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Peralta Community College

District

Fall 2015

Merritt College

Student Health Center

Program Review

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Table of Contents

Purpose and Goals 1.

Components in the Process 2.

The Non-Instructional Department, Program or Administrative Unit

Program Review Team 3.

Core Data Elements 4.

Definitions 5.

The Non-Instructional Department, Program or Administrative Unit

Program Review Narrative Report 6.

Appendices 26.

Appendix A. Program Review New Resource Requests Template 27.

Appendix B. Integrated Goal Setting Template 28.

Appendix C. Validation Template 29.

Appendix D Chart Review 32

References 33

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Purpose and Goals

The information gathered during the program review process provides the basis for informed decision making

in the Peralta Community College District. Program Review is a systematic process for the collection, analysis,

and interpretation of data concerning a program or department. It provides the department, program or

administrative unit accountability by collecting, analyzing and disseminating information that will inform

integrated planning, resource allocation, and decision-making processes.

The primary goals are to:

Ensure quality and excellence of academic and student support programs and administrative units.

Provide a standardized methodology for review of units.

Provide a mechanism for demonstrating continuous quality improvement, producing a foundation for

action.

Identify effective and exemplary practices.

Strengthen planning and decision-making based upon current data.

Identify resource needs.

Develop recommendations and strategies concerning future directions and provide evidence supporting

plans for the future, within the program or unit, at the college and at the District level.

Inform integrated planning at all levels within the College and the District.

Ensure that services reflect student needs, encourage student success, and foster improved teaching and

learning.

Provide a baseline document for demonstration of continuous improvement and use as a reference for

future annual program updates.

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Components in the Process

The Non-Instructional Department, Program or Administrative Unit Program Review process, which occurs

every three years, consists of answering a set of questions designed to aid in the examination of support and

administrative services. These questions direct attention to assessment results, support services, administrative

functions, and resource areas related to student success in order to develop a plan that will improve the quality

of support and administrative services.

The primary components in the Non-Instructional Department, Program or Administrative Unit Program

Review process include:

The Non-Instructional department, support or administrative service Program Review Team

Completion of a Non-Instructional Department, Program or Administrative Unit Program Review

Narrative Report every three years

Validation of the Non-Instructional Department, Program or Administrative Program Review Report

Completion of three reporting templates (found in the appendix). They are:

The Program Review Resource Requests Template in which to summarize key resource needs.

The Integrated Goal Setting Template in which to set goals, objectives and action plans based upon

the Program Review findings in alignment with PCCD Strategic Goals and Institutional Objectives.

The Validation Process Form in which to document the validity of the program review.

Annual Program Updates (APUs), which review progress in meeting goals identified in the Non-

Instructional Program Review, are completed in the alternate years within the comprehensive Program

Review three year- cycle.

_____________________________________________________________________________

Thus, the recommendations and priorities from the Non-Instructional Department, Program or Administrative

Unit Program Review feed directly into the development of departmental and/or unit plans. In turn, the

departmental and/or unit plans serve as the driving mechanisms in formulation of updated educational, budget,

technology and facilities plans.

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The Non-Instructional Department, Program or

Administrative Program Review Team

The Non-Instructional Program Department, Program or Administrative Unit Review Team at the College is

comprised of the following members:

Department, program or administrative unit Manager.

Two additional staff members within the department, program or administrative unit.

All staff members within a department, program or administrative unit are encouraged to participate

in the Non-Instructional Department, Program or Administrative Program Review process, although

participation is not mandatory.

A college body, such as a validation committee or institutional effectiveness committee, comprised

of staff outside of the department, program or administrative unit.

_____________________________________________________________________________

The Non-Instructional Department, Program or Administrative Unit Program Review Team will analyze the

Program Level Outcomes and/or Service Area Outcomes assessment results and other information (student

demographic data, needs assessments, student engagement surveys, student satisfaction surveys, etc.) and

complete the Non-Instructional Department, Program or Administrative Unit Program Review Narrative

Report.

______________________________________________________________________________

Validation: A designated college body, such as a validation committee or institutional effectiveness

committee, will review the Non-Instructional Department, Program or Administrative Unit Program Review

Narrative Report to ensure completeness of the narrative report, the resource needs template, and the goal

setting template.

The validation committee will complete the validation form, including signatures, included in Appendix C and

make recommendations to the Vice President of Instruction, Vice President of Student Services and College

President.

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Non-Instructional Department, Program or

Administrative Unit Core Data Elements

Part I. District Office

The District Office of Institutional Research will provide the following data to the department or program

by October 1st of each comprehensive program review year.

Total enrollment data for the college (unduplicated) for the last three years disaggregated by age,

gender, ethnicity and special populations (i.e.; foster youth, veterans, DSPS, etc.) for the last three

years.

Total number of students served in support and/or special programs disaggregated by age, gender,

ethnicity, and special populations (i.e. foster youth, veterans, DSPS, etc.) for the past three years.

Overall college retention rate disaggregated by age, gender, ethnicity, and special populations (i.e.

foster youth, veterans, DSPS, etc.) for the last three years.

Support and/or special program retention rates for the last three years, if applicable

Overall college completion retention rate disaggregated by age, gender, ethnicity, and special

populations (i.e. foster youth, veterans, DSPS, etc.) for the last three years.

Support and/or special program completion rates for the last three years, if applicable

Department, Program or Administrative Unit staff demographics: Full-time/part-time, by category

of employment, disaggregated by age, gender, ethnicity

___________________________________________________________________________

Part II. College

The Office of Instruction and the Vice President of Instruction at the College will provide the following to

the Non-Instructional department, program or unit manager.

A copy of the PCCD Strategic Goals and Institutional Objectives for the current academic year.

A copy of the College Goals and Objectives for the current academic year.

Student satisfaction/engagement survey results (CSSE, Noel-Levitz, etc.), if applicable.

Administrative unit and/or campus surveys, if applicable.

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Definitions

Administrative Unit: An administrative unit is responsible for providing specific services throughout the

college and/or provides services necessary to support the overall operation of the college.

Administrative Unit Outcome (AUO): a statement that describes the benefit that an administrative unit hopes

to achieve that is a result of the work that the unit performs. Each AUO must be measurable with defined

criteria.

Assessment: Measurement of a service area outcome. Self-assessment and evaluation surveys can provide the

data. Collecting and analyzing the evidence leads to improvement of the unit’s effectiveness.

Department/Program: An individual area of service within the college.

FTEF (Full Time Equivalent Faculty): Also known as load equivalency. A full-time instructor teaching 15

lecture hours per week for one semester = 1.0 FTEF. One lecture hour = 50 minute instructional period. One

lab hour = .8 of one lecture hour equivalent. This is a semester, or term, measure.

FTES (Full Time Equivalent Student): This measure is used as the basis for computation of state support for

California Community Colleges. For example, one student attending 15 hours a week for 35 weeks (one

academic year) generates 1 FTES.

Retention: After the first census, the percent of students earning any grade but a “W” in a course, series of

courses, or program.

Service Area Outcome (SAO): a statement that describes the benefit that a department or support service unit

hopes to achieve that is a result of the work that the unit performs. Each SAO must be measurable with defined

criteria.

SSSP: Student Support Services Program (formerly called matriculation). Services are required by the

Seymour-Campbell Student Success Act of 2012. These services includes orientation, assessment and

placement, educational planning, counseling, advising and follow-up services.

Student Success: Completion rates with a grade “C” or better. Completion rates can be at the course, program,

degree or certificate level.

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The Non-Instructional Department, Program or

Administrative Unit Program Review Report

1. College: Merritt College

Department, Program or Administrative Unit: Student Health Services (SHS)

Date: September 28, 2015-Revised 12/08/15

Members of the Department, Program or Administrative Unit Program Review Team:

Jon Murphy, RN Nurse Practitioner, Ed.D.

Indra Thadani, RN, MSN, Director of Health Services for Peralta Colleges

Dr. Lilia Chavez

Dr. Marty Zielke

Members of the Validation Team:

Arnulfo Cedillo, Vice President of student Services (VPSS)

______________________________________________________________________________

2. Narrative Description: Please provide a mission statement or a brief general statement of the primary goals and objectives of your

department, program or administrative unit. Include the essential functions of your department, program or

administrative unit, any unique characteristics or trends affecting the department, program or administrative

unit, as well as a description of how the department, program or administrative unit aligns with the college

mission statement.

