Placeholder 1 for credit Placeholder 2 for credit 1

Perfor

ma

The

Job Aid

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daveswhiteboard.com/cstd2012

Spot the job

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Performance support is a repository for information, processes, and perspectives that inform and guide planning and action. 2006

A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance.

1991

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Used on the job

CC-licensed photo by Brenda Leehttp://www.flickr.com/photos/kn0ttyn3rb/4138113172/

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External

CC-licensed photo by Angela Anderson-Cobbhttp://www.flickr.com/photos/angelariel65/4564629691/ 6

Reduces memorization

Adapted from a CC-licensed photo by J. E. Theriot ▪ http://www.flickr.com/photos/jetheriot/6186786217/ 7

Enables accomplishment

CC-licensed photo by Pete / comedy_nose ▪ http://www.flickr.com/photos/comedynose/5340477326/ 8

Reference: organizing and decoding

CC licensed photo of Alcatraz cells by Miss_Millions ▪ http://www.flickr.com/photos/63732672@N00/4698707308

Regulations for InmatesUnited States Penitentiary, Alcatraz (1956)

30. ...Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8...

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http://www.verb2verbe.com 10

Reference: comment dit-on « I had known » ?

Checklist

CC-licensed photo by Gareth Saunders ▪ http://www.flickr.com/photos/garethjmsaunders/3721209597/ 11

Checklist

A330 instrument panel adapted from a CC-licensed image by Matthias Mueller http://www.flickr.com/photos/trendscout/6371860111/ 12

Checklist: need an estoppel certificate?

Checklist: http://www.lawsociety.sk.ca/media/5503/checklist05.pdf Details: http://www.lawsociety.sk.ca/for-lawyers-and-students/western-conveyancing-protocol/protocol-for-saskatchewan/ 13

Worksheet: eight pages of summary

Canada Revenue ▪ GST191-WS, Construction Summary Worksheet http://www.cra-arc.gc.ca/E/pbg/gf/gst191-ws/README.html CC licensed photo by Dave Stangl Jr. ▪ http://www.flickr.com/photos/stangls/515225466/

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Calculator: the ghost of presents past

Financial Counseling Service ▪ Lutheran Social Service of Minnesota ▪ http://www.lssmn.org/scrooge 15

Procedure: How to install blogging software

http://codex.wordpress.org/Installing_WordPress#Famous_5-Minute_Install 16

Easy 5 Minute WordPress Installation on Windows

Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section .

Step 1. Things you need to know before starting.

1. These steps will work on Windows versions which include IIS, such as Windows XP professional, Windows Vista, Windows 7 and Windows Server.

2. You must be able to install programs on your machine (i.e. have administrator rights).

Step 2. Navigate to the WordPress Installation Page .

3. Choose the "Install" button.

4. If you have Web PI already installed, it will automatically launch and you can skip to the next step.

5. If you do not have the Web Platform Installer, you will be prompted to install it.

6. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need.

Step 3. Choose to Install WordPress.

1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress by pressing the "Install" button in the lower right hand corner.

(etc.)

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Flowchart

USDA ▪ United States Forest Service ▪ Fire Shelter Inspection Guide ▪ http://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/

Decision table: Calculate rates for flood insurance

Type of Building Coverage Maximum Amount How to calculate premium

Single family dwelling

Basic $ 50,000 $ 0.78 per $ 100( = $ 390.00 for max.)

Additional $ 200,000(after maximum basic)

$ 390.00 for basic plus$ 0.21 per $ 100 for add’l

2 – 4 family dwelling

Basic $ 50,000 $ 0.89 per $ 100( = $ 445.00 for max.)

Additional $ 200,000(after maximum basic)

$ 445.00 for basic, plus$ 0.30 per $ 100 for add’l

Other residential

Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)

Additional $ 100,000(after maximum basic)

$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l

Non-residential

Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)

Additional $ 350,000(after maximum basic)

$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l

Flooding in Fenton, Missouri, March 2008 ▪ FEMA ▪ Jocelyn Augustino ▪ http://www.fema.gov/photolibrary/photo_details.do?id=34568 18

Inside every fat course,there’s a thin job aidcrying to get out.

