grant
Customer Survey
Log of changes made to the definition or collection system
Description of change made Date of change
x
18
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M007 Percentage of customers overall, satisfied with Regulatory Services.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Alun Billinghurst
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the level of customers satisfied with the services delivered by Public Protection and to enable the effective targeting of back office resources.
PI Definition
The percentage of surveyed customers who returned a survey saying that the service received was overall
satisfactory
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of customers overall satisfied / Total number of responses to the customer survey x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Random selection of customers of the Public Protection service
Customer Survey (SNAP)
Log of changes made to the definition or collection system
Description of change made Date of change
x
19
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M008a
DS/M008b
The average number of calendar days taken to deliver a Disabled Facilities Grant through
the Council’s agency service.
The average number of calendar days taken to deliver a non-agency Disabled Facilities
Grant.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Alun Billinghurst
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess how well the service is performing
PI Definition
Same as description
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
DS/M008a = The total number of calendar days taken to deliver all Disabled Facilities Grant through the Council’s agency service / The total number of Disabled Facilities Grants delivered through the Council’s agency service. DS/M008b = The total number of calendar days taken to deliver all non-agency Disabled Facilities Grants / The total number of non-agency Disabled Facilities Grants delivered.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All Disabled Facilities Grants certified within the period
Back office system (Flare)
Log of changes made to the definition or collection system
Description of change made Date of change
x
20
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M009a
DS/M009b
DS/M009c
The average number of calendar days taken from OT 1st Contact Recommendation in the
delivery of a Disabled Facilities Grant.
The average number of calendar days taken from Enquiry to Approval in the delivery of a
Disabled Facilities Grant.
The average number of calendar days taken from Approval to Certified in the delivery of a
Disabled Facilities Grant.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Alun Billinghurst
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess how well the service is performing
PI Definition
As description
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
DS/M009a = The total number of calendar days taken from OT 1
st Contact to Recommendation in the delivery of
all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered DS/M009b = The total number of calendar days taken from Enquiry to Approval in the delivery of all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered (cases approved) DS/M009c = The total number of calendar days taken from Approval to Certified in the delivery of all Disabled Facilities Grants / The total number of Disabled Facilities Grants delivered (cases completed)
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
DS/M009a - All Disabled Facilities Grant applications Received in the period
Back Office System (Flare)
DS/M009b – All Disabled Facilities Grant applications Approved in the period
DS/M009c – All Disable Facilities Grant applications Certified in the
x
21
period
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M013 Percentage of customers satisfied overall with Leisure Services
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Dave Knevett
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Feedback of public perception of leisure services is important to identify areas of success or concern and also to influence future service strategies.
PI Definition
The Council channels all of its consultation exercises via the Communications Officer, based within the
Chief Executives Department.
This ensures that a balanced target audience is maintained and the public receive a controlled number
of requests (survey forms, etc) for feedback purposes.
The annual Public Opinion Survey includes many of the essential customer feedback questions, which
are vital for services to gauge past performance and target improvements.
For this local PI, a number of areas are covered, including the following typical questions:
Leisure centres – Whether they are used/not used; reasons why; preferred location and frequency of use
(if used)
Satisfaction rating for access standards and information availability
Satisfaction with activity options, facilities and pricing.
Overall satisfaction rating for leisure centres (this result is extracted as the local PI result)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Extract from the published document, which has been processed via SNAP software.
x
22
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leisure service users SNAP software
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M014 Number of registrations in afterschool and community dragon sports clubs.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Karen Davies
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Karen Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Provides information of the number of young people aged between 7-11 years old accessing sport & physical activity opportunities via the Dragon Sport scheme in the Vale.
PI Definition
Cumulative total of the number of names on a register from all Dragon Sport sessions in the Vale.
Provides participation information for young people aged 7-11 over the course of a term and academic year.
Provides trend date for this age group since the introduction of the scheme in 2001.
Currently adopted by Sport Wales (external funding partner) as one of their key performance indicators for the
National Dragon Sport programme.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Activity registers are collected from school and community partners. Data is transferred onto a Management Information tool. Data is collated on a termly basis by AYP staff and submitted to external funding partner.
x
23
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All pupils in school years 3-6 who attend mainstream & special schools.
Indirectly from schools and community sports clubs/organisations who deliver Dragon Sport sessions.
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M015 Total number of participations in 5x60 activity.
P.I. Frequency and type (mark relevant box)
Annual x Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Karen Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To analyse the total number of occasions individuals take part in 5x60 activity across an academic year. This helps us to measure the effectiveness of the programme and identify how physically active the young people are in the Vale.
PI Definition
Total number of participations in 5x60 scheme activities
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Every time a young person aged 12 – 16 years in a Vale comprehensive school participates in a 5x60 activity this information is recorded and collated together to obtain the total number of participations
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils not attending mainstream education.
All pupils in school years 7-11 who attend mainstream education.
Directly from activity/sports sessions delivered/facilitated by 5x60 programme.
Pupils who are in special school
X
24
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M016 Number of children attending play schemes.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Karen Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To identify participation and numbers of children accessing open access play provision in various locations across the Vale of Glamorgan.
PI Definition
The information will be included in the Vale of Glamorgan Play Sufficiency audit that provides
information to the Welsh Government on Play and Play opportunities across the local authority.
Ensure a balanced approach of service delivery to support the grant funding from Families First.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of registration forms completed and number of children attending each session.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All children who attend the sessions Registration Forms
Log of changes made to the definition or collection system
Description of change made Date of change
x
25
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M017 Number of different, regular groups using community centres.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Kevin Parsons
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
TO SHOW THE DIVERSITY OF INTERESTS AND ACTIVITIES OF USERS TO ALL COMMUNITY CENTRES.
PI Definition
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify… THE TOTAL NUMBER ACROSS ALL COMMUNITY CENTRES WITHIN THE AUTHORITY IS … 194. THIS FIGURE REPRESENTS THE DIFFERENT TYPES OF CLASSES AND NOT THE ACTUAL AMOUNT OF TIMES THAT EACH USE THE RELEVANT COMMUNITY CENTRE. THIS FIGURE IS CONSISTENT THROUGHOUT THE YEAR.
Calculation Method/ Formula Used
CONTACT MADE WITH EACH RELEVANT COMMUNITY CENTRE TO ESTABLISH AN UP-DATED LIST OF THOSE ACCESSING EACH COMMUNITY CENTRE.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
NO ONE ALL THOSE CLUBS /TEAMS THAT REGULARLY UTILISE ONE OF THE COMMUNITY CENTRES.
EACH INDIVIDUAL COMMUNITY CENTRE WITHIN THE AUTHORITY.
Log of changes made to the definition or collection system
Description of change made Date of change
x
26
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M019 (OA1) Total number of visitors to the Vale of Glamorgan for tourism purposes (as measured by
STEAM survey) (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth to improve employment opportunities.
PI escalator
PI updater Claire Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The current and historic information provided by this survey, is a vital component in the strategic management of tourism within the Vale of Glamorgan.
PI Definition
STEAM, an acronym for Scarborough Tourism Economic Activity Monitor.
The survey was first developed as a concept in Canada in 1983.
It is owned by Global Tourism Solutions (UK) Ltd.
Most of the 22 local authorities within Wales are signed up to STEAM.
STEAM is recognised, nationally and internationally, as an economic model which aims to measure the
impact of tourism from both staying and day visitors in terms of: Tourist expenditure,; Employment;
Tourist numbers and days; Traffic generated by tourists
The VOG Tourism Section supplies raw data to Global Tourism Solutions, for input into the STEAM
model.
Annual reports issued in May of each year, for the preceding year for Jan-Dec (i.e. May 2006 report
contains data for 1st Jan – 31
st Dec 2005)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
No calculations are involved; Data is centrally processed by the WAG and individual reports provided to participating authorities (currently in the form of 6 year summaries)
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
There are no known exclusions The model does attempt to measure tourists only
Global Tourism Solutions (UK) Ltd
x
27
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M021 (IO3) Average percentage vacancy rate for retail floor space in main Vale shopping centres. (IO3)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator
PI updater Russ Watts
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The annual survey provides a snapshot of the percentage floor space vacancy rate for the current year, a basis for comparison with preceding years and an opportunity to assess future options.
28
PI Definition
It is important to closely monitor how much of this space is either occupied or vacant.
An annual survey is undertaken in June, by the Research and Development Team (Planning &
Transportation)
Summary spreadsheet is provided to Principal Officer (Regeneration) for analysis.
General Guidance:
Part (a) of this PI is reported as an overall percentage vacancy rate for retail units in main shopping
areas, but the result is calculated from separate surveys at key shopping areas throughout the Vale.
These key shopping areas are reported as part (b) (i); (ii); (iii) etc and can be identified below.
This guidance is common to all elements of the PI.
The Vale of Glamorgan has main shopping centres at the following locations:
Centre Type Location
Major district centre 1. Barry Town centre (Holton Road)
Established district centres 2. Penarth Town Centre (Windsor Road)
3. Cowbridge Town Centre
4. High Street/ Broad Street
5. Llantwit Major Town Centre
6. Upper Holton Road
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The areas are recorded in a table under the following headings:
Area vacant (i.e. floor area of unoccupied retail building)
Percentage of total area ~(this will be the area vacant expressed as a percentage of the total retail area available at that particular location)
Total area (total area available in the particular location) Results will be reported as “Area vacant in sq. m (**% of Total Area)”
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Occupied premises Vacant floor space for premises as a proportion of total.
Surveyor observes on site
Log of changes made to the definition or collection system
Description of change made Date of change
No changes N/A
x
29
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M022b
DS/M022c
DS/M022d
DS/M022e
DS/M022f
Percentage vacancy rate for retail floor space in Barry Town Centre, Holton Road. (IO3)
Percentage vacancy rate for retail floor space in Cowbridge. (IO3)
Percentage vacancy rate for retail floor space in Windsor Road, Penarth. (IO3)
Percentage vacancy rate for retail floor space in Broad Street/High Street, Barry. (IO3)
Percentage vacancy rate for retail floor space in Llantwit Major. (IO3)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator
PI updater Mar-Wyn Elias-Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The annual survey provides a snapshot of the percentage floor space vacancy rate for the current year, a basis for comparison with preceding years and an opportunity to assess future options.
PI Definition
It is important to closely monitor how much of this space is either occupied or vacant.
An annual survey is undertaken in June, by the Research & Development Team (Planning &
Transportation)
Summary spreadsheet is provided to Principal Officer (Regeneration) for analysis.
General guidance:
Part (a) of this PI is reported as am overall percentage vacancy rate for retail units in main shopping
areas but the result is calculated from separate surveys at key shopping areas throughout the Vale.
These key shopping areas are reported as part a, b, c, etc. and can be identified below.
This guidance is common to all elements of the PI
The Vale of Glamorgan has main shopping centres at the following locations:
(a) Barry (Upper Holton Road)
(b) Barry Town Centre (Holton Road)
(c) Cowbridge Town Centre
(d) Penarth (Windsor Road)
(e) Barry (Broad Street/High Street)
(f) Llantwit Major
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
x
30
Calculation Method/ Formula Used
The results are recorded in a table under the following headings:
Area vacant (i.e. floor area of unoccupied retail building)
Percentage of total area (this will be the area vacant expressed as a percentage of the total retail area available at that particular location)
Total area (total area available in the particular location) Results will be reported as “Area vacant in sq. m (**% of Total Area)”
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
premises in retail centres that are operating commercially at the time of survey
premises in retail centres that are not operating commercially at the time of survey
Summaries of annual “field” surveys or retail premises and floor space undertaken by The Vale of Glamorgan Council.
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M024 Number of facilitated visits to country parks and heritage coast
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places
PI escalator
PI updater Bob Guy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To record and monitor levels of interest in facilitated visits to Cosmeston Park, Penarth and the Heritage Centre, Southerndown.
31
PI Definition
At Cosmeston, there are a variety of habitats covering over 110ha of land and water, some 46ha being
designated a SSSI (Site of Special Scientific Interest)
Situated in Dunraven Park, Southerndown, is the Glamorgan Heritage Coast Centre: This centre
includes a small shop and display and is well worth a visit for anyone wishing to learn more about the
coast.
Both of the above offer an environmental education programme to primary schools and other groups all
year round, covering a variety of subjects all in line with the national curriculum.
They also work closely with local volunteer/community groups and run environmental events for the
public.
Visitor numbers are recorded and monitored for feedback and forward planning purposes.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of visitors are extracted from site visitor records.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
none This relates to facilitated visits, so are prebooked activities. All such prebooked activities are included
Booking information
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M025 Percentage of customer satisfaction with country parks.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Adrienne Payne
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To inform the running of the sites and investment decisions.
x
32
PI Definition
% of customers rating ‘ok’, ‘good’ or ‘ very good’.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Survey forms left at reception desks or distributed to individuals carrying out booked activities
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
none Everyone who returns a completed form
Survey forms
Log of changes made to the definition or collection system
Description of change made Date of change
x
33
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M026 The percentage of inspections of processes with Environmental Permits completed in
accordance with statutory guidance.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Alun Billinghurst
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Fiona Lambert
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that we carry out all inspections of businesses operating with an Environmental Permit to protect and sustain the environment
PI Definition
As description
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of inspections of processes with Environment Permits completed in accordance with statutory guidance / Overall number of inspections of processes with Environmental Permits completed x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All businesses due an inspection within the reporting period
Back office system (Flare)
Log of changes made to the definition or collection system
Description of change made Date of change
x
34
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M027 The average cost subsidy per single passenger journey on the Greenlinks Community
Transport Service.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Emma Reed
Service Plan
Objective
To promote integrated and sustainable
transport systems for the Vale.
PI escalator
PI updater Enfys Griffiths
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Purpose of the measure is to evaluate the cost of the service based on the number of users using the service. This measure is
a standard measure which can be used to evaluate against other supported transport services (public).
PI Definition
This is the average cost (to the Council) of transporting one person on one journey (irrelevant of distance).
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= (The total cost of the Greenlinks Service – The income generated from the Greenlinks Service) / The total number of single passenger journeys on the Greenlinks Service.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents that use the Greenlinks Service.
database of passenger users.
Income collected.
Cost of service as per budget headings.
Log of changes made to the definition or collection system
Description of change made Date of change
x
35
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M028 The percentage of people satisfied with public transport information.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Emma Reed
Service Plan
Objective
To promote integrated and sustainable
transport systems for the Vale.
PI escalator
PI updater Emma Reed
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To find out if the general public feel the amount of information available, either in bus shelters/stops or on web based solutions meets their requirements.
PI Definition
Public transport information can be defined as information on bus stops/shelters giving bus routes and times. It
can also be defined as information on web based packages such as the councils public transport page, which
give service information, and social media, such as twitter, which gives real time service information.
Satisfaction with the information would be defined as easily accessible, easy to read/follow and up to date.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Five different options to choose (very satisfied, satisfied, dissatisfied, very dissatisfied, I don’t know). The numbers of each choice are given and this is divided against the number of survey participants. Each option is then given a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No one All Vale Viewpoint survey
Log of changes made to the definition or collection system
Description of change made Date of change
X
36
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M029a
DS/M029b
Kilometres of additional on-road cycle path provided during the year.
Kilometres of additional off-road cycle path provided during the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Emma Reed
Service Plan
Objective
To promote integrated and sustainable
transport systems for the Vale.
PI escalator
PI updater Emma Reed
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To total additional cycle paths provided annually to comply with Active Travel (Wales) Act to continuously construct and
upgrade walking and cycling routes annually.
PI Definition
DS/M029a: The number of kilometres of additional on-road cycle path constructed and upgraded during the year (April
2015- March 2016).
DS/M029b: The number of kilometres of additional off-road cycle path constructed and upgraded during the year
(April 2015- March 2016).
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Additional on-road cycle infrastructure and additional off-road infrastructure provided within the financial year.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any roads that are suitable for cycling
but do not benefit from cycle
infrastructure e.g. signage
All new routes that are designated
cycle routes
Obtained from engineering department
that have implemented the schemes
Log of changes made to the definition or collection system
Description of change made Date of change
x
37
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M031 Number of web hits on the Council’s tourism website.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To facilitate and promote investment in the
local economy in order to secure sustainable
economic growth and improve employment
opportunities.
PI escalator
PI updater Nia Hollins
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the interest shown in the Vale of Glamorgan as a target area for tourism.
PI Definition
The Vale of Glamorgan has an extensive range of tourism information and links on the external website. Under
the heading of “Enjoying”, options include:
Visit the Vale
Art & culture
Events
Heritage coast
Leisure and activities
Each of these options opens up a subpage with links to various and diverse attractions.
Like most business websites the system includes a counter to record every web hit on the tourism site.
This count is used as a means of assessing interest in the Vale of Glamorgan as a tourist area.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of hits is recorded by the website administration team and provided by the Tourism Marketing Manager.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No exclusions are made. Someone may visit the site several times in one day and be counted as separate hits.
Council own ICT department
x
38
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M032a
DS/M032b
Percentage of planning applications submitted online.
Percentage of building control applications submitted online.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Marcus Goldsworthy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Marcus Goldsworthy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure how many customer of the department are switching to use on line services to obtain building regulations and planning permission. This allows the section to check if any further encouragement or incentives are needed to promote these cost effective way of providing the service
PI Definition
Online submissions
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Online applications / Total applications submitted X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None all Council database/register
Log of changes made to the definition or collection system
Description of change made Date of change
x
39
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M034 Number of members of the Vale’s online business forum.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain the level of business support activity in the Vale of Glamorgan
PI Definition
Numbers of members of the Vale’s online business forum .
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Numbers of joining requests made
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Students/member requests with nominal connections on Linkedin
Businesses in the South Wales area
Log of changes made to the definition or collection system
Description of change made Date of change
n/a n/a
x
40
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M035 The number of sports clubs which offer either inclusive or specific disability opportunities.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Karen Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To show the number of disabled people taking part in disability specific/inclusive sport and physical activities.
PI Definition
.Number of disabled members of sport clubs and sessions
.Number of participatory opportunities for disabled people
.Number of active coaches
.Number of active volunteers
.Number of Clubs and Sessions providing disability sport activities
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Information gathered from Key Performance Indicators that each club give information to.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None Each club submits the number of members they have. However some participants attend more than one club so this means they will be counted more than once depending on how many clubs they attend.
Disability Sport Clubs and Sessions
Schools in the Vale
Day Centres in the Vale And Leisure Centres in the Vale
Log of changes made to the definition or collection system
Description of change made Date of change
x
41
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M036 The percentage of people who completed the exercise referral scheme who feel that
completion of the programme has improved their health and wellbeing.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator
PI updater Jamie Lane
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measure is important to note the value of the service to clients and to show how NERS in the Vale has benefitted them.
PI Definition
This is a percentage satisfaction score taken from the final assessment of NERS 16 week assessment.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of people who completed the exercise referral scheme who feel that completion of the programme has improved their health and wellbeing / The total number of people who completed the exercise referral scheme x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People who do not complete the scheme
People who complete the scheme where follow up is achieved.
Face to face assessment with client
People not on the referral scheme People who are willing to score the scheme and its staff
Log of changes made to the definition or collection system
Description of change made Date of change
N/A N/A
x
42
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M037 (IO3) The percentage of surveyed residents who consider our town centres to be attractive places
to visit and shop. (IO3)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities
PI escalator
PI updater Bob Guy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
It informs investment decisions and the monitoring of our town centres framework implementation.
PI Definition
Percentage of surveyed residents who consider our town centres to be attractive places to visit and shop. This data is
gathered via the annual Citizens Panel Questionnaire.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of surveyed residents who consider our town centres to be attractive places to visit and shop / The total number of residents surveyed x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
none All responding Annual survey of citizens panel.
Log of changes made to the definition or collection system
Description of change made Date of change
x
43
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M038 (OA1) Number of Communities First clients completing employment-related courses. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator Bob Guy
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain whether the ‘Prosperous Communities’ strand of the Communities First delivery plan is adding to the employability of it’s clients.
PI Definition
Number of clients on formal training to assist their employability.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= number of Community First Clients
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Community First clients Client based records
Log of changes made to the definition or collection system
Description of change made Date of change
x
44
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M039 (OA1) Number of Work Programme clients completing employment related courses. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator Bob Guy
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain whether the Work Programme is adding to the employability of its clients.
PI Definition
Number of clients on formal training to assist their employability.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of Work Programme clients completing employment related courses.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Work Programme Clients Client based records
Log of changes made to the definition or collection system
Description of change made Date of change
x
45
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M040 (IO3) Number of blocks in upper Holton Road offered grant support for improvement. (IO3)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy in order to secure sustainable
economic growth and improve employment
opportunities.
PI escalator
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Increase economic development in upper Holton Road. Please note that this project has now finished.
PI Definition
Blocks that are offered grant support for improvement.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of blocks in upper Holton Road offered grant support for improvement.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Businesses not based on upper Holton Road
Businesses on upper Holton Road offered grant support.
Grant support records.
Log of changes made to the definition or collection system
Description of change made Date of change
x
46
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M041 (IO3) Percentage of residents who consider the town centre of Barry to be good or excellent in
respect of overall attractiveness. (IO3)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator Bob Guy
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain feedback on the Council’s management and Development of the town centre
PI Definition
This measure represents the proportion of residents who consider Barry Town Centre to be good or excellent in
respect of overall attractiveness.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The statistics are derived from the public opinion survey, this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the overall service provided by the Council.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
x
47
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M042 (OA1) Number of Work Programme clients securing employment.(OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy to secure sustainable economic
growth and improve employment opportunities.
PI escalator Bob Guy
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain the number of Work Programme clients securing employment. This is the principal outcome for the Work Programme.
PI Definition
Long Term Unemployed Clients starting employment whilst being supported by the programme.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of Work Programme clients securing employment.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No Work Programme clients referred to the Council by Job Centre Plus
On-line reporting system provided by Contract Manager
Log of changes made to the definition or collection system
Description of change made Date of change
x
48
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M043 (OA1) Number of Communities First clients entering employment. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator Bob Guy
PI updater Colin Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain the number of Communities First clients securing employment. This is the principal outcome for the Communities First Programme.
PI Definition
Unemployed Clients starting employment whilst being supported by the programme
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of Communities First clients entering employment.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Communities First clients Client records
Log of changes made to the definition or collection system
Description of change made Date of change
x
49
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M044 (OA1) Number of Communities First clients who report feeling more confident about seeking
employment. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To promote safe, healthy and sustainable
communities for residents and businesses
PI escalator Bob Guy
PI updater Colin Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain progress made in assisting clients on the path to employment.
PI Definition
Number of clients who self-report feeling more confident.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of Communities First clients who report feeling more confident about seeking employment.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None Clients being supported towards employment
Communities First record files and Aspireview input for WG monitoring.
Log of changes made to the definition or collection system
Description of change made Date of change
x
50
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M045 (OA1) Number of farming diversification projects supported. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy in order to secure sustainable
economic growth and improve employment
opportunities.
PI escalator
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Increase the number of farms that are adding new money making activities.
PI Definition
The number of different farming diversification projects that are supported by the Council.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Total number of farming diversification projects supported.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Farming diversification projects Pride in our Farming Families
Log of changes made to the definition or collection system
Description of change made Date of change
x
51
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M046 (OA1) Number of visitors to Council led or supported events. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Dave Knevett
Service Plan
Objective
To promote participation in a diverse range of
sporting, cultural, recreational and community
interests and activities.
PI escalator Dave Knevett
PI updater Sarah Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ascertain the number of visitors to Council led and Council supported events to demonstrate their value and effectiveness.
PI Definition
An estimate of the number of attendances at all Council led events and those supported events that provide
attendance figures.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Visitors to events based on actual attendances (ticketed events) or estimate figures for free admission events
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Visitors Ticket information and estimates
Log of changes made to the definition or collection system
Description of change made Date of change
x
52
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M047 (OA1) Number of rural tourism businesses advised. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy in order to secure sustainable
economic growth and improve employment
opportunities.
PI escalator
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Create new employment opportunities in the Rural Vale.
PI Definition
The total number of rural tourism businesses advised by the Council.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of rural tourism businesses advised.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Rural tourism businesses not advised by the Council.
Rural tourism businesses advised by the Council.
Pride in the Vale survey
Log of changes made to the definition or collection system
Description of change made Date of change
x
53
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M048 (OA1) Number of new products/services supported to be launched in the rural Vale. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Bob Guy
Service Plan
Objective
To facilitate and promote investment in the
local economy in order to secure sustainable
economic growth and improve employment
opportunities.
PI escalator
PI updater Emma Smith
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Improve economic growth and employment opportunities in the Rural Vale.
PI Definition
The total number of projects relating to Village renewal and development that are financial supported by the
Council.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of new products/services supported to be launched in the rural Vale.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A Rural Vale. Pride in the Vale.
Log of changes made to the definition or collection system
Description of change made Date of change
x
54
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M049 The percentage of planning applications determined within 8 weeks.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Marcus Goldsworthy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Marcus Goldsworthy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To maintain a timely decision making process
PI Definition
A measure of the speed of determination of all planning applications
Applications for the purpose of the survey are defined as:
Applications for a grant of planning permission in accordance with the Town and Country Planning (Development
Management Procedure) (Wales) Order 2012;
Applications for temporary permissions and for the renewal of previous planning permissions, and for the
variation or discharge of conditions attached to previous planning permissions;
Applications for consent under the Town and Country Planning (Control of Advertisements) Regulations 1992;
Land Compensation Act 1961 cases, i.e.for certification of appropriate alternative development;
Applications arising from notifications under Schedule 2 of theTown and Country Planning (General Permitted
Development) Order 1995 where the authority has determined that prior approval is required;
Applications submitted as a result of Article 4 and Article 7 Directions;
Applications for reserved matters."
Applications for Listed Building Consent.
Applications for a Certificate of Lawfulness of Existing Use of Development.
Applications for a Certificate of Lawfulness of Proposed Use or Development.
APPLICATIONS NOT INCLUDED
Deemed permissions given by a Government Department;;
Section 7(1) agreements under New Towns Act 1965;
Notifications of Crown Development under Welsh Office Circular 37/84, or consultations by Electricity Suppliers
for overhead electric lines and power stations under Welsh Office Circular 20/90;
Notifications under Schedule 2 of theTown and Country Planning (General Permitted Development) Order 1995;
Applications for conservation area consent;
Applications for hazardous substances consent;
Minor material and non-material amendments to existing planning permissions, except where a new application
is involved.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
x
55
= The number of planning applications determined during the year within 8 weeks/ The total number of planning applications determined during the year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
See above See above The Councils back office database (DEF)
Log of changes made to the definition or collection system
Description of change made Date of change
56
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M050 The percentage of minor applications determined within 8 weeks.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Marcus Goldsworthy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Marcus Goldsworthy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the speed of determination of minor planning applications
PI Definition
A measure of the speed of determination of minor planning applications (as defined by The Town and Country
Planning (Development Management Procedure) (Wales) Order 2012)
Applications for :
1-9 dwellings (full) / under .5Ha(outline)
Office/light industrial - Up to 999 sq m(full) / under 1 Hectare (outline)
General Industrial - Up to 999 sq m(full) / under 1 Hectare(outline)
Retail - Up to 999 sq m(full) / under 1 Hectare(outline)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of minor planning applications determined during the year within 8 weeks/ The total number of minor planning applications determined during the year X 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All application types other than minor development (see above)
All applications for minor developments
DEF system
Log of changes made to the definition or collection system
Description of change made Date of change
x
57
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M051 The percentage of householder planning applications determined within 8 weeks.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Marcus Goldsworthy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Marcus Goldsworthy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To maintain a timely decision making process
PI Definition
Householder developments affect the curtilage of residential property. They do not alter the number of dwellings.