Alignment of College Mission and Objectives and Goals with Student Health Center:

o Merritt’s Mission Statement:

o The mission of Merritt College is to enhance the quality of life in the communities we serve by helping students to attain knowledge, master skills, and develop the appreciation, attitudes and values needed to succeed and participate responsibly in a democratic society and a global economy.

o

o

o

o

o

o

The mission of Health Services at Merritt is aligned

with the District’s Mission to further the equality and

equity of the educational opportunity and success for

all students by providing access to health services

which promote the physical, emotional, social and

spiritual well-being of our students. This well-being

contributes to the educational aim of our community

colleges by promoting student retention and academic

success. SHS helps accomplish the college mission

goals by providing access to excellent Patient

Education services focused on mental health

wellness and physical health wellness.

Also the Center provides urgent care needs for

those seeking Mental health and physical health

services such as counseling and assessment of needs

and alignment of needs to appropriate care.

o Merritt’s Core Values

o

o Student Success – We provide challenging and rigorous

learning experiences that support the academic and personal

Merritt’s Student Health Center’s (SHC’s) Core Values

Student Success – We treat and refer students appropriately

towards maintaining optimal physical and mental health so

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success of our students.

o

o

o Caring Spirit – We genuinely care about every member of our

campus community.

o

o

o

o Teamwork and Inclusion – We encourage everyone to

participate in college governance and assume responsibility for

acting on our shared commitment to provide exceptional learning

experiences.

o

o

o

o

o

o

o Campus Climate – We strive to create a student-centered

learning environment that leads to student retention, persistence

and success.

o

o

o Diversity – We honor and respect the different backgrounds,

experiences, languages, values and cultures of everyone at the

college.

o

o

students can stay in the classroom thereby supporting the

academic and personal success of our students.

Caring Spirit – Merritt’s Student Health Services

enhance student success by addressing the physical,

psychological, spiritual and social needs of Peralta

students in a holistic and culturally sensitive manner.

Teamwork and Inclusion – The Campus Nurse Practitioner is

active in Shared Governance Committees such as

1) Academic Senate (Corresponding Secretary)

2) Health and Safety Committee (Co-Chair) and took a leadership

role in Fall 2015 to coordinate/participate in Earthquake Safety,

Evacuation Drill (Campus Wide) and Active Shooter Training

(Campus Invited and Filmed for future training-by PCCD TV)

3) Accreditation Committee working specifically on

Recommendation 2)

Campus Climate –Merritt’s Student Health Services is student-

centered learning environment that leads to student retention,

persistence and success.

Diversity – We honor and respect the different backgrounds, and

serve anyone who comes through our doors. Students at Merritt

College come from a diversity of backgrounds, ages, and

lifestyles

o Merritt’s Vision:

o Create learning experiences that stimulate intellectual curiosity

and empower students to communicate effectively, think

creatively, and embrace their potential.

o Prepare students to become the future leaders of our

interconnected global society.

o Engage the community as an active participant and resource

through creative partnerships.

Merritt’s Student Health Services Vision:

If a student is not feeling emotionally or physically

well, they are less likely to come to class, participate

fully and get their work done! Per Healthy Campus

2020, the Merritt Student Health Service strives to:

1. Increase academic achievement, student retention

and lifelong learning;

2. Achieve health equity, eliminate disparities in

wellness, and improve the overall health of the campus

communities;

3. Promote healthy development and healthy behaviors

across every stage of life;

4. Create social and physical environments that

promote health, safety and learning;

5. Eliminate preventable disease, disability, injury and

premature death.

At Merritt’s SHC we believe that good health is essential to student success. Health Services actively promotes

self-care and wellness. We are committed to providing health education, wellness programs, and early illness

prevention to better enable students to fulfill their personal and educational goals. Our programs are designed

around a concept of wellness that integrates all the elements of a student’s life: physical, emotional, social,

spiritual, intellectual and occupational. It is our hope that students will be empowered and informed to make

positive choices that contributes to academic success, academic retention and future contributions to the

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community.

Adapted from: Healthy Campus 2020, American College Health Association, based on Healthy People 2020,

US Department of Health and Human Services, Washington, DC 20201

SHS’s Program Goals

It is the goal of the Merritt’s SHC to provide:

A. A Culturally Relevant, Competent Model of Care

B. A Comprehensive, Integrated Model of Health Care Delivery

C. An Integrated Mental Health Program

D. Continuous Outreach and In-Reach

E. Health Education For future development:

1. Dental Health Options

2. Life Planning and Management

3. A Safe Environment

4. Maximum Accessibility and Minimal Cost

____________________________________________________________________

3. Organizational Chart:

Please insert an organizational chart showing where the department, program or administrative unit is

located within the college organizational structure.

This picture of the Organizational Chart is copied and pasted from the following Peralta Website:

http://www.merritt.edu/wp/wp-content/uploads/2015/02/Merritt-Organizational-Chart-012915.pdf

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Please discuss the relationship and engagement with other support services, programs, and/or

administrative units and any influences these relationships have on the ability of the department,

program or administrative unit to meet its goals.

All work of the SHC is focused on meeting the primary goals of keeping students mentally and physically

well enough to maintain optimal levels of success in the academic milieu. Meeting our Goals of SHS is

also met through multiple shared governance involvement and strong advocacy by SHS Director,

Thadani.

The interrelatedness amongst all the constituents of the college is just a 4 digit phone call away. E-mailing

through Outlook system is common as all Merritt and other Peralta staff has a peralta.edu email address, as do

students enrolled in the four peralta colleges. There is frequent interaction between the Campus Nurse

Practitioner and the Vice President of Student Services, Dr. Cedillo. They, in turn are much interconnected

with Mental Health Care Specialist, Larry Lariosa, MFT and the Peralta Health Care Services Director, Indra

Thadani. Most communication is via email but at least once per month the staff at SHC has a face-to-face

encounter to discuss planning and implementation of planning of student health services.

The Vice Chancellor of Educational Services, along with the Health Services Director, will clarify the roles and responsibilities of PCCD and will report and present to the PCCD’s Board of Trustees or its committees, as needed.

Additionally the staff at SHC has monthly meetings as they are integrated with the other four colleges’ SHC’s

constituents. This committee has 2-hour meetings to discuss a comprehensive range of Peralta students’ mental

and physical health care needs and we promote best practices as our guidelines for conducting business. Both,

the Peralta SHC Director and the Merritt’s SHC’s Nurse Practitioner, Jon Murphy, are officer and regional

representative respectively for the Statewide Professional Organization, HSACCC (Health Services Association

of California Community Colleges). The direct Supervisor of Mental Health and Medical Health are the VP of

Student Services (VPSS) and SHS. He is the primary link between the SHC and Merritt’s Upper Administration

and the link between Merritt’s Administrative Team and the District facilitated by the Peralta Director of SHS.

It is also notable that the direct supervisor over SHS is located in the same Building and on the same floor of the

SHS, which promotes easy collaboration between management and Student Health Services.

The direct link between Academic Senate Committee and SHC is directly facilitated by Jon Murphy, the Nurse

Practitioner of Merritt’s SHC as he is the Corresponding Secretary on the Senate. Needs of the SHS are

frequently discussed in these twice monthly meetings.

The direct link between Health and Safety Committee and SHC is directly facilitated by Jon Murphy, the Nurse

Practitioner of Merritt’s SHC as he is the Co-Chair for this Committee. Needs of campus wide Health and

Safety are frequently discussed in these monthly meetings. Fall of 2015 alone has involved the entire campus in

three important safety events: 1) the CA Shakeout in October to Prepare the campus for an Earthquake; 2) the

evacuation drill conducted in November to prepare the campus of where to go if there is a disaster; and 3) the

Active Shooter Training in December inviting the entire campus to plan for survival if there is a shooter at

Merritt College. All constituents of the organizational chart have played an active role in these Health and

Safety Events as they all focus on mandatory safety measures we must do to stay in compliance with Merritt’s

Organization Plan Manual.

The direct link between Merritt’s and Peralta’s SHC’s is directly interconnected with other CA Community

Colleges through HSACCC facilitated by Jon Murphy, the Nurse Practitioner of Merritt’s SHC and Indra

Thadani the Peralta Director of Student Services. These meetings are held at least 2-3 times per year.

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Please describe how external factors (if applicable) , such as State and Federal laws, advisory board

recommendations, changing demographics, etc. have on the support services your department, program

or administrative unit provides.

