Handling

Performance

Appraisal Feedbacks

Prepared By: Karyn Thng

Learning Objectives

• Reduce Managers’ feeling of dread during

Performance Appraisal Meetings

• Learn how to tell your staffs exactly how

they see it

• Know to ask for feedback from difficult

direct reports

• Discover ways to lead towards a solution

Performance Appraisal

What is it?

Whom does it involve?

Why is it necessary?

What are the pre-works required?

What are the post-works required?

How to be effective?

What is it?

Whom does it involve?

Why is it necessary?

What are the pre-works required?

What are the post-works required?

Effective Performance Appraisal

Be Prepared

Be Honest

Be Calm

H-A-P-P-Y

H • Honestly tell the employee exactly how you see the

performance situation

A • Ask for their feedback about what you’ve said and listen to

their response

P • Partner with the employee to find the solution

P • Persist until the change you’ve requested happens

Y • Remember Why you do performance review

Asking

Open-End Questions

• What happened next?

• What was your reaction?

Summarizing

• So you believe that….?

• What you are saying is….

What Next

• What have you done to resolve the problem?

• What else do you think could be done?

• What have others tried for it to work?

Listening

Pay attention and take notes

• Write down what you hear and not what you think you do

Refrain from using roadblocks that stop people from talking

• Advice

• Why questions

• Reassure

• Criticize

• Interrupt

• Related Stories

Common Rating Tendencies

Communication?