performance highlights it pmo rm 020216 v6

Ray Martinez M#: 732.245.5289

LinkedIn: http://www.linkedin.com/in/raymondmartinezjr [email protected]

Performance Highlights IT PMO RM 020216 V6 of 3 Printed On: 1/16/2016 11:32:41 PM

IT PERFORMANCE HIGHLIGHTS INVENTIV HEALTH Global Technologies – IT Supplier / Vendor Management Program [$67.6M] Role: PROGRAM MANAGER [OCT 2013 ~ DEC 2015]

Location: Somerset NJ

Division: Global Technologies

Department: Program Management Office

Function: IT SQM - Supplier Quality Program Management

Reported To: VP Global Transformation Services | Executive Director, Global Technology PMO

Primary Responsibilities / SQM Role:

Establish and Cultivate Healthy Working Relationships with IT Supplier Partners

Monitor Supplier Service Delivery Performance and Implement Corrective Actions and Control Plans

SLA Monitoring / Management at the Engagement Level

KPI Monitoring / Management at the Operational Level

Contract Compliance and Governance Oversight

Executive Management Reporting of Project Performance and Health

Direct, Coordinate, Control and Monitor with IT Supplier Partners and Internal Infrastructure Leadership Teams, the Deployment and Governance of on-going Service Improvement Plans

Provide PM Support in Planning and Oversight of Infrastructure Transition Service Delivery Initiatives

Implement Daptiv Project Portfolio Management Tool for SQM Governance

Provide PM Support in the development of a Supplier Quality Management COE Secondary Responsibilities / PMO Role: CEO Dashboard Reporting << Weekly Metrics & Performance Monitoring for CIO

5 Key Business Community Pain Points [Language, End User Computing - Onboarding, Email, Solution Deferrals and Resolution Alignment]

Developed Action Tracker to report Pain Point Focus Area; Status Summary, Performance Metric and Progression on Service Improvements

Vendor Management Portfolio HCL Technologies << IT Infrastructure & Support Services [$67.6M/5Years]

Position: Process Owner / Program Manager Role


Program: Transformation of IT Supplier Management Services

HCL Contract Administration & Performance Improvement Key Process Areas: Establish contract administration plan for HCL contract administration and improve contract / service performance:

Increase bi-lateral contract compliance

Address expectations for contract-specified document deliverables (Service Levels and Reporting Work Product).

Resolve issues with unpaid vendor invoices and prevent AR carry-over incidents

Work with HCL Infrastructure Service Delivery Team to establish monitoring and reporting capabilities for service performance and improvement

Work with HCL counterparts to establish Quarterly Business and Supplier Performance Reviews to report on production environment operational metrics and support discussions on HCL’s performance. Develop Control Plans for contractual KPIs / SLAs; RACI for their data collection, analysis, and reporting; Tracker for service performance improvement actions and results; and development of Performance Dashboards

Establish a cadence of monthly reporting of Business and Supplier Performance Reviews

http://www.linkedin.com/in/raymondmartinezjr




Supplier Management Process Definition & Asset Development Key Process Areas:

Develop, implement, and execute department-wide supplier management processes and procedures

Ensure all suppliers and contracts are managed in adherence with applicable processes and procedures Identify associated documents, define key workflows, and ensure that all final documents are stored in identified SharePoint repositories

Actively manage the Demand Intake process and develop enhancement capabilities for cycle time reduction and process improvement constructs

Process and document workflows with identified roles, responsibilities, repositories, and applicable application interactions << Coupa, Daptiv, SharePoint portals for contract and related documentation assets

Portals Maintained to Run the Business: [SP – SharePoint; PS – PartnerShare]

CDT – Contract Demand Tracker [SP] << For Legal Review Status Reporting

SQM – Supplier Quality Management [SP] << For IT Supplier Contract Administration

IT Shared Services [SP] << For IT Vendor Approved Document Repository

IT QA – Quality Assurance [SP] << For IT Controls – HCL Active Directory Weekly Reviews

HCL VM – HCL Vendor Management [PS] << For HCL Contract Administration

IT Sourcing - COUPA << Procure to Pay System NYC IT Real Estate Move Project Role: PROJECT MANAGER [FEB 2013 ~ MAY 2013]

Client: Palio+Ignite

Position: IT Project Manager

Location: Relocation of P+I from 111 Broadway NY to CCC - Chandler Chicco Companies at 450 West 15th Street NY

Function: IT Real Estate Move

Reported To: VP, Architecture Global Technology Shared Services Project Overview:

Relocate staff workstations, printers, phones, servers and user data to 450 West 15th NY

Secure & Manage technical resource team in partnership with HCL PMO

Transfer all DID phone numbers and voice circuits [TW Telcom > AT&T]

Unrack and relocate all designated server inventory to 450 West 15th NY

Expand MPLS at Columbus OH DataCenter to an AT&T 50 MBPS circuit

Sunset obsolete and return not used PC hardware to Somerset PC pool for repurpose

Disposition of decommissioned PC and Server inventory

Terminate data and voice services at 111 Broadway NY





INVENTIV HEALTH Global Technologies – IT Transformation Management Office [$67.6M] Role: SENIOR PROJECT MANAGER [OCT 2012 ~ SEP 2013]


Division: Global Technologies

Department: Transition Management Office

Function: IT Infrastructure & Services Transition Management

Reported To: CIO, Global Technologies | VP, Architecture Global Technology Shared Services Jaguar Transition Project

Client: inVentiv Health

Position: Project Manager, Transition Management Office


Program: Transition of IT Infrastructure & Support Services to HCL Technologies Project Overview: Daily PM Operational Support for ensuring overall transition and service delivery for the IVH TMO and in partnership with the HCL PMO.

Development and Maintenance of the IVH / HCL Master Transition Project Plan [Phases include Transition, Parallel Run/Go Live by LOBs and Technology Tracks, Steady State]

Weekly Transition Project Status Reporting & LOB Communications Support

Monitoring Critical Project Milestones and Key Tasks for Service Transition Phases - Due Diligence > Knowledge Transfer > Parallel Run > Go Live [$4.9M]

Capture and Mitigation of Tower/Technology Track's Issues, Action Items and Key Deliverables

Management of Parallel Run and Go Live Readiness Review Meetings

Implementation of ServiceNow Incident and Service Request Modules

Review and Acceptance of HCL Critical Transition Deliverables per MSA & SOW Critical Focus Areas - Daily Monitoring & Weekly Status Reporting

Network Access & Compliance Training

Run Book Review & Acceptance

LOB Parallel Run & Go Live Readiness

Tower/Technology Track Go Live Readiness Key Transition Deliverables - 11 Key Milestones [$391K]

142 Run Books << Created & Approved by IVH SMEs & IVH TMO

Hyderabad, Noida, Poland and Cary Service Desks << Setup and Fully Operational

MPLS Connectivity established between key IVH and HCL global facilities Primary Responsibilities / PM Role: Executive Management Reporting of Project Performance and Health

Devlopment and Monitoring of Infrastructure Operational KPIs and Metrics

Global IT Program Review Meetings - Deck Build, Action Tracker & Weekly Dashboard

Parallel Run/Go Live Readiness Reviews

Chandler Chicco, New York NY & London UK

Clinical PharmaNet, Princeton NJ

Clinical AnaPharm, Quebec Canada

inVentiv Medical Management, Augusta GA


performance highlights it pmo rm 020216 v6

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