PeopleFirst™ Supervisory Certificate Program

Developing Front-line Leadership Skills

High engagement. Consistent performance. Increased productivity.

We can help your middle and front-line managers lead with confidence.

Do you want to develop your high potential employees as leaders? Do you want to build a more

productive and profitable organization for the future? The PeopleFirst™ Supervisory Certificate

Program can help.

Are your supervisors really equipped for their leadership roles?

Key employees on large agricultural operations often are promoted to supervisory positions

because they’ve done well in their functional jobs. They may have no experience managing other

people. Just as they once needed training in basic fundamentals of how to perform tasks, they

now need to advance their leadership and decision-making skills.

Your managers are important to your bottom line:

• Employees’ relationship with their direct supervisors is the No. 1 driver of employee engagement.

• Most supervisors are unaware of their impact on their direct reports’ performance and do not fully understand their own role.

• Unqualified, undertrained and unengaged supervisors contribute to employee turnover.

• Employee turnover cost ranges from one-half to one-and-one-half times employee annual salary.

Workplace research shows:

• 50 percent of what kept employees engaged in their work was their relationship with their

immediate supervisor.1

• Companies with high employee engagement had:

– A 19 percent higher operating income2

– 26 percent higher productivity3

– Six times higher operating margin and

three times higher return on equity

and return on assets4

PeopleFirst™ is the solution.

Through the Supervisory Certificate Program, the PeopleFirst team of professional instructors

helps maximize your employees’ potential. PeopleFirst can help you succeed with a workplace

culture of highly engaged, productive and efficient employees.

Participants will develop the skills and confidence to:

• Build trust within their teams

• Effectively manage a team’s day-to-day responsibilities

• Analyze and carry out important decisions in their areas of responsibility

• Take ownership and action for the benefit of the operation, without always waiting for orders

• Set and communicate goals and performance expectations with employees

• Delegate work and hold people accountable for the work

• Diagnose and address motivational issues versus skill-related issues

• Help support employee skill development

• Evaluate employee performance and recognize good work

Developed for today’s agricultural industry.

The PeopleFirst Supervisory Certificate Program has been developed with today’s agricultural

industry in mind. It teaches middle and front-line managers and high-potential management

candidates how to effectively supervise people.

Here’s how your employees are likely to respond:

• Increased emotional commitment

• Sense of accountability, pride and ownership

• Greater confidence in task delegation

• Better and more timely decision-making

• Decreased absenteeism and turnover

• Focus on performance

Committed to the health of your business.

With the PeopleFirst Supervisory Certificate Program, Zoetis brings you experience and training

shared in our large consultative projects. The program was developed with input from dairy

producers, owners and managers. In keeping with our commitment to the health of the agricultural

business, the health of your livestock, and the appropriate use of animal health products, the

program promotes human and animal well-being and performance.

Innovative and multicultural.

The PeopleFirst™ Supervisory Certificate Program uses innovative training resources,

delivered in English and Spanish, by instructors with operational experience in multicultural

workforces.

Four-month comprehensive curriculum.

The Supervisory Certificate Program includes case studies and exercises during the

sessions, and practical applications between sessions. The program is conducted in four

sessions over a four month period. The first session is a day and a half, and the next three

sessions are each two days. Four e-learning modules provide reinforcement in key areas

including: managing a culturally diverse team, managing conflict, giving feedback, and

establishing truth in the workplace.

Curriculum covers a unique blend of the following management topics:

• Leadership and engagement

• Communication and team-building

• Problem-solving and decision-making

• Time management and delegation

• Coaching for Performance

On-site or close by.

We’ll bring the program to a site that’s convenient for your employees, for minimal

interruption to your operation.

For more information, talk to your Zoetis representative or a member of the PeopleFirst team.

1Sysco Foods. Engagement Study, 2008.2Towers Perrin. Global Workforce Study, 2007-2008.3Watson Wyatt. WorkUSA Report, 2008-2009.4O.C. Tanner.

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