They are not permitted developments. Examples include domestic extensions and alterations, complete
renovation of an old property, boundary walls and fences, loft and dormer conversion, domestic and lock up
garages, car ports and porches, creation and widening of vehicular access
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of householder planning applications determined during the year within 8 weeks/ The total number of householder planning applications determined during the year X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All other application types As above The DEF back office system
Log of changes made to the definition or collection system
Description of change made Date of change
x
58
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M052 The percentage of decisions made contrary to officer recommendation.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Marcus Goldsworthy
Service Plan
Objective
To protect, promote and preserve the Vale’s
unique environment by conserving and
enhancing special places.
PI escalator
PI updater Marcus Goldsworthy
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To consider the level of decisions being made by planning committee which are contrary to the officer recommendation to that committee. Indicator is required to be collected by WG
PI Definition
The percentage of planning decisions that are made contrary to the officers recommendation.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
=Total number of applications determined by planning committee contrary to officer recommendation/ total number of cases determined by planning committee x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All planning applications not determined by planning committee
All planning applications determined by planning committee
The Council planning register and back office system (DEF) which maintains a list of all planning applications and how they are determined
Log of changes made to the definition or collection system
Description of change made Date of change
x
59
Service/policy area Planning and Regulatory Services - Building Control
Domain Service Quality
Reference BCT/C/F/004/02-001 (BCT/004)
Headline Timing of checking ‘full plan’ applications
Indicator Percentage of building control ‘full plan’ applications
checked within 15 working days during the year
Guidance A full plan application consists of a description of the
proposed building work or material change of use, and the
plans, particulars and statements required by paragraphs
(1) to (4) of Regulation 14, as well as any other plans
which are necessary to show that the work would comply
with these regulations.
Checked means the deposited plans, supporting
specifications, calculations and other supporting
information have been comprehensively examined by a
Building Control surveyor and either:
application without conditions
application with conditions
application, or
sent to the applicant or his/her appointed agent
The 15 working days period begins from the date that the
application is validated to the date that one of the above
actions has taken place.
The SoD must provide meaningful information that will
provide the recipient with sufficient information to enable
them to ascertain the precise nature of the amendments or
additional information required in order for them to obtain
full, or conditional, approval. Authorities need not wait for
Fire Officer (FO) comments to be returned before sending
out a SoD provided that the FO comments are
subsequently passed on as soon as they become available
and that the SoD clearly states that the FO comments are
to follow and may have a bearing on the ultimate design
approved. On large commercial schemes, in excess of £5M
cost of works, where no pre-application advice was sought,
it would be acceptable to send out a SoD covering the main
design influencing schedule 1 (A, B, E, H, L2 and M)
requirements only.
For the purposes of this PI applications submitted under
the Local Authority Building Control (LABC) Partner
Authority Scheme (PAS) should be counted within the
authority in which the application is being plan checked
and not the inspecting authority.
Calculation Numerator: The total number of ‘full plan’ applications
checked within 15 working days
Denominator: The total number of ‘full plan’ applications
received during the year
60
Formula: Numerator x 100
Denominator
Data Source - Decimal Place 1
Explanation This indicator demonstrates the extent to which local
authorities respond to building regulation applications in a
timely manner.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
Service/
policy area
Planning and Regulatory Services - Building Control
Domain Service Quality
Reference BCT/C/F/007/02-002 (BCT/007)
Headline First time application acceptances
Indicator The percentage of ‘full plan’ applications approved first time
Guidance A full plan application is an application for building regulation
approval, which consists of a description of the proposed
building work or material change of use, and the plans,
particulars and statements required by paragraphs (1) to (4) of
Regulation 14, as well as any other plans which are necessary to
show that the work would comply with these regulations.
An approved application is one that gains building regulation
approval i.e. does not receive a rejection notice.
For the purposes of this PI applications submitted under the
Local Authority Building Control (LABC) Partner Authority
Scheme (PAS) should be counted within the authority in which
the application is being plan checked and not the inspecting
authority.
Calculation Numerator: The number of ‘full plan’ application approved first
time during the year
Denominator: The total number of first time ‘full plan’
applications received during the year.
Formula: Numerator x 100
Denominator
Data Source - Decimal Place 0
Explanation Provides an indication of the quality of advice and guidance
given by an authority to applicants seeking to obtain building
regulation approval.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
61
Service/
policy area
Environment and Transport - Countryside Management
Domain Service Quality
Reference CMT/C/F/001/01-001 (CMT/001)
Headline Easy to use Rights of Way
Indicator The percentage of total length of Rights of Way which are easy to
use by members of the public
Guidance Rights of way appear on the definitive map of public Rights of Way
for the local authority area.
Exclude:
uilt up area with a hard
surface provided along its complete length and a clearly defined
route.
‘Easy to use’ means:
extent necessary to allow users to follow the right of way, in
accordance with the authority’s duty under s.27 of the Countryside
Act 1968
overhanging vegetation) to the public’s right of passage
r
and to a standard necessary to enable the public to use the way
without undue inconvenience
Rights of Way with unlawful barriers should not be assessed as
easy to use. ‘Unlawful barriers’ includes any furniture (e.g. stiles
and gates) that is newly erected without the permission of the local
authority.
Rights of Way should be easy to use by the category of user
entitled to use the path (e.g. footpaths should be useable by
walkers, bridleways by horse riders).
Surveys to assess “easy to use” should use the methodology
developed by the Countryside Agency and CSS as a benchmark
standard, which is based on a minimum 5% random sample of
lengths of whole Rights of Way.
The survey can be undertaken during 1 or 2 seasons at the
discretion of the local authority.
Calculation Numerator: The total length of Rights of Way surveyed that are
easy to use by members of the public (km)
Denominator: The total length of Rights of Way surveyed (km)
Formula: Numerator x 100
Denominator
Data source - Decimal Place 0
Explanation Facilitating sustainable access to the countryside is an important
objective for local authorities and National Parks. This measure is
an indicator of the amount of a local authority’s rights of way that
are easy to use by members of the public.
Disaggregation Disaggregation should be considered to suit local context and
knowledge
62
Service/
policy area
Planning and Regulatory Services – Public Protection
Domain Service Quality
Reference PPN/C/F/001/07-002 (PPN/001)
Headline Inspections of high-risk businesses
Indicator The percentage of high risk businesses that were liable to a
programmed inspection that were inspected, for:
i) Trading Standards
ii) Food Hygiene
iii) Animal Health
Guidance A definition of Trading Standards, Food Hygiene, Animal Health
and Health and Safety can be found in the Public Protection
glossary.
High Risk Businesses are those businesses which when assessed
according to National Guidance are deemed to pose a high risk to
consumers and/or other businesses.
A programmed inspection is defined as an audit/inspection of a
business where an officer physically visiting the business
premises checks compliance with the Public Protection legislation
relating to the major risks associated with the business.
Businesses liable to a programmed inspection during the year
are those that have been selected for inspection at the
commencement of each annual period in accordance with
National Guidance and based upon national risk ratings.
If a business has been inspected more than once during the
year, only the one programmed inspection, or in the case of
category A food hygiene businesses the two programmed
inspections, should be counted.
Any businesses that cease trading during the period prior to
receiving an inspection should be disregarded.
Include seasonal establishments.
Part ii)
High-risk food hygiene businesses are those classed as category
A, B & C.
This part of the indicator measures the percentage of due
programmed inspections that were carried out, as per the Food
Standards Agency’s Monitoring Returns. It should be noted that
category A food hygiene businesses are due two programmed
inspections per annum, both of which should be included when
calculating the percentage carried out.
The number of inspections due is calculated by subtracting the
number of inspections due for those businesses that have ceased
trading during the year from the number of inspections originally
planned at the beginning of the year.
For those category A food hygiene businesses which closed prior
to the first programmed inspection, two inspections should be
63
subtracted from the original total as two inspections would have
been programmed for these businesses.
For those category A food hygiene businesses which closed prior
to the second planned inspection, one inspection should be
subtracted from the original total as two inspections should have
been programmed for these businesses.
For those category A food hygiene businesses that are changed
to another category after their first programmed inspection, one
inspection should be subtracted from the original total as two
inspections would have been programmed for these businesses.
By virtue of Section 4.1.5.2.2 of the Food Law Code of Practice
(CoP) (Wales), planned inspections/audits of Category C food
hygiene businesses which are classed as ‘Broadly Compliant’ may
alternate between inspections/audits and other official controls
i.e. an inspection may take place once every 3 years providing
that these businesses are subject to an appropriate official
control 18 months after each inspection.
An official control, as defined in section 4.1.2.3 of the Food Law
CoP, includes:
Monitoring - a planned sequence of observations or
measurements with a view to obtaining an overview of the state
of compliance with feed or food law, animal health and animal
welfare rules.
Surveillance - a careful observation of one or more food
businesses, or food business operators or their activities.
Verification - the checking, by examination and the
consideration of objective evidence, whether specified
requirements have been fulfilled.
According to Section 4.1.5.2.2 of the CoP, a visit to an
establishment for the purpose of obtaining a sample does not
constitute a planned intervention unless the sampling activity
forms a component part of a wider reaching official control that
overall provides sufficient information to allow the officer to
determine the level of compliance.
For the purposes of this indicator include all inspections
and official controls that are due at the beginning of the
year.
Calculation Parts i), ii)
Numerator: The number of high risk businesses that were
inspected during the year
Denominator: The number of high risk businesses that were
selected for inspection at the beginning of the year
Formula: Numerator x 100
Denominator
Part ii)
Numerator: The number of high-risk inspections and/or official
64
controls of food businesses that were carried out during the year
Denominator: The number of inspections and/or official controls
due on high-risk food businesses during the year
The denominator is calculated as X – Y, where:
X = The number of programmed inspections and/or official
controls of high risk food hygiene businesses selected at the
beginning of the year
Y = The number of programmed inspections and/or official
controls of high risk food hygiene that were unachievable
because businesses have ceased trading or been changed to
another category during the year
Formula: Numerator x 100
Denominator
Data Source - Decimal Place 0
Explanation The auditing of high-risk businesses for compliance with
legislation is an important proactive enforcement tool, helping to
protect the public’s health and welfare.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
Service/
policy area
Planning and Regulatory Services – Public Protection
Domain Service Quality
Reference PPN/C/F/008/02-001 (PPN/008)
Headline Action on new businesses
Indicator The percentage of new businesses identified which were
subject to a risk assessment visit or returned a self-
assessment questionnaire during the year, for:
i) Trading Standards
ii) Food Hygiene
iii) Animal Health
Guidance Please refer to the Public Protection glossary for a definition
of Trading Standards, Food Hygiene, Animal Health and Health
and Safety
Please note businesses that have been both subject to a risk
assessment visit and have returned a self-assessment
questionnaire should only be counted once.
New businesses are businesses that have been identified and
recorded onto the trader database for the first time and have
not previously been contacted. Include all new businesses that
have not previously been contacted, not just those identified
during the year.
Include:
having been recorded on the database
A risk assessment visit is carried out by an officer physically
65
visiting the business to assess the risk posed by the business
and rate the ability of that business to comply with legislation.
The visit should also involve the officer giving the business the
necessary information and advice to ensure they know how to
comply with the legislation.
Please note, an inspector can carry out more than one risk
assessment in more than one service area on a premise during
a single visit. For example, an inspector may risk assess a
premise with regards both food hygiene and health & safety
during the same visit.
A self-assessment questionnaire is an audit of a business’ level
of compliance with specific public protection legislation that is
carried out by sending and returning a self-assessment
questionnaire.
Calculation Part i)
Numerator: The number of new businesses identified which
were subject to a risk assessment visit by or returned a self-
assessment questionnaire to Trading Standards during the year
Denominator: The total number of new businesses identified
by Trading Standards
Formula: Numerator x100
Denominator
Part ii)
Numerator: The number of new businesses identified which
were subject to a risk assessment visit by or returned a self-
assessment questionnaire to Food Hygiene during the year
Denominator: The total number of new businesses identified
by Food Hygiene
Formula: Numerator x100
Denominator
Part iii)
Numerator: The number of new businesses identified which
were subject to a risk assessment visit by or returned a self-
assessment questionnaire to Animal Health during the year
Denominator: The total number of new businesses identified
by Animal Health
Formula: Numerator x100
Denominator
Data Source - Decimal Place 0
Explanation Establishing contact with new businesses in their first year of
trading is good practice as it allows for early, preventative
action, helping to protect the public’s health and welfare.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
66
SID Private Sector Housing – DFGs
Data item The total number of low cost adaptations where the
mandatory DFG process is not used certified during the
year
ID DFG029
Reference Same as former SID PSR/006D
Frequency Annual
Decimal Place 0 Units Number
Guidance An adaptation is the modification of a dwelling or the
provision of equipment that will give disabled people
better freedom of movement into and/or around their
home and/or access to facilities within it.
Include any modifications or equipment that is provided in
respect of the occupier/private tenant’s yard, garden,
outhouses and appurtenances belonging to the dwelling or
usually enjoyed with it.
To be included, an adaptation needs to have been
recommended by an occupational therapist and provided
by the local authority’s housing team. If an occupational
therapist is ordering works directly following a visit
without the involvement of the housing team these should
not be included.
Include all low cost adaptations, in private dwellings for
both owner-occupiers and private tenants. Exclude any
low cost adaptations in council and RSL properties.
Low cost adaptations that have not been certified at year
end should be excluded for the current year of this
indicator. This includes low cost adaptations that cannot
be certified due to a permanent change in the client’s
circumstances (for instance, clients who leave the area or
die). Equally, low cost adaptations for clients who fail to
put in applications within stated timescales and
subsequently have their case closed should be excluded.
If any case is reopened at some future date, it should be
classified as a new low cost adaptation.
67
SID Private Sector Housing – DFGs
Data item The total number of calendar days taken to deliver
mandatory DFGs for children and young people certified
during the year
ID DFG010
Reference Same as former SID PSR/009aN
Frequency Annual
Decimal Place 0 Units Number
Guidance Only include those receiving Disabled Facilities Grants
(DFGs) who are not subject to means testing.
DFGs are issued by the local authority, under Part 1 of the
Housing Grants, Construction and Regeneration Act 1996, to
help towards the cost of providing adaptations and facilities
to give disabled people better freedom of movement into and
around their home and to access essential facilities within it.
Include any DFGs over the value of £1000 that are issued to
help towards the cost of providing adaptations and facilities
in respect of the yard, garden, outhouses and appurtenances
belonging to the dwelling or usually enjoyed with it.
This indicator measures mandatory DFGs delivered during
the financial year and should cover the payment of these
DFGs in all sectors – not just owner-occupiers.
The number of calendar days taken to deliver a DFG should
be counted from the date of the client’s first recorded
contact with the local authority, relating specifically to an
adaptation, for which DFG is subsequently offered, to the
‘certified date’. Alternatively, in the case of an existing client,
the starting point should be the date on which the need for
an adaptation for which DFG is subsequently offered is first
raised, either by the client or the Authority.
Where multiple works are identified as being required as part
of a DFG, the count should start at the date on which the
need for an adaptation is required, to the date that all works
are completed – i.e. the ‘certified date’.
This indicator is the sum of the number of calendar days
taken to deliver each DFG for children and young people.
Local authorities must include the number of calendar days
taken to complete all the stages of the DFG process following
the first recorded contact with the client relating to the DFG.
Where applicable, this should include the following:
This list is not exhaustive.
DFGs that have not been certified at year end should be
68
excluded. This includes DFGs that cannot be certified due to
a permanent change in the client’s circumstances (for
instance, clients who leave the area or die). Equally, DFGs
for clients who fail to put in applications within stated
timescales and subsequently have their case closed, should
be excluded.
If any case is reopened at some future date, it should be
classified as a new DFG.
Subject to the above, the time from first contact to the
certified date should be calculated as a single period, without
exceptions. No periods of time should be excluded from the
calendar days calculation for a certified DFG for any reason,
including those resulting from long hospital stays of a person
receiving the DFG, periods of bad weather, or bankruptcy of
a contractor. This replaces any previous guidance on this
issue. If they occur, such issues can be quoted as reasons
for data queried as part of validation.
SID Private Sector Housing – DFGs
Data item The number of mandatory DFGs for children and young
people delivered during the financial year
ID DFG011
Reference Same as former SID PSR/009aD
Frequency Annual
Decimal Place 0 Units Number
Guidance Only include those receiving Disabled Facilities Grants
(DFGs) who are not subject to means testing.
DFGs are issued by the local authority, under Part 1 of the
Housing Grants, Construction and Regeneration Act 1996, to
help towards the cost of providing adaptations and facilities
to give disabled people better freedom of movement into and
around their home and to access essential facilities within it.
Include any DFGs over the value of £1000 that are issued to
help towards the cost of providing adaptations and facilities
in respect of the yard, garden, outhouses and appurtenances
belonging to the dwelling or usually enjoyed with it.
This indicator measures mandatory DFGs delivered during
the financial year and should cover the payment of these
DFGs in all sectors – not just owner-occupiers.
DFGs that have not been certified at year end should be
excluded. This includes DFGs that cannot be certified due to
a permanent change in the client’s circumstances (for
instance, clients who leave the area or die). Equally, DFGs
for clients who fail to put in applications within stated
timescales and subsequently have their case closed, should
be excluded.
If any case is reopened at some future date, it should be
classified as a new DFG.
69
SID Private Sector Housing – DFGs
Data item The total number of calendar days taken to deliver
mandatory DFGs for adults certified during the year
ID DFG013
Reference Same as former SID PSR/009bN
Frequency Annual
Decimal Place 0 Units Number
Guidance DFGs are issued by the local authority, under Part 1 of the
Housing Grants, Construction and Regeneration Act 1996,
to help towards the cost of providing adaptations and
facilities to give disabled people better freedom of
movement into and around their home and to access
essential facilities within it.
Include all means tested DFGs.
Include any DFGs over the value of £1000 that are issued
to help towards the cost of providing adaptations and
facilities in respect of the yard, garden, outhouses and
appurtenances belonging to the dwelling or usually
enjoyed with it.
This indicator measures mandatory DFGs delivered during
the financial year and should cover the payment of these
DFGs in all sectors – not just owner-occupiers.
The number of calendar days taken to deliver a DFG
should be counted from the date of the client’s first
recorded contact with the local authority, relating
specifically to an adaptation, for which DFG is
subsequently offered, to the ‘certified date’. Alternatively,
in the case of an existing client, the starting point should
be the date on which the need for an adaptation for which
DFG is subsequently offered is first raised, either by the
client or the authority.
Where multiple works are identified as being required as
part of a DFG, the count should start at the date on which
the need for an adaptation is required, to the date that all
works are completed – i.e. the ‘certified date’.
The numerator is the sum of the number of calendar days
taken to deliver each DFG for adults.
Local authorities must include the number of calendar
days taken to complete all the stages of the DFG process
following the first recorded contact with the client relating
to the DFG. Where applicable, this should include the
following:
being received by grants section
This list is not exhaustive.
70
DFGs that have not been certified at year end should be
excluded. This includes DFGs that cannot be certified due
to a permanent change in the client’s circumstances (for
instance, clients who leave the area or die). Equally, DFGs
for clients who fail to put in applications within stated
timescales and subsequently have their case closed,
should be excluded.
If any case is reopened at some future date, it should be
classified as a new DFG.
Subject to the above, the time from first contact to the
certified date should be calculated as a single period,
without exceptions. No periods of time should be excluded
from the calendar days calculation for a certified DFG for
any reason, including those resulting from long hospital
stays of a person receiving the DFG, periods of bad
weather, or bankruptcy of a contractor. This replaces any
previous guidance on this issue. If they occur, such issues
can be quoted as reasons for data queried as part of
validation.
SID Private Sector Housing – DFGs
Data item The number of mandatory DFGs for adults delivered during
the financial year
ID DFG014
Reference Same as former SID PSR/009bD
Frequency Annual
Decimal Place 0 Units Number
Guidance DFGs are issued by the local authority, under Part 1 of the
Housing Grants, Construction and Regeneration Act 1996, to
help towards the cost of providing adaptations and facilities
to give disabled people better freedom of movement into
and around their home and to access essential facilities
within it.
Include all means tested DFGs.
Include any DFGs over the value of £1000 that are issued to
help towards the cost of providing adaptations and facilities
in respect of the yard, garden, outhouses and appurtenances
belonging to the dwelling or usually enjoyed with it.
This indicator measures mandatory DFGs delivered during
the financial year and should cover the payment of these
DFGs in all sectors – not just owner-occupiers.
DFGs that have not been certified at year end should be
excluded. This includes DFGs that cannot be certified due to
a permanent change in the client’s circumstances (for
instance, clients who leave the area or die). Equally, DFGs
for clients who fail to put in applications within stated
timescales and subsequently have their case closed, should
be excluded.
72
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M011 The number of crimes recorded in the Vale of Glamorgan throughout the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors
PI escalator
PI updater Debbie Gibbs/Gethin
Robinson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To establish the overall level of crime in the Vale of Glamorgan and monitor the extent to which this is reducing year on year. To ensure the residents and visitors to the Vale are safe and feel safe.
PI Definition
Total number of all crimes in the Vale from 1st April to 31
st March in the given financial year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The total number of crimes recorded in the Vale of Glamorgan throughout the year.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non recorded crimes in the Vale of Glamorgan
All recorded crimes in the vale of Glamorgan
South Wales Police
Log of changes made to the definition or collection system
Description of change made Date of change
N/A N/A
x
73
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
DS/M012 The percentage of all domestic abuse incidents which are repeat offences.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Development Services PI owner Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors
PI escalator
PI updater Debbie Gibbs/Gethin
Robinson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the effectiveness of the intervention work that is carried out after the first report of domestic abuse.
PI Definition
The percentage of repeat domestic abuse incidents from 1st April to 31
st March in the given financial year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The total number of domestic abuse incidents that are repeat offences/ Tote total number of domestic abuse incidents X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Domestic abuse incidents which are not repeats in the Vale of Glamorgan.
All domestic abuse incidents which are repeats in the vale of Glamorgan.
South Wales Police
Log of changes made to the definition or collection system
Description of change made Date of change
N/A N/A
x
74
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M001 The total number of households in bed and breakfast accommodation.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Mike Ingram
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services
PI escalator Mike Ingram
PI updater Ian Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator monitors all potentially homelessness people who have spent time in B&B accommodation thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.
PI Definition
This indicator includes each homeless household placed in B&B accommodation whose duty has been
discharged or ceased during the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Use denominator from HHA/017a: Total number of homeless households who have spent time in B&B accommodation
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All homelessness households who have not been placed in B&B accommodation.
All homelessness households placed in B&B accommodation.
OHMS
Log of changes made to the definition or collection system
Description of change made Date of change
x
75
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M002 (OA4) Percentage of housing stock where work that meets the WHQS has been completed. (OA4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Andrew Treweek
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Vicki Baker
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measure is used to plot the movement of the WHQS programme and compares projected delivery against actual delivery.
PI Definition
This measure is only concerned with properties identified as failing the WHQS standard during the five year
investment plan (2012-2017). Any property not requiring works up until the end of the investment plan in 2017 is
excluded from the calculations.
The indicator is based on WHQS failure and each property is measured individually on internal and external
WHQS failures identified. This means a property may count to the overall total of failures either once or twice.
The measure is then a count of all internal and external failures against the number of internal and external
completions.
The number of overall failures may increase from the original projection and therefore will negatively impact on
the overall percentage of completions.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The total number of completed WHQS works where internal and external work counts separately, divided by the total number of identified WHQS property failures where internal and external works count separately X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any leasehold property Properties with either internal or external WHQS failures.
Keystone AMS, supporting validation surveys and property completion surveys.
Any Council owned property meeting the WHQS standard
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
x
76
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M003 (OA4) The average satisfaction score (between one and ten) for how tenants rated the overall
process on improving homes to meet WHQS. (OA4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Lois Guthrie
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The ‘Overall Process’ measure is very important and can give a very good insight into how each contractor is managing their area. This question provokes a lot of elaboration from tenants which enables the TLO to draw as much information from the tenant as possible which can then point out correlation across properties identifying an area of the contractor’s process that needs attention. This question really does get straight to the point therefore if tenants are to complete this question by themselves it still has the desired outcome.
PI Definition
Average satisfaction for how tenants rate the overall process; from start to finish, in improving their home to meet
WHQS.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
A Key Performance Indicator sheet is used by TLO’s with a number of questions for tenants to answer relating to their recent upgrade. These scores are then input into a master spreadsheet by one designated person; each contractor compared against the other, this then enters a pivot table which averages the overall process this is then reported every quarter within an overall score sheet and by individual contractor.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All tenants that are council tenants having their home improved to meet Welsh Housing Quality Standards.
Tenants themselves and influences from family members who are living in the property.
Log of changes made to the definition or collection system
Description of change made Date of change
x
77
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M004 (OA4) The average satisfaction score (between one and ten) from tenants of tenants on the quality
of the final improvements undertaken as part of WHQS. (OA4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services
PI escalator
PI updater Lois Guthrie
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This question illuminates the final look of the products which generally gets the highest scores across all contract areas as once people start to get over the upheaval of major works tenants really love the final look of the improvements. The question is important as it reflects the workmanship of the contractor’s work force which can give you an overall impression of how well they work and the care they take within each individual property.
PI Definition
How satisfied are you with the final look of your improvement and the quality of products.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
A Key Performance Indicator sheet is used by TLO’s with a number of questions for tenants to answer relating to their recent upgrade. These scores are then input into a master spreadsheet by one designated person; each contractor compared against the other, this then enters a pivot table which averages the overall quality of the improvement, this is then reported every quarter within an overall score sheet and by individual contractor.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A Tenants where their property is being upgraded to Welsh Housing Quality Standard.
The tenants themselves.
Log of changes made to the definition or collection system
Description of change made Date of change
x
78
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M005 Average number of days to let an empty property (standard condition).
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Rob Thompson
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Rob Thompson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure all lettable units are allocated and let in a timely fashion, minimising income loss to the Council.
PI Definition
The average number of calendar days taken to let accommodation.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The total number of days taken to let all empty properties (standard condition) / The total number of empty properties (standard condition) let.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All lettable units of accommodation OHMS
Log of changes made to the definition or collection system
Description of change made Date of change
x
79
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M007 The percentage of gas services carried out within the 365 day target.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Richard Stopgate
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator provides information on the performance of the gas servicing contract and compliance with the Gas Safety Installation and Use Regulations 1998. This indicator identifies properties where the gas service was not completed within 365 days of the previous service
PI Definition
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of properties where the gas service has been achieved within the financial year within target as a percentage of the overall number of gas live properties.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Sheltered Housing Units are not covered by this figure as they have commercial boiler system in situ.
All housing’s domestic properties (occupied & void) serviced & maintained by Heatforce / WHQS installation contractor for heating and hot water.
Keystone, Housing Compliance Team files, Heatforce & property services WHQS database
Log of changes made to the definition or collection system
Description of change made Date of change
Definition of PI scoped 09 January 2015 Andrew Treweek
x
80
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M008 Tenant rent arrears as a percentage of current collectable rent.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Sandra Alexander
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Sandra Alexandra
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor our collectable income and to identify areas of concern
PI Definition
Tenant rent arrears as a percentage of current collectable rent.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The amount of rent due to the Council in arrears / The total annual amount of rent due to the Council x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Temporary Accommodation Current tenants only OHMS
Former Tenants
Log of changes made to the definition or collection system
Description of change made Date of change
No change
x
81
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M009 The percentage of tenants that were satisfied with the outcome of an anti-social behavioural
complaint.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Alan Sinclair
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the satisfaction of customers as we endeavour to improve our service
PI Definition
The percentage of tenants that were satisfied with the outcome of an anti-social behavioural complaint.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Percentage of respondents answering yes to the question.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Tenants who did not report ASB and tenants whose ASB case is ongoing.