State and Federal Standards of health Care Delivery directly govern Licensure of the Nurse

Practitioner/provider as well as the Mental Health Counselor, Larry Lariosa, our MFT. Education Code of

California also oversees the practice and standards of how student health services must practice. The Peralta

College District is governed by the Peralta Board of Trustees and all four colleges must maintain compliance

with Cal OSHA as well as Peralta’s Policy and Procedure as laid out by Office of Risk Management on the

Peralta Website: web.peralta.edu/risk-management/

The Student Health Services Provider, Jon Murphy, is also Co-Chair of the Health and Safety Committee which

is an Advisory Committee which can directly report to the VPSS and the College President, as needed. This

committee is responsible for maintaining health and safety of the overall campus as it interfaces with the

community it serves. Annually the Health Services Director coordinates Community Involvement by inviting

multiple Community Health related businesses to the Campus Health Fair. This is always a successful event for

students and community businesses to interface.

The Student Health Services Working Group (SHSWG) served as an advisory body. The SHSWG include

students and representatives from all four colleges, the HCSA, and the service provider. Additionally the

Director of the Peralta Wellness Center (PWC) at Laney College and campus Health Service Coordinators

serve as members. The Health Services Director will serve as the chair. Initial planning and on-going

operations are to be developed by the SHSWG, in collaboration with the service provider. Other charges for

the SHSWG include: addressing day-to-day operational concerns, establishing procedures and protocols, and

reviewing the annual budget.

The Health Services Director, Ms. Thadani, monitors the clinical services delivery contract of the health

services provider, and, with the health services provider, will research best practices from other community

colleges.

Peralta health professionals, with the health services provider, will develop a collaboration plan for the existing PCCD health services and the new, expanded services offered by the health services provider.

Role of Alameda County Health Care Services Agency (HCSA)

Alameda County Health Care Services Agency (HCSA) provided support including facility planning,

financing strategies, and acting as an advisor with contract development and monitoring. They facilitated

work toward securing resources to support the delivery of health services, including leveraging monetary

resources to obtain additional funding, grant- writing, and third party billing.

In summer of 2015 AHS service contract ended and Peralta is now in contract with a new Health Services

Provider, Healthy Communities, and a subsidiary to Lifelong. Healthy Communities, in collaboration with the

Health Services Director and the SHSWG, will recommend an incremental plan to provide clinical services

starting in the fall semester of 2015. Healthy Communities will provide additional clinical services based on

available funding, and such increases in services shall be reviewed by the Student Health Services Work

Group, and approved as above. Healthy Communities will also continue where AHS left off, collaborating

with PCCD to conduct an outreach campaign for PCCD students.

Any FQHC (federally qualified health centers) providing services on a Peralta campus will maintain all

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required licenses and special permits issued by federal, state, and local agencies related to the services it

provides, including but not limited to the California Health and Safety Code, Division 2 and Title 22 and

Title 17 of the California Code of Regulations.

______________________________________________________________________________

4. Student Demographic Data: Serve all student population

For Departments and Programs, please enter the following demographic data for the past three years.

The data below will be the compilation by varied sources compiled to attempt to describe our demographic

population served by Merritt’s SHC. Data is missing for multiple years due to the position of campus nurse had

not officially been filled since the retirement of Karen Bougae in 2010. The former Campus RN provided

Medical and Mental Health Care services as she was an RN with an MFT credential as well. Merritt students

were encouraged to go to the Peralta Wellness Center (PWC) from the fall of 2010 up to the fall of 2014. The

most common reasons for students coming to the PWC were: family planning and muscular-skeletal injuries.

We were out of compliance with the Peralta Contract with PFT until spring of 2015, with the hiring of Jon

Murphy as 15 hour Campus Nurse Practitioner, and a fifteen hour Peralta psychologist. Some columns will

reflect percentages while others will reflect numbers from populations indicated below the table, while citing

the resource from where data was derived.

Department or Program

Name:

Year 1

2011-2012*

Year 2

2013-2014**

Year 3

2014/15***

% Change (year 1 to

year 3-approx %)

Total Students Served

(Headcount)

N=349 Part-time

services provided

N=776**** Reflecting Peralta

College Students

N=473 One semester

reflected

Gender: Male 40%

43.6% 16% Decr by 24%

Gender: Female 60%

36.6% 83% Incr by 23%

Gender: Unreported 0 0.4%

transgender

2% Incr by 2%

Age: ≤ 19 years 22% 23.1% 7% Decr by 15%

Age: 20 -24 29% 23.6% 23% Decr by 6%

Age: 25 - 29 20% 15.6% 15% Decr by 5%

Age: 30 - 39 18%

37.7%

(30 + years)

17% Decr by 1%

Age: 40 - 49 11% 15% Incr by 4%

Age: ≥50 4% 23% Incr by19%

Ethnicity: African-

American/Black

45%

27.8% 51% Incr by 6%

Ethnicity: Asian/Pacific

Islander

16%

20.7% 20% Incr by 4%

Ethnicity:

Hispanic/Latina/Latino

19%

13% 16% Decr by 3%

Ethnicity: Native

American

3% 2.7% 4% Incr by 1%

Ethnicity: Other Non-

White

1% 4.8 4% Incr by 3%

Ethnicity: White 9% 14.7% 13% Incr by 4%

Ethnicity: Unreported 1% 5.8% 5% Incr by 4%

The list of Resources used is from the following reports:

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*Peralta Community Colleges Student Health Services Strategic Plan. Prepared April 2011

Submitted by Dr. Jacob Ng, Vice Chancellor of Student Services

** American College Health Association. American College Health Association-National College Health

Assessment II: Peralta Community College District Executive Summary Fall 2013. Hanover, MD:

American College Health Association; 2014

** NCHA Results Table (Peralta) 2013.

***Supplemental Report_Spring_2015 Health Services (SHS) projected Budgetary Proposal submitted to

VPSS by Jon Murphy

****N=776 reflects similar data from students from all 4 campuses whereas the other 2 columns reflect

Merritt students only.

Using the data entered for your department, program or administrative unit above, briefly explain the changes in

students served for the past three years.

Fewer Males were served than females consistently in all years reported however remarkably lower

males received health care services than the preceding years which may be due to fewer enrolled males

than females.

The data also reflects fewer younger students and more students from the older age groups are using the

SHC Services.

There is an overall increase in all ethnicities served by Merritt’s Student Health Center and a 3%

decrease in Hispanic/Latinos served in 2015 by comparison to preceding years. It needs to be analyzed

whether this is proportionate to Enrollment trends for these same percent changes all of these areas, a

task for our statistician perhaps.

5. Assessment:

Please answer the following questions and attach the Task Stream “At a Glance” report, if applicable, for your

department, program or administrative unit.

Questions:

How does your department, program or administrative unit ensure that students are aware of the

program level outcomes and/or service area outcomes for your area? Where are the program

level outcomes and/or service area outcomes published? If they are on a website, please include a

live link to the page where they can be found.

Our Student Health Center (SHC) at Merritt College distributes surveys to assess whether or not we are

reaching the Program Level Outcomes for our students. The results of the Health Services Needs

Assessment Survey are summarized in the Health Services Needs Assessment Survey Report: Summary:

Report of 2009 and annual Assessment Reports from the Merritt SHC.

The Link to Peralta’s SHCs’ Goals (also Merritt’s Goals) is published in this sort of report and is found

on this website/link:

http://web.peralta.edu/health-services/files/2011/09/110428-SHS-Plan-2010-2013-FINAL.pdf

The areas needing improvement are then acknowledged and discussed among the SHC’s of the four

colleges and a plan for meeting goals is developed to better meet the outcomes or the original plan is

reevaluated to determine if it is a reachable goal for our student populations at each college.

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Briefly describe at least two of the most significant changes/improvements your department,

program or administrative unit made in the past three years as a response to analysis and

discussion of program level outcomes and/or service area assessment results. Please state the

program level outcome and/or service area outcome and assessment cycle (year) for each example

and attach the data from the “Status Report” section of Task Stream for these findings.

Improvement 1. Increased hours of medical/mental health services.

