PERFORMANCEGATEWAY

Automating Performance Management

TM

www.PerformanceGateway.com

Easy-to-Use Claims Management

• Gatherphotos,notes,anddocumentsinonelocation• Assigntoout-of-networkshopselectronically• Automateestimateaudits• Makeelectronicline-itemchanges• Sendassignmentstoyourbest-performingshops

PerformanceGateway is a powerful web-based platform that transforms the insurance company/collision repair center relationship. 5 of the top 10 insurance companies put their trust in PerformanceGateway to drive network performance and manage interactions with their network participants.

It’s all about performance...

Efficiency — Cost Control — Customer Service

Select the Coverage Level

Assignment Workflow PlusThe basics: configurable network map, electronic assignments, photo and estimate uploads, document attachments, direct communication, total loss, salvage and rental tracking, plus NetworkChoice (enables electronic out-of-network assignments--including to independent adjustors)

Assignment Workflow AdvancedIn addition to the above, audit features that flag exceptions to agreed-upon rates, and the ability to configure rules-based indicators (example, estimates with all OEM parts on 3-year old or older vehicles)

Assignment Workflow ProEverything the advanced level offers you plus the ability to conduct electronic line-item reviews and the ability to send assignments to your best-performing shops*

PerformanceGateway™

SOLUTIONTheChallengeInsurance companies are routinely challenged with how to ensure they are achieving cost control, efficiency and quality customer service within the claims process.

• Are you recommending the best shop for the repair?

• If a customer chooses a shop that is not in your network, do you have to resort to a manual process?

• Do estimates match agreed-upon rates?

• Can you suggest line-item changes without risking miscommunica-tion and without depending on a phone call or an e-mail to make the change?

Assignment Workflow by PerformanceGateway

• Use a system that sends assignments, uploads photos, creates notes and attaches documents electronically

• Handle out-of-network assignments the same way--no faxes or e-mail attachments to deal with

• Audit estimates and supplements against the rates you established with network shops

• Suggest line item changes electronically. No need to waste time making a phone call or composing an e-mail at any stage during the process

• Send assignments with confidence to your best- performing shops*

*When used in conjunction with Performance Scorecard

SOLUTION

Cost Control Makes It Better

Receive estimates that are in line with your network requirements. Our Contract Audit warns shops when estimate values don’t match agreed-upon rates and warns you if such an estimate is uploaded.

Rules Audit allows you to set up behind-the-scene rules to flag or categorize special types of estimates, for example:

• Over a certain dollar amount• Parts utilization• Labor amounts• Labor types• Repairability

These audit features save time and save money.

• The system catches everything• That’s a 100% accuracy rate!

• No need to rely on an employee to catch the error

It Begins with Efficiency

If your claims process isn’t efficient, cost savings will be hard to capture.

Start using a web-based tool that eliminates • Dependency on phone calls for

communication• Re-keying from paper to electronic

format• Working out of multiple systems.

Assignment Workflow Plus brings efficiency to all levels of the claims process through a wide range of features:• One system handles all of your claims

process requirements• Network Search Map• Assignments/Estimates• Communications• Documents

• Uploaded photos viewable on screen without having to re-open each time

• Assignments and tracking for total loss, salvage, and rentals

• NetworkChoice: Electronic out-of-network assignments

AssignmentWorkflowPlus

AssignmentWorkflowAdvanced

Contract Audit: warns shops when rates don’t match agreed-upon rates

Rules Audit: behind-the-scene rules to flag or categorize special types of estimates

Transform Your Claims ProcessIt’s inevitable. From time to time you need to make line-item changes. Line-Item Review gives you the ability to suggest these changes electronically, eliminates unnecessary phone calls and e-mails, and prevents miscommunication as your suggestion is clearly set out within the estimate. Combined with the cost control power of Contract Audit and Rules Audit, your savings potential really increases.

Delighted Customers Are Your GoalWhen customers look to you for guidance, our Network Search Map has everything:

• Easy search feature• Colored pins configured to group by fea-

ture (such as OEM certified repairer, PDR, heavy duty truck (HDT), aluminum certified repairer)

• Links that open to the profile questions you want connected to the map (such as hours of operation, languages spoken, OEM certification)*

More importantly, when you combine Assignment Workflow Pro with Performance Scorecard, your Network Search Map will return results based on each shop’s Performance Index Score.

Be confident you are referring your customers to your top-performing shops!

You’ll be making performance-based assignments and your network shops will be keeping an eye on their KPIs. Imagine shops writing estimates just like your best adjustors and delivering customer service just like your best agents.

* When used in conjunction with Performance Management

AssignmentWorkflowPro

Technical SupportPerformanceGateway provides highly trained customer care professionals available at (877) 933-2063, 7 a.m. to 7 p.m. CST, Monday through Friday.

Trusted Aggregator of Industry DataPerformanceGateway is Service Organization Controls (SOC) 2 compliant. SOC 2 audits focus on security, privacy, processing integrity, availability, and confidentiality and are known for their stringency.

Interested in Learning More?Call (877) 933-2063 E-mail: questions@PerformanceGateway.comVisit our website at www.PerformanceGateway.com

PERFORMANCEGATEWAYTM

2418 Crossroads Drive, Suite 3600 Madison, WI 53718Tel: (877) 933-2063