Tenants who reported ASB during 2014 and whose case has been closed.
Telephone survey of closed ASB cases during 2014
Log of changes made to the definition or collection system
Description of change made Date of change
x
82
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M010 The number of families with children placed in bed and breakfast accommodation.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Ian Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator ensures that families are no longer placed in B&B thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.
PI Definition
This indicator includes Families with dependent children between the age of 0-18 and in full time education
whose homelessness duty has been discharged or ceased during the year and who have spent time in B&B
accommodation.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Use denominator from HHA/016: Total number of homeless families with children who have spent time in B&B accommodation.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Single, couples, families with dependent children who have not been placed in B&B accommodation
Families with dependent children between the age of 0-18 and in full time education placed in B&B accommodation.
OHMS
Log of changes made to the definition or collection system
Description of change made Date of change
27/11/14
x
83
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M011 Number of empty properties (excluding suspended lets)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Rob Thompson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the number of properties that are empty, to ensure maximum revenue is collected.
PI Definition
The total number of empty properties that are not occupied.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify - Days as a spot check as discussed in various emails. Breakdown has been provided in the past.
Calculation Method/ Formula Used
The method used to calculate is from a report raised in OHMS, totalling the numbers of properties in a defined period.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Suspended lets (not available for letting)
All properties available for letting OHMS database
Log of changes made to the definition or collection system
Description of change made Date of change
x
84
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M013 Percentage of tenants satisfied with the lettings process.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Alan Sinclair
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that the lettings service provided is fit for purpose and meets the needs of ingoing tenants
PI Definition
The number of tenants who are happy with the Lettings process once they have completed their move into their
new property.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Calculation based on the information collected at new tenancy visits. Definitive questions are asked and fed into a SNAP document, from which the data can be manipulated. = The number of tenants who are satisfied with the Lettings process once they have completed their move into their new property/ Total number of new tenants x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All new tenants included New tenancy home visits.
Log of changes made to the definition or collection system
Description of change made Date of change
x
85
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M016a Percentage of appointments made and kept in terms of responsive repairs. (excluding customer “no accesses”)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing and Building Services PI owner Glyn Davies
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve service delivery in relation to responsive repairs.
PI Definition
Measure of appointments made and kept (excluding customer ‘no access’)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
=Total number of jobs raised in terms of mobile responsive repairs (excluding customer “no access”)/ Total number of appointments made x 100. (Automatic data collection from ‘Opti Time’ mobile solution)
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Customer no accesses. All jobs raised for Responsive Maintenance
Opti time / Kirona
Log of changes made to the definition or collection system
Description of change made Date of change
Excluding customer ‘ no access’
x
86
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M016b Percentage of appointments made and kept in terms of responsive repairs (including customer “no access”)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing and Building Services PI owner Glyn Davies
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve service delivery in relation to responsive repairs.
PI Definition
Measure of appointments made and kept (inclusive of customer ‘no access’)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
=Total number of jobs raised in terms of mobile responsive repairs (including customer “no access”)/ Total number of appointments made x 100. (Automatic data collection from ‘Opti Time’ mobile solution)
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No exclusions All jobs raised for Responsive Maintenance
Opti Time / Kirona
Log of changes made to the definition or collection system
Description of change made Date of change
Including customer ‘no access’
x
87
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M020 Percentage of properties with a valid electrical certificate.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Richard Stopgate
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Andrew Treweek
PI updater Richard Stopgate
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To demonstrate that all electrical installations within Housing properties are safe to use and meet current electrical regulations.
PI Definition
All properties have an up to date Electrical Installation / Condition Report in place.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of properties with an up to date electrical certificate/ the total number of properties requiring an electrical certificate X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All communal areas are excluded from this definition
All domestic dwellings within the council stock
Keystone, Housing Compliance Team and Property Services WHQS team
Log of changes made to the definition or collection system
Description of change made Date of change
x
88
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M021 (OA4) Percentage of homes under local authority ownership brought up to WHQS. (OA4)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Andrew Treweek
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Rob Lucas
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the movement in meeting the WHQS standard to ensure all properties reach the standard by 31st March 2017 and are maintained at the standard thereafter. The indicator is a national indicator and used by WAG to benchmark the Authority’s performance and ensure all social housing in Wales, meets the prescribed minimum living standards.
PI Definition
There are clear definitions regarding the WHQS standards, the progress of each individual property is monitored on compliance with the standard. Properties meeting the standard, not completed because of refusal or identified as an acceptable fail, will be a positive count towards meeting the standard.
The PI is to achieve 100% by March 31st 2017 and then maintain 100% thereafter.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The indicator is calculated by dividing the number of properties meeting the standard by the total stock, to provide a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leasehold properties All domestic rented property owned by the council and associated facilities as indicated in the stock
Keystone Asset database
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
x
89
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M022 Percentage of tenants satisfied with the WHQS works.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Heather Powney
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Andrew Treweek
PI updater Heather Powney
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the tenant experience in execution of the work and the quality of final product provided by our contractors in the delivery of the Authorities WHQS programme. The higher the satisfaction the better the contractor’s performance. Poor scores by individual contractors shall be addressed at monthly contractor meetings. More importantly, poor ratings for individual homes must be visited and issues resolved with tenants to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.
PI Definition
This is a subjective measure calculated through tenant satisfaction forms. Individual forms are provided to tenants on completion of WHQS works to their property. They will be asked three questions on satisfaction with; process, quality and service. These three areas will be rated by tenants on a scale of 1-10 (10 being exceptionally satisfied). Only satisfaction scores received within the corresponding quarter shall be included in the scores. This score is cumulative and will be based on the total number of results received within individual financial years at the point in time.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The score of all satisfaction results for the relevant questions are to be added together and divided by the count of results returned (some returns may not have all three key questions asked). This is then multiplied by ten to provide a percentage return. The results are annual and therefore represent the complete number of returns for each financial year. What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Tenants not receiving WHQS work Only tenants receiving WHQS work within the period and returning a completed satisfaction form
Tenants Satisfaction returns.
Leaseholders
X
90
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
Initial definition provided. 21 November 2014 Andrew Treweek
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M023 The percentage of leaseholders satisfied with the WHQS works.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Heather Powney
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Andrew Treweek
PI updater Heather Powney
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the leaseholder experience in execution of the work and the quality of final product provided by our contractors in the delivery of the Authorities WHQS programme. The higher the satisfaction the better the contractor’s performance. Poor scores by individual contractors shall be addressed at monthly contractor meetings. More importantly, poor ratings for individual homes must be visited and issues resolved with leaseholders to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.
PI Definition
This is a subjective measure calculated through leaseholder satisfaction forms. Individual forms are provided to tenants on completion of WHQS works to their property. They will be asked three questions on satisfaction with; process, quality and service. These three areas will be rated by tenants on a scale of 1-10 (10 being exceptionally satisfied). Only satisfaction scores received within the corresponding month shall be included in the scores. This score is cumulative and will be based on the total number of results received within individual financial years at the point in time.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The score of all satisfaction results for the relevant questions are to be added together and divided by the count of results returned (some returns may not have all three key questions asked). This is then multiplied by ten to provide a percentage return. The results are annual and therefore represent the complete number of returns for each financial year.
X
91
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leaseholders not receiving WHQS work
Only leaseholders receiving WHQS work within the period and returning a completed satisfaction form
Leaseholder Satisfaction returns.
VoG Tenants
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M024 Percentage of Service Users satisfied with their support.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Pam Toms
Service Plan
Objective
To identify and provide housing related support
services that meet the needs of our residents.
PI escalator
PI updater Pam Toms
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure the support being provided is person centres and meeting the individual needs of the service users.
PI Definition
20% of all service users in each project (apart from emergency alarm and warden services which is 10%) are
interviewed as part of each service review.
The percentage of all those interviewed that were satisfied with their support.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number satisfied divided by the total number of service users interviewed.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
The service user in each project not interviewed as part of the review.
All service users interviewed as part of each service review.
The service users interview records completed by the Supporting People Contract Monitoring Officers which are recorded on a spreadsheet.
x
92
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M025 The total number of those additional affordable homes delivered in the rural Vale.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Pam Toms
Service Plan
Objective
To increase the supply of affordable housing. PI escalator
PI updater Pam Toms
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evidence the success of the Rural Housing Enabler in increasing the supply of affordable housing in the rural vale.
PI Definition
The number of additional affordable housing units made available in the period.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of units with the landlord, addresses and handover dates.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None. Each additional affordable housing unit completed and ready to rent or for sale.
The Council and Housing Associations.
Log of changes made to the definition or collection system
Description of change made Date of change
x
93
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M026 The total number of those additional affordable homes delivered in the rural Vale.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Pam Toms
Service Plan
Objective
To increase the supply of affordable housing. PI escalator
PI updater Pam Toms
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evidence the success of the Rural Housing Enabler in increasing the supply of affordable housing in the rural vale.
PI Definition
The number of additional affordable housing units made available in the period.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of units with the landlord, addresses and handover dates.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None. Each additional affordable housing unit completed and ready to rent or for sale.
The Council and Housing Associations.
Log of changes made to the definition or collection system
Description of change made Date of change
x
94
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M027 The number of additional adapted properties delivered.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Pam Toms
Service Plan
Objective
To increase the supply of affordable housing. PI escalator
PI updater Pam Toms
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evidence the number the people on the accessible homes register assisted into suitable permanent accommodation that meets the needs of their household.
PI Definition
The number of additional adapted properties on new developments made available in the period.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of units with the landlord addresses and handover dates.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
New build general needs affordable housing units delivered that have not been adapted in any way.
Each new build additional adapted affordable housing unit completed and ready to rent or for sale.
The Council and Housing Associations.
Log of changes made to the definition or collection system
Description of change made Date of change
x
95
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M029 The number of families/individuals in all forms of temporary accommodation.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Hayley Selway
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services
PI escalator Mike Ingram
PI updater Ian Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator monitors all potentially homelessness people who have spent time in all forms of accommodation thus measuring the extent to which the local authority is contributing to make our communities stronger and safer by meeting the housing needs of the Vale’s homeless people.
PI Definition
This indicator includes each homeless household placed in all form of temporary accommodation whose duty
has been discharged or ceased during the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Use denominator from HHA/017b: Total number of homeless households who have spent time in other forms of temporary accommodation
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Homeless households who have not been placed in any form of temporary accommodation.
All homeless households placed in all forms of temporary accommodation
OHMS
Log of changes made to the definition or collection system
Description of change made Date of change
x
96
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M032a Percentage of customers satisfied with the public buildings/ schools responsive repairs
service in terms of the process.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Glyn Davies
Service Plan
Objective
To deliver customer-focussed, cost effective
services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve quality of works delivered and completed
PI Definition
Client Satisfaction with the public buildings/ schools responsive repairs service in terms of the process.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customers satisfied with the public buildings/ schools repairs process/ The total number of respondents X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Works to communal areas All other jobs raised for Responsive Repairs
Satisfaction Report data base
Log of changes made to the definition or collection system
Description of change made Date of change
x
97
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M032b Percentage of customers satisfied with the public buildings/ schools responsive repairs
service in terms of the final repair.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Glyn Davies
Service Plan
Objective
To deliver customer-focussed, cost effective
services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve quality of works delivered and completed
PI Definition
Client Satisfaction with the public buildings/ schools responsive repairs service in terms of the final repair.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customers satisfied with the public buildings/ schools final repair / The total number of respondents X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Works to communal areas All other jobs raised for Responsive Repairs
Satisfaction Report data base
Log of changes made to the definition or collection system
Description of change made Date of change
x
98
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M033 Percentage of clients satisfied with the finished capital project.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Neil Stokes
Service Plan
Objective
To deliver customer-focussed, cost effective
services.
PI escalator Andrew Treweek
PI updater Neil Stokes
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the client satisfaction on the quality of final product provided by Building Services in the delivery of Capital Programme work. The higher the satisfaction the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.
PI Definition
This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of Capital Programme works to their building. They will be asked a question on satisfaction. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will then be converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The score of all satisfaction results for the question are to be added together and divided by the count of results returned. This is then multiplied by 100 to provide a percentage return. What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Clients receiving emergency and minor repairs
Only clients receiving capital projects completing within the financial year.
Client satisfaction returns
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
Initial definition provided. 21 November 2014 Andrew Treweek
X
99
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M034 Percentage of public buildings/schools clients satisfied with how Building Services managed
the capital project on site (Project by project KPI).
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Neil Stokes
Service Plan
Objective
To deliver customer-focussed, cost effective
services.
PI escalator Andrew Treweek
PI updater Neil Stokes
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the client experience in the management of any building/improvement work provided by Building Services for Capital Programme work. The higher the satisfaction, the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.
PI Definition
This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of Capital Programme works to their building. They will be asked a question on how they thought Building Services managed their individual project. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will then be converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The score of each satisfaction result for the question is to be recorded on a project by project basis. Scores of seven and above will be deemed to have been managed appropriately and will count as a positive result. The positive results will then be presented as a percentage of all returned forms. What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Clients receiving emergency and minor repairs
Only clients receiving capital projects completing within the financial year.
Client satisfaction returns
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
X
100
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M035 Percentage of clients satisfied with the cleaning services offered by Building Services (six
monthly KPI).
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Simon Bowden
Service Plan
Objective
To deliver customer-focussed, cost effective
services.
PI escalator Andrew Treweek
PI updater Simon Bowden
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the client satisfaction on the service received and the quality of the final product provided by Building Services for cleaning services. The higher the satisfaction the better Building Services performance. More importantly, poor ratings for schemes must be visited and issues resolved with clients to ensure their problems are addressed. Where system failure has occurred this is to be used to improve systems and processes used.
PI Definition
This is a subjective measure calculated through Client Satisfaction forms. Individual forms are provided to Clients on completion of cleaning services to their building. They will be asked a question on satisfaction. The question will be rated by clients on a scale of 1-10 (10 being exceptionally satisfied). This will be then converted to provide a percentage score. Satisfaction scores received within the corresponding year shall be included in the score.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The score of all satisfaction results for the question are to be added together and divided by the count of results returned. This is then multiplied by 100 to provide a percentage return. The survey will be issued annually and will report two figures representing each six monthly period. Each survey will provide a snap shot of satisfaction at each period. What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Clients receiving cleaning services Client satisfaction returns
Log of changes made to the definition or collection system
Description of change made Date of change Edited by
Initial definition provided. 21 November 2014 Andrew Treweek
X
101
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M036 Percentage of tenants satisfied with a responsive repair.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Andrew Treweek
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measure is to identify levels of dissatisfaction within the responsive repairs service and to enable service improvements to be engineered into the service to continuously improve.
PI Definition
To measure the percentage of tenants and leaseholders in receipt of the responsive repairs service who are
satisfied with the quality of their repair. This indicator measures the quality of the completed repair only on
completion of the work.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of customers satisfied with the quality of their repair divided by the total survey sample respondents
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Tenants receiving major work and capital investment to their homes
Tenants and leaseholders in receipt of responsive repairs to their homes
Telephone surveys recorded on a spreadsheet maintained by the service area
Log of changes made to the definition or collection system
Description of change made Date of change
Updated definition 29 April 2015 – Andrew Treweek
x
102
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M037 Percentage of tenants satisfied with the process associated with responsive repairs.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Andrew Treweek
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Glyn Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measure is to identify levels of dissatisfaction within the responsive repairs service and to enable service improvements to be engineered into the service to continuously improve.
PI Definition
To measure the percentage of tenants and leaseholders in receipt of the responsive repairs service who are
satisfied with the process in delivery of their repair. This indicator measures the process from reporting the
repair to completion of the work.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of tenants satisfied with the process associated with their repair divided by the total survey sample respondents
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Tenants receiving major work and capital investment to their homes
Tenants and leaseholders in receipt of responsive repairs to their homes
Telephone surveys recorded on a spreadsheet maintained by the service area
Log of changes made to the definition or collection system
Description of change made Date of change
Updated definition 29 April 2015 – Andrew Treweek
x
103
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M038 (OA4) Homes benefitting from Improved domestic energy performance measured by average SAP
rating (OA4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Services PI owner Andrew Treweek
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator
PI updater Andrew Treweek
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To establish the movement in the average energy efficiency of Council houses. This indicator has a link with the reduction in potential fuel poverty for the Council’s tenants.
PI Definition
The average energy score (measured through SAP) for all the Council’s housing stock at a given point in time.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The average SAP rating for all Council homes measured through extrapolated EPC data.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leaseholders All council rented property EPC certification
Log of changes made to the definition or collection system
Description of change made Date of change
Updated definition 29 April 2015 – Andrew Treweek
x
104
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M039 Percentage of all households where a positive prevention action succeeded in preventing/relieving homelessness.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing and Building Services PI owner Ian Jones
Service Plan
Objective
To be an excellent landlord in terms of housing
and asset management services.
PI escalator Mike Ingram
PI updater Ian Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator monitors the percentage of all households accepting a successful housing solution that either prevents or relieves a homeless situation meeting the housing needs of the Vale’s homeless people.
PI Definition
This indicator all households eligible for assistance, threatened with homeless within 56 days or homeless.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
S66 & S73 cases with a successful prevention/relief outcome at the end of each financial year/ Total number of S66 & S73 cases x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Cases deemed not ineligible, cases deemed to not be homeless, all S75 decisions, all cases pending a final outcome.
All S66 & S73 decisions with a successful prevention/relief outcome.
OHMS.
Log of changes made to the definition or collection system
Description of change made Date of change
x
105
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M041 Number of victims of anti-social behaviour that have been supported by the Anti-Social
Behaviour Unit.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Service PI owner Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Debbie Gibbs/Gethin
Robinson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The aim of the Safer Vale is to make sure that every Victim of Anti social behaviour gets supported by the Anti Social Behaviour Unit.
PI Definition
Number of victims of Anti-Social Behaviour offered support buy the Anti-Social Behaviour Unit.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total Number
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Incidents of ASB where there is no actual victim, such as ASB in an area.
All victims of ASB in the Vale of Glamorgan
ASBIT
Log of changes made to the definition or collection system
Description of change made Date of change
x
106
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M042 Number of ASB contracts issued.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Service PI owner Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Debbie Gibbs /Gethin
Robinson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measures the effectiveness of the ASB stage system and the interventions used buy the Anti-Social Behaviour unit to reduce ASB in the Vale.
PI Definition
Number of ASB contracts issued within the Vale of Glamorgan.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total Number
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any individual that has not reached the criteria to receive an ASB contract.
Any individual that has received an ASB contract from the ASB Unit.
ASBIT
Log of changes made to the definition or collection system
Description of change made Date of change
x
107
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M043 Number of Criminal Behaviour Contracts issued.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Service PI owner Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Debbie Gibbs /Gethin
Robinson
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measures the effectiveness of the ASB stage system and the interventions used buy the Anti-Social Behaviour unit to reduce ASB in the Vale.
PI Definition
Number of ASB contracts issued within the Vale of Glamorgan.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any individual that has not reached the criteria to receive a Criminal Behaviour Contract.
Any individual that has received a Criminal Behaviour Contract.
ASBIT
Log of changes made to the definition or collection system
Description of change made Date of change
x
108
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M044 Percentage of victims that are satisfied with the support they have received from the Anti-
Social Behaviour Unit.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Service PI owner Gethin Robinson /
Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Gethin Robinson /
Debbie Gibbs
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evaluated and monitor the quality of the support that is offered to victims of ASB by the ABSU. Which will then lead to an improved quality of service.
PI Definition
Percentage of Victims that are satisfied with the support received by the ASBU
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of satisfied victims against the number of victims as a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Victims that do not engage with the ASBU
Victims that do engage with the ASBU
ASBIT
Log of changes made to the definition or collection system
Description of change made Date of change
x
109
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
HS/M045 Percentage of people satisfied with the service provided by the Sanctuary Referral
Programme.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Housing Service PI owner Gethin Robinson /
Debbie Gibbs
Service Plan
Objective
To reduce crime and fear of crime to make the
Vale a safe and secure environment for its
residents, businesses and visitors.
PI escalator
PI updater Gethin Robinson /
Debbie Gibbs
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evaluated and monitor the quality of the service that is offered to victims of DA by the Sanctuary Referral Programme.
PI Definition
Percentage of Victims of that are satisfied with the service received by the Sanctuary Referral Programme.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of satisfied victims of DA against the number of victims referred as a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any victims not referred Every victim referred Sanctuary data base
Log of changes made to the definition or collection system
Description of change made Date of change
x
110
Service/policy area Housing – Homelessness and Housing Advice
Domain Strategic Outcomes
Reference HHA/C/F/016/01-003 (HHA/016)
Headline Time spent in Bed & Breakfast accommodation
Indicator The average number of days all homeless families with
children spent in Bed and Breakfast accommodation
Guidance Please note that emergency use of B&Bs should be excluded
can be defined as ‘flood, fire or other disaster’ where the
intention is that the family will return to their own home.
(See Section 189 (1) (iv) of the Housing Act 1996)
If a homeless family is placed in more than one Bed &
Breakfast accommodation as part of the same application
they should only be counted once. If the same family makes
a subsequent application during the year, which results in a
placement in Bed & Breakfast accommodation, they should
be counted again.
Homeless families can be defined as all households with
children, including single parent families:
ssness applications are under consideration
temporarily accommodated under section 190(2) of the
Housing Act 1996
unintentionally homeless and in priority need
Children are defined as dependent children aged 0-16, or
17-18 years old and in full-time education.
Bed and Breakfast (B&B) accommodation is defined as
privately owned or managed hotels/guest houses with some
shared facilities.
Exclude hotel annexes consisting of self-contained units of
accommodation where meals are not provided.
Only families whose duty has been discharged in the year
should be included. All periods spent in B&B accommodation
(from the date of application to discharge of duty) should be
included in the count. The number of calendar days for each
period (including weekends and bank holidays) should be
counted from the date they enter the B&B accommodation
to the date that they leave the B&B accommodation.
The duty will be considered to have been discharged or
ceased when a household has either:
which the housing authority are satisfied is suitable
the
housing authority allocation scheme)
housing authority allocation scheme)
assured shorthold tenancy) from a private landlord, which
could include an offer of an assured tenancy made by a
111
Registered Social Landlord
tenancy
Left the temporary accommodation made available to
them voluntarily Determined to be not homeless
Calculation Numerator: Total number of days spent in B&B
accommodation by all homeless families with children
The numerator is the sum of the number of days for each
period spent in B&B accommodation by each family with
children whose duty has been discharged or ceased during
the year.
Denominator: Total number of homeless families with
children who have spent time in B&B accommodation.
The denominator should include those families with children
whose duty has been discharged or ceased during the year
and who have spent time in B&B accommodation between
their initial application and discharge of duty.
Formula: Numerator
Denominator
Data Source - Decimal Place 2
Explanation This indicator measures the extent to which local authorities
are contributing to make their own communities stronger
and safer by meeting the housing needs of homeless
people.
Disaggregation Disaggregation should be considered to suit local context
and knowledge
112
Service/policy area Housing – Homelessness and Housing Advice
Domain Strategic Outcomes
Reference HHA/C/F/017/01-004 (HHA/017)
Headline Use of temporary accommodation
Indicator The average number of days that all homeless households
spent in:
a) Bed and Breakfast accommodation
b) Other forms of temporary accommodation
Guidance Homeless households can be defined as households:
consideration;
temporarily accommodated under section 190(2) of the
Housing Act 1996, or;
unintentionally homeless and in priority need.
Each homeless household placed in both B&B and other
forms of temporary accommodation should be counted on
the date that they leave that accommodation.
Include those households placed in B&B or other temporary
accommodation in emergencies.
Emergencies can be defined as ‘flood, fire or other disaster’
where the intention is that the family will return to their own
home. (See Section 189 (1) (iv) of the Housing Act 1996)
Only homeless households whose duty has been discharged
in the year should be included. All periods spent in B&B or
other forms of temporary accommodation (from the date of
application to discharge of duty), should be included in the
count. The number of calendar days for each period
(including weekends and bank holidays) should be counted
from the date they enter the accommodation to the date
that they leave the accommodation.
The duty will be considered to have been discharged or
ceased when a household has either:
ion to discharge the duty
which the housing authority are satisfied is suitable
housing authority allocation scheme)
housing authority allocation scheme)
assured shorthold tenancy) from a private landlord, which
could include an offer of an assured tenancy made by a
Registered Social Landlord
tenancy
them voluntarily
meless
113
Part a)
Bed and Breakfast (B&B) accommodation is defined as
privately owned or managed hotels/guest houses with some
shared facilities.
Exclude hotel annexes consisting of self-contained units of
accommodation where meals are not provided.
Part b)
Other forms of temporary accommodation include:
associations
tenancies
Homeless at home refers to any scheme which arranges for
a household which has been found to be eligible for
assistance, unintentionally homeless and in priority need to
remain in (or return to) the accommodation from which they
are being made homeless, or in other accommodation found
by the applicant.
Exclude:
Calculation Part a)
Numerator: Total number of days spent in B&B
accommodation by all homeless households
The numerator is the sum of the number of days for each
period spent in B&B accommodation by each homeless
household whose duty has been discharged or ceased
during the year.
Denominator: Total number of homeless households who
have spent time in B&B accommodation
The denominator should include those homeless households
whose duty has been discharged or ceased during the year
and who have spent time in B&B accommodation between
their initial application and discharge of duty.
Formula: Numerator
Denominator
Part b)
Numerator: Total number of days spent in other forms of
temporary accommodation by all homeless households
114
The numerator is the sum of the number of days for each
period spent in other forms of temporary accommodation by
each homeless household whose duty has been discharged
or ceased during the year.
Denominator: Total number of homeless households who
have spent time in other forms of temporary
accommodation
The denominator should include those homeless households
whose duty has been discharged or ceased during the year
and who have spent time in other forms of temporary
accommodation between their initial application and
discharge of duty.
Formula: Numerator
Denominator
Data Source - Decimal Place 2
Explanation This indicator measures the proportionate use of B&B
accommodation in comparison to the other forms of
temporary accommodation.
Disaggregation Disaggregation should be considered to suit local context
and knowledge. These are some areas to consider:
115
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M001a Customer satisfaction with adult education services.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Measure quality of Adult Community Learning Service provision and enable informed decision making on future adult learning programmes.
PI Definition
Percentage of learners’ responses to surveys expressing satisfaction with quality of service and accessibility.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of positive survey responses / total number of people accessing the service x100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No one All ACL students Mori poll and tutor evaluations
Log of changes made to the definition or collection system
Description of change made Date of change
x
116
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M002a
Adult users overall satisfaction with Library services (surveyed on a three year cycle)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Chris Edwards
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Provides the level of adult user satisfaction with the service. This helps provide evidence of performance for the Welsh Public Library Standards and it informs decision making on future library services for adults.
PI Definition
The number of respondents to the Public Library User Survey who respond ‘Very good’ or ‘Good’ to the question
related to overall satisfaction with the library service.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M002a: Weighted percentage of the people who respond as above in the Public Library User Survey. This is run according to a prescribed methodology on a three year cycle.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non library users All library users over the age of 16 who physically use a library service point during the survey period, whether they are library members or not.
