pegaworld 2014 presentation: build for change
TRANSCRIPT
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The Digital Enterprise
Digital by Design The power to simplify. The power to engage. The power to change.
Customer context Work context Case
Lifecycle Management
Next Best Action
Omni-Channel
Case Lifecycle Management
CREATE PROC CHANGEADDRESS AS BEGIN TRAN UPDATE CONTACTS SET STREET1 = [street1] STREET2 = [street2] CITY = [city] STATE = [state] POSTALCODE = [postalcode] COUNTRY = [country] WHERE CUSTID = [custid] IF @@ERROR <> 0 BEGIN ROLLBACK TRAN RETURN 10 END UPDATE ACCOUNTS SET ADDRESSUPDATE = [currdate] WHERE PRIMARYCONTACT = [custid] IF @@ERROR <> 0 BEGIN ROLLBACK TRAN RETURN 11 END COMMIT TRAN GO
1. Collect Resume 2. Recruiter Review 3. Interview 4. Decision 5. Offer 6. Accepted
Personal details
Skills
Check for duplicates
Education history
Do phone screens
Predictive index
Myers Briggs PT
Manager interview
Review feedback
Background check
Check referrals
Candidate approval
Determine comp
Approve offer
Approve offer
Submit offer
Negotiate offer
Review offers
Launch On-boarding
Next Best Action
Omni Channel
Case Lifecycle Management Next Best Action Omni-Channel
Customer context Work context
Digital Context
Software - Marc Andreessen
is eating the world.” “
Unified architecture
Unified architecture
Powerful Situational Direct
Awards
Congratulations PegaWORLD 2014 Award Winners!
Swedish Federation of Unemployment Insurance Funds
Pega (PRPC, CSB, CPM)
OneClaim™ CORE
OneClaim™ Auto OneClaim™ A&H OneClaim™ LOB
UK JAPAN US AUS + 131
Mediation services
In-country services
OneClaim™
Process Management Case Management Customer Service
Customer Engagement Mobile App Development
Process Management
Customer Engagement Case Management
Mobile App Development
Customer Service
Employee OMG! My
“Happy Customer” youtube
Video
has two
million views!!!
#pegaworld
The systems
at my new job suck. No
way I can deliver a great
customer service!
#frankenstack
Customer
Iconography that defines the following: listen, analyze, act, collaborate
Multi-tenant Pega Academy 137% Growth
24/7 global NOC Diagnostic Cloud
Icons of airplanes, medical devices, cars, tractors, houses, machines— all connected
The power to simplify. The power to engage. The power to change.
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