During the past three years we at SHCMC have not been in compliance with the District/PFT Contract

regarding providing the college with the same level of Health Care Services as that provided in the year,

1986. As of 2014-2015 Academic Year we have improved and are now in compliance with the

Contract: We are providing fulltime Health care services. In fact we are exceeding the 30 hour per week

(fulltime equivalency) baseline requirement for a campus RN because we are now providing 30 hours of

medical health care plus 18 hours of Mental Health Counseling. This is due to support from the Director

of Health Services and the district health fee. In June of 2014, a detailed cost/benefit analysis was

conducted by the Director of Health Services and it was decided that the central clinic, Peralta Wellness

Center, would close and decentralize clinics at each college would be implemented. In the fall of 2014,

the Director of Health Services began a medical clinic and mental health services at Merritt.

Improvement 2. We have an improved liaison between Laney Wellness II and the SHC’s at all four

colleges. Merritt’s Student Health Center now offers student services from an NP’s, an MFT, and

Medical Assistants (MA) to meting physical and mental health needs. Additionally all four colleges

provide Mental Health Care Services at each college to meet the statistical needs of the population we

serve. All four mental health specialists have collaborative meetings monthly to provide most up-to-

date services to students based on best practices in the field.

Task Stream Report in Progress

Briefly describe two of the most significant examples of plans for program level and/or service

area improvement for the next three years as result of what you learned during the assessment

process. Please state the program level outcome and/or service area outcome and attach the data

from the “Assessment Findings and Action Plan” section of Task Stream, if applicable, for each

example.

The following three plans are in process for the purpose of expanding and improving the efficiency of

our health care delivery system for our student population.

Plan 1. The Health Services Director and Merritt SHC recently gained Approval for implementing an

Electronic Health Record (EHR) System for 2016. This EHR system is being implemented at all four

colleges (currently in early transitioning phase from paper to electronic system).

This will provide more comprehensive Health Care Services and do so more efficiently and sustainably.

The new features will provide for more intercommunication between all four colleges. This means our

overall system can more efficiently provide Diagnoses, Prescriptions, Order Lab and Tests with

established liaisons such as Quest Diagnostics, and One View Imaging (local outsourcing for definitive

diagnosing when medically indicated).

Billing Clients with private Insurance will also be facilitated by this EHR system we now have approved

by Peralta District.

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Plan 2. To include data from assessment to ensure better care for students in the areas of: sleep,

nutrition, exercise, drug and alcohol use, and stress management. All intake forms have these areas that

were identified on the assessment and will be coached accordingly at each visit.

Plan 3-To expand Prescriptive Authority for Providers.

The Family Nurse Practitioner (FNP) from Merritt College, Jon Murphy, is working towards gaining

Prescriptive Authority under the new Partnership with Healthy Communities (the new Health Care

Delivery System). Dr. Watson’s affiliation with Healthy Communities and Merritt may facilitate the

steps towards this Family Nurse Practitioner (FNP) meeting the goal of prescriptive authority

attainment.

Describe your department, program or administrative unit’s participation in assessment of

institutional level outcomes (ILOs).

While the focus of Merritt College’s ILO’s is on Communication this year we at the Student Health

Center (SHC) of Merritt College are participating in the following three ways:

1) Expanding our outreach to students by hiring a student though her Work/Study to provide 10-15

hours promoting our services.

2) The Campus Nurse Practitioner and Mental Health Provider are also outreaching to instructors

and counselors and other staff members offering themselves to visit their work areas (classrooms and/or

departments) to offer personal presentations about our Mental/Physical Health services available.

3) Student Health Center informational fliers are also attached to these invitational emails.

4) Additionally the latest information about our services are actively emailed to our web site

developer, Susan May, for uploading to Merritt’s Student Health Services (SHS) web page.

How are the program level outcomes and/or service area outcomes aligned with the institutional

level outcomes and to the college mission? Please describe and attach the “Goal Alignment

Summary” from Task Stream, if applicable.

The following Goals on the left column came from those set in 2014 and the column on the right reflect

accomplishments of these goals.

15

Update on Goals for 2015 written in December 2014 and some of the Goals from the College and

District Mission Statement (From Director of Peralta SHC’s excerpt about all four colleges, including

Merritt’s Health Services offered in spring 2015 with graphs):

1. Setting up CAL Fresh (food program for

students).

2. Create a template for all College health centers

to report activity/productivity and patient/student

feedback.

3. Create policies and procedures for Student

Health Services

4. Orient new employee

5. Continue Student Wellness Committee (work

group)

6. Ensure that each college has a wellness fair

7. When at least one permanent mental health

professional is hired for PCCD, begin internship

program

8. Complete student wellness assessment tool

project

9. Continue to keep website current on a monthly

basis

1. Presentations were made to 2054 students and

resulted in 75 applications. 93 hours/month of

outreach was provided by Alameda Family

services grant and occurred on all four campuses

to classrooms and specific programs.

2. Template was created and all health centers

were given the template, every followed the

template except Asian Health Services.

3. It was decided to adopt the book First Aid by

Emergency Department Physicians, edition 3 to be

the P/P manual for all health centers.

4. Orientation process was formalized into a

binder, yet still work needs to be done to improve

the entire process.

5. SWC met three times on various campuses

with excellent representation from all four

colleges and the district.

6. All colleges had a Wellness Fair.

7. Argosy University MOU for mental health

internship program is complete, just needs all

signatures and then we need to implement it.

8. Student Wellness Assessment: HAPPYS is

underway with guidance from district Institutional

Research dept. this goal will be ongoing.

9. District Website is updated every 4 weeks.

What do members of your department, program or administrative unit do to ensure that

meaningful dialogue takes place in both developing and assessing the program level outcomes

and/or service area outcomes?

Monthly staff meetings are held to keep focus on our ILO’s, PLO’s and SLO’s as they align to the goals

set in the 2010-2013 Planning Report and similar reports subsequently created. SHS Center’s Key

Representatives from all four colleges discuss regularly the following processes:

We discuss if there is a built in accountability amongst ourselves and through the feedback we receive

from student satisfaction surveys. Thus we are constantly evaluating the effectiveness of our services in

meeting students’ and communities’ needs. Our Alignment with the Peralta’s Mission as it is

specifically carried out by each college’s mission and goals is also looked at from time to time to keep

us on track with ILO’s. Also we are frequently discussing Best Practices while referring to our

alignment of goals.

On November 23, 2015 Dr. Murphy input Assessment data onto the newly established site for Student

Health Center, as one was not developed in the past 5 years, onto the Taskstream system. There will be

monthly meetings with Dr. Marty Zielke to further develop this alignment of PLO’s with ILO’s.

16

Briefly describe the results of any student satisfaction surveys or college surveys that included

evaluation and/or input about the effectiveness of the services provided by your department,

program or administrative unit. How has this information informed department, program or

administrative unit planning and goal setting?

a) From the report by Ms. Thadani, Peralta Director of Student Services, Report of Director, Health

Services Spring 2015 with graphs, here are some examples of measureable data from satisfaction

surveys:

97% of Merritt students completing the satisfaction survey (N=32) were very satisfied with the

front desk person and the practitioner.

Merritt’s Student Satisfaction Surveys: 13 surveys returned for Merritt College, suggestions for

improvement for expanded mental health hours, psychological testing, groups, MD on site,

access to psychiatric medications, housing resources and legal resources and summer hours for

mental health.

Merritt’s Acupuncture and massage program has 4.7/5 (5 being excellent) satisfaction and 97%

utilization

The above data is used to update our referral services / resource list in November 2015. This

was especially useful for Mental Health Services updates. This data was also useful for

Assessment Planning at the Task Stream Meeting with Dr. Zielke, in prioritizing Assessments

i.e. which are more relevant than others.

b) Also the following is an example of how the above measureable outcomes from satisfaction surveys

are mapped to planning and goal setting and goal achievement:

The Satisfaction Surveys and the Measures made in the Annual Report supported the need to

bring back full services this semester to focus on providing the most needed and utilized services

as listed below (from this report):

o “Between Healthy Communities, the temporary staff assistant and Dr. Jon Murphy RN,

NP, we were able to keep the Merritt college health center open for 4 days a week for a

total of 30 hours/week. The total visits were: 473 (up from 206 in the fall) and the top

six reasons were as follows and as well as the number of first aid visits:

134 simple health assessments

8 injuries-first aid

20 Emotional support/mental health referral

25 health education

20 TB testing

127 supplies

Chart audits have been conducted in the spring of 2015 and will continue, the goal is to review 10 charts

or 3% each semester. Initial findings have shown there is adequate compliance with the needs identified

in the NCHA survey: exercise, stress management, nutrition, sleep and drugs/alcohol assessment and

coaching. A deficient area, area needing improvement for the future, is in the signatures and dates that

need to be on all charts. This information was missing on some of the charts audited.

