people are our business usaf first sergeant academy counseling ref: afi 36-2907
TRANSCRIPT
People are our businessPeople are our business
USAF FIRST SERGEANT ACADEMYUSAF FIRST SERGEANT ACADEMY
COUNSELINGCOUNSELING
Ref: AFI 36-2907
People are our businessPeople are our business
OVERVIEWOVERVIEW Goal of Counseling
Counseling Functions
Counseling Approaches
Counseling Techniques
People are our businessPeople are our business
GOAL OF COUNSELINGGOAL OF COUNSELING
To develop self-directed, self-disciplined,
productive workers
People are our businessPeople are our business
COUNSELING FUNCTIONSCOUNSELING FUNCTIONS
Advice Reassurance Communication Emotional Release Clarified Thinking Reorientation
People are our businessPeople are our business
COUNSELING APPROACHESCOUNSELING APPROACHES
Directive
Non-directive
Cooperative
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES Prepare Begin Conduct During End Evaluate Follow-up
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES Prepare for the session
–Define the problem
–Determine the purpose
–Research background information
–Determine proper environment
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
Beginning the session
–Establish communication direction (rapport)
–Define the problem if need be
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
Conducting the session
–Ask open-ended questions
–Don’t over talk the person
–Acceptance of feelings
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
During the session
–Silences
–Reflecting feelings
–Counselor controls the session
–Delivering bad news
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
Ending the session
–Who should summarize?
–Who concludes the session?
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
Evaluating the session
–Who?
–Why?
People are our businessPeople are our business
COUNSELING TECHNIQUESCOUNSELING TECHNIQUES
Follow-up (ALWAYS)
–Shows concern for both people and the mission
People are our businessPeople are our business
SUMMARYSUMMARY
Goal of Counseling
Counseling Functions
Counseling Approaches
Counseling Techniques