performance coaching 2009
TRANSCRIPT
Performance CoachingPerformance CoachingMaking Your Training Dollar Pay OffMaking Your Training Dollar Pay Off
Dawn Lennon, principalDawn Lennon, principalBig Picture ConsultingBig Picture Consulting
SHRM LV Conference—2009SHRM LV Conference—2009
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
PropositionProposition
HR needs to build a development HR needs to build a development culture thatculture that
links training and performance links training and performance coaching coaching
to increase/improve employee to increase/improve employee capabilitiescapabilities
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Training Pros and ConsTraining Pros and ConsProsPros
Jump starts attendeesJump starts attendees
Reaches manyReaches many
Cleanly packaged and Cleanly packaged and delivereddelivered
Internally saleable re: Internally saleable re: cost/employeecost/employee
ConsConsTransfer voluntaryTransfer voluntary
Accountabilities lowAccountabilities low
Once and doneOnce and done
Cost-benefit difficult to Cost-benefit difficult to assessassess
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Performance Coaching Pros and ConsPerformance Coaching Pros and ConsProsPros
Targets a needTargets a need
One-on-oneOne-on-one
Aligned to job Aligned to job requirementsrequirements
Tracks transferTracks transfer
Focuses on accountability Focuses on accountability for resultsfor results
Perceived ConsPerceived Cons
Selecting participantsSelecting participants
JustificationJustification
Supervisor involvementSupervisor involvement
Multiple sessionsMultiple sessions
Cost per employeeCost per employee
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
RealitiesRealities
Performance coaching is the most direct way Performance coaching is the most direct way to:to:
““Fix” under-achieving and poor performersFix” under-achieving and poor performers
Strengthen core employeesStrengthen core employees
Accelerate the growth of high potential Accelerate the growth of high potential employeesemployees
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Creating a New ViewCreating a New ViewSend new messages:Send new messages:
Coaching is:Coaching is:
– an extension of training or preparation for it an extension of training or preparation for it
– comes from in-house and outside resourcescomes from in-house and outside resources
– is a targeted investment just like trainingis a targeted investment just like training
– is implemented based on business needs is implemented based on business needs
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
The Case for CoachingThe Case for CoachingInformation moves fasterInformation moves faster
Employees expect Employees expect opportunityopportunity
Results drive survivalResults drive survival
One-size-fits-all is One-size-fits-all is outmodedoutmoded
Supervisors are stretchedSupervisors are stretched
Business is often done Business is often done outside the officeoutside the office
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Building a Performance Coaching Building a Performance Coaching CultureCulture
Target under-Target under-developed capabilities developed capabilities that are current that are current prioritiespriorities
Set SPECIFIC GOALSSet SPECIFIC GOALS
Focus on specific job Focus on specific job requirementsrequirements
Require actions; build Require actions; build momentummomentum
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Promote an Expanded Approach:Promote an Expanded Approach: Training and Coaching Training and Coaching
Deliver a strong needs Deliver a strong needs messagemessage
Revise the training Revise the training budget budget
Determine priority Determine priority performance coaching performance coaching areasareas
Ask supervisors to Ask supervisors to identify 2 employees identify 2 employees for coaching for coaching
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Promote an Expanded Approach:Promote an Expanded Approach: Training and Coaching Training and Coaching
Identify skill needs Identify skill needs and measurable and measurable benefitsbenefits
Develop a plan forDevelop a plan for training and coachingtraining and coaching
Fund at current Fund at current budget levelsbudget levels
Hold supervisors and Hold supervisors and coaches accountable coaches accountable for resultsfor results
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Where to Start?Where to Start?SupervisorsSupervisors
Provide coaching training AND individual Provide coaching training AND individual performance coaching for supervisorsperformance coaching for supervisors
Track and appraise improvementTrack and appraise improvement
Set employee coaching goals for supervisorsSet employee coaching goals for supervisors
Develop criteria for using outside coaching Develop criteria for using outside coaching resourcesresources
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Selecting Outside Coaching ServicesSelecting Outside Coaching Services
Be clear about what employees needBe clear about what employees need
State the outcome expected from coach State the outcome expected from coach and employeeand employee
Purchase only the services you needPurchase only the services you need
Align your investment to the expected Align your investment to the expected benefits/value of the outcome benefits/value of the outcome
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
HR’s Leadership RoleHR’s Leadership Role
Promote cost-effective Promote cost-effective performance improvementperformance improvement
Provide options—Provide options—training and coachingtraining and coaching
Broker quality coaching Broker quality coaching services to meet needsservices to meet needs
Build cost-benefit data to Build cost-benefit data to supportsupport
Track benefitsTrack benefits
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
No More Business as UsualNo More Business as UsualMove with the timesMove with the times
Support training with Support training with coachingcoaching
Support coaching with Support coaching with trainingtraining
Support both with Support both with performance appraisalperformance appraisal
Build capabilitiesBuild capabilities