17

How do you know that your program is effective? What are the indicators that measure your

effectiveness? What are the expected results of these indicators?

Currently this is not measured adequately at the Health Center.

We only assess effectiveness, inadequately albeit, throughout the year and in year-end reports. Now that

Merritt has a fulltime Nurse Practitioner he shall continue to work with the Peralta SHS Director (Indra

Thadani) to update information and assist in measuring effectiveness. This would be a challenge with

the transient nature of our population served, however.

This will be done by asking students who received health services to please complete the Satisfaction

surveys. Those results shall be counted and compared from semester to semester and from year to year

in the annual report and paraphrased in the annual Program reviews.

______________________________________________________________________________

6. Student Success:

For Specialized Support Services Programs:

Describe course completion rates (% of students that earned a grade “C” or better or “Credit”) in the

courses within your program for the past three years. Please list each course separately. How do the

program’s course completion rates compare to the college course completion standard?

College course completion standard ______N/A__________

Program’s course completion rates: N/A

Course 1._______________________ ______ _________ _________

(course name and number) rate, year 1 rate, year 2 rate, year 3

Course 2. ._______________________ ______ _________ _________

(course name and number) rate, year 1 rate, year 2 rate, year 3

Course 3. ._______________________ ______ _________ _________

(course name and number) rate, year 1 rate, year 2 rate, year 3

Etc.

Briefly describe the program’s overall retention rates (After the first census, the percent of

students earning any grade but a “W” in a course or series of courses) for the past three years.

How does the program’s retention rate compare to the college retention standard?

18

College retention standard _____ N/A ___________

Program retention rates: N/A

Year 1._______________________

Year 2. ._______________________

Year 3. ._______________________

What has the program done to improve course completion and program retention rates? What is

planned for the next three years? N/A

Please provide the following information about these specific SSSP services, as applicable, for students in

your program, for the past three years.

Year 1. Year 2. Year 3.

Number of students that

completed orientation See Counseling Report See Counseling Report See Counseling Report

Number of students that

completed assessment “ “ “

Number of completed

Student Educational

Plans (SEPs)

“ “ “

Number of Abbreviated

versus Comprehensive

SEPs

“ “ “

Total number of follow-

up services “ “ “

Number of Early Alert

referrals “ “ “

What has the department/program done to improve SSSP services? What is planned for the next

three years?

o We serve all students regardless of race, belief system and level of mental/physical health

care need and refer to the community resources if outside of our scope of practice or if we

are not meeting their health care needs ____________________________________________________________________________

7. Human, Technological, and Physical Resources (including equipment and facilities):

Describe your current level of staff, including full-time and part-time faculty, classified staff,

and other categories of employment.

Full-time faculty headcount _______1 at 30 hrs. /week_____

19

Part-time faculty headcount ______1_at 20 hours per wk._____

Total FTEF faculty for the discipline, department, or program _______1______

Part time Student Work-Study currently paid by FAFSA: ______2_at 20 hours per wk._

Full-time/part-time faculty ratio _______1:3__________

Classified staff headcount, if applicable ______None________

Administrative staff: None

Other:

What are your key staffing needs for the next three years?

1 Medical Assistant at the front Desk 30 hrs. /wk. (to replace the student MA)

1 Outreach Coordinator at 10 hrs. per week (student can do this)

Why?

For security of Patient information and for answering any phone calls

For scheduling and greeting clients and to preset up appropriate paperwork before providers see

patients

It is crucial that students find the health center with a person to greet them and offer support: i.e.

band aids, family planning supplies, requested over the counter medications for headaches, etc.

Please provide evidence to support your request such as assessment results data, student

success data, enrollment data, data on the number or type of services provided, survey results,

and/or other factors.

Students have complained when they have paid their health fee during the semester and health

services is not available on the campus!

Describe your current utilization of facilities and equipment.

Student Health Fair Every Spring –setting up the Quad-Mid Campus

Outreach tables set up weekly in the student center.

What are your key technological needs for the next three years?

Update to I Pads for Electronic Health Records (EHR) 2 @ $600 each for

Rationale- Electronic Health Records (EHR) Conversion

1 Desk top Computer for Front Desk to replace current 12-year old desk top

Rationale-to update current one > 10 yrs. old $1,000

Why? Please provide evidence to support your request such as assessment results data,

student success data, enrollment data, data on the number or type of services provided, survey

results, and/or other factors.

Fall: Flu Shot Day Mid October, annually Need $990 in supplies for Needles,

Alcohol Wipes, etc. and Providing inexpensive Pizza lunch (to student volunteers)

Spring: Annual Health Fair Early May Need $600 for supplies and

Providing inexpensive Pizza lunch (to Medical Assistant student volunteers)

20

What are your key facilities needs for the next three years? Why? Please provide evidence to

support your request such as assessment results data, student success data, enrollment data,

data on the number or type of services provided, survey results, and/or other factors.

Year 1

Fall: Flu Shot Day Mid October, annually Need $990 in supplies for Needles,

Alcohol Wipes, etc. and Providing inexpensive Pizza lunch (to student volunteers)

Spring: Annual Health Fair Early May Need $600 for supplies and

Providing inexpensive Pizza lunch (to student volunteers)

Year 2

Fall: Flu Shot Day Mid October, annually Need $990 in supplies for Needles,

Alcohol Wipes, etc. and Providing inexpensive Pizza lunch (to student volunteers)

Spring: Annual Health Fair Early May Need $600 for supplies and

Providing inexpensive Pizza lunch (to student volunteers)

Year 3 Fall: Flu Shot Day Mid October, annually Need $990 in supplies for Needles,

Alcohol Wipes, etc. and Providing inexpensive Pizza lunch (to student volunteers)

Spring: Annual Health Fair Early May Need $600 for supplies and

Providing inexpensive Pizza lunch (to student volunteers)

Same as Above because this is part of Community Outreach and Advisory Meetings as we

coordinate with our community partners is contributing to students learning about community

resources and directly utilizing services provided by our Community Partners

Please complete the Non-Instructional Program Review Prioritized New Resource

Requests Template included in Appendix A. ______________________________________________________________________________

8. Community, Institutional, and Professional Engagement and Partnerships:

Discuss how faculty and/or staff have engaged in institutional efforts such as committees,

presentations, and departmental/program activities. Please list the committees that full-time

employees participate in.

Jon Murphy has been a member for at least 5 years on these Committees;

1) Faculty Academic Senate (as Correspondence Secretary Senator)

2) Health and Safety Committee (now Co-Chair) (5 years’ service as regular member)

3) Health Services Association for CA Community Colleges (HSACCC-joined recently)

4) District Wide Health Services Committee of Peralta Colleges (including Laney, Merritt, College

of Alameda, and Berkeley City College)

21

Discuss how faculty and/or staff have engaged in community activities, partnerships and/or

collaborations.

The Campus NP, J Murphy, participates and plans the Annual Outreach for Campus Student Health

Fair, involving many community partners such as those listed below, and more:

MEDICAL/DENTAL REFERRALS: 1-800-322-6384

Most clinics accept MediCal and provide sliding scale fees

Central Health Center Dental Clinic

(510) 271-4211

470 27th St. 2nd floor, Oakland, CA 94612

Offers children’s clinic; general dentistry

East Bay Native American Health Center Dental Clinic

(510) 261-1962

3124 E. 14th St., Oakland, CA 94601

General dentistry, crown, bridge, prosthetics, and oral hygiene. Special program for homeless and medically indigent adults.

Hours from 9-5 p.m. Mon-Thurs.

Eastmont Wellness Center

(510) 577-5668

2449 88th Ave., Oakland, CA 94605

General dentistry for children only

East Oakland Family Health Center

(510) 613-2210

7450 E. 14th St., Oakland, CA 94621

General dentistry, limited endodontics surgery, limited prosthetics, emergency dental services.

Call for emergency

Fairmont Hospital Dental Clinic

(510) 667-3206

15400 Foothill Blvd., San Leandro, CA 94578

General dentistry, extractions, dentures, limited endodontics, crowns, and bridges. Waiting list.

Highland Hospital Dental Clinic

(510) 437-4473

1411 E. 31st St., Oakland, CA 94602

General dentistry, oral surgery, limited periodontics, preventive dental health.