Via CIPFA survey
Log of changes made to the definition or collection system
Description of change made Date of change
x X
117
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M002b Average overall rating out of 10 awarded by users aged 16 or under for the library they use.’
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Chris Edwards
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Provides the level of children user satisfaction with the service. This helps provide evidence of performance for the Welsh Public Library Standards and it informs decision making on future library services for children.
PI Definition
The average overall rating out of 10 that library user under the age of 16 gave for the library they use.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
An average of all the survey returns where users under the age of 16 gave a score out of 10.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non library users Library users under the age of 16. Via CIPFA survey
Log of changes made to the definition or collection system
Description of change made Date of change
x
118
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M003 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational
equivalent. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent / Total number of pupils aged 15 on the 31
st August and on the roll in any local authority maintained learning setting at the time
of the annual Census x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
Log of changes made to the definition or collection system
Description of change made Date of change
x
119
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M005 (IO5) Percentage of 15/16 year olds achieving the core subject indicator. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds achieving the core subject indicator.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds achieving the core subject indicator / Total number of pupils aged 15 on the 31
st
August and on the roll in any local authority maintained learning setting at the time of the annual Census x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August prior to the academic year Pupils aged 15 on the 31
st August
and on the roll in any local authority maintained learning setting at the time of the annual Census
Welsh Government Pupil Data
Log of changes made to the definition or collection system
Description of change made Date of change
x
120
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M006a (IO5)
LS/M006b (IO5)
The percentage of pupils at Key Stage 4 who achieve a Level 2 in English.
The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
The percentage of pupils at Key Stage 4 who achieve a Level 2 in English.
The percentage of pupils at Key Stage 4 who achieve a Level 2 in Maths.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M006a = The number of pupils who achieve a Level 2 in English at Key Stage 4 / The total number of pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100 LS/M006b = The number of pupils who achieve a Level 2 in Maths at Key Stage 4 / The total number of pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census
Welsh Government Pupil Data
Log of changes made to the definition or collection system
Description of change made Date of change
x
121
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M007 Percentage of the youth population aged 11-25 years in the Vale of Glamorgan who make
contact with the Youth Service during the year.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Andy Borsden/ Tina
Simmons
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the take up of Youth Service reach with young people across the Vale of Glamorgan in order to ensure service reflects need.
PI Definition
Percentage of the population aged 11-25 years in the Vale of Glamorgan who are in regular contact with the
Youth Service during the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of young people in the Vale aged 11-25 that are in regular contact with the Youth Service / Total number of young people aged 11-25 living in the Vale of Glamorgan x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non youth service users Young people who are registered users of youth services in the Vale of Glamorgan
MIS records
Young people 0-10
People aged 25+
Log of changes made to the definition or collection system
Description of change made Date of change
x
122
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M008 Percentage of youth workers holding relevant youth work qualifications.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Andy Borsden/ Tina
Simmons
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve quality and standards of teaching and guidance offered by the Youth Service.
PI Definition
Percentage of Youth Workers holding qualifications relevant to their position. This figure uses a point in time
calculation, so both the numerator and denominator are derived as of the last day of the period (quarter).
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of youth workers that hold a relevant youth work qualification as of the last day of the quarter / Total number of youth workers (all levels) as of the last day of the quarter x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Youth workers who do not hold a nationally recognised qualification
Qualified staff and volunteers Pay numbers and training records
Exclude any data outside of the date parameters.
Count numbers of youth workers as of the last day of the period (quarter).
Count number of youth workers with a relevant youth work qualification as of the last day of the period (quarter).
Log of changes made to the definition or collection system
Description of change made Date of change
x
123
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M010b The number of successful completions on accredited Adult Literacy and Numeracy courses.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To indicate the effectiveness of ACL provision
PI Definition
Success rate of ACL provision matched against National comparator
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of the total number of completion forms for accredited Adult Literacy and Numeracy Courses.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non accredited learners Accredited learners LLWR data base
Log of changes made to the definition or collection system
Description of change made Date of change
x
124
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M011 The number of accredited outcomes achieved by learners through the youth service.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Tina Simmons
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To demonstrate that young people continue to gain qualifications outside of mainstream education
PI Definition
The number of formally recognised qualifications gained( Agored Cymru units, GCSE, BTEC, Duke of Edinburgh
Award)
The number of informal learning qualifications gained (Mayors Award, Insight Awards, Participation awards)
The percentage of young people reached by the service who achieved recognised qualifications
The percentage of reached young people who achieved informal learning qualifications
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of Agored Cymru enrolments and completions Number of Duke of Edinburgh enrolments and completions Number of Mayor Awards
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people not enrolled on a course
Young people enrolled on a course of formal or informal learning
MIS system E-DofE
Log of changes made to the definition or collection system
Description of change made Date of change
x
125
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M012a
LS/M012b
The number of books issued to customers in English.
The number of books issued to customers in Welsh.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Chris Edwards
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Part of a Public Library Standard
Measure of usage of book lending service
PI Definition
The number of English and Welsh language books issued to customers during the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Straight count of total issues by language.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non book loans such as DVDs, Music, Audio Books
All physical and ebook loans Library Management System for physical books
Supplier of ebooks service for ebook loans to Vale residents
Log of changes made to the definition or collection system
Description of change made Date of change
x
126
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M013 Percentage of Adult Tutors holding an initial teacher training qualification.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To improve quality and standards of teaching in Adult Community Learning
PI Definition
Percentage of Adult Tutors holding initial teacher training qualifications.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of adult tutors that hold an initial teacher training qualification / Total number of adult tutors on the establishment x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Cost recovery/leisure programme tutors
GBOT priority learning Tutors Tutor TDRS
Log of changes made to the definition or collection system
Description of change made Date of change Sept 2014
Split of the learning programme into 2 separate parts
x
127
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M015a
LS/M015b
The percentage of unauthorised absence in primary schools.
The percentage of unauthorised absence in secondary schools.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner David Davies
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our leaners.
PI escalator
PI updater Nicky Sturgess
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor and reduce the level of unauthorised absence
PI Definition
Unauthorised absence rates in primary and secondary schools
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M015a = The total number of sessions missed by all pupils in primary schools which were classed as unauthorised / The total number of sessions possible for all pupils in primary schools x 100 LS/M015b = The total number of sessions missed by all pupils in secondary schools which were classes as unauthorised / The total number of sessions possible for all pupils in secondary schools x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils attending the PRU, nursery and special schools
Pupils attending primary and secondary schools
SIIS data team
Log of changes made to the definition or collection system
Description of change made Date of change
x
128
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M016a (IO4)
LS/M016b (OA2)
(IO4)
LS/M016c (OA2)
(IO4)
The percentage of young people who are known not to be in education, employment or
training at Year 11. (IO4)
The percentage of young people who are known not to be in education, employment or
training at Year 12. (OA2) (IO4)
The percentage of young people who are known not to be in education, employment or
training at Year 13. (OA2) (IO4)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Andy Borsden/ Nisha
Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure the LA is reducing the number of NEET young people
PI Definition
To ensure the LA and its partners are working in a co-ordinated manner to reduce the number of NEET young
people in accordance with the Youth Engagement and Progression Framework
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M016a = The number of young people who are known not to be in education, employment or training at Year 11 / The total number of young people who are 16 between the 1 September 2012 – 31 August 2013 x 100 LS/M016b = The number of young people who are known not to be in education, employment or training at Year 12 / The total number of young people who are 17 between the 1 September 2012 – 31 August 2013 x 100 LS/M016c = The number of young people who are known not to be in education, employment or training at Year 13 / The total number of young people who are 18 between the 1 September 2012 – 31 August 2013 x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people in private education All young people aged 16-18 Careers Wales
PLASC and school
destination reports
Log of changes made to the definition or collection system
Description of change made Date of change
x
129
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M017 The percentage of school days lost to fixed term exclusions of six days or more in
secondary schools.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Jane Werrett/ Nicky
Sturgess
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor and reduce the number of days lost to fixed term exclusions of 6 days or more
PI Definition
Days lost to secondary fixed term exclusions of 6 days or more
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of school days/sessions for all pupils lost to fixed term exclusions of six days or more / The total number of days/sessions possible for all pupils x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils attending nursery, primary and special schools
Pupils attending secondary schools SIIS data team
Log of changes made to the definition or collection system
Description of change made Date of change
x
130
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M018a (IO5)
LS/M018b (IO5)
The percentage of FSM pupils, assessed at the end of Key Stage 2, in schools maintained
by the Local Authority achieving the Core Subject Indicator as determined by teacher
assessment. (IO5)
The percentage of non FSM pupils, assessed at the end of Key Stage 2, in schools
maintained by the Local Authority, achieving the Core Subject Indicator as determined by
teacher assessment. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the effectiveness of specific grant funding targeted to address attainment in the more vulnerable groups
PI Definition
Achievement of KS2 core subject indicator for FSM and Non FSM pupils
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M018a = The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the CSI, as determined by teacher assessment / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100 LS/M018b = The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the CSI, as determined by teacher assessment / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
KS1, KS3 and KS4 pupils KS2 pupils SIIS data team
Log of changes made to the definition or collection system
Description of change made Date of change
x
131
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M019a (IO5)
LS/M019b (IO5)
The percentage of FSM pupils achieving the expected standard in English at the end of Key
Stage 3. (IO5)
The percentage of non FSM pupils achieving the expected standard in English at the end of
Key Stage 3. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of FSM pupils achieving the expected standard in English at the end of Key Stage 3.
The percentage of non FSM pupils achieving the expected standard in English at the end of Key Stage 3.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M019a = The number of FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in English / The total number of FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100 LS/M019b = The number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in English / The total number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils not assessed at end of KS3 Pupils assessed at the end of KS3 Welsh Government Pupil Data
Log of changes made to the definition or collection system
Description of change made Date of change
x
132
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M019c (IO5) The percentage of all pupils at Key Stage 3 who achieve the expected standard in English.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Key Stage 3: English (All)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected Key Stage
3: English (All). / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y9 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
133
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M020a (IO5)
LS/M020b (IO5)
The percentage of FSM pupils achieving the expected standard in Maths at the end of Key
Stage 3. (IO5)
The percentage of non FSM pupils achieving the expected standard in Maths at the end of
Key Stage 3. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of FSM pupils achieving the expected standard in Maths at the end of Key Stage 3.
The percentage of non FSM pupils achieving the expected standard in Maths at the end of Key Stage 3.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M020a = The number of FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Maths / The total number of FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100 LS/M020b = The number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Maths / The total number of non FSM pupils assessed at the end of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils not assessed at end of KS3 Pupils assessed at the end of KS3 Welsh Government Pupil Data
Log of changes made to the definition or collection system
Description of change made Date of change
x
134
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M020c (IO5) The percentage of all pupils achieving the expected standard in Maths at the end of Key
Stage 3.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Key Stage 3: Maths (All)
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected Key Stage
3: Maths (All). / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y9 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
135
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M021a (OA2)
LS/M021b (OA2)
The percentage of schools inspected by Estyn during the year where the quality of
leadership was judged to be good or better. (OA2)
The percentage of schools inspected by Estyn during the year where the quality of provision
was judged to be good or better. (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Ceri Johns
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the percentage of schools within the Vale of Glamorgan judged as good or better through Estyn Inspections.
PI Definition
The percentage of schools inspected by Estyn during the year where the quality of leadership was judged to be
good or better.
The percentage of schools inspected by Estyn during the year where the quality of provision was judged to be
good or better.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M021a = The number of schools inspected by Estyn during the year where the quality of leadership was judged to be good or better / The total number of schools inspected by Estyn during the year x 100 LS/M021b = The number of schools inspected by Estyn during the year where the quality of provision was judged to be good or better / The total number of schools inspected by Estyn during the year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All schools that have been inspected by Estyn within the qualifying annual time frame i.e. April to March
Published Estyn school inspection reports.
Log of changes made to the definition or collection system
Description of change made Date of change
x
136
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M021d The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the financial year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase achievement.
PI escalator
PI updater Ceri Johns
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The aim is to work with schools to ensure that they improve to the extent that all judgements made during an inspection will be ‘good’ or ‘excellent’. This measure will measure the impact of that work. i.e. if the work has been effective no school will require follow up activity after an Estyn inspection.
PI Definition
The number of schools requiring Estyn/local authority follow-up activity as a result of inspection during the
financial year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of schools within the financial year that are identified as requiring Estyn/LA monitoring through Estyn school inspections.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
There are no exclusions All schools and maintained nurseries are included
Published Estyn Inspection reports
Log of changes made to the definition or collection system
Description of change made Date of change
x
137
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M022a
LS/M022b
The percentage of pupils in primary schools who regularly have school meals.
The percentage of pupils in secondary schools who regularly have school meals.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Carole Tyley
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Meal numbers are collected on a weekly basis and measured against the productivity formula
PI Definition
To monitor productivity levels within kitchens (numbers of meals produced per hour) which determines the
number of labour hours prescribed for each kitchen.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M022a = The number of pupils in primary schools who regularly have school meals / The total number of pupils in all primary schools x 100 LS/M022b = The number of pupils in secondary schools who regularly have school meals / The total number of pupils in all secondary schools x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
No school kitchen is excluded All school kitchens are included Primary School Meal Record Forms for primary pupil (soon to be reconciled from the cashless catering system). Cashless catering system for all secondary schools.
Log of changes made to the definition or collection system
Description of change made Date of change
No change No change
x
138
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M024a
LS/M024b
The percentage take up of free school meals in primary schools.
The percentage take up of free school meals in secondary schools.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Carole Tyley
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor uptake of eligible pupils and question schools with low uptake. Ensure all eligible pupils’ wellbeing is considered.
PI Definition
Pupils eligible for a free school meal are alleged to be from families with hardship and claiming benefits.
Wellbeing of the pupil is paramount and providing a hot meal at lunch times can sometimes be the only meal
being provided during the day. Monitoring uptake of these pupils is important to observe their welfare.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M024a = The number of pupils entitled to free school meals in primary schools who regularly have free school meals / The total number of all pupils entitled to free schools meals in all primary schools x 100 LS/M024b = The number of pupils entitled to free school meals in secondary schools who regularly have free school meals / The total number of all pupils entitled to free school meals in all secondary schools x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Paying pupils Free school meal pupils Weekly summary reports from management information contained within the cashless catering systems – secondary schools and Primary School Meal Record Sheets – primary schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
139
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M025 Percentage of schools with 25% of places unfilled.
P.I. Frequency and type (mark relevant box)
Annual x Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Mike Matthews
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assist the authority in managing surplus places to ensure schools are filled appropriately throughout the Vale.
PI Definition
The percentage of primary and secondary schools maintained by the local authority with 25% or more their
places unfilled.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of primary and secondary schools with 25% of places unfilled / Total number of primary and secondary schools in the Vale x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
School and pupil data School census data
School capacity data
Log of changes made to the definition or collection system
Description of change made Date of change
x
140
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M026a
LS/M026b
The percentage of surplus places in primary schools.
The percentage of surplus places in secondary schools.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Mike Matthews
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the extent of surplus places in vale schools
PI Definition
The percentage of surplus places in primary and secondary schools
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
LS/M026a = The total number of unfilled (surplus) places in all primary schools / The total number of places available (including surplus places) at all primary schools x 100 LS/M026b = The total number of unfilled (surplus) places in all secondary schools / The total number of places available (including surplus places) at all primary schools x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
School and pupil data School census data
School capacity data
Log of changes made to the definition or collection system
Description of change made Date of change
x
141
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M027 The percentage of pupils who get into their first preference school.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities
PI escalator
PI updater Lisa Lewis
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that the council is meeting the needs of all learners by providing a range of suitable and accessible learning opportunities and facilities.
PI Definition
The percentage of pupils who get into their first preference school.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of pupils who were offered a place at their first place preference school during the year / The total number of pupils in the admissions applications process x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils attending special schools Pupils who attend community maintained Primary and Secondary schools and apply for entry at reception and Year 7
ONE/ Allocation reports
Pupils attending aided/ foundation schools
In year transfers
Log of changes made to the definition or collection system
Description of change made Date of change
x
142
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M028 The percentage of admissions applications processed within 10 days.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Lisa Lewis
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To meet the needs of all learners by providing a range of suitable and accessible learning opportunities and facilities.
PI Definition
The percentage of admissions applications received during the year that were processed within 10 days. This
excludes delays beyond the control of the School Access team including managed moves and difficult to engage
cases managed by Inclusion and applications on hold at parental request, including future moves into the area/
proof of residency delays. The requirement to refer/ respond to complex cases on day of receipt is monitored
separately by the Access & Policy Manager.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of admissions applications received during the year that were processed within 10 days / The total number of admissions applications received during the year that were processed x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Managed moves/ Difficult to engage
cases being managed by Inclusion
All in year transfers except for
exclusions ONE monthly report
Applications on hold at Parental
Request, including future moves into
area/ proof of residency delays.
Log of changes made to the definition or collection system
Description of change made Date of change
x
143
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M029 Number of hits on the library website
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) x
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Chris Edwards
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess progress with delivering online services and transactions.
To measure success in delivering more accessible services.
This is also a Public Library Standard.
PI Definition
The number of unique visits to the library pages of the Council’s web site. A unique visit is defined as a series of
one or more page views which starts with the first page view and ends when there has been no activity on the
part of the visitor for 30 minutes.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of visits to the libraries directory of the website as recorded by the website reporting software.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Number of page hits All online unique visitors to the Vale of Glamorgan pages of the Council website
Vale page statistics supplied by the ICT section via Google analytics.
Hits on internal library PCs. All online visitors to the Vale of Glamorgan Library pages on the Welsh Libraries portal.
Portal statistics supplied by the National Library
Log of changes made to the definition or collection system
Description of change made Date of change
x
144
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M030 Number of enrolments on accredited courses for priority learners.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that a sufficient number of priority learners are enrolled on accredited courses.
PI Definition
The total number of enrolments on accredited courses for priority learners.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of the total number of enrolment forms on accredited courses.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Those who do not enrol on accredited courses.
Priority learners who enrol on accredited courses.
Enrolment forms.
Log of changes made to the definition or collection system
Description of change made Date of change
x
145
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M031 Percentage success rate on accredited courses for priority learners.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that a sufficient number of priority learners are completing accredited courses.
PI Definition
The proportion of priority learners who complete an accredited course.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Total number of completion forms on accredited courses for priority learners/ Total number of enrolment forms on accredited courses for priority learners X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People who do not do an accredited course.
Priority learners who complete an accredited course.
Completion forms.
Log of changes made to the definition or collection system
Description of change made Date of change
x
146
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M033 Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in
combination.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Percentage of pupils at Key Stage 2 achieving Reading, Writing and Mathematics in combination.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected standard in Reading, Writing and Mathematics in combination. / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y6 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
147
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M034 (OA2) Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in
combination. (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Percentage of all pupils at KS3 achieving in Reading, Writing and Mathematics in combination.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS3, in schools maintained by the LA who achieved the expected standard in Reading, Writing and Mathematics in combination. / The total number of pupils assessed at the end of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-
English or non-Welsh based
education system.
All Y9 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
148
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M037a (IO5)
LS/M037b (IO5)
LS/M037c (IO5)
The percentage of all pupils at Key Stage 2 who achieve the expected standard in English.
The percentage of FSM pupils at Key Stage 2 who achieve the expected standard in
English.
The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in
English.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Key Stage 2: English (All)
Key Stage 2: English FSM
Key Stage 2: English Non FSM
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key Stage
2: English (All). / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100
The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key
Stage 2: English . / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100
The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected
Key Stage 2: English . / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA
x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y6 pupils including those from Special schools and pupils referral unit.
Schools
x
149
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M038a (IO5)
LS/M038b (IO5)
LS/M038c (IO5)
The percentage of all pupils at Key Stage 2 who achieve the expected standard in Maths.
The percentage of FSM pupils at Key Stage 2 who achieved the expected standard in
Maths.
The percentage of non FSM pupils at Key Stage 2 who achieve the expected standard in
Maths.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
Key Stage 2: Maths (All)
Key Stage 2: Maths FSM
Key Stage 2: Maths Non FSM
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key Stage
2: Maths (All). / The total number of pupils assessed at the end of KS2, in schools maintained by the LA x 100
The number of FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected Key
Stage 2: Maths . / The total number of FSM pupils assessed at the end of KS2, in schools maintained by the LA x 100
The number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA who achieved the expected
Key Stage 2: Maths . / The total number of non FSM pupils assessed at the end of KS2, in schools maintained by the LA x
X
150
100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based
education system.
All Y6 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M039 Number of successful completions on accredited Adult Literacy and Numeracy courses.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator Lisa Lewis
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To demonstrate the quality of teaching and learning statistically
PI Definition
To ensure learners complete learning modules
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of learners who complete courses x 100- numbers of withdrawals
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non completers of course Course completers CAVC
Log of changes made to the definition or collection system
Description of change made Date of change
x
151
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M040 Percentage of successful completions on accredited Adult Literacy and Numeracy courses.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To compare local performance against WNA success rates as this is a critical measure for Estyn and VFM
PI Definition
% of learners successfully completing their learning
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of completion forms on accredited Adult Literacy and Numeracy courses/ Total number of enrolment forms on accredited Adult Literacy and Numeracy courses x100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leisure learners Essential Skills Learners enrolment and completion forms
Log of changes made to the definition or collection system
Description of change made Date of change
x
152
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M041 The number of young people actively engaged with transition support workers.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure the safety of our learners.
PI escalator
PI updater Tina Simmons/
Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that young people are receiving support through transitional periods
PI Definition
Young people are receiving support through transitions between schools and provision
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Exact number of young people actively engaged with transition support workers.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people not engaged with transition support workers.
Young people engaged with transition support workers.
Transition Support Workers, QES
Log of changes made to the definition or collection system
Description of change made Date of change
x
153
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M042 (IO4) Of the top ten wards in the Vale which are most affected by youth unemployment, the
percentage that have been visited by learning coaches through mobile provision. (IO4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure the safety of our learners.
PI escalator
PI updater Tina Simmons
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the number of young people who have accessed learning coaches via mobile provision in the most deprived wards in the Vale
PI Definition
The percentage of young people that have accessed learning coaches through mobile provision in areas where
there is high youth unemployment
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of young people who engage with learning coaches in improving employment prospects after making contact with mobile provision/ Total number of young people who make contact with learning coaches via mobile provision x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Employed young people. Unemployed young people NEETs Communities first.
Log of changes made to the definition or collection system
Description of change made Date of change
x
154
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M043 (OA2)
(IO4)
Percentage of 16-18 year olds who are in education, employment or training. (OA2) (IO4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator Lisa Lewis
PI updater Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To reduce the number of people who are likely to become NEETs
PI Definition
To indicate % of young people who are at risk of becoming NEET.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of 16-18 year olds who are in education, employment and training/ Total number of 16-18 year olds x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are NEET Young people aged 16 in EET Careers Wales Schools and Colleges, WBL provided
Log of changes made to the definition or collection system
Description of change made Date of change
X
155
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M044 (IO4) Percentage of contact made through mobile provision who consequently engage with the
service in improving their employment prospects. (IO4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator Nisha Shukla
PI updater Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure contact made through provision to help young people improve their employment prospects
PI Definition
Young people who have engaged with mobile provision, that has in turn helped them improve their employment
prospects.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of young people who engage with the service in improving employment prospects after making contact with mobile provision/ Total number of young people who make contact with mobile provision x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young person age 11-25 Mobile provision bus, QES
Log of changes made to the definition or collection system
Description of change made Date of change
x
156
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M046 Percentage of successful completions on ESOL courses.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andy Borsden
Service Plan
Objective
To meet the needs of all learners by providing
a range of suitable and accessible learning
opportunities and facilities.
PI escalator
PI updater Phil Southard
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To evaluate local provision against WNA as success rates are a critical measure for Estyn
PI Definition
% of ESOL learners successfully completing their learning
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of completion forms on ESOL courses / Total number of enrolment forms on ESOL courses x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leisure learners ESOL learners enrolment forms and completion
Log of changes made to the definition or collection system
Description of change made Date of change
x
157
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M047a (IO5) The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained
by the local authority, achieving the Core Subject Indicator, as determined by Teacher
Assessment. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Richard Evans
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
The percentage of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority,
achieving the Core Subject Indicator, as determined by Teacher Assessment.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving the
Core Subject Indicator, as determined by Teacher Assessment / The total number of FSM pupils assessed at the end of
KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y9 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
158
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M047b (IO5) The percentage of non FSM pupils assessed at the end of Key Stage 3, in schools
maintained by the local authority, achieving the Core Subject Indicator, as determined by
Teacher Assessment. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Richard Evans
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of non FSM pupils achieving the expected standard in the Core Subject Indicator at the end of Key Stage 3.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of non FSM pupils assessed at the end of Key Stage 3, in schools maintained by the local authority, achieving
the Core Subject Indicator, as determined by Teacher Assessment / The total number of non FSM pupils assessed at the end
of KS3, in schools maintained by the LA x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
All Y9 pupils including those from Special schools and pupils referral unit.
Schools
Log of changes made to the definition or collection system
Description of change made Date of change
x
159
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M048 (OA2) Percentage of schools judged good or better by Estyn (in both judgements). (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Ceri Johns
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that all students are in receipt of the very best education available.
PI Definition
The percentage of schools inspected by Estyn during the year which were judged good or better.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of schools inspected by Estyn during the year judged to be good or better in both main judgements/ The total number of schools inspected by Estyn during the year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All schools that have been inspected by Estyn within the qualifying time frame i.e. April to March.
Published Estyn school inspection reports.
Log of changes made to the definition or collection system
Description of change made Date of change
x
160
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M049a (OA2) Number of Year 11 pupils known not to be in education, training or work-based learning
(NEET). (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator Lisa Lewis
PI updater Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To reduce the number of young people likely to become NEETs.
PI Definition
To indicate the number of young people who are at risk of becoming NEET.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The exact number of year 11 pupils known not to be in education, training or work based learning.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are NEET Young people aged 16 in EET Careers Wales Schools and Colleges, WBL provided
Log of changes made to the definition or collection system
Description of change made Date of change
x
161
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M049b (OA2) Number of Year 12/13 pupils known not to be in education, training or work-based learning
(NEET). (OA2)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator Lisa Lewis
PI updater Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To reduce the number of young people likely to become NEETs.
PI Definition
To indicate the number of young people who are at risk of becoming NEET.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The exact number of year 12/13 pupils known not to be in education, training or work based learning.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are NEET Young people aged 16 in EET Careers Wales Schools and Colleges, WBL provided
Log of changes made to the definition or collection system
Description of change made Date of change
x
162
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M050 (OA2) Number of NEETs who are in contact with the NEET support officers. (OA2)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Andrew Borsden
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator Lisa Lewis
PI updater Nisha Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure the Council has sufficient support in place to reduce NEETS
PI Definition
The number of NEETs who are in contact with the Vale of Glamorgan Council support officers.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of young people 16-18 who are supported by VOG support officer.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are in EET Young people identified as NEET Careers Wales
Log of changes made to the definition or collection system
Description of change made Date of change
x
163
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M051 (OA1) Percentage of 16-18 year olds who are NEET ( not in Education , employment or training)
(OA1)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Paula Ham
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Andrew Borsden/ Nisha
Shukla
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that the Council complies to the Welsh Government YEPF.
PI Definition
To ensure that the numbers of NEET is keep below national average.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
% of total number who are in Tier 2 of WG measure 16-18 year olds.
