pearson’s successful strategiesatlas-ips.com/media/1143/pearson.pdf · 2014-11-11 · pearson’s...

Pearson’s Successful Strategies with a Dispersed Workforce2012 National Ergonomics Conference & ExpositionLas Vegas, NVwww.ergoexpo.com

Cathryn Lang, CEAS I, COHCSpecialist, Safety, Health & EnvironmentPearson

Drew Bossen, PT, MBAExecutive Vice PresidentAtlas Ergonomics, LLC

http://www.ergoexpo.com/

WELCOME TO

Fabulous

LAS VEGAS!

About Pearson

Pearson’s Successful Strategies with a Dispersed Workforce l 12/6/2012

Shameless Self-Promotion

Consumer Publishing:

Business Information:

Education:

World’s Leading Learning Company

• School (Pearson Digital, Prentice Hall, Scott Foresman)

• Higher Ed (Longman, Benjamin Cummings, Addison Wesley)

• Assessment & Information (Large-scale school examinations; Clinical assessments; Global talent assessment)

• Professional (VUE Testing Centers)


http://www.pearson.com/media/images/section-images/media/logos/Pearson_Without_Strapline_Blue_RGB_LoRes.png

http://www.pearson.com/media/images/section-images/media/logos/Pearson_Without_Strapline_Blue_RGB_LoRes.png

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Responsibility

Green Power Partnership with EPA

A successful ‘walk around the world’ for Pearson employees who took part in the GCC 2012.

Read for the

Record

-Setting a world reading record while promoting early childhood literacy


http://www.epa.gov/greenpower/index.htm

http://www.epa.gov/greenpower/index.htm

http://www.gettheworldmoving.com/

http://www.gettheworldmoving.com/

Responsibility


Ergonomics at PearsonGoals & Challenges


The Goals:

Overall, to provide employees an effective and sustainable program that ensures a safe and efficient working environment through ergonomic policies, standards, procedures and resources.

More specifically,- Apply ergonomic principles to the workplace- Reduce the number and severity of MSDs- Decrease and prevent injuries resulting in workers’ compensation

claims- Maximize employee comfort while minimizing the risk of undue

physical stress- Increase productivity, quality and efficiency


Challenges come in many forms:

Dispersed Workforce

• We operate in more than 70 countries

• Number of employees worldwide = ~45,000

• ~30,000 employeesin the US

• Offices, Warehouses, Distribution Centers


Challenges come in many forms:Different business units

• Built by acquisition

• Our business units have unique systems and processes in place – or no processes at all…

• New members of the Pearson family have their own way of doing things and need time to acclimate

• Operating Companies are very autonomous, not necessarily eager to adopt the ‘Corporate’ way.


Challenges come in many forms:Different types of work environments

Office workers• Traditional setting (cubicles,

offices)

• Open space setting (clusters, benching, huddle rooms)

Non-adjustable desk



Office workers• Traditional setting

(cubicles, offices)

• Open space setting (clusters, benching,

huddle rooms)Modifying the workstation without asking for assistance.



Office workers

• Traditional setting (cubicles, offices)


Bench-style seating plan allows for increased collaboration



Office workers• Traditional setting (cubicles, offices)


Mobile workers• On-the-road (Sales force,

business travel)

• Home-based offices Working from a home-based office without ergonomic guidance re: workstation set-up.



Office workers• Traditional setting (cubicles, offices)• Open space setting (clusters, benching, huddle rooms)

Mobile workers• On-the-road (Sales force, business travel)• Home-based offices

Industrial settings• Manufacturing (Printing) • Warehouse• Distribution Centers

Manual Material Handling


Ergonomics at PearsonStrategies & Methods


Strategy #1 Develop & Implement an Ergonomics Management Program

Ergonomics Management Program:

• Identifies roles & responsibilities

• Discusses ergonomic considerations such as work environments, risk factors, and hazard recognition

• Addresses fundamentals such as: Worksite analysis Hierarchy of controls Medical management Training and education Furniture & equipment


Strategy #1Methods

IMPLEMENTATION ROADMAP• Provides Milestones which are used to guide the Implementation process at a specific location.

• Ergonomics Management PLAN is the name used for the local, customized version of the Program.


Strategy #1Methods


Strategy #1Methods

Considerations:

• The right mix of people (Facilities, HR, Safety, others?)

• The right stuff (Do the local Evaluators have the ‘bedside manner’ and attention to detail needed to do evaluations?)

• The right tools (Email templates for communication with employees, use of safety management system for tracking the progress of the evaluation, use of vendor’s system to review ergonomic survey results)

• The right basic training (for local Ergo team – step-by-step implementation, onsite training, post-implementation support calls; for employees – provided by the vendor’s system)


Strategy #2Look for a strategic partner to help with Ergo needs

Atlas Ergonomics offered:

• Office Software

• Training materials (Fitting guide, Office stretches, videos)

• Atlas therapists – geographically dispersed network of providers

• Industrial Software option (currently in development / under consideration)


Strategy #2These were the questions we considered…

• Work with vendor to identify ergonomic needs of office workers and home-based or mobile workers – will an online survey be a good fit?