EMERGENCY DENTAL DROP IN HOURS DAILY. CALL FOR HOURS.

West Oakland Health Center

(510) 835-9610, Ext. 381 or 382

700 Adeline St., Oakland, CA 94607

All services except orthodontics and root canals.

Berkeley Free Clinic

(510) 548-2570

2339 Durant Avenue, Berkeley, CA

University of California School of Dentistry

Comprehensive care. Call for information and appointment. Emergency care available at Parnassus St. only; oral surgery at

Parnassus.

o 100 Buchanan St., S.F., CA 94102

(415) 476-1316 (for oral surgery)

(415) 476-5608

o 707 Parnassus St., S.F., CA 94143

(415) 476-1891

22

o S.F. General Hospital, Bldg. 20

(415) 476-5692

University of the Pacific School of Dentistry

General Number (510) 929-6400

2155 Webster St., S.F., CA 94155

Comprehensive dental care; orthodontic clinic; children’s clinic

o Children’s Clinic, (415) 929-6550

o Orthodontic Clinic, (415) 929-6555

o Adult Clinic, (415) 929-6501

o Oral Surgery, (415) 929-6473

University of the Pacific Union City Dental Clinic

(510) 489-5200

1203 “J” St., Union City, CA 94587

General dentistry. Dentists are third year dental students form University of the Pacific Dental School.

Emergency Dental Services

Refer to Dental Health Clinics in this Resource List for addresses and telephone numbers.

o Children’s Hospital Medical Center (for children 1-12 years of age)

o East Oakland Family Health Center

o Highland Hospital Dental Clinic

o University of the Pacific School of Dentistry

o University of the Pacific Union City Dental Clinic

o West Oakland Health Center

Patient Referrals

Contra Costa Dental Society (925) 932-8663

Alameda County Dental Society (510) 782-5442

Berkeley Dental society (510) 865-6334

Napa-Solano Dental Society (707) 864-3204

*We invite all of these Community Referral Representatives to attend our Annual Wellness Fair at

Merritt

Also I coordinate with local police services and health care providers and allied health programs to

widen our referral resources for our students

Discuss how adjunct faculty members and/or part-time hourly employees are included in

departmental or program trainings, discussions, and decision-making.

Larry Lariosa is our part time Mental Health Counselor who coordinates and involves himself with all of

below:

Mental Health Services

Below is a list of general guidelines and Mental Health Services offered by the Peralta Colleges? You can find the list of all

services by each campus on the Campus Health Services and Fees page.

General Guidelines for Services at the Peralta Colleges:

If a student is already seeing a mental health provider, we will encourage them to continue with the same provider. If an

urgent issue arises, then the Peralta Wellness Center mental health counselor can see the student.

The mental health counselor works collaboratively with the Peralta Wellness Center staff.

You can meet with a therapist to discuss issues including but not limited to:

23

o Grief and loss

o Difficult feelings (sadness, stress, anger, depression)

o Post-crisis follow up/crisis consultation

o Worrying or feeling anxious constantly

o Frequent loss of temper

o Relationship issues

o Trouble eating, sleeping or concentrating

o Dealing with unpleasant memories

o Worries about drug/alcohol use

o Mental health services provided:

o Short-term therapy

o Assessments

o Establishing treatment goals

o Referrals

o Discharge planning

o Availability for Peralta faculty and staff consultation regarding student concerns

o Merritt’s Medical Services

o Urgent Care Drop-In,

o First-Aid,

o Family Planning,

o Testing for: Diabetes, Pregnancy, Anemia, Infection &TB.

o Physical Health Screening exams for Allied Health programs,

o Health & Outreach workshops and Community Referrals.

o Acupuncture and/or Massage (by apt via ccwellness.info or 510-879-7988)

o FLU SHOT CLINIC coordinated with Medical Assisting Program

Online Resource:

http://www.ulifeline.org/get_help_now Online resource for college mental health & suicide prevention – has a “self E-

valuator”

______________________________________________________________________________

9. Professional Development:

Please describe the professional development needs of the department, program or

administrative unit. Include specifics such as training in the use of technology, use of online

resources, cultural sensitivity, mentoring, and activities that help individuals stay current with

their job responsibilities, etc.

Both the staff members at Merritt student health center are new, therefore it is encouraged that they

attend as many college health forums/ workshops/ conferences as possible. The District is

purchasing an Electronic Medical Record system and the company Medicat will provide all the in-

service and support. To maintain our Licensure the two staff members must attend 30 hours of

Continuing Education Units.

This is standard for Professional Development in Higher Education and for keeping abreast of latest

innovation, such as Electronic Health Records (EHR) (Technology).

Merritt College can facilitate this by offsetting costs for Pre-Approved Educational Annual

Conferences as they directly relate to Physical and/or Mental Health Care Services for Higher

Education

Technology Needs:

24

Two I-Pads will be needed for the Two Health Care Providers, Larry Lariosa and Jon Murphy for the

Conversion from Paperless to EHR Charting System

_____________________________________________________________________________

10. Department, Program or Administrative Unit Goals and Activities:

Briefly describe and discuss the department, program or administrative unit’s goals and activities for the

next three years, including the rationale for setting these goals. NOTE: Progress in attaining these goals

will be assessed in subsequent years through annual program updates (APUs).

Update on Goals for 2015 written by Indra Thadani, RN MS for District Student

Health Services in December 2014 1. Setting up CAL Fresh (food program for

students).

2. Create a template for all College health centers

to report activity/productivity and patient/student

feedback.

3. Create policies and procedures for Student

Health Services

4. Orient new employee

5. Continue Student Wellness Committee (work

group)

6. Ensure that each college has a wellness fair

7. When at least one permanent mental health

professional is hired for PCCD, begin internship

program

8. Complete student wellness assessment tool

project

9. Continue to keep website current on a monthly

basis

10. Conversion Plan Developed for EHR

Instruction/Training

1. Continue Presentations on all four campuses to

classrooms and specific programs.

2. Template will be further vetted annually and

utilized for all health centers.

3. Continue to evaluate the effectiveness the book

First Aid by Emergency Department Physicians,

edition 3 to be the P/P manual for all health

centers.

4. Orientation process work still needs to be done

to improve the entire process.

5. SWC to meet three-six times per semester to

work on improving services and awareness of

Healthy Living Education to our students at all

four colleges and the district.

6. All colleges will continue to conduct a

Wellness Fair.

7. Argosy University MOU for mental health

internship program is complete, just needs all

signatures and then we need to implement it.

8. Student Wellness Assessment: HAPPYS will

be more utilized with guidance from district

Institutional Research dept. this goal will be

ongoing.

9. District Website is updated every 4 weeks.

10 Conversion Plan will be Instituted per Contract

with EHR System Beginning I Fall 2015 and

ongoing

Then fill out the goal setting template included in Appendix B. which aligns your department, program

or administrative unit’s goals to the college mission statement and goals and the PCCD strategic goals

and institutional objectives.

Goal 1. Support Services:

25

All of our Medical and Mental Health Services depicted above, on the Peralta and Merritt websites,

under Student Health Services, are supportive to Student Success

Activities and Rationale:

The overview of our Activities stem from striving to:

1. Increase academic achievement, student retention and lifelong learning;

2. Achieve health equity, eliminate disparities in wellness, and improve the overall health of the

campus communities;

3. Promote healthy development and healthy behaviors across every stage of life;

4. Create social and physical environments that promote health, safety and learning;

5. Eliminate preventable disease, disability, injury and premature death.

Rationale: The foundation of our goals is based upon best practices for the rationale for our students to

succeed in College. Our purpose is to meet our Goals set forth by Healthy Campus 2020, American

College Health Association, based on Healthy People 2020, US Department of Health and Human

Services, Washington, DC 20201

SHS’s Program Goals

It is the goal of the Merritt’s SHC to provide:

A. A Culturally Relevant, Competent Model Of Care

B. A Comprehensive, Integrated Model Of Health Care Delivery

C. An Integrated Mental Health Program

D. Continuous Outreach And In-Reach

E. Health Education For future development:

1. Dental Health Options

2. Life Planning And Management

3. A Safe Environment

4. Maximum Accessibility and Minimal Cost

Goal 2. Assessment (of SAOs or AUOs):

Activities and Rationale:

Assessment of student health status and needs occur every other year in the District.

The Annual Report includes how successful we are in meeting the above goals. Satisfaction Surveys are

frequently vetted and/or updated and customized to determine if we are meeting the student needs.