The total number of 16-18 year olds not in education, employment or training/ The total number of 16-18 year olds X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are in EET Young people aged 16-18 who are not in education, employment and training
Careers Wales
Log of changes made to the definition or collection system
Description of change made Date of change
x
164
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M052 (OA2) Percentage of Year 11 pupils that continue in full time education. (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To reduce the number of young people likely to become NEETs.
PI Definition
To indicate % of young people who are at risk of becoming NEET.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The total number of year 11 pupils that continue in full time education / the total number of year 11 pupils. X 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people who are NEET Young people aged 16 in EET Careers Wales Schools and Colleges, WBL provided
Log of changes made to the definition or collection system
Description of change made Date of change
x
165
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M053 (OA2) The percentage of Key Stage 4 pupils achieving the Level 2+ threshold. (OA2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order
to increase student achievement.
PI Definition
The percentage achieving Level 2+ threshold.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds achieving 5 or more GCSEs with English/Welsh 1st Language and Maths at grades
A*-C or vocational equivalent / Total number of pupils aged 15 on the 31st August and on the roll in any local
authority maintained learning setting at the time of the annual Census x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils having arrived from a non-English or non-Welsh based education system.
Pupils aged 15 on the 31st August
including Special School and PRU Welsh Govt
Log of changes made to the definition or collection system
Description of change made Date of change
x
166
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M054 (OA2)
(IO4)
Percentage of young people looked after with whom the authority is still in contact who are
known to be engaged in education, training or employment at the age of 19. (OA2) (IO4)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner
Service Plan
Objective
To promote health and wellbeing and ensure
the safety of our learners.
PI escalator
PI updater Simon Newman
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the percentage of Looked After Children who are in Education employment or training at 19years of age
PI Definition
Looked After Children in education employment training at 19
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of young people whose 19th birthday falls within the year ending 31 March, who were looked after by the local authority on 1 April of their 17th year with whom the authority is in contact at the age of 19 and who are known to be engaged in education, training or employment. / Number of young people whose 19th birthday falls within the year ending 31 March, who were looked after by the local authority on 1 April of their 17th year with whom the authority is in contact at the age of 19. x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non- looked after children 19 year olds in EET Social Services PI which Learning and Skills contributes to.
Log of changes made to the definition or collection system
Description of change made Date of change
x
167
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M055 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (FSM). (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds, in receipt of free school meals, achieving 5 or more GCSEs at grades A*-C or the
vocational equivalent.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent (FSM)/ Total number of FSM pupils aged 15 on the 31st August and on the roll in any local authority maintained learning setting at the time of the annual Census x100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
Non-FSM pupils FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
168
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M056 (IO5) Percentage of 15/16 year olds achieving 5 or more GCSEs at grades A*-C or the vocational equivalent (non FSM). (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds, not in receipt of free school meals, achieving 5 or more GCSEs at grades A*-C or
the vocational equivalent.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds achieving 5 or more GCSEs at grades A*-C or vocational equivalent (non FSM)/ Total number of non FSM pupils aged 15 on the 31st August and on the roll in any local authority maintained learning setting at the time of the annual Census x100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
FSM pupils Non-FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
169
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M057 (IO5) Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds in receipt of free school meals (FSM) achieving the core subject indicator/ Total number of pupils aged 15 on the 31st August receiving free school meals (FSM) and on the roll in any local authority maintained learning setting at the time of the annual Census x100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
Non-FSM pupils FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
170
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M058 (IO5) Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
Percentage of 15/16 year olds in receipt of free school meals (FSM) achieving the Core Subject Indicator.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of 15-16 year olds not in receipt of free school meals (non FSM) achieving the core subject indicator/ Total number of pupils aged 15 on the 31st August not receiving free school meals (non FSM) and on the roll in any local authority maintained learning setting at the time of the annual Census x100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
FSM pupils Non-FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
171
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M059a (IO5) The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in English.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of FSM pupils who achieve a level 2 in English at Key Stage 4/ The total number of FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
Non-FSM pupils FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
172
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M059b (IO5) The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of FSM pupils at Key Stage 4 who achieve a level 2 in Maths.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of FSM pupils who achieve a level 2 in Maths at Key Stage 4/ The total number of FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
Non-FSM pupils FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
173
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M060a (IO5) The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in English.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of non FSM pupils who achieve a level 2 in English at Key Stage 4/ The total number of non FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
FSM pupils Non-FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
174
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
LS/M060b (IO5) The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths. (IO5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Learning and Skills PI owner Mike Glavin
Service Plan
Objective
To support and challenge schools and settings
to improve the range and quality of teaching
and learning in order to increase student
achievement.
PI escalator
PI updater Richard Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To support and challenge schools and settings to improve the range and quality of teaching and learning in order to increase
student achievement.
PI Definition
The percentage of non FSM pupils at Key Stage 4 who achieve a level 2 in Maths.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of non FSM pupils who achieve a level 2 in Maths at Key Stage 4/ The total number of non FSM pupils at the end of Key Stage 4 and on the roll in any LA maintained learning setting x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Pupils who are not 15 on 31st
August setting at the time of the annual Census
Pupils aged 15 on the 31st August
and on the roll in any local authority maintained learning setting at the time of the annual Census.
Welsh Government Pupil Data
FSM pupils Non-FSM pupils
Log of changes made to the definition or collection system
Description of change made Date of change
x
175
Service/policy area Education
Domain Strategic Outcomes
Reference EDU/C/F/006i/05-004 (EDU/006i)
Headline Teacher assessments in Welsh (first language)
Indicator The percentage of pupils assessed, in schools maintained by
the local authority, receiving a Teacher Assessment in Welsh
(first language) at the end of Key Stage 2
Definition A school is responsible for reporting the end of Key Stage
results for all pupils on their school roll as at the second
Tuesday in May and taught in national curriculum year 6 for
Key Stage 2; this is known as the ‘specified date on roll’
This indicator measures the proportion of pupils assessed in the
subject of Welsh (first Language).
Include all assessments in Welsh (first language) whether or
not they take place in designated Welsh-medium schools.
Exclude pupils who have been identified in the National Data
Collection (NDC) as having arrived from a non-Welsh or non-
Welsh based education system. The criteria used to identify
“eligible” pupils is that:
-English- or non-Welsh-
based education system; and
year.
For example, pupils reaching the end of a key stage in summer
2010 could be eligible for this status if they arrived in the UK
on or after 1 September 2008.
Registering pupils as having arrived from a non-English or non-
Welsh based education system remains the responsibility of
headteachers. Those pupils registered as such will not be
included in the results for any subject. I.e. once a pupil is
registered as having arrived from a non-English or non-Welsh
based education system, their results will be discounted from
any local authority level performance while that status is
applicable.
These pupils should be excluded from both the numerator and
denominator
Calculation Numerator: The number of pupils, in all schools maintained by
the local authority, receiving a Teacher Assessment in Welsh
(first language) at the end of Key Stage 2
Denominator: The number of pupils assessed, in all schools
maintained by the local authority at the end of Key Stage 2
Formula: Numerator x 100
Denominator
Data Source Welsh Government’s
Education and
Lifelong Learning
Statistics Unit (ELLS1)
Decimal
Place
1
176
Explanation Support for the Welsh language is an important national
priority. This indicator will monitor take-up of Welsh language
medium education.
Disaggregation Disaggregation should be considered to suit local context and
knowledge. These are some areas to consider:
Service/policy area Education
Domain Strategic Outcomes
Reference EDU/C/F/010/04-003 (EDU/010)
Headline Fixed term exclusions
Indicator The percentage of school days lost due to fixed-term
exclusions during the academic year, in:
a) Primary schools
b) Secondary schools
Guidance A fixed-term exclusion means that a definite date of return
to the same school has been given.
The exclusion period can last between 0.5 and 45 school
days. Include any half day fixed term exclusions.
Do not include:
s or special schools.
The number of school days lost should be counted from the
next school session following the head teacher’s decision to
exclude to the agreed date given to the pupil to return to
school.
To calculate the denominator, the total number of school
days possible for all pupils, multiply the number of school
days in an academic year, excluding INSET days, by the
number of pupils on roll in local authority maintained a)
primary (years 1 or above) and b) secondary schools
(years 11 or below) at the time of the annual schools
census in January of the relevant academic year.
Calculation Parts a) and b)
Numerator: The total number of school days lost due to
fixed-term exclusions during the academic year
The numerator is the sum of the number of school days
lost for each pupil who was excluded for a fixed-term
during the academic year.
Denominator: The total number of school days possible
for all pupils
Formula: Numerator x 100
Denominator
Data Source Numerator - Welsh
Government’s termly
Decimal
Place
3
177
exclusion data
collection form
Explanation Guidance on the use of exclusion and the reintegration of
pupils is contained in Welsh Government Circular 1/2004.
Further guidance is also available in the document
‘Inclusion and Pupil Support’ guidance (Circular 47/06).
The guidance highlights the need for fixed-term exclusions,
where possible, to be only for a short period to allow for a
more effective reintegration to school.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
Service/
policy area
Leisure and Culture - Libraries
Domain Service Quality
Reference LCL/C/F/003/05-002 (LCL/003)
Headline Library Material Requests Supplied
Indicator The percentage of library material requests supplied within 7
calendar days
Guidance Library material requests can be defined as requests for specific
library books and/or other materials (by author and/or title),
including non book, that are:
the user;
-library lending.
Exclude requests for information.
The 7 calendar day period begins on the date that the request is
received by the library staff to the date that the customer is
notified that the requested material is available.
This indicator should be collected over a sample period. The
sample period should follow the guidelines as set out by CIPFA
Public Library Statistics Actuals/Estimates.
Requests for materials received before their publication dates
should be counted from the date that the material is delivered to
the library service.
Calculation Numerator: The total number of library material requests
supplied within 7 calendar days
Denominator: The total number of library material requests
received
Formula: Numerator x 100
Denominator
Data Source Decimal Place 0
Explanation Public Libraries continue to play a fundamental role in supporting
local access to literature, providing books and resources that
entertain and inform, assisting children and adults to maintain
and improve their literacy skills. Ensuring that library services
are effective in managing the library resources they purchase,
and that they make them readily available to local residents
illustrate the important role that libraries continue to play in
178
supporting the cultural and educational life of the communities
they serve.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
179
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M001 Percentage of ICT priority (all) 1 to 4 Service Desk tickets resolved within agreed
timescales.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner David Vining
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator Andrew Brain
PI updater Andrew Brain
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To determine how effective the ICT service desk is in processing tickets and providing an IT solution for customers.
PI Definition
Proportion of all ICT Services Desk tickets resolved within agreed timescales.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of calls to service desk calls processed within agreed timescales/ Total number of calls to the service desk processed. X100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Tickets still open that were created
within the quarter period but NOT
Completed/Resolved.
All tickets created during the quarter
period and Completed/Resolved within
the quarter period.
Symantec Service Desk Software
Log of changes made to the definition or collection system
Description of change made Date of change
Change from Calls to Tickets due to new system implementation
01/12/14
x
180
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M002 Percentage of service availability of the top 20 ICT systems during core working hours.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner David Vining
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater Emma Williams
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Part of ITIL Availability Management, this measure is collected to ensure an adequate level of availability on the council’s critical ICT systems is being maintained and to make improvements where necessary.
PI Definition
The top 20 business critical applications in use at the Vale are monitored for their availability to ensure users of
the system are able to use the systems in accordance with their service level agreements.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Availability percentages are collected for each service, then the 20 services percentages are averaged to provide the final availability percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non-business critical services Business critical services Zenoss Network Monitoring system
Log of changes made to the definition or collection system
Description of change made Date of change
x
181
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M003 The percentage of legal files that following a legal review are assessed as being of a
satisfactory standard or above.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Debbie Marles
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator
PI updater John Tresidder
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure the provision of an appropriate legal service which meets the expectations of client departments and the Council. In broad terms, the formal review of Legal Services files analyses the legal advice given, its appropriateness and timelines together with the administration of the file including time taken to undertake the matter.
PI Definition
The percentage of legal files that following a legal review are assessed as being of a satisfactory standard or
above.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of files formally reviewed in Legal Services that are deemed satisfactory or above / Total number of files formally reviewed x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Informal discussions between fee earners and supervisors
All Legal Services fee earners Line Managers and Business Support Team
Log of changes made to the definition or collection system
Description of change made Date of change
x
182
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M005 Percentage of staff that have met their chargeable hours target at the end of the financial
year.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Debbie Marles
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator
PI updater John Tresidder
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that fee earners are spending an appropriate element of their working time in undertaking legal work for client departments.
Management data is available to assess that non-chargeable work is appropriately allocated.
As an aside, chargeable hourly targets are set in line with Law Society recommendations.
PI Definition
Percentage of staff that have met their chargeable hours target at the end of the financial year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of staff that have met their chargeable hour target / Total number of staff with a chargeable hour target x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Staff without a chargeable hour target
All Legal Services fee earners Legal Service fee earners and Business Support Team
Log of changes made to the definition or collection system
Description of change made Date of change
x
183
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M008 The percentage of employees including teachers and school based staff who leave the
employment of the local authority, whether on a voluntary or involuntary basis.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Adrian Unsworth
Service Plan
Objective
To ensure that Council services are supported
by the appropriate deployment of skilled,
flexible and engaged employees.
PI escalator
PI updater Melanie Long
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This measure enables us to identify trends and patterns in turnover, in different Directorates and in key roles. Monitoring turnover can help us highlight problematic areas and aid succession planning, especially if the workforce is specialist, recruitment is costly or timely and the need exists to maintain staffing levels to deliver an essential service.
PI Definition
The percentage of employees including teachers and school based staff who leave the employment of the local
authority, whether on a voluntary or involuntary basis.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of employees including teachers and school-based staff who leave the employment of the local authority whether on a voluntary or involuntary basis (headcount) / Average number of employees (headcount) x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non-Vale employees and Agency workers
Employees Oracle
Log of changes made to the definition or collection system
Description of change made Date of change
x
184
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M009
(CHR/002)
The number of working days/shifts per full time equivalent (FTE) local authority employees
lost due to sickness absence.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Adrian Unsworth
Service Plan
Objective
To ensure that Council services are supported
by the appropriate deployment of skilled,
flexible and engaged employees.
PI escalator
PI updater Melanie Long
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Employee absence is a significant cost to any organisation. By measuring our sickness absence levels we are able to monitor the implementation of the management of attendance policy, provide support to employees with health problems to stay in/return to work, identify trends, explore underlying causes and benchmark ourselves with other similar organisations.
PI Definition
The number of working days/shifts per full time equivalent (FTE) local authority employees lost due to sickness
absence.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Total number of working days/shifts lost to sickness absence / Average number of full-time equivalent (FTE) employees
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non-Vale employees and Agency workers
Employees Oracle
Log of changes made to the definition or collection system
Description of change made Date of change
x
185
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M010 Percentage of employees in the Council that have received a PDR/TDR during the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Reuben Bergman
Service Plan
Objective
To ensure that Council services are supported
by the appropriate deployment of skilled,
flexible and engaged employees.
PI escalator
PI updater Helen Scarrett
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the completion of PDR/ TDRs with all Corporate staff across the Council.
PI Definition
Percentage of employees in the Council that have received a Personal Development Review/ Team
Development Review during the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of PDRs/TDRs that have been returned for FTEs that have been accounted for / Average number of FTEs across the Council x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Those new starters who are still going through their probation period (first 32 weeks).
“Hard to reach teams” as defined by the Operational Manager in consultation with the Corporate Organisational Development & Training Manager – they will use the TDR process.
Return of completed forms to Corporate Training Team.
Agency or temporary staff whose contracts are less than 3 months in total and there is not intention of renewing.
Anyone who has handed in their notice and is leaving the employment of the Council.
Log of changes made to the definition or collection system
Description of change made Date of change
x
186
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M011 The percentage of undisputed invoices which were paid within 30 days.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Carys Lord
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater Richard Taylor
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This indicator is used to provide us with a measure of our performance regarding how prompt we are at
paying invoices for the commercial goods and services we buy.
PI Definition
This indicator is used to provide us with a measure of our performance regarding how prompt we are at
paying invoices for the commercial goods and services we buy.
This is a former statutory indicator and linked to the central government drive to support prompt
payment by the public sector, in particular to help support small and medium enterprises (SMEs).
We can use it to compare internal performance, and improve standards. It also means that we can be
compared to other councils nationally.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of undisputed invoices which were paid within 30 days / The total number of undisputed invoices which were paid during the year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Schools expenditure Everything else Accounts Payable ledger
Log of changes made to the definition or collection system
Description of change made Date of change
x
187
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M012 Percentage reduction in carbon dioxide emissions in the non domestic public building stock
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner David Powell
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater David Powell
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The Council should be setting an example to the rest of the community by reducing its greenhouse gas emissions. A reduction of 3% per annum is in line with national government targets (20% reduction by 2020 from 2011 levels), the agreement that the Authority made with the local service board (3% per annum), and the original target of the Carbon Management Plan adopted by the Council in 2008. The raw data must be collected to comply with the mandatory Carbon Reduction Commitment scheme, and in collecting and analysing the data it is possible to identify areas of waste and of potential improvement which potentially provides the information: a) for the evaluation of Salix investment projects and b) to help make better choices for and within capital projects.
PI Definition
The year on year change in energy efficiency of the Council non domestic building stock.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The difference in the amount of carbon dioxide emissions in the non-domestic public building stock between the previous year and the current year (kg) / The amount of carbon dioxide emissions in the non-domestic public building stock x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Data sets (energy supplies) where there is insufficient data to compare the two years
Gas consumption is adjusted to account for changes in the weather. This is done by applying a correction to the heating element of the gas consumption based on the ratio of degree days for a particular month in comparison with the 20 year average for that month.
The data is collected via automatic meter reading data provided by utility providers, by direct meter readings made by Council staff and by in the last resort using readings taken from energy supplier invoices. This is collated using software call ‘Energy Manager’ by SystemsLink.
x
188
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M013a
RS/M013b
Average Site Morse position (ranking of quality websites) in Wales.
Average Site Morse position (ranking of quality websites) in England and Wales.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner David Vining
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater David Esseen
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure web site accessibility performance against other Welsh UA’s. Improved website accessibility allows more people to access the Council’s website and locate the relevant information quickly and easily.
PI Definition
Average relative position of the Vale of Glamorgan’s website in the SiteMorse accessibility table as compared
with other Welsh unitary authorities and other UK local authorities.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Automatic measurement carried out externally by SiteMorse using their calculation methods.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
NA Welsh unitary authorities and other UK local authorities.
Sitemorse http://www.sitemorse.com/
Log of changes made to the definition or collection system
Description of change made Date of change
x
189
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M014 Percentage of audits completed within planned time.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Helen Smith
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater Joan Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
An annual audit plan is determined for each financial year. It is restricted by the number of days available based on the number of auditors within the Section. It is important that jobs are monitored and completed within planned time, if they run over the additional allocated time will have a knock on effect on other jobs within the plan. Ultimately if several jobs exceeded the allocated time, it would be impossible to complete the annual plan for the financial year.
PI Definition
Percentage of audits completed within planned time.
Each auditor is allocated a specific number of days for each audit undertaken. The number of days allocated to
each audit varies, based on previous experience in that area and on the risk associated with the area under
review and the perceived amount of work likely to be involved.
The PI relates to the number of these audits that are completed within their allocated number of days.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of audits completed within planned time / Total number of audits completed x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Advice and Guidance Work
All assignments which are directly linked to the Internal Audit Shared Service Annual Plan of work as approved by Audit Committee.
Internal Audit’s Management Information System (APACE)
Allegations of Fraud and/or corruption were Internal Audit undertake a specific piece of work.
x
190
Log of changes made to the definition or collection system
Description of change made Date of change
No changes N/A
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M016 The number of planned reviews completed during the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jeffrey Wyatt
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator Jeffrey Wyatt
PI updater Jeffrey Wyatt
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To effectively monitor the formal Task and Finish Reviews identified by the relevant Scrutiny Committees to be undertaken during the financial year.
PI Definition
A formal review constitutes a review of an issue identified by a relevant Scrutiny Committee as a priority within its
work programme and necessitating the carrying out a review in accordance with prescribed procedures.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Quantified by calculating the number of formal review reports completed and reported to the relevant Scrutiny Committee.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All Council Committees, eg. Audit, Planning, Licencing, Standards
All Scrutiny committees that are operating a task and Finish Review during the current financial year.
Formal report completed by Relevant Scrutiny and Democratic Services Officers.
Includes School Performance Panels, as part of Lifelong Learning Scrutiny Committee’s remit.
Log of changes made to the definition or collection system
Description of change made Date of change
Update definition section – inclusions / Exceptions 06/01/15
x
191
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M017 Average time taken to process Housing Benefit (HB) and Council Tax Reduction (CTR) new
claims and change events.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Carys Lord
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator
PI updater Christina Delaney
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The measure helps us ensure that the claims are being processed in acceptable timescales and identify periods that we may need to look at resources.
PI Definition
The number of days cumulatively taken to process new claims and change of circumstances for joint Housing
Benefit/Council Tax Reduction claims and those claiming one or the other. This figure is then divided by the
cumulative number of claims and change of circumstances received to calculate the average number of days.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The total number of calendar days taken to process all new claims and change events in housing benefit and council tax benefit during the year / The total number of new claims and change events processed during the year.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Any claims where a revision is carried out on it are not counted for stat purposes. ( We have made a decision previously and then we change this decision)
All first time decisions made on claims for Housing Benefit/Council Tax Reduction and subsequent change of circumstances they have.
Academy system (Housing Benefit and Council Tax Reduction)
Log of changes made to the definition or collection system
Description of change made Date of change
X
192
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M019 The percentage of council tax due for the financial year which was received by the authority.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Carys Lord
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator
PI updater Paul Russell
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
In order to ensure that sufficient income is received by the Council to pay for essential local services.
PI Definition
The percentage of council tax due for the financial year which was received by the authority within the financial
year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The amount of council tax received in the financial year / The total amount of council tax due for the financial year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Income received in the current financial year which relates to previous financial years.
All income received in the current financial year that relates to the current financial year.
Academy Information System
Log of changes made to the definition or collection system
Description of change made Date of change
x
193
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M020 The percentage of non-domestic rates received during the year, net of refunds.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Carys Lord
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator Nigel Smith
PI updater Jan Niblett
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
In order to ensure that regular income is received from Business ratepayers in line with expected collection.
PI Definition
The percentage of Non Domestic Rates due for the current financial year which was received by the authority
within that financial year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The amount of non-domestic rates received during the year, net of refunds / The gross rates payable for the financial year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Income received in the current financial year which relates to previous financial years.
All income received in the current financial year that relates to the current financial year.
Academy Information System
Log of changes made to the definition or collection system
Description of change made Date of change
x
194
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M021 Percentage of customer satisfaction with registration services.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jeffery Wyatt
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator Jeffrey Wyatt
PI updater Jeffrey Wyatt
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The indicator is one of a number of indicators within a national framework for Registration Services known as “New Governance” and is reported upon in an Annual Service Delivery Report which is submitted to the General Register Office.
PI Definition
Assessment of customer satisfaction with Registration Services.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Numbers of customers either very satisfied, satisfied, neither satisfied/dissatisfied and dissatisfied totalled / total number of survey respondents represented as a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Client base outside sample period. Sample selection of clients across the range of Registration Services, i.e. Birth and Death Registrations, Marriage and Civil Partnership Notices, Approved Premises and Register Office Ceremonies and Citizenship Ceremonies, that is undertaken in a given period on an annual basis
Annual survey as a snapshot in time undertaken by Superintendent Registrar
Log of changes made to the definition or collection system
Description of change made Date of change
Update definition section – inclusions / Exceptions 06/01/15
x
195
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M022 The percentage of customers seen within 10 minutes of their appointment time.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jeffrey Wyatt
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective,
relevant services and facilities.
PI escalator Jeffrey Wyatt
PI updater Jeffrey Wyatt
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The indicator is one of a number of indicators within a national framework for Registration Services known as “New Governance” and is reported upon in an Annual Service Delivery Report which is submitted to the General Register Office.
PI Definition
Customers seen within 10 minutes of their appointment time.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of clients seen within 10 minutes of their allotted appointment time divided by total number of clients who have an appointment, represented as a percentage.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Clients who were not seen within 10 minutes of their allotted appointment time.
All clients who were seen within 10 minutes of their allotted appointment time. Information is captured by “exception reporting”. The method has been agreed with the General Register Office and involves recording any instances of customers not being seen with 10 minutes of their appointment time. These are then expressed as a percentage of the total number of appointments.
Recorded as part of the appointment process and reported by the Superintendent Registrar by financial year
Log of changes made to the definition or collection system
Update definition section – inclusions / Exceptions Date of change
x
196
Updated formula. 06/01/15
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M023 (OA1) Number of local individuals gaining training and employment through targeted recruitment
and training in council construction projects. (OA1)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jane Wade
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator
PI updater Simon Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
It indicates how construction projects can benefit local communities
PI Definition
A new entrant is someone who has been previously unemployed, not in training or on apprenticeship
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
52 weeks of a new entrant for every £1m construction spend
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
As above – welsh government definition
Local individuals gaining training and employment through targeted recruitment and training.
Collected at source at project level.
Log of changes made to the definition or collection system
Description of change made Date of change
x
197
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M024 (OA4) Average number of apprenticeships employed as a result of WHQS investment. (OA4)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jane Wade
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator Simon Davies
PI updater Simon Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that local people are employed on the Council’s Housing Improvement Programme (to meet the Welsh Housing Quality Standard) and to provide long term employment opportunities for apprentices.
PI Definition
Local labour employed by each individual Framework Contractor.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Framework contractors (Lovell, Ian Williams Ltd., Keepmoat, SMK and Building Services) provide quarterly figures to the Council on the number of apprenticeships employed in that quarter. An average figure will be calculated based on the full year – for all Framework Contractors.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Apprentices employed by sub contractors working to the main
Framework Contractors
Only number of apprentices employed by main Framework Contractors (WHQS KPI 11)
From quarterly reports submitted by external Framework contractors
(to Housing Services)
Log of changes made to the definition or collection system
Description of change made Date of change
x
198
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M025 (OA4) Percentage of local labour employed within 25 miles of Barry as a result of the WHQS
investment. (OA4)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jane Wade
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator Simon Davies
PI updater Simon Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that local people are employed on the Council’s Housing Improvement programme (to meet the Welsh Housing Quality Standard) and to provide opportunities for long term employment to Vale residents.
PI Definition
Local labour employed by each individual Framework Contractor
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/Formula Used
Framework contractors (Lovell, Ian Williams Ltd., Keepmoat, SMK and Building Services) provide quarterly figures to the Council on the percentage of local labour employed in that quarter. Full year figures will be calculated based on the information received from all Framework Contractors. = Total number of local labour employed within 25 miles of Barry as a result of WHQS investment/ Total number of local labour employed within 25 miles of Barry x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
WHQS includes for local labour employed within Vale postcode area (Zone 1), within Wales (Zone 3) and
any other (Zone 4). These are excluded from calculation.
Only labour employed within 25 miles of Barry (WHQS KPI 10b –
Zone 2).
From quarterly reports submitted by external Framework Contractors
(to Housing Services).
Log of changes made to the definition or collection system
Description of change made Date of change
x
199
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M026 (OA4) Percentage of homes under LA ownership brought up to WHQS. (OA4)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Jane Wade
Service Plan
Objective
To optimise our resources, exercise robust
financial management and provide effective
relevant services and facilities.
