pepsi reputation management showcase
Post on 19-Oct-2014
9.400 views
DESCRIPTION
Showing how AMP UP energy drink brand, a daughter company of Pepsi, drags its parent company into a global reputation crisis.TRANSCRIPT
Reputation Management & Social Media
This showcase is made for educational purposes only. Engagement Media has no relations with any of the persons or companies quoted in this presentation.
3
The AMP energy brand
4
iPhone application: ‘AMP up before you score’.
5
On Oct 8. 2009 the
promotional video
goes online
Stats per oct
17. 2009
6
The situation
Pepsico’s energy drink ‘AMP energy’ targets men.
To facilitate men in their amoureuse adventures they developed the ‘AMP up before you score’ application with pick up lines and additional info.
The application went a little bit further by stereotyping women in ‘types of women’ for example ‘dancer’, ‘married’, ‘rebound girl’, and ‘twins’.
On YouTube the asked men to brag about the fact that the application worked.
So here is what happened.
7
Hundreds of reactions on girl oriënted website: Jezebel
Girl website
has negative reactions
8
Negative reactions on YouTube
Dates Oct 12 & 13 2009
174 reactions
on Oct 17. 2009
9
…. and fans on YouTube
Dates Oct 12 & 13 2009
174 reactions
on Oct 17. 2009
10
Social Media news website Mashable Oct 12. 2009
There is an overwhelming number of reactions
11
AMP Energy apologizes on Twitter using….
the #pepsifail hashtag
12
Questions
Why did they bring in the Pepsi brand?
Was this a coordinated action with Pepsi(co)?
Why not react on Jezzebel?
13
‘feeding’ the twitter community with the #hashtag
Screenshot Oct 17. 2009
14
Is re-tweeted by Pepsi
15
...and by the Corporate Twitter of Pepsico
Screens adjusted for presentation purposes
16
It gets bigger.... WSJ.com Oct. 14 2009
Screenshot adjusted for presentation purposes
17
It gets bigger, New York Post Oct. 15
18
And it goes global… London
19
And it goes global…Amsterdam
20
It gets bigger, AdvertisingAge writing an article
21
To be continued…
Updates wille be added to this presentation
To follow the updates
Follow us @ http://www.twitter.com/antaldewaij