Goal 3. Student Success:

Activities and Rationale:

All of the activities we do to promote optimal level of individual health are based on student success.

Rationale:

We believe that good health is essential to student success. Health Services actively promotes self-care

and wellness. We are committed to providing health education, wellness programs, and early illness

prevention to better enable students to fulfill their personal and educational goals. Our programs are

designed around a concept of wellness that integrates all the elements of a student’s life: physical,

emotional, social, spiritual, intellectual and occupational. It is our hope that students will be empowered

to make positive choices that contributes to academic success, academic retention and future

contributions to the community.

Goal 4. Student Success:

26

Activities and Rationale:

Example of Measureable Goals with Outcomes

Student Learning Outcomes

It is hoped that additional student learning outcomes will be added as the health education program

is developed.

Student Learning Outcomes

Assessment Methods

Criteria for successful performance

When will you collect this information?

Results

After receiving a Tuberculosis Screening Test, clients will demonstrate an increased understanding of the meaning of the skin test, TB disease transmission and the difference between TB disease and TB infection.

Pre and post testing.

Success = a significant improvement in scores between the pre-test and post- test.

On-going Analyzed in May of each year.

Service Area Outcomes

Student Services Area Learning Outcomes: The new cohort of student health services will be

district-wide. The Student Wellness Committee in Sept 2015 would use the NCHA survey

approximately once every 10 years. A task force is working on a current assessment tool with UCB

grad students. This survey can be administered to students using the new Peralta Wellness Center,

and those on campus that have chosen not to use, or have no need for, the Center. This will

provide some measure of the impact of services on the student body.

Goals and Objectives

Goals and objectives are listed above.

Goal 5. Professional Development, Community, Institutional and Professional Engagement and

Partnerships:

Activities and Rationale:

Conferences:

1) Jon Murphy, the Nurse Practitioner needs 30 CEU hours each two years to maintain licensure. He is a

member and Regional Representative of HSACCC, a professional organization for California

Community Colleges health. Physical Health Provider will attend annual Conferences and Committee

Meetings. Projected cost for transportation and 2 night stay per year will likely be $1200-1600. The

reasonable request for $1000 for professional development should be budgeted to offset expenses when

the Annual Conference is out of state.

2) Larry Lariosa needs 36 CEU’s every 2 years to maintain licensure and an example of the professional

organization related to College Health is 2015 NASPA, a professional organization for campus mental

health. This organization has annual Mental Health conferences in January. Budgeting $1000 for such

Staff Development activities is a reasonable request to offset expenses for travel and conference fee

costs.

27

Rationale:

Maintaining Currency and Licensure of Providers

Please complete the Program Review Integrated

Goal Setting Template included in Appendix B.

Appendices

Appendix A

Non-Instructional Department, Program or Administrative Unit Program Review

Prioritized New Resource Requests Summary

College: _Merritt College___________________________________________________________

Discipline, Department or Program: _____Student Health Center_____________________________

Contact Person: _______Jon Murphy or Indra Thadani____________________________________

Date: ___October 02, 2015_________________________

Resource

Category

Description Priority

Ranking

(1 – 5, etc.)

Estimated Cost Justification

(page # in the

program review

narrative

report)

Human

Resources:

Need these numbers

1) Larry Lariosa

1 1. *Approx. $135K including Benefits and

To keep students

mentally and

28

Faculty

2) Jon Murphy salary of 18yr FTE Fund

1

2. *Approx. $70K

incl. benefits *Needs confirmation from Bus. Office Mgr. or VPSS paid

by Student Health Fee

physically

healthy for

student success-

to stay in classes

Medical Assistant

Front desk

management

3) MA Administrative 30 hrs.

/wk.

4) Outreach Coordinator

3) $20 per hr.

4) Volunteer student

MA

To cover the

front desk while

providers see

patients

Human

Resources:

Classified

None N/A

Human

Resources:

Student Workers

Paid by FAFSA in past $0

Technology

Update to I Pads for EHR

2 @ 600 each and 1 new Desk

top for front desk

4 1) $600

2) $600

3) $1,000

Equipment See Attached 3 Approx. $2,000

Supplies See Attached 2 Approx. $8,000

Facilities

Health Fair on Campus

1) Fall

2) Spring

5 Extra Supplies

1) 200

2) 200

Professional

Development

Conferences for

3) Larry Lariosa

4) Jon Murphy

6 In CA/Out of CA

1) $1000/yr.

2) $1000/yr.

Other (specify)

Appendix B

PCCD Program Review

Alignment of Goals Template

College: _Merritt College___________________________________________________________

Discipline, Department or Program: _____Student Health Center_____________________________

Contact Person: _______Jon Murphy or Indra Thadani____________________________________

Date: ___October 02, 2015_________________________

Department, Program or

Administrative Unit Goal

College Goal PCCD Goal and Institutional

Objective

29

1. Goal 1: Assessment

Be knowledgeable, actively engaged

and informed of how well SHC is

progressing in assessment

Ensure that assessment is tied to

budget

Monitor how well SHC is

performing assessment

Actively engage in promoting

quality assessment throughout the

SHC tasks performed

Knowledgeable about the 4 steps

of assessment process

Knowledgeable about the cycle of

the assessment process

Student Learning Outcomes

(SLOs) may be assessed

through the following

methods: Surveys

Questionnaires

Review of collected data,

and/or Other methods

The mission of the Peralta

Community College District is

to provide accessible, high-

quality adult learning

opportunities to meet the

educational needs of the

multicultural East Bay

community

assessed through:

Surveys

Questionnaires

Review of collected data, and/or

Other methods

2. Goal 2. Communication

Model and facilitate a culture of

effective communication at the SHC

that promotes respectful, productive,

and systematic promotion of

wellness/health

Engage constituents of the

SHC in a dialogue about

shared governance (i.e. joining

the Health & Safety Committee

or assisting with outreach or

student health fairs) that

increases their involvement in

shared governance processes-

for the purpose of becoming

proactive in advising our

Administrative team in

improving our students’ health

and safety, campus wide

Model effective

communication on campus so

as to facilitate greater dialogue

and communication regarding

effective shared governance

Communication: Communicate

with clarity and precision

using oral, nonverbal, and/or

written language, expressing

an awareness of audience,

situation, and purpose.

Community and Partner

Engagement Actively engage

and partner with the community

on an ongoing basis to identify

and address critical needs.

3.) Goal 3. Clarify and Assert the

SHC’s role in the Accreditation

response.

Understand the structure and

task of accreditation

Critical Thinking: Think

critically using appropriate

methods of reasoning to

evaluate ideas and identify and

investigate problems and to

develop creative and practical

solutions to issues that arise in

workplaces, institutions, and

local and global communities.

Community and Partner

Engagement Actively engage

and partner with the community

on an ongoing basis to identify

and address critical needs.

4. Goal 4. Participate in a leadership Student Access and Success

30

capacity in the Health and Safety

Committee

Be part of the Health and

Safety Committee (H&S)

Request specific timelines

from the H&S Committee and

monitor progress toward

ongoing improvements in

health and safety practices for

Merritt Campus

Ensure that H&S initiatives are

effective in producing more

success and achievement for

our diverse student groups.

Empower and challenge all our

students to succeed.

5. An Integrated Mental Health

Program

Quantitative Reasoning: Apply

college-level mathematical

reasoning to analyze and

explain real world issues and

to interpret and construct

graphs, charts, and tables.

Culture of Innovation and

Collaboration Implement best

practice in communication,

management, and human

resource development.

6. Continuous Outreach And In-Reach

Civic Engagement and Ethics:

Internalize and exhibit ethical

values and behaviors that

address self-respect and

respect for others with

integrity and honesty that will

enable success and

participation in the larger

society. Information and

E. Financial Health Ensure that

resources are used wisely and

leveraged for student and

community success.

7. Health Education For future

development:

Dental Health Options

Life Planning And

Management

A Safe Environment

Maximum Accessibility and

Minimal Cost

A Comprehensive, Integrated Model

Of Health Care Delivery Using a New

HER System

Computer Literacy: Use

appropriate technology to

identify, locate, evaluate and

present information for

personal, educational and

workplace goals.

Programs of Distinction Create

a cohesive set of unique, high-

quality educational programs

and services coordinated across

the district.