PI escalator Simon Davies
PI updater Simon Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure and report on progress with the Council’s Housing Improvement Programme to meet the WG’s Welsh Housing Quality Standard (commitment to meet standard by April 2017).
PI Definition
Percentage of Council properties (4,000 in all) meeting the Welsh Housing Quality Standard.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of Council properties meeting Welsh Housing Quality Standard against total number of Council properties (4,000 in all). Information to be extracted from Housing Services Keystone Asset Management Database – Housing Services to extract.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Leaseholder flats excluded from calculations (not Council owned)
Only Council properties| (4,000 in all)
Housing Services – Keystone Asset Management Database
Log of changes made to the definition or collection system
Description of change made Date of change
x
200
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M029a
RS/M029b
Average speed of answer for incoming calls to the Customer Contact Centre is no more
than 45 seconds.
The average speed of answer for calls on the Welsh language line.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate method for
their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our customers have a positive customer experience when calling our contact centre and are only kept waiting for a reasonable length of time.
PI Definition
The average speed of answer is the sum of the time taken to answer all calls, divided by the total number of
calls.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Automatic calculation made by Contact Centre software.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All non-Welsh speaking calls Answered calls to the Welsh Language Line
Avaya CMS
Log of changes made to the definition or collection system
Description of change made Date of change
N/A
x
201
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M030 Percentage of incoming calls to the Contact Centre not answered/abandoned.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate method for
their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the ability of the contact centre to meet access to service objectives by minimising the number of callers who abandon their calls before being transferred to a CSR.
PI Definition
The number of callers who abandon their calls before being transferred to a CSR expressed as a percentage of
the total number of calls offered to C1V.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Total calls abandoned / Total calls offered to the Contact Centre x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All Calls Abandoned Avaya CMS
Log of changes made to the definition or collection system
Description of change made Date of change
N/A
x
202
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M031 Percentage of incoming calls to the Contact Centre abandoned after 20 seconds.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate method for
their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Indication of the success of C1V to improve access to services.
PI Definition
Total number of calls abandoned by callers before being transferred to a CSR and where the caller has been
waiting beyond a grade of service target of answering calls within 20 seconds.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of calls abandoned in more than 20 seconds / Total number of calls offered to C1V x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Calls abandoned within 20 seconds Calls abandoned after 20 seconds Avaya CMS
Log of changes made to the definition or collection system
Description of change made Date of change
N/A
x
203
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M032
Number of Contact Centre transactions that are self-service transactions.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate or their
preferred method for their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that self-service options are well publicised and are being used by all members of the public who wish to use them.
PI Definition
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Total number of self-service transactions.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Transactions that are self-service transactions which are not undertaken by C1V.
Self-service transactions undertaken by C1V.
C1V
Across all service areas
Log of changes made to the definition or collection system
Description of change made Date of change
X
204
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M033 The percentage of customers who are satisfied with access to services across all channels.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate method for
their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that all options for accessing services are well publicised and are being used by all members of the public who wish to use them.
PI Definition
The percentage of customers who are satisfied with access to services across all channels. Based on
information obtained from our customer satisfaction survey.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customers who say they are satisfied with the access to services across all channels / The number of customers who submitted a satisfaction response in relation to access to services across all channels x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A Customer Satisfaction Survey Results
Verint Customer Satisfaction
Log of changes made to the definition or collection system
Description of change made Date of change
N/A
X
205
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M034 The percentage of customer enquiries to C1V resolved at first contact.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate method for
their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our services are offered to customers in a variety of ways to suit their individual needs. To ensure that all options for accessing services are well publicised and are being used by all members of the public who wish to use them. To ensure that customer enquiries are dealt with as quickly and efficiently as possible.
PI Definition
Enquiries that are resolved without being escalated at any point across all transactions methods – C1V data.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customer enquiries to C1V resolved at first contact / The total number of customer enquiries to C1V x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A Percentage of enquires resolved at first point of contact
Oracle CRM
Log of changes made to the definition or collection system
Description of change made Date of change
N/A
x
206
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M035 Percentage of citizens satisfied overall with the service provided by the Council.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Huw Isaac
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Rob Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The measure shows how satisfied residents are with the overall service provided by the Council.
PI Definition
This measure represents the number of people who are satisfied with the overall service provided by the
Council.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The statistics are derived from the public opinion survey, this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the overall service provided by the Council.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendment to sample size 24/11/14
x
207
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M037a The total number of subscribers to Vale Connect.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Shelley Bellamy/
Hannah Sinclair
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that the public are using the council’s electronic avenues of communication to access council services and information and that the numbers of users is continuing to grow.
PI Definition
The number of subscribers to Vale Connect on the last day of the given quarter.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Exact value.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
N/A All topic subscribers (public) GovDelivery website
Log of changes made to the definition or collection system
Description of change made Date of change
x
208
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M039 Percentage of the public who are satisfied with communication from the Council.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Huw Isaac
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Robert Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Research suggests that if a council communicates well, this has a significant, positive impact on its reputation. The measure helps the council, and in particular its communications unit, judge the effectiveness of it communications with residents.
PI Definition
This measure represents the number of people who are satisfied with the quality of information provided by the
Council.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The statistics are derived from the public opinion survey; this is based on a sample size of 950 residents and the number of people who state that they are either very satisfied or satisfied with the communications/information provided by the Council.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendments to PI definition and calculation method to bring in line with other POS PIs
24/11/2014
x
209
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M043 Percentage of residents who feel they are able to influence decisions affecting their local
area.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Huw Isaac
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Robert Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The purpose of this measure is to establish whether local residents feel able to influence decisions that affect their local area. This measure also contributes to the measurement of the objectives within the corporate plan around the ability of residents to make an effective contribution to the future of the area.
PI Definition
The PI is measured by the number of people who agree with the statement “I feel able to influence decisions
affecting my local area”
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The statistics are derived from the public opinion survey, this is based on a sample size of 950 people and the number of people who agree or strongly agree with the statement “I feel able to influence decisions affecting my local area”.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not
covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendment to sample size 24/11/14
x
210
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M044 The percentage of customer complaints referred to the Ombudsman.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Eira Carroll
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that customer enquiries are dealt with as quickly and efficiently as possible.
PI Definition
The percentage of complaints which cannot be resolved at the initial complaint or at the first stage of escalation
and are referred to the Ombudsman in accordance with complaints procedure.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customer complaints referred to the Ombudsman / Overall number of customer complaints received in relation to all Council services x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Council Services Oracle CRM/Public Services Ombudsman for Wales Office/Social Services complaints database
Log of changes made to the definition or collection system
Description of change made Date of change
x
211
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M045 The percentage of customer complaints investigated by the Ombudsman.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Tony Curliss
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Eira Carroll
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that customer enquiries are dealt with as quickly and efficiently as possible.
PI Definition
The percentage of complaints which cannot be resolved at the initial complaint or the first stage of escalation and
are referred to and investigated by the Ombudsman in accordance with complaints procedure.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of customer complaints investigated by the Ombudsman / Overall number of customer complaints received in relation to all Council services x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
None All Council Services Oracle CRM/Public Services Ombudsman for Wales Office/Social Services complaints database
Log of changes made to the definition or collection system
Description of change made Date of change
x
212
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M046 Percentage of black and ethnic minority members of the Vale Viewpoint.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Corporate and Customer Services PI owner Huw Isaac
Service Plan
Objective
To deliver seamless services to our customers
by working in partnership and engaging our
residents in decision making and service
improvement.
PI escalator
PI updater Robert Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The measure is used as an indicator of how representative the membership of the Vale Viewpoint is.
PI Definition
The percentage of members of the panel who describe themselves as black or in a minority ethnic group.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of members of the panel who describe themselves as being black or from an ethnic minority group / The total membership of the panel x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendment to sample size 24/11/14
x
213
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
RS/M047
Percentage of customers who are satisfied with the service they received from the Contact
Centre (C1V).
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Tony Curliss
Service Plan
Objective
To increase the number of customers who use
the lowest cost, most appropriate or their
preferred method for their enquiry.
PI escalator
PI updater Tony Curliss
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that services delivered meet customer expectations.
PI Definition
The percentage of customers who complete a survey that are satisfied with the service they receive from C1V.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
=Number of people who are satisfied with the service they received from the Contact Centre/ Total number of people who complete a survey X 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Transactions that are self-service transactions which are not undertaken by C1V.
Customers contacting C1V who complete a feedback survey.
IMPACT 360 software
Across all service areas.
Log of changes made to the definition or collection system
Description of change made Date of change
x
214
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M001 Percentage of service users visited within 20 working days of Financial Assessment for Residential/Nursing care being requested.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan Objective
To ensure that people have access to comprehensive information about Social Services and other forms of help and support, are appropriately signposted to help and supported by proportionate assessments, care and support plans and services which meet their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that service users are visited for a financial assessment within statutory timescales
PI Definition
Under the Social Care Charges (Wales) measure 2010, the statutory timescale for a visit for financial assessment is 20 days from the date of the request for a visit by the social worker.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of service users that have been visited within 20 working days of a financial assessment request being received for residential/nursing care / Total number of financial requests received x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non residential service users Residential Service users who request financial assessments
Community Care Finance
Log of changes made to the definition or collection system
Description of change made Date of change
x
215
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M002 Percentage of services users visited within 10 working days of Financial Assessment for
non-residential care services being requested.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Resources PI owner Carys Lord
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that service users are visited for a financial assessment within statutory timescales
PI Definition
Under the Social Care Charges (Wales) measure 2010, the statutory timescale for a visit for financial
assessment is 10 days from the date of the request for a visit by the social worker.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of service users that have been visited within 10 working days of a financial assessment request being received for non-residential care / Total number of financial requests received x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residential Service Users Non Residential service users who have requested a financial assessment
Community Care Finance
Log of changes made to the definition or collection system
Description of change made Date of change
x
216
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M003a
SS/M003b
The average number of working days between initial enquiry and completion of the care
plan, for specialist assessments.
The average number of working days between initial enquiry and completion of the care
plan, for non-specialist assessments.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure the timely completion of assessments following the initial enquiry.
PI Definition
Unified assessments guidance recommends that Local Authorities set standards for the timely completion of
assessments.
The enquiry is the first contact with the Authority to request a service.
A specialist assessment includes OT and mental health assessment
A non-specialist assessments is completed by the mainstream team (Integrated Assessment)
A care plan is a plan for care identifying how a service users needs will be met
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
SS/M003a = Total number of working days between initial enquiry and care plan completion for all new care plans completed during the year, including specialist assessments / Total number of new care plans completed during the year SS/M003b = Total number of working days between initial enquiry and care plan completion for all new care plans completed during the year, excluding specialist assessments / Total number of new care plans completed during the year
x
217
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Enquiries or assessments which do not progress to a care plan
Service users with a care plan E-Swift
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M004 The percentage of initial assessments that were completed during the year where there is
evidence that the child has been seen by a worker.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Rachel Evans
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of plan and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that children are seen by an experienced worker
PI Definition
This is a local variation of the statutory indicator SCC011a. An initial assessment is a brief assessment of each
child as outlined in the Assessment Framework. It is not always possible or appropriate for a qualified social
worker to visit the child but this is often undertaken by an experienced social care officer, supervised by a
qualified colleague.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= The number of initial assessments that took place during the year where the child has been seen by a worker / The number of initial assessments that took place during the year x 100
x
218
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Adults Children in Need E-Swift
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M005
SS/M006
The number of TeleV Packages provided throughout the year.
The number of TeleV Plus Packages provided throughout the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to comprehensive
information about Social Services and other forms
of help and support, and are appropriately
signposted to help and supported by proportionate
assessments, care and support plans, and services
which meet their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the number of TeleV and TeleV Plus packages provided in the period in order to assess demand
PI Definition
Telecare is assistive technology to allow people to remain in their homes. TeleV is a low level package and
TeleV Plus can be part of a more complex package of care
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
A count of service users in receipt of telecare from the first day of the period to the last
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All other service users Telev service users PNC
x
219
Log of changes made to the definition or collection system
Description of change made Date of change
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M007 The number of direct payments provided during the year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the number of service users accessing Direct Payments
PI Definition
Direct Payments are cash payments that can be made to people who currently receive services from Social Services or are eligible to receive services. They are then able to pay for their own care, either by employing their own personal
assistant(s) or contracting independently with a care agency.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of people receiving direct payments in the period
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All other service users Direct payment service users E-Swift
Log of changes made to the definition or collection system
Description of change made Date of change
x
220
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M008a
SS/M008b
SS/M008c
SS/M008d
SS/M008e
The number of Home Care packages provided for less than 5 hours per week.
The number of Home Care packages provided for 5-9 hours per week.
The number of Home Care packages provided for 10-19 hours per week.
The number of Home Care packages provided for more than 20 hours per week.
The total number of Home Care packages provided.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the number and size of home care packages, in order to assess demand and manage resources.
PI Definition
Packages of home care are those commissioned in order to help service user to remain in their own home. More
complex cases require more home care hours.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of packages in place in each category on the last day of the period
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Service users with a home care package
Other service users E-Swift
Log of changes made to the definition or collection system
Description of change made Date of change
x
221
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M009 Percentage of complaints dealt with within statutory timescales.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan
Objective
To ensure that people have access to comprehensive
information about Social Services and other forms
of help and support, and are appropriately
signposted to help and supported by proportionate
assessments, care and support plans, and services
which meet their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the timeliness of the responses to complaints
PI Definition
The Welsh Government sets the standard for the timescale for the resolution of complaints under its guidance.
The standards are currently:
Stage 1 – 2 days to acknowledge the complaint; followed by 10 days discussion with the relevant manager, with
a further 2 days following this meeting for the manager to respond in writing.
Stage 2 – 25 days from the date that the issues have been agreed with the complainant and the Independent
Investigator
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of complainants dealt with within statutory timescales / Total number of complaints x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Complaints escalated via MPs, AMs or members
All complaints about Social Services
Complaints database
Log of changes made to the definition or collection system
Description of change made Date of change
x
222
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M010 Percentage reduction in first time entrants to the Youth Justice System.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Rachel Evans
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Paula Barnett
PI updater Gemma Williams
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Reducing the number of children and young people entering the Youth Justice System is a priority outcome for both Westminster and Welsh Governments. Both Governments provide funding to ensure children and young people receive targeted early interventions with the aim of keeping them safe, reducing their risk of involvement in anti social behaviour and/or offending. The measure is also a key performance indicator for each Local Authority.
PI Definition
First Time Entrants – The data for this indicator comes from the Police National Computer and is broken down by
YOT for the years 2005/06 onwards. The annual figures are available at the end of the reporting period for the 12
months ending December 2014. The reduction is based on the previous year’s data.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of FTE Jan-Dec 2013/14 subtract Number of FTE Jan-Dec 2014/15 = reduction Reduction divide by Number of FTE Jan-Dec 2013/14 = rate of reduction Rate of reduction x 100 = percentage reduction
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people residing in the area but who are looked after by another authority
Vale looked after young people residing in another county
Police National Computer (PNC)
Log of changes made to the definition or collection system
Description of change made Date of change
x
223
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M011 Number of first time entrants to the Youth Justice System.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Rachel Evans
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Paula Barnett
PI updater Gemma Williams
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Reducing the number of children and young people entering the Youth Justice System is a priority outcome for both Westminster and Welsh Governments. Both Governments provide funding to ensure children and young people receive targeted early interventions with the aim of keeping them safe, reducing their risk of involvement in anti social behaviour and/or offending. The measure is also a key performance indicator for each Local Authority.
PI Definition
First Time Entrants – The data for this indicator comes from the Police National Computer and is broken down by
YOT for the years 2005/06 onwards. The annual figures are available at the end of the reporting period for the 12
months ending December 2015.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Exact number of first time entrants to the Youth Justice System
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Young people residing in the area but who are looked after by another authority
Vale looked after young people residing in another county
Police National Computer (PNC)
Log of changes made to the definition or collection system
Description of change made Date of change
x
224
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M012 Percentage of places on appropriate training courses made available to non-council
employees.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan
Objective
To have in place clear planning and
programme management processes, which are
identified in commissioning strategies and
annual commissioning plans and help to
ensure an appropriate range of services that
deliver equity of access, joined up services and
best value from a variety of providers with
defined proportionate budgets directed to
meeting service priorities.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To meet agreed guidelines from WAG that training courses should be available to non-Authority staff and to support Grant application.
PI Definition
Percentage of places on appropriate training courses made available to non-council employees.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of places on appropriate training courses made available to non-Council employees / Total number of places that are available on training courses x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Council Employees Non Council employees/ Organisations
SDMS
Log of changes made to the definition or collection system
Description of change made Date of change
x
225
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M013 Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract meeting in the financial year.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan
Objective
Through the Council working in coordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the number of contract meetings with funded providers as this is considered best practice with the Business Management and Innovation directorate.
PI Definition
Percentage of funded providers (outside of Community care and care homes) to receive a minimum 2 contract
meetings in financial year
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of contract meetings held with funded providers / Number of funded providers x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non-funded providers. Funded providers outside of community care and care homes.
Commissioning Team
Log of changes made to the definition or collection system
Description of change made Date of change
x
226
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M014 (IO2) The percentage reduction in home care hours required following a period of reablement
from VCRS. (IO2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Older people are encouraged to maintain and regain skills and capacities for independent living
PI Definition
The number of people whose home care hours reduce following a period of reablement services
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= (The number of home care hours provided at the start of a reablement service - The number of home care hours provided at the end of a reablement services) / The number of home care hours provided at the start of a reablement service. X 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Service users who have not received a re-ablement service during the period
Service users who have received a re-ablement service during the period
E-Swift social services system
Log of changes made to the definition or collection system
Description of change made Date of change
x
227
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M015a (IO2)
SS/M015b (IO2)
Current active telecare cases: TeleV (IO2)
Current active telecare cases: TeleV+ (IO2)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
People’s independence and healthy living are promoted and sustained for as long possible
PI Definition
People with a telecare services at the end of period
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of the number of telecare and telev plus users at the end of the period
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People not in receipt of telecare services
People in receipt of telecare services
PSN services
Log of changes made to the definition or collection system
Description of change made Date of change
x
228
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M016 (OA3) The number of telecare installations completed within one calendar month. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
Through the Council working in co-ordination
with other organisations, to ensure that people
are helped to achieve their best possible
outcome and that people at particular risk have
their wellbeing promoted and are safeguarded
from abuse and exploitation.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
People independence and healthy living are promoted and sustained for as long as possible
PI Definition
The number of telecare installations completed within one calendar month of the initial contact
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of days from the initial contact to installation : the result is the count of those under one calendar month
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People under 65 People over 65 PSN database
Log of changes made to the definition or collection system
Description of change made Date of change
x
229
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M017 (OA3) Number of people over 65 who are clients of Social Services who are provided with benefits
advice. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
People are well informed about benefits and financial choices
PI Definition
The number of people over 65 (who are social services clients) who are provided with benefits advice
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of people visited or contacted and provided with benefits advice
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People under 65 and non-social services clients
People over 65 who are SSD clients
Community Care Finance Team
Log of changes made to the definition or collection system
Description of change made Date of change
x
230
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M018 Number of new telecare users. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Peoples independence and healthy living are promoted and sustained for as long as possible
PI Definition
The number of people over 65 who are provided with new telecare services during the year
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of new users during the period
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People aged under 65 People over 65 C1V – PNC system
Log of changes made to the definition or collection system
Description of change made Date of change
x
231
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M019a (OA3) Rate per 1,000 population of over 65s who have had a UA assessment. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Older People are a encouraged to maintain and regain skills and capabilities for independent living
PI Definition
The number of people over 65 who have had a unified assessment per 1000 of the population over 65.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of people over 65 who have had a UA assessment/ population over 65 x 1000
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People under 65 People over 65 E-Swift Social services system
Log of changes made to the definition or collection system
Description of change made Date of change
x
232
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M019b (OA3) Rate per 1,000 population of over 65s who have had an OT assessment. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Older people are encouraged to maintain and regain skills and capabilities for independent living
PI Definition
The number of people over 65 who have had an OT assessment per 1000 of the population over 65
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of people over 65 who have had an OT assessment / population over 65 x 1000
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People under 65 People over 65 E-Swift Social Services system
Log of changes made to the definition or collection system
Description of change made Date of change
x
233
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M020 (OA3) Percentage of complaints received by or on behalf of people over 65, which have resulted in
service modification or improvement. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Carys Lord
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
People are valued and treated fairly in an inclusive way
PI Definition
Percentage of complaints received by or on behalf of people over 65, which have resulted in service modification
or improvement
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of complaints by or on behalf of people aged over 65 which have resulted in a service modification or improvement/ the number of complaints received during the period by or on behalf of people aged over 65 x 100.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Complaints from of on behalf of people under 65/ complaints not completed
Complaints from of on behalf of people over 65/ complaints completed
Complaints database
Log of changes made to the definition or collection system
Description of change made Date of change
x
234
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M021 (OA3) Number of adult service users receiving a direct payment. (OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
People are able to make informed choices about their lives
PI Definition
Number of adult service users receiving a direct payment during the period
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Count of the number of people who have received direct payments during the period
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
All service users who do not receive direct payments
Service users over 65 who receive direct payments
E-Swift social services system
Log of changes made to the definition or collection system
Description of change made Date of change
x
235
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
SS/M022 (OA3) Percentage of community supported clients receiving 20 hours or more care per week.
(OA3)
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Social Services PI owner Lance Carver
Service Plan
Objective
To ensure that people have access to
comprehensive information about Social
Services and other forms of help and support,
are appropriately signposted to help and
supported by proportionate assessments, care
and support plans and services which meet
their individual assessed needs.
PI escalator Julie Wordley
PI updater Jason Horton
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Peoples independence and healthy living are promoted and sustained for ass long s possible
PI Definition
Percentage of community supported clients receiving 20 hours or more care in the home per week.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
The number of people receiving more than 20 hours home care per weeks/ the number of people supported in the community (home care) x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
People receiving other services People receiving home care e-Swift Social Services system
Log of changes made to the definition or collection system
Description of change made Date of change
x
236
Service/
policy area
Social Care – Adults’ Services
Domain Access to Services
Reference SCA/C/F/018/04-002 (SCA/018)
Headline Responding to carer needs
Indicator
b) The percentage of carers of adults who had an assessment or
review of their needs in their own right during the year
c) The percentage of carers of adults who were assessed or re-
assessed in their own right during the year who were provided
with a service
Guidance The definition of a carer is taken from the Carers & Disabled
Children Act 2000 which states the act affects 'Carers (aged 16
and over) who provide or intend to provide a substantial amount
of care on a regular basis for another individual aged 18 or
over’.
A carer is a person who provides regular and substantial care
(under no formal arrangement), for a relative, friend or
neighbour who is unable to manage at home without help
because they are frail, sick, elderly or disabled by physical or
mental health.
For the purposes of this indicator the above definition should be
used, but only those carers aged 18 or over known to Social
Services should be included.
Exclude:
Paid care workers
Volunteers from a voluntary organisation
Guidance from ‘Creating a Unified and Fair System for
Assessing and Managing Care’.
There is no definition in the Act of substantial and regular care.
It is a matter of professional practice to identify the impact of
the caring role on the carer in light of the carer's age, general
health, employment status, interests and other commitments.
Key factors relevant in deciding the impact of the caring role on
the carer are the sustainability of the caring role and the extent
of risk to the sustainability of that role. Issues relevant to
identifying sustainability of the caring role are autonomy, health
and safety, managing daily routines and involvement.
It is possible for a client to have more than one carer, and for a
carer to additionally be a client in his or her own right.
237
For the purposes of this indicator we are including both new and
existing carers. As such, the indicator counts:
Assessments, and subsequent service provision, for new
carers, and;
Reviews of carer’s needs, and service provision resulting from
any necessary re-assessments, for existing carers.
The Carers & Disabled Children Act 2000 states that ‘The local
authority must carry out such an assessment if it is satisfied that
the person cared for is someone for whom it may provide or
arrange for the provision of community care services.’, as
defined above.
Carers have a right to an assessment and review of their needs
even where the person cared for has refused an assessment for,
or the provision of, community care services.
Please note, for an assessment to be in the carer’s ‘own right’,
all information recorded should relate to individuals in their role
and needs as a carer. The UA carer’s domain should not be
included as a carer’s assessment in their own right.
A carer’s service is a service provided to a carer for a carer
following a carer’s assessment in their own right. Include
services provided or commissioned by social services (or the
health board under section 33 arrangements). Exclude respite
care.
Calculation Part b)
Numerator: The number of carers (of adults) aged 18 or over
known to Social Services who were assessed or re-assessed in
their own right during the year
Denominator: The number of carers (of adults) aged 18 or over
known to Social Services who were offered an assessment or
review of their needs in their own right during the year
Formula: Numerator x 100
Denominator
Part c)
Numerator: The number of carers (of adults) aged 18 or over
known to Social Services who were assessed or re-assessed in
their own right during the year who were provided with a service
Denominator: The number of carers (of adults) aged 18 or over
known to Social Services who were assessed or re-assessed in
their own right during the year
238
Formula: Numerator x 100
Denominator
Data Source PM2 return Decimal Place 1
Explanation Providing support for carers is an important element of
delivering effective social care.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
Service/policy area Social Care – Children’s Services
Domain Service Quality
Reference SCC/C/F/010/03-005 (SCC/010)
Headline Re-referral rates
Indicator The percentage of referrals that are re-referrals within 12
months
Guidance A referral is defined as a request for services to be provided
by a social service department where the case is not
already open.
A re-referral for the purpose of this indicator is where a
case has been closed or a decision not to proceed to initial
assessment on a referral has been made; and a referral on
that same case occurs within 12 months of the previous
referral to the same local authority.
The 12-month period starts from the date on which the
previous referral was received and ends on the date the
most recent referral was received.
Calculation Numerator: Number of referrals during the year that were
re-referrals.
Denominator: Total number of referrals during the year
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation This provides an indication of the effectiveness of
assessment and intervention.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
239
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/020/02-013 (SCC/020)
Headline Promoting Health and Wellbeing
Indicator The percentage of looked after children who have had their
teeth checked by a dentist during the year
Guidance Looked after children are those children who are looked
after by the local authority i.e. they are either in the care of
the local authority or provided with accommodation by the
local authority, as per the Children Act 1989.
Include all children looked after continuously for at least 12
months prior to 31 March.
Exclude:
Children who are looked after under a series of short term
placements
Calculation Numerator: The number of looked after children who had
been looked after continuously for at least 12 months prior
to 31 March who have had their teeth checked by a dentist
during the year
Denominator: The number of children looked after
continuously for at least 12 months prior to 31 March
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation Regular dental checks are an important component of
promoting and safeguarding the health of children.
Disaggregation Disaggregation should be considered to suit local context
and knowledge
240
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/022/03-016 (SCC/022)
Headline Looked after pupil attendance
Indicator
a) The percentage attendance of looked after pupils whilst in
care in primary schools
b) The percentage attendance of looked after pupils whilst in
care in secondary schools
Guidance Looked after children are those children who are looked
after by the local authority i.e. they are either in the care of
the local authority or provided with accommodation by the
local authority, as per the Children Act 1989.
Include all children looked after by the authority regardless
of the authority in which they are educated.
Exclude:
Children who are looked after under a series of short
term placements
Full time special school pupils
Attendance is classed as being present or on approved
educational activities.
Where pupils are dual registered at a mainstream school
and a special school or PRU, the mainstream school should
record the pupil’s attendance at the alternative setting in
the attendance register. Subject to the school verifying that
the pupil did attend at the alternative setting these sessions
may be counted as having a meaning of ‘present’ for the
purposes of this indicator.