Joe Harless

Photo of Joe Harless from the Newnan, Georgia Times Heraldhttp://www.times-herald.com/local/20121010joe-harless-MOS

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Does a job aid make sense?Or,

Is this trip necessary?

Curiosity artwork from NASA 20

Think of a task you know well. Find a partner; pick one task.

• Yours? Then you’re the EXPERT.• Not yours? You’re the INTERVIEWER.

EXPERT: • Fill in each part before

you’re asked about it.• Answer Qs.• Don’t reveal your decision.

INTERVIEWER: • Fill in as you interview.• Make your decision.• Compare yours with expert’s.

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Should you build a job aid? Part 1: Go / No-Go

Speed / rate important

for this task?

Don’t build a job aid.(It won’t help.)

Yes

Is a job aid required

for this task?

Then build it.(Do the best you can.)

Yes

No

No

Maybe build one – look more closely.

Does it make sense to job-aid this task?

How frequently performed? Often < > Rarely

How many steps? Few < > Many

Difficulty of steps? Easy < > Hard

Impact of error? Trivial < > Serious

Likelihood of task changing? Low < > High

Should you build a job aid? Part 2: Task description

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The more answers to the right, the greater case for building a job aid.

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Social barriers to using a job

aid?

Physical barriers to using a job

aid?

Don’t build one.

No

Should you build a job aid? Part 3: On the job

Ways to overcome?

Ways to overcome?

YesYes

No

Yes Yes

No

Don’t build one.

No

Onward to designing job aids

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Ready to ship?

Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. Finalization occurs through pressing the enter key. The system will update the Ship status field to display the modified shipping status.

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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.

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From analysis to job aid

Clear, task-focused title

Prerequisites

Each step doable without rechecking

Sequence is numbered

Simple, direct, consistent wording

When-then format

Performance cues

Success looks like this

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Side trip: more about paradigming

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Simple step: one stimulus, one response

S — R S — R S — R

S1List of files

RClick on the style sheet.

S2Style sheet highlighted

RClick

Open.

S3Style sheet

in edit window

RFind

“header” section.

— — —

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S — R

S — R

S — R

Discrimination: multiple stimuli, different responses

CC-licensed photo by epSos.dehttp://www.flickr.com/photos/epsos/5394616925/

S4.1 Paid in cash

RGive refund in cash.

S4.2Paid with credit card

RGive refund via credit.

S4.3Paid with gift card

RIssue new gift card in amount of refund.

————

————

————

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Generalization: multiple stimuli, same response

S S

S

R

S5.1 Traveler with small child

S5.2Traveler in first class

ROffer

pre-boarding.

S5.3Platinum Miles

member

CC-licensed photo by Gary Dykstrahttp://www.flickr.com/photos/dykstranet/211106615/

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How decisions get made

S S

S

R

S — R

S — R

S — R

If vendor code is: Discount is:

C 10%

D 15%

V 33%

Passenger: Action:

First Class

Offer pre-boarding

Platinum Club

Accompanied by small child

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A response can be a short sequence...If customer is: Do this:

Argus Program member 1. Check ‘expedite’2. Send to warehouse3. Notify sales repReferral from HQ

Coupon user 1. Apply discount2. Send to warehouse

All others Send to warehouse

If order is: Action:

First order from new customer

Send order to sales rep

Send order to warehouse

...but not two separate actions

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Guiding a complex task

Image from Anatomy of the Human Body, William Gray, 1918Retrieved from Bartleby.com, http://www.bartleby.com/107/122.html#i411 34

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Procedure for a forequarter amputation

Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4 35

What to do,when to do it

Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4 3636

1. Start on clavicle. Remove middle third. 2. Control and divide subsc(apular) art(ery)

and vein. 3. Divide large nerve trunks around these as

prox(imally) as (possible). 4. Then come onto chest wall immed(iately)

anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle).

5. Divide pec(toralis) minor insertion... 6. and (very imp) divide origin...7. ...and get deep to serratus anterior. 8. Your hand sweeps behind scapula. 9. Divide all muscles attached to scapula. 10. Stop muscle bleeding with count suture.

Easy! Good luck. Meirion

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My blog: daveswhiteboard.com

@dave_ferguson on Twitter

dferguson @ strathlorne.com301.740.3932 office240.461.0968 mobile

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Another blog? Ensampler.com