8. A Culturally Relevant, Competent

Model Of Care

Cultural Awareness: Through a

knowledge of history and

cultural diversity, recognize

and value perspectives and

contributions that persons of

diverse backgrounds bring to

multicultural settings and

respond constructively to

issues that arise out of human

Together with our partners, we

provide our diverse students

with equitable access to

educational resources,

experiences, and ongoing

capacities to meet and exceed

their goals.

31

diversity on both the local and

the global level.

32

Appendix C

Program Review Validation Form and Signature Page

College:

Department, Program or Administrative Unit:

Part I. Overall Assessment of the Program Review Report

Review Criteria Comments:

Explanation if the box is not checked

1. The narrative information is complete and all

elements of the program review are addressed.

2. The analysis of data is thorough.

3. Conclusions and recommendations are well-

substantiated and relate to the analysis of the data.

4. Department, program or administrative unit

planning goals are articulated in the report. The

goals address noted areas of concern.

5. The resource requests are connected to the

department, program or administrative unit

planning goals and are aligned to the college

goals.

1

5

3

4

2

33

Part II. Choose one of the Ratings Below and Follow the Instructions.

Rating Instructions

1. Accepted.

2. Conditionally Accepted.

3. Not Accepted.

1. Complete the signatures below and submit to the Vice President of

Instruction.

2. Provide commentary that indicates areas in the report that require

improvement and return the report to the department, program or administrative

unit manager with a timeline for resubmission to the validation chair.

3. Provide commentary that indicates areas in the report that require

improvement and return the report to the department, program or administrative

unit manager with instructions to revise. Notify the Dean and Vice President of

Instruction of the non-accepted status.

Part III. Signatures Validation Team Members & Chair

___Jon G Murphy__________ _________________________________________ _________________

Print Name Signature Date

___Indra Thadani__________ _________________________________________ _________________

Print Name Signature Date

___Lilia Chavez__________ _________________________________________ _________________

Print Name Signature Date

Counseling Department Chair

___Marty Zielke__________ _________________________________________ _________________

Print Name Signature Date

Received by Vice President of Instruction or Vice President of Student Services

__Arnulfo Cedillo__________ _________________________________________ _________________

Print Name Signature Date

1

34

Appendix D

Chart Review: July 29, 2015

Chart:

Confidentiality

Informed

Consent

Patient data

-signif. hx

-surgeries

Assessment

Intervention

Evaluation

Entries dated

Legible

Allergies

Exercise assessment

and coaching

Diet assessment and

coaching

If patient is treated at

another clinic,

summaries or data

Sleep assessment and

coaching

Stress

management/relaxation

assessment and

coaching

Drugs, alcohol and

tobacco assessment

and coaching

35

References

American College Health Association. American College Health Association-National College Health Assessment II:

Peralta Community College District Executive Summary Fall 2013. Hanover, MD: American College Health Association;

2014.

Peralta Website for Student Health Care Services:

http://www.merritt.edu/wp/wp-content/uploads/2015/08/Merritt-Catalog-2015-17.pdf

http://web.peralta.edu/health-services/mental-health-services/

http://web.peralta.edu/health-services/dental-care/

http://web.peralta.edu/health-services/resources/

http://web.peralta.edu/health-services/district-wide-peralta-wellness-center-services/

Merritt Websites:

http://www.merritt.edu/wp/health/

http://www.merritt.edu/wp/health/wp-content/uploads/sites/103/2014/10/Acupuncture-fall-flyer-merritt-14.pdf

https://ccc.kognito.com/

Reports and Supporting Documents Used to write this report:

Peralta Community Colleges Student Health Services Strategic Plan. Prepared April 2011

Submitted by Dr. Jacob Ng, Vice Chancellor of Student Services

American College Health Association. American College Health Association-National College

Health Assessment II: Peralta Community College District Executive Summary Fall 2013. Hanover,

MD: American College Health Association; 2014

NCHA Results Table (Peralta) 2013.

Supplemental Report_Spring_2015Health Services projected Budgetary Proposal submitted to VPSS

by Jon Murphy

COMMUNICATION

Communicate with clarity and precision

using oral, nonverbal, and/or written

language, expressing an awareness of

audience, situation, and purpose.

Merritt College

Learning Support Services and Programs List

Student Services

Health Center Mapped/Method Added

Summary: 1 Mapped/1 Measures Added

The mission of the Merritt College Health Center is to meet the physical and mental health needs of Merritt College students to the greatest degree possible within the Health Center staff's legal scope of practice.

Organizational Area ILOs

Organizational Area(s) within Merritt College aligned with Institutional Learning Outcomes  (Merritt College)

Goal Set: Institutional Learning Outcomes

CRITICAL THINKING QUANTITATIVE REASONING

Think critically using appropriate methods

of reasoning to evaluate ideas and identify

and investigate problems and to develop

creative and practical solutions to issues

that arise in workplaces, institutions, and

local and global communities.

Apply college-level mathematical

reasoning to analyze and explain real

world issues and to interpret and

construct graphs, charts, and tables.

Mapped/Method Added

1 Mapped/1 Measures Added 0 Mapped/0 Measures Added

The mission of the Merritt College Health Center is to meet the physical and mental health needs of Merritt College students to the greatest degree possible within the Health Center staff's legal scope of practice.

ILOs

Organizational Area(s) within Merritt College aligned with Institutional Learning Outcomes  (Merritt College)

Goal Set: Institutional Learning Outcomes

CULTURAL AWARENESS CIVIC ENGAGEMENT AND ETHICS

Through a knowledge of history and

cultural diversity, recognize and value

perspectives and contributions that

persons of diverse backgrounds bring to

multicultural settings and respond

constructively to issues that arise out of

human diversity on both the local and the

global level.

Internalize and exhibit ethical values and

behaviors that address self- respect and

respect for others with integrity and

honesty that will enable success and

participation in the larger society.

Mapped

0 Mapped/0 Measures Added 1 Mapped/0 Measures Added

The mission of the Merritt College Health Center is to meet the physical and mental health needs of Merritt College students to the greatest degree possible within the Health Center staff's legal scope of practice.

ILOs

Organizational Area(s) within Merritt College aligned with Institutional Learning Outcomes  (Merritt College)

Goal Set: Institutional Learning Outcomes

INFORMATION AND COMPUTER

LITERACY

Use appropriate technology to identify,

locate, evaluate and present information

for personal, educational and workplace

goals.

Mapped/Method Added

1 Mapped/1 Measures Added

ILOs

Organizational Area(s) within Merritt College aligned with Institutional Learning Outcomes  (Merritt College)

Goal Set: Institutional Learning Outcomes

Q1: Please select the program you are reviewing: STUDENT HEALTH CENTER

Q2: Name of Reviewer Dr. Marty Zielke & Dr. Lilia Chavez

Q3: Is the narrative information complete and allelements of the program review are addressed? (Q.1)

Incomplete,

COMMENTSThe narrative is incomplete. Various questions areanswered incorrectly. Need to update the CollegeMission to match the current catalog.

Q4: Is the analysis of data thorough? (Q.2) Incomplete,

COMMENTSData is missing throughout the report. There is districtdocumentation but data is inconsistent and not fromthe same source for the 3 year review for Merritt. Also,TaskStream documents need to be attached.

Q5: Are the conclusions and recommendations well-substantiated and relate to the analysis of the data? (Q3)

Incomplete,

COMMENTSNo, Request for staffing, technology are not justified inthe narrative.

Q6: Are the discipline, department or program planninggoals articulated in the report with the goals addressednoted with areas of concern? (Q.4)

Incomplete,

COMMENTSThere are no program goals listed, only district goals.

Q7: Are the resource requests connected to thediscipline, department or program planning goals andaligned with the college goals? (Q.5)

Incomplete,

COMMENTSThis area is incomplete and the aligned linking ismissing throughout the report.

Q8: What rating do you recommend? Not accepted ,

COMMENTSThe Program Review is not accepted it needs majoradditions and modifications as listed on the attachedthree page detailed notes.

COMPLETECOMPLETECollector:Collector: Web Link 1 Web Link 1 (Web Link)(Web Link)Started:Started: Sunday, November 29, 2015 4:45:26 PMSunday, November 29, 2015 4:45:26 PMLast Modified:Last Modified: Sunday, November 29, 2015 6:51:19 PMSunday, November 29, 2015 6:51:19 PMTime Spent:Time Spent: 02:05:5302:05:53IP Address:IP Address: 209.129.165.18209.129.165.18

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