The percentage of attendance is calculated by deducting the
percentage absent (both authorised absences and
unauthorised) from 100%.
The absence percentage is calculated based on the number
of sessions missed by all looked after pupils whilst in care.
There are two sessions a day – morning and afternoon. The
total number of sessions possible for all pupils is calculated
by multiplying the number of possible sessions during the
academic year by the number of pupils on roll at schools at
the time of the annual schools census in January of the
relevant academic year.
Exclude any sessions when the school was only open for
staff or was not open for staff and pupils due to
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uncontrollable circumstances such as extreme weather.
Part a)
The percentage of looked after pupil attendance should be
reported for all pupils of compulsory school age, i.e. those
aged 5 or over as at the 31 August preceding the reporting
school year who have been looked after during the academic
year. Include only those sessions missed whilst the pupil
was in care.
Part b)
The percentage of pupil attendance is measured for all
pupils aged 15 or under at 31 August preceding the
reporting school year who have been looked after during the
academic year. Include only those sessions missed whilst
the pupil was in care.
Secondary pupil attendance is counted from the start of the
school year and ending on the date of the late May Bank
holiday.
Calculation Part a)
Numerator: The total number of sessions missed by looked
after children in primary schools in the most recent school
year whilst looked after.
Denominator: The total number of sessions looked after
children in primary schools could have attended in the most
recent school year whilst looked after.
Formula: 1 - Numerator x 100
Denominator
Part b)
Numerator: The total number of sessions missed by looked
after children in secondary schools in the most recent school
year whilst looked after.
Denominator: The total number of sessions looked after
children in secondary schools could have attended in the
most recent school year whilst looked after.
Formula: 1 – Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation Consistent school attendance is crucial in ensuring that
children maximise their life chances.
Disaggregation Disaggregation should be considered to suit local context
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and knowledge.
Service/policy area Social Care – Children’s Services
Domain Service Quality
Reference SCC/C/F/024/05-018 (SCC/024)
Headline Effective planning for education
Indicator The percentage of children looked after during the year with
a Personal Education Plan within 20 school days of entering
care or joining a new school in the year ending 31 March
Guidance Every looked after child should have a Personal Education
Plan (PEP) which ensures access to services and support,
contributes to stability, minimises disruption and broken
schooling, signals particular and special needs, establishes
clear goals and acts as a record of progress and
achievement.
The PEP should be sensitive to the diverse needs of looked
after children and should focus on the action that is
required for them to fulfil their potential. Plans should set
clear objectives or targets for the young person which
relate to academic achievement as well as other personal
and, if appropriate, behavioural targets and details of who
will action the plan with timescales for action and review.
Looked after children are those children who are looked
after by the local authority i.e. they are either in the care of
the local authority or provided with accommodation by the
local authority, as per the Children Act 1989.
Exclude:
Children who are looked after under a series of short
term placements
Occasions where a child ceases to be looked after within
20 school days of becoming looked after or joining a new
school
Include all children of compulsory school age.
A child is of compulsory school age from the start of the
term following their fifth birthday until the last Friday in
June in the school year in which the child reaches the age of
16.
Each time a child in this age group becomes looked after or,
if already looked after, changes school, there should be a
Personal Education Plan in place within 20 school days.
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Calculation Numerator: The number of times children looked after
during the year had a Personal Education Plan within 20
school days of entering care or joining a new school in the
year ending 31 March
Denominator: The number of times a child enters care
during the year or, for children already looked after, the
number of times a child who is looked after joins a new
school during the year ending 31 March
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation Consistent school attendance is crucial in ensuring that
children maximise their life chances.
Disaggregation Disaggregation should be considered to suit local context
and knowledge
Service/policy area Social Care – Children’s Services
Domain Access to Services
Reference SCC/C/F/030/03-023 (SCC/030)
Headline Services for young carers
Indicator
a) The percentage of young carers known to Social Services
who were assessed
b) The percentage of young carers known to Social Services
who were provided with a service
Guidance Guidance relating to young carers states that:
‘A “young carer” is someone aged under 18 who takes
responsibility for someone who is ill, disabled, elderly,
experiencing mental distress or affected by substance use,
or substantial responsibility for caring for a sibling.
Include only those young carers who became known to
Social Services during the year and were assessed.
A Young Carer may be from any family. They may be the
person providing all of the care but may also help someone
else to provide the care.
Care is not only the things that people can see, like
changing bandages, helping someone to use the toilet or
have a wash, but it’s also about how you feel or think
because of your care role.’
For further information see the Carers and Disabled Children
Act 2000.
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Part a)
Include:
initial assessments:
core assessments: and
carer’s assessments.
Calculation Part a)
Numerator: The number of young carers known to Social
Services who were assessed during the year.
Denominator: The number of young carers known to Social
Services during the year.
Formula: Numerator x 100
Denominator
Part b)
Numerator: The number of young carers known to Social
Services who were provided with a service during the year.
Denominator: The number of young carers known to Social
Services during the year.
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation It is important that young carers are identified, assessed
and have their needs met.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
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Service/policy
area
Social Care – Children’s Services
Domain Service Quality
Reference SCC/C/F/034/04-010 (SCC/034)
Headline Timely reviews of Child Protection Register cases
Indicator The percentage of child protection reviews carried out within
statutory timescales during the year
Guidance For a definition of children on the Child Protection Register
see All Wales Child Protection Procedures 2008.
Only children whom the local authority is supervising should
be included. Exclude children from other areas on the Child
Protection Register for notification purposes only.
A review should consider the child’s safety, health and
development against the intended outcomes set out in the
child protection plan. The review should be recorded in
writing.
The statutory timescales for reviewing the cases of children
on the Child Protection Register is outlined in ‘All Wales Child
Protection procedures 2008’ section 3.24.2:
The first review child protection conference should be held
within three months of the initial child protection conference.
Further reviews should be held at intervals of no more than
six months for as long as the child’s name remains on the
child protection register.
In the case of unborn children, the first review should be held
within 3 months of the child’s name being placed on the CPR,
that is, at birth.
Please note, each child from a family conference should be
counted as receiving their own review. Although the reviews
may all take place at the same time, each child's needs
should be considered separately.
For example, you have a family of 5 children and they have 2
family conferences during the year where all the children's
needs are reviewed, for the purpose of this indicator they
would be recorded as 10 separate reviews.
Calculation Numerator: The number of reviews of children on the Child
Protection Register due in the year that were carried out
within the statutory timescales.
Denominator: The number of reviews of children on the
Child Protection Register that were due in the year.
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Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation Timely reviews are essential as part of effective care planning
in order to safeguard and promote the welfare of children.
Disaggregation Disaggregation should be considered to suit local context and
knowledge
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/035/02-019 (SCC/035)
Headline Key Stage 2 Assessments
Indicator The percentage of looked after children eligible for
assessment at the end of Key Stage 2 achieving the Core
Subject Indicator, as determined by Teacher Assessment
Guidance Eligible for assessment refers to those looked after pupils
who were on roll in a local authority maintained school in
the previous year when Teacher Assessments were finalised
and in the final year of Key Stage 2.
Include all eligible looked after children who have been
looked after for more than 12 months at 31 March
irrespective of their education setting or location.
Exclude children in respite care.
Achieving the Key Stage 2 Core Subject Indicator means
achieving level 4 or above in each of the core National
Curriculum subjects of English or Welsh (first language),
Mathematics and Science in combination.
Teacher Assessments are used to record pupils’ attainment
at the end of Key Stage 2 in local authority maintained
schools.
Exclude pupils who have been identified in the National Data
Collection (NDC) as having arrived from a non-English or
non-Welsh based education system. The criteria used to
identify “eligible” pupils is that:
the pupil’s first language is not English or Welsh;
the pupil has arrived from a non-English or non-Welsh-
based education system; and
arrived in the UK on or after the start of the previous
school year.
For example, pupils reaching the end of a key stage in
summer 2010 could be eligible for this status if they arrived
in the UK on or after 1 September 2008.
Registering pupils as having arrived from a non-English or
non-Welsh based education system remains the
responsibility of headteachers. Those pupils registered as
such will not be included in the results for any subject. i.e.
247
once a pupil is registered as having arrived from a non-
English or non-Welsh based education system, their results
will be discounted from any local authority level
performance while that status is applicable.
These pupils should be excluded from both the numerator
and denominator
All other pupils including those from Special schools and
pupil referral units should be included in this PI regardless of
the outcome.
Calculation Numerator: The number of looked after children eligible for
assessment at the end of Key Stage 2 achieving the Core
Subject Indicator, as determined by Teacher Assessment
Denominator: The total number of looked after children
eligible for assessment at the end of Key Stage 2
Formula: Numerator x 100
Denominator
Data Source PM1
return
Explanation Educational attainment is an important element in the
development of a child. It is important that children who are
looked after by local authorities are supported to reach their
educational potential and are given the same opportunities
as children who are not looked after.
Disaggregation Disaggregation should be considered to suit local context
and knowledge. These are some areas to consider:
Children with learning difficulties
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/036/02-020 (SCC/036)
Headline Key Stage 3 Assessments
Indicator The percentage of looked after children eligible for
assessment at the end of Key Stage 3 achieving the Core
Subject Indicator, as determined by Teacher Assessment
Guidance Eligible for assessment refers to those looked after pupils
who were on roll in a local authority maintained school in
the previous year when Teacher Assessments were finalised
and in the final year of Key Stage 3.
Include all eligible looked after children who have been
looked after for more than 12 months at 31 March
irrespective of their education setting or location.
Exclude children in respite care.
Achieving the Key Stage 3 Core Subject Indicator means
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achieving level 5 or above in each of the core National
Curriculum subjects of English or Welsh (first language),
Mathematics and Science in combination.
Teacher Assessments are used to record pupil’s attainment
at the end of Key Stage 3 in local authority maintained
schools.
Exclude looked after pupils who have been identified in the
National Data Collection (NDC) as having arrived from a
non-English or non-Welsh based education system. The
criteria used to identify “eligible” pupils is that:
the pupil’s first language is not English or Welsh;
the pupil has arrived from a non-English or non-Welsh-
based education system; and
arrived in the UK on or after the start of the previous
school year.
For example, pupils reaching the end of a key stage in
summer 2010 could be eligible for this status if they arrived
in the UK on or after 1 September 2008.
Registering pupils as having arrived from a non-English or
non-Welsh based education system remains the
responsibility of headteachers. Those pupils registered as
such will not be included in the results for any subject. i.e.
once a pupil is registered as having arrived from a non-
English or non-Welsh based education system, their results
will be discounted from any local authority level
performance while that status is applicable.
These pupils should be excluded from both the numerator
and denominator
All other pupils including those from Special schools and
pupil referral units should be included in this PI regardless
of the outcome.
Calculation Numerator: The number of looked after children eligible for
assessment at the end of Key Stage 3 achieving the Core
Subject Indicator, as determined by Teacher Assessment.
Denominator: The total number of looked after children
eligible for assessment at the end of Key Stage 3
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 2
Explanation Educational attainment is an important element in the
development of a child. It is important that children who are
249
looked after by local authorities are supported to reach their
educational potential and are given the same opportunities
as children who are not looked after.
Disaggregation Disaggregation should be considered to suit local context
and knowledge. Some areas to consider are:
Children with learning difficulties
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/039/02-011 (SCC/039)
Headline Health assessments for looked after children
Indicator The percentage of health assessments for looked after
children due in the year that have been undertaken
Guidance A health assessment is a comprehensive assessment of a
child’s physical, emotional and mental health, including the
child’s family’s health history.
Looked after children are those children who are looked after
by the local authority i.e. they are either in the care of the
local authority or provided with accommodation by the local
authority, as per the Children Act 1989.
Include:
Children who are looked after under a series of short term
placements
All children should have a health assessment within 4 weeks
of becoming looked after, unless an assessment has been
carried out within the last 3 months. Thereafter:
Children under 5 should have a health assessment at
least every 6 months
Children aged 5 or over should have a health assessment
at least every 12 months
Health assessments must be carried out by a registered
medical practitioner (RMP) or registered nurse.
Health assessments of children who are looked after under a
series of short term placements can be included as
undertaken if they have been instigated by someone other
than the local authority e.g. their school, providing this is
done within the 3 months preceding the due date.
For further information see ‘Towards a Stable Life and
Brighter Future’, which was published by the Welsh
Assembly Government in June 2007 and contains all the
relevant regulations and legislation documents.
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Calculation Numerator: The number of health assessments for looked
after children due in the year that have been undertaken
Denominator: The number of health assessments for
looked after children due to be undertaken in the year
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation It is important that health of looked after children is
regularly assessed to safeguard and promote their well
being.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/040/02-012 (SCC/040)
Headline Promoting Health and Wellbeing
Indicator The percentage of placements started during the year where
the child is registered with a provider of general medical
services within 10 working days of the start of the
placement
Guidance A placement is the provision of accommodation for a child.
Looked after children are those children who are looked
after by the local authority i.e. they are either in the care of
the local authority or provided with accommodation by the
local authority, as per the Children Act 1989.
Exclude:
Children who are looked after under a series of short
term placements
Placements that do not last 10 working days
The Placement of Children and Miscellaneous Amendments
(Wales)
Regulations 2007 state that responsible authorities must
ensure that looked after children are registered with a GP
within 10 working days of the date of placement.
Include instances where a child has been able to remain
registered with the same doctor as a previous placement.
There may be reasons why this is appropriately a temporary
registration, but wherever possible registrations should be
on a permanent basis and in any event temporary
registration should be no longer than 3 months.
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Calculation Numerator: The number of placements started during the
year where the child is registered with a provider of general
medical services within 10 working days of the start of the
placement
Denominator: The number of placements started during
the year
Formula: Numerator x 100
Denominator
Data Source PM1 return Decimal Place 1
Explanation Access to general medical services is important for all
children.
Service/policy area Social Care – Children’s Services
Domain Strategic Outcomes
Reference SCC/C/F/044/01-017 (SCC/044)
Headline Ensuring continuity of education for looked after
children
Indicator The average number of days spent out of school on fixed-
term exclusions for children looked after who were excluded
during the previous academic year
Guidance Looked after children are those children who are looked
after by the local authority i.e. they are either in the care of
the local authority or provided with accommodation by the
local authority, as per the Children Act 1989.
Include all children looked after by the local authority even
if they are educated in a different authority.
Exclude:
Children who are looked after under a series of short
break placements
Those pupils whose exclusion is yet to be considered by
the Governing Body’s Discipline Committee or whose
exclusion has been overturned by an Independent Appeal
Panel
Include:
Children who have been looked after for more than 12
months at 31 March irrespective of their education setting or
location.
For the purposes of this PI a child is of school age if they
were in years 1 – 11 inclusive in the previous academic year
Include only those children of school age.
Include only those exclusions that occurred while the child
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was being looked after.
Part b)
A fixed-term exclusion means that a definite date of return
to the same school has been given.
The exclusion period can last between 0.5 and 45 school
days, although short-term exclusions are considered to be
more effective in providing sanctions whilst at the same
time allowing pupils to be more easily reintegrated to
schools. Include any half day fixed term exclusions.
Exclude lunchtime exclusions.
The number of school days spent out of school should be
counted from the next school session following the head
teacher’s decision to exclude to the agreed date given to the
pupil to return to school.
Calculation Part b)
Numerator: The total number of days for which looked
after children of school age were excluded through fixed-
period exclusions during the previous academic year
Denominator: The number of school age children looked
after at 31 March who had been continuously looked after
for more than 12 months and had a fixed-period exclusion
at any time during the previous academic
Formula: Numerator
Denominator
Data Source PM1 return Decimal Place 1
Explanation Consistent school attendance is crucial in ensuring that
children maximise their life chances.
Disaggregation Disaggregation should be considered to suit local context
and knowledge.
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Service/policy area Social Care - Youth Justice
Domain Access to Services
Reference SCY/C/F/001/01-001 (SCY/001)
Headline Engagement in education training and employment for children
and young people in the youth justice system
Indicator The percentage change in the average number of hours of
suitable education, training or employment children and young
people receive while within the youth justice system by:
a) Children and young people of statutory school age
b) Young people above statutory school age.
Guidance Young people are those aged 10-17.
The Education, Training or Employment (ETE) cohort includes
all young people ending a relevant community penalty (see the
Youth Justice glossary) or the community element of a
custodial sentence, during the year.
Suitable education and training entails face-to-face contact
between a teacher or instructor and a young offender, and
includes time spent receiving:
Education in a mainstream school or college;
Education in another institution such as a special school or
pupil referral unit;
Home tuition;
Work-related or work-based training.
Reference should be made to the Youth Justice Board’s (YJB)
counting rules for quality criteria which must be met in order to
count a specific education provision as suitable.
Suitable employment entails:
Full-time, part-time, temporary or agency work or work
experience, including periods of paid holiday or leave under a
contract of employment.
Do not include:
Distance, online or self-supported learning unless this is so
closely supervised as to allow the number of hours to be
accurately recorded;
Medical and similar interventions such as CAMHS or
substance misuse treatment;
Counselling, anger management and meetings with social
services or youth services staff or similar;
Time spent on outdoor, leisure or sporting activities unless
also part of a programme of ETE as defined above;
Time awaiting a work placement or offer of employment,
including from an employment agency.
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The average number of hours ETE received by the young
people in the cohort is calculated for both the week before the
start of their court order and the week before the end of their
court order. The difference in these averages is expressed as a
percentage of the average hours before the start of their court
order.
If a young person enters or leaves the system under the
following circumstances, count the number of hours of ETE
received in the last actual full week of provision:
s/he is on holiday (except when employed – see above);
and/or
s/he is incapable of receiving ETE for health reasons (e.g.
pregnancy or hospitalisation); and/or
an educational/training institution or employer is closed for a
holiday or otherwise.
Where the week before the start of the court order or last
calendar week of the young person’s court order contains one
or more public holiday, disregard it and count provision in the
last full working week instead.
Calculation Part a)
Numerator: The difference in the average number of hours of
ETE per week received by all young people of statutory school
age in the cohort between the start of their court order and the
end of their court order.
The numerator is calculated as (W-X), where:
W = The average number of hours ETE per week received by
all young people of statutory school age in the cohort in the
last week of their court order.
X = The average number of hours ETE per week received by all
young people of statutory school age in the cohort, during the
week before the start of their court order.
Denominator: The average number of hours ETE per week
received by all young people of statutory school age in the
cohort, during the week before the start of their court order.
Formula: Numerator x 100
Denominator
Part b)
Numerator: The difference in the average number of hours ETE
per week received by all young people above statutory school
255
age in the cohort between the start of their court order and the
end of their court order.
The numerator is calculated as (Y-Z), where:
Y = The average number of hours ETE per week received by all
young people above statutory school age in the cohort in the
last week of their court order.
Z = The average number of hours ETE per week received by all
young people above statutory school age in the cohort, during
the week before the start of their court order.
Denominator: The average number of hours ETE per week
received by all young people above statutory school age in the
cohort, during the week before the start of their court order.
Formula: Numerator x 100
Denominator
Data Source YJB quarterly
data returns
Decimal Places 1
Explanation This indicator measures the extent to which youth justice
services are successful in brokering access to ETE for young
people in the youth justice system.
The aim is to secure an increase in the average provision of
ETE to young people who offend.
Disaggregation Disaggregation should be considered to suit local context and
knowledge. These are some areas to consider:
Gender
Ethnicity
Age
Any other characteristics which reflect local circumstances
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Service/policy area Youth Justice
Domain Strategic Outcomes
Reference SCY/C/F/002/01-002 (SCY/002)
Headline Access to suitable accommodation for children and
young people in the youth justice system.
Indicator The percentage point change in the proportion of children
and young people in the youth justice system with suitable
accommodation:
a) at the end of their court order compared with before
the start of their court order
b) upon their release from custody compared with
before the start of their custodial sentence
Guidance Young people are those aged 10-17.
For the purposes of this indicator ‘Suitable accommodation’
is defined according to:
i) The Children (Leaving Care) (Wales) Regulations 2001.
Section 11(2) states ’For the purposes of section 23B(10),
“suitable accommodation” means accommodation:
(a) which so far as reasonably practicable is suitable for the
child in the light of the child's needs, including health needs;
(b) in respect of which the responsible local authority has
satisfied itself as to the character and suitability of the
landlord or other provider;
(c) in respect of which the responsible local authority has so
far as reasonably practicable taken into account the child's:
(i) wishes and feelings; and
(ii) educational, training or employment needs.
ii) The criteria set out in the Welsh Government
Homelessness (Suitability of Accommodation) (Wales) Order
2006.
Although this legislation does not prescribe rules for deciding
whether a particular type of accommodation is suitable or
unsuitable; it allows practitioners to make a professional
judgement based on the individual needs and circumstances
of each young person.
Therefore accommodation may only be deemed to be
suitable if:
1. The support needs of the individual young person are
being met in order to assist them to sustain the
accommodation.
2. Where appropriate, there is a clear strategy to assist the
young person to move on towards independent living.
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For part a) the accommodation cohort includes all those
ending a relevant community penalty or the community
element of a custodial sentence.
For part b) the accommodation cohort includes all those
completing a custodial sentence.
For both parts, count the number of young people in the
relevant cohort with suitable accommodation at the end of
either their court order or custodial element. This is then
compared with the number of young people who had
suitable accommodation before the start of their court order
or custodial element.
Calculation Part a)
Numerator: The difference in the number of offenders in
the cohort in suitable accommodation at the end of their
court order compared to the number in suitable
accommodation before the start of their court order
The numerator is calculated as W – X where:
W = The total number of children and young people in the
cohort in suitable accommodation at the end of their court
order
X = The total number of children and young people in the
cohort in suitable accommodation before the start of their
court order
Denominator: The total number of children and young
people ending a relevant community penalty or the
community element of a custodial sentence
Formula: Numerator x 100
Denominator
Part b)
Numerator: The difference in the number of children and
young people in suitable accommodation upon release from
custody compared to number in suitable accommodation
before the start of their court order.
The numerator is calculated as Z – Y, where:
Z = the total number of children and young people ending a
258
custodial sentence during the year with suitable
accommodation upon release from custody.
Y = the total number of children and young people ending a
custodial sentence during the year in suitable
accommodation before the start of their court order
Denominator: The total number of children and young
people ending a custodial sentence in the year
Formula: Numerator x 100
Denominator
Data Source YJB quarterly
data returns
Decimal Places 1
Explanation This indicator measures the extent to which youth justice
services are successful in brokering access to suitable
accommodation for young people in the youth justice
system.
The aim is to secure an increase in the provision of suitable
accommodation to children and young people during their
sentences compared to the start of their sentences.
Disaggregation Disaggregation should be considered to suit local context
and knowledge. These are some areas to consider:
Gender
Ethnicity
Age
Any other characteristics which reflect local
circumstances.
259
Service/policy
area
Youth Justice
Domain Access to Services
Reference SCY/C/F/003/01-003 (SCY/003)
Headline Access to appropriate specialist assessment and
treatment services for children and young people in
the youth justice system with identified substance
misuse needs.
Indicator The percentage:
a) of children and young people in the youth justice
system identified via screening as requiring a
substance misuse assessment that commence the
assessment within five working days of referral; and
b) of those children and young people with an identified
need for treatment or other intervention, who receive
that within ten working days of the assessment.
Guidance Young people are those aged 10-17.
For part a) the substance misuse cohort should include all
children and young people in the youth justice system
identified via screening as requiring a substance misuse
assessment.
For part b) the substance misuse cohort includes any young
person who has been identified through assessment as
having a need for substance misuse treatment or intervention
during the year.
For the purposes of this indicator:
‘substance’ refers to illicit or illegal drugs, alcohol, volatile
substances (gas, glue and solvents), over the counter
medicines and prescription medicines.
Asset is stipulated by the YJB as the main tool to be used
by Youth Offending Teams (YOTs) to screen and assess
young people for substance misuse.
For part a) the number of working days should be counted
from the date of the referral to the data that the substance
misuse assessment commences. For part b) the number of
working days should be counted from the date of the
substance misuse assessment to the date that the
treatment/intervention processes begin.
A young offender is deemed to have been assessed, or to
have received treatment / intervention, within the specified
timescale if the assessment / treatment / intervention
processes begin within that timescale, regardless of when
these processes end.
260
Exclude appointments for screening, treatment or
intervention which are made or offered, but which a young
offender does not attend, regardless of the reason for non-
attendance.
Calculation Part a)
Numerator: The number of children and young people in the
youth justice system identified, via screening, as requiring a
substance misuse assessment who received a substance
misuse assessment within 5 working days of the referral
Denominator : The number of children and young people in
the youth justice system identified via screening as requiring
a substance misuse assessment
Formula: Numerator x 100
Denominator
Part b)
Numerator: The number of children and young people who
receive treatment or interventions for substance misuse
within 10 working days of a substance misuse assessment
Denominator: The number of children and young people
who are identified through assessment as having a need for
substance misuse treatment or intervention
Formula: Numerator x 100
Denominator
Data Source YJB quarterly
data returns
Decimal Places 1
Explanation This indicator measures the provision of screening and
appropriate treatment to children and young people in the
youth justice system with substance misuse issues. All young
people entering the youth justice system should be screened
for substance misuse. Those that are identified with needs
should receive an appropriate specialist assessment within
five working days and, following the assessment, they should
receive early intervention and treatment services they
require within ten working days.
Disaggregation Disaggregation should be considered to suit local context and
knowledge. These are some areas to consider:
Gender
Ethnicity
Age
Any other characteristics which reflect local circumstances.
261
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M003 Percentage of people satisfied with cleanliness standards.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Clifford Parish
Service Plan
Objective
To maintain the standard of cleanliness and
visual appearance of the local environment.
PI escalator
PI updater Clifford Parish
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Forms part of the annual Public Opinion Survey. General impressions of a Council’s performance are influenced by services which are highly visible to the public, therefore high cleanliness standards are a vital work area to monitor.
PI Definition
Satisfaction survey to be carried out on whether residents consider that the local authority has fulfilled its duty to
keep relevant land clear of litter and refuse. ‘Relevant land’ is defined in S.86 of the Environmental Protection Act
1990.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Surveys are managed and undertaken by the Corporate Consultation Officers and SNAP survey software is used to process the raw data.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendment to sample size 24/11/14
x
262
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M005 Percentage of customers satisfied with the condition of roads.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Mike Clogg
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Mike Clogg
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
There is a general concern about the condition of the main parts of the highway infrastructure – primarily the condition of the roads and footpaths. This indicator seeks to determine if the ‘customers’ of (a) roads and (b) footways are satisfied with the overall condition.
PI Definition
There are two elements to data gathering:
A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor.
This is channelled through the Council’s Consultation Officer and the Citizens Panel database is utilised to
ensure the widest mix of participants. Results are published in an annual report.
User satisfaction forms: These are available from selected Council offices and include a range of questions
about a specific service. The questions and response options are common to the public opinion survey so results
can be utilised in the final report.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Surveys are managed and undertaken by the Corporate Consultation Officer and SNAP survey software is used to process the raw data.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non Vale residents / visitors All Vale residents / visitors Survey/ user satisfaction forms
Log of changes made to the definition or collection system
Description of change made Date of change
Sections completed to identify what/who is excluded/ included in the definition and where the information is obtained.