• Discuss training needs – what is provided to the employee when they complete the ergonomic survey? Is additional training needed or available for:

-Evaluators?-Employees?-Management?

• Determine when and how to utilize the vendor’s network of providers


Strategy #3Local Ergonomics Teams manage the Evaluation process

Standardized steps are put in place (as part of the Implementation process):

• Deploy Atlas survey

• Review results & determine level of follow-up

• Onsite follow-up by Pearson Evaluator or Atlas therapist

• Submit recommendations for adjustments, furniture, equipment

• Follow-up with Employee and close out request

• Document the evaluation progress as it happens in the safety management system


Strategy #3Methods


Strategy #3Methods

- Use of email templates so local Evaluators can easily send the correct and complete message

- Decision matrix was created so survey results could be reviewed and appropriate follow-up step determined


Strategy #3Methods


Strategy #3Methods

- Use of email templates so local Evaluators can easily send the correct and complete message

- Decision matrix was created so survey results could be reviewed and appropriate follow-up step determined

- Train local evaluators to handle onsite follow-up visit with the employee after the ergonomic survey is completed

- Evaluators submit recommendations as needed for adjustments to workstations and/or equipment installation

- Follow-up check is done with the employee to ensure solutions have been effective


Ergonomics at PearsonOffice Solutions


Striking a Balance….



Software



Software Consultant



Software

Advantages

• Great for the inquisitive seeker of knowledge

• Multitude of possibilities

Disadvantages

• May be less effective for the passive employee

• High risk situations



Consultant

Advantages

• Face to Face• Move the nut…• Understands the nuisances of

assessment

Disadvantages

• High Cost• Timeliness of assessment


Blended Approach….

Software

Employee

Consultant


A Request is Made….


The Process….


Ergonomic Risk

Discomfort

Medical History

Risk Considerations

• Discomfort: Current Problems

• Ergonomic: Future Problems

• Medical Hx: Overarching All

The Process….


From the Employees Perspective….


Ergonomic Risk

Discomfort

Medical History

Risk Considerations

• Discomfort: Current Problems

• Ergonomic: Future Problems

• Medical Hx: Overarching All

From Pearson’s Perspective…


From Pearson’s Perspective…


The Process….


The Process….

Ergo

Source

“Ergo Source” determines interventional approach:


The Process….

Ergo

Source

1) e-Learning 2) Telephonic 3) Onsite support


From the Employees Perspective….


The Process….

Ergo

Source

1) e-Learning 2) Telephonic 3) Onsite support


Atlas Network….

Nationwide Network of Service Providers 10,000+ Cities Covered


Ergonomics at PearsonLooking Forward


Beyond Office….


Environments….


Measure and Quantify the Jobs….


The Silo in Which We Live…


Human Resource…

Roles and Responsibilities• Hiring and Placement• ADAA Compliant Job Descriptions• Post Offer Pre-work Screens• Return to Work

HR


ES&H…

Roles and Responsibilities• Safe Work Practices• Injuries and Illnesses• OSHA 300 Logs

ES&H


Ergonomics…

Roles and Responsibilities• Quantify the Risk• Abate the Risk• Education & Training• Safety

Ergo


Return to Work…

Roles and Responsibilities• Job Matching• Job Modification / ADAA• Work Re-Design• Vocational Training & Placement

RTW


Administration…

Roles and Responsibilities• Accountability• Compliance• Return on Investment• Profitability

Admin


Today’s Reality…

Admin

RTWErgo

ES&H

HR


Integrated Solution…

HR Ergo ES&H Admin RTW

Single

Solution


ADAA Compliant Job Descriptions…


Ergonomic Risk Assessments…


Job Matching Function…

Return to Work with RestrictionsLimit Shoulder Flexion to 90°

Limit Lifting to 7 lbs.


Job Matching Function…


Thank you for your time and attention.Questions?Cathryn Lang, CEAS I, COHCSpecialistSafety, Health & EnvironmentGroup Insurance & Risk ManagementPearson plc

Office: [email protected]

Drew Bossen, PT, MBAExecutive Vice PresidentAtlas Ergonomics

Supporting your investment in people...Visit us on the web at www.atlasergo.com

Drew Bossen Contact Information:Email: [email protected]: 616-844-6322 Ext 3202F: 616-328-6768C: 319-430-3382 (Best Choice)


mailto:[email protected]

http://www.atlasergo.com/

mailto:[email protected]

pearson’s successful strategiesatlas-ips.com/media/1143/pearson.pdf · 2014-11-11 · pearson’s...

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