14th
January 2015
x
263
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M006 Percentage of customers satisfied with the condition of pavements.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Mike Clogg
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Mike Clogg
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
This is a general concern about the condition of the main parts of the highway infrastructure – primarily the condition of the roads and footpaths. This indicator seeks to determine if the ‘customers’ of (a) roads and (b) footways are satisfied with the overall condition.
PI Definition
There are two elements to data gathering:
A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor:
This is channelled through the Council’s Consultation Officer and the Citizens Panel database is utilised to
ensure the widest mix of participants. Results are published in an annual report.
User satisfaction forms: These are available from selected Council offices and include a range of questions
about a specific service. The questions and response options are common to the public opinion survey so results
can be utilised in the final report.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Surveys are managed and undertaken by the Corporate Consultation Officer and SNAP survey software is used to process the raw data.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non Vale residents / visitors All Vale residents / visitors Survey/ user satisfaction forms
Log of changes made to the definition or collection system
Description of change made Date of change
Sections completed to identify what/who is excluded/ included in the definition and where the information is obtained.
14th
January 2015
x
264
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M007 Number of dropped crossing points provided for community use
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Ken Evans
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator Michael Clogg
PI updater Ken Evans
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To measure the councils performance in the provision of disabled crossings and bench mark with other councils
PI Definition
To measure the construction of Disabled Crossings for community use
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Number of crossings constructed
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
n/a n/a From the Highway Maintenance disabled crossings data base
Log of changes made to the definition or collection system
Description of change made Date of change
x
265
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M009a
VS/M009b
The total number of successful third party claims against the Council for trips and falls
(footway claims).
The total number of successful third party claims against the Council for vehicle damage
(carriageway claims).
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Mike Clogg
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Dave Mason/Geraint
Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor successful third party claims against the council for trips and falls to ensure that inspection maintenance and repair procedures for footways and carriageways are effective and being achieved.
PI Definition
The data is derived from monitoring and recording actual insurance claims submitted against the council in
relation to trips, falls and vehicle damage on the adopted highway.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
All data is compiled and managed by the councils Insurance Section in Resource Management. The data is derived from the council’s JCAD systems database.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Persons not submitting valid insurance claims
All Vale residents / visitors submitting valid insurance claims
Actual insurance claims
Log of changes made to the definition or collection system
Description of change made Date of change
Section 2; purpose of measure & PI definition updated
5th December 2014
Sections completed to identify what/who is excluded/ included in the definition and where the information is obtained.
14th
January 2015
x
266
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M010a
VS/M010b
The total cost of successful third party claims against the Council for trips and falls (footway
claims).
The total cost of successful third party claims against the Council for vehicle damage
(carriageway claims).
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Mike Clogg
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Dave Mason/Geraint
Jones
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To monitor the cost of successful third party claims against the council for trips and falls to ensure that inspection maintenance and repair procedures for footways and carriageways are effective and being achieved.
PI Definition
The data is derived from monitoring and recording actual cost of insurance claims submitted against the council
in relation to trips, falls and vehicle damage on the adopted highway.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
All data is compiled and managed by the councils Insurance Section in Resource Management. The data is derived from the council’s JCAD systems database.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Persons not submitting valid insurance claims
All Vale residents / visitors submitting valid insurance claims
Actual insurance claims
Log of changes made to the definition or collection system
Description of change made Date of change
Section 2; purpose of measure & PI definition updated
5th December 2014
Sections completed to identify what/who is excluded/ included in the definition and where the information is obtained.
14th
January 2015
x
267
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M011 Percentage of safety inspections that were completed on time.
P.I. Frequency and type (mark relevant box)
Annual x Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
Is to ensure the vehicle are compliant with transport legislation also the authority remains within conditions of the ‘O’ licence.
PI Definition
Customer survey.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of inspection scheduled / Total number of inspection undertaken x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Plant & equipment All ‘O’ licence vehicles Tranman
Log of changes made to the definition or collection system
Description of change made Date of change
x
268
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M012 Percentage of large goods vehicles that pass the annual MOT first time.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
The percentage of large goods vehicles passing the test first time provides an overview of the general condition of the Council’s fleet and standard of maintenance.
PI Definition
The Council fleet has an obligation to comply with the law and the general conditions of its fleet operators
licence. Testing of vehicles is a key component of this. The fleet includes a proportion of large goods vehicles,
which are costly to procure and must be operated and maintained in a professional and efficient manner to
provide value for money.
A statutory annual MOT test is carried out to determine that the vehicle satisfies minimum standards for
roadworthiness. The quality of planned servicing and interim maintenance can often influence the vehicles
abilities to pass the test first time.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of large goods vehicles tested that pass first time / Total number of large goods vehicles tested x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Light vehicle, plant & machinery All ‘O’ licence vehicles Direct from VOSA
Log of changes made to the definition or collection system
Description of change made Date of change
x
269
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M013 Percentage of scheduled services and safety inspected due that were undertaken.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that the Council’s fleet is maintained within set timescales.
PI Definition
There are approximately 300 vehicles in the VOG fleet.
This PI is applicable to fleet services that are managed by the Alps Garage.
Servicing and inspections will be deemed compliant if carried out within +/- 7 days of the due date.
A spreadsheet will be maintained, by the Fleet Manager and will contain all of the scheduled
service/inspection dates.
This will be updated as work is undertaken and a weekly report passed to the Operational Manager.
Annual result/evidence
The annual result will be calculated from the number of services/inspections that are not carried out
within +/- 7 days of the due date.
Evidence will be a summary report or extract from the spreadsheet.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of scheduled services and safety inspections conducted within +/- 7 days / Total number of scheduled service and safety inspections during the year x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Small vehicles, plant & equipment All ‘O’ Licence vehicles Tranman
Log of changes made to the definition or collection system
Description of change made Date of change
x
270
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M014 Percentage satisfaction with fleet services.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To assess customer satisfaction rating for the services provided by the Alps Garage.
PI Definition
There are approximately 300 fleet vehicles maintained by the Alps Garage.
Every driver will visit the garage for workshop services, advice or information.
An MOT testing service is also provided for fleet vehicles and private customers. Many staff members
take advantage of this.
Taxis are also tested (plated) on an annual basis.
Process
Customer evaluation forms are permanently available to all customers, from the garage reception desk.
Forms are pre-addresses for return to the Fleet Manager.
The Fleet Manager may also choose to canvas chief officers, who manage fleet vehicles, for their views.
Returned forms are evaluated, by the Fleet Manager on an annual basis and percentage satisfaction
evaluated.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
= Number of returned forms deemed to be satisfactory (or better) / Total number of customer satisfaction forms received x 100
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Customers who return evaluation forms.
Customer evaluation forms
Log of changes made to the definition or collection system
Description of change made Date of change
x
271
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M015 The number of returned repairs.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our services are responding to the needs of customers. To ensure that the services we produce are of good quality.
PI Definition
The number of vehicles that have been repaired that are returned to the workshop for a fix to the same fault
within a four week period.
Measured through TranMan.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
N/A
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non users of our service All council owned vehicles Tranman
Log of changes made to the definition or collection system
Description of change made Date of change
x
272
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M016 The number of own fault accidents.
P.I. Frequency and type (mark relevant box)
Annual Quarterly (Cumulative) X
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Gareth George
Service Plan
Objective
To improve our highways and infrastructure
and manage the effects of climate and other
change on the built and natural environment.
PI escalator
PI updater Gareth George
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To ensure that our services are responding to the needs of customers. To ensure that the services we provide are of a good quality.
PI Definition
The number of accidents in which the Council’s driver is at fault.
Measured through TranMan.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
N/A
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Non council drivers & grey fleet users
All drivers/operators of council owned vehicles & plant
Tranman/Trim
Log of changes made to the definition or collection system
Description of change made Date of change
x
273
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M017 Percentage of customers satisfied with the overall management of parks.
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Phil Beaman
Service Plan
Objective
To provide opportunities for outdoor play,
recreation and education by creating and
maintaining public green spaces.
PI escalator
PI updater Phil Beaman
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
General impressions of a Council’s performance are influenced by services which are highly visible to the public. Management of parks and public open spaces is one of these key services. This PI provides useful feedback of current satisfaction levels and results may be used to determine future improvement options or, if necessary, re-alignment of service targets.
PI Definition
There are two elements to data gathering:
A bi-annual public opinion survey carried out, on behalf of the Council, by a specialist contractor:
This is channelled through the Council’s Consultation Officer and the Citizens Panel database is utilised to
ensure the widest mix of participants. Results are published in an annual report.
User satisfaction forms: These are available from selected Council offices and include a range of questions
about a specific service. The questions and response options are common to the public opinion survey so results
can be utilised in the final report.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Surveys are managed and undertaken by the Corporate Consultation Officer and SNAP survey software is used to process the raw data.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Residents aged under 16 are not covered by the POS.
All Vale residents aged over 16. Public Opinion Survey.
Log of changes made to the definition or collection system
Description of change made Date of change
Amendment to sample size 24/11/14
x
274
Section 1 PERFORMANCE INDICATOR DETAILS
P.I. Ref. P.I. Description
VS/M018 (OA5) Completion of new waste treatment infrastructure projects- Number of planned waste
treatment infrastructure projects completed. (OA5)
P.I. Frequency and type (mark relevant box)
Annual X Quarterly (Cumulative)
Location and Ownership of P.I. (please complete all fields)
Service Area Visible Services PI owner Clifford Parish
Service Plan
Objective
To reduce municipal waste by increasing
reuse, recycling, regulation and enforcement.
PI escalator
PI updater John Davies
Section 2 HOW IS THE INDICATOR COLLECTED?
Purpose of the measure (Why is it important to collect this measure?)
To meet Welsh Government Outcome Agreement requirements for Outcome 5: Reducing landfill.
PI Definition
This measure counts the total number of new waste treatment infrastructure projects that are completed during
the year.
Unit of measure (Please put an X in the appropriate box)
Percentage Number Average Rate Ratio Other, please specify
Calculation Method/ Formula Used
Numerator= Total number of new planned waste treatment infrastructure plants that are completed during the financial year.
What/who is excluded from the definition?
What/who is included in the definition?
Where is the information obtained from?
Exclude any existing plants Include any new plants that were planned for completion and completed during the financial year.
Cabinet/Committee Reports.
Log of changes made to the definition or collection system
Description of change made Date of change
X
275
Service/
policy area
Environment and Transport – Waste Management
Domain Strategic Outcomes
Reference WMT/C/F/010/01-001 (WMT/010)
Headline Local Authority Collected Municipal Waste Prepared for
Reuse, Recycling and Composting
Indicator The percentage of local authority municipal waste:
i) Prepared for re-use
ii) Recycled; and
iii) Collected as source segregated biowastes and composted or
treated biologically in another way
Guidance For a full definition of local authority municipal waste please refer
to the Waste Management Glossary.
Part i)
Local authority municipal waste is considered as prepared for re-
use when waste products or components of a waste product have
undergone a checking, cleaning or repairing recovery operation at
a waste recovery facility., The products or components of
products that have become waste must be prepared so that they
can be re-used for the same purposes for which they were
conceived, without any other pre-processing.
Local authorities may include waste collected for preparation for
re-use by private, community or voluntary bodies where they
have formal arrangements in place with such bodies.
Part ii)
Local authority municipal waste is recycled when the waste has
undergone a recovery operation at a waste recovery facility, and
the waste is reprocessed into a product, material or substance
whether for the original or other purposes. The material, product
or substance must not be used as a fuel or be used in backfilling
operations.
Recycling, in this context, does not include source segregated
organic material collected for the production of compost, which
must be included in part iii) of this indicator.
Local authorities may include waste collected for recycling by
private, community or voluntary bodies where they have formal
arrangements in place with such bodies.
Part iii)
Local authority municipal waste is composted when biodegradable
276
waste has undergone a recovery operation of composting or
anaerobic digestion at a waste recovery facility and, where the
waste has been processed into a product, material or substance
capable of use as a soil conditioner, fertiliser or growing medium.
Composting means the biological treatment of waste where the
decomposition and stabilisation of the waste is achieved through
microbial activity from an aerobic process. In order for bio-wastes
to cease being wastes they must comply with the respective
Quality Protocol. For composts this means compliance with the
Quality Protocol and Publicly Available Standard 100.
Anaerobic digestion means the biological treatment of waste
where decomposition and stabilisation of the waste is achieved
through microbial activity from an anaerobic process. In order for
bio-wastes to cease being wastes they must comply with the
respective Quality Protocol. For anaerobic digestate it means
compliance with the Publicly Available Standard 110.
Biodegradable waste means any waste that is capable of
undergoing anaerobic or aerobic decomposition, such as food and
green waste, paper and paperboard.
Local authorities may include waste collected for composting or
biological treatment by private, community or voluntary bodies
where they have formal arrangements in place with such bodies.
Home composting must not be included in this indicator.
Although entered into WDF, abandoned vehicles are not local
authority municipal waste and will not contribute towards the
total of local authority municipal waste.
To ensure consistency with the National Strategic Indicator
WMT/009b, this data includes rubble, incinerator residues, matter
from beach cleansing and plasterboard which were formerly
excluded. The percentage of local authority municipal waste that
is prepared for reuse and/or recycled is calculated at the time of
distribution to landfill or recycling/composting contractors.
Calculation Part i)
Numerator: The tonnage of local authority municipal waste
prepared for re-use by the local authority
Denominator: The tonnage of municipal waste collected by the
local authority
Formula: Numerator x 100
Denominator
277
Part ii)
Numerator: The tonnage of local authority municipal waste
recycled by the local authority
Denominator: The tonnage of municipal waste collected by the
local authority
Formula: Numerator x 100
Denominator
Part iii)
Numerator: The tonnage of local authority municipal waste
collected as source segregated biowastes and composted or
treated biologically in another way by the local authority
Denominator: The tonnage of municipal waste collected by the
local authority
Formula: Numerator x 100
Denominator
Data Source WasteDataFlow Decimal Place 2
Explanation Waste, recycling, re-use and composting are key national
priorities, as detailed in the Wales Waste Strategy. This indicator
measures how well authorities are performing in these areas.
Disaggregatio
n
Disaggregation should be considered to suit local knowledge and
context
Service/
policy area
Environment and Transport – Waste Management
Domain Strategic Outcome
Reference WMT/C/F/011/01-001 (WMT/011)
Headline Central collection facility preparation for reuse, recycling and
composting rates
Indicator The percentage of local authority municipal waste received at all local
authority household waste amenity sites that is prepared for re-use,
recycled or of source segregated bio-waste that is composted or treated
biologically in another way
Guidance For a full definition of local authority municipal waste please refer to the
Waste Management Glossary.
A local authority household waste amenity site is a facility provided by
the local authority that receives household waste normally delivered by
the public direct to sites. If trade waste is collected at such a site then
this should be included in the figures for this indicator.
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Include:
Civic amenity sites
Household waste recycling sites
Community recycling centres and similar
Exclude:
Bring sites
Waste transfer stations
Bring sites are centralised collection points where the public bring
material for recycling e.g. supermarket car parks.
A waste transfer station is a site to which waste is delivered for sorting
prior to transfer to another place for recycling, treatment or disposal.
Prepared for re-use means items removed from the local authority
municipal waste stream (e.g. furniture from households, including that
collected on behalf of a local authority by third parties) for the purposes
of checking, cleaning or recovery operations, by which products or
components of products that have become waste are prepared so that
they can be re-used without any other pre-processing.
Recycling of local authority municipal waste means any recovery
operation by which waste materials are reprocessed into products,
materials or substances whether for the original or other purposes. It
does not include energy recovery or reprocessing into materials that are
used as fuels or in backfilling operations.
Composted waste includes only that waste that is segregated at source,
continues to be segregated during collection and treatment and whose
solid residues are treated aerobically to produce a stable product that is
fit for use as a soil conditioner or growing medium.
Local authorities may include waste collected for preparation for reuse,
recycling or composting by private, community or voluntary bodies
where they have formal arrangements in place with such bodies.
Home composting must not be included in this indicator.
Calculation Numerator: The tonnage of local authority municipal waste received at
all local authority household waste amenity sites that is prepared for
reuse, recycled or composted by the local authority
Denominator: The tonnage of local authority municipal waste collected
at all local authority household waste amenity sites
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Formula: Numerator x 100
Denominator
Data Source WasteDataFlow Decimal Place 2
Explanation All local authority municipal waste collected at local authority household
waste amenity sites that is either prepared for reuse, recycled or
composted significantly contributes to the recycling/ composting targets
set in the Welsh Government’s Towards Zero Waste strategy. This
indicator measures the extent of this contribution.
Disaggregation Disaggregation should be considered to suit local knowledge and
context
Service/
policy area
Environment and Transport - Street Scene
Domain Service Quality
Reference STS/C/F/005a/04-001 (STS/005a)
Headline Cleanliness of highways
Indicator The Cleanliness Indicator
Guidance The cleanliness indicator denotes the overall standard of
cleanliness of adopted highways. The index is represented by a
series of grades as defined in the Code of Practice on Litter and
Refuse (2007), where:
Grade A No litter or refuse
Grade B+ No more than 3 small pieces of litter
Grade B Predominately free of litter and refuse apart from some
small items
Grade C Widespread Distribution of litter and/or refuse with
minor accumulations
Grade D Heavily affected by litter and/or refuse with significant
accumulations
To calculate the indicator, the following surveys need to be
undertaken:
6 bi-monthly surveys based on inspections of 2% of adopted
highways of an authority, undertaken by the Local Authority or
an organisation contracted to undertake the work on their
behalf
Annual independent survey/s based on a minimum 6%
overall sample of adopted highways of an authority undertaken
by Keep Wales Tidy
Include all roads for which the local authority is the highway
authority, i.e. all roads excluding:
Motorways
Trunk roads
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Private and/or unadopted roads
Exclude land under the control of a local authority-maintained
school or its board of governors, or land under the control of a
housing association.
Dog faeces is to be treated as refuse.
Surveys should cover transects/streets for the following types
of land use:
Retail, office and commercial
Housing land
Industrial areas
Roads
Further guidance can be found in Annex A of the Code of
Practice on Litter and Refuse 2007.
For the bi-monthly surveys:
At least 2% of streets should be inspected every two
months. This random sample may cover the same streets in
different months (i.e. the samples can overlap), or may even
involve two inspections at different points on the same street
within the same month, where this is thought to be appropriate
for longer or busier streets. But the number of inspections
should be equivalent to 2% of the total number of streets in the
authority
The sample programme must be representative of the whole
authority in terms of the location of the streets and the balance
of streets. Inspections should be carried out at random times -
this excludes monitoring carried out after cleansing solely for
the purpose of monitoring a street-cleansing contract. However,
random monitoring of an output-based contract would be
acceptable
‘An inspection’ is a visual examination of a 50 metre length of
street (transect) against the photographic standards in the
Code of Practice for Litter and Refuse (2007) or any subsequent
revised version of the Code. Streets are graded as either Grade
A, Grade B+, Grade B, Grade C or Grade D.
For the independent surveys:
Local Authorities will be expected to provide Keep Wales Tidy
with a current list of all adopted highways for the above types
of land use by 1 April each year. This list should indicate which
land use type the highways falls into
Keep Wales Tidy will undertake unannounced survey/s of 6%
of the highways.
A report will be provided by Keep Wales Tidy to the relevant
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Local Authority of the survey/s within one month of completion
Calculation The following calculation will be used to determine the
Cleanliness Indicator:
Formula: (X x 100) + (Y x 100)
2
X is calculated by: Numerator X
Denominator X
Where:
The equivalent numerical scores are:
Grade A 3
Grade B+ 2.5
Grade B 2
Grade C 1
Grade D 0
Numerator X
The total of the numerical scores for the local authority bi-
monthly inspections
Denominator X
3 x Number of streets inspected by the authority
Where 3 is the maximum score achievable
Y is calculated by: Numerator Y
Denominator Y
Where:
Numerator Y
The total numerical score of the independent inspections
Denominator Y
3 x Number of streets independently inspected
Where 3 is the maximum score achievable
Data source - Decimal place 1
Explanation This indicator provides a relative indication of how clean the
streets within any local authority are as compared to any other
authority (in Wales)
Disaggregation Disaggregation should be considered to suit local context and
knowledge.
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Service/
policy area
Environment and Transport - Street Scene
Domain Service Quality
Reference STS/C/F/007/01-002 (STS/007)
Headline Enforcement Action against reported Fly Tipping Incidents
Indicator The percentage of reported fly tipping incidents which lead to
enforcement activity
Guidance A fly tipping incident can be defined as a collection of fly-tipping
waste i.e. waste that is too large to be removed by a normal
hand-sweeping barrow.
In simple terms, a single full bin bag upwards would constitute a
fly-tipping incident. Similarly several carrier bags full of rubbish
dumped together would also constitute a single fly-tipping
incident.
Where several items appear to have been dumped in roughly the
same area at the same time, they can be grouped together as
one fly tipping incident. However, if the waste types are different
it is useful to identify the different source of each. For example, if
a tipper truck dumps construction and demolition waste and then
householders take the opportunity to add to it, it is useful to treat
this as two different fly tipping incidents.
The following Land types (as recorded on flycapture) should be
included:
Highway
Footpath/Bridleway
Back alleyway
Council Land
Watercourse/Bank
Exclude the following flycapture land types:
Railway
Agricultural
Private – residential
Commercial/Industrial
Other
For the purpose of this indicator, the following actions should be
counted:
Warning Letter
Statutory Notice
Fixed penalty notice
Formal Caution
Prosecution
Regardless of how many of the above actions may be taken, for
the purposes of this indicator, only the first action that is listed
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should be counted. It is the number of incidents which lead to
enforcement that is being counted, not the number of
enforcement actions.
Investigations should be excluded. Successful investigations will
lead to one of the above actions being taken, that action should
then be counted.
Calculation Numerator: The number of incidents of fly tipping against which
enforcement action is taken
Denominator: The total number of fly tipping incidents recorded
by the authority during the year
Formula: Numerator x 100
Denominator
Data Source Flycapture
Explanation Effective enforcement should contribute to the overall outcome of
reducing the amount of fly-tipping incidents.
Disaggregatio
n
Disaggregation should be considered to suit local context and
knowledge.
Service/
policy area
Environment and Transport - Highways
Domain Service Quality
Reference THS/C/F/009/01-002 (THS/009)
Headline Street lighting repairs
Indicator The average number of calendar days taken to repair street lamp
failures during the year
Guidance The definition of a street lamp includes the following:
Lamps on all local authority roads
Street lamps mounted on other structures, for example
buildings, where the purpose of the lamp is to illuminate the
street
Lamps in highway tunnels, underpasses and pedestrian
subways
Exclude:
Illuminated signs
Illuminated bollards
Pedestrian crossing signs
School crossing beacons
Christmas lights
Lights to mark special occasions/celebrations
Lights on non-adopted highways
The following types of failure are included:
Electricity supply failures
Accident damage
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Vandalism
Day burners
Lamp/component failure
Misaligned/turned brackets
Incorrect timing
Group/section faults should be counted as the number of units out
on that particular circuit that have malfunctioned.
All street lamp failures are failures to those street lamps within
the local authority area for which the local authority is responsible
as highway authority and those street lamps that are managed for
the council by another organisation, such as an electricity
company.
The number of calendar days taken to repair a failure is counted
from the date that the contractor/maintenance company first
receives the information about the fault to the date that the unit
is put back into working order and the authority is informed that
the work is complete.
Calculation Numerator: The total number of days taken to repair all street
lamp failures
The numerator is the sum of the number of days taken to repair
each street lamp failure.
Denominator: The total number of street lamp failures reported
Formula: Numerator
Denominator
Data Source - Decimal Place 2
Explanation Street lighting is an important cross cutting element and affects
many sectors of the community. This indicator measures the
timeliness of repairs to street lamps.
Disaggregatio
n
Disaggregation should be considered to suit local context and
knowledge. These are some areas to consider:
Types of failures
Responsibility for repairing failures
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Service/
policy area
Environment and Transport – Highways
Domain Service Quality
Reference THS/C/F/011/01-001 (THS/011)
Headline Condition of Roads
Indicator Percentage of:
Principal (A) roads;,
Non-principal (B) roads, and;
Non-principal (C) roads;
that are in overall poor condition
Guidance The figures for both parts of this indicator represent the
percentage of the road network length that is equal to or above
the RED threshold i.e. that is in poor overall condition and will
require planned maintenance soon i.e. within a year or so on a
‘worst first’ basis.
Local authorities are advised to aim to have surveys carried out
at approximately the same time each year, to minimise
variations due to seasonal effects and the impact of the works
programme.
Local authorities should insist that survey contractors fully
comply with the requirements of the Scanner Quality Assurance
and auditing procedures that form part of the Scanner
Specification.
Only data collected using survey equipment possessing a valid
Scanner Acceptance Certificate, which explicitly states that the
survey vehicle has been approved for use in the production of
Best Value Performance Indicators, may be used in the
calculation of this indicator.
Detailed guidance on how to produce the information required to
report this indicator can be found in the relevant UKPMS
Technical note.
The figures are to be derived from Scanner surveys (formerly
known as SCANNER surveys) carried out in the financial year.
Part a)
The following provisions apply for the programming and
reporting of Scanner surveys of principal (A) roads:
Target - 100% of the surveyable network to be surveyed in
one direction or 50% in both directions. Principal roads not
surveyed in the previous year must be surveyed in the present
year
The surveys must be Scanner accredited surveys and a
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UKPMS accredited pavement management system used to
produce the report
The indicator must be derived from surveys covering a
minimum of 90% of the ‘possible survey lane length’ (as defined
in Technical Note 43) over the last two financial years. All road
surface types are included
Part b)
The following provisions apply for the programming and
reporting of Scanner surveys of non-principal/classified (B)
roads:
Target - 100% of the surveyable (B) network to be surveyed
in one direction or 50% in both directions. Non-
Principal/classified (B) roads not surveyed in the previous year
must be surveyed in the present year
The surveys must be Scanner accredited surveys and a
UKPMS accredited pavement management system used to
produce the report
The indicator must be derived from surveys covering a
minimum of 90% of the ’possible survey lane length’ over the
last two financial years for B classified roads. ‘Possible survey
lane length’ is as defined in Technical Note 43.
All road surface types are included
Part c)
The following provisions apply for the programming and
reporting of Scanner surveys of non-principal/classified (C)
roads:
Target – 50% of the surveyable (C) network to be surveyed in
one direction or 25% in both directions. Non-principal/classified
(C) roads not surveyed in the previous year must be surveyed in
the present year.
The surveys must be Scanner accredited surveys and a
UKPMS accredited pavement management system used to
produce the report
The indicator must be derived from surveys covering a
minimum of 80% of the ‘possible survey lane length’ over the
last four financial years for C classified roads. ‘Possible survey
lane length’ is as defined in Technical Note 43.
All road surface types are included
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Calculation Part a)
Numerator: The total length of principal (A) roads greater than
or equal to the RED threshold (Kms)
Denominator: The total length of principal (A) roads surveyed
(Kms)
Formula: Numerator x 100
Denominator
Part b)
Numerator: The total length of Non-principal (B) roads greater
than or equal to the RED threshold (Kms)
Denominator: The total length of Non-principal/classified (B)
roads surveyed (Kms).
Formula: Numerator x 100
Denominator
Part c)
Numerator: The total length of Non-principal (C) roads greater
than or equal to the RED threshold (Kms)
Denominator: The total length of Non-principal/classified (C)
roads surveyed (Kms).
Formula: Numerator x 100
Denominator
Data Source - Decimal Place 1
Explanation To give an indication of the proportion of road that requires
planned maintenance soon.
Disaggregation Disaggregation should be considered to suit local